Swann SECURITY APP User Manual

SWANN SECURITY APP

USER MANUAL for ANDROID

English

1

Getting Started

Installing the Swann Security App

Search and download the latest version of the Swann Security app using the Google Play store app on your phone.

Swann Security

After the Swann Security app is installed on your phone, the Swann Security app icon appears on the Home or Apps screen. To open the Swann Security app, tap the app icon.

5

Creating your Swann Security Account

Open the Swann Security app and tap Not yet registered? Register.

Enter your first and last names, then tap This helps us verify your identity if you contact us for assistance with your account or device.

.

If Location (GPS) is turned on for your phone, your approximate address is automatically set based on your phone's current location.

If Location (GPS) is turned off, you can enter your address manually on the next screen.

Tap

.

Enter your device location (if GPS is off) or make any changes to the auto-populated address fields if necessary, then tap This helps us personalize your experience on the Swann Security app and other Swann services.

6

.

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Creating your Swann Security Account

Enter your email address, desired password (between 8 - 32 characters), and confirm the password. This will be the email address and password you use to sign into the Swann Security app.

Read the Terms of Service and Privacy Policy (link on the bottom of the screen), select the checkbox to agree to the Terms of Service, and then tap Register to create your account.

To finish creating your account, go to your email inbox and open the link in the verification email from Swann Security. If you can't find the verification email, try checking the Junk/Spam folder.

Tap Next to return to the Sign In screen.

After verifying your email address, you can sign into your Swann Security account. Enter the email address and password you used to set up your Swann Security account, then tap Sign In.

NOTE You can toggle the Remember Me option on

to save your login credentials so you don't have to sign in ever y time you open the app.

7

Pairing the Device

If this is your first time pairing a Swann device, tap the Pair Device

button.

If you are pairing a second or subsequent Swann device, open the

Menu

, and then tap Pair Device.

For specific instructions on how to pair your Swann device:

• To pair the CCTV system such as the DVR or NVR, go to page 9.

• To pair the Alert Indoor Camera, go to page 11.

• To pair the Security Tracker Camera, go to page 16.

• To pair the Security Pan Tilt Camera, go to page 21.

• To pair the Spotlight Outdoor Camera, go to page 26.

• To pair the Wi-Fi Floodlight Security Camera, go to page 31.

8

Pairing the Device - CCTV System

Before you start the pairing process, make sure your CCT V system is powered and connected to the internet modem/router. Tap the Start button to proceed.

NOTE

If you need information on how to install and connect your CCTV system to the internet, refer to the quick start guides that came with your CCT V system.

Scan the CCTV system's QR code. The QR code's location is generally found on the top of the device.

NOTE

If your phone can’t scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen, select "CCTV System" from the product menu, and type in the CCT V System's ID located below the QR code which looks something like this:

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9

Pairing the Device - CCTV System

Enter the password of your CCTV system which is the same password you use to unlock the CCTV system's main menu locally. This is normally the password that you created when setting up your DVR or NVR for the first time using the integrated Startup Wizard.

NOTE Tog gle

entered the password correctly.

to make sure that you have

Tap Save at the top of the screen. The app will establish a connection with your CCTV system and register it to your Swann Security account.

Once the pairing process is complete, tap the Done button.

The camera channels associated with your CCTV system will be displayed on the Live View tab.

NOTE

• Depending on the internet connection, it may take a few moments for live feed from all of the camera channels on your CCTV system to start streaming.

• For more information about the Live View display, see "Live

View Tab - CCTV System" on page 38.

10

Pairing the Device - Alert Indoor Camera

Before you start the pairing process, make sure your camera is powered. If you need information on how to power your camera, refer to the quick start guide that came with it.

At this point, you should check that your phone is connected to a 2.4GHz Wi-Fi network and you have the Wi-Fi network password handy. Your phone's Location (GPS) setting should also be switched on as the app requires this permission temporarily to detect Wi-Fi networks during pairing.

Tap the Start button to proceed.

Scan the camera's QR code. The QR code's location is generally found under the base of the camera, as shown below.

S/N:89052081900001

ID: 990a1af6da5a

If your phone can’t scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen, select "Alert Indoor Camera" from the product menu, and type in the camera's ID (consists of 12 alphanumeric characters) located on this sticker label.

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11

Pairing the Device - Alert Indoor Camera

Enter a name for your camera and then tap the Next button.

Tap the Start button to continue.

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12

Pairing the Device - Alert Indoor Camera

The Wi-Fi network name field is auto-filled with the Wi-Fi network that your phone is currently using. Your camera will join this Wi-Fi network by default.

NOTE

• Make sure the home Wi-Fi network your

camera will be joining is a 2.4GHz network.

• If you have multiple home Wi-Fi networks and prefer to connect your camera to another WiFi, simply tap the Wi-Fi name field and enter the Wi-Fi network name (SSID) manually.

• For best performance, use the Wi-Fi closest to

the final location of your camera.

Enter and confirm your Wi-Fi network password, and then tap the Next button.

NOTE

• Your Wi-Fi network password is case sensitive, so enter it exactly the same as it was created or as found on your Wi-Fi router/access point.

• Toggle your Wi-Fi network password correctly.

• If you select the "Remember WiFi password" checkbox, the Password and Confirm Password fields will be pre-filled with what you have currently entered the next time you pair a camera. This will make device pairing more convenient if your phone is always connected to the same Wi-Fi network at home.

to make sure that you have entered

(Continued on the next page)

13

Pairing the Device - Alert Indoor Camera

Check if the LED indicator on your camera is blinking blue slowly as shown. If so, your camera is already in pairing mode (i.e., the camera's hotspot is activated temporarily) and ready to pair. Tap the

Next button.

NOTE

If your camera is not in pairing mode (LED is not blinking blue slowly)

Press and hold the Reset button (as shown below) on the back of your camera for 5 seconds until the LED indicator starts blinking blue rapidly, and wait for about 30 seconds. When the LED indicator starts blinking blue slowly, your camera is in pairing mode.

Tap the Start button to allow the app to automatically connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx) and pair your camera to your home Wi-Fi as well as link to your Swann Security account.

NOTE

If, for any reason, the app fails to connect automatically to the camera's hotspot, you can manually connect to the camera's hotspot: Go to the Wi-Fi settings on your phone and connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx). Then, return to the app and tap the Retry button to continue setup.

Location of Reset button

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14

Pairing the Device - Alert Indoor Camera

Once the pairing process is complete, tap the Done button. Your camera will be displayed on the Live View tab.

NOTE

• Depending on the internet connection, it may take a few moments for your camera's live video to start streaming.

• To learn about the Live View tab, see "Live View Tab - Wi-Fi Cameras" on page 40.

• As the camera completes initialization for the first time, you will get notifications that the device has been restarted and the device is online.

• The camera will also automatically check for firmware updates. If an update is available, the camera will download and install the update. You can monitor the progress of the firmware update through the popup box displayed in the app.

• You can check the status of your camera, change the camera name, and adjust various camera settings such as the timezone and motion detection via the Settings tab. For more information, see "Alert Indoor Camera -

Settings Overview" on page 53.

15

Pairing the Device - Security Tracker Camera

Before you start the pairing process, make sure your camera is powered. If you need information on how to power your camera, refer to the quick start guide that came with it.

At this point, you should check that your phone is connected to a 2.4GHz Wi-Fi network and you have the Wi-Fi network password handy. Your phone's Location (GPS) setting should also be switched on as the app requires this permission temporarily to detect Wi-Fi networks during pairing.

Tap the Start button to proceed.

Scan the camera's QR code. The QR code's location is generally found under the base of the camera, as shown below.

ID:990a1af6da5a

If your phone can’t scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen, select "Security Tracker Camera" from the product menu, and type in the camera's ID (consists of 12 alphanumeric characters) located on this sticker label.

(Continued on the next page)

16

Pairing the Device - Security Tracker Camera

Enter a name for your camera and then tap the Next button.

Tap the Start button to continue.

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17

Pairing the Device - Security Tracker Camera

The Wi-Fi network name field is auto-filled with the Wi-Fi network that your phone is currently using. Your camera will join this Wi-Fi network by default.

NOTE

• Make sure the home Wi-Fi network your

camera will be joining is a 2.4GHz network.

• If you have multiple home Wi-Fi networks and prefer to connect your camera to another WiFi, simply tap the Wi-Fi name field and enter the Wi-Fi network name (SSID) manually.

• For best performance, use the Wi-Fi closest to

the final location of your camera.

Enter and confirm your Wi-Fi network password, and then tap the Next button.

NOTE

• Your Wi-Fi network password is case sensitive, so enter it exactly the same as it was created or as found on your Wi-Fi router/access point.

• Toggle your Wi-Fi network password correctly.

• If you select the "Remember WiFi password" checkbox, the Password and Confirm Password fields will be pre-filled with what you have currently entered the next time you pair a camera. This will make device pairing more convenient if your phone is always connected to the same Wi-Fi network at home.

to make sure that you have entered

(Continued on the next page)

18

Pairing the Device - Security Tracker Camera

Check if the LED indicator on your camera is blinking blue slowly as shown. If so, your camera is already in pairing mode (i.e., the camera's hotspot is activated temporarily) and ready to pair. Tap the

Next button.

NOTE

If your camera is not in pairing mode (LED is not blinking blue slowly)

Press and hold the Reset button (as shown below) on the back of your camera for 5 seconds until the LED indicator starts blinking blue rapidly, and wait for about 30 seconds. When the LED indicator starts blinking blue slowly, your camera is in pairing mode.

Tap the Start button to allow the app to automatically connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx) and pair your camera to your home Wi-Fi as well as link to your Swann Security account.

NOTE

If, for any reason, the app fails to connect automatically to the camera's hotspot, you can manually connect to the camera's hotspot: Go to the Wi-Fi settings on your phone and connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx). Then, return to the app and tap the Retry button to continue setup.

Location of Reset button

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19

Pairing the Device - Security Tracker Camera

Once the pairing process is complete, tap the Done button. Your camera will be displayed on the Live View tab.

NOTE

• Depending on the internet connection, it may take a few moments for your camera's live video to start streaming.

• To learn about the Live View tab, see "Live View Tab - Wi-Fi Cameras" on page 40.

• As the camera completes initialization for the first time, you will get notifications that the device has been restarted and the device is online.

• The camera will also automatically check for firmware updates. If an update is available, the camera will download and install the update. You can monitor the progress of the firmware update through the popup box displayed in the app.

• You can check the status of your camera, change the camera name, and adjust various camera settings such as the timezone and motion detection via the Settings tab. For more information, see "Security Tracker Camera -

Settings Overview" on page 57.

20

Pairing the Device - Security Pan Tilt Camera

Before you start the pairing process, make sure your camera is powered and contains a microSD card in the microSD card slot. If you need information on how to install your camera, refer to the quick start guide that came with it.

At this point, you should check that your phone is connected to a 2.4GHz Wi-Fi network and you have the Wi-Fi network password handy. Your phone's Location (GPS) setting should also be switched on as the app requires this permission temporarily to detect Wi-Fi networks during pairing.

Tap the Start button to proceed.

Scan the camera's QR code. The QR code's location is generally found under the base of the camera, as shown below.

ID:900a1af64589

S/N:10052081900001

If your phone can’t scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen, select "Security Pan Tilt Camera" from the product menu, and type in the camera's ID (consists of 12 alphanumeric characters) located on this sticker label.

(Continued on the next page)

21

Pairing the Device - Security Pan Tilt Camera

Enter a name for your camera and then tap the Next button.

Tap the Start button to continue.

(Continued on the next page)

22

Pairing the Device - Security Pan Tilt Camera

The Wi-Fi network name field is auto-filled with the Wi-Fi network that your phone is currently using. Your camera will join this Wi-Fi network by default.

NOTE

• Make sure the home Wi-Fi network your

camera will be joining is a 2.4GHz network.

• If you have multiple home Wi-Fi networks and prefer to connect your camera to another WiFi, simply tap the Wi-Fi name field and enter the Wi-Fi network name (SSID) manually.

• For best performance, use the Wi-Fi closest to

the final location of your camera.

Enter and confirm your Wi-Fi network password, and then tap the Next button.

NOTE

• Your Wi-Fi network password is case sensitive, so enter it exactly the same as it was created or as found on your Wi-Fi router/access point.

• Toggle your Wi-Fi network password correctly.

• If you select the "Remember WiFi password" checkbox, the Password and Confirm Password fields will be pre-filled with what you have currently entered the next time you pair a camera. This will make device pairing more convenient if your phone is always connected to the same Wi-Fi network at home.

to make sure that you have entered

(Continued on the next page)

23

Pairing the Device - Security Pan Tilt Camera

Check if the LED indicator on your camera is blinking blue slowly as shown. If so, your camera is already in pairing mode (i.e., the camera's hotspot is activated temporarily) and ready to pair. Tap the

Next button.

NOTE

If your camera is not in pairing mode (LED is not blinking blue slowly)

Press and hold the Reset button (as shown below) on the back of your camera for 5 seconds until the LED indicator starts blinking blue rapidly, and wait for about 30 seconds. When the LED indicator starts blinking blue slowly, your camera is in pairing mode.

Tap the Start button to allow the app to automatically connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx) and pair your camera to your home Wi-Fi as well as link to your Swann Security account.

NOTE

If, for any reason, the app fails to connect automatically to the camera's hotspot, you can manually connect to the camera's hotspot: Go to the Wi-Fi settings on your phone and connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx). Then, return to the app and tap the Retry button to continue setup.

Location of Reset button

(Continued on the next page)

24

Pairing the Device - Security Pan Tilt Camera

Once the pairing process is complete, tap the Done button. Your camera will be displayed on the Live View tab.

NOTE

• Depending on the internet connection, it may take a few moments for your camera's live video to start streaming.

• To learn about the Live View tab, see "Live View Tab - Wi-Fi Cameras" on page 40.

• As the camera completes initialization for the first time, you will get notifications that the device has been restarted and the device is online.

• The camera will also automatically check for firmware updates. If an update is available, the camera will download and install the update. You can monitor the progress of the firmware update through the popup box displayed in the app.

• You can check the status of your camera, change the camera name, and adjust various camera settings such as the timezone and motion detection via the Settings tab. For more information, see "Security Pan Tilt Camera -

Settings Overview" on page 61.

25

Pairing the Device - Spotlight Outdoor Camera

Before you start the pairing process, make sure your camera is powered. If you need information on how to power your camera, refer to the quick start guide that came with it.

At this point, you should check that your phone is connected to a 2.4GHz Wi-Fi network and you have the Wi-Fi network password handy. Your phone's Location (GPS) setting should also be switched on as the app requires this permission temporarily to detect Wi-Fi networks during pairing.

Tap the Start button to proceed.

Scan the camera's QR code. The QR code's location is generally found on the base of the camera, as shown below.

990a1af6da5a

S/N:89052081900001

ID:

If your phone can’t scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen, select "Spotlight Outdoor Camera" from the product menu, and type in the camera's ID (consists of 12 alphanumeric characters) located on this sticker label.

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26

Swann SECURITY APP User Manual

Contents

Getting Started

Installing the Swann Security App

Creating your Swann Security Account

Pairing the Device

Pairing the Device - CCTV System

Pairing the Device - Alert Indoor Camera

Pairing the Device - Security Tracker Camera

Pairing the Device - Security Pan Tilt Camera

Pairing the Device - Spotlight Outdoor Camera