Surveon NVR7812 2U, NVR7816 3U, NVR7812E1-MS, NVR7816E1-MS, NVR7812A1-MS User Manual
...
NVR7800 Series
User Manual
Release 1.0
Revision History
Description Date
1.0 Initial release Sep. 2016
2
All Rights Reserved © Surveon Technology 2016
Copyright Statement
No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language or computer language, in any form
or by any means, electronic, mechanical, magnetic, optical, chemical, manual or
otherwise, without the prior written consent of Surveon Technology Inc.
Disclaimer
Surveon Technology makes no representations or warranties with respect to the
contents hereof and specifically disclaim any implied warranties of merchantability
or fitness for any particular purpose. Furthermore, Surveon Technology reserves the
right to revise this publication and to make changes from time to time in the content
hereof without obligation to notify any person of such revisions or changes. Product
specifications are also subject to change without notice.
Trademarks
Surveon and Surveon logo are trademarks of Surveon Technology Inc. Other names
prefixed with “SMR” are trademarks of Surveon Technology Inc.
Microsoft Windows and Windows are registered trademarks of Microsoft Corporation.
Linux is a trademark of Linux Torvals.
Solaris and Java are trademarks of Sun Microsystems, Inc.
All other names, brands, products or services are trademarks or registered
trademarks of their respective owners.
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Table of Contents
Revision History ....................................................................................... 2
Copyright Statement .................................................................................. 3
Disclaimer ............................................................................................... 3
Trademarks ............................................................................................. 3
Table of Contents ..................................................................................... 4
Safety Precautions .................................................................................... 8
Electric Shock Warning ............................................................................... 8
Reliable Grounding .................................................................................... 8
Overloading Protection .............................................................................. 8
ESD Precautions ....................................................................................... 8
Device Installation/Site Selection.................................................................. 9
Energy Hazards Precaution ....................................................................... 10
Chapter 1. Product Overview .................................................................... 11
1.1. Product Overview ............................................................................. 11
1.2. Specifications for the NVR7800 Series ................................................... 12
1.2.1. Hardware Specifications................................................................... 12
1.2.2. Software Specifications.................................................................... 13
1.3. Applicable Models ............................................................................. 14
1.4. Model Variations ............................................................................... 14
1.5. Major Components ............................................................................ 15
Chapter 2. Hardware Overview .................................................................. 18
2.1. Front Panel ..................................................................................... 18
2.2. Rear Panel ...................................................................................... 19
2.3. Front LED Panel ............................................................................... 20
2.4. Drive Tray Bezel ............................................................................... 21
2.5. Controller ....................................................................................... 22
2.5.1 Controller Type .............................................................................. 22
2.5.2. Controller Connections .................................................................... 23
2.5.3 Controller Interfaces ........................................................................ 24
2.6. Controller of JBOD Models .................................................................. 24
2.7. PSU & Cooling Module ........................................................................ 25
4
2.8. System Monitoring Features ................................................................ 26
2.9. Expansion Enclosure Support ............................................................... 29
2.10. Hot-swapping ................................................................................. 30
Chapter 3. Hardware Installation ................................................................ 31
3.1. Installation Prerequisites .................................................................... 31
3.2. Installation Procedures Overview ......................................................... 32
3.3. Unpacking the System ........................................................................ 33
3.3.1. Box contents ................................................................................. 33
3.3.2. Preinstalled Components .................................................................. 33
3.3.3. Components to Be Installed............................................................... 33
3.4. Slide Installation ............................................................................... 34
3.4.1 Slide Rail Kit Contents ...................................................................... 34
3.4.2. Installation Procedure ..................................................................... 35
3.5. Hard Drives Installation ...................................................................... 37
3.5.1. Prerequisites ................................................................................ 38
3.5.2. SAS Interface ................................................................................ 38
3.5.3. Hard Drive Designation .................................................................... 40
3.5.4. Installing the Hard Drive into Drive Tray ............................................... 40
3.5.5. Installing the Hard Drive into Drive Tray ............................................... 42
3.6. PCIe Card Installation (Optional) ........................................................... 42
3.7. Once Mounted .................................................................................. 43
3.8. Safety Reminders .............................................................................. 44
Chapter 4. Connections & Expansions .......................................................... 45
4.1. Accessing EonOne Lite ....................................................................... 45
4.2. Considerations ................................................................................. 45
4.3. JBOD Connections ............................................................................. 47
4.3.1. JBOD SAS Expansion Configuration ...................................................... 47
4.3.2. Setting JBOD ID ............................................................................. 47
4.3.3. JBOD Expansion Connections ............................................................. 48
4.4. Power Connections ........................................................................... 49
4.4.1. Checklist ..................................................................................... 49
4.4.2. Connecting Power Cords................................................................... 50
4.4.3. Power-On Procedure ....................................................................... 50
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4.4.4. Power-On Status Check .................................................................... 51
4.4.5. Power-Off Procedure....................................................................... 53
Chapter 5. System Monitoring .................................................................... 54
5.1.Monitoring Features ........................................................................... 54
5.1.1. LED Panel Status ............................................................................ 55
5.1.2. Drive Tray LED .............................................................................. 57
5.2. Controller LED ................................................................................. 58
5.2.1. Controller LED for JBOD Models .......................................................... 59
5.2.2. Ethernet Port LEDs ......................................................................... 60
5.3. PSU/Cooling Module LEDs .................................................................... 61
5.4. Alarms and I2C Bus ............................................................................ 61
5.4.1. Audible Alarms .............................................................................. 62
5.4.2. l2C ............................................................................................. 62
Chapter 6. System Maintenance ................................................................. 63
6.1.Replacing the Power Supply Module / Cooling Module ................................ 64
6.1.1. Detecting a Failed PSU .................................................................... 64
6.1.2. Replacing Power Supply Unit ............................................................. 65
6.2. Replacing a Hard Drive ....................................................................... 67
Chapter 7. NVR7800 Software Installation .................................................... 69
7.1. Milestone Installation......................................................................... 69
7.1.1. Installing Milestone XProtect Server on the NVR7800 SERIES System ............. 69
7.1.2. Basic System Settings through Wizards ................................................. 70
7.1.3. Installing Milestone XProtect Smart Client on Remote PC(s) ....................... 71
7.1.4. Starting Milestone XProtect Smart Client .............................................. 71
7.2. EonOne Lite .................................................................................... 73
7.3. Extending Trial Licenses for Milestone XProtect ....................................... 76
7.3.1. Importing Licenses (Offline) .............................................................. 76
7.3.2. Activating License (Online) ............................................................... 77
7.3.3. Online Activation Error Messages ........................................................ 78
7.3.4. Activating License – Offline ............................................................... 78
Chapter 8. Troubleshooting ....................................................................... 81
8.1. OS Hard Drive Replacement ................................................................ 81
8.2. OS Drive Status Checkup Methods ......................................................... 81
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8.3. Power on the System, and Format RAID ................................................. 85
Appendix .............................................................................................. 90
A. Technical Specifications ....................................................................... 90
Connection Interface ............................................................................... 90
CPU & Operating System Hard Drive ............................................................ 90
RAID Configurations ................................................................................ 90
Fault Tolerance for RAID models ................................................................. 91
Power Supply ........................................................................................ 92
Dimensions ........................................................................................... 92
Environment ......................................................................................... 92
B. Certification ....................................................................................... 93
Summary.............................................................................................. 93
7
Safety Precautions
Electric Shock Warning
This equipment may cause electric shocks if not handled properly.
Access to this equipment should only be granted to trained operators
and maintenance personnel who have been instructed of, and fully
understand the possible hazardous conditions and the consequences of
accessing non-field-serviceable units such as the power supplies.
The system must be unplugged before moving, or in the even that it
becomes damaged.
Reliable Grounding
Particular attention should be given to prepare reliable grounding for the
power supply connection. It is suggested to use a direct connection to the
branch circuit. Check for proper grounding before powering on the device.
Overloading Protection
The device should be installed according to specifications. Provide a suitable
power source with electrical overload protection. Do not overload the AC
supply branch circuit that provides power to the device.
ESD Precautions
Please observe all conventional anti-ESD methods while handling the device.
The use of a grounded wrist strap and an anti-static work pad are
recommended. Avoid dust and debris in your work area.
8
Device Installation/Site Selection
The device should be installed according to specifications. This device
should be operated at a site that is:
Clean, dry, and free of excessive airborne particles.
Well-ventilated and away from heat sources such as direct sunlight and
radiators.
Clear of vibration or physical shock.
Away from strong electromagnetic fields produced by other devices.
Available with properly grounded wall outlet for power. In regions
where power sources are unstable, apply surge suppression.
Available with sufficient space behind the device for cabling.
Never install or use, unless waterproof or dust-resistant is listed as a
feature, the device in the following locations:
Areas where chemicals are used.
Areas where dust, debris, or pollen is in excess.
Areas where corrosive gas, sea water or high humidity is present.
Areas where steam vapor or flammable environments is generated.
Areas where radiation, X-rays, strong electric waves, or magnetism is
generated.
Areas outside of the allowable ambient operating temperature range.
Areas subject to impact or rigorous vibration.
9
Energy Hazards Precaution
The device should be installed according to specifications. This device should
be operated at a site that is:
This equipment is intended to be used in Restrict Access Location, like
computer room. The access can only be gained by SERVICE PERSONS or by
USERS who have been instructed about the metal chassis of the equipment is
have energy hazards that service persons have to pay special attention or
take special protection before touching it. Further, the access is through the
use of key or security identity system. Only authorized by well trained
professional person can access the restrict access location.
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Chapter 1. Product Overview
1.1. Product Overview
This manual introduces NVR7800 systems that support 3Gbps, 6Gbps SAS,
Near Line SAS and SATA hard drives. The systems utilize 3.5” hard drives.
Drive capacity can be expanded by attaching expansion hard drive enclosures
(JBODs). The NVR7800 systems combine RAID storage and server
characteristics into one, offering the best of both worlds! It allows for
operating system installation that best suit ones needs and offer massive and
safe data storage capabilities!
The NVR7800 Series with pre-loaded Milestone XProtect VMS is an enterprise-
grade security solution, which supports up to 150 CH 3MP cameras with
continuous recording and 316 HDDs with high density 4U 60-bay expansion
enclosure (maximum capacity of up to 2.5 PB with 8TB HDD). Its hybrid and
cableless design ensures excellent system reliability and easy maintenance
for medium to large applications.
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Default:
Windows 7 Professional SP1, 64
-
bit
Support
two 2.5
” SATA HDD
NVR7812
Default
3.5" 7,200 RPM NL
-
SAS HDD
Gigabit Ether
net x 4
Service port x 1
1.2. Specifications for the NVR7800 Series
1.2.1. Hardware Specifications
Product Series
Product Name
Controller
System Processor
System Memory
Operating System 2.5” HDD with Windows 7 System
Compatible OS
System Drive
Storage
Max. Disk Supported
DIMM Slot
NVR7800
NVR7812(2U/12-bay) NVR7816(3U/16-bay)
Single controller
Intel® Core i3-4330 dual-core 3.5G
Upgradable:
Intel® Xeon E3-1225 quad-core 3.2G
Intel® Xeon E3-1275 quad-core 3.2G
DDR3 8GB (up to 32GB)
Windows Server 2012, 64-bit
Windows 7 Ultimate, 64-bit
Install two SATA HDDs with RAID1
12 or 16 x 3.5" SATAII/SATAIII hard disk drives
312 disks (1 x NVR7812 + 5 x 4U 60-bay JBOD)
180 disks (1 x NVR7812 + 14 x 2U 12-bay JBOD)
NVR7816
316 disk (1 x NVR7816 + 5 x 4U 60-bay JBOD)
240 disk (1 x NVR7816 + 14 x 3U 16-bay JBOD)
DDR3 slot x 4
Memory Capacity
Disk Support
Drive Interface
JBOD Expansion
PCIe Gen3 Slot
I/O Interface
Service Port
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8GB(2 x 4GB) with non-ECC
Upgradable
8GB(2 x 4GB) with ECC
16GB(2 x 8GB) with ECC or non ECC
32GB(4 x 8GB) with ECC or non ECC
3.5" 7,200 RPM SATA HDD
6Gb/s SAS
6Gb/s SAS wide port x 1
PCI-E 3.0 x 8 / slot x 1
USB2.0 x 2 (rear panel)
USB3.0 x 2 (rear panel)
VGA x 1
HDMI x 2
Mic. In port x 1
Speaker out port x 1
(mini USB connector - RS 232 interface)
Temperature:
5°
C to
40° C
NVR7
8
12: 2U 19
-
inch rackmount with chassis ears:
NVR7
8
12: 13.60kg/ 29.98lbs (without HDDs)
Certificate
FCC Class
A, CE Class A, UL, CB
Server
-
storage hybrid design for best cost
-
performance ratio
Pre-loaded Milestone XProtect VMS for large scale and dist
ributed
Xprotect® Corporate
XProtect® Enterprise
scale
Easy device management
RAID
Electrical Dual Redundant PSU (460W)
Operating Environment
LED Indicator Yes
Dimensions (mm)
Weight
Warranty 3 years
RAID 0, 1, 5, 6, 10, 50, 60
Humidity: 5% to 80% (non-condensing)
(H)88.00mm x (W)447.40mm x (L)524.41mm
NVR7816: 3U 19-inch rackmount with chassis ears:
(H)130.00mm x (W)447.40mm x (L)524.20mm
NVR7816: 21.54kg/ 47.49lbs (without HDDs)
1.2.2. Software Specifications
Enterprise Storage
Server
Cableless design with hot swappable redundant component
for easy maintenance
Built-in RAID function for data protection
Built-in SAS expansion for JBODs with up to 316 HDDs
Intuitive set-up page for hassle-free installation
Milestone VMS
EonOne Lite
surveillance operations.
Advanced surveillance solution in large-scale and highsecurity projects, such as city surveillance and airport
Medium to large surveillance solution for medium-large
areas, such as train stations and power plants
Easy to use and web-based GUI
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1.3. Applicable Models
The naming rules for systems are explained in the example below
Model Part Number Description
NVR7812E1-MS
NVR7812
2U
NVR7816
3U
NVR7812A1-MS
NVR7812A2-MS
NVR7816E1-MS
NVR7816A1-MS
NVR7816A2-MS
1.4. Model Variations
The NVR7800 systems are available in a variety of form factors.
2U12 bay, i3-4330 CPU, 8G RAM,Win7 Ultimate,
Milestone VMS
2U12 bay, E3-1225 CPU, 8G RAM,Win7 Ultimate,
Milestone VMS
2U12 bay, E3-1275 CPU, 8G RAM,Win7 Ultimate,
Milestone VMS
3U16 bay, i3-4330 CPU, 8G RAM,Win7 Ultimate,
Milestone VMS
3U16 bay, E3-1225 CPU, 8G RAM,Win7 Ultimate,
Milestone VMS
3U16 bay, E3-1275 CPU, 8G RAM,Win7 Ultimate,
Milestone VMS
2U enclosure
3U enclosure
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1.5. Major Components
NOTE
Upon receiving your system, check the package contents against the included
Unpacking Table of Quick Installation Guide. If module(s) are missing, please
contact your system vendor immediately.
Controller and Interface
The controller interface of the system represents the server component of
the system with Ethernet, VGA / HDMI output, USB 2.0 / 3.0, mini USB COM
port, etc. for various connection and expansion capabilities.
JBOD Controller and Interface
The enclosure is managed by expander controllers that distribute data flow
to individual disk drives and report operating status through a proprietary
enclosure service via in-band protocols. The enclosure, along with other
JBODs, connects to a RAID system and serves as a building block of a scalable
configuration.
In terms of supported protocols, the firmware supports communications with
enclosure devices, SAS/SATA disk drives and as RAID system featuring 12Gbps
SAS expansion ports.
In terms of physical connection, the SAS interface provides ease of cabling
through Mini-SAS connectors. With a backplane adapting SAS or SATA drives,
the system supports enterprise-class SAS, Near-line SAS, cost-effective SATA-
15
II or SATA-III hard drives, and is ideal for adding large capacity to a storage
pool.
Power Supply Unit with Built-in Cooling Module
Cooling module is built into the power supply unit (PSU) to protect the
system from overheating. The two hot-swappable PSUs provide constant
power to the system. The modular nature of the system and the easy
accessibility to all major components ensure ease of maintenance.
The Rear Panel
Main components are the rear side of the system consists of two power
supplies at the two ends with a controller in the middle.
Connection between RAID and JBOD
The following rule applies when connecting RAID and JBOD(s):
2U systems connect to 2U JBODs.
3U systems connect to 3U JBODs
Chassis
The RAID chassis is a rugged storage chassis divided into front and rear
sections. The chassis is designed to be installed into a rack or cabinet.
16
Internal Backplane
An integrated backplane separates the front and rear sections of the chassis.
This circuit board provides logic level signals and low voltage power paths.
Thermal sensors and I2C devices are embedded to detect system
temperatures and PSU/cooling module operating status. This board contains
no user-serviceable components.
WARNING
Accessing the backplane board may lead to fatal damage of the system. Also,
physical contact with the backplane board may cause electrical hazards.
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1
3
Chapter 2. Hardware Overview
2.1. Front Panel
2
3
4
5
① Drive trays:
Each drive tray is hot-swappable and holds a 3.5-inch hard drive.
② LED Panel:
The panel has Service / Power / Cooling Fan / Thermal / System
LEDs.
③ Handles:
There are handles on both sides of the enclosure for users to
pull / push the enclosure out and into the cabinet when the
enclosure is installed on a slide rail rackmount system.
④ Power Switch:
The power switch turns on the system.
Ѐ Mute Button:
18
The mute button is to mute an alarm when sound or to indicate
to the administrator the system requires service.
2.2. Rear Panel
# Description # Description
1 Controller 2
① Controller:
The controller module represents the server component of the
system that contains a main circuit board with various output
and connections at the rear.
Power supply + cooling
module
12
2
WARNING
Do NOT remove the non-redundant components!
Do NOT remove redundant components without a replacement on hand!
② Power supply unit & cooling module:
The hot-swappable PSUs provide power to the system. There is
a cooling module within each PSU.
2U System
19
2.3. Front LED Panel
3U System
The LED panel can be located on the chassis ear. The LED panel contains
Service LED ①, a power supply status LED ②, cooling module status LED ③,
temperature sensor status LED ④, system fault LED ⑤, power button ⑥,
mute service button ⑦.
20
123
WARNING
If critical faults are indicated on the LED panel, verify the cause of the problem as
soon as possible and contact your system vendor and arrange for a replacement
module.
2.4. Drive Tray Bezel
The drive tray is designed to accommodate separately purchased SAS or SATA
interface hard disk drives. There is a release button ① that can be used
when retrieving disk drives from the chassis. To the right of the bezel plate,
there is a drive busy LED ② and a power status LED ③.
WARNING
Be careful not to warp, twist, or contort the drive tray in any way (e.g., by
dropping it or resting heavy objects on it). If the drive bay structure is deformed
or altered, the drive trays may not fit into the drive bay.
21
2.5. Controller
2.5.1 Controller Type
There are two types of controller panels. The main difference is the LEDs.
Type II controller will be used for illustration purposes.
Type I
Type II
22
HDMI port
PCIe
expansion slot
USB 2.0 port
Controller status LED
USB 3.0 port
Host Busy LED
3.5mm microphone jack
Cache Dirty LED
3.5mm headphone jack
Reserved L
EDs
1 Gb/s Ethernet
(Optional
)
6Gb/s SAS expansion port
1 Gb/s Ethernet (Wake On LAN)
miniUSB COM port
1 Gb/s Ethernet
D-Sub VGA port (Res: 1920 x1080@60Hz)
2.5.2. Controller Connections
⑬ ⑭ ⑮ ⑯ ⑰
① ② ③ ④ ⑥ ⑦ ⑧ ⑨ ⑩ ⑪ ⑫
⑤
Reset to default button and LED
①
②
③
④
⑤
⑥
⑦
⑧
⑨
NOTE
The management port supports only 100Mbs and 1000Mbs (1Gbs) speeds.
PCI-E card is an optional add-on component!
⑩
(Video only, Res: 1920 x1080@60Hz)
⑪
⑫
⑬
⑭
⑮
⑯
⑰
The only time you should remove the controller is to install/ replace the failed
controller. The RAID controller is built of sensitive components and unnecessary
tampering may damage the controller.
WARNING
23
Etherne
t
123
445
2
4
2.5.3 Controller Interfaces
PCIe Card
Slo t (op tional)
JBOD SAS
expansion
Ethe r net
por ts (o ptional )
D-Sub
VGA port
HDMI 1
HDMI 2
por ts
USB2.0
por ts
USB3.0
ports
2.6. Controller of JBOD Models
The expansion JBOD controllers features SAS expansion ports ①, SAS
expansion port status LEDs ②, controller status LEDs ③, extraction levers
and retention screws ④ and convection holes* ⑤.
34
1
24
4
The expansion controller contains a circuit board within a metal canister,
interfaced through hot-swap docking connectors at the back-end. Two SAS
wide ports on the interface faceplate connect to a managing RAID system or
other JBODs.
WARNING
The only time you should remove the controller is to install/ replace the failed
controller. The RAID controller is built of sensitive components and unnecessary
tampering may damage the controller.
2.7. PSU & Cooling Module
The two redundant, hot-swappable PSU has a power socket ①, power switch
②, PSU status LED ③, cooling module ④, retention screw ⑤ and an
extraction handle ⑥.
3
2
1
5
6
The cooling modules can operate at three rotation speed settings. Under
normal operating conditions, the cooling fans run at the low speed. Under the
25
following conditions, cooling fans raise their rotation speed to increase the
airflow:
Component failure: if a cooling module, PSU, or a temperature
sensor fails.
Elevated temperature: if the temperature breaches the upper
threshold set for any of the interior temperature sensors.
During the system initialization stage, the cooling fans operate
at high speed and return to low speed once the initialization
process has completed and no erroneous condition detected.
NOTE
There are two upper temperature thresholds: one for event notification and the
other for triggering higher fan rotation speed. The preset-value for event
notification can be changed using the firmware-embedded configuration utility,
while the fan speed trigger cannot be changed. Refer to the Firmware Operation
Manual for details.
2.8. System Monitoring Features
There are a number of monitoring approaches that provide the operating
status of individual components.
l2C Bus
The detection circuitry and temperature sensors are interfaced through a
non-user-serviceable I2C bus. When JBODs are attached to RAID controllers,
26
JBOD component status is reported through in-band protocols over expansion
links that is managed by a proprietary enclosure service.
Firmware(FW), EonOne Lite and SANWatch
Firmware: The firmware (FW) is preloaded and is used to configure the
system. The FW can be accessed through a terminal emulation program
running on a management computer connected to the system’s serial port.
EonOne Lite: EonOne Lite is a browser-based graphical user interface (GUI)
software that can be installed onto NVR7800 system. The manager
communicates with the array via the connection of the existing host links
(SAS JBODs).
SANWatch: SANWatch is a browser-based graphical user interface (GUI)
software that can be installed on a local/remote computer and accessed via
the network. The manager communicates with the array via the connection
of the existing host links or the Ethernet link to the array’s Ethernet port.
Audible Alarms
The system comes with audible alarms that are triggered when certain active
components fail or when certain controller or system thresholds are
exceeded. Whenever you hear an audible alarm, it is imperative that you
determine the cause and rectify the problem immediately.
Event notification messages indicate the completion or status of array
configuration tasks and are always accompanied by two or three successive
27
and prolonged beeps. The alarm can be turned off using the mute button on
the front panel.
WARNING
Failing to respond when an audible alarm is heard can lead to permanent
damage(s) to the system. When an audible alarm is heard, rectify the problem as
soon as possible.
28
2.9. Expansion Enclosure Support
Monitoring:
A managing RAID system is aware of the status of JBOD components including
those of:
Expander controller (presence, voltage and thermal readings)
PSU
Cooling module
Enclosure thermal sensor
Service (the Service signal to specify a specific enclosure)
Disk drives
JBOD Identifier:
The managing system will sound the alarm and deliver warning messages if
there is a conflict between JBOD IDs.
If more than one JBOD is connected to the managing RAID system, each JBOD
needs a unique enclosure ID set using the rotary switch on the LED panel. For
example, the firmware automatically disconnects the second JBOD if it is
connected online and comes with an ID identical to that of the first JBOD.
NOTE
The IDs for JBODs are #1 to #15. For details, please refer to JBOD connections.
Cooling Module Speed Adjustment:
If any of the detected temperature readings breaches the temperature
threshold, the firmware running on the managing RAID system automatically
raises the rotation speed of all cooling fans.
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