SurfLunk Mobile 2 Operation Manual

OPERATIONS MANUAL

Table of Contents

Introduction 5

Basic Use 6

Getting Started 11

Power Button 11
Touch Screen Display 11
Volume Up Button 13
Volume Down Button 13
Micro-USB Jack 13
Built-In Microphones 15
Performance Overview 15

Operation

16
Adjusting Settings in your Hearing Devices 16
Streaming Cell Phone Calls 18
Call Waiting 22
Streaming Audio 23
Streaming Bluetooth Landline Phone Calls 26

2

Tools 30
Bluetooth Features 30
Manage Paired Bluetooth Devices 34
Brightness 37
Syncing Hearing Devices 37
Choose Features for SurfLink Mobile 41
Remote Layout 44
Language 46
Settings Lock 47
Display Options 48
Phone Options 49
General Options 50

Additional Information 53
Accessories 53
Bluetooth Overview 56
Required Information 57
FCC Information 59

3

4

Introduction

SurfLink Mobile is designed to interface with your
wireless hearing devices in multiple ways:

• As a cell phone streaming device

• As an audio streaming device from:

– Bluetooth devices

– Line-in input via the micro-USB jack

– Built-in omni (“Surround”) and directional

(“Focus”) microphones

• As a remote control to make hearing device
setting adjustments

Streaming – Audio or sound transmitted wirelessly
from SurfLink Mobile to your hearing devices.

5

1

6

3

4

2

5

66

Basic Use

Basic Use

1. Power Button

• Long press and hold (5 seconds) powers on or
powers off SurfLink Mobile

• Short press and release wakes or hides display
while SurfLink Mobile powered on

2. Touch Screen Display – Press and release on touch

screen buttons to make selection

3. Volume Up Button – Press and release to increase

sound levels

4. Volume Down Button – Press and release to

decrease sound levels

5. Micro-USB Jack

• Recharging via Battery-Charging cable

• Streaming audio from the Line-In cable

6. Built-In Microphones – For use in streaming audio

as an assistive listening device

77

Basic Use

To Sync your Hearing Devices with SurfLink Mobile:

1. See page 37 for more details

To Pair a Bluetooth device (including cell phones)
with SurfLink Mobile:

1. See page 30 for more details

To Operate Remote Control:

1. Select lower left icon to navigate to
Remote screen

2. See page 16 for more details

Phone Call Screen

Remote Screen

100%

Mute

SurfLink Mic

Just Talk

Swap Call

100%

HomeMute

Memory

Left

Both

Right

Disconnect

Phone Call Waiting Screen

100%

Just Talk

Mute

End Call

Swap Call

SurfLink Mic

Incoming Call

Connect

5557635432

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

Disconnect

Mute

Just Talk

SurfLink Mic

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

HomeMute

Memory

Left

Both

Right

Favorite

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

Just Talk

Swap Call

Swap Call

SurfLink Mic

100%

Ear Selection

Left / Both / Right

Memory – cycle
through available
memories

Mute / Unmute

Favorite

(varies by
hearing device) –

• Start/stop SurfLink
Media audio
streaming

• iQ Boost

• Jump to
Memory 4

• Multiflex Tinnitus
On/Off

• Not active

Home – reset hearing
devices to Memory 1
at power on volume
level

88

Basic Use

To Stream Audio:

1. Select lower middle icon to navigate to
Streaming screen

2. Only available audio inputs are displayed

3. Select desired Audio source button to highlight
and start streaming. Select highlighted button to
stop streaming.

4. Adjust streaming sound level via volume up/
down buttons on side of SurfLink Mobile

5. See page 23 for more details

Directional Mic. Graphic

Volume Graphic

100%

100%

100%

mp3 Player

Focus

Focus

Surround

Surround

Line-In

Line-In

Cell Phone

Tablet

Landline

Landline

mp3 Player

Line-In

Surround

Focus

Tablet

Landline

100%

mp3 Player

Line-In

Surround Focus

Tablet

Landline

Point SurfLink Mobile
toward sound source

No hearing devices are

synced at this time

100%

mp3 Player

Line-In

Surround

Focus

Tablet

Landline

To Answer Incoming Phone Calls:

1. When incoming call is received by cell phone
connected to SurfLink Mobile, the incoming call
screen will appear

2. Accept call by selecting the Answer button

3. Decline call by selecting Do Not Answer button

4. See page 18 for more details

99

Basic Use

Basic Use

10

100%

Memory

Home

Mute

Disconnect

Incoming Call

5557635432

Connect

Mute

Mute

100%

To Make Outgoing Phone Calls:

1. Dial call on your connected cell phone

2. Once call is dialed, Phone screen appears on
SurfLink Mobile

3. See page 19 for more details

During Active Phone Calls

1. See page 19 for more details

Remote icon –
adjust hearing
devices during call

Remote Tab

100%

End Call

Just Talk

Mute

SurfLink Mic

100%

End Call

Mute

Just Talk

SurfLink Mic

100%

Memory

Home

Mute

Disconnect

100%

End Call

Just Talk

Mute

SurfLink Mic

Connect

Mute

Mute

SurfLink Mic

JustTalk –
use hearing device
microphones as voice
pickup option

SurfLink Mic – use
built-in microphones
on SurfLink Mobile as
voice pickup option
Mute – when
highlighted, caller
cannot hear your voice

End Call – terminates
phone call

10

11

Getting Started

Getting Started

Power Button

To turn SurfLink Mobile On, press and hold the Power
button. Release the button when the display powers

on.

When SurfLink Mobile is On, you can put it into

Sleep Mode by a short press and release of the
Power button. In Sleep Mode, SurfLink Mobile is

still On, but the display is turned off. SurfLink Mobile
will automatically enter Sleep Mode to conserve
power when no Touch Screen input is received for
the configured time. To wake the display, press and
release the Power button, then select the Push to
Unlock button on the Touch Screen.

To turn SurfLink Mobile Off, press and hold the Power
button (typically 5 - 15 seconds). Release the button
when the “Powering Down” message is displayed.

Touch Screen Display

SurfLink Mobile incorporates a full-color display with
a Touch Screen. Press and release the Touch Screen
buttons to make selections.

11

The taskbar at the top of the display provides status
information:

Indicator

Notes

100%

100%

When the SurfLink Mobile Bluetooth antenna
is On, indicator will display on the left side
of the taskbar. When the Bluetooth antenna
is Off, no indicator will display.

Charging @80%80%

Fully Charged

100%

Charging @60%60%

Charging @40%40%

Charging @20%20%

100%

Language

If an advisory message is available, indicator
will display in the center of the taskbar.

100%

100%

100%

push to unlock

The SurfLink Mobile battery status is
shown on the right side of the taskbar. For
example, a fully-charged SurfLink Mobile
shows 100% battery charge.

100%

100%

10%

100%

Language

push to unlock

If less than 20% battery charge remains,
a low battery warning message appears.
SurfLink Mobile should be promptly
recharged.

Charging @80%80%

Fully Charged

100%

Charging @60%

60%

100%

When properly recharging, indicator will
display next to battery status.

100%

Language

When exactly one Handsfree Profile
Bluetooth device (typically, this would be
your cell phone) is connected, then the
Bluetooth icon will be surrounded by a
blue circle.

100%

Language

x2

When two Handsfree Profile Bluetooth
devices are connected, then “x2” will be
added to the circled Bluetooth icon.

1212

Getting Started

Volume Up Button

To increase the volume of sounds coming through
a hearing device, press and release the Volume Up
button on the side of SurfLink Mobile. Continue to
press and release until the desired volume is reached.

Volume Down Button

To decrease the volume of sounds coming through a
hearing device, press and release the Volume Down
button on the side of SurfLink Mobile. Continue to
press and release until the desired volume is reached.

Micro-USB Jack

The micro-USB jack is used for recharging the SurfLink
Mobile battery, as well as accepting audio from a
Line-In cable.

The enclosed Line-In cable allows
SurfLink Mobile to be connected
to any audio device with a female

3.5mm audio output jack. Simply
connect the micro-USB end of the
Line-In cable to SurfLink Mobile
(Figure 1) and connect the other
end to the audio device output jack.
See page 23 for more details on streaming audio to
hearing devices.

S

URF

L

INK

Fig. 1

1313

Getting Started

To recharge the battery, connect
the Battery-Charging cable to the

micro-USB jack on SurfLink Mobile
(Figure 2). Attach the USB connector
of the Battery-Charging cable to the
power adaptor (Figure 3) and plug
into a wall outlet. To ensure proper
charging, verify that the lightning
bolt charging indicator appears on
the taskbar.

The SurfLink Mobile battery can also
be charged via a computer USB jack
or an optional car charger adaptor,
although it may take longer than recharging via a
wall outlet. Charging time may also take longer if the
SurfLink Mobile is streaming audio while it is being
recharged.

Plugging SurfLink Mobile into active power source will
briefly light up the display (when the SurfLink Mobile
is powered On, but the display is Off).

TIP – If SurfLink Mobile is powered Off, then
plugging it into an active power source will begin
the recharge process even though the display does
not illuminate.

S

URF

L

INK

Fig. 2

Fig. 3

1414

Getting Started

Built-In Microphones

SurfLink Mobile includes built-in microphones for
gathering sound. The Directional Microphone
(“Focus”) receives sound from a particular direction.
The Omni Microphone (“Surround”) receives
sound from all directions. Turning on or off a specific
microphone is done from the Streaming screen – see
page 23 for more details.

Performance Overview

Style* Original Higher Capacity

Recharge Time Up to 3 hours Up to 6 hours

Streaming Time Up to 4 hours Up to 8 hours

Standby Time Up to 60 hours Up to 120 hours

Battery Type Rechargeable lithium-ion

* To determine the Style, examine the small bar code label on back housing.

If “480” appears above the serial number, then it is “Higher Capacity” style.
Otherwise, your SurfLink Mobile is the “Original” style.

1515

Getting Started

Operation

Adjusting Settings in your Hearing Devices

100%

Memory

Favorite

Mute Home

100%

Favorite

Mute

Home

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

100%

Memory

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

The Remote screen is accessible from the Streaming,
Tools, and Phone screens.

100%

100%

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

100%

100%

100%

Left / Both /
Right Ear
Selection

Specifies whether
adjustments are made
to a single hearing
device or both hearing
devices.

Left

Left

100%

Favorite

Mute

Home

100%

Favorite

Mute

Home

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will
appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

Left

Left

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

Volume Up /
Volume Down

Physical buttons on
the side of SurfLink
Mobile make
adjustments to overall
volume of all sounds
coming through the
hearing devices.

1616

Operation

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory Change Cycles through the

memories which are
programmed into
hearing devices.

Left

Left

Both

Both

Right

Right

100%

Memory

Favorite

Home

Mute

Remote Layout

100%

Favorite

• Start/stop
SurfLink Media
audio streaming

• iQ Boost

• Jump to
Memory 4

• Multiflex Tinnitus
On/Off

• Not active

Activates the
Favorite setting that
is programmed into
hearing devices.
Ask your hearing
professional if your
hearing devices have
Favorite functionality.

Left

Left

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Mute / Unmute Temporarily turns off

all sounds coming
into the hearing
devices. Unmute
the hearing devices
by selecting Mute
button again.

Note: When the hearing
devices are muted,
selecting any button on
the Remote screen will
also unmute the hearing
devices as well as
perform the function of
the button selected.

1717

Operation

Left

Left

Both

Both

Right

Right

100%

Memory

Favorite

Home

Mute

Remote Layout

100%

Home Resets the hearing

devices to Memory
1 at the power-on
volume level.

Streaming Cell Phone Calls

(1) When SurfLink Mobile
is On and an incoming call
is received by a connected
cell phone, an Incoming
Call screen appears.

100%

Memory

Home

Mute

Disconnect

Incoming Call

5557635432

Connect

Mute

Mute

100%

-or-

Incoming Call

5557635432

Unknown Caller

Answer

100%

Memory

Home

Mute

Disconnect

Incoming Call

5557635432

Connect

Mute

Mute

100%

No-Look Answering

(2a) To answer the
incoming call, select the
Answer button.

Note: If possible, it is best
to answer incoming calls via
SurfLink Mobile. There are
some cell phones that do
not properly route the call to
SurfLink Mobile if you answer
via the cell phone itself.

Mute

Mute

1818

Operation

(2b) To Decline the
incoming call:

• Select the Do Not
Answer button OR

• Select any of the
physical buttons on
the SurfLink Mobile
housing.

Note: Incoming call can also
be declined via the cell phone
itself

Mute

Mute

(3) After answering an
incoming cell phone call
(or initiating an outgoing
call), the Phone Call
screen is displayed.

Note: SurfLink Mobile should
be kept within 3-6 feet [1-2
meters] of hearing devices
during cell phone streaming.

Remote Tab

100%

End Call

Just Talk

Mute

SurfLink Mic

100%

End Call

Mute

Just Talk

SurfLink Mic

100%

Memory

Home

Mute

Disconnect

100%

End Call

Just Talk

Mute

SurfLink Mic

Connect

Mute

Mute

SurfLink Mic

1919

Operation

(3a) Either JustTalk
(uses the hearing
device microphone) or
SurfLink Mic (uses the
built-in SurfLink Mobile
microphone) can be used
to pick up your voice
during a phone call. Select
desired voice input option
by toggling between
JustTalk and SurfLink Mic.

Note: When using the SurfLink
Mic, SurfLink Mobile should
be 8-12 inches [20-30cm] from
your mouth for optimal voice
pickup. The lanyard accessory
can assist in this situation.

Connect

Disconnect

Disconnect

Connect

Just Talk

Just Talk

SurfLink Mic

SurfLink Mic

Connect

Connect

Disconnect

Disconnect

Disconnect

Disconnect

Connect

Just Talk

(3b) Select the Mute
button during a phone

call to mute your own
voice. Unmute your voice
by unhighlighting the
Mute button.

Mute

(3c) Press the side volume
buttons on SurfLink Mobile
to adjust the level of
phone streamed audio.

Focus

Focus

100%

mp3 Player

Line-In

Tablet

Landline

2020

Operation