Swann SDWB2020 User Instructions

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Swan Helpline Number: 0345 610 4118

Dishwasher

User Instructions

SDWB2020

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Swan Helpline Number: 0345 610 4118

Contents Page

Safety Information……………………………………..

Electrical safety……………………………………………………………....

Get to know your Swan Dishwasher………………..

3

5

6

Installation……………………………………………….

7

Before Use……………………………………………….

Setting the water hardness………………………………………………….
Filling with Salt………………………………………………………………..
Loading the baskets………………………………………………………….
Detergent usage………………………………………………………………
Rinse Aid……………………………………………………………………….

Operation…………………………………………………

9

9
10
10
13
14

16

Care and Maintenance…………………………………

Cleaning………………………………………………………………………..
Cleaning the Filters……………………………………………………………

Trouble Shooting……………………………………….

18

18
19

20

Warranty………………………………………………….
Technical Specification..………………………………

22
23

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Swan Helpline Number: 0345 610 4118

Safety Information

 Check for any damage to your machine. Never start a machine

damaged in any way.

 Unwrap the packaging materials as indicated and dispose of them in

accordance with the rules.

 Choose a suitable, safe and level place to install your machine.
 Carry out the installation and connection of your machine by following

the instructions.

 This machine should be installed and repaired by an authorised service

Engineer only.

 Only original spare parts should be used with the machine.
 Before installing, be sure that the machine is unplugged.
 Check whether the indoor electrical fuse system is connected

according to the regulations.

 All electrical connections must match the values indicated on the rating

plate.

 Ensure that the appliance is not standing on the electricity supply

cable.

 Never use an extension cord or a multiple socket for connection to the

power supply. The plug should be easily accessible after the machine
has been installed.

 After installing the machine to a suitable place, run it unloaded for the

first time.

 This machine is for household use, do not use it for any other purpose.

Commercial usage of the dishwasher will void the guarantee.

 Do not load your machine above its capacity; only wash items which

are suitable for dishwashing.

 Do not place a load on the open door of the dishwasher, it may fall over

or damage the hinge.

 Only use detergents, rinse aid or salt specifically designed for use in a

dishwasher. Swan will not be responsible for any damage that might
occur in your machine otherwise.

 The water in the machine's washing section is not suitable for drinking .
 Due to danger of explosion, do not put into the machine’s washing

section any chemical dissolving agents such as solvents.

 Check whether plastic items are heat-resistant before washing them in

the machine.

 Do not put into your machine those items which are not suitable for

dishwashing. Also, do not fill any basket above its capacity.

 Do not open the appliance door during a wash cycle, as potential very

hot water could leak from the machine.

 Do not leave your dishwasher’s door open.
 Place knives and other sharp-ended objects in the cutlery basket in the

blade-down position.

 This appliance can be used by children aged from 8 years and above

and persons with reduced physical, sensory or mental capabilities or

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Swan Helpline Number: 0345 610 4118

lack of experience and knowledge if they have been given supervision
or instruction concerning use of the appliance in a safe way and
understand the hazards involved.

 After removing the machine’s packaging, make sure that the packaging

material is out of reach of children.

 Do not allow children to play with or start the machine.
 Keep your children away from detergents and rinse aids.
 Keep children away from the machine while it is open.
 Any malfunction in the machine should be repaired by Manufacturer

authorised repair agents, otherwise the warranty will be void.

 Prior to any repair work on the machine, be sure that the machine is

unplugged.

 Do not pull by the cable when unplugging.
 For energy and water saving, remove dried on residues on the dishes

before placing the dishes into the machine.

 Use the pre-wash programme only whenever necessary.
 Place such hollow items as bowls, glasses and pots into the machine in

such a way that they will face down.

 You are recommended not to load into your machine any dishes

different or more than indicated.

 Cigarette ashes, candle leftovers, polish, chemical substances, iron-

alloy materials;

 Forks, spoons and knives with wooden or bone, or ivory handles; glued

items, paint, items soiled with abrasive, acidic or base chemicals
Plastic items that are not heat-resistant, copper or tin-coated
containers; should not be washed in this appliance.

 Aluminium and silver objects (they may discolour, become dull)
 Certain delicate glass types, porcelains with ornamental printed

patterns may fade even after the first wash; certain crystal items may
lose their transparency over time, adhered cutlery that is not heat­resistant, lead crystal glasses, cutting boards, items manufactured with
synthetic fibre could be damaged.

 Absorbent items such as sponges or kitchen rags are not suitable for

dishwashing.

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Swan Helpline Number: 0345 610 4118

Electrical Safety

THIS APPLIANCE MUST BE PLUGGED INTO AN EARTHED

SOCKET.

Before switching on, make sure that the voltage of your electricity supply is
the same as that indicated on the rating plate. This product is designed to
operate on 220 - 240V AC; 50Hz. Connection to any other power source may
damage the unit.

This product may be fitted with a non - rewireable plug. If it is necessary to
change the fuse in the plug, the fuse cover must be refitted. If the fuse cover
becomes lost or damaged, the plug must not be used until a suitable
replacement obtained.

If the plug has to be changed because it is not suitable for your socket, or
becomes damaged in any way, it should be cut off and an appropriate plug
fitted following the wiring instructions below. This should be carried out by a
qualified electrician. The removed plug must be disposed of safely, as
insertion into a 13 Amp socket is likely to cause an electrical hazard.

Wiring Instructions

The wires in this mains lead are coloured in accordance with the following
code:

Blue = Neutral Brown = Live Green/Yellow= Earth

As the colours of the wires in the mains lead of this appliance may not
correspond with the coloured markings identifying the terminals in your plug,
proceed as follows (refer to the plug wiring diagram).

The wire which is coloured BLUE must be connected to the terminal which is
marked with the letter N or coloured Black.

The wire which is coloured BROWN must be connected to the terminal which
is marked with the letter L or coloured Red.

The wire which is coloured GREEN/YELLOW must be connected to the
terminal which is marked E

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Swan Helpline Number: 0345 610 4118

Get to know your Swan

Dishwasher

1 Upper basket with racks

2. Upper spray arm

3. Lower basket

4. Lower spray arm

5. Filters

6. Rating plate

7. Control Panel

8. Detergent and rinse-aid dispenser

9. Cutlery basket

10. Salt dispenser

11. Upper basket track latch

Active drying unit: This
system provides
better drying performance
for your dishes.

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Swan Helpline Number: 0345 610 4118

Installation

For further Installation advice please see separate Assembly

Instructions sheet.
Positioning the machine

When determining the location of the appliance, take care to choose a place
where you can easily load and unload your dishes.

Do not put your machine in any location where there is the probability for the
room temperature to fall below 0°C.

Before positioning, take the appliance out of its packaging by following the
warnings located on the package.

Position the machine close to the water supply and drain.
Do not grip the machine by its door or panel in order to move it.
Take care to leave a small clearance on all sides of the machine so that you

can comfortably move it back and forth during cleaning.
Make sure that the water inlet and outlet hoses do not get crushed or twisted

while positioning the machine. Also, make sure that the machine is not on the
power cable.

Adjust the machine’s feet so that it can stand level and balanced. Proper
positioning of the machine ensures problem-free opening and closing of its
door.

If the door of you machine does not close properly, check if the machine is
stable; if not, adjust the feet and ensure its stable position.

The power socket must be easily accessible at all times.

Water connection

Ensure that the indoor plumbing is suitable for installing a dishwasher.

Water inlet hose

Do not use the water inlet hose of your old appliance. Always
use the new water inlet hose supplied with your machine. If
you are going to connect a new or long-unused water inlet
hose to your machine, run water through it to check for leaks.
Connect the water inlet hose directly to the water inlet tap. The
pressure supplied by the tap should be at a minimum of 0.03
Mpa and and at a maximum of 1 Mpa. After the connections
are made, the tap should be turned on fully and checked for

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Swan Helpline Number: 0345 610 4118

water tightness. For the safety of your machine, make sure to always turn off
the water inlet tap after each wash programme is finished.

Water outlet hose

The water drain hose can be connected either directly
to the water drain hole or to the sink outlet spigot. Using
a special bent pipe (if available), the water can be
drained directly into the sink via hooking the bent pipe
over the edge of the sink. The top of the outlet tube
should be at a minimum of 50cm high and no higher
than 110cm.

For further Installation advice please see separate Assembly Instructions
sheet.

DO NOT PUSH THE APPLIANCE INTO PLACE WHILST IT IS PLUGGED

IN. THIS APPLIANCE MUST BE PLUGGED IN TO AN EARTHED SOCKET.

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Swan Helpline Number: 0345 610 4118

Before Use

Prior to using the machine for the first time remove all packaging

materials inside the machine.

Water Hardness and Refined Salt usage

Hard water can lead to poor washing performance and the build up of
limescale which overtime will not only decrease the cleaning effectiveness but
can lead to the appliance being damaged. This appliance has a built-in water
softener, which requires the addition of refined salt and water to operate.

Setting the water hardness

We recommend you contact your local water supplier for information about
the hardness of water in your area.

The appliance can be adapted to suit the type of water from your supply by:-

1. With the door ajar, hold down the Program selection button (see page

16) and turn on the appliance by pressing the on/off button.

2. Keep the program selection button pressed down until the P indicator
LEDs stop flashing. Release the Program selection button.

3. The P3 and P5 LED’s will light (factory setting indicating water
hardness level 3)*

4. Press the Program selection button repeatedly until the Hardness level
indicator (see below table) matches the water hardness level in your
area.

5. Press the On/off button to save the settings.

*The LED’s will correspond with the last saved setting, therefore if the item has been
previously used an alternative water hardness may have been set.

Water Hardness Table

LED Indicator

Water

Hardness

level

Clarke

degrees

Hardness

Level

indicator

P1

P2

P3

P4

P5

1

0-6

P1 and P5

2

7-14

P2 and P5

3

15-21

P3 and P5

4

22-28

P4 and P5

5

29-39

P1, P4 and

P5

6

40-63

P2, P4 and

P5

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Swan Helpline Number: 0345 610 4118

Filling with salt

Only use softener salt specifically produced for use in dishwashers.

Do not use table salt.

To put in softener salt, first remove the lower basket and then open the salt
compartment cap by turning it counter-clockwise.

At first fill the compartment with 1kg salt and water to overflowing level, using
the funnel (4) provided will make filling easier; refit the cap and close it.

When salt warning indicator on the control panel lights up ( after approx.
between 20-30 cycles depending on the water hardness ), repeat the above
process.

If you accidentally put too much salt in and it overflows, run a short wash
cycle with the machine empty to clear away any excess salt, otherwise
washing performance will be effected.

Loading the baskets

Before loading the basket, remove all food residues from the crockery and
empty liquids from glasses and containers.

Ensure the crockery is placed in such a way that they are stable and will not
move around during operation. Containers should be placed with the
openings facing downwards. Make sure lids, handles, trays and frying pans
do not interfere with the operation of the spray arms. Place any small items in
the cutlery basket. Plastic and non stick items will retain more water than
other items and therefore may still be slightly wet at the end of a drying cycle.

Lower basket

The lower basket should be used for larger items such as pans, lids, dishes,
salad bowls, cutlery etc. Heavily soiled items should also be placed in the

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Swan Helpline Number: 0345 610 4118

lower section, as this area has the best washing performance in the
dishwasher.

Cutlery Basket

Place the cutlery basket at the front of the lower basket, make sure it is stable
and ensure there is minimal contact between items. Larger utensils should be
placed down flat in the upper basket. Knives and other items with sharp
points should be placed in such a way that the points face downwards.

Do not let items extend through the bottom of the basket.

Upper Basket

The upper basket is designed for delicate and lightweight crockery such as
cups, saucers glasses etc.. Long stem glasses should be placed facing
downward with the stem leaning against the edge of the flip down shelves.
Contact between items or instability can lead to damage.

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Swan Helpline Number: 0345 610 4118

Avoid loading either basket in such a way that will cause either poor
washing performance or damage to items.

Unsuitable items

 Wooden items
 Crockery or glasses with delicate decoration.
 Synthetic materials
 Copper and tin items
 Items soiled with ash, wax, lubricating oil or ink.

Damage to glass and crockery can be caused by:

 Type of glass and glass production process
 Chemical composition of detergent.
 Water temperature on rinse cycle.

Tips:

 Only use glasses and porcelain guaranteed by the manufacturer as

dishwasher safe.

 Use delicate detergent suitable for crockery.

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Swan Helpline Number: 0345 610 4118

 Empty the dishwasher as soon as the wash cycle is over.

Detergent usage

Use a detergent specifically designed for use in domestic dishwashers. You
can find powder, gel and tablet detergents on the market that have been
designed for household dishwashers. Detergent should be put into the
compartment prior to starting the machine. Keep your detergents in a cool, dry
place out of reach of your children. Using too much detergent may cause
glass scratches and poor washing performance due to residue being left on
items after wash cycle as it was unable to fully dissolve. Should you need
more information concerning the detergent, please follow the manufacturer’s
guidelines.

Filling the detergent compartment

The detergent compartment is located on the inside of the door. Push the
latch to open the detergent container as shown in the image.

Detergent pod has level lines inside. It is possible to measure the right
detergent amount using these lines. Open the dishwasher detergent and pour
into the larger compartment.

If your dishes have been kept dirty for a very long time, if there is dried food
on them, or if you have a full load, pour detergent into the pre-wash
compartment (a) and start your machine. You may have to add more
detergent into your machine, depending on the degree of soil and the water
hardness level in your area.

Do not use Washing-up liquid.
Whilst Multi Functional tablets may be used with this appliance, for

optimum washing performance we recommend that you use separate
Detergent, Rinse Aid and Salt.

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Swan Helpline Number: 0345 610 4118

Rinse Aid
Rinse aid makes it easier for crockery to dry and helps prevent streaks or

marks on the crockery. The rinse aid compartment is located next to the
detergent compartment in the door. To add rinse aid, remove the rinse aid
compartment cap by turning it.

Fill the rinse aid compartment with rinse aid until the rinse aid level indicator
becomes dark; refit the cap and close it.

A dark indicator b means that there is rinse aid in the compartment, while a
light indicator a shows that you need to fill the compartment with rinse aid.

The rinse aid level adjuster can be set to a position between 1 and 6. Factory
setting for rinse aid is 3. You will need to increase the adjuster if water stains
form on your dishes after a wash, whereas you will need to decrease if a blue
stain is left when wiped by hand.

Only use products which have been specifically designed for

dishwashers.

If you do not add rinse aid the indicator light will remain on.

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Swan Helpline Number: 0345 610 4118

Operation

Control Panel

1. Power on/off button

2. Program Selection button

3. Delay Timer button

4. Warning indicators – Salt, Rinse aid, End of program.

First use
Load the appliance as per “Before use” instructions (keep the door ajar).

1. Turn the power on by pressing the On/off button.

2. Press the Program selection button repeatedly until the required
program no. appears on the Program display (see program table page

17).

3. Close the door. The program will start automatically.

4. Once the program has finished the end of program light will illuminate
and the appliance will give notification beeps.

5. It is now OK to open the door and remove the crockery and utensils.

Changing a program

1. Open the door

2. Select the desired program using the Program selection button.

3. Close the door and the new program will commence automatically.

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Swan Helpline Number: 0345 610 4118

Changing the program during use

1. Open the door (slightly at first to avoid water spillage).

2. Keep the program selection button pressed for 3 seconds and the end
of program indicator will flash.

3. Close the door and the machine will drain in about 30 seconds. Once
the appliance beeps 5 times, it is ready to be reprogrammed.

Program Table

Wash

Program

Max. Water

Temp.

Drying

Cycle

Duration

(Mins)

Electricity

Consumption

(KW/h per

cycle)

Water

Consumption

(l/cycle)

P1. Intensive

70°C

Yes

110

1.55

16.5

P2. Super 50’
Wash

65°C

No

50

1.35

12.7

P3. Eco

50°C

Yes

160

1.00

12.0

P4. Quick

40°C

No

30

0.90

12.4

P5 Pre wash

-

No

15

0.02

4.5

The values declared above are the values obtained under laboratory conditions according to relevant standards.
These values can change depending on the conditions of product’s use and environment.

Important Note for Test Laboratories

For detailed information on performance tests, please contact following address:
"[e-mail]” . In your email, please provide the model name and
serial number (20 digits) which you can find on the appliance door.

1. Intensive – Heavily soiled pots and pans. Do not put delicate items
in.

2. Super 50’ – uses more energy than an Eco program. Use when you
need quick results

3. Eco – Longest cycle, but most energy efficient for normal loads.

4. Quick – 30 minute wash for lightly soiled dishes.

5. Pre wash – Rinse to loosen residue awaiting a full load.

Optimum performance from all programs can be achieved by respecting the specified number of place settings.

Delay Timer button

You can delay the commencement of the program by either 3,6 or 9 hours.
Press the button until the required LED lights up on the panel.

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Swan Helpline Number: 0345 610 4118

Care and Maintenance

When the product is not in use, turn off the water supply and unplug the
appliance.

Cleaning

 Unplug the appliance.
 The external surfaces of the machine and the control panel can be

cleaned using a non-abrasive cloth which has been dampened with
water. Do not use solvents or abrasive products.

 Any marks on the inside of the appliance may be removed using a

cloth dampened with water and a little vinegar.

Preventing unpleasant odours

 Always keep the door of the appliance ajar in order to avoid moisture

from forming and being trapped inside the machine.

 Clean the seals around the door and detergent dispensers regularly

using a damp sponge. This will avoid food becoming trapped in the
seals, which is the main cause behind the formation of unpleasant
odours.

Cleaning the spray arms

Check whether or not the holes for the upper and lower spray arms are
clogged. If there is any clogging, remove the spray arms and rinse them under
a tap and gently clean with a non-metallic brush. You can remove the lower
spray arm by pulling it upwards, while the upper spray arm nut can be
removed by turning the nut to the left. Be sure that the nut is perfectly
tightened when refitting the upper spray arm.

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Swan Helpline Number: 0345 610 4118

Cleaning the Filters

The filters are located underneath the lower spray arm on the inside of the
appliance.

The filter assembly consists of three filters:-

a. Fine filter
b. Coarse filter
c. Metal/plastic filter

Check if any food waste has remained on the coarse and fine filters. If any
food wastes are left, remove the filters and clean them thoroughly under a tap.
To remove and the filter combination, turn it counter clockwise and take it out
by lifting upwards. Pull and remove the metal/plastic filter.

Refit the metal/plastic filter. Insert the coarse filter into the micro filter so that
the marks correspond to one another. Insert the micro filter into the
metal/plastic filter and turn to the direction of arrow, it is locked when the
arrow on micro filter is aligned.

Never use your dishwasher without any filter.
Incorrect fitting of the filter will reduce the washing effectiveness.
Clean filters are very important in terms of washing efficiency.

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Swan Helpline Number: 0345 610 4118

Troubleshooting

Failure Codes

If your appliance fails to operate, check the following table to see if any of the
Failure codes are indicated on the control panel:

P1 P2 P3 P4 P5 Error Description Solution

Water is continuously entering
the appliance.

· Close water tap

· Contact the Swan Helpline

Water is not draining from the
appliance.

· Check water discharge hose for blockages.

· Check the filters for blockages.

· Turn the appliance off and back on.

· If the error continues, contact the Swan
helpline.

Water temperature cannot be
reached for the intended
program.

· Contact the Swan Helpline

Water overflow switch has been
activated.

· Turn off the machine, turn off the water tap.

· Contact the Swan Helpline

Fault on module. · Contact the Swan Helpline

Over-heating error (temperature
in the machine is too high)

· Contact the Swan Helpline

Faulty heater sensor · Contact the Swan Helpline

Error code - LEDS

· Ensure the water supply is on and the water
tap is fully open

Inadequate water supply.

Other potential issues/solutions

By reading this instruction manual and following the instructions
many of the following issues can be avoided. Solutions to the
problems can also be found within this manual.

If the programme won’t start

 Check if the plug is connected.
 Check your house fuses.
 Check the water inlet tap is turned on.
 Check the door is fully closed.
 Check the appliance is turned on.
 Check there is power to the electricity supply.
 Check the water inlet filter and the machine filters are not clogged.

Water is left inside the appliance

 Water drain hose is clogged or twisted.
 The filters are clogged.
 Washing cycle has not completed.

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Swan Helpline Number: 0345 610 4118

Appliance stops during operation

 Power failure.
 Water inlet failure.
 Pause button has accidentally been pressed.

Appliance making banging noises during operation

 Dishes placed incorrectly.
 Spray arm hitting the dishes.

Food deposits/residue left on the crockery after the program has
finished

 Dishes incorrectly loaded into the machine and water could not reach

all required areas.

 Basket over-loaded.
 Dishes leaning against one another.
 Not enough detergent used.
 An unsuitable wash programme selected.
 Spray arm clogged.
 Filters clogged.
 Filters incorrectly fitted.
 Water drain pipe is clogged.

A whitish stain is left on the dishes after a program has finished

 Not enough detergent used.
 Rinse aid dosage setting at a very low level.
 There is either no salt or not enough salt in the machine.
 Water softener setting is too low.
 Salt compartment cap not closed properly.

Dishes not dry after program

 Prewash program does not have a dry function.
 Rinse aid dosage set too low
 Dishes unloaded before the end of the cycle.

Rust stains on the dishes

 Cutlery/items not suitable for dishwashing.
 Salt compartment cap not closed properly.
 Salt overflowing into the machine while filling it with salt.

Still not solved the problem?

If you are unable to resolve the problem please contact: The Swan Help Line
0345 610 4118. Monday - Friday 8am - 6pm.Saturday 9am - 5pm.

You will need to tell them the Model no.: SDWB2020

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Swan Helpline Number: 0345 610 4118

Warranty

This product is guaranteed for 1 year from the date of original purchase. If the
unit fails due to faulty materials or workmanship, it will be repaired, replaced
or refunded at our discretion.

The following conditions apply:
The product must have been purchased as new from Shop Direct Group.

Proof of purchase will be required before repairs can be made under
guarantee.

The product must be installed and used in accordance with the instructions
contained in this manual.

It must be used only for domestic purposes.
It does not cover wear and tear, damage, misuse or consumable parts.
Swan has no responsibility for incidental or consequential loss or damage.

Valid in the UK and Eire only.

WASTE ELECTRICAL RECYCLING

This symbol indicates that this product is classed as Electrical or
Electronic Equipment and should not be disposed of with other
household waste.

The Waste Electrical and Electronic Equipment (WEEE) Directive has
been introduced across the European Union:

• to recycle waste electrical products using the best available recovery and

recycling techniques in order to minimize the impact on the environment

• to treat any hazardous substances and

• to avoid increasing landfill.

WEEE product should be disposed of by handing it over at a designated
collection point.

For more information about where you can drop off your waste product
for recycling please contact your local authority.

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Swan Helpline Number: 0345 610 4118

Technical Specification

Model No.

SDWB2020

Power source

220-240 Volts AC.
50Hz

Total Power

2100W

Heating Power

2000W

Pump Power

100W

Drain Pump Power

30W

Water Supply pressure

0.03MPa (0.3 bar) – 1
MPa (10 bar)

Current

10 A

Capacity of Dishwasher

12 place settings

Energy efficiency rating

A+

Annual Energy consumption in kWh per (AEc)
(280 Cycle)*

285
Energy Consumption (Et) (kWh per cycle)

1.00

Off-mode power consumption (W) (P0)

0.05

Left-on mode power consumption (W)(P1)

1.00

Annual water consumption in litres per year
(AWc) (280 Cycle)**

3360
Drying Efficiency class***

A

Standard program name****

Eco

Program time for standard cycle (min)

160

Noise dB(A)

52

* Energy consumption 285 kwh per year, based on 280 standard cleaning cycles using cold water fill and the

consumption of low power modes. Actual energy consumption will depend on how the appliance is used.

** Water consumption 3360 liters per year based on 280 standard cleaning cycles. Actual water consumption will

depend on how appliance is used.
***Drying efficiency class A on a scale from G(least efficient) to A (most efficient).
**** The “Eco 50 °C” is the standard cleaning cycle to which the information in the label and the fiche relates. This

program is suitable to clean normally soiled tableware and it is the most efficient program in terms of combined

energy and water consumption.

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Swan Helpline Number: 0345 610 4118

This dishwasher conforms to the following European Community Directives:

-2006/95/EC (Low Voltage)

-2004/108/EC (Electromagnetic Compatibility)

-2009/125/EC (Comm. Reg. 1016/2010) (Ecodesign)

-97/17/EC (Labelling)

-2012/19/EU Waste Electrical and Electronic Equipment (WEEE)

Version 1.0 6/14

Postal contact
SD
L70 1AB
BoxMPRC8