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Should your Smith & Wesson firearm require service, it should
be returned to Smith & Wesson in its original case or in a
similarly secure container. It is not necessary to take the gun to
a dealer for shipment. However, before shipping your firearm,
call or e-mail our Customer Service Dept. for authorization and
shipping instructions.
Before shipping your handgun, ensure that the firearm is
unloaded, package it securely, and do NOT ship any ammunition.
The package must NOT bear any markings which indicate the
identity of the contents. Enclose a letter which includes your full
name and address (no P.O. Boxes, please), daytime telephone
number, e-mail address, the serial number of the firearm, and
details of the problem experienced or work desired. Record the
serial number before shipping, in case you wish to check on the
repair status of your firearm.
SHIPPING
When shipping a firearm, it is most important that you comply
with federal, state, and local laws and regulations. The following
guidelines are meant to help, but you must seek assistance from
the appropriate authorities if necessary.
• Check magazines and chambers to ensure that they
are unloaded. Do not ship ammunition.
• Do not attempt to ship a handgun via US Mail; only
federally licensed dealers may ship a firearm by US
Mail.
• If your firearm must be replaced, it may be necessary
to ship the replacement to a dealer rather than directly
to you. You will be requested to furnish a signed FFL
(Federal Firearms License) from your dealer in such an
instance.
• When returning a pistol, please include all magazines
ensuring they are unloaded; they are impor tant to the
proper function of the handgun.
Ship Centerfire pistols and ALL
revolv
ers to:
Customer Service, 2100 Roosevelt Avenue, Springfield, MA 01104
Ship ALL .22 caliber pistols to:
Customer Service, 19 Aviation Drive, Houlton, ME 04730
Please call the above telephone number or e-mail the above
address before shipping!!
Since we cannot assume responsibility for custom parts and
accessories, such as stocks, special sights, or holsters, please
remove these items before returning your firearm.
Warranty repair work will begin upon receipt and examination of
the firearm. In the case of repairs or work not covered by the
warranty, a quotation covering the cost of the work plus round
trip transportation charges will be sent to you. Repairs or
modification will begin upon receipt of payment.
SERVICE, SHIPPING, & PARTS CONT’D.
ACCESSORIES & PARTS
Replacement parts and accessories for your Smith & Wesson firearm
are available from your local Smith & Wesson Stocking Dealer, or
directly from the Smith & Wesson Parts Depar tment.