Swann Security iOS App User Manual
SWANN SECURITY APP
USER MANUAL for iOS
English
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Contents
Getting Started
Installing the Swann Security App 4
Creating your Swann Security Account
Pairing the Device
Scanning the QR Code
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8
5
About the App Interface
App Navigation 10
App Menu
Modes Tab
Modes Tab: Mode Conguration
Live View Tab - CCTV System
Live View Tab - CCTV System - Single Camera View
Live View Tab - Wi-Fi Cameras
Live View Tab - Wi-Fi Cameras - Single Camera View
Playback Tab
Video Playback Screen
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Device Settings
Managing Your Devices 21
Device Information & Settings Overview
Camera Settings
Detection Settings
Pan & Tilt Settings
Face Recognition Settings
Admin Settings
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Appendix
Updating Your Account Prole 30
Viewing and Managing Manual Recordings
Changing the Camera's Wi-Fi Network
Factory Resetting the Camera
Turning off the Camera
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33
31
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FAQs: General
FAQs: Wi-Fi Cameras
Troubleshooting: Pairing Errors
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37
39
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Getting Started
INSTALLING THE SWANN SECURITY APP
Search and download the latest version of the
Swann Security app from the App store.
After the Swann Security app is installed, tap the
Swann Security icon on the Home screen to launch
the app.
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CREATING YOUR SWANN SECURITY ACCOUNT
Open the Swann Security app and tap Not yet
registered? Register button.
Enter your rst and last names, email address,
desired password (between 8 - 32 characters), and
conrm the password. Tap Next to continue.
This helps us verify your identity if you contact us
for assistance with your account or device.
Enter your address or tap Use my current location
to allow the app to automatically determine your
street address based on your phone's current
location. Your location allows us to personalize your
experience on Swann Security and other Swann
services.
Tap Next to continue.
Read the Terms of Service and Privacy Policy (links
on the bottom of the screen), then select the "I agree
to the terms of service" option to agree to the terms
of service.
Tap the Register button to create your account.
(Continued on the next page)
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CREATING YOUR SWANN SECURITY ACCOUNT
Go to your email inbox and open the link in the
verication email from Swann Security to activate
your account. If you can't nd the verication email,
try checking the Junk folder. You can also tap
Resend Email Verication to receive another
verication email.
Tap the Login button to return to the Sign In screen.
After verifying your email address, you can sign
into your Swann Security account. Enter the email
address and password you used to set up your
Swann Security account, then tap the Sign In
button.
Note: You can toggle the Remember Me option on
to save your login credentials so you don't have to
sign in every time you open the app.
The rst time you run the app, you'll be asked to give permission for the app to
access services such as notications, microphone, location, etc.
Grant permission for the services requested (see on-screen explanations) to get
full benets of the app including alerts and device pairing capability.
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PAIRING THE DEVICE
If your Swann Security account does not have any
devices associated, the app will prompt you to add
a device upon signing in. Tap Yes to pair your rst
Swann device.
You can also pair a Swann device by selecting Pair
Device from the app menu
screen.
Follow the on-screen instructions to pair and set up your new
Swann device. Once the pairing process is complete, your device
will be displayed on the Live View tab.
If you need help with the device's QR code, see "Scanning the QR
Code" on page 8.
in the top left of the
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SCANNING THE QR CODE
During the pairing process, you'll need to scan the device's QR code which can be generally found on the top, bottom,
or back of the device. Check out the figures below for examples of where the QR code is located.
S/N:89052081900001
ID:
990a1af6da5a
ID:990a1af6da5a
ID:
990a1af6da5a
S/N:89052081900001
NOTE If the device was previously migrated from the SAFE by Swann app, check your inbox for an email from Swann
Security with the subject "Important - Save this QR Code for your camera". This email will contain the camera's QR code
which you can scan with your phone.
If your phone can’t scan the QR code
• You can tap the Manual Entry button at the bottom of the QR code scanning screen, select the device you want to
pair from the product menu, and type in the device's ID.
• For CCTV systems, the device's ID is listed on a sticker located on the top of the device, as shown below.
• For SWIFI/SWWHD camera models, the device's ID/MAC (consists of 12 alphanumeric characters) is listed on a
sticker located on the back, bottom or base of the device, as shown below
ID:
990a1af6da5a
S/N:89052081900001
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About the App Interface
APP NAVIGATION
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Modes panel
Modes panel icons
Home mode
Night mode
Away mode
If the icon is highlighted in blue, this
indicates that this mode is the current
active mode
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App Menu: Tap to open the menu where you can edit your account prole, pair a new device, download the app
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manual, and more. See "App Menu" on page 11.
Current Active Mode: Indicates the mode that your devices are currently operating in. Tap "Change" to display
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the Modes panel which will enable you to quickly change the mode. Changing the mode will change how your
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devices respond to motion or sound events, depending on the settings that have been applied for that particular
mode. You can congure settings for each mode via the Modes tab. For more information, see "Modes Tab" on
page 12.
Modes Tab: Tap to congure the Home, Night and Away modes behavior for your devices. You can also view and
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manage device notications within the Modes tab. If a notication dot, for example
, is displayed next to the
icon, it indicates the number of unread notications. For more information, see "Modes Tab" on page 12.
Playback Tab: Tap to access and playback the event recordings from your devices. For more information, see
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"Playback Tab" on page 18.
Live View Tab: Tap to view live video feed from all your connected devices in multi-view screen as well as in
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single-view where you can operate various camera functions. For more information, see "Live View Tab - CCTV
System" on page 14, "Live View Tab - CCTV System - Single Camera View" on page 15, "Live View Tab - WiFi Cameras" on page 16 and "Live View Tab - Wi-Fi Cameras - Single Camera View" on page 17.
Devices Settings Tab: Tap to view and manage settings for your devices as well as check device status and perform
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general maintenance, including rmware updates. For more information, see "Device Settings" on page 20.
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APP MENU
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Update your prole name, account password, and location. See "Updating Your Account Prole" on page 30.
Pair a new Swann device to your Swann Security account or re-pair an existing Swann device (to update the Wi-Fi
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information).
View, share, and delete video clips that were captured manually during live view. See "Viewing and Managing
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Manual Recordings" on page 31.
Download the app user manual (PDF le) to your phone. For best viewing experience, open the user manual using
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Acrobat Reader (available on the App Store).
Display the application version information and access the terms of service and privacy policy relating to the
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Swann Security app.
Open the Swann.com website on your phone's web browser where you can nd and purchase the latest products
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to integrate with your Swann Security system.
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Open the Swann Support Center website on your phone's web browser.
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Sign out of the Swann Security app.
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MODES TAB
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Tap to clear all notications in the "Security Notications"
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sectionbelow (scroll down to see more notications). To clear a
single notication, swipe left on the notication and tap Delete, as
shown on the right.
Modes panel. The mode that is currently active is highlighted in blue. You can change the mode by tapping the
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icon of the mode you'd like to change to. Changing the mode will change how your devices respond to motion
or sound detection events. This depends on the settings that have been congured for the selected mode. For
your convenience, each mode is pre-congured with "typical use" default settings but can be fully customized
to accommodate your household security needs.
Tap to congure the modes. For each mode (Home, Night, Away), you can independently customize each
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individual camera's motion/sound detection settings (device-dependent) and whether to receive push
notications.
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Tap to display a popup window providing a general introduction to the Modes feature.
If Do Not Disturb is enabled, you will completely stop receiving notications from Swann Security in all modes
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regardless of the push notication setting congured for each individual device.
Notications about device status and events from Swann Security are displayed here.
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Notications are sorted by date and time with the most recent on top. Depending on the type of device you
have, you can receive notications for: Motion detection, Sound detection, Person detection, Face detection,
and Device status (such as Online, Ofine, Restart, Low Wi-Fi signal, Low Battery, Charging, Firmware update
progress).
Note: If "Do Not Disturb" is enabled, new notications will no longer be displayed.
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MODES TAB: MODE CONFIGURATION
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Note: Settings
shown on the Mode
Conguration
screen depend on
the capability of the
paired device.
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Tap to close the Mode Conguration screen without saving any changes and return to the Modes screen.
Tap to save changes you've made to any of the modes and return to the Modes screen.
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Note: New settings for the mode that is currently active will take effect only on the next mode change. For
example, if Swann Security is currently in Home mode and you make changes to the Home mode conguration,
you will need to switch out from the current (Home) mode to a different mode (Night or Away) and then back to
Home mode so the new Home mode settings can take effect.
Tap the icon of the mode that you want to congure. If the icon is highlighted in blue, this is the mode that is
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being congured.
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Choose the camera's motion detection sensitivity level for the mode that is being congured.
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Choose whether to receive motion detection push notications for the mode that is being congured.
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Choose the camera's sound detection sensitivity level for the mode that is being congured.
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Choose whether to receive sound detection push notications for the mode that is being congured.
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