SurfLink MOBILE 2, SurfLink Mobile 2 Operation Manual

MOBILE 2

OPERATIONS MANUAL

Table of Contents

Introduction 5

Basic Use 6

Getting Started 11

Power Button 11
Touch Screen Display 11
Volume Up Button 13
Volume Down Button 13
Micro-USB Jack 13
Built-In Microphones 15
Performance Overview 15

Operation 16
Adjusting Settings in your Hearing Devices 16
Streaming Cell Phone Calls 18
Call Waiting 20
Streaming Audio 21
Streaming Bluetooth Landline Phone Calls 23

Tools 25
Bluetooth Features 25
Manage Paired Bluetooth Devices 27
Brightness 28
Syncing Hearing Devices 29
Choose Features for SurfLink Mobile 2 31
Remote Layout 33
Language 34
Settings Lock 35
Display Options 36
Phone Options 37
General Options 38

Additional Information 40
Accessories 40
Bluetooth Overview 43
Required Information 44
FCC Information 47

2 3

Introduction

SurfLink Mobile 2 is designed to interface with your
wireless hearing devices in multiple ways:

• As a cell phone streaming device

• As an audio streaming device from:

– Bluetooth devices

– Line-in input via the micro-USB jack

– Built-in omni (“Surround”) and directional

(“Focus”) microphones

• As a remote control to make hearing device
setting adjustments

Streaming – Audio or sound transmitted wirelessly
from SurfLink Mobile 2 to your hearing devices.

4 5

Basic Use

1. Power Button

• Long press and hold (5 seconds) powers on
or powers off SurfLink Mobile 2

• Short press and release wakes or hides display
while SurfLink Mobile 2 is powered on

2. Touch Screen Display – Press and release on

touch screen buttons to make selection

3. Volume Up Button – Press and release to

increase sound levels

4. Volume Down Button – Press and release to

decrease sound levels

5. Micro-USB Jack

• Recharge via battery-charging cable

• Stream audio from the line-in cable

6. Built-In Microphones – For use in streaming

audio as an assistive listening device

1

6

3

4

2

5

6 7

Basic Use

Basic Use

To Sync Your Hearing Devices with SurfLink Mobile 2:

1. See page 29 for more details

To Pair a Bluetooth device (including cell phones)
with SurfLink Mobile 2:

1. See page 25 for more details

To Operate Remote Control:

1. Select lower left icon to navigate
to Remote screen

2. See page 16 for more details

Ear Selection

Left / Both / Right

Memory – Cycle
through available
memories

Mute / Unmute

Favorite

(varies by
hearing device) –

• Start/stop SurfLink
Media audio
streaming

• iQ Boost

• Jump to
Memory 4

• Multiflex Tinnitus
On/Off

• Not active

Home – Reset hearing
devices to Memory 1
at power on volume
level

To Stream Audio:

1. Select lower middle icon to navigate to
Streaming screen

2. Only available audio inputs are displayed

3. Select desired audio source button to highlight
and start streaming. Select highlighted button
to stop streaming

4. See page 21 for more details

Directional Mic. Graphic

Volume Graphic

100%

100%

100%

mp3 Player

Focus

Focus

Surround

Surround

Line-In

Line-In

Cell Phone

Cell Phone

Tablet

Tablet

Landline

Landline

mp3 Player

mp3 Player

Line-In

Surround

Focus

Tablet

Landline

100%

mp3 Player

Line-In

Surround Focus

Tablet

Landline

Point SurfLink Mobile
toward sound source

No hearing devices are

synced at this time

100%

mp3 Player

Line-In

Surround

Focus

Tablet

Landline

To Answer Incoming Phone Calls:

1. When an incoming call is received by a
cell phone connected to SurfLink Mobile 2,
the incoming call screen will appear

2. Accept call by selecting the Answer button

3. Decline call by selecting Do Not Answer button

4. See page 18 for more details

8 9

Basic Use

Basic Use

Getting Started

Basic Use

100%

Memory

Home

Mute

Disconnect

Incoming Call

5557635432

Connect

Mute

Mute

100%

To Make Outgoing Phone Calls:

1. Dial call on your connected cell phone

2. Once call is dialed, Phone screen appears
on SurfLink Mobile 2

3. See page 19 for more details

During Active Phone Calls

1. See page 19 for more details

Remote icon –
adjust hearing
devices during call

Remote Tab

100%

End Call

Just Talk

Mute

SurfLink Mic

100%

End Call

Mute

Just Talk

SurfLink Mic

100%

Memory

Home

Mute

Disconnect

100%

End Call

Just Talk

Mute

SurfLink Mic

Connect

Mute

Mute

SurfLink Mic

JustTalk –
use hearing device
microphones as voice
pickup option

SurfLink Mic – use
built-in microphones
on SurfLink Mobile 2
as voice pickup option
Mute – when
highlighted, caller
cannot hear your voice

End Call – terminates
phone call

Getting Started

Power Button

To turn SurfLink Mobile 2 On, press and hold the
Power button. Release the button when the display

powers on.

When SurfLink Mobile 2 is on, you can put it into Sleep
Mode by a short press and release of the Power button.
In Sleep Mode, SurfLink Mobile 2 is still on, but the
display is turned off. SurfLink Mobile 2 will automatically
enter Sleep Mode to conserve power when no Touch
Screen input is received for the configured time.
To wake the display, press and release the Power
button, then select the Push to Unlock button on
the Touch Screen.

To turn SurfLink Mobile 2 Off, press and hold the
Power button (typically 5 - 15 seconds). Release
the button when the “Powering Down” message
is displayed.

Touch Screen Display

SurfLink Mobile 2 incorporates a full-color display with
a Touch Screen. Press and release the Touch Screen
buttons to make selections.

10 11

The taskbar at the top of the display provides status
information:

Indicator

Notes

100%

100%

push to unlock

When the SurfLink Mobile 2 Bluetooth
antenna is on, indicator will display on the
left side of the taskbar. When the Bluetooth
antenna is off, no indicator will display.

Charging @80%80%

Fully Charged

100%

Charging @60%60%

Charging @40%40%

Charging @20%20%

100%

Language

If an advisory message is available, an
indicator will display in the center of the
taskbar.

Fully Charged

100%

100%

100%

push to unlock

The SurfLink Mobile 2 battery status is
shown on the right side of the taskbar. For
example, a fully-charged SurfLink Mobile 2
shows 100% battery charge.

Charging @80%80%

Fully Charged

100%

Charging @60%60%

Charging @40%40%

Charging @20%20%

100%

10%

100%

Language

push to unlock

If less than 20% battery charge remains,
a low battery warning message appears.
SurfLink Mobile 2 should be promptly
recharged.

Charging @80%80%

Fully Charged

100%

Charging @60%

60%

100%

When properly recharging, indicator will
display next to battery status.

Charging @80%80%

Fully Charged

100%

Charging @60%60%

Charging @40%40%

Charging @20%20%

100%

Language

When exactly one Hands-Free Profile
Bluetooth device (typically, this would be
your cell phone) is connected, then the
Bluetooth icon will be surrounded by a
blue circle.

Charging @80%80%

Fully Charged

100%

Charging @60%60%

Charging @40%40%

Charging @20%20%

100%

Language

x2

When two Hands-Free Profile Bluetooth
devices are connected, then “x2” will be
added to the circled Bluetooth icon.

Volume Up Button

To increase the volume of sounds coming through
a hearing device, press and release the Volume Up
button on the side of SurfLink Mobile 2. Continue to
press and release until the desired volume is reached.

Volume Down Button

To decrease the volume of sounds coming through a
hearing device, press and release the Volume Down
button on the side of SurfLink Mobile 2. Continue to
press and release until the desired volume is reached.

Micro-USB Jack

The micro-USB jack is used for recharging the SurfLink
Mobile 2 battery, as well as accepting audio from a
Line-In cable.

The enclosed Line-In cable allows
SurfLink Mobile 2 to be connected
to any audio device with a female

3.5mm audio output jack. Simply
connect the micro-USB end of the
Line-In cable to SurfLink Mobile 2
(Figure 1) and connect the other
end to the audio device output jack.
See page 22 for more details on
streaming audio to hearing devices.

S

URF

L

INK

Fig. 1

12 13

Getting Started

Getting Started

To recharge the battery, connect
the Battery-Charging cable to the

micro-USB jack on SurfLink Mobile 2
(Figure 2). Attach the USB connector
of the Battery-Charging cable to the
power adaptor (Figure 3) and plug
into a wall outlet. To ensure proper
charging, verify that the lightning
bolt charging indicator appears on
the taskbar.

The SurfLink Mobile 2 battery can
also be charged via a computer
USB jack or an optional car charger
adaptor, although it may take longer than recharging
via a wall outlet. Charging time may also take longer
if the SurfLink Mobile 2 is streaming audio while it is
being recharged.

Plugging SurfLink Mobile 2 into active power source
will briefly light up the display (when the SurfLink
Mobile 2 is powered on, but the display is off).

TIP – If SurfLink Mobile 2 is powered off, then
plugging it into an active power source will begin
the recharge process even though the display does
not illuminate.

Built-In Microphones

SurfLink Mobile 2 includes built-in microphones
for gathering sound. The Directional Microphone
(“Focus”) receives sound from a particular direction.
The Omni Microphone (“Surround”) receives
sound from all directions. Turning on or off a specific
microphone is done from the Streaming screen –
see page 23 for more details.

Performance Overview

Style* Original Higher Capacity

Recharge Time Up to 3 hours Up to 6 hours

Streaming Time Up to 4 hours Up to 8 hours

Standby Time Up to 60 hours Up to 120 hours

Battery Type Rechargeable lithium-ion

TIP – For best streaming sound
quality, use the side buttons to
adjust the stream level (audio
resolution) to 75% or higher.

S

URF

L

INK

Fig. 2

Fig. 3

* To determine the Style, examine the small bar code label on back housing.

If “480” appears above the serial number, then it is “Higher Capacity” style.
Otherwise, your SurfLink Mobile is the “Original” style.

14 15

Getting Started

Getting Started

Operation

Adjusting Settings in your Hearing Devices

The Remote screen is accessible from the
Streaming, Tools, and Phone screens.

Left / Both / Right Ear Selection

Specifies whether adjustments are made
to a single hearing device or both hearing
devices.

Volume Up / Volume Down

Physical buttons on the side of SurfLink Mobile
2 make adjustments to overall volume of all
sounds coming through the hearing devices.

Memory Change

Cycles through the memories which are
programmed into hearing devices.

Favorite

• Start/stop SurfLink Media 2 audio streaming

• iQ Boost

• Jump to Memory 4

• Multiflex Tinnitus On/Off

• Not active

Activates the Favorite setting that is programmed into
hearing devices. Ask your hearing professional if your
hearing devices have Favorite functionality.

Mute / Unmute

Temporarily turns off all sounds coming into
the hearing devices. Unmute the hearing
devices by selecting Mute button again.

Note: When the hearing devices are muted, selecting any button on
the Remote screen will also unmute the hearing devices as well as
perform the function of the button selected.

Home

Resets the hearing devices to Memory 1 at
the power-on volume level.

100%

100%

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will
appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

100%

100%

100%

Left

Left

100%

Favorite

Mute

Home

100%

Favorite

Mute

Home

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will
appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

Left

Left

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Left

Left

Both

Both

Right

Right

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Left

Left

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Left

Left

Both

Both

Right

Right

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

16 17

Operation

Operation

Streaming Cell Phone Calls

(1) When SurfLink Mobile 2
is on and an incoming call
is received by a connected
cell phone, an Incoming
Call screen appears.

(2a) To answer the
incoming call, select
the Answer button.

Note: If possible, it is best to answer incoming calls via SurfLink
Mobile 2. There are some cell phones that do not properly route
the call to SurfLink Mobile 2 if you answer via the cell phone itself.

(2b) To Decline the incoming call:

• Select the Do Not

Answer button OR

• Select any of the physical buttons

on the SurfLink Mobile 2 housing.

Note: Incoming call can also be declined via the cell phone itself

(3) After answering an incoming cell
phone call (or initiating an outgoing
call), the Phone Call screen is
displayed.

Note: SurfLink Mobile 2 should be kept
within 3-6 feet [1-2 meters] of hearing
devices during cell phone streaming.

(3a) Either JustTalk (uses the hearing
device microphone) or SurfLink Mic
(uses the built-in SurfLink Mobile 2
microphone) can be used to pick up your voice during a
phone call. Select desired voice input option by toggling
between JustTalk and SurfLink Mic.

Note: When using the SurfLink Mic, SurfLink Mobile 2 should be
8-12 inches [20-30cm] from your mouth for optimal voice pickup.
The lanyard accessory can assist in this situation.

(3b) Select the Mute button during a phone call
to mute your own voice. Unmute your voice by
unhighlighting the Mute button.

(3c) Use the side buttons to adjust the
stream level (audio resolution) to 75%
or higher.

(3d) During a phone call, select the
Remote icon (lower left) to go to
Remote screen to make hearing
device adjustments.

• Selecting the Disconnect button allows the call to be
conducted on your cell phone, rather than
streamed to your hearing devices.

• Selecting the Connect button reestablishes the
connection between the cell phone and SurfLink Mobile 2,
allowing the call to be streamed to your hearing devices.

• Decreasing the volume

makes both the hearing device
microphone input and streamed
audio input sound quieter.

-or-

No-Look
Answering

100%

Memory

Home

Mute

Disconnect

Incoming Call

5557635432

Connect

Mute

Mute

100%

Incoming Call

5557635432

Unknown Caller

Answer

100%

Memory

Home

Mute

Disconnect

Incoming Call

5557635432

Connect

Mute

Mute

100%

Mute

Mute

Mute

Mute

Connect

Disconnect

Disconnect

Connect

Just Talk

Just Talk

SurfLink Mic

SurfLink Mic

Connect

Connect

Disconnect

Disconnect

Disconnect

Disconnect

Connect

Connect

Just Talk

Mute

Remote Tab

100%

End Call

Just Talk

Mute

SurfLink Mic

100%

End Call

Mute

Just Talk

SurfLink Mic

100%

Memory

Home

Mute

Disconnect

100%

End Call

Just Talk

Mute

SurfLink Mic

Connect

Mute

Mute

SurfLink Mic

Connect

Disconnect

Disconnect

Connect

Connect

Disconnect

Connect

Left

Left

100%

Favorite

Mute

Home

100%

Favorite

Mute

Home

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

Left

Left

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

18 19

Operation

Operation

(4) Select End Call button on Phone
screen to terminate the call.

Call Waiting

(1) If second incoming call is received
(by the same cell phone) during an
active cell phone call, the Incoming
Call Waiting screen may appear.

Note: If second incoming call occurs on a
different cell phone (which is also connected
with SurfLink Mobile 2), then the second call
will roll directly to that cell phone’s voicemail.

(2) Select Do Not Answer button
to ignore the second call and
continue with the active call.

(3) Select End Call + Answer button
to end the active call and answer
the second call.

(4) Select Hold Call + Answer button to
put the active call on hold and answer
the second call.

(4a) When second call is answered
using the Hold Call + Answer button, the
Swap Call Waiting screen will appear.

(4b) Select Swap Call button to switch
between the two calls by putting the
active call on hold.

(4c) To terminate the active call, select
End Call button. The call on hold will
become the active call.

Streaming Audio

SurfLink Mobile 2 can stream audio to your
hearing devices from:

• Bluetooth devices

• Line-In input from an audio device

• Built-in SurfLink Mobile 2 microphones

Note: SurfLink Mobile 2 should be kept within
12-15 feet [4-5m] of the hearing devices when
streaming audio.

(1) Select the Streaming icon at the
bottom of the display to navigate
to the Streaming screen.

(2) Audio sources, available for
selection, are displayed. To turn on
audio streaming, select an audio
source button, which then becomes
highlighted. To turn off audio
streaming, select the highlighted
audio source button.

“Surround” Microphone button – Receives
sound from all directions. This omnidirectional
microphone setting is useful for listening to
multiple speakers in quiet environments.

“Focus” Microphone button – Receives

sound from a particular direction (in front of

Swap Call

Do Not Answer

Do Not Answer

Disconnect

Disconnect

Connect

Connect

Swap Call

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Disconnect

Disconnect

Connect

Connect

Swap Call

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Disconnect

Disconnect

Connect

Connect

100%

Mute

SurfLink Mic

Just Talk

Swap Call

100%

Just Talk

Mute

End Call

Swap Call

SurfLink Mic

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

Just Talk

Swap Call

Swap Call

SurfLink Mic

SurfLink Mic

Swap Call

Connect

Connect

Disconnect

Disconnect

Do Not Answer

Do Not Answer

Disconnect

Disconnect

Connect

Connect

Just Talk

Incoming Call

5557635432

Unknown Caller

Answer

Incoming Call

Remote Tab

Phone Call Screens

100%

End Call

Just Talk

Mute

SurfLink Mic

100%

End Call

Mute

Just Talk

SurfLink Mic

100%

Memory

Home

Mute

Disconnect

Incoming Call

Caller Name

XXXXXXXXXX

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Incoming Call

Caller Name

XXXXXXXXXX

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

Incoming Call

5557635432

100%

End Call

Just Talk

Mute

SurfLink Mic

Connect

Mute

Mute

SurfLink Mic

100%

Off

On

Focus

Focus

Surround

Surround

Focus

Surround

100%

100%

100%

mp3 Player

Focus

Focus

Surround

Surround

Streaming Screen

Line-In

Surround Focus

Tablet

Landline

Point SurfLink Mobile
toward sound source

No hearing devices are

synced at this time

100%

mp3 Player

Line-In

Surround

Focus

Tablet

Landline

Focus

Focus

Focus

Focus

Surround

Surround

20 21

Operation

Operation

the microphone) while reducing sound levels from other
directions. This directional microphone setting is useful
for listening to a single speaker when background noise
is present.

Note: After selecting this button, a prompt will remind you to

point SurfLink Mobile 2 microphone toward sounds you want to
hear. In noisy environments, move SurfLink Mobile 2 as close as
possible to sound source.

Line-In button – Receives audio from Line-In

cable inserted into micro-USB jack of SurfLink
Mobile 2.

Bluetooth Streaming Input button – Receives

audio from a connected Bluetooth device.

Note: For this button to be available, the Bluetooth

antenna must be On, the Bluetooth device needs to be actively
connected with SurfLink Mobile 2, and Bluetooth device needs to
be powered on and within range of SurfLink Mobile 2.

(3) Use the side buttons to adjust the
stream level (audio resolution) to 75%
or higher.

(4) Select the Remote icon (lower left)
to go to Remote screen to make
hearing device adjustments.

Note: Decreasing the volume makes both the hearing device
microphone input and streamed audio input sound quieter.

Streaming Bluetooth Landline Phone Calls

SurfLink Mobile 2 can be paired to a Bluetooth
landline phone (or Bluetooth landline phone adaptor),
which supports the Bluetooth Headset Profile (HSP).
Bluetooth landline phone calls can be streamed to
hearing devices via SurfLink Mobile 2.

(1) When SurfLink Mobile 2 is On and an
incoming call is received by connected
Bluetooth landline phone, the Headset
Incoming Call screen appears.

(2) To answer the incoming call, select
the Connect button.

(3) To make an Outgoing call from
Bluetooth landline phone:

(3a) Dial from the landline phone.

Quickly select the connection button
on the Bluetooth landline phone.

–OR–

(3b) Select Landline phone button

(center-right). Quickly dial the call
from the landline phone.

(4) After answering an incoming landline
call (or initiating an outgoing landline call),
the Headset screen is displayed.

Note: SurfLink Mobile 2 should be kept

within 3-6 feet [1-2 meters] of hearing
devices during headset streaming.

Focus

Focus

Surround

Surround

Line-In

Line-In

Focus

Focus

Surround

Surround

Line-In

Line-In

Cell Phone

Cell Phone

Tablet

Tablet

Landline

Landline

mp3 Player

mp3 Player

Left

Left

100%

Favorite

Mute

Home

100%

Favorite

Mute

Home

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

Left

Left

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

Phone Call Screen

100%

Mute

SurfLink Mic

Just Talk

Swap Call

Phone Call Waiting Screen

100%

Just Talk

Mute

End Call

Swap Call

SurfLink Mic

Incoming Call

Connect

5557635432

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

Disconnect

Mute

Just Talk

SurfLink Mic

100%

Disconnect

Just Talk

Mute

SurfLink Mic

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

Just Talk

Swap Call

Swap Call

SurfLink Mic

100%

100%

100%

100%

mp3 Player

Focus

Focus

Surround

Surround

Line-In

Surround Focus

Tablet

Landline

Point SurfLink Mobile

toward sound source

No hearing devices are

synced at this time

100%

mp3 Player

Line-In

Surround

Focus

Tablet

Landline

Phone Call Screen

100%

Mute

SurfLink Mic

Just Talk

Swap Call

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

Disconnect

Mute

Just Talk

SurfLink Mic

100%

Disconnect

Just Talk

Mute

SurfLink Mic

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

Just Talk

Swap Call

Swap Call

SurfLink Mic

22 23

Operation

Operation

(4a) Either Just Talk (uses the hearing
device microphone) or SurfLink Mic
(uses the built-in SurfLink Mobile 2
microphone) can be used to pick up
your voice during a phone call. Select desired voice input
option by toggling between JustTalk and SurfLink Mic.

Note: When using the SurfLink Mic, the SurfLink Mobile 2 should

be 8-12 inches [20-30cm] from your mouth for optimal voice
pickup. The lanyard accessory can assist in this situation.

(4b) Select the Mute button during a phone call
to mute your own voice. Unmute your voice by
“unhighlighting” the Mute button.

4c) Use the side buttons to adjust the
stream level (audio resolution) to 75%
or higher.

(4d) During a phone call, select the
Remote icon (lower left) to go to
Remote screen to make hearing
device adjustments.

Note: Decreasing the volume makes

both the hearing device microphone
input and streamed audio input
sound quieter.

(5) Select Disconnect button on
Headset screen to end the call.

Note: In addition to ending the call on the

SurfLink Mobile 2, it may also be necessary
to terminate the call on the Bluetooth
Landline phone.

Tools

Bluetooth Features

To stream audio (including cell phone calls) using
SurfLink Mobile 2, you must first pair your Bluetooth
device with SurfLink Mobile 2. See Bluetooth
Overview (page 43) for more details.

(1) Select the Tools icon at the
bottom of the display to navigate
to the Tools screen.

(2) Select Bluetooth button on
the Tools screen.

(3a) Select (highlight) the Bluetooth
button to turn Bluetooth antenna On.

Note: Bluetooth antenna must be on to stream audio from

a connected Bluetooth device, such as your cell phone.

(3b) Select (unhighlight) the Bluetooth button
to turn Bluetooth antenna Off.

Note: Turn off the Bluetooth button when you:

• Do not want to stream audio from your
cell phone or other Bluetooth devices

• Want to conserve SurfLink Mobile 2 battery life

• Are traveling on an airplane

• Are in an area where wireless signals are prohibited

Connect

Disconnect

Disconnect

Connect

Just Talk

Just Talk

SurfLink Mic

SurfLink Mic

Connect

Connect

Disconnect

Disconnect

Disconnect

Disconnect

Connect

Connect

Just Talk

SurfLink Mic

Mute

Swap Call

Swap Call

Connect

Connect

Disconnect

Disconnect

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Disconnect

Disconnect

Connect

Connect

Just Talk

Phone Call Screen

Remote Screen

100%

Mute

SurfLink Mic

Just Talk

Swap Call

100%

HomeMute

Memory

Left

Both

Right

Disconnect

Phone Call Waiting Screen

100%

Just Talk

Mute

End Call

Swap Call

SurfLink Mic

Incoming Call

Connect

5557635432

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

Disconnect

Mute

Just Talk

SurfLink Mic

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

HomeMute

Memory

Left

Both

Right

Favorite

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

Just Talk

Swap Call

Swap Call

SurfLink Mic

100%

Left

Left

100%

Favorite

Mute

Home

100%

Favorite

Mute

Home

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

Left

Left

100%

Favorite

Home

Mute

Remote Layout

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Mute

Home

100%

Memory

Favorite

Home

100%

Memory

Favorite

Mute

100%

Phone Call Screen

Remote Screen

100%

Mute

SurfLink Mic

Just Talk

Swap Call

100%

HomeMute

Memory

Left

Both

Right

Disconnect

Phone Call Waiting Screen

100%

Just Talk

Mute

End Call

Swap Call

SurfLink Mic

Incoming Call

Connect

5557635432

Handset Incoming Call

100%

SurfLink Mic

If both Just Talk and

SurfLink Mic are available

100%

Disconnect

Just Talk

Mute

SurfLink Mic

100%

Disconnect

Mute

Just Talk

SurfLink Mic

100%

SurfLink Mic

Mute highlighted,

Just Talk and SurfLink Mic greyed out

100%

Disconnect

Just Talk

Mute

SurfLink Mic

Handset Remote Screen

100%

HomeMute

Memory

Left

Both

Right

Favorite

SurfLink Mic

Just Talk

SurfLink Mic

Just Talk

Just Talk

Connect

Disconnect

Swap Call

Swap Call

SurfLink Mic

100%

100%

Bluetooth

Paired Devices

Pairing Mode

100%

Choose Icon

“Tim_iPod”

has been paired

successfully

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

(error)

100%

Kevin_Kindle

HandsFree + Media

Change List Order

Choose Icon

100%

Paired Devices

Kevin_Kindle

SCH-1545

Tim_iPod

100%

Bluetooth

Paired Devices

Pairing Mode

100%

Change List Order

device_A

device_C

Kevin_Kindle

OK Cancel

Pairing Mode

Pairing Mode

Pairing Mode

Pairing Mode

24 25

Tools

Operation

(4) Highlight the Pairing Mode button to
initiate the Bluetooth pairing process.
This button remains highlighted during
the Bluetooth pairing process.

Note: Bluetooth device must also be put into

pairing mode. Ensure the Bluetooth device is
within 30 feet [10m] of SurfLink Mobile 2.

(5) Confirm the Bluetooth pairing on Bluetooth device.
If you are unfamiliar with the Bluetooth pairing process,
consult your Bluetooth device owner’s manual.

Note: Some Bluetooth devices may ask for

SurfLink Mobile 2 PIN, which is 0000.

(6) Once the Bluetooth pairing process
is complete, SurfLink Mobile 2 displays
a success message. Select Choose Icon
button.

Note: If Bluetooth pairing is unsuccessful or if

too much time elapses, then SurfLink Mobile 2
displays an advisory message.

(7) Use the up/down arrows to page
through the list of available icons. For
example, “Cell Phone” button would be
an appropriate selection for your cell phone.

(8) Once the icon has been selected, the
Paired Devices screen will appear and will
show the newly paired cell phone in the list
of available paired Bluetooth devices.

Manage Paired Bluetooth Devices

(1) Select the Tools icon at the
bottom of the display to navigate
to the Tools screen.

(2) Select Bluetooth button on
the Tools screen.

(3) Select the Paired Devices button
to view the list of paired Bluetooth devices.

(4) Select a specific Bluetooth device to view more details.

Change List Order button – moves Bluetooth device in

the list via up/down arrows.

Choose Icon button – select graphic icon to be

associated with Bluetooth device.

Trash button – deletes Bluetooth device pairing from

SurfLink Mobile 2 and removes Bluetooth device from list.

Note: It is also important to manually delete the pairing on the
Bluetooth device itself.

(5) When a paired Bluetooth device is
actively connected to SurfLink Mobile 2,
the Bluetooth Connection icon will
appear next to the device name on
the Paired Devices screen.

100%

Choose Icon

“Tim_iPod”

has been paired

successfully

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

Pairing Mode

Pairing Mode

100%

Bluetooth

Settings

Brightness

100%

Bluetooth

Paired Devices

Pairing Mode

100%

Choose Icon

“Tim_iPod”

has been paired

successfully

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

(error)

100%

Settings

Brightness

Bluetooth

100%

Kevin_Kindle

HandsFree + Media

Change List Order

Choose Icon

100%

Paired Devices

Kevin_Kindle

SCH-1545

Tim_iPod

100%

Bluetooth

Paired Devices

Pairing Mode

100%

Change List Order

device_A

device_C

Kevin_Kindle

OK Cancel

100%

Un-pair

Kevin_Kindle

from SurfLink Mobile?

Cell Phone

Cell Phone

Pairing Mode

Pairing Mode

100%

Choose Icon

“Tim_iPod”

has been paired

successfully

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

(error)

100%

Kevin_Kindle

HandsFree + Media

Change List Order

Choose Icon

100%

Paired Devices

Kevin_Kindle

SCH-1545

Tim_iPod

100%

Change List Order

device_A

device_C

Kevin_Kindle

OK Cancel

Pairing Mode

Pairing Mode

Pairing Mode

Pairing Mode

Pairing Mode

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

100%

Kevin_Kindle

HandsFree + Media

Change List Order

Choose Icon

100%

Change List Order

device_A

device_C

Kevin_Kindle

OK Cancel

Pairing Mode

Pairing Mode

100%

Choose Icon

“Tim_iPod”

has been paired

successfully

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

(error)

100%

Kevin_Kindle

HandsFree + Media

Change List Order

Choose Icon

100%

Paired Devices

Kevin_Kindle

SCH-1545

Tim_iPod

100%

Change List Order

device_A

device_C

Kevin_Kindle

OK Cancel

Pairing Mode

Pairing Mode

100%

Choose Icon

“Tim_iPod”

has been paired

successfully

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

(error)

100%

Kevin_Kindle

HandsFree + Media

Change List Order

100%

Kevin_Kindle

SCH-1545

100%

device_A

Kevin_Kindle

Pairing Mode

Pairing Mode

26 27

Tools

Tools

(6) Select a specific Bluetooth device
button on Paired Devices screen to see
details on its active Bluetooth Connection
with SurfLink Mobile 2.

Hands-Free – required for cell phone

call streaming. Uses Hands-Free
Profile (HFP).

Media – required for audio streaming

from a Bluetooth entertainment device.
Uses Advanced Audio Distribution Profile (A2DP).

Headset – typically used when streaming from a

Bluetooth landline phone. Uses Headset Profile (HSP).

“+” – more than one type of Bluetooth connection is

available on Bluetooth device. In example shown, both
Hands-Free and Media connections are available.

Brightness

(1) Select the Tools icon at the bottom of
the display to navigate to the Tools screen.

(2) Select Brightness button on the
Tools screen.

(3) Select “+” button or “-” button
to adjust the display brightness.

(4) Select OK to accept adjustments.

(5) Select Cancel to reject adjustments
and continue with previous brightness settings.

Syncing Hearing Devices

Syncing establishes a relationship between your

wireless hearing devices and SurfLink Mobile 2.
For hearing devices to receive streamed audio and
remote control commands from SurfLink Mobile 2,
you must first sync the hearing devices with SurfLink
Mobile 2.

(1) Select the Tools icon at the
bottom of the display to navigate
to the Tools screen.

(2) Select Settings button on the
Tools screen.

(3) Select Advanced Setup button
on Settings screen.

(4) Select Hearing Devices button on
Advanced Setup screen.

(5a) If there are no hearing devices
synced with SurfLink Mobile 2, a
reminder message is displayed.

Note: This reminder message may also

be displayed on the Remote screen and
Streaming screen.

(5b) If hearing devices are already
synced with SurfLink Mobile 2, their
serial numbers will be displayed.

100%

Choose Icon

Phone

mp3 Player

Cell Phone

100%

Retry Cancel

Bluetooth pairing

was unsuccessful

100%

Kevin_Kindle

HandsFree + Media

Change List Order

Choose Icon

100%

Change List Order

device_A

device_C

Kevin_Kindle

OK Cancel

Pairing Mode

Pairing Mode

100%

Brightness

OK Cancel

100%

Brightness

OK

Cancel

100%

Brightness

OK

Cancel

100%

Advanced Setup

Features

Remote Layout

Language

Settings

Lock:

O

Hearing Devices

100%

Hearing Devices

No hearing devices

are synced

at this time.

Sync New

100%

Cancel

Open and close the battery

door of the hearing device(s)

you wish to Sync. Devices

will be automatically

detected and displayed.

100%

Select Hearing Devices

to Sync:

13134782

13134803

Play Tone Sync

100%

Hearing Devices

Synced Hearing Devices:

13134782

13134803

Sync New

100%

Un-sync

13134782

13134803

from SurfLink Mobile?

OK Cancel

100%

Un-Syncing...

Please Wait

100%

OK

If Inspire tting session is

open, please close it now.

100%

Syncing...

Please Wait

100%

Hearing Devices

Synced Hearing Devices:

13134782

13134803

Sync New

100%

Un-sync

13134782

13134803

from SurfLink Mobile?

OK Cancel

100%

Un-Syncing...

Please Wait

28 29

Tools

Tools

(6) Select the Sync New button to put the SurfLink Mobile 2
into syncing mode.

Note: SurfLink Mobile 2 can be synced with at most one left and

one right hearing device at a time.

(7) Select OK.

Important Note for Professionals: If Inspire

fitting session is open, please close it now.

(8) Follow on-screen instructions to
power off and then power on the
hearing device(s) you wish to sync
with SurfLink Mobile 2.

(9) Hearing devices will be detected by
SurfLink Mobile 2 and the serial numbers
will be shown on the display. Optionally,
you can select Play Tone button to
present a sound in the hearing devices
to confirm the correct hearing devices
were detected. Select the Sync button
to complete the syncing process.

(10) When syncing is successful, you
will see a message and hear a sustained
success tone presented through the
hearing device.

Your hearing devices and SurfLink Mobile 2
will now operate as a wireless system.

Choose Features for SurfLink Mobile 2

(1) Select the Tools icon at the
bottom of the display to navigate
to the Tools screen.

(2) Select Settings button on the
Tools screen.

(3) Select Advanced Setup button on
Settings screen.

(4) Select Features on Advanced
Setup screen.

(5) It is possible to limit SurfLink Mobile 2
functionality by turning on or off specific
Features.

Remote Control button – If on

(highlighted), then Remote screen will be
available to user. If off (unhighlighted),
then Remote screen will not be available.

Omni Mic button – If on, then “Surround”

button will be available on Streaming screen.
If off, then “Surround” microphone audio
input will not be available.

Directional Mic button – If on, then “Focus”

button will be available on Streaming screen.
If off, then “Focus” microphone audio input
will not be available.

100%

Cancel

Open and close the battery

door of the hearing device(s)

you wish to Sync. Devices

will be automatically

detected and displayed.

100%

Select Hearing Devices

to Sync:

13134782

13134803

Play Tone Sync

100%

Un-sync

13134782

13134803

from SurfLink Mobile?

OK Cancel

100%

Un-Syncing...

Please Wait

100%

OK

If Inspire tting session is
open, please close it now.

100%

Syncing...

Please Wait

100%

Select Hearing Devices

to Sync:

13134782

13134803

Play Tone Sync

100%

Syncing...

Please Wait

100%

Cancel

Open and close the battery

door of the hearing device(s)

you wish to Sync. Devices

will be automatically

detected and displayed.

100%

Select Hearing Devices

to Sync:

13134782

13134803

Play Tone Sync

100%

Un-Syncing...

Please Wait

100%

Syncing...

Please Wait

100%

Hearing device

syncing is complete.

OK

13134782

13134803

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock:

O

Settings > Advanced Setup > Features Settings > Advanced Setup > Remote Layout

100%

Features

Remote Control

Omni Mic

(”Surround”)

Directional Mic

(”Focus”)

Line-In Audio

Bluetooth Media and
Bluetooth Phone Calls

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Features

Remote Control

Omni Mic

(”Surround”)

Directional Mic

(”Focus”)

Line-In Audio

Bluetooth Media and
Bluetooth Phone Calls

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

30 31

Tools

Tools

Line-In Audio button – If on, then “Line-In” button will

be available on Streaming screen when the Line-In cable
is inserted into micro-USB jack on SurfLink Mobile 2.
If off, then “Line-In” audio input will not be available.

Bluetooth Media and Bluetooth Phone Calls button –

If on, SurfLink Mobile 2 is capable of interacting with
Bluetooth devices. If off, SurfLink Mobile 2 will not be
capable of Bluetooth functionality.

TIP – If Omni Mic, Directional Mic, Line-In Audio, and
Bluetooth Media buttons are all off, then the Streaming
screen will not be available.

Remote Layout

(1) Select the Tools icon at the
bottom of the display to navigate
to the Tools screen.

(2) Select Settings button on the
Tools screen.

(3) Select Advanced Setup button
on Settings screen.

(4) Select Remote Layout on
Advanced Setup screen.

(5) Remote Layout screen allows the
user to customize their Remote screen.
Choose your desired functionality
amongst any combination of the
Memory button, Favorite button,
Mute button, and/or Home button.

Note: Highlighted buttons will appear on

Remote screen. For example, if hearing
devices are programmed with only one
memory, then the Memory button could
be removed from the Remote screen to
reduce user confusion

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

32 33

Tools

Tools

Language

(1) Select the Tools icon at the
bottom of the display to navigate
to the Tools screen.

(2) Select Settings button on the
Tools screen.

(3) Select Advanced Setup button on
Settings screen.

(4) Select Language on Advanced
Setup screen.

(5) Using up and/or down arrow, scroll
through list of available languages.
Select desired language.

(6) Select Yes to accept new language.

(7) Select Cancel to continue with
previous language selection.

Settings Lock

(1) Select the Tools icon at the
bottom of the display to navigate
to the Tools screen.

(2) Select Settings button on the
Tools screen.

(3) Select Advanced Setup button
on Settings screen.

(4) If Settings Lock feature is off,
then user has access to all screens.

(5) If Settings Lock feature is on
(as indicated by the padlock icon
on the Settings button), then user
may want to contact their hearing
professional for assistance.

Note: This feature may be helpful for

users, who might inadvertently make
changes SurfLink Mobile 2 settings.

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock:

O

Settings > Advanced Setup > Features Settings > Advanced Setup > Remote Layout

Settings > Advanced Setup > Language

Settings > Display

100%

Features

Remote Control

Omni Mic

(”Surround”)

Directional Mic

(”Focus”)

Line-In Audio

Bluetooth Media and
Bluetooth Phone Calls

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Settings

Lock

O

100%

Language

English

Espanol

Deutsch

100%

OK Cancel

Set language

to English?

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

Language

Settings > Display

100%

Features

Remote Control

Omni Mic

(”Surround”)

Directional Mic

(”Focus”)

Line-In Audio

Bluetooth Media and
Bluetooth Phone Calls

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Language

English

Espanol

Deutsch

100%

OK Cancel

Set language

to English?

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

On

Settings > Advanced Setup > Hearing Devices Screens

100%

100%

100%

Select Hearing Devices

100%

Hearing Devices

Synced Hearing Devices:

13134782

13134803

Sync New

100%

Un-sync

13134782

13134803

from SurfLink Mobile?

OK Cancel

100%

Un-Syncing...

Please Wait

100%

100%

Normal Pressed

100%

Brightness

OK Cancel

100%

Brightness

OK

Cancel

100%

Settings

Advanced Setup

Display

Phone

General

100%

Advanced Setup

Features

Remote Layout

Language

Settings

Lock:

100%

Settings

Brightness

Bluetooth

O

Hearing Devices

34 35

Tools

Tools

Display Options

(1) Select the Tools icon at the bottom
of the display to navigate to the
Tools screen.

(2) Select Settings button on the
Tools screen.

(3) Select Display on Settings screen.

(4) Select Button Text to be on or off.

(5) Select Sleep Delay button on
Display screen to configure the
display’s Sleep Mode timeout period.

Phone Options

(1) Select the Tools icon at the
bottom of the display to navigate
to the Tools screen.

(2) Select Settings button on the

Tools screen.

(3) Select Phone on Settings screen.

(4) User can customize their experience
with options on Phone screen.

Phone Ringtone – If turned on, the

cell phone ringtone will be streamed
via SurfLink Mobile 2 to hearing
devices during incoming calls.

JustTalk Mode – If on, JustTalk will

be an available option for Voice Pickup
during cell phone calls. If off, SurfLink
Mic will be the only Voice Pickup option
available during cell phone calls.

Note: Turning off JustTalk Mode will extend

hearing device battery life.

No-Look Answering – If on, entire

display becomes answer call button
allowing user to answer incoming cell
phone calls without looking. If off,
display will have both answer button
and reject button.

Note: This does not apply to incoming

Bluetooth landline phone calls.

Settings > Display

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Sleep Delay

Button Text:

On

100%

1 Minute

3 Minutes

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock:

O

Settings > Advanced Setup > Features Settings > Advanced Setup > Remote Layout

Settings > Advanced Setup > Language

Settings > Phone Settings > General

Settings > Display

100%

Features

Remote Control

Omni Mic

(”Surround”)

Directional Mic

(”Focus”)

Line-In Audio

Bluetooth Media and
Bluetooth Phone Calls

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Settings

Lock

O

100%

Language

English

Espanol

Deutsch

100%

OK Cancel

Set language

to English?

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

Settings

Advanced Setup

Display

Phone

General

100%

Phone

Just Talk

Mode:

On

No-Look

Answering:

On

Phone

Ringtone:

On

100%

Settings

Advanced Setup

Display

Phone

General

100%

General

Reset

About

Default Power On Screen:

Streaming

Remote

100%

Firmware version:

Serial number:

About

100%

OK Cancel

Do you really want to

reset Surink Mobile to

factory settings?

Note: Selecting OK will
restart SurfLink Mobile.

Language

Settings > Display

100%

Features

Remote Control

Omni Mic

(”Surround”)

Directional Mic

(”Focus”)

Line-In Audio

Bluetooth Media and
Bluetooth Phone Calls

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Language

English

Espanol

Deutsch

100%

OK Cancel

Set language

to English?

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

Phone

Just Talk

Mode:

On

No-Look

Answering:

On

Phone

Ringtone:

On

100%

Settings

Advanced Setup

Display

Phone

General

100%

General

Reset

About

Default Power On Screen:

Streaming

Remote

100%

Firmware version:

Serial number:

About

100%

OK Cancel

Do you really want to

reset Surink Mobile to

factory settings?

Note: Selecting OK will

restart SurfLink Mobile.

Incoming Call

5557635432

Unknown Caller

Answer

Phone Call Screens

100%

Memory

Home

Mute

Disconnect

Incoming Call

5557635432

Connect

Mute

Mute

100%

36 37

Tools

Tools

General Options

(1) Select the Tools icon at the
bottom of the display to navigate
to the Tools screen.

(2) Select Settings button on the

Tools screen.

(3) Select General on Settings screen.

(4) Select either the Remote or Streaming
screen as the Default screen displayed
when SurfLink Mobile 2 is powered on.

Note: Remote or Streaming will not be

selectable, if those screens are turned Off
in Advanced Setup > Features.

Note: SurfLink Mobile 2 defaults

to Tools screen when there are
no hearing devices synced.

(5) Select Reset button on General
screen to erase all synced hearing

devices, all paired Bluetooth devices,
and reset any settings/features that
were altered since leaving the factory.

(6) Select OK to Reset.

(7) Select Cancel to keep
SurfLink Mobile 2 settings as is.

(8) Select About button on General
screen to obtain detailed information
about SurfLink Mobile 2.

Settings > Display

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

OK Cancel

Set language

to English?

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

Settings

Advanced Setup

Display

Phone

General

100%

General

Reset

About

Default Power On Screen:

Streaming

Remote

100%

Firmware version:

Serial number:

About

100%

OK Cancel

Do you really want to

reset Surink Mobile to

factory settings?

Note: Selecting OK will
restart SurfLink Mobile.

Settings > Display

100%

Advanced Setup

Hearing Devices

Features

Remote Layout

Language

Settings

Lock

O

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Settings

Advanced Setup

Display

Phone

General

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

General

Reset

About

Default Power On Screen:

Streaming

Remote

100%

Firmware version:

Serial number:

About

100%

OK Cancel

Do you really want to

reset Surink Mobile to

factory settings?

Note: Selecting OK will
restart SurfLink Mobile.

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

OK Cancel

Do you really want to

reset Surink Mobile to

factory settings?

Note: Selecting OK will

restart SurfLink Mobile.

100%

Memory

Favorite

Home

Mute

Remote Layout

Highlighted buttons will

appear on Remote screen

100%

Display

Sleep Delay

Button Text:

On

100%

Sleep Delay

1 Minute

3 Minutes

5 Minutes

100%

Firmware version:

Serial number:

About

100%

OK Cancel

Do you really want to

reset Surink Mobile to

factory settings?

Note: Selecting OK will
restart SurfLink Mobile.

TIP – For best performance, always ask your hearing
professional about firmware updates for both your
hearing devices and SurfLink Mobile 2.

38 39

Tools

Tools

Additional Information

Accessories

SurfLink Mobile 2 comes with the following:

Description Part Number

USB power adaptor 52824-000

Battery-Charging cable 52865-000

Line-In cable 52864-000

Base clip

Mobile 2: 91249-000
Mobile: [phone]

Lanyard attachment

Mobile 2: 53099-000
Mobile: [phone]

Belt clip attachment

Mobile 2: 53098-000
Mobile: [phone]

These accessories can be purchased separately:

Optional

USB car charger adaptor 52869-000

Carrying case 52868-000

EU, UK, and Australia USB
power adaptors

Call your hearing
professional

Line-In cable adaptor, which
allows concurrent line-in
audio streaming and battery
recharging.

53105-000

The clip and lanyard accessories allow the SurfLink
Mobile 2 to be worn for hands-free use. The Base
Clip attaches directly to SurfLink Mobile 2. The Base
Clip attaches to either the neck-worn Lanyard or
Belt Clip.

Base Clip Front/Back Lanyard Attachment Belt Clip Attachment

Slide the desired attachment option
(Lanyard or Belt Clip) onto the Base
Clip, and then attach the Base Clip
to SurfLink Mobile 2 by orientating
the clip according to the shadowed
outline of the Base Clip on the back
of the SurfLink Mobile 2 (Figure 4).

To interchange attachments,
remove the Base Clip from SurfLink
Mobile 2, then press down on
the release tab (Figure 5) of the
Base Clip to unlock and slide the
attachment out of position toward
the center of the Base Clip

Fig. 4

Fig. 5

40 41

Additional Info

Additional Info

(Figure 6), where it can be
removed (Figure 7). Insert the
desired attachment into the center
position of the Base Clip (Figure 8)
and slide into position at one end
of the Base Clip to lock the
attachment into place (Figure 9).

Bluetooth Overview

Bluetooth is a wireless communication technology
used to transmit audio and data. A connected
Bluetooth device (cell phone, MP3 player, computer,
etc.) can wirelessly share audio or data with the
SurfLink Mobile 2, which in turn can stream audio to
synced hearing devices. A Bluetooth device you wish
to use with your SurfLink Mobile 2 must support the
appropriate Bluetooth profiles.

• To make/receive phone calls, your Bluetooth
device must support either the “Headset” (HSP)
or “Hands-Free” (HFP) profile.

• To listen to stereo music, your Bluetooth device
must support the “Media” (A2DP) profile.

To enable Bluetooth communication, two procedures
must be completed:

Pairing – Establishes a relationship between a

Bluetooth device and SurfLink Mobile 2. It only
needs to be done once for each Bluetooth device
you wish to use with your SurfLink Mobile 2.

Connecting – Establishes the ability to actively

stream audio from a previously paired Bluetooth
device to your synced hearing devices via the
SurfLink Mobile 2. Many Bluetooth devices
perform the connection procedure automatically
after pairing.

Fig. 8

Fig. 9

Fig. 7

Fig. 6

42 43

Additional Info

Additional Info

Required Information

Waste from electronic equipment must be
handled according to local regulations.

Instructions for Disposal of Old Electronics

Starkey Hearing Technologies encourages, and your local
community laws may require, that your SurfLink Mobile 2
be disposed of via your local electronics recycling/disposal
process.

The below instructions are provided for the benefit of
disposal/recycling personnel. Please include this manual
with your device when disposing of your SurfLink Mobile 2.

For Disposal/Recycling Personnel Only

This product contains a Lithium Ion Polymer battery.
To remove this battery:

• Remove the two screws on the back of the
SurfLink Mobile 2.

• Slide the bottom plate up slightly to separate the
top from the bottom.

• Unplug the battery and tape the connector end to
prevent accidental shorting.

• Pry the battery away from the back plate using a
wide flat blade.

SurfLink Mobile 2 is designed to comply with the most stringent
Standards of International Electromagnetic Compatibility.
However, it is still possible that you may experience interference
caused by power line disturbances, airport metal detectors,

electromagnetic fields from other medical devices, radio signals
and electrostatic discharges.

If you use other medical devices or wear implantable medical
devices such as defibrillators or pacemakers and are concerned
that your SurfLink Mobile 2 might cause interference with
your medical device, please contact your physician or the
manufacturer of your medical device for information about
the risk of disturbance.

SurfLink Mobile 2 should not be used during an MRI procedure.

Use on Aircrafts

SurfLink Mobile 2 should not be used on aircrafts unless
specifically permitted by the flight personnel.

International Use

SurfLink Mobile 2 is approved to operate at a radio frequency
that is specific to your country or region and might not be
approved for use outside your country or region. Be aware
that operation during international travel may cause interference
with other electronic devices, or other electronic devices may
cause interference with your SurfLink Mobile 2.

The battery in your SurfLink Mobile 2 is not replaceable.
Do not attempt to replace the battery.

We are required by regulations to provide the
following warnings:

WARNING: Use of the SurfLink Mobile 2 directly next to other

electronic equipment should be avoided because it could
result in improper performance. If such use is necessary, note
as to whether your hearing aids and the other equipment are
operating normally.

44 45

Additional Info

Additional Info

FCC Information

FCC ID: EOA-CPED
IC: 6903A-CPED (Model 300)

Bluetooth Qualified Design Listing: B019453

FCC/IC Notice

This device complies with part 15 of the FCC rules and with
Industry Canada’s license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may
cause undesired operation of the device.

NOTE: The manufacturer is not responsible for any radio or
TV interference caused by unauthorized modifications to this
equipment. Such modifications could void the user’s authority
to operate the equipment.

Note FCC/IC

Cet appareil est conforme à la partie 15 des règles de la
FCC et avec les normes RSS de licence d’Industrie Canada.
Le fonctionnement est soumis à deux conditions: (1) Cet
appareil ne doit pas causer d’interférences nuisibles et
(2) cet appareil doit accepter toute interference reçue,
y compris les interférences qui peuvent causer des
fonctionnements du dispositif.

NOTE: Le manufacturier n’est pas responsable de l’interférence
créée par la modification de cet équipement lors de l’écoute
du téléviseur ou de la radio. De telles modifications pourraient
entrainer la révocation de l’autorité de l’utilisateur à opérer cet
équipement.

WARNING: Use of accessories, components or replacement
parts other than those provided by the manufacturer of the
SurfLink Mobile 2 could result in increased electromagnetic
emissions and decreased electromagnetic immunity and could
result in degradation of performance.

WARNING: If Portable Radio Frequency communications
equipment is used closer than 30 cm (12 inches) from the
SurfLink Mobile 2, degradation of the performance of your
hearing aid could result. If this occurs, move away from the
communications equipment.

WIRELESS TECHNICAL DESCRIPTION

The North American version of SurfLink Mobile 2 operates in
the 902-928 MHz frequency band with a maximum effective
radiated power of 15 dBm and GFSK modulation with a transmit
bandwidth of 650 kHz and a receiver bandwidth of 500 kHz.

The European version of SurfLink Mobile 2 operates in the
863-865 MHz frequency band with a maximum effective
radiated power of 9 dBm and GFSK modulation with a transmit
bandwidth of 300 kHz and a receiver bandwidth of 500 kHz.

All versions of SurfLink Mobile 2 operate in the 2.4-2.4835
GHz frequency band with a maximum effective radiated power
of 10 dBm and GFSK, π/4 DPQSK, or 8 DPSK modulation with
a transmit bandwidth of 1.2 MHz and a receiver bandwidth of
1 MHz.

SurfLink Mobile 2 has been tested to, and has passed, the
following emissions and immunity tests:

• IEC 60601-1-2 radiated emissions requirements for a Group 1

Class B device as stated in CISPR 11.

• RF radiated immunity at a field level of 3 V/m between 80

MHz and 2.7 GHz.

• Immunity to power frequency magnetic fields at a field level

of 3 A/m.

• Immunity to ESD levels of +/- 8 kV conducted discharge and

+/- 15 kV air discharge.

46 47

Additional Info

Additional Info

Hereby, Starkey Hearing Technologies declares that the
SurfLink Mobile 2 is in compliance with the essential
requirements and other relevant provisions of Directive
2014/53/EU. A copy of the Declaration of Conformity can
be obtained from the addresses below and from docs.
starkeyhearingtechnologies.com

Starkey Hearing Technologies, Inc.
6600 Washington Ave. South
Eden Prairie, MN 55344 USA

Starkey Hearing Technologies European Headquarters
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom

Notes

48 49

Additional Info

Additional Info

NotesNotes

50 51

Additional Info

Additional Info

© 2017 Starkey Hearing Technologies. All Rights Reserved.

84934-007 11/17 BKLT0248-08-EE-XX