Surveon NVR7812 2U, NVR7816 3U, NVR7812E1-MS, NVR7816E1-MS, NVR7812A1-MS User Manual

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NVR7800 Series

User Manual

Release 1.0

Page 2

Revision History

Description Date

1.0 Initial release Sep. 2016

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No part of this publication may be reproduced, transmitted, transcribed, stored in a

retrieval system, or translated into any language or computer language, in any form

or by any means, electronic, mechanical, magnetic, optical, chemical, manual or

otherwise, without the prior written consent of Surveon Technology Inc.

Disclaimer

Surveon Technology makes no representations or warranties with respect to the

contents hereof and specifically disclaim any implied warranties of merchantability

or fitness for any particular purpose. Furthermore, Surveon Technology reserves the

right to revise this publication and to make changes from time to time in the content

hereof without obligation to notify any person of such revisions or changes. Product

specifications are also subject to change without notice.

Trademarks

Surveon and Surveon logo are trademarks of Surveon Technology Inc. Other names

prefixed with “SMR” are trademarks of Surveon Technology Inc.

 Microsoft Windows and Windows are registered trademarks of Microsoft Corporation.

 Linux is a trademark of Linux Torvals.

 Solaris and Java are trademarks of Sun Microsystems, Inc.

All other names, brands, products or services are trademarks or registered

trademarks of their respective owners.

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Table of Contents

Revision History ....................................................................................... 2

Disclaimer ............................................................................................... 3

Trademarks ............................................................................................. 3

Table of Contents ..................................................................................... 4

Safety Precautions .................................................................................... 8

Electric Shock Warning ............................................................................... 8

Reliable Grounding .................................................................................... 8

Overloading Protection .............................................................................. 8

ESD Precautions ....................................................................................... 8

Device Installation/Site Selection.................................................................. 9

Energy Hazards Precaution ....................................................................... 10

Chapter 1. Product Overview .................................................................... 11

1.1. Product Overview ............................................................................. 11

1.2. Specifications for the NVR7800 Series ................................................... 12

1.2.1. Hardware Specifications................................................................... 12

1.2.2. Software Specifications.................................................................... 13

1.3. Applicable Models ............................................................................. 14

1.4. Model Variations ............................................................................... 14

1.5. Major Components ............................................................................ 15

Chapter 2. Hardware Overview .................................................................. 18

2.1. Front Panel ..................................................................................... 18

2.2. Rear Panel ...................................................................................... 19

2.3. Front LED Panel ............................................................................... 20

2.4. Drive Tray Bezel ............................................................................... 21

2.5. Controller ....................................................................................... 22

2.5.1 Controller Type .............................................................................. 22

2.5.2. Controller Connections .................................................................... 23

2.5.3 Controller Interfaces ........................................................................ 24

2.6. Controller of JBOD Models .................................................................. 24

2.7. PSU & Cooling Module ........................................................................ 25

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2.8. System Monitoring Features ................................................................ 26

2.9. Expansion Enclosure Support ............................................................... 29

2.10. Hot-swapping ................................................................................. 30

Chapter 3. Hardware Installation ................................................................ 31

3.1. Installation Prerequisites .................................................................... 31

3.2. Installation Procedures Overview ......................................................... 32

3.3. Unpacking the System ........................................................................ 33

3.3.1. Box contents ................................................................................. 33

3.3.2. Preinstalled Components .................................................................. 33

3.3.3. Components to Be Installed............................................................... 33

3.4. Slide Installation ............................................................................... 34

3.4.1 Slide Rail Kit Contents ...................................................................... 34

3.4.2. Installation Procedure ..................................................................... 35

3.5. Hard Drives Installation ...................................................................... 37

3.5.1. Prerequisites ................................................................................ 38

3.5.2. SAS Interface ................................................................................ 38

3.5.3. Hard Drive Designation .................................................................... 40

3.5.4. Installing the Hard Drive into Drive Tray ............................................... 40

3.5.5. Installing the Hard Drive into Drive Tray ............................................... 42

3.6. PCIe Card Installation (Optional) ........................................................... 42

3.7. Once Mounted .................................................................................. 43

3.8. Safety Reminders .............................................................................. 44

Chapter 4. Connections & Expansions .......................................................... 45

4.1. Accessing EonOne Lite ....................................................................... 45

4.2. Considerations ................................................................................. 45

4.3. JBOD Connections ............................................................................. 47

4.3.1. JBOD SAS Expansion Configuration ...................................................... 47

4.3.2. Setting JBOD ID ............................................................................. 47

4.3.3. JBOD Expansion Connections ............................................................. 48

4.4. Power Connections ........................................................................... 49

4.4.1. Checklist ..................................................................................... 49

4.4.2. Connecting Power Cords................................................................... 50

4.4.3. Power-On Procedure ....................................................................... 50

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4.4.4. Power-On Status Check .................................................................... 51

4.4.5. Power-Off Procedure....................................................................... 53

Chapter 5. System Monitoring .................................................................... 54

5.1.Monitoring Features ........................................................................... 54

5.1.1. LED Panel Status ............................................................................ 55

5.1.2. Drive Tray LED .............................................................................. 57

5.2. Controller LED ................................................................................. 58

5.2.1. Controller LED for JBOD Models .......................................................... 59

5.2.2. Ethernet Port LEDs ......................................................................... 60

5.3. PSU/Cooling Module LEDs .................................................................... 61

5.4. Alarms and I2C Bus ............................................................................ 61

5.4.1. Audible Alarms .............................................................................. 62

5.4.2. l2C ............................................................................................. 62

Chapter 6. System Maintenance ................................................................. 63

6.1.Replacing the Power Supply Module / Cooling Module ................................ 64

6.1.1. Detecting a Failed PSU .................................................................... 64

6.1.2. Replacing Power Supply Unit ............................................................. 65

6.2. Replacing a Hard Drive ....................................................................... 67

Chapter 7. NVR7800 Software Installation .................................................... 69

7.1. Milestone Installation......................................................................... 69

7.1.1. Installing Milestone XProtect Server on the NVR7800 SERIES System ............. 69

7.1.2. Basic System Settings through Wizards ................................................. 70

7.1.3. Installing Milestone XProtect Smart Client on Remote PC(s) ....................... 71

7.1.4. Starting Milestone XProtect Smart Client .............................................. 71

7.2. EonOne Lite .................................................................................... 73

7.3. Extending Trial Licenses for Milestone XProtect ....................................... 76

7.3.1. Importing Licenses (Offline) .............................................................. 76

7.3.2. Activating License (Online) ............................................................... 77

7.3.3. Online Activation Error Messages ........................................................ 78

7.3.4. Activating License – Offline ............................................................... 78

Chapter 8. Troubleshooting ....................................................................... 81

8.1. OS Hard Drive Replacement ................................................................ 81

8.2. OS Drive Status Checkup Methods ......................................................... 81

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8.3. Power on the System, and Format RAID ................................................. 85

Appendix .............................................................................................. 90

A. Technical Specifications ....................................................................... 90

Connection Interface ............................................................................... 90

CPU & Operating System Hard Drive ............................................................ 90

RAID Configurations ................................................................................ 90

Fault Tolerance for RAID models ................................................................. 91

Power Supply ........................................................................................ 92

Dimensions ........................................................................................... 92

Environment ......................................................................................... 92

B. Certification ....................................................................................... 93

Summary.............................................................................................. 93

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Safety Precautions

Electric Shock Warning

This equipment may cause electric shocks if not handled properly.

 Access to this equipment should only be granted to trained operators

and maintenance personnel who have been instructed of, and fully

understand the possible hazardous conditions and the consequences of

accessing non-field-serviceable units such as the power supplies.

 The system must be unplugged before moving, or in the even that it

becomes damaged.

Reliable Grounding

Particular attention should be given to prepare reliable grounding for the

power supply connection. It is suggested to use a direct connection to the

branch circuit. Check for proper grounding before powering on the device.

Overloading Protection

The device should be installed according to specifications. Provide a suitable

power source with electrical overload protection. Do not overload the AC

supply branch circuit that provides power to the device.

ESD Precautions

Please observe all conventional anti-ESD methods while handling the device.

The use of a grounded wrist strap and an anti-static work pad are

recommended. Avoid dust and debris in your work area.

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Device Installation/Site Selection

The device should be installed according to specifications. This device

should be operated at a site that is:

 Clean, dry, and free of excessive airborne particles.

 Well-ventilated and away from heat sources such as direct sunlight and

radiators.

 Clear of vibration or physical shock.

 Away from strong electromagnetic fields produced by other devices.

 Available with properly grounded wall outlet for power. In regions

where power sources are unstable, apply surge suppression.

 Available with sufficient space behind the device for cabling.

Never install or use, unless waterproof or dust-resistant is listed as a

feature, the device in the following locations:

 Areas where chemicals are used.

 Areas where dust, debris, or pollen is in excess.

 Areas where corrosive gas, sea water or high humidity is present.

 Areas where steam vapor or flammable environments is generated.

 Areas where radiation, X-rays, strong electric waves, or magnetism is

generated.

 Areas outside of the allowable ambient operating temperature range.

 Areas subject to impact or rigorous vibration.

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Energy Hazards Precaution

The device should be installed according to specifications. This device should

be operated at a site that is:

This equipment is intended to be used in Restrict Access Location, like

computer room. The access can only be gained by SERVICE PERSONS or by

USERS who have been instructed about the metal chassis of the equipment is

have energy hazards that service persons have to pay special attention or

take special protection before touching it. Further, the access is through the

use of key or security identity system. Only authorized by well trained

professional person can access the restrict access location.

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Chapter 1. Product Overview

1.1. Product Overview

This manual introduces NVR7800 systems that support 3Gbps, 6Gbps SAS,

Near Line SAS and SATA hard drives. The systems utilize 3.5” hard drives.

Drive capacity can be expanded by attaching expansion hard drive enclosures

(JBODs). The NVR7800 systems combine RAID storage and server

characteristics into one, offering the best of both worlds! It allows for

operating system installation that best suit ones needs and offer massive and

safe data storage capabilities!

The NVR7800 Series with pre-loaded Milestone XProtect VMS is an enterprise-

grade security solution, which supports up to 150 CH 3MP cameras with

continuous recording and 316 HDDs with high density 4U 60-bay expansion

enclosure (maximum capacity of up to 2.5 PB with 8TB HDD). Its hybrid and

cableless design ensures excellent system reliability and easy maintenance

for medium to large applications.

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Default:

Windows 7 Professional SP1, 64

bit

Support

two 2.5

” SATA HDD

NVR7812

Default

3.5" 7,200 RPM NL

SAS HDD

Gigabit Ether

net x 4

Service port x 1

1.2. Specifications for the NVR7800 Series

1.2.1. Hardware Specifications

Product Series

Product Name

Controller

System Processor

System Memory

Operating System 2.5” HDD with Windows 7 System

Compatible OS

System Drive

Storage

Max. Disk Supported

DIMM Slot

NVR7800

NVR7812(2U/12-bay) NVR7816(3U/16-bay)

Single controller

 Intel® Core i3-4330 dual-core 3.5G Upgradable:

 Intel® Xeon E3-1225 quad-core 3.2G  Intel® Xeon E3-1275 quad-core 3.2G

DDR3 8GB (up to 32GB)

Windows Server 2012, 64-bit Windows 7 Ultimate, 64-bit

 Install two SATA HDDs with RAID1

12 or 16 x 3.5" SATAII/SATAIII hard disk drives

 312 disks (1 x NVR7812 + 5 x 4U 60-bay JBOD)  180 disks (1 x NVR7812 + 14 x 2U 12-bay JBOD)

NVR7816

 316 disk (1 x NVR7816 + 5 x 4U 60-bay JBOD)  240 disk (1 x NVR7816 + 14 x 3U 16-bay JBOD)

DDR3 slot x 4

Memory Capacity

Disk Support

Drive Interface

JBOD Expansion

PCIe Gen3 Slot

I/O Interface

Service Port

 8GB(2 x 4GB) with non-ECC Upgradable

 8GB(2 x 4GB) with ECC  16GB(2 x 8GB) with ECC or non ECC  32GB(4 x 8GB) with ECC or non ECC

3.5" 7,200 RPM SATA HDD

6Gb/s SAS

6Gb/s SAS wide port x 1

PCI-E 3.0 x 8 / slot x 1

USB2.0 x 2 (rear panel) USB3.0 x 2 (rear panel) VGA x 1 HDMI x 2 Mic. In port x 1 Speaker out port x 1

(mini USB connector - RS 232 interface)

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Temperature:

5°

C to

40° C

NVR7

12: 2U 19

inch rackmount with chassis ears:

NVR7

12: 13.60kg/ 29.98lbs (without HDDs)

Certificate

FCC Class

A, CE Class A, UL, CB

Server

storage hybrid design for best cost

performance ratio

Pre-loaded Milestone XProtect VMS for large scale and dist

ributed

Xprotect® Corporate

XProtect® Enterprise

scale

Easy device management

RAID

Electrical Dual Redundant PSU (460W)

Operating Environment

LED Indicator Yes

Dimensions (mm)

Weight

Warranty 3 years

RAID 0, 1, 5, 6, 10, 50, 60

Humidity: 5% to 80% (non-condensing)

(H)88.00mm x (W)447.40mm x (L)524.41mm NVR7816: 3U 19-inch rackmount with chassis ears: (H)130.00mm x (W)447.40mm x (L)524.20mm

NVR7816: 21.54kg/ 47.49lbs (without HDDs)

1.2.2. Software Specifications



Enterprise Storage

Server

 Cableless design with hot swappable redundant component

for easy maintenance

 Built-in RAID function for data protection  Built-in SAS expansion for JBODs with up to 316 HDDs  Intuitive set-up page for hassle-free installation

Milestone VMS

EonOne Lite

surveillance operations.



Advanced surveillance solution in large-scale and highsecurity projects, such as city surveillance and airport



Medium to large surveillance solution for medium-large areas, such as train stations and power plants

  Easy to use and web-based GUI

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1.3. Applicable Models

The naming rules for systems are explained in the example below

Model Part Number Description

NVR7812E1-MS

NVR7812

NVR7816

NVR7812A1-MS

NVR7812A2-MS

NVR7816E1-MS

NVR7816A1-MS

NVR7816A2-MS

1.4. Model Variations

The NVR7800 systems are available in a variety of form factors.

2U12 bay, i3-4330 CPU, 8G RAM,Win7 Ultimate, Milestone VMS 2U12 bay, E3-1225 CPU, 8G RAM,Win7 Ultimate, Milestone VMS 2U12 bay, E3-1275 CPU, 8G RAM,Win7 Ultimate, Milestone VMS 3U16 bay, i3-4330 CPU, 8G RAM,Win7 Ultimate, Milestone VMS

3U16 bay, E3-1225 CPU, 8G RAM,Win7 Ultimate, Milestone VMS 3U16 bay, E3-1275 CPU, 8G RAM,Win7 Ultimate, Milestone VMS

2U enclosure

3U enclosure

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1.5. Major Components

NOTE

Upon receiving your system, check the package contents against the included

Unpacking Table of Quick Installation Guide. If module(s) are missing, please

contact your system vendor immediately.

Controller and Interface

The controller interface of the system represents the server component of

the system with Ethernet, VGA / HDMI output, USB 2.0 / 3.0, mini USB COM

port, etc. for various connection and expansion capabilities.

JBOD Controller and Interface

The enclosure is managed by expander controllers that distribute data flow

to individual disk drives and report operating status through a proprietary

enclosure service via in-band protocols. The enclosure, along with other

JBODs, connects to a RAID system and serves as a building block of a scalable

configuration.

In terms of supported protocols, the firmware supports communications with

enclosure devices, SAS/SATA disk drives and as RAID system featuring 12Gbps

SAS expansion ports.

In terms of physical connection, the SAS interface provides ease of cabling

through Mini-SAS connectors. With a backplane adapting SAS or SATA drives,

the system supports enterprise-class SAS, Near-line SAS, cost-effective SATA-

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II or SATA-III hard drives, and is ideal for adding large capacity to a storage

pool.

Power Supply Unit with Built-in Cooling Module

Cooling module is built into the power supply unit (PSU) to protect the

system from overheating. The two hot-swappable PSUs provide constant

power to the system. The modular nature of the system and the easy

accessibility to all major components ensure ease of maintenance.

The Rear Panel

Main components are the rear side of the system consists of two power

supplies at the two ends with a controller in the middle.

Connection between RAID and JBOD

The following rule applies when connecting RAID and JBOD(s):

 2U systems connect to 2U JBODs.

 3U systems connect to 3U JBODs

Chassis

The RAID chassis is a rugged storage chassis divided into front and rear

sections. The chassis is designed to be installed into a rack or cabinet.

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Internal Backplane

An integrated backplane separates the front and rear sections of the chassis.

This circuit board provides logic level signals and low voltage power paths.

Thermal sensors and I2C devices are embedded to detect system

temperatures and PSU/cooling module operating status. This board contains

no user-serviceable components.

WARNING

Accessing the backplane board may lead to fatal damage of the system. Also,

physical contact with the backplane board may cause electrical hazards.

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Chapter 2. Hardware Overview

2.1. Front Panel

① Drive trays:

Each drive tray is hot-swappable and holds a 3.5-inch hard drive.

② LED Panel:

The panel has Service / Power / Cooling Fan / Thermal / System

LEDs.

③ Handles:

There are handles on both sides of the enclosure for users to

pull / push the enclosure out and into the cabinet when the

enclosure is installed on a slide rail rackmount system.

④ Power Switch:

The power switch turns on the system.

Ѐ Mute Button:

The mute button is to mute an alarm when sound or to indicate

to the administrator the system requires service.

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2.2. Rear Panel

# Description # Description

1 Controller 2

① Controller:

The controller module represents the server component of the

system that contains a main circuit board with various output

and connections at the rear.

Power supply + cooling

module

WARNING

Do NOT remove the non-redundant components!

Do NOT remove redundant components without a replacement on hand!

② Power supply unit & cooling module:

The hot-swappable PSUs provide power to the system. There is

a cooling module within each PSU.

2U System

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2.3. Front LED Panel

3U System

The LED panel can be located on the chassis ear. The LED panel contains

Service LED ①, a power supply status LED ②, cooling module status LED ③,

temperature sensor status LED ④, system fault LED ⑤, power button ⑥,

mute service button ⑦.

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123

WARNING

If critical faults are indicated on the LED panel, verify the cause of the problem as

soon as possible and contact your system vendor and arrange for a replacement

module.

2.4. Drive Tray Bezel

The drive tray is designed to accommodate separately purchased SAS or SATA

interface hard disk drives. There is a release button ① that can be used

when retrieving disk drives from the chassis. To the right of the bezel plate,

there is a drive busy LED ② and a power status LED ③.

WARNING

Be careful not to warp, twist, or contort the drive tray in any way (e.g., by

dropping it or resting heavy objects on it). If the drive bay structure is deformed

or altered, the drive trays may not fit into the drive bay.

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2.5. Controller

2.5.1 Controller Type

There are two types of controller panels. The main difference is the LEDs.

Type II controller will be used for illustration purposes.

Type I

Type II

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HDMI port

PCIe

expansion slot

USB 2.0 port

Controller status LED

USB 3.0 port

Host Busy LED

3.5mm microphone jack

Cache Dirty LED

3.5mm headphone jack

Reserved L

EDs

1 Gb/s Ethernet

(Optional

)

6Gb/s SAS expansion port

1 Gb/s Ethernet (Wake On LAN)

miniUSB COM port

1 Gb/s Ethernet

D-Sub VGA port (Res: 1920 x1080@60Hz)

2.5.2. Controller Connections

⑬ ⑭ ⑮ ⑯ ⑰

① ② ③ ④ ⑥ ⑦ ⑧ ⑨ ⑩ ⑪ ⑫ ⑤

Reset to default button and LED

①

② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨

NOTE

The management port supports only 100Mbs and 1000Mbs (1Gbs) speeds.

PCI-E card is an optional add-on component!

⑩

(Video only, Res: 1920 x1080@60Hz)

⑪ ⑫ ⑬ ⑭ ⑮ ⑯ ⑰

The only time you should remove the controller is to install/ replace the failed

controller. The RAID controller is built of sensitive components and unnecessary

tampering may damage the controller.

WARNING

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Etherne

123

445

2.5.3 Controller Interfaces

PCIe Card Slo t (op tional)

JBOD SAS expansion

Ethe r net por ts (o ptional )

D-Sub VGA port

HDMI 1 HDMI 2

por ts

USB2.0 por ts

USB3.0 ports

2.6. Controller of JBOD Models

The expansion JBOD controllers features SAS expansion ports ①, SAS

expansion port status LEDs ②, controller status LEDs ③, extraction levers

and retention screws ④ and convection holes* ⑤.

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The expansion controller contains a circuit board within a metal canister,

interfaced through hot-swap docking connectors at the back-end. Two SAS

wide ports on the interface faceplate connect to a managing RAID system or

other JBODs.

WARNING

The only time you should remove the controller is to install/ replace the failed

controller. The RAID controller is built of sensitive components and unnecessary

tampering may damage the controller.

2.7. PSU & Cooling Module

The two redundant, hot-swappable PSU has a power socket ①, power switch

②, PSU status LED ③, cooling module ④, retention screw ⑤ and an

extraction handle ⑥.

2 1

The cooling modules can operate at three rotation speed settings. Under

normal operating conditions, the cooling fans run at the low speed. Under the

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following conditions, cooling fans raise their rotation speed to increase the

airflow:

 Component failure: if a cooling module, PSU, or a temperature

sensor fails.

 Elevated temperature: if the temperature breaches the upper

threshold set for any of the interior temperature sensors.

 During the system initialization stage, the cooling fans operate

at high speed and return to low speed once the initialization

process has completed and no erroneous condition detected.

NOTE

There are two upper temperature thresholds: one for event notification and the

other for triggering higher fan rotation speed. The preset-value for event

notification can be changed using the firmware-embedded configuration utility,

while the fan speed trigger cannot be changed. Refer to the Firmware Operation

Manual for details.

2.8. System Monitoring Features

There are a number of monitoring approaches that provide the operating

status of individual components.

l2C Bus

The detection circuitry and temperature sensors are interfaced through a

non-user-serviceable I2C bus. When JBODs are attached to RAID controllers,

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JBOD component status is reported through in-band protocols over expansion

links that is managed by a proprietary enclosure service.

Firmware(FW), EonOne Lite and SANWatch

Firmware: The firmware (FW) is preloaded and is used to configure the

system. The FW can be accessed through a terminal emulation program

running on a management computer connected to the system’s serial port.

EonOne Lite: EonOne Lite is a browser-based graphical user interface (GUI)

software that can be installed onto NVR7800 system. The manager

communicates with the array via the connection of the existing host links

(SAS JBODs).

SANWatch: SANWatch is a browser-based graphical user interface (GUI)

software that can be installed on a local/remote computer and accessed via

the network. The manager communicates with the array via the connection

of the existing host links or the Ethernet link to the array’s Ethernet port.

Audible Alarms

The system comes with audible alarms that are triggered when certain active

components fail or when certain controller or system thresholds are

exceeded. Whenever you hear an audible alarm, it is imperative that you

determine the cause and rectify the problem immediately.

Event notification messages indicate the completion or status of array

configuration tasks and are always accompanied by two or three successive

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and prolonged beeps. The alarm can be turned off using the mute button on

the front panel.

WARNING

Failing to respond when an audible alarm is heard can lead to permanent

damage(s) to the system. When an audible alarm is heard, rectify the problem as

soon as possible.

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2.9. Expansion Enclosure Support

Monitoring:

A managing RAID system is aware of the status of JBOD components including

those of:

 Expander controller (presence, voltage and thermal readings)

 PSU

 Cooling module

 Enclosure thermal sensor

 Service (the Service signal to specify a specific enclosure)

 Disk drives

JBOD Identifier:

The managing system will sound the alarm and deliver warning messages if

there is a conflict between JBOD IDs.

If more than one JBOD is connected to the managing RAID system, each JBOD

needs a unique enclosure ID set using the rotary switch on the LED panel. For

example, the firmware automatically disconnects the second JBOD if it is

connected online and comes with an ID identical to that of the first JBOD.

NOTE

The IDs for JBODs are #1 to #15. For details, please refer to JBOD connections.

Cooling Module Speed Adjustment:

If any of the detected temperature readings breaches the temperature

threshold, the firmware running on the managing RAID system automatically

raises the rotation speed of all cooling fans.

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JBOD Enclosure Status Monitoring:

When connected with expansion JBODs, acquires the component status within

other enclosures via a proprietary enclosure monitoring service using the in-

band connectivity. No additional management connection is required.

2.10. Hot-swapping

The system comes with a number of hot-swappable components that can be

exchanged while the system is still online without affecting the operational

integrity. These components should only be removed from the system when

they are being replaced.

The following components can be user-maintained and hot-swappable:

 PSU (including cooling modules)

 Hard drive

NOTE

Normalized airflow ensures sufficient cooling of the system and is only attained

when all components are properly installed. Therefore, a failed component should

only be removed when a replacement is available. For instructions on how to

replace these hot-swappable components, please refer to System Maintenance.

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Chapter 3. Hardware Installation

This chapter describes how to install modular components, such as hard drives

into the enclosure.

NOTE

Installation into a rack or cabinet should occur BEFORE hard drives are installed

into the system.

3.1. Installation Prerequisites

Static-free installation environment: The system must be installed in a

static-free environment to minimize the possibility of electrostatic

discharge (ESD) damage.

Component check: Before installing the system, check to see that you

have received all the required components using the Unpacking Table of

Quick Installation Guide included in the package. If there are item(s)

missing or appear damaged, contact your vendor for a replacement.

Hard drives: SAS/SATA hard drives must be purchased separately and be

available prior to installing the system.

Cabling: All the cables that connect the system to the hosts must be

purchased separately. Please refer to “System Connection” for sample

topologies and configuration options. Contact your vendor for the list of

compatible cables.

Rack installation: The rack slide rails are optional accessories and should

you need to install it, please refer to the “Slide Installation” section.

Make sure you are aware of the related positions of each plug-in module and

interface connector.

Page 32

Cables must be handled with care and must not be bent. To prevent emission

interference within a rack system and accidental cable disconnection, the

routing paths must be carefully planned.

3.2. Installation Procedures Overview

Following all the instructions provided below can minimize system

installation time. Detailed, illustrated instructions for each component are

given in the following sections.

1. Unpack: Unpack the system and confirm all components have been

received against the Unpacking Table of Quick Installation Guide.

2. Rack/Cabinet installation: If the system is going to be installed in a

rack or cabinet, it should be installed prior to installing the hard drives.

Installing the system into a rack or cabinet requires at least two people

due to its weight. If you need to install the slide rails that came with

the system, please go to “Slide Rail Installation”.

3. Install hard drives: Separately purchased SAS/SATA hard drives must be

individually installed into the drive trays.

4. Install drive trays: After the hard drives have been installed into the

drive trays, you can install the drive trays into the enclosure (install

trays AFTER the enclosure has been mounted onto the rack).

5. Cable connection: Use the supplied power cords to connect the system

to main power. It is recommended to connect power cords to separate

and independent power sources (different circuit breakers for

redundancy).

6. Power up: Once the components have been properly installed and all

cables are properly connected, you can power up the system and

configure the RAID array.

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3.3. Unpacking the System

Compare the Unpacking Table of Quick Installation Guide included in the

shipping package against the actual package contents to confirm that all

required materials have arrived.

3.3.1. Box contents

For detail content(s), please refer to the quick installation guide that came

with the system.

The accessory items include a serial port cable, screws, Quick Installation

Guide, a CD containing the EonOne Lite management software and its

manual and Firmware Operation Manual, and a product utility CD containing

the Installation and Hardware Reference Manual (this document).

3.3.2. Preinstalled Components

Shown below are the components pre-installed in the system:

 Controllers with preinstalled OS hard drives

 LED front panels

 PSUs including cooling modules

 PCIe expansion card (optional)

3.3.3. Components to Be Installed

You must install the following components:

 The enclosure itself (please refer to the “Slide Installation”)

 Hard drives

 Cabling

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346

3.4. Slide Installation

3.4.1 Slide Rail Kit Contents

The following table shows all accessories that came with the slide rail kit.

Item Description Quantity

01 Mounting bracket assembly, left-side 1

02 Mounting bracket assembly, right-side 1

03 Inner glides 2

04 Flathead screws #6-32 L4 6

05 Truss head screws M5 x9.0mm 8

06 M5 cage nuts 4

07 M5 x 25mm 4

08 M6 x 25mm 4

09 #10-32 x 25.4mm 4

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3/4U, M5 cage nut position

Front rack posts

2U, M5 cage nut position

Rear rack posts

M5 x 9.0mm

3.4.2. Installation Procedure

1. Determine the exact position for enclosure installation (front and rear

rack posts).

2. Refer to the illustration below to insert cage nuts into the front rack

post and truss head screws to secure the slide rail.

Unit boundary

3. Adjust the length by loosening the four screws on the slide rail. Secure

the slide rails to front and rear posts using truss head screws. Tighten

the four screws on the slide to fix the length.

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M5 x 9.0mm

4. Attach the inner glides to BOTH sides of the enclosure using flathead

screws #6-3.

Inne r gl id e ra il

#6-32

5. With the assistance of another person, lift and insert the enclosure onto

the slide rail.

6. Make sure the inner glides on both sides of the enclosure meets the

inner glide rail. Secure the enclosure with M5 or M6 screws from the

front.

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3.5. Hard Drives Installation

Installation of hard drives should only occur after the enclosure has been

rack-mounted!

Hard disk drives are purchased separately. When selecting hard disk drives

(HDD), HDD manufacturers always urge users to choose

enterprise/surveillance grade drives for 24/7 surveillance operations to

ensure system stability. The surveillance hard drives on our Approved Vendor

List (AVL) are engineered to work continuously, withstand high-temperature

fluctuations and equipment vibrations found in any typical surveillance

application. To reduce errors occurred on your RAID data and the chance of

the recording performance being affected, it is highly recommended to use

HDDs listed on our Approved Vendor List (AVL) to ensure reliability. Find the

AVL on our web page: http://www.surveon.com/support/hardware.asp

NOTE

At least four (4) hard drives must be installed for RAID 5 or five (5) hard drives must

be installed for RAID 6 to create an initial volume!

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3.5.1. Prerequisites

Hard drives are separately purchased and when purchasing hard drives, the

following factors should be considered:

Capacity (MB/GB): Use drives with the same capacity. RAID arrays use a

“least-common-denominator” approach, meaning the maximum capacity

used in each drive for composing a RAID array is the maximum capacity of the

smallest drive.

Drive Interface Type: The enclosure accommodates SATA-II or SATA-III hard

drives.

WARNING

Even hard drives by the same manufacturer, of the same model, and claiming the

same rated capacity may actually carry different block numbers meaning that

their capacity may not be exactly the same.

When configuring hard drives into a RAID array, you may use a slightly smaller

capacity as the “Maximum Disk Capacity” in each individual hard drive. The

configuration option can be found in the interface-specific firmware manual that

came with your enclosure.

Profile: The drive trays and bays of the system are designed for 3.5” hard

drives.

Drive type: The system uses SAS (3Gbps or 6Gbps), SATA and Near-line 3.5”

hard drives. Please ensure that you purchase the correct hard drives.

3.5.2. SAS Interface

The SAS interface features a dual-ported connectivity with pins on both sides

of its connector that include SAS primary links ①, power link ② and

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underneath it, the SAS secondary links ③. The SATA drives have only one

port that includes the SATA physical links ④ and the power link ⑤. In a

redundant-controller system, the MUX-enabled drive trays must be separately

purchased and applied. The single-controller JBODs do not require MUX kit.

Dual-ported SAS and Single-port SATA Connectors

WARNING

The hard drives and drive trays should only be installed into the system after rack

mounting. If the hard drives are installed first, the system will be too heavy to

handle and the possible impact during installation may damage your hard drives.

Handle hard drives with extreme care and observe all ESD prevention methods

when installing drives.

Only use screws supplied with the system package. Longer screws may damage the

drive.

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3.5.3. Hard Drive Designation

Illustrations shown below are system hard drive slot number designations.

Please familiarize yourself with the designations to avoid withdrawing the

hard drive(s) out of the enclosure.

The general alignment is from left to right and/ or top to bottom in numeric

order as shown below.

1 5

1 5 9

NOTE

At least 4 hard drives must be installed for RAID 5 or 5 hard drives must be installed

for RAID 6 to create an initial volume!

6 10 14

2 6

2U systems

3U systems

11 15

3 7

8 12 16

3.5.4. Installing the Hard Drive into Drive Tray

Open the bezel by pressing the release button and gently pull out the tray.

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Place the hard drive into the drive tray, making sure that the interface

connector is facing the open side of the drive tray and its label side facing up.

Secure the drive by fastening 4 of the supplied screws.

Feont 3.5” screw holes location 2.5” screw holes location

Adjust the drive location until the mounting holes in the drive tray are aligned

with those on the hard drive. Secure the drive with four of the supplied flat-

head screws.

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3.5.5. Installing the Hard Drive into Drive Tray

Once the hard drives have been installed in the drive trays, the drive trays

are ready to be installed into the system.

With the tray bezel open, insert the installed hard drive and tray into the

enclosure. Once inserted, close the tray bezel.

WARNING

Each drive bay must be populated with a tray even if it does not contain a hard

drive. With a bay empty, ventilation will be disrupted and the system will

overheat.

3.6. PCIe Card Installation (Optional)

To install the PCI-E card, you need to remove the controller.

NOTE

Please confirm with support personnel on PCIe card qualification before purchase /

installation!

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1. Loosen the screws and remove the covers shown in the illustration below.

2. Install the PCI-E card into PCI-E slot, secure it with the cover and screws.

3. Insert the controller back into the enclosure, secure the screws underneath

both levers.

3.7. Once Mounted

Once the enclosure has been mounted, you may refer to the Users’ Manual that

came with your system for further instructions on completing the hardware

installation process. The User Manual will go on to explain details on installation /

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maintenance of hard drives, controllers, optional modules, cooling modules, power

supplies, cable connections, topology configurations, etc.

3.8. Safety Reminders

If you must relocate the enclosure after installation

 Cease all input / output transactions, shutdown the system, disconnect all the

cables (please refer to the User Manual for details)

 Empty all drive bays (hard drives + hard drive trays) and transport them

separately in safe packaging

 Modules came installed within the enclosure need not be removed

When the system is in operation

 Module and drive bays must not be empty! They must have a dummy cover /

plate in place to stabilized internal airflow!

 Should a module fail, leave it in its place until you have the replacement item

on-hand to take its place

 Allow at least 18~20cm of clearance space at the rear of the enclosure for

ventilation

 Avoid touching the PCB and gold-finger connections.

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Chapter 4. Connections & Expansions

The operating systems and EonOne Lite has been pre-installed into NVR7800

system. Therefore, users don’t need to install the OS and EonOne Lite by

themselves. In this chapter, it indicates what considerations would be after

the hard drives numbers are selected, the JBOD SAS Expansion configuration

and the powers up notices for your reference.

4.1. Accessing EonOne Lite

1. Click the EonOne Lite shortcut on your Desktop to launch the web-based

EonOne Lite interface, or go to either of the following addresses using a

web browser:

 HTTP access: http://127.0.0.1:8816/

 HTTPS access: https://127.0.0.1:8817/

2. The default username and password are "admin".

3. Please refer to the EonOne Lite manual on the provided for more details.

4.2. Considerations

When selecting the number of hard drives to be included in a logical drive,

the host channel bandwidth and the mechanical performance of individual

disk drives should be considered.

It is a good practice to calculate performance against the host port

bandwidth when designing an application topology. As an example, if eight

members are included in a logical drive and this logical drive is associated

with a host ID (LUN mapping), the combined performance of this logical drive

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should approximate the channel bandwidth. If, for example, two 6-drive

logical arrays are associated with two IDs residing on a single host channel,

there may be a trade-off with performance.

It is recommended that you obtain more disk drives by attaching a JBOD so

that you can create host-port corresponding 6-member logical drives (RAID-5)

or 8-member logical drives (RAID-6). These logical drives leverage the

bandwidth of each host port.

There are other considerations:

 For example, a spare drive carries no data stripes and will not

contribute to disk-level performance. Refer to the documentation

for your hard drives for performance data.

 The disk drives in the same logical array should have the same

capacity, but it is preferred that all the drives within a chassis have

the same capacity.

 Disk drives in the same logical drive should have the same capacity,

but it is preferred that all the disk drives within a chassis have the

same capacity. Tiered storage configuration is supported, e.g.,

150GB SAS drives in your RAID enclosure and 750GB SATA drives in

JBODs. However, you should not include both SAS and SATA drives in

a logical drive.

 A spare drive should have a minimum capacity that is equivalent to

the largest drive that it is expected to replace. If the capacity of the

spare is less than the capacity of the drive it is expected to replace,

the controller will not proceed with the failed drive rebuild.

 When cabling, follow all the specifications. Pay attention to signal

quality and avoid electronic noise from adjacent interfaces, e.g., do

not lay power cords on optical cables.

 When rack-mounted, leave enough slack in the cables so that they

do not bend to a diameter of less than 76mm (3 inches).

 Route the cables away from places where it can be damaged by

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other devices, e.g., foot traffic or fan exhaust.

 Do not over-tighten or bend the cables.

4.3. JBOD Connections

WARNING

All SAS cables are sensitive and must be handled with care. To prevent

interference within a rack system, the cable routing path must be carefully

planned and the cables must not be bent.

Please contact your vendor for a list of compatible components!

4.3.1. JBOD SAS Expansion Configuration

The SAS expansion port connects to expansion JBOD enclosures.

A longer cable may be required if connections to JBODs are made from two

opposite directions. Routing through two different connections can avoid loss

of data links if one enclosure fails in between.

4.3.2. Setting JBOD ID

There is a rotary ID switch on every expansion

enclosure that is manually configured using a

flat blade screwdriver.

Configuring enclosure IDs:

 The configurable IDs for JBODs are

from 1 to 15. Usually the

numbering starts from the one

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1st JBOD

2nd JBOD

Last JBOD

closest to the managing RAID enclosure.

 Make sure a unique ID is configured on each JBOD so that the SAS

WWN addresses of disk drives can be properly assigned. NVR system

firmware automatically manages these addresses.

4.3.3. JBOD Expansion Connections

• NVR7800er SAS exp. – 1st JBOD SAS-IN

• 1st JBOD SAS-OUT – 2nd JBOD SAS-IN

…. and so forth!

. . . . . . .

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NOTE

For each storage device, users can create multiple RAIDs. Please note that do not

create a RAID from cross-platform storage.

When operating, turn on JBOD chained firstly, and then turn on the machine to

prevent error. Please follow this booting up sequence after connecting SAS cables

between NVR and JBODs. JBOD Last>...> JBOD2 > JBOD1> NVR.

When create a RAID, please follow this booting up sequence: JBOD Last>...> JBOD2 >

JBOD1 > NVR.

4.4. Power Connections

Once all hard drives have been properly installed and the I/O ports or

management interfaces have been connected, the system can be powered on.

4.4.1. Checklist

BEFORE powering on the system, please check the following:

 Hard drives: Hard drives are correctly installed in the drive trays.

 Drive trays: All the drive trays, whether or not they contain a hard

drive, have been installed into the system.

 Cable connections: The system has been correctly connected to host

computer(s), management computers, or external networking devices.

 Ambient temperature: Make sure the surrounding environment

temperature is not higher 35 degrees Celsius.

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NOTE

Make sure you use the power cables provided that are at least 1.2 meters in length.

DO NOT use extension cables as the power cables are designed to connect ONLY and

DIRECTLY to relocate power taps (RPTs) on server cabinets.

4.4.2. Connecting Power Cords

Use the included cables and connect them to the power sockets (in blue) for

both PSUs.

4.4.3. Power-On Procedure

Before you power on the system, please power on the expansion JBOD

storage systems first if your network configuration has multiple arrays.

To power on the system please follow the procedures below.

Turn on the power switches to the “on” position for every PSUs’ power

switches (shown above in green), for both PSUs from left to right.

NOTE

Make sure all power supply modules’ switches are turned on!

1. Power on the networking devices, e.g. switches.

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2. Press the power button at the front panel.

4.4.4. Power-On Status Check

Verify the status LEDs (Front Panel)

Observe the front of the enclosure. If the LED indicators show different status

than described below, or if you hear an audible alarm, please contact

customer support.

Front panel LEDs:

Ser vice LE D: Off

Powe r LED: Green

Cool ing fan LED: Gre en

Th erm al LED: Gre en

Gre enSyste m LED:

Drive tray:

• Power Status LED: On (green)

Verify the status LEDs (Rear Panel)

As a general rule, once the system has been powered on, there should NOT

be LED(s) that light up red / amber nor should you hear an audible alarm

from the system. You should begin verifying system statuses via the following

monitoring interfaces:

 LEDs on rear chassis, including controller module, PSUs, and

cooling modules (refer to “System Monitoring”).

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Item

Description

Status

Ctrl Status LED

Green

Host Busy

Green

Cache Dirty LED

Amber

Controller LEDs:

1 2 3

PSU & Cooling Module LEDs:

PSU LED: On (green)

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4.4.5. Power-Off Procedure

If you wish to power down the system, please follow these steps:

NOTE

If you wish to power down the system, please ensure that no time-consuming

processes, like “Regenerate Logical Drive Parity” or a “Media Scan,” are taking

place.

1. Stop I/O access to the system

Close your applications to stop all I/O access to the system.

2. Flush the cache

Locate the Cache Dirty LED on the controller module to check if

there is still cached data in the DRAM (if the LED is lid up in amber).

3. Use the Shutdown function to flush all cached data (please refer to

the EonOne Lite manual)

4. Once the cache has been flushed, you may proceed to power down

the system.

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Chapter 5. System Monitoring

The NVR7800 series is equipped with a variety of self-monitoring features

that help keep system managers aware of system operation statuses.

5.1.Monitoring Features

You may monitor the system through the following features:

 EonOne Lite: EonOne Lite is a browser-based Graphical User Interface

(GUI) that can to monitor and manage the system. For more details,

please refer to manuals on the CD-ROM.

 LEDs: LED indicators notify users of system status, events, and failures.

LEDs are located on both the front and rear panel of the chassis. For

details, see and subsequent sections.

 Audible alarm: Audible alarm will be triggered in case of system

failures. For details, see “PSU/Cooling Module LEDs”.

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White

indicates that the system is being

Green

indicates that the system is powered

Green

indicates that the cooling fan is

5.1.1. LED Panel Status

Name Color Status

serviced or is requiring services.

① Service

② Power

③ Cooling fan

White

Green/

Amber

Green/

Amber

OFF indicates that the system is not being

serviced nor is requiring services.

properly.

Amber indicates that there is a power failure

in the system.

operating properly.

Amber indicates that the there is a cooling

fan failure in the system.

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Green

indicates that the internal temperature

Green

indicates that the system is operating

Press and release

instantly to turn on the

Press the button once

mutes the audible

④ Thermal

Green/

Amber

is within the safety threshold.

Amber indicates that the internal

temperature has gone over the safety

threshold.

⑤ System

fault

⑥ Power

button

⑦ Mute/

service

button

Green/

Amber

N/A

normally.

Amber indicates that the system has

encountered abnormal conditions:

system.

To force system to shutdown, press and hold

till system shuts down!

Note: Some systems’ power button is located

at the rear.

alarm.

Press and hold for more than two seconds to

mute the alarm and activates the service LED.

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5.1.2. Drive Tray LED

Two LED indicators are located on the right side of each drive tray. When

notified by a drive failure message, you should check the drive tray indicators

to find the correct location of the failed drive.

Name Color Status

① Drive Busy Blue

② Power Status

Green

/ Red

Flashing Blue indicates data is being

written to or read from the drive. The drive is busy.

Steady Blue indicates that a hard drive is

plugged-in but there is no activity on the disk drive.

Green indicates that the drive bay is

populated and is working normally.

RED indicates that the disk drive has failed,

or a connection problem occurred.

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Name

Color

Status

Green

indicates that a RAID controller is operating

Green

Blinking

Green

to indicate traffic on the host bus.

OFF indicates that the cache is clean, and that the

5.2. Controller LED

1 2 3

1. Ctrl Status

2. Host Busy

3.Cache

Dirty

Green/

Amber

healthily.

Amber indicates that a component failure has

occurred, or inappropriate RAID configurations have caused system faults. It is also lit during the initialization process.

battery backup unit is capable of sustaining memory in case of power loss.

Blinking Amber indicates cached data is being

transferred to the flash module after the occurrence of a power outage. Once the transfer is done, all LEDs will turn off.

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5.2.1. Controller LED for JBOD Models

Name Color Status

Steady green indicates all 4 PHYs are validly linked to

external devices.

1. SAS Link

2. SAS Speed

3. Ctrl Status

Green

Green /

Amber

Green /

Amber

Blinking green indicates one of the 4 PHYs links has

failed.

OFF indicates all 4 PHYs are offline.

Green indicates 6Gbps link speed.

Amber indicates 3Gbps link speed.

OFF indicates no connection.

Green indicates the controller is operating

normally.

Amber indicates a component failure has occurred.

It is also lit during the initialization process.

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Steady amber

indicates a connection has

5.2.2. Ethernet Port LEDs

Name Status Status

1. Speed

status LED

2. Link /

activity

Green

Off

Amber

Green indicates 1Gb connection established.

Off indicates 10/100Mb connection

established or no connection established.

been established.

Flashing amber indicates data I/O.

Off indicates connection not established.

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5.3. PSU/Cooling Module LEDs

The PSU (Power Supply Unit) contains the LEDs for the PSU and the cooling

module statuses. When either of the unit fails, you need to replace the PSU

as soon as possible. For details, please refer to “Replacing the Power Supply

Module”.

PSU & Cooling Module Status LED

Status Description

Flashing (Green)

On (Green) The PSU / cooling module is operating normally.

On (Red) The PSU / cooling module is faulty.

The system is connected to power supply but the power switch has not turned on.

5.4. Alarms and I2C Bus

Other monitoring schemes include audible alarms and I2C bus.

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5.4.1. Audible Alarms

If any of the following components fails, the audible alarm will be triggered:

 Cooling fan modules

 PSU modules

 Hard disk drives

 Sensors or presence detection circuitries

If the system administrator hears an alarm, the manager must read the error

message on the terminal or SANWatch screen to determine what has

triggered the alarm, and then take appropriate actions to rectify the problem.

The alarm can be turned off using the mute button on the front panel.

NOTE

When temperature exceeds a preset threshold, the controller’s charger circuits

will stop charging. You will then receive a message that reads “Thermal

Shutdown/Enter Sleep Mode.” When the temperature falls back within normal

range, the battery will resume charging.

5.4.2. l2C

The operating status of PSU and cooling fan modules are collected through an

I2C serial bus. If either of those modules fails, the failure will be detected

and you will be notified through the same methods as in the audible alarms.

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Chapter 6. System Maintenance

WARNING

Do not remove a failed component from the system until you have a replacement

on hand. If you remove a failed component without immediate replacement, it

will disrupt the internal airflow.

Qualified engineers who are familiar with the system should be the only ones who

make component replacements.

When inserting a removable module, do not use excessive force. Forcing or

slamming a module can damage the connector pins either on the module itself or

on the backplane.

The following components can be replaced:

 PSU module: please refer to “Replacing the Power Supply

Module”

 Hard drive: please refer to “Replacing the Hard Disk Drive”

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6.1.Replacing the Power Supply Module / Cooling Module

The power supply units (PSU) are configured in a redundant configuration

with each PSU housed in a robust steel canister.

6.1.1. Detecting a Failed PSU

If a PSU module fails, the system notifies you through the following indicators:

 PSU status LED locations

 Audible alarm (refer to “Audible Alarms”)

 Firmware utility (refer to Firmware User Manual in the CD-ROM

for details)

 SANWatch manager software (refer to SANWatch User Manual in

the CD-ROM for details)

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6.1.2. Replacing Power Supply Unit

A failed PSU should be replaced as soon as possible, but only when you have a

replacement module in your hand. Contact your vendor for more details.

WARNING

Although the system can operate with a failed PSU in a system, it is not

recommended to run the system with a failed PSU for an extended period of time.

The failed spare redundant PSU should be replaced as soon as possible!

To replace a PSU, follow these steps:

1. Power off the system, turn off the PSU and unplug the power cord.

2. Loosen the retention screw that secures the extraction handle to the

chassis.

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3. To remove the PSU module, pull the extraction handle downwards to

disconnect the PSU from the backplane connectors. Once dislodged,

gently pull the PSU out of the system. If the system is mounted in a

rackmount rack, use another hand to support its weight while removing

the module.

4. Insert the replacement module. Make sure the extraction handle is

pointing outwards. Push the replacement PSU into the chassis, and

when you feel the contact resistance, push the extraction handle

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towards the PSU module and it should engage the back-end connectors.

5. Fasten the thumb screw.

6. Reconnect the power cord.

7. Power on the PSU module.

6.2. Replacing a Hard Drive

WARNING

Keep a replacement on hand before replacing the hard drive. Do not leave the

drive tray open for an extended period of time or the internal airflow will be

disrupted.

Handle the hard drives with extreme care. Carry them only by the edges and avoid

touching their circuits part and interface connectors.

To replace a hard drive, follow these steps.

1. Identify the drive tray. Use EonOne Lite or the LED on the drive tray

to identify faulty hard drive(s). The drive bays are numbered from left

to right and from top to bottom.

2. Open the drive tray. Press the button. The spring handle will pop out.

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3. Remove the drive tray. Pull the tray one inch away from the enclosure.

Wait for at least 30 seconds for the disk drive to spin down, and then

gently withdraw the drive tray from the chassis.

4. Remove four retention screws (two on each side). The screws secure

the hard drive to the drive tray.

5. Replace the drive. After swapping the drive, fasten the retention

screws back. Refer to screw locations in the previous step.

6. Insert the drive tray back into the enclosure. Install the drive tray

with the front bezel open. When fully inserted, close the front bezel.

7. Check for drive error. Make sure that there is no more error reported.

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Chapter 7. NVR7800 Software

Installation

7.1. Milestone Installation

Milestone XProtect Level

The Comparisons between Enterprise/Corporate are listed in the following chart.

Please select the appropriate level according to your needs.

Key Features

Number of Connected Cameras 150 150

Maximum Number of Users Unlimited Unlimited

Video Export Format

Web Client Yes Yes

Archiving to Network Storage Yes Yes

3rd Party Application Integration Yes Yes

Support for Video Analytics Yes Yes

Scalable Multi-server Solution Yes Yes

Alarm Manager Yes Yes

Map Function Yes Yes

Centralized Management

Flexible Event Rule Wizard

Failover Servers

Xprotect

Enterprise

JPEG, AVI,

Native Database

Xprotect

Corporate

JPEG, AVI,

Native Database

Yes

7.1.1. Installing Milestone XProtect Server on the NVR7800 SERIES

System

(Desktop systems) Go to (C:\XProtect Enterprise) >> (C:\XProtect

Corporate\) and double-click the installation file.

(Rackmount systems) Go to (C:\XProtect Enterprise) >> (C:\XProtect

Corporate\) and double-click the installation file.

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Choose Install Trial and follow the instructions to start the installation.

Note: (1) The trial version can be used for 30 days. Also, video channels are

limited to eight as the maximum. You may purchase licenses for

permanent use and channel additions. Please go to Extending Trail

License for Milestone XProtect System section for more details.

7.1.2. Basic System Settings through Wizards

The Milestone XProtect Management Application Windows will prompt

after the XProtect server installation is complete.

Use the wizards to configure the surveillance system:

1. Cameras and other hardware devices, such as video encoders, NVRs,

etc. can be added to your XProtect system through the Add Hardware

Devices wizard. If microphones/speakers are attached to a hardware

device, they are automatically added as well.

Note: (1) The default video recording path is under C:\. You should go to

Advanced Configuration > Hardware Devices > Camera Name on the

side bar of Milestone XProtect Management Application Windows to

change it to D:\ or other drive partitions. (2) Audio settings should be

disabled under Advanced Configuration for avoiding video loss of ONVIF

cameras.

2. You can quickly configure your cameras' video and recording properties

through Configure Video and Recording wizard.

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3. The Adjust Motion Detection wizard helps you quickly configure your

cameras' motion detection properties.

4. The Configure User Access wizard helps you quickly configure clients'

access to the XProtect server as well as which users should be able to

use clients.

7.1.3. Installing Milestone XProtect Smart Client on Remote PC(s)

You must install Milestone XProtect Server on the NVR7800 SERIES system,

while the XProtect Smart Client can be installed either on the system or

on remote PC(s).

Note: Note: The XProtect Smart Client is highly recommended to be installed

on remote PC(s).

To install Milestone XProtect Smart Client for remote managements:

1. Copy the Milestone XProtect directory from your NVR7800 SERIES series

and save it in the USB drive.

2. Insert the USB drive to PC(s).

3. Double-click the installation files and follow the instructions to start

the installation.

7.1.4. Starting Milestone XProtect Smart Client

1. Double-click the Smart Client shortcut on your desktop or select Start >

Programs > Milestone XProtect Smart Client > Smart Client from

Windows Start Menu to start the software.

2. The Smart Client login window will prompt.

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3. Specify your login information in the following fields:

 Computer: Select the localhost.

 Authentication: Choose Windows authentication (current user),

with which you will be authenticated through your current Windows

password.

When ready, click Connect.

Note: For more details, please refer to Milestone XProtect

Enterprise/Corporate Administrator’s Manual.

4. The Smart Client window will open.

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7.2. EonOne Lite

Note: EonOne Lite can run on the following platforms. (1)An EonStor DS

storage subsystem (firmware 2.1 or later) connected to a host server via

in-band connection(through the FC/Iscsi port of the storage subsystem.)

(2) Please refer to EonOne Lite Installation Manual for further

information.

(1) You are recommended to log in to your computer as an administer or the

root user before launching the installation/ installation process.

(2) On the operating system of the host server, download the installation

package and unzip the downloaded file. In the extracted folder, double-click

"setup.exe" to launch the installation wizard.

(3) Click the EonOne Lite shortcut on your Desktop to launch the web-based

EonOne Lite interface, or go to either of the following addresses using a web

browser:

HTTP access: http://127.0.0.1:8816/ HTTPS access: https://127.0.0.1:8817/

(4) When the login screen appears, enter the username and password. Select or

deselect the checkboxes, and then click “LOGIN”. The default username and

password are “admin.”

(5) When the login process is complete, the overview page of EonOne Lite will

appear.

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(6) When you access EonOne Lite for the first time, a Start Quick Setup will

show up for configuring storage device guidance.

Step 1 Configuring new partition

You can see the front view and indicator lights of the storage device or

JBODs (if any) displaying the status of the device(s) and hard drives.

To the right of the front view, you can see the RAID level and the

capacity of the partition which is about to be created from the newly

added storage device and its connected JBODs (if any).

Step 2 Creating a Partition

Click “Apply” to continue with the next step, which enables the system to

create a new partition based on the settings you configured in the

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previous step.

Step 3 Finishing Quick Setup

When the partition is created, you can do either of the following

 Click Device Management to enter the management GUI of EonOne Lite.

 Click Logout to leave EonOne Lite.

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7.3. Extending Trial Licenses for Milestone XProtect

When you purchase the license key, you receive a temporary Trial Licenses for

Milestone XProtect being used for 30 days. Please contact your dealer for

purchasing XProtect license key.

The license file (*.lic) including a Software License Code (SLC). Save the *.lic file

and SLC in a USB drive.

7.3.1. Importing Licenses (Offline)

Note: (1) If your NVR7800 SERIES system enables internet access, use online

activation for a quick and convenient activation procedure. (2) You

cannot activate more licenses than you have bought. If you have added

more cameras than you have licenses for, you must buy additional

licenses before you can activate them. (3) To get an overview of your

licenses, go to the Management Application's navigation pane. Expand

Advanced Configuration. Select Hardware Devices and view your

Hardware Device Summary table.

1. Insert the USB drive with the *.lic file and SLC to your NVR7800 SERIES

system.

2. Start the Milestone XProtect Smart Client. On the Management

Application's toolbar, click File > Import License, and select the

temporary license file (*.lic) to import it.

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When the file is successfully imported, click “OK”.

7.3.2. Activating License (Online)

Precondition:

Add at least one camera to your NVR7800 series system.

Activating a License:

On the Management Application's toolbar, click File > Activate License Online.

1. Specify how many licenses you want for each device, and click OK.

2. If you are an existing user, enter your user name and password to log in to

the Software Registration Service Center.

If you are a new user, click the Create new user... link to set up a new user

account in the Software Registration Service Center and follow the

registration procedure. When done, click Activate.

3. When your temporary license file (.lic) is successfully updated, click Close.

4. Your license file (.lic) is now updated and permanent (updates are visible in

your Hardware Device Summary table).

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Activate using this process each time you add a new device.

7.3.3. Online Activation Error Messages

Under rare circumstances, you may receive one of the following error messages

during online activation. Should you receive one, the following list of Problems

and What to do will help you identify the problems:

Unable to access license server, Error activating license, License not allowed,

Feature not registered, Feature already in use, Failed to login.

 Problem: Online activation was not possible, either due to a problem

on the online activation server itself, a problem with your connection to

the online activation server, or to a problem with the specified

information (such as username or password).

 What to do: Contact Milestone Support (support@milestonesys.com),

who will investigate the issue for you. If activation has already taken

place on another system, activation should not be necessary, as another

system is already running with your activated licenses. If you believe

that this is wrong, contact Milestone Support

(support@milestonesys.com), who will investigate the issue for you.

7.3.4. Activating License – Offline

Precondition:

Add at least one camera to your NVR7800 SERIES system.

Step 1: Export License for Activation (Offline)

To export a license file with your currently added devices for activation, do the

following:

1. On the Management Application's toolbar, click File > Activate License

Offline > Export License for Activation.

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2. Specify a file name and location for the license request (.lrq) file

(automatically generated by XProtect), and save it in the USB drive.

3. Move the USB drive with the .lrq file to a computer with internet access.

Open an internet browser and go to Milestone's website at

http://www.milestonesys.com. Select Software Registration from the top

menu. If you have used the Software Registration Service Center before, log

in with your e-mail and password. Otherwise, click New to the System? to

create a new user account and register your SLC.

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4. Under Current SLCs, select the SLC.

5. In the menu for SLC properties, use the Upload LRQ function to upload the

generated .lrq file.

6. You will receive the updated permanent license file (.lic) from Milestone via

e-mail. Save it in the USB drive.

Step 2: Import License (Offline)

1. Move the USB drive back to your NVR7800 SERIES system.

2. On the Management Application's toolbar, click File > Activate License

Offline > Import License, and select your saved *.lic file to import it.

3. When the permanent license file is successfully imported, click OK.

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Chapter 8. Troubleshooting

8.1. OS Hard Drive Replacement

There’re two 2.5’’ 500G SATA hard drive on the controller that made into

RAID1 to increase the security of OS drive.

8.2. OS Drive Status Checkup Methods

There are 2 methods to monitor the health status of OS drive, Surveon

strongly recommend you to check the OS drive status periodically to ensure

the security of the system.

Method 1: Intel®RSTe AHCI&SCU Software RAID Driver

Through method 1, the tool of Intel®RSTe AHCI&SCU Software

RAID Driver will detect which OS Hard Drive is damaged by the “Status”

which is shown on the screen and provides the “location” information. The

status will display as “Degraded” instead of “Normal”

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If the location shows as “Controller 0, Port 2”, it stands for the hard disc of

slot 2 (on the upper shelf)—(A area as the following pic shows) is damaged.

On the contrary, If the location shows as “Controller 0, Port 3”, it stands for

the hard disc of slot 3 (on the lower shelf) — (B area as the following pic

shows) is damaged.

Method 2: Windows Event Log

If there is disc error, the warning signal will appear in the Windows Event

Log.

Level Date and

Time

Warning 2/18/2016

3:34:32

Warning 2/18/2016

3:34:32PM

Source Event

elrexpress 27 None Intel(R) I210 Gigabit

Task

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