Swann SU3017 Instruction Manual

SWAN CYCLONIC UPRIGHT

INSTRUCTION MANUAL

Model: SU3017

GUARANTEE

This product is guaranteed for 2 years from the date of original purchase.
If any defect arises due to faulty materials or workmanship, the unit will, either
be repaired, replaced or refunded at our discretion.

The following conditions apply:

 The product must be returned to the retailer with original proof of

purchase.

 The product must be installed and used in accordance with the

instructions contained in this user instruction guide.

 It must be used only for domestic purposes.
 It does not cover wear and tear, damage, misuse or consumable parts.
 The supplier has no responsibility for incidental or consequential loss

or damage.

 Valid in the UK & Eire only.
 Valid only if purchased from the LWSD Group.

Technical Specification:

Power supply: 220V -240V A C. 50Hz
Power Consumption: 1600 Watts Nom, 1800W Max
Model number: SU3017
Protection: Class II

LWSD Group

L70 1AB

Box MPRC8

Swan Vacuum Helpline. Please Call 01733 404703

Swan Vacuum Spare Parts. Please Call 01733 404709

Calling from outside the UK please call - 00 44 1733 404703

1

IMPORTANT SAFETY INSTRUCTIONS

When using your Cyclonic Upright Vacuum, the following basic safety precautions
should be observed:

1. Never vacuum wet surfaces, pick up wet objects or use in wet conditions.

2. Always disconnect the vacuum from the electrical supply before attempting any
maintenance.

3. Do not vacuum anything that is burning or smoking, such as cigarettes, matches, or
hot ashes.

4. Do not use the vacuum to pick-up large objects that could, damage or cause a
blockage.

5. Do not use the vacuum to pick up builders rubble, sand, plaster dust etc.

6. This vacuum cleaner is for domestic use only. Industrial or commercial use invalidates
the warranty.

7. Do not let chi ld r en use the vacuum cleaner unattended.

8. Do not use without a dust bag/bin and filter in place.

9. Use extra care whe n cleaning on stairs.

10. Always ensure the vacuum height setting is set in the tools position when using on
stairs. Take extra care not to a llow the vacuum to tilt and th e beater bar make co ntact
with the carpet whilst using the tools on the stairs.

11. Keep hair, loose clothing, fingers and all parts of the body away from openings and
moving parts.

Safety Alerts:

T o reduce the risk of fire, electric shock, or injury

1. Do not leave the vacuum unattended when plugged in, unplug from the outlet when
not in use and before servicing.

2. To reduce the risk of electric shock, do not use outdoors or on wet surfaces.

3. Use only as described in this manual.

4. Do not use with a damaged cord or plug.

5. Do not run the vacuum cleaner over the cord. Keep the cord away from heated
surfaces.

6. Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.

7. Do not handle the plug or the vacuum cleaner with wet hands.

8. Turn off all controls before unplugging.

2

Electrical Safety

Before switching on, make sure that the voltage of your electricity supply is the same as
that indicated on the rating plate. This product is designed to operate on 220 – 240V AC;
50Hz. Connection to any other power source may damage the unit.
This product may be fitted with a non – rewireable plug. If it is necessary to change the
fuse in the plug, the fuse cover must be refitted. If the fuse cover becomes lost or damaged,
the plug must not be used until a suitable replacement obtained.
If the plug has to be changed because it is not suitable for your socket, or becomes
damaged in any way, it should be cut off and an appropriate plug fitted following the wiring
instructions below. This should be carried out by a qualified electrician. The plug removed
must be disposed of safely, as insertion into a 13 Amp socket is likely to cause an electrical
hazard.

IMPORTANT – THIS IS A CLASS II APPLIANCE AND DOES NOT REQUIRE
AN EARTH CONNECTION.

Wiring Instructions

The wires in this mains lead are colored in accordance with the following code:

Blue = Neutral Brown = Live

As the colours of the wires in the mains lead of this appliance may not correspond with
the coloured markings identifying the terminals in your plug, proceed as follows (refer to
the plug wiring diagram).

y The wire which is coloured BLUE must be connected to the terminal which is marked

with the letter N or coloured Black.

y The wire which is coloured BROWN must be connected to the terminal which is

marked with the letter L or coloured Red.

If a 13Amp (BS1363) plug is used, a 13Amp (BS1362) fuse must be fitted, or if any
other type of plug is used, a 13Amp fuse must be fitted, either in the plug or adaptor,
or on the Distribution Board.

3

Description:

1
2
3

4

5
6
7
8
9
10

Folding Handle
Folding Handle Release Latch
Flexible Hose
Handle Release Pedal
Exhaust Filter Cove

r

Bin Full Indicato

r

Quick Release Power Cord Holder
Hose Handle
T e lescopic T ube
On/off Switch

11
12
13
14
15
16
17
18
19

20

A

ir Driven Turbo Brush
Carry Handle
Dus

t

-Bin

Dus

t

-Bin Handle

Dusting Brush
Upholstery Brush

Crevice Tool
Carpet Height Adjuste

r

T

ool Caddy

Inspection doo

r

4

OPERA TING INSTRUCTIONS

Assembling Your Vacuum Cleaner

1. Carefully unpack all components and set
aside the packaging.

2. Lift vacuum body to the upright position.

3. Swing the folding handle into the upright
position

4. The handle will click

and lock in place.

(Fig. 1)
Fig 1

5. Make sure the quick release cord

holder is in the upright position.

Quick Release

6. Wrap the cord into

place by wrapping
it in a clockwise
direction around the
quick release cord
holder and the lower
cord holder. (Fig. 2)

Fig 2

7. Turn the quick release cord holder left or
right 180° to unwrap the power cord.

(Fig. 2)

On/off switch

The On/Off slide switch is sited on the handle
of the vacuum

How to Start

The upright vacuum can be used on multiple
types of carpeting, bare floors or upholstery
with attachments. When using the
attachment tools such as the crevice tool
and the upholstery brush, place the handle
of the vacuum in the upright position a nd set
the carpet height selector to the tools
setting.

1. Turn the quick release cord holder to
either side 180° to release the power
cord.

2. Plug the power cord into an electrical
outlet socket.

3. Depress on the handle release pedal to
lower the handle.

4. Slide the On/Off button to the “ON”
position to switch on the vacuum. When
using the attachments, the vacuum must
be in the upright position. (Fig. 3)

Fig 3

5

OPERA TING INSTRUCTIONS

Carpet Height Adjustment

This upright vacuum can be used on
multiple types of carpet, bare floors and
upholstery with attachments.
To select a carpet height setting:

1. Turn the vacuum cleaner "Off".

2. Select your carpet height setting by
turning the height adjustment knob to
the setting you desire. (Fig .4 )

Fig. 4

Suggested Pile Height Settings:
You may need to raise the height of the
vacuum to make some jobs easier, such as
scatter rugs and longer pile carpets.
Suggested settings are:

HIGH: shag carpet, long pile,
plus scatter rugs and tools.

MED: medium pile.

FLOOR: very low pile, bare floors.

Attaching the Telescopic Tube to the
Hose

1. Attach the flexible hose to the

hose handle by pushing on and
twisting to lock. Push the hose
handle onto the telescopic tube.
(Fig. 5)

To extend the telescopic tube, simply push
forward on the plastic button and pull the
inner tube outward to extend for a longer
reach.
(Fig. 6)

Fig. 5 Fig. 6

Using and Storing the
Accessories

The vacuum is designed with a built-on
tool caddy for the accessories.

1. On the side of the vacuum is a st orage
space for the upholstery brush,
crevice tool, dusting brush and
telescopic tube. (Fig. 7)

Fig. 7

Caution: Do not use the upholstery brush

on delicate or woven fabrics that may
snag on the upholstery brush.

Do Not use the upholstery brush on
wooden floors as this accessory might
cause mild scratching.

Using the Attachme nts
Warning:

To reduce the risk of electric

shock, the power cord must be
disconnected before attaching or
removing accessories.

a) Place the vacuum in its upright

position. Make sure the vacuum
cleaner is NOT plugged into the
electrical outlet when addin g or
removing accessories.

b) Make sure the carpet height

selector is set to the “Tools”
position (Fig.8)

Tools

Fig. 8

6

5
3
1

OPERA TING INSTRUCTIONS

c) Remove the hose connector

from the side of the unit and
attach the hose handle. (Fig.

9)

d) If additional length is required,

attach the hose handle to the
telescopic tube and then attach
the desired accessory.

Fig.9

Dusting Brush

The dusting brush is
used for furniture.

Crevice Tool

For radiators, crevices,
corners, baseboards
and between cushions.

Upholstery Tool

The upholstery tool is ideal
for use on furniture.
The unique surface makes
it an excellent tool for removing unwanted

pet hair.
NOTE: This tool is not a grooming tool

and should not be used on animals.

Caution:
Do not

use the upholstery tool on delicate

or woven fabrics that may snag on the
upholstery brush.

Do Not

use the upholstery tool on wooden

floors as this accessory might caus e mild
scratching.

Do NOT

over extend the hose length when
reaching. Doing so may cause the vacuum
to tip over.

Warning:

Avoid tilting the vacuum on

carpeted stairs whilst using the hose with
attachments. The agitator will continue to
rotate whilst using the attachments.
Avoid leaving the vacuum in one place for
an extended period of time, particularly on
thick carpet.

Using the Air Driven Turbo Brush

1. Pull out the air driven turbo brush from
the storage compartment. (Fig. 10)

Fig. 10

1. Connect the air driven turbo brush to
the hose handle or telescopic tube.

The efficiency of your Air Driven Turbo
Brush depends on the bristle brush
rotating at high speed. Strong air suction
is needed to accomplish this. In order to
ensure maximum air suction is
maintained, please read the following
instructions:

a) Empty the Dust-Bin frequently during

use.

b) Always

“TapClean” the HEPA

dust-bin filter each time the
dust-bin is emptied.

c) Ensure the rotating bristle brush is

kept free of hair and string.

d) Inspect the turbine regularly to ensure

the air passage is free of dirt and
debris.

Cleaning Air Driven Turbo Brush

Fig. 11 Fig. 12

a) Pull the locking latch upwards to open
the inspection door of the Turbo brush.
(Fig 11).
b) The door housing is hinged and will tilt
up

approximatel

y

45º only.(Fig. 12

)

7

OPERA TING INSTRUCTIONS

Cleaning Air Driven Turbo Brush

cont.

c) Inspect the turbine wheel and air

passage for debris and
blockages. Remove debris if
present.

d) Inspect the rotating brush for

built-up hair or string. If present,
remove carefully by cutting with
scissors. Avoid damaging or
cutting bristles.

e) Once clean, close the inspection

door.

Bin Full Indicator

When the bin full indicator lights, either the
dust-bin is full, the HEPA filter requires
cleaning or there is a blockage in the hose or
telescopic tube. You must check and empty
the dust-bin, clean the HEPA filter and debris
screen also, check the unit for an y block ages
in the hose and tubes. Check behind
inspection door see page 4.

Fig. 13

Removing & Emptying the Dust-Bin

The “Dust-Bin” must be empti ed when th e
dirt level is "FULL“, or if the bin full
indicator has lit. To remove the dust-bin
from the vacuum follow steps 1 and 2:

1. To remove the dust-bin,
lift the dust-bin release
handle then pull the
dust-bin out from
the vacuum.
(Fig. 14)
Fig. 14

2. To empty the dust-bin,
hold it by the handle and over a
garbage can and press the
trap door release button
to empty. (Fig. 15)

Fig. 15

Cleaning the Dust-Bin

The dust-bin can be washed in
lukewarm water. Do not use
strong detergents. Ensure that
the dust-bin is fully dry before
replacing in the vacuum
cleaner. (Fig. 16)
Fig. 16
Do not wash in dishwasher.

Cleaning the HEPA Dust-Bin Filter
IMPORTANT,

Please Note:

The rinseable “TapClean” HEPA Dust-BIN
Filter will stop most dust particles and
airborne allergens from re-entering the air
you breathe.

In fact it stops 99.97% of all particles as small
as 0.3 microns - many times smaller than a
human hair.
Because of this the HEPA Filter will quickly

accumulate many fine dust particles inside
the

white filter folds that will eventually block
or reduce the vacuum suction power – if not
cleaned properly.
Clean the HEPA Filter after each use as
described in this section.

To remove the HEPA filter, hold the dust cup
container by the handle and turn the cover
anti-clockwise to unlock the dust-bin
container lid. (Fig. 17)

1. To remove the HEPA
filter from the dust cup.

Fig. 17

Turn over the dust-bin lid and twist the HEPA
filter anti-clockwise to unlock. (Fig. 18)

Fig. 18

8

Bin full indicator

OPERA TING INSTRUCTIONS

1. Clean the HEPA filter
after every use with
the built in pleat
cleaner. Fig. 19
Turn the knob
on top of the HEPA
filter cartridge to clean the
HEPA filter. (Fig. 19)

2. Remove the
filter and "TapClean“
on a hard surface to
remove any residual
dust that might
be within the filter.
(Fig.20) Fig. 20

3.You can wash / rinse
the HEPA filter. (Fig. 21)

Fig. 21
Important: NEVER use the pleat cleaner

knob on the HEPA filter if the HEPA filter is
wet. Doing so will cause damage to the
filter.

Note: We recommend washing the filter
once a month or when suction appears
reduced. Always allow 24 hours for drying
before ref itting to the vacuum. The HEPA
dust-bin filter should, however, be
replaced every three (3) to six (6) months
to ensure peak performance of your
vacuum.
Please Note: The white material in the
HEPA filter will discolour over time - This is
NORMAL and will NOT affect the
performance of the filter.

For Best Performance:

Always empty the dust-bin and clean the
HEPA dust-bin filter and debris screen
before each use and during prolonged
usage. Never over fill the dust-bin.

Cleaning the DebrisScreen

1.To remove the debris

screen from the dust-bin:
With the trap door open,
grasp the frame within the
dust –bin and turn
clock-wise and remove.
Either brush gently or rinse
the frame in lukewarm
water to remove any dust
that is adhering to the screen. Fig 22

2. Make sure the debris screen is

completely dry before refitting to the
dust-bin.

3.To refit the debris screen, insert the

screen into the dust-bin and turn
anti-clockwise to lock.

Cleaning the Pre-Motor Filter

Located beneath the dust-bin on the
vacuum is a pre-motor filter that should
be cleaned each time the HEPA filter is
cleaned.

1.Remove the dust-bin.

2.Lift the pre-motor filter out.

3.Rinse in lukewarm water and

let the filter air dry for 24 hours
before re-installing.

4.When the filter is dry, refit to

the vacuum.
Do not use a washing machine to rinse
the filter. Do not use a hair dryer to dry it.
Air dry only. Never operate the vacuum
without ALL filters in place.
Note: This is a washable filter, but we
recommend replacing it every three (3)
months.
Note: A severely blocked filter should be
thoroughly washed with fresh water. A mild
detergent can be used if required.

Changing & Cleaning the Charcoal
Exhaust Filter The exhaust filter is

located at the front of the vacuum.
Please note; this filter is not washable
and should only be cleaned by lightly
brushed. It is recommended that the
Charcoal filter be replaced every 3-6
months.

9

OPERA TING INSTRUCTIONS

Changing & Cleaning the Charcoal
Exhaust Filter cont.

1.Insert a thumb into the slot on the
exhaust filter cover then press down and
pull the cover outwards. (Fig. 23)

2.Pull out the exhaust filter frame.
(Fig. 24)

3.Clean the exhaust filter by lightly
brushing. Charcoal filters reduce pet
odours released from within the vacuum
and should be replaced every 3-6 months
for optimum performance.

Fig. 23 Fig. 24

Cleaning & Changing the Belt

Warning: To reduce the risk of electric

shock, the power cord must be
disconnected before performing any
maintenance / trouble shooting checks.

Occasionally the vacuum drive belt will
require changing, the frequency of change
will depend upon the amount you use your
vacuum.

1.Turn the vacuum "Off" and unplug
from power supply.

2.Release the handle by pressing on the
handle release pedal and pull back on
the handle until it releases from its
upright position. Turn the vacuum over
and place on the floor.

3. With a screw driver remove the fiv e (5 )
screws on the bottom plate. (Fig. 25)

Fig. 25

Fig. 26

Fig. 27

4. Remove the bottom cover of the floor

head. (Fig. 26)

5. Lift the right side of the agitator brush

first and then lift the left hand side and lift
out the agitator brush. (Fig. 27)

6.Carefully remove any belt residue that

may exist in the drive belt area.

7. If the drive belt has broken, remove any

loose pieces before replacing with a new
drive belt.

8. Remove the worn or broken drive belt

from the motor drive shaft.

9.Turn the new drive belt sideways then

loop it over the motor drive shaft and then
over the agitator pulley on the agitator. (Fig.

28)

Fig. 28

Note: The drive belt is consumable part.
Please call 01733 404 709 to buy genuine
Swan spare parts.

10

OPERA TING INSTRUCTIONS

Cleaning & Changing the Belt
Please Note:

The agitator end caps show an
arrow that indicates the correct
direction the agitator must be
installed when refitting.

10. Insert both sides of the agitator by
placing the end caps of the agitator,
down into the slots on each side. Press
firmly to make sure that each end is
completely inserted.

11. Check to make sure that the belt is
centered on the pulley and that the
agitator turns.

12. Replace the cover over the floor
head base and replace the screws.

Storage

The vacuum handle has a unique
handle which folds for easy storage.

1.To fold the handle; turn the folding handle
release latch below the handle. (Fig. 29)

Fig. 29

2. Push the handle down until it is in
the storage position.

3. To return the handle to the upright
position, pull handle upwards to the
upright position until you hear the handle
lock into place.

4. NOTE: The folding handle release

latch is on a spring and will return to its
original position.

Motor Thermostat
Important:

T his unit is equipped with a

motor protective thermostat. If for some
reason the vacuum cleaner should
overheat, the thermostat will automatically
turn the vacuum off. Should this occur:

1. Turn the vacuum Off.

2. Disconnect the plug from the power

source.

3. Check the source of overheating. (i.e.

blocked hose or filter)

4. If there is a blocked hose or filter,

unblock and clean / replace the filters if
necessary.

5. Wait between 30 - 60 minutes before

attempting to reuse the vacuum. The
thermal protection device should cool down
within this time and the vacuum can then
be reused.

11

PROBLEM SOLVING

This appliance was inspected thoroughly and was in good operati ng conditi on when it was
shipped from the factory. If a minor problem occurs, it usually can be solved quite easily.
Therefore, this checklist is provided for your convenience.

PROBLEM POSSIBLE CAUSE POSSIBLE

Cleaner Won’t

Run

1. Not properly plugged into outlet.

2. No electricity in wall outlet

3. On/Off switch not turned on.

4. Motor thermostat tripped.

5. Blown fuse/tripped breaker.

1. Plug in firmly.

2. Reset circuit breaker or replace
the fuse.

3. Push on/off switch to on.

4. Reset motor thermostat.

5. Check fuse or breaker.

Cleaner Won't

Pick Up

1. Full or clogged dust cup.

2. Wrong pile height setting.

3. Clogged nozzle or dust inlet port.

4. Blocked hose – Check behind
inspection door (No 20 page 4).

5. Broken belt.

6. Hose not inserted fully.

7. Dirty filters.

8. HEPA filter needs cleaning or
replacing.

9. Debris screen needs cleaning.

1. Clean dust cup.

2. Adjust setting.

3. Remove obstruction.

4. Remove obstruction.

5. Replace belt.

6. Push hose in securely.

7. Clean / change filters

8. Clean or replace HEPA Filter.

9. Clean debris screen.

Cleaner Picks Up

Moveable Rugs Or

Pushes Too Hard

1. Wrong pile height setting. 1. Adjust setting.

Agitator Does

Not Turn

1. Broken drive belt

2 . Belt(s) installed incorrectly.

1. Replace drive belt.

2. Check belt and agitator bar.

Air Driven

Turbo Brush

Does Not

Rotate Or

Rotates

Slowly

1. Rotating brush, turbine

obstructed.

2. Belt broken.

3. Hose obstructed.

4. HEPA filter or debris screen
clogged.

1. Clear obstructions.
2: Call 01733 404 709

3. Clear obstruction.

4. Clean HEPA filter or debris
screen.

Air Flow Restricted

With Attachment

Use Sound Changes

1. Attachment use restricts air flow.

2. New carpet debris clogging air
path.

1. Check attachment.

2. Remove obstruction.

12

WASTE ELECTRICAL RECYCLING

This symbol indicates that this product is classed as Electrical or Electronic
Equipment and should not be disposed of with other household waste.

The Waste Electrical and Electrical Equipment (WEEE) Directive has been
introduced across the European Union:

• to recycle waste electrical products using the best available recovery and

recycling techniques in order to minimise the impact on the environment

• to treat any hazardous substances and

• to avoid increasing landfill.

WEEE product should be disposed of by handing it over at a designated collection
point.

For more information about where you can drop off your waste product for
recycling please contact your local authority.

13

SPARES & SERVICE

Service

● If the vacuum cleaner is malfunctioning or the power cord is damaged in any
way, don’t use the vacuum cleaner. The vacuum cleaner must be repaired by
a qualified service agent.

● If you have any problems with your vacuum cleaner, please call the Swan
helpline: 01733 404703.

Available Spares:

SU3016/01
SU3010/02
SU3010/03
SU3016/04
SU3016/05
SU3016/06
SU3016/07
SU3017/08
SU3017/09
SU3010/10
SU3010/11
SU3015/12
SU3015/51

Hose
Belt
Beater Bar
T elesco pic Tube
Upholstery Tool
Crevice T ool
Dusting Brush
Turbo Brush
Dustbin & Lid
Debris Screen (

not supplied with filter kit)

HEPA Filter
Exhaust Charcoal Filter
Filter Kit

SWAN VACUUM HELPLINE: PLEASE CALL 01733 404703

SWAN VACUUM SPARE PARTS: PLEASE CALL 01733 404709

When calling from outside the UK please use - 00 44 1733 404703

14