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SwannCloud
EN
INSTRUCTION MANUAL
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Contents
Introduction
Contents 2
Important Information 3
Hardware
Getting to know your Camera 4
Connecting the Camera 7
Network LAN Connection (optional) 8
Installing the Mounting Bracket 9
Connect the Camera to your HDTV 10
Alarm I/O Block 11
Software
The SwannCloud Mobile App 12
Setting up your Handset or Tablet 13
Camera Settings 19
Using SwannCloud 20
Viewing your Camera 21
Viewing Events 22
Which Event Type(s) should I be using? 24
Camera Settings: Sensitivity 25
Camera Settings: Person Size 26
Camera Settings: Motion Area 27
Camera Settings: Intrusion Direction 28
Camera Settings: Event Delay 29
Internet
The SwannCloud Web App 30
Using SwannCloud Web App 31
SwannCloud Web App: Viewing your Camera 32
SwannCloud Web App: Viewing Events 33
SwannCloud Web App: Event Settings 34
SwannCloud Web App: Video Settings 36
SwannCloud Web App: Camera Settings 38
Warranty
Warranty Information 39
Helpdesk / Technical Support 40
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Important Information
FCC Verification: This equipment has been tested and found to comply
with the limits for Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures -
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and the receiver
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
These devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions -
• These devices may not cause harmful interference
• These devices must accept any interference received, including interference that may cause undesired operation
Important Note: All jurisdictions have specific laws and regulations
relating to the use of cameras. Before using any camera for any
purpose, it is the buyer’s responsibility to be aware of all applicable
laws and regulations that prohibit or limit the use of cameras and to
comply with the applicable laws and regulations.
FCC Regulation (for USA) - Prohibition against eavesdropping: Except
for the operations of law enforcement officers conducted under
lawful authority, no person shall use, either directly or indirectly,
a device operated pursuant to the provisions of this Part for the
purpose of overhearing or recording the private conversations of
others unless such use is authorized by all of the parties engaging in
the conversation.
Warning: Modifications not approved by the party responsible for
compliance could void user’s authority to operate the equipment.
Important Safety Instructions
• Make sure product is fixed correctly and stable if fastened in place
• Do not operate if wires and terminals are exposed
• Do not cover vents on the back of the device and allow adequate
space for ventilation
Default Password Information (Internet browser login only)
• To ensure your privacy, this device supports password protection
• The default, all-access username is admin, the default password is
12345. This is the camera’s password - not your account password
• To ensure your ongoing privacy, we strongly recommend setting a
password as soon as possible. Choose something that you’ll remember, but that others would be unlikely to guess
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Getting to know your Camera
Congratulations on the purchase of your SwannCloud camera. This quick start guide will assist you on getting your camera up and running as soon as possible.
We recommend that you connect everything and give it a try before you do a permanent installation, to make sure nothing was damaged during shipping.
A) Light Sensor - Detects the amount of light available
and turns on the IR LEDs when necessary.
B) IR (Infrared) LEDs -
The camera will use these in
low-light conditions to generate a black and white
image, even in total darkness.
C) PIR (Passive infrared) Sensor - This is an electronic
sensor that measures infrared light radiating from
objects in its field of view.
A
B
C
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Getting to know your Camera
A) Micro-SD Card Slot - This particular slot is reserved
for future updates when they are available.
B) Mini HDMI -
Connect a mini HDMI cable so you can
see the live view image on your HDTV.
C) WPS Button - When pressed and held for 3-5
seconds, allows for wirelessly connecting to a WPS
enabled router.
D) RJ45 (Ethernet) - For a wired connection, connect
this to a spare port on your router.
E) Alarm I/O Block -
For connecting external alarms
and sensors.
F) Wi-Fi Antenna - The included Wi-Fi antenna
connects here.
G) Audio Out - This feature has not been enabled but it
may in future updates.
H) Power Socket - Connect the power adapter here.
A
B
C
D
H
E G
F
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A) Microphone - Allows the camera to hear nearby
sounds and stream them with the video.
B) Speaker -
The various alerts and alarms will be
heard from here.
C) Reset -
When pressed and held for more than
10 seconds when the power is disconnected and
reconnected, all settings will revert to the factory
defaults.
D) Bracket Mount -
The provided mounting bracket
connects here.
Getting to know your Camera
A
B
C
D
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Connecting the Camera
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1) First thing to do is to screw the provided Wi-
Fi antenna into the antenna socket located on
the camera. Use a clockwise motion to connect.
It is recommended to leave the antenna in a
vertical position for best reception.
2) Now connect the supplied power adapter to
the power input on the camera.
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Network LAN Connection (optional)
Even though both models primarily connect to your home network wirelessly, they can also connect to your router using the supplied LAN cable. The main
advantage of a LAN connection is that you don’t get disconnections or dropouts as you would with a wireless connection.
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Installing the Mounting Bracket
The provided mounting bracket connects to the bracket
mount located underneath the camera. You can use this to
mount the camera to a wall or ceiling.
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Connect the Camera to your HDTV
Connect a mini HDMI cable (not supplied) to the mini HDMI
input on the camera and connect the other end to a spare HDMI
input on the TV.
HDMI IN 2
HDMI IN 1
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Alarm I/O Block
The connection to the Alarm I/O input can be disconnected
from the camera, for easier connection of external alarms
and sensors. Note the markings on the camera for OUT,
GROUND and IN. Consult the documentation that is included
with your alarm for connection instructions.
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The SwannCloud Mobile App
1. To download the SwannCloud app, scan one of the
QR codes or go to your relevant app store and type
in the following “SwannCloud” for Handsets and Tablets. Follow the on-screen instructions for installation
and accept any license requirements that may appear.
2. After downloading and installing SwannCloud onto
your Handset or Tablet, locate the area that your mobile device saves apps to then tap the icon to run.
Please follow the instructions for camera con-
nection (blue colour) first before downloading
the SwannCloud mobile app! You need to have the
camera connected and turned on before following
the instructions here.
With the free SwannCloud mobile app, you can turn
your Android or iOS mobile device into a monitoring centre for your camera. With “SwannLink” Peer
to Peer technology, connecting your mobile device
to your camera is so easy - there’s no need to fiddle
around with complicated network configurations.
Make sure you have the camera next to you when
you start configuring the SwannCloud mobile app.
Android iOS
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Setting up your Handset or Tablet
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Tap “Create Account”
to create a new account.
Input your first name,
surname and email
address.
Input your email address again to confirm.
Tap “Done/Next” to
hide the keyboard.
Tap “Create” to send
a temporary password to your email
address.
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Setting up your Handset or Tablet
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Check your email; you
should have received
your temporary password.
If you haven’t received
an email, check your
junk mail just in case
it is located there.
Input the temporary
password (which is
case sensitive).
Input a new password
and again to confirm.
Choose a password
that will be easy for
you to remember.
Tap “Done/Next” to
hide the keyboard.
Tap “Done” to continue.
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Setting up your Handset or Tablet
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You will see the “Welcome” screen as
shown on the left.
You are now ready to
pair the camera to
your account.
Make sure that your
mobile device is connected to the same
Wi-Fi network that
your camera will be
connected to.
1. Tap the “Camera”
button.
2. Tap “+” to add your
camera.
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Setting up your Handset or Tablet
Input your password
for the Wi-Fi network.
This might be located
on the bottom of your
Wi-Fi router. It is the
same password that
is used to connect
your mobile device to
your Wi-Fi network
Tap “Done/Next” to
hide the keyboard.
Tap “Continue”.
A QR code will appear,
this contains all the
settings for the Wi-Fi
network.
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Select how you would
like to have the camera connected.
If you select “Wireless” or “Both”, you
will be requested to
input the password
for your Wi-Fi network.
If you select “Wired”,
you will be taken directly to the QR code
(step 9).
Tap “Continue”.
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Setting up your Handset or Tablet
Hold your mobile device approximately
4” to 6” (100mm to
150mm) in front of
the lens so the camera can scan the QR
code.
You may have to move
your mobile device
backwards and forwards to assist with
the scan.
When you hear two
quick beeps, tap
“Done” to finish.
It may take a short
while to register your
camera.
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Wow, that was easy!
The default name will
be displayed next to
the live image. You
can change this later
to something more
suitable.
You are now ready
to change the various camera settings
available.
Tap the camera that
is displayed.
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Setting up your Handset or Tablet
You have now entered
“Live View”.
Tap the “Camera Settings” button.
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You have now entered
“Camera Settings”.
Please have a look
below for an explanation on what the various settings are used
for.
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Camera Settings
When you’ve enabled one or more
event settings, the app will send
you an alert when an event has
occurred (see “Viewing Events page 22).
1. Tap this to give the camera a
suitable name.
2. Tap this to update your camera.
When you start the app, you will be
notified if an update is available.
3. Slide this to the ON position to
enable motion detection.
4. Slide this to the ON position to
enable intrusion detection.
5. Slide this to the ON position to
enable camera tampering.
6. Slide this to the ON position to
enable face detection.
7. Tap this to access an additional
menu to change settings for sensitivity, to change the motion detection area, and to set the intrusion direction.
8. Slide this to the ON position if
you are connecting an alarm to
the camera.
9. Slide this to the ON position if
you would like the app to alert you
if the camera is no longer being
detected.
10. Tap this to change video set-
tings for live view. Adjusting the
frame rate and bit rate may help
if you’re having problems when
viewing a live stream.
11. Tap this to adjust brightness,
contrast, sharpness and saturation.
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Using SwannCloud
1. SwannCloud will always display
the last two events that have occurred on the home screen.
2. This displays how many events
have occurred in total and for the
day. Events occur whenever motion, an intrusion or facial detection
has occurred. It can also happen
if the camera has been tampered
with or if it is offline. Tap this to go
to events.
3. This displays the amount of
cameras that have been registered
to your account. It also displays if a
camera is offline. If the camera is
online, tap this to go to the camera
list. If the camera is offline, check
your settings and connection.
4. Tap this to go to the home screen.
5. Tap this to access the event
screen. Each event is recorded as
a single video file.
6. Tap this to access the camera
list. Tap a camera to view a live
stream.
7. Tap this to access your profile,
to log out of the app, to access the
user manual and to contact Swann
Help Desk.
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Viewing your Camera
To view a live stream from your camera, tap
the “Camera” button then tap the name of
the camera.
1. Tap this to enter camera settings.
2. Tap this to turn night vision on or off or to
leave it on auto.
3. Tap this to control the pan and tilt feature
of the camera. You can pan left and right
and tilt up and down.
4. Tap this to take a snapshot of the live vid-
eo stream. Snapshots are stored locally on
your mobile device.
To view a full image of the video stream,
tilt your mobile device horizontally. Tap
the display to view the on-screen controls.
Use the volume buttons on your mobile device to increase or decrease the
volume level.
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Viewing Events
To view an event that has occurred, tap
the “Event” button. All events that have
occurred to date will appear. Scroll up or
down to find the event that you would like
to play. When you have selected an event, it
will automatically play. To select a different
event tap the “Home” button then tap the
“Event” button again.
1. Tap this to pause playback. Tap again to
resume playback.
2. Tap to mark this particular event. Mark-
ing an event will prevent it from being deleted. A red pin icon will appear on events
that are marked.
3. Tap this to delete the event.
4. Tap this to share the event with other
apps on your device, e.g. email or saving to
a new location.
5. Tap this to view a live stream from the
camera.
The event icons represent the
type of event that has occurred.
Tap the pin icon to mark the
event for safekeeping.
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Event Icons
This icon represents that an intrusion has occurred.
This icon represents someone
has tampered with
the camera.
This icon represents that facial
detection has occurred.
This icon represents an alarm
event has occurred.
This icon represents that the
camera is offline.
This icon represents that motion
detection has occurred.
My Account
Tap “More” to access your profile.
You can update your account name,
change password or logout of the app.
You can also access the user manual
and contact Swann Help Desk.
This pin icon will
appear on events
that have been
marked.
To playback an event full
screen, tilt your mobile device horizontally. Tap the display
to view the on-screen controls.
Events that have not been
viewed or played will be dis-
played in bold on the events list.
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Which Event Type(s) should I be using?
Motion Detection - Select motion detection if you want
the camera to detect any type of motion within the
camera’s viewpoint. You can also notify the camera to
detect motion in a particular area of its view, a window
or door for example.
Intrusion Detection - Intrusion detection is really
useful if you want the camera to detect movement in a
particular direction. For example, if an object is moving
from left to right (from the camera’s point of view), you
would select “Right” as the intrusion direction.
Camera Tampering - Camera tampering will alert you
if someone has moved, partially covered or sprayed
the camera. This is particular useful if the camera is
located near an entrance or exit.
Facial Detection - Facial detection technology
determines the location and size of a human face.
It detects facial features and ignores anything else
such as buildings, trees and other objects. This is
recommended if you are monitoring the front entrance
to your house or garage.
Some information about your SwannCloud basic
account - All events that are older than five days
or greater than 100MB will be automatically
deleted. Marking an event will prevent it from being
automatically deleted. You can mark up to three events
for safe keeping. Please note; marking an event does
not prevent it from being deleted manually using the
“Delete” button.
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Camera Settings: Sensitivity
Tap “Camera”, tap the name of your camera,
tap the camera settings button. To change the
sensitivity level, tap “Video Analytics Settings”
then “Sensitivity”.
This will adjust how sensitive the camera will
be when detecting events. The default value
of 80% will work in most environments, but
you can adjust it according to your needs.
Tap the “Update” button on your mobile device
or tap “Home” to exit.
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Camera Settings: Person Size
Tap “Camera”, tap the name of your camera,
tap the camera settings button. To change
settings for facial detection, tap “Video Analytics Settings” then “Person Size”.
The default values will work in most
environments, but you can adjust it according
to your needs.
Tap the “Update” button on your mobile device
or tap “Home” to exit.
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Camera Settings: Motion Area
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Tap “Camera”, tap the name of your camera,
tap the camera settings button. To change the
motion area, tap “Video Analytics Settings”
then “Motion Area”. This is where you can select a particular area of the cameras view that
you would like to enable for motion detection.
In this example, the entire view of the camera
is enabled for motion detection.
1. Tap “Clear All” or tap on one of the squares
to disable or enable that area. Please note;
any movement in an area that is not shaded in
red will not be detected or recorded.
2. Tap the “Update” button on your mobile de-
vice or tap “Home” to exit.
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Camera Settings: Intrusion Direction
Tap “Camera”, tap the name of your camera,
tap the camera settings button. To change
the intrusion direction, tap “Video Analytics
Settings” then “Intrusion Direction”. This is
where you can select which intrusion direction you would like the camera to alert you to.
For example, if someone is entering the
cameras view from the left and moving to the
right, you would select the “Right” direction
value for an intrusion to be detected. Please
note; if motion detection is enabled, intrusion
detection will not function correctly. Any
movement will be detected as motion and a
motion event will be created.
Tap the “Update” button on your mobile device
or tap “Home” to exit.
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Camera Settings: Event Delay
Tap “Camera”, tap the name of your camera,
tap the camera settings button. To adjust the
delay time between events, tap “Video Analytics Settings” then “Event Delay”.
This will adjust the delay time between events.
For the example shown, when the camera
has detected an event, the app will wait for
a minimum of two minutes before another
event is detected.
Tap the “Update” button on your mobile device
or tap “Home” to exit.
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The SwannCloud Web App
Using your computer, you can use an Internet browser to access your SwannCloud camera. You can use the web app to view and delete events, and
to mark events so they are permanently stored. Go to the following website (www.swann-cloud.com). To access the SwannCloud web app, open your
browser and type in (www.swann-cloud.com). After you login, you will see the home screen as shown below.
As you can see, the general look and
feel is the same as the mobile app.
Input your user name and password
that you previously created or click
“Create Account” to create a new user
account. Please note; when creating a
new account, you need to configure your
camera(s) for that particular account.
The basic SwannCloud account
allows you to mark up to three
events for safe keeping. Any settings that you change in the web app
will also be reflected in the mobile app
and vice versa.
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Using SwannCloud Web App
To access the SwannCloud web app, open your browser and type in
(www.swanncloud.net). After you login, you will see the home screen as
shown above.
1. Click this to go to the home screen.
2. Click this to access the event screen.
3. Click this to access the camera list. You can also add additional cam-
eras here.
4. Click to logout or to access account details.
5. This displays how many events have occurred in total and for the day.
Events occur if you have motion detection, intrusion detection, face detection or camera tampering enabled. Multiple events can be enabled.
6. This displays the amount of cameras that have been registered to
your account. It also displays if a camera is offline.
7. SwannCloud will always display the last two events that have occurred
on the home screen.
Use the volume control on your computer to increase or decrease
the volume level.
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SwannCloud Web App: Viewing your Camera
7. If you have multiple cameras registered to your
account, you can select a different camera in the
drop-down list to display a live video stream.
8. Click this to go back to the camera list.
9. Click this to enter camera settings.
10. Click this to take a snapshot of the live video
stream.
11. Click this to turn night vision on or off or to
leave it on auto.
12. Click this to control a pan & tilt camera.
1. If you have multiple cameras registered to your
account but you only want to view a single camera
at a time, select the camera from the list then click
“Search”.
2. Click this to add another camera to your account.
3. Click this to view a live video stream.
4. This displays the event settings that are current-
ly enabled.
5. Click this to enter camera settings.
6. Click this to delete the camera from your ac-
count.
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SwannCloud Web App: Viewing Events
6. Click this to play the event.
7. Click to mark this particular event. Marking an event
will prevent it from being deleted.
8. Click to delete this particular event.
9. Click this to view a live video stream.
10. Click this to download the event to your computer.
This pin icon will appear on events that have been
marked. Events that are marked cannot be deleted.
The basic SwannCloud account allows you to mark up
to 3 events for safe keeping.
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1. You can filter events by date and time, or by camera.
2. Click on the calendar icon to select a “From” and “To”
date, then click this to search.
3. When tagging one or more events, you can select to
delete, mark or unmark those events. Click “Update”
to apply.
4. Click this to select the event for playback.
5. Click this to tag an event.
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SwannCloud Web App: Event Settings
1. This will adjust how sensitive the camera will be when detecting
events. The default value of 80% will work in most environments, but
you can adjust it according to your needs.
2 & 3. This will adjust the object size for all event types. The default
values will work in most environments, but you can adjust it according
to your needs. Basically the app validates objects that are between the
minimum and maximum sizes that you select. The position of the box
does not matter.
Click the “Update” button to apply any changes.
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1. Enable or disable motion detection.
2. Enable or disable intrusion detection. When enabled you can select
which intrusion direction you would like the camera to alert you to. For
example, if someone is entering the cameras view from the left and
moving to the right, you would select the “Right” direction value, for an
intrusion to be detected.
3. Enable or disable camera tampering. A camera tampering event will
be created if someone obscures or blocks the view of the camera.
4. Enable or disable facial detection.
5. This will adjust the delay time (in minutes) between events.
SwannCloud Web App: Event Settings
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6. Enable or disable the PIR sensor located at the front of the camera.
7. Enable or disable the alarm input located at the rear of the camera.
8. When enabled, the web or mobile app will notify you if the camera is
no longer connected to your home network.
Click the “Update” button to apply any changes.
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SwannCloud Web App: Video Settings
1. General: Image Flip - If you are mounting the camera on a wall or
ceiling, you can use this option to flip the screen horizontally or vertically.
2. Video Stream: Resolution - The default resolution of the camera is
“720p”. Adjusting the resolution may help if you’re having difficulties
when viewing a live stream.
3. Video Stream: Framerate - The default resolution of the camera is
“30(N) / 25(P)”. Adjusting the frame rate may help if you’re having difficulties when viewing a live stream.
4. Video Stream: Bitrate (Kbits/s) - Use the slider to change the bi-
trate when viewing a live view stream. Adjusting the bitrate may help if
you’re having problems when viewing a live stream.
5. Video Stream: Adaptive Bitrate Streaming - It is recommended to
have this option enabled. This allows the app to adapt the live video
stream so it displays smoothly even when there is high network traffic.
6. Video Stream: Video Standard - Select the correct video standard
for your country. USA, Canada and some Latin American countries use
NTSC. UK, Australia and New Zealand use PAL.
Click the “Update” button to apply any changes.
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SwannCloud Web App: Video Settings
1. Image Parameters: Saturation - Alters how much colour is dis-
played in the image. The higher the saturation, the more bright and
vivid the colours will be.
2. Image Parameters: Brightness - Changes how light the image ap-
pears to be.
3. Image Parameters: Contrast - Increases the difference between
the blackest black and the whitest white in the image.
4. Image Parameters: Sharpness - This will increase or decrease how
sharp the image will appear.
Click the “Update” button to apply any changes.
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SwannCloud Web App: Camera Settings
1. General: Camera Name - Click this to name your camera. Use a
name that you are familiar with or the name of the camera’s location.
Located under that is the product code of the camera and the current
firmware version installed.
2. Timezone: Timezone - Select a time zone relevant to your region.
3. Timezone: DST Enable - If Daylight Savings does not apply to your
locale, leave this disabled.
4. Network - Click this to display the camera’s network information as
well as the camera’s MAC address.
Click the “Update” button to apply any changes.
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Warranty Information
USA
Swann Communications USA Inc.
12636 Clark Street
Santa Fe Springs CA 90670
USA
Australia
Swann Communications
Unit 13, 331 Ingles Street
Port Melbourne Vic 3207
Australia
United Kingdom
Swann Communications LTD.
Stag Gates House 63/64 The Avenue
SO171XS
United Kingdom
Warranty Terms & Conditions
Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original purchase
date. You must present your receipt as proof of date of purchase for warranty validation. Any unit which proves defective during the stated period
will be repaired without charge for parts or labour or replaced at the sole discretion of Swann. The end user is responsible for all freight charges
incurred to send the product to Swann’s repair centres. The end user is responsible for all shipping costs incurred when shipping from and to any
country other than the country of origin.
The warranty does not cover any incidental, accidental or consequential damages arising from the use of or the inability to use this product. Any
costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user. This warranty applies to the original purchaser of the product only and is not transferable to any third party. Unauthorized
end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void.
By law some countries do not allow limitations on certain exclusions in this warranty. Where applicable by local laws, regulations and legal rights
will take precedence.
For Australia: Our goods come with guarantees which cannot be excluded under Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.
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Helpdesk/Technical Support
Technical Support E-mail: tech@swann.com
Telephone Helpdesk
USA Toll Free 1-800-627-2799
USA Parts & Warranty 1-800-627-2799
(M-F, 9am-5pm US PT)
AUSTRALIA 1300 138 324
NEW ZEALAND Toll Free 0800 479 266
UK 0203 027 0979
M446CAM260814E | © Swann Communications 2014
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