SurfLunk Mobile 2 Operation Manual

OPERATIONS MANUAL

Table of Contents

Introduction 5

Basic Use 6

Getting Started 11

Power Button 11
Touch Screen Display 11
Volume Up Button 13
Volume Down Button 13
Micro-USB Jack 13
Built-In Microphones 15
Performance Overview 15

Operation

16
Adjusting Settings in your Hearing Devices 16
Streaming Cell Phone Calls 18
Call Waiting 22
Streaming Audio 23
Streaming Bluetooth Landline Phone Calls 26

2

Tools 30
Bluetooth Features 30
Manage Paired Bluetooth Devices 34
Brightness 37
Syncing Hearing Devices 37
Choose Features for SurfLink Mobile 41
Remote Layout 44
Language 46
Settings Lock 47
Display Options 48
Phone Options 49
General Options 50

Additional Information 53
Accessories 53
Bluetooth Overview 56
Required Information 57
FCC Information 59

3

4

Introduction

SurfLink Mobile is designed to interface with your
wireless hearing devices in multiple ways:

• As a cell phone streaming device

• As an audio streaming device from:

– Bluetooth devices

– Line-in input via the micro-USB jack

– Built-in omni (“Surround”) and directional

(“Focus”) microphones

• As a remote control to make hearing device
setting adjustments

Streaming – Audio or sound transmitted wirelessly
from SurfLink Mobile to your hearing devices.

5

1

6

3

4

2

5

66

Basic Use

Basic Use

1. Power Button

• Long press and hold (5 seconds) powers on or
powers off SurfLink Mobile

• Short press and release wakes or hides display
while SurfLink Mobile powered on

2. Touch Screen Display – Press and release on touch

screen buttons to make selection

3. Volume Up Button – Press and release to increase

sound levels

4. Volume Down Button – Press and release to

decrease sound levels

5. Micro-USB Jack

• Recharging via Battery-Charging cable

• Streaming audio from the Line-In cable

6. Built-In Microphones – For use in streaming audio

as an assistive listening device

77

Basic Use

To Sync your Hearing Devices with SurfLink Mobile:

1. See page 37 for more details

To Pair a Bluetooth device (including cell phones)
with SurfLink Mobile:

1. See page 30 for more details

To Operate Remote Control:

1. Select lower left icon to navigate to
Remote screen

2. See page 16 for more details

Phone Call Screen

Remote Screen

100%

Mute

SurfLink Mic

Just Talk

Swap Call

100%

HomeMute

Memory

Left

Both

Right

Disconnect

Phone Call Waiting Screen

100%

Just Talk

Mute

End Call

Swap Call

SurfLink Mic

Incoming Call

Connect

5557635432

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

Disconnect

Mute

Just Talk

SurfLink Mic

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

HomeMute

Memory

Left

Both

Right

Favorite

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

Just Talk

Swap Call

Swap Call

SurfLink Mic

100%

Ear Selection

Left / Both / Right

Memory – cycle
through available
memories

Mute / Unmute

Favorite

(varies by
hearing device) –

• Start/stop SurfLink
Media audio
streaming

• iQ Boost

• Jump to
Memory 4

• Multiflex Tinnitus
On/Off

• Not active

Home – reset hearing
devices to Memory 1
at power on volume
level

88

Basic Use

To Stream Audio:

1. Select lower middle icon to navigate to
Streaming screen

2. Only available audio inputs are displayed

3. Select desired Audio source button to highlight
and start streaming. Select highlighted button to
stop streaming.

4. Adjust streaming sound level via volume up/
down buttons on side of SurfLink Mobile

5. See page 23 for more details

Directional Mic. Graphic

Volume Graphic

100%

100%

100%

mp3 Player

Focus

Focus

Surround

Surround

Line-In

Line-In

Cell Phone

Tablet

Landline

Landline

mp3 Player

Line-In

Surround

Focus

Tablet

Landline

100%

mp3 Player

Line-In

Surround Focus

Tablet

Landline

Point SurfLink Mobile
toward sound source

No hearing devices are

synced at this time

100%

mp3 Player

Line-In

Surround

Focus

Tablet

Landline

To Answer Incoming Phone Calls:

1. When incoming call is received by cell phone
connected to SurfLink Mobile, the incoming call
screen will appear

2. Accept call by selecting the Answer button

3. Decline call by selecting Do Not Answer button

4. See page 18 for more details

99

Basic Use

Basic Use

10

100%

Memory

Home

Mute

Disconnect

Incoming Call

5557635432

Connect

Mute

Mute

100%

To Make Outgoing Phone Calls:

1. Dial call on your connected cell phone

2. Once call is dialed, Phone screen appears on
SurfLink Mobile

3. See page 19 for more details

During Active Phone Calls

1. See page 19 for more details

Remote icon –
adjust hearing
devices during call

Remote Tab

100%

End Call

Just Talk

Mute

SurfLink Mic

100%

End Call

Mute

Just Talk

SurfLink Mic

100%

Memory

Home

Mute

Disconnect

100%

End Call

Just Talk

Mute

SurfLink Mic

Connect

Mute

Mute

SurfLink Mic

JustTalk –
use hearing device
microphones as voice
pickup option

SurfLink Mic – use
built-in microphones
on SurfLink Mobile as
voice pickup option
Mute – when
highlighted, caller
cannot hear your voice

End Call – terminates
phone call

10

11

Getting Started

Getting Started

Power Button

To turn SurfLink Mobile On, press and hold the Power
button. Release the button when the display powers

on.

When SurfLink Mobile is On, you can put it into

Sleep Mode by a short press and release of the
Power button. In Sleep Mode, SurfLink Mobile is

still On, but the display is turned off. SurfLink Mobile
will automatically enter Sleep Mode to conserve
power when no Touch Screen input is received for
the configured time. To wake the display, press and
release the Power button, then select the Push to
Unlock button on the Touch Screen.

To turn SurfLink Mobile Off, press and hold the Power
button (typically 5 - 15 seconds). Release the button
when the “Powering Down” message is displayed.

Touch Screen Display

SurfLink Mobile incorporates a full-color display with
a Touch Screen. Press and release the Touch Screen
buttons to make selections.

11

The taskbar at the top of the display provides status
information:

Indicator

Notes

100%

100%

When the SurfLink Mobile Bluetooth antenna
is On, indicator will display on the left side
of the taskbar. When the Bluetooth antenna
is Off, no indicator will display.

Charging @80%80%

Fully Charged

100%

Charging @60%60%

Charging @40%40%

Charging @20%20%

100%

Language

If an advisory message is available, indicator
will display in the center of the taskbar.

100%

100%

100%

push to unlock

The SurfLink Mobile battery status is
shown on the right side of the taskbar. For
example, a fully-charged SurfLink Mobile
shows 100% battery charge.

100%

100%

10%

100%

Language

push to unlock

If less than 20% battery charge remains,
a low battery warning message appears.
SurfLink Mobile should be promptly
recharged.

Charging @80%80%

Fully Charged

100%

Charging @60%

60%

100%

When properly recharging, indicator will
display next to battery status.

100%

Language

When exactly one Handsfree Profile
Bluetooth device (typically, this would be
your cell phone) is connected, then the
Bluetooth icon will be surrounded by a
blue circle.

100%

Language

x2

When two Handsfree Profile Bluetooth
devices are connected, then “x2” will be
added to the circled Bluetooth icon.

1212

Getting Started

Volume Up Button

To increase the volume of sounds coming through
a hearing device, press and release the Volume Up
button on the side of SurfLink Mobile. Continue to
press and release until the desired volume is reached.

Volume Down Button

To decrease the volume of sounds coming through a
hearing device, press and release the Volume Down
button on the side of SurfLink Mobile. Continue to
press and release until the desired volume is reached.

Micro-USB Jack

The micro-USB jack is used for recharging the SurfLink
Mobile battery, as well as accepting audio from a
Line-In cable.

The enclosed Line-In cable allows
SurfLink Mobile to be connected
to any audio device with a female

3.5mm audio output jack. Simply
connect the micro-USB end of the
Line-In cable to SurfLink Mobile
(Figure 1) and connect the other
end to the audio device output jack.
See page 23 for more details on streaming audio to
hearing devices.

S

URF

L

INK

Fig. 1

1313

Getting Started

To recharge the battery, connect
the Battery-Charging cable to the

micro-USB jack on SurfLink Mobile
(Figure 2). Attach the USB connector
of the Battery-Charging cable to the
power adaptor (Figure 3) and plug
into a wall outlet. To ensure proper
charging, verify that the lightning
bolt charging indicator appears on
the taskbar.

The SurfLink Mobile battery can also
be charged via a computer USB jack
or an optional car charger adaptor,
although it may take longer than recharging via a
wall outlet. Charging time may also take longer if the
SurfLink Mobile is streaming audio while it is being
recharged.

Plugging SurfLink Mobile into active power source will
briefly light up the display (when the SurfLink Mobile
is powered On, but the display is Off).

TIP – If SurfLink Mobile is powered Off, then
plugging it into an active power source will begin
the recharge process even though the display does
not illuminate.

S

URF

L

INK

Fig. 2

Fig. 3

1414

Getting Started

Built-In Microphones

SurfLink Mobile includes built-in microphones for
gathering sound. The Directional Microphone
(“Focus”) receives sound from a particular direction.
The Omni Microphone (“Surround”) receives
sound from all directions. Turning on or off a specific
microphone is done from the Streaming screen – see
page 23 for more details.

Performance Overview

Style* Original Higher Capacity

Recharge Time Up to 3 hours Up to 6 hours

Streaming Time Up to 4 hours Up to 8 hours

Standby Time Up to 60 hours Up to 120 hours

Battery Type Rechargeable lithium-ion

* To determine the Style, examine the small bar code label on back housing.

If “480” appears above the serial number, then it is “Higher Capacity” style.
Otherwise, your SurfLink Mobile is the “Original” style.

1515

Getting Started

Operation

Adjusting Settings in your Hearing Devices

100%

Memory

Favorite

Mute Home

100%

Favorite

Mute

Home

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

100%

Memory

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

The Remote screen is accessible from the Streaming,
Tools, and Phone screens.

100%

100%

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

100%

100%

100%

Left / Both /
Right Ear
Selection

Specifies whether
adjustments are made
to a single hearing
device or both hearing
devices.

Left

Left

100%

Favorite

Mute

Home

100%

Favorite

Mute

Home

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will
appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

Left

Left

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

Volume Up /
Volume Down

Physical buttons on
the side of SurfLink
Mobile make
adjustments to overall
volume of all sounds
coming through the
hearing devices.

1616

Operation

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory Change Cycles through the

memories which are
programmed into
hearing devices.

Left

Left

Both

Both

Right

Right

100%

Memory

Favorite

Home

Mute

Remote Layout

100%

Favorite

• Start/stop
SurfLink Media
audio streaming

• iQ Boost

• Jump to
Memory 4

• Multiflex Tinnitus
On/Off

• Not active

Activates the
Favorite setting that
is programmed into
hearing devices.
Ask your hearing
professional if your
hearing devices have
Favorite functionality.

Left

Left

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Mute / Unmute Temporarily turns off

all sounds coming
into the hearing
devices. Unmute
the hearing devices
by selecting Mute
button again.

Note: When the hearing
devices are muted,
selecting any button on
the Remote screen will
also unmute the hearing
devices as well as
perform the function of
the button selected.

1717

Operation

Left

Left

Both

Both

Right

Right

100%

Memory

Favorite

Home

Mute

Remote Layout

100%

Home Resets the hearing

devices to Memory
1 at the power-on
volume level.

Streaming Cell Phone Calls

(1) When SurfLink Mobile
is On and an incoming call
is received by a connected
cell phone, an Incoming
Call screen appears.

100%

Memory

Home

Mute

Disconnect

Incoming Call

5557635432

Connect

Mute

Mute

100%

-or-

Incoming Call

5557635432

Unknown Caller

Answer

100%

Memory

Home

Mute

Disconnect

Incoming Call

5557635432

Connect

Mute

Mute

100%

No-Look Answering

(2a) To answer the
incoming call, select the
Answer button.

Note: If possible, it is best
to answer incoming calls via
SurfLink Mobile. There are
some cell phones that do
not properly route the call to
SurfLink Mobile if you answer
via the cell phone itself.

Mute

Mute

1818

Operation

(2b) To Decline the
incoming call:

• Select the Do Not
Answer button OR

• Select any of the
physical buttons on
the SurfLink Mobile
housing.

Note: Incoming call can also
be declined via the cell phone
itself

Mute

Mute

(3) After answering an
incoming cell phone call
(or initiating an outgoing
call), the Phone Call
screen is displayed.

Note: SurfLink Mobile should
be kept within 3-6 feet [1-2
meters] of hearing devices
during cell phone streaming.

Remote Tab

100%

End Call

Just Talk

Mute

SurfLink Mic

100%

End Call

Mute

Just Talk

SurfLink Mic

100%

Memory

Home

Mute

Disconnect

100%

End Call

Just Talk

Mute

SurfLink Mic

Connect

Mute

Mute

SurfLink Mic

1919

Operation

(3a) Either JustTalk
(uses the hearing
device microphone) or
SurfLink Mic (uses the
built-in SurfLink Mobile
microphone) can be used
to pick up your voice
during a phone call. Select
desired voice input option
by toggling between
JustTalk and SurfLink Mic.

Note: When using the SurfLink
Mic, SurfLink Mobile should
be 8-12 inches [20-30cm] from
your mouth for optimal voice
pickup. The lanyard accessory
can assist in this situation.

Connect

Disconnect

Disconnect

Connect

Just Talk

Just Talk

SurfLink Mic

SurfLink Mic

Connect

Connect

Disconnect

Disconnect

Disconnect

Disconnect

Connect

Just Talk

(3b) Select the Mute
button during a phone

call to mute your own
voice. Unmute your voice
by unhighlighting the
Mute button.

Mute

(3c) Press the side volume
buttons on SurfLink Mobile
to adjust the level of
phone streamed audio.

Focus

Focus

100%

mp3 Player

Line-In

Tablet

Landline

2020

Operation

(3d) During a phone
call, select the Remote
icon (lower left) to go
to Remote screen to
make hearing device
adjustments.

• Selecting the
Disconnect button
allows the call to be
conducted on your
cell phone, rather
than streamed to your
hearing devices.

• Selecting the Connect
button reestablishes
the connection
between the cell phone
and SurfLink Mobile,
allowing the call to
be streamed to your
hearing devices.

• Making volume
adjustments affects
both the streamed
audio level and hearing
device microphone
levels

Connect

Disconnect

Disconnect

Connect

Connect

Disconnect

Connect

Left

100%

Favorite

Mute

Home

100%

Favorite

Mute

Home

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

Left

Left

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

(4) Select End Call button
on Phone screen to
terminate the call.

SurfLink Mic

Swap Call

Connect

Connect

Disconnect

Disconnect

Do Not Answer

Do Not Answer

Disconnect

Disconnect

Connect

Connect

Just Talk

2121

Operation

Call Waiting

(1) If second incoming
call is received (by the
same cell phone) during
an active cell phone call,
the Incoming Call Waiting
screen may appear.

Note: If second incoming
call occurs on a different
cell phone (which is also
connected with SurfLink
Mobile), then the second call
will roll directly to that cell
phone’s voice mail.

Incoming Call

5557635432

Unknown Caller

Answer

Incoming Call

Remote Tab

Phone Call Screens

100%

End Call

Just Talk

Mute

SurfLink Mic

100%

End Call

Mute

Just Talk

SurfLink Mic

100%

Memory

Home

Mute

Disconnect

Incoming Call

Caller Name

XXXXXXXXXX

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Incoming Call

Caller Name

XXXXXXXXXX

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Incoming Call

5557635432

100%

End Call

Just Talk

Mute

SurfLink Mic

Connect

Mute

Mute

SurfLink Mic

100%

(2) Select Do Not Answer
button to ignore the

second call and continue
with the active call.

Swap Call

Do Not Answer

Do Not Answer

Disconnect

Disconnect

Connect

Connect

(3) Select End Call +
Answer button to end the

active call and answer the
second call.

Swap Call

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Disconnect

Disconnect

Connect

Connect

(4) Select Hold Call +
Answer button to put the

active call on hold and
answer the second call.

Swap Call

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Disconnect

Disconnect

Connect

Connect

2222

Operation

(4a) When second call is
answered using the Hold
Call + Answer button, the

Swap Call Waiting screen

will appear.

(4b) Select Swap Call
button to switch between
the two calls by putting
the active call on hold.

(4c) To terminate the
active call, select End Call
button. The call on hold
will become the active call.

100%

Mute

SurfLink Mic

Just Talk

Swap Call

100%

Just Talk

Mute

End Call

Swap Call

SurfLink Mic

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

Just Talk

Swap Call

Swap Call

SurfLink Mic

Streaming Audio

SurfLink Mobile can stream audio to your hearing
devices from:

• Bluetooth devices

• Line-In input from an audio device

• Built-in SurfLink Mobile microphones

Note: SurfLink Mobile should be kept within 12-15 feet [4-5m] of the
hearing devices when streaming audio.

2323

Operation

(1) Select the Streaming
icon at the bottom of the

display to navigate to the

Streaming screen.

100%

100%

100%

mp3 Player

Focus

Focus

Surround

Surround

Streaming Screen

Line-In

Surround Focus

Tablet

Landline

Point SurfLink Mobile

toward sound source

No hearing devices are

synced at this time

100%

mp3 Player

Line-In

Surround

Focus

Tablet

Landline

(2) Audio sources,
available for selection,
are displayed. To turn On
audio streaming, select
an audio source button,
which then becomes
highlighted. To turn Off
audio streaming, select the
highlighted audio source
button.

“Surround” Microphone

button – Receives sound

from all directions.
This omnidirectional
microphone setting is
useful for listening to
multiple speakers in
quiet environments.

Focus

Focus

Surround

Surround

Focus

Surround

Off On

Focus

Focus

Surround

Surround

2424

Operation

“Focus” Microphone

button – Receives

sound from a particular
direction (in front of
the microphone) while
reducing sound levels
from other directions.
This directional
microphone setting is
useful for listening to
a single speaker when
background noise is
present.

Note: After selecting this

button, a prompt will remind
you to point SurfLink Mobile
microphone toward sounds
you want to hear. In noisy
environments, move SurfLink
Mobile as close as possible
to sound source.

Line-In button –

Receives audio from
Line-In cable inserted
into micro-USB jack of
SurfLink Mobile.

Focus

Focus

Focus

Focus

Surround

Surround

Line-In

Line-In

2525

Operation

Bluetooth Streaming

Input button – Receives

audio from a connected
Bluetooth device.

Note: For this button to

be available, the Bluetooth
antenna must be On, the
Bluetooth device needs
to be actively connected
with SurfLink Mobile, and
Bluetooth device needs to
be powered on and within
range of SurfLink Mobile.

Focus

Focus

Surround

Surround

Line-In

Line-In

Cell Phone

Cell Phone

Tablet

Tablet

Landline

Landline

mp3 Player

mp3 Player

(3) Use the side volume
buttons to adjust the
level of the streamed

audio signal.

Streaming Bluetooth Landline Phone Calls

SurfLink Mobile can be paired to a Bluetooth landline
phone (or Bluetooth landline phone adaptor), which
supports the Bluetooth Headset Profile (HSP).
Bluetooth landline phone calls can be streamed to
hearing devices via SurfLink Mobile.

2626

Operation

(1) When SurfLink Mobile
is On and an incoming call
is received by connected
Bluetooth landline phone,
the Headset Incoming
Call screen appears.

(2) To answer the incoming
call, select the Connect
button.

Phone Call Screen

100%

Mute

SurfLink Mic

Just Talk

Swap Call

Phone Call Waiting Screen

100%

Just Talk

Mute

End Call

Swap Call

SurfLink Mic

Incoming Call

Connect

5557635432

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

Disconnect

Mute

Just Talk

SurfLink Mic

100%

Disconnect

Just Talk

Mute

SurfLink Mic

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

Just Talk

Swap Call

Swap Call

SurfLink Mic

100%

(3) To make an Outgoing
call from Bluetooth

landline phone:

(3a) Dial from the

landline phone. Quickly
select the connection
button on the Bluetooth
landline phone.

–OR–

(3b) Select Landline

phone button (center-

right). Quickly dial the
call from the landline
phone.

100%

100%

100%

mp3 Player

Focus

Focus

Surround

Surround

Line-In

Surround Focus

Tablet

Landline

Point SurfLink Mobile
toward sound source

No hearing devices are

synced at this time

100%

mp3 Player

Line-In

Surround

Focus

Tablet

Landline

2727

Operation

(4) After answering an
incoming landline call
(or initiating an outgoing
landline call), the Headset
screen is displayed.

Note: SurfLink Mobile should
be kept within 3-6 feet [1-2
meters] of hearing devices
during headset streaming.

Phone Call Screen

100%

Mute

SurfLink Mic

Just Talk

Swap Call

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

Disconnect

Mute

Just Talk

SurfLink Mic

100%

Disconnect

Just Talk

Mute

SurfLink Mic

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

Just Talk

Swap Call

Swap Call

SurfLink Mic

(4a) Either Just Talk
(uses the hearing
device microphone) or
SurfLink Mic (uses the
built-in SurfLink Mobile
microphone) can be used
to pick up your voice
during a phone call. Select
desired voice input option
by toggling between
JustTalk and SurfLink Mic.

Note: When using the SurfLink
Mic, the SurfLink Mobile
should be 8-12 inches [20­30cm] from your mouth for
optimal voice pickup. The
lanyard accessory can assist in
this situation.

Connect

Disconnect

Disconnect

Connect

Just Talk

Just Talk

SurfLink Mic

SurfLink Mic

Connect

Connect

Disconnect

Disconnect

Disconnect

Disconnect

Connect

Just Talk

2828

Operation

(4b) Select the Mute
button during a phone

call to mute your own
voice. Unmute your voice
by unhighlighting the
Mute button.

SurfLink Mic

Mute

Swap Call

Swap Call

Connect

Connect

Disconnect

Disconnect

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Disconnect

Disconnect

Connect

Connect

Just Talk

(4c) Press the side volume
buttons on SurfLink Mobile
to adjust the level of
phone streamed audio.

Focus

Focus

100%

mp3 Player

Line-In

Tablet

Landline

(4d) During a phone
call, select the Remote
icon (lower left) to go
to Remote screen to
make hearing device
adjustments.

Note: Making volume
adjustments affects both the
streamed audio level and
hearing device microphone
levels

Phone Call Screen

Remote Screen

100%

Mute

SurfLink Mic

Just Talk

Swap Call

100%

HomeMute

Memory

Left

Both

Right

Disconnect

Phone Call Waiting Screen

100%

Just Talk

Mute

End Call

Swap Call

SurfLink Mic

Incoming Call

Connect

5557635432

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

Disconnect

Mute

Just Talk

SurfLink Mic

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

HomeMute

Memory

Left

Both

Right

Favorite

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

Just Talk

Swap Call

Swap Call

SurfLink Mic

100%

Left

100%

Favorite

Mute

Home

100%

Favorite

Mute

Home

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

Left

Left

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

(5) Select Disconnect
button on Headset screen
to end the call.

Note: In addition to ending
the call on the SurfLink
Mobile, it may also be
necessary to terminate the
call on the Bluetooth Landline
phone.

Phone Call Screen

Remote Screen

100%

Mute

SurfLink Mic

Just Talk

Swap Call

100%

HomeMute

Memory

Left

Both

Right

Disconnect

Phone Call Waiting Screen

100%

Just Talk

Mute

End Call

Swap Call

SurfLink Mic

Incoming Call

Connect

5557635432

Handset Incoming Call

100%

SurfLink Mic

If both Just Talk and

SurfLink Mic are available

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

Disconnect

Mute

Just Talk

SurfLink Mic

100%

SurfLink Mic

Mute highlighted,

Just Talk and SurfLink Mic greyed out

100%

Disconnect

Just Talk

Mute

SurfLink Mic

Handset Remote Screen

100%

HomeMute

Memory

Left

Both

Right

Favorite

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

Just Talk

Connect

Disconnect

Swap Call

Swap Call

SurfLink Mic

100%

2929

Operation

Tools

Bluetooth Features

To stream audio (including cell phone calls) using
SurfLink Mobile, you must first pair your Bluetooth
device with SurfLink Mobile. See Bluetooth Overview
(page 56) for more details.

(1) Select the Tools icon at
the bottom of the display
to navigate to the Tools
screen.

(2) Select Bluetooth button
on the Tools screen.

(3a) Select (highlight) the
Bluetooth button to turn
Bluetooth antenna On.

Note: Bluetooth antenna must
be On to stream audio from a
connected Bluetooth device,
such as your cell phone.

100%

Bluetooth

Paired Devices

Pairing Mode

100%

Choose Icon

“Tim_iPod”

has been paired

successfully

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

(error)

100%

Kevin_Kindle

HandsFree + Media

Change List Order

Choose Icon

100%

Paired Devices

Kevin_Kindle

SCH-1545

Tim_iPod

100%

Bluetooth

Paired Devices

Pairing Mode

100%

Change List Order

device_A

device_C

Kevin_Kindle

OK Cancel

Pairing Mode

Pairing Mode

3030

Tools

(3b) Select (unhighlight) the
Bluetooth button to turn
Bluetooth antenna Off.

Note: Turn Off the Bluetooth
button when you:

• Do not want to stream audio
from your cell phone or other
Bluetooth devices

• Want to conserve SurfLink
Mobile battery life

• Are traveling on an airplane

• Are in an area where wireless
signals are prohibited

Pairing Mode

Pairing Mode

(4) Highlight the Pairing
Mode button to initiate

the Bluetooth pairing
process. This button remains
highlighted during the
Bluetooth pairing process.

Note: Bluetooth device must
also be put into pairing mode.
Ensure the Bluetooth device is
within 30 feet [10m] of SurfLink
Mobile.

Pairing Mode

Pairing Mode

Pairing Mode

3131

Tools

(5) Confirm the Bluetooth
pairing on Bluetooth device.
If you are unfamiliar with the
Bluetooth pairing process,
consult your Bluetooth
device owner’s manual.

Note: Some Bluetooth devices
may ask for SurfLink Mobile PIN,
which is 0000.

(6) Once the Bluetooth
pairing process is complete,
SurfLink Mobile displays a
success message. Select
Choose Icon button.

Note: If Bluetooth pairing is
unsuccessful or if too much time
elapses, then SurfLink Mobile
displays an advisory message.

100%

Choose Icon

“Tim_iPod”

has been paired

successfully

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

Pairing Mode

Pairing Mode

(7) Use the up/down arrows
to page through the list of
available icons. For example,
“Cell Phone” button would
be an appropriate selection
for your cell phone.

100%

Bluetooth

Settings

Brightness

100%

Bluetooth

Paired Devices

Pairing Mode

100%

Choose Icon

“Tim_iPod”

has been paired

successfully

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

(error)

100%

Settings

Brightness

Bluetooth

100%

Kevin_Kindle

HandsFree + Media

Change List Order

Choose Icon

100%

Paired Devices

Kevin_Kindle

SCH-1545

Tim_iPod

100%

Bluetooth

Paired Devices

Pairing Mode

100%

Change List Order

device_A

device_C

Kevin_Kindle

OK Cancel

100%

Un-pair

Kevin_Kindle

from SurfLink Mobile?

Cell Phone

Cell Phone

Pairing Mode

Pairing Mode

3232

Tools

(8) Once the icon has
been selected, the Paired
Devices screen will appear
and will show the newly
paired cell phone in the list
of available paired Bluetooth
devices.

100%

Choose Icon

“Tim_iPod”

has been paired

successfully

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

(error)

100%

Kevin_Kindle

HandsFree + Media

Change List Order

Choose Icon

100%

Paired Devices

Kevin_Kindle

SCH-1545

Tim_iPod

100%

Change List Order

device_A

device_C

Kevin_Kindle

OK Cancel

Pairing Mode

Pairing Mode

3333

Tools

Manage Paired Bluetooth Devices

(1) Select the Tools icon at
the bottom of the display
to navigate to the Tools
screen.

(2) Select Bluetooth
button on the Tools screen.

(3) Select the Paired
Devices button to view
the list of paired Bluetooth
devices.

(4) Select a specific
Bluetooth device to view
more details.

Change List Order button

– moves Bluetooth device
in the list via up/down
arrows.

Choose Icon button –

select graphic icon to be
associated with Bluetooth
device.

100%

Choose Icon

“Tim_iPod”

has been paired

successfully

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

(error)

100%

Kevin_Kindle

HandsFree + Media

Change List Order

Choose Icon

100%

Paired Devices

Kevin_Kindle

SCH-1545

Tim_iPod

100%

Change List Order

device_A

device_C

Kevin_Kindle

OK Cancel

Pairing Mode

Pairing Mode

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

100%

Kevin_Kindle

HandsFree + Media

Change List Order

Choose Icon

100%

Change List Order

device_A

device_C

Kevin_Kindle

OK Cancel

Pairing Mode

Pairing Mode

3434

Tools

Trash button – deletes
Bluetooth device pairing
from SurfLink Mobile and
removes Bluetooth device
from list. Note: It is also

important to manually delete
the pairing on the Bluetooth
device itself.

(5) When a paired
Bluetooth device is actively
connected to SurfLink
Mobile, the Bluetooth
Connection icon will
appear next to the device
name on the Paired
Devices screen.

100%

Choose Icon

“Tim_iPod”

has been paired

successfully

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

(error)

100%

Kevin_Kindle

HandsFree + Media

Change List Order

100%

Kevin_Kindle

SCH-1545

100%

device_A

Kevin_Kindle

Pairing Mode

Pairing Mode

3535

Tools

(6) Select a specific
Bluetooth device button
on Paired Devices screen
to see details on its active
Bluetooth Connection with
SurfLink Mobile.

Handsfree – required for

cell phone call streaming.
Uses Handsfree (HF)
Profile.

Media – required for

audio streaming from a
Bluetooth entertainment
device. Uses Advanced
Audio Distribution Profile
(A2DP).

Headset – typically used

when streaming from a
Bluetooth landline phone.
Uses Headset Profile
(HSP).

“+” – more than one type

of Bluetooth connection
is available on Bluetooth
device. In example
shown, both Handsfree
and Media connections
are available.

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

100%

Kevin_Kindle

HandsFree + Media

Change List Order

Choose Icon

100%

Change List Order

device_A

device_C

Kevin_Kindle

OK Cancel

Pairing Mode

Pairing Mode

3636

Tools

Brightness

(1) Select the Tools icon at
the bottom of the display
to navigate to the Tools
screen.

(2) Select Brightness
button on the Tools screen.

(3) Select “+” button or
“-” button to adjust the
display brightness.

(4) Select OK to accept
adjustments.

(5) Select Cancel to reject
adjustments and continue
with previous brightness
settings.

100%

Brightness

OK Cancel

100%

Brightness

OK

Cancel

Syncing Hearing Devices

Syncing establishes a relationship between your

wireless hearing devices and SurfLink Mobile. For
hearing devices to receive streamed audio and
remote control commands from SurfLink Mobile,
you must first sync the hearing devices with SurfLink
Mobile.

3737

Tools

(1) Select the Tools icon at
the bottom of the display
to navigate to the Tools
screen.

(2) Select Settings button
on the Tools screen.

(3) Select Advanced Setup
button on Settings screen.

(4) Select Hearing Devices

button on Advanced
Setup screen.

100%

Brightness

OK

Cancel

100%

Advanced Setup

Features

Remote Layout

Language

Settings

Lock:

O

Hearing Devices

(5a) If there are no hearing
devices synced with
SurfLink Mobile, a reminder
message is displayed.

Note: This reminder message
may also be displayed on the
Remote screen and Streaming
screen.

100%

Hearing Devices

No hearing devices

are synced

at this time.

Sync New

100%

Cancel

Open and close the battery

door of the hearing device(s)

you wish to Sync. Devices

will be automatically

detected and displayed.

100%

Select Hearing Devices

to Sync:

13134782

13134803

Play Tone Sync

100%

Hearing Devices

Synced Hearing Devices:

13134782

13134803

Sync New

100%

Un-sync

13134782

13134803

from SurfLink Mobile?

OK Cancel

100%

Un-Syncing...

Please Wait

100%

OK

If Inspire tting session is

open, please close it now.

100%

Syncing...

Please Wait

(5b) If hearing devices
are already synced with
SurfLink Mobile, their serial
numbers will be displayed.

100%

Hearing Devices

Synced Hearing Devices:

13134782

13134803

Sync New

100%

Un-sync

13134782

13134803

from SurfLink Mobile?

OK Cancel

100%

Un-Syncing...

Please Wait

3838

Tools

(6) Select the Sync New
button to put the SurfLink

Mobile into syncing mode.

Note: SurfLink Mobile can be
synced with at most one left
and one right hearing device
at a time.

(7) Select OK.

Important Note for
Professionals: If Inspire fitting
session is open, please close
it now.

100%

Cancel

Open and close the battery

door of the hearing device(s)

you wish to Sync. Devices

will be automatically

detected and displayed.

100%

Select Hearing Devices

to Sync:

13134782

13134803

Play Tone Sync

100%

Un-sync

13134782

13134803

from SurfLink Mobile?

OK Cancel

100%

Un-Syncing...

Please Wait

100%

OK

If Inspire tting session is
open, please close it now.

100%

Syncing...

Please Wait

(8) Follow on-screen
instructions to open and
close battery door of
hearing device(s) you
wish to sync with SurfLink
Mobile.

3939

Tools

(9) Hearing devices will
be detected by SurfLink
Mobile and the serial
numbers will be shown
on the display. Optionally,
you can select Play Tone
button to present a sound
in the hearing devices to
confirm the correct hearing
devices were detected.
Select the Sync button
to complete the syncing
process.

100%

Select Hearing Devices

to Sync:

13134782

13134803

Play Tone Sync

100%

Syncing...

Please Wait

(10) When syncing is
successful, you will see
a message and hear a
sustained success tone
presented through the
hearing device.

Your hearing devices and
SurfLink Mobile will now
operate as a wireless
system.

100%

Cancel

Open and close the battery

door of the hearing device(s)

you wish to Sync. Devices

will be automatically

detected and displayed.

100%

Select Hearing Devices

to Sync:

13134782

13134803

Play Tone Sync

100%

Un-Syncing...

Please Wait

100%

Syncing...

Please Wait

100%

Hearing device

syncing is complete.

OK

13134782

13134803

4040

Tools

Choose Features for SurfLink Mobile

(1) Select the Tools icon at
the bottom of the display
to navigate to the Tools
screen.

(2) Select Settings button
on the Tools screen.

(3) Select Advanced Setup
button on Settings screen.

(4) Select Features on
Advanced Setup screen.

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock:

O

Settings > Advanced Setup > Features Settings > Advanced Setup > Remote Layout

100%

Features

Remote Control

Omni Mic

(”Surround”)

Directional Mic

(”Focus”)

Line-In Audio

Bluetooth Media and
Bluetooth Phone Calls

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

4141

Tools

(5) It is possible to limit
SurfLink Mobile functionality
by turning On or Off specific
Features.

Remote Control button

– if On (highlighted),
then Remote screen will
be available to user. If
Off (unhighlighted), then
Remote screen will not be
available.

Omni Mic button – if

On, then “Surround”
button will be available
on Streaming screen.
If Off, then “Surround”
microphone audio input
will not be available.

Directional Mic button

– if On, then “Focus”
button will be available on
Streaming screen. If Off,
then “Focus” microphone
audio input will not be
available.

100%

Features

Remote Control

Omni Mic

(”Surround”)

Directional Mic

(”Focus”)

Line-In Audio

Bluetooth Media and

Bluetooth Phone Calls

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

TIP – If Omni Mic,
Directional Mic,
Line-In Audio, and
Bluetooth Media
buttons are all Off,
then the Streaming
screen will not be
available.

4242

Tools

Line-In Audio button

– if On, then “Line-In”
button will be available on
Streaming screen when the
Line-In cable is inserted
into micro-USB jack on
SurfLink Mobile. If Off,
then “Line-In” audio input
will not be available.

Bluetooth Media and

Bluetooth Phone Calls
button – if On, SurfLink

Mobile is capable of
interacting with Bluetooth
devices. If Off, SurfLink
Mobile will not be capable
of Bluetooth functionality.

4343

Tools

Remote Layout

(1) Select the Tools icon at
the bottom of the display
to navigate to the Tools
screen.

(2) Select Settings button
on the Tools screen.

(3) Select Advanced Setup
button on Settings screen.

(4) Select Remote Layout
on Advanced Setup
screen.

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

4444

Tools

(5) Remote Layout
screen allows the user to

customize their Remote
screen. Choose your
desired functionality
amongst any combination
of the Memory button,
Favorite button, Mute
button, and/or Home
button.

Note: Highlighted buttons will
appear on Remote screen. For
example, if hearing devices
are programmed with only one
memory, then the Memory
button could be removed from
the Remote screen to reduce
user confusion.

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

4545

Tools

Language

(1) Select the Tools icon at
the bottom of the display
to navigate to the Tools
screen.

(2) Select Settings button
on the Tools screen.

(3) Select Advanced Setup
button on Settings screen.

(4) Select Language on
Advanced Setup screen.

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock:

O

Settings > Advanced Setup > Features Settings > Advanced Setup > Remote Layout

Settings > Advanced Setup > Language

Settings > Display

100%

Features

Remote Control

Omni Mic

(”Surround”)

Directional Mic

(”Focus”)

Line-In Audio

Bluetooth Media and

Bluetooth Phone Calls

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Highlighted buttons will

appear on Remote screen

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Settings

Lock

O

100%

Language

English

Espanol

Deutsch

100%

OK Cancel

Set language

to English?

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

1 Minute

Language

(5) Using up and/or down
arrow, scroll through list of
available languages. Select
desired language.

Settings > Display

100%

Features

Remote Control

Omni Mic

(”Surround”)

Directional Mic

(”Focus”)

Line-In Audio

Bluetooth Media and

Bluetooth Phone Calls

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Language

English

Espanol

Deutsch

100%

OK Cancel

Set language

to English?

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

(6) Select Yes to accept
new language.

(7) Select Cancel to
continue with previous
language selection.

4646

Tools

Settings Lock

(1) Select the Tools icon at
the bottom of the display
to navigate to the Tools
screen.

(2) Select Settings button
on the Tools screen.

(3) Select Advanced Setup
button on Settings screen.

(4) If Settings Lock feature
is Off, then user has access
to all screens.

100%

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

On

Settings > Advanced Setup > Hearing Devices Screens

100%

100%

100%

Select Hearing Devices

100%

Hearing Devices

Synced Hearing Devices:

13134782

13134803

Sync New

100%

Un-sync

13134782

13134803

from SurfLink Mobile?

OK Cancel

100%

Un-Syncing...

Please Wait

100%

100%

(5) If Settings Lock feature
is On (as indicated by the
padlock icon on the Settings
button), then user may want
to contact their hearing
professional for assistance.

Note: This feature may be
helpful for users, who might
inadvertently make changes
SurfLink Mobile settings.

Normal Pressed

100%

Brightness

OK Cancel

100%

Brightness

OK

Cancel

100%

Settings

Advanced Setup

Display

Phone

General

100%

Advanced Setup

Features

Remote Layout

Language

Settings

Lock:

100%

Settings

Brightness

Bluetooth

O

Hearing Devices

4747

Tools

Display Options

(1) Select the Tools icon at
the bottom of the display
to navigate to the Tools
screen.

(2) Select Settings button
on the Tools screen.

(3) Select Display on
Settings screen.

Settings > Display

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

(4) Select Button Text to
be On or Off.

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Sleep Delay

Button Text:

On

100%

1 Minute

3 Minutes

(5) Select Sleep Delay
button on Display screen

to configure the display’s
Sleep Mode timeout
period.

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

4848

Tools

Phone Options

(1) Select the Tools icon at
the bottom of the display
to navigate to the Tools
screen.

(2) Select Settings button
on the Tools screen.

(3) Select Phone on Settings
screen.

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock:

O

Settings > Advanced Setup > Features Settings > Advanced Setup > Remote Layout

Settings > Advanced Setup > Language

Settings > Phone Settings > General

Settings > Display

100%

Features

Remote Control

Omni Mic

(”Surround”)

Directional Mic

(”Focus”)

Line-In Audio

Bluetooth Media and

Bluetooth Phone Calls

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Settings

Lock

O

100%

Language

English

Espanol

Deutsch

100%

OK Cancel

Set language

to English?

100%

Settings

Advanced Setup

Display

Phone

General

100%

Button Text:

On

100%

1 Minute

100%

Settings

Advanced Setup

Display

Phone

General

100%

Phone

Just Talk

Mode:

On

No-Look

Answering:

On

Phone

Ringtone:

On

100%

Settings

Advanced Setup

Display

Phone

General

100%

General

Reset

About

Default Power On Screen:

Streaming

Remote

100%

Firmware version:

Serial number:

100%

Language

(4) User can customize their
experience with options on
Phone screen.

Phone Ringtone – If

turned On, the cell phone
ringtone will be streamed
via SurfLink Mobile to
hearing devices during
incoming calls.

JustTalk Mode – If

On, JustTalk will be an
available option for Voice
Pickup during cell phone
calls. If Off, SurfLink Mic
will be the only Voice
Pickup option available
during cell phone calls.

Note: Turning off JustTalk

Mode will extend hearing
device battery life.

Settings > Display

100%

Features

Remote Control

Omni Mic

(”Surround”)

Directional Mic

(”Focus”)

Line-In Audio

Bluetooth Media and

Bluetooth Phone Calls

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Language

English

Espanol

Deutsch

100%

OK Cancel

Set language

to English?

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

Phone

Just Talk

Mode:

On

No-Look

Answering:

On

Phone

Ringtone:

On

100%

Settings

Advanced Setup

Display

Phone

General

100%

General

Reset

About

Default Power On Screen:

Streaming

Remote

100%

Firmware version:

Serial number:

About

100%

Do you really want to

reset Surink Mobile to

Note: Selecting OK will

restart SurfLink Mobile.

4949

Tools

No-Look Answering – If

On, entire display becomes
answer call button allowing
user to answer incoming
cell phone calls without
looking. If Off, display will
have both answer button
and reject button.

Note: This does not apply to

incoming Bluetooth landline
phone calls.

Incoming Call

5557635432

Unknown Caller

Answer

Phone Call Screens

100%

Memory

Home

Mute

Disconnect

Incoming Call

5557635432

Connect

Mute

Mute

100%

General Options

(1) Select the Tools icon at
the bottom of the display
to navigate to the Tools
screen.

(2) Select Settings button
on the Tools screen.

(3) Select General on
Settings screen.

Settings > Display

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

OK Cancel

Set language

to English?

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

Settings

Advanced Setup

Display

Phone

General

100%

General

Reset

About

Default Power On Screen:

Streaming

Remote

100%

Firmware version:

Serial number:

About

100%

OK Cancel

Do you really want to

reset Surink Mobile to

factory settings?

Note: Selecting OK will

restart SurfLink Mobile.

5050

Tools

(4) Select either the Remote
or Streaming screen as the
Default screen displayed
when SurfLink Mobile is
powered On.

Note: Remote or Streaming
will not be selectable, if those
screens are turned Off in
Advanced Setup > Features.

Note: SurfLink Mobile defaults
to Tools screen when there are
no hearing devices synced.

Settings > Display

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

General

Reset

About

Default Power On Screen:

Streaming

Remote

100%

Firmware version:

Serial number:

About

100%

OK Cancel

Do you really want to

reset Surink Mobile to

factory settings?

Note: Selecting OK will

restart SurfLink Mobile.

(5) Select Reset button on
General screen to erase all

synced hearing devices, all
paired Bluetooth devices,
and reset any settings/
features that were altered
since leaving the factory.

(6) Select OK to Reset.

(7) Select Cancel to keep
SurfLink Mobile settings
as is.

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

OK Cancel

Do you really want to

reset Surink Mobile to

factory settings?

Note: Selecting OK will

restart SurfLink Mobile.

5151

Tools

(8) Select About button on
General screen to obtain

detailed information about
SurfLink Mobile.

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

Firmware version:

Serial number:

About

100%

OK Cancel

Do you really want to

reset Surink Mobile to

factory settings?

Note: Selecting OK will

restart SurfLink Mobile.

TIP – For best performance, always ask your hearing
professional about firmware updates for both your
hearing devices and SurfLink Mobile.

5252

Tools

Additional Information

Accessories

SurfLink Mobile comes with the following:

• USB power adaptor

• Battery-Charging cable

• Line-In cable

• Base clip

• Lanyard attachment

• Belt clip attachment

These accessories can also be purchased separately,
as extras or replacements.

Available for purchase separately:

• USB car charger adaptor

• Carrying case

• EU, UK, and Australia USB power adaptors

• Line-In cable adaptor, which allows concurrent
line-in audio streaming and battery recharging.

5353

Additional Info

The clip and lanyard accessories allow the SurfLink
Mobile to be worn for hands-free use. The Base Clip
attaches directly to SurfLink Mobile. The Base Clip
attaches to either the neck-worn Lanyard or Belt Clip.

Base Clip Front/Back Lanyard Attachment Belt Clip Attachment

Slide the desired attachment option
(Lanyard or Belt Clip) onto the Base
Clip, and then attach the Base Clip
to SurfLink Mobile by orientating
the clip according to the shadowed
outline of the Base Clip on the back
of the SurfLink Mobile (Figure 4).

To interchange attachments, remove
the Base Clip from SurfLink Mobile,
then press down on the release
tab (Figure 5) of the Base Clip to
unlock and slide the attachment
out of position toward the center
of the Base Clip (Figure 6), where
it can be removed (Figure 7). Insert

Fig. 4

Fig. 5

5454

Additional Info

the desired attachment into the
center position of the Base Clip
(Figure 8) and slide into position
at one end of the Base Clip to
lock the attachment into place
(Figure 9).

Fig. 7

Fig. 6

Fig. 8

Fig. 9

5555

Additional Info

Bluetooth Overview

Bluetooth is a wireless communication technology
used to transmit audio and data. A connected
Bluetooth device (cell phone, MP3 player, computer,
etc.) can wirelessly share audio or data with the
SurfLink Mobile, which in turn can stream audio to
synced hearing devices. A Bluetooth device you wish
to use with your SurfLink Mobile must support the
appropriate Bluetooth profiles.

• To make/receive phone calls, your Bluetooth
device must support either the “Headset” (HSP)
or “Hands-Free” (HFP) profile.

• To listen to stereo music, your Bluetooth device
must support the “Media” (A2DP) profile.

To enable Bluetooth communication, two procedures
must be completed:

Pairing – Establishes a relationship between a

Bluetooth device and SurfLink Mobile. It only needs
to be done once for each Bluetooth device you
wish to use with your SurfLink Mobile.

Connecting – Establishes the ability to actively

stream audio from a previously paired Bluetooth
device to your synced hearing devices via the
SurfLink Mobile. Many Bluetooth devices perform
the connection procedure automatically after
pairing.

5656

Additional Info

Required Information

Waste from electronic equipment must be
handled according to local regulations.

Instructions for Disposal of Old Electronics

Paradigm encourages, and your local community laws may
require, that your SurfLink Mobile be disposed of via your
local electronics recycling/disposal process.

The below instructions are provided for the benefit of
disposal/recycling personnel. Please include this manual
with your device when disposing of your SurfLink Mobile.

For Disposal/Recycling Personnel Only

This product contains a Lithium Ion Polymer battery.
To remove this battery:

• Remove the two screws on the back of the
SurfLink Mobile.

• Slide the bottom plate up slightly to separate the
top from the bottom.

• Unplug the battery and tape the connector end to
prevent accidental shorting.

• Pry the battery away from the back plate using a
wide flat blade.

5757

Additional Info

SurfLink Mobile is designed to comply with the most stringent
Standards of International Electromagnetic Compatibility.
However, it is still possible that you may experience
interference caused by power line disturbances, airport metal
detectors, electromagnetic fields from other medical devices,
radio signals and electrostatic discharges.

If you use other medical devices or wear implantable medical
devices such as defibrillators or pacemakers and are concerned
that your SurfLink Mobile might cause interference with
your medical device, please contact your physician or the
manufacturer of your medical device for information about
the risk of disturbance.

SurfLink Mobile should not be used during an MRI procedure.

Use on Aircrafts

SurfLink Mobile should not be used on aircrafts unless
specifically permitted by the flight personnel.

International Use

SurfLink Mobile is approved to operate at a radio frequency
that is specific to your country or region and might not be
approved for use outside your country or region. Be aware
that operation during international travel may cause
interference with other electronic devices, or other electronic
devices may cause interference with your SurfLink Mobile.

The battery in your SurfLink Mobile is not replaceable. Do not
attempt to replace the battery.

5858

Additional Info

FCC Information

FCC ID: EOA-CPED
IC: 6903A-CPED

Bluetooth Qualified Design Listing: B019453

FCC Notice

This device complies with part 15 of the FCC rules and
with RSS-210. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received,
including interference that may cause undesired operation
of the device.

Note: The manufacturer is not responsible for any radio or
TV interference caused by unauthorized modifications to this
equipment. Such modifications could void the user’s authority
to operate the equipment.

Note FCC

Cet appareil est conforme avec la partie15 des règles de
la FCC et du RSS-210. L’utilisation est assujettie à deux
conditions: (1) Cet appareil ne doit pas causer d’interférence
nuisible et (2) ce dispositif doit accepter l’interférence reçue
incluant l’interférence qui pourrait causer des opérations
indésirables pour l’appareil.

5959

Additional Info

Note: Le manufacturier n’est pas responsable de l’interférence
créée par la modification de cet équipement lors de l’écoute
du téléviseur ou de la radio. De telles modifications pourraient
entrainer la révocation de l’autorité de l’utilisateur à opérer cet
équipement.

Hereby, Paradigm declares that the SurfLink Mobile is in
compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC. A copy of the Declaration of
Conformity can be obtained from the addresses below.

Paradigm, Inc.
6600 Washington Ave. South
Eden Prairie, MN 55344 USA

Paradigm, Inc. European Headquarters
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom

6060

Additional Info

Notes

61

Notes

62

Notes

63

© 2014 Paradigm, Inc. All Rights Reserved.

84934-007 8/14 BKLT0248-04-EE-XX