SurfLink Mobile, SurfLink Operation Manual

OPERATIONS MANUAL

2

3

Table of Contents

Introduction 4
Terminology 5
SurfLink Mobile Overview 6

Touch Screen Display 7
Battery Charging 8
On/Off Button 9
Volume Up 9
Volume Down 10
Micro USB Port 10
SurfLink Mobile Microphone Ports 10
Accessories 10

Getting Started / Setup

14

Syncing Hearing Devices with SurfLink Mobile 14
Pairing Cell Phone with SurfLink Mobile 16
Operation 20

Adjusting Your Hearing Devices 20
Streaming Cell Phone Calls 22
Streaming Audio 26
Streaming Bluetooth Landline Phone Calls 30
Settings 34

Bluetooth 35
Hearing Devices 42

Tools 44

Required Information 50
FCC Information 52

4

Introduction

SurfLinkMobile is designed to interface with your wireless
hearing devices in multiple ways:

•

As a cell phone streaming device

•

As an audio streaming device from:

– Bluetooth devices
– Wired input connected via the micro USB port
– SurfLinkMobile directional or omnidirectional

microphones

•

As a remote control to make hearing device settings

adjustments

5

Terminology

Streaming/Audio Streaming – Sound is sent wirelessly

from an audio device to the hearing devices via SurfLink
Mobile.

Sync – To establish a connection between SurfLink Mobile
and wireless hearing devices so that the hearing devices
can receive streamed audio and settings changes from
SurfLink Mobile.

Pair – To establish a connection between a Bluetooth
device (e.g., cell phone, MP3 player, laptop) and SurfLink
Mobile for the purpose of streaming audio from the
Bluetooth device to the hearing devices via SurfLink
Mobile.

Assistive Listening Device – A device used to overcome
listening challenges resulting from distance from a sound
source, background noise or reverberation by sending the
sound source directly to the listener.

Directional – A microphone designed to receive sound
from a particular direction (in front of the microphone)
and to reduce the level of sounds from other directions.
Directional microphones are useful for listening to a single
speaker in the presence of background noise.

Omnidirectional – A microphone which receives sounds
from all directions. Omnidirectional microphones are useful
for listening to multiple speakers in quiet environments.

Bluetooth – Wireless communication technology used for
audio and data transmission over short distances between
two paired devices.

6

SurfLinkMobile

Overview

SurfLinkMobile Overview

1. On/Off Button

2. Volume Up/Down Buttons

3. Touch Screen

4. Micro USB Port

5. Built-In Microphone
Ports

1

5

2

3

4

7

SurfLinkMobile

Overview

Touch Screen Display

SurfLinkMobile incorporates a full-color display with
an innovative touch screen to control all features of
the device. Press and release the Touch Screen display
buttons to make selections via the Touch Screen.

The taskbar at the top of the display provides information
about the SurfLinkMobile battery status as well as
indication of the Bluetooth antenna On state.

Fully Charged

100%

100%

Battery Status

When the SurfLinkMobile Bluetooth antenna is On,

Intermediate Advanced Pressed

Remote Remote Remote

will display on the left end of the taskbar. When the

Bluetooth antenna is Off, no symbol will display.

Status of the SurfLinkMobile rechargeable battery will
be provided as follows:

•

Fully charged

Fully Charged

100%

100%

Battery Status

•

80% charged

Fully Charged

Charging @80%

80%

100%

80%

100%

Battery Status

•

60% charged

Fully Charged

Charging @80%

Charging @60%

80%

100%

60%

80%

100%

60%

Battery Status

•

40% charged

Fully Charged

Charging @80%

Charging @60%

Charging @40%

80%

100%

60%

40%

80%

100%

60%

40%

Battery Status

•

20% charged

Fully Charged

Charging @80%

Charging @60%

Charging @40%

Charging @20%

80%

100%

60%

40%

20%

80%

100%

60%

40%

20%

Battery Status

Language

•

<20% charged

Fully Charged

Charging @80%

Charging @60%

Charging @40%

Charging @20%

80%

100%

60%

40%

20%

80%

100%

60%

40%

20%

10%

Battery Status

Language

A low battery warning message will appear on the SurfLink Mobile touch screen
display when the remaining battery charge is 20% and again at 10% charge
remaining. It is strongly recommended that the SurfLink Mobile device be charged
when the message occurs.

8

SurfLinkMobile

Overview

Battery Charging

SurfLink Mobile contains a Lithium­ion rechargeable battery.

To recharge the battery, connect the
battery charging cable to the micro
USB port on the SurfLink Mobile
device (Figure 1) and attach the USB
connector of the charging cable to
the power adaptor (Figure 2). Plug
the power adaptor into a power
outlet.

The SurfLink Mobile battery can
also be charged via a computer
USB port or an optional car charger
adaptor, although it may take
longer than charging via a wall outlet. To ensure that
charging is occurring, verify that the lightning bolt
charging indicator appears in the device taskbar.

Fully Charged

100%

Charging time from fully depleted to full charge is
approximately 3 hours, but may be slightly longer if
the device is being used for streaming while it is being
charged.

Streaming time from a fully charged battery is up to 4
hours.

Standby time is up to 60 hours.

S

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Fig. 1

Fig. 2

9

SurfLinkMobile

Overview

On/Off Button

To turn the SurfLinkMobile On, press and hold the On/
Off button until the touch screen display

powers on.

When SurfLinkMobile is On, you can put the device into

Sleep Mode by a short press and release of the On/
Off button. In Sleep Mode, the device is still On, but

the Touch Screen display is turned off. Sleep Mode can
be used to prevent accidental input to the Touch Screen
display as well as a way to preserve SurfLinkMobile
battery life during use. SurfLink Mobile will automatically
enter Sleep Mode to conserve power when no Touch
Screen input is received for one minute. To wake the
screen, press and release the On/Off button, then press
the push to unlock button on the screen.

To turn SurfLinkMobile Off, press and hold the On/Off
button until the Touch Screen displays the “Powering
Down” message and the device turns off.

Volume Up

To increase the volume of sounds coming through the
wireless hearing device, press and release the Volume
Up button on the side of SurfLink Mobile. Continue to
press and release until the desired volume is reached.

10

SurfLinkMobile

Overview

Volume Down

To decrease the volume of sounds coming through the
wireless hearing device, press and release the Volume
Down button on the side of SurfLink Mobile. Continue
to press and release until the desired volume is reached.

Micro USB Port

The Micro USB port is used for charging the
SurfLinkMobile rechargeable battery as well as for
streaming audio from a wired input.

SurfLinkMobile Microphone Ports

SurfLinkMobile incorporates both a Directional
microphone and Omnidirectional microphone for use

in streaming audio as an assistive listening device. The
Directional microphone is intended to focus primarily on
a single speaker, whereas the Omnidirectional
microphone can be used to pick up multiple speakers in
a quiet environment. Selection of the microphones for
streaming is done from the Streaming screen – see page
21 for more information.

Accessories

SurfLink Mobile comes with the following accessories:
USB Cable
USB Power Adaptor
Wired Line In Cable
Base Clip
Lanyard Attachment
Belt Clip Attachment

11

SurfLinkMobile

Overview

All of the aforementioned accessories can also be
purchased separately, as replacements or extras.

Available for purchase separately:
USB Car Charger Adaptor

The clip and lanyard accessories allow the SurfLink
Mobile device to be worn for hands-free use. The base
clip attaches directly to SurfLink Mobile and accepts
either of the interchangeable attachments for wearing
the device on the belt (belt clip attachment) or around
the neck (lanyard attachment).

Base Clip Front/Back Belt Clip AttachmentLanyard Attachment

12

SurfLinkMobile

Overview

Slide the desired attachment option
(lanyard or clip) onto the base
clip, then attach the base clip to
SurfLink Mobile by orienting the clip
according to the shadowed outline
of the base clip on the back of the
device (Figure 3).

To interchange attachments, remove
the base clip from SurfLink Mobile,
then press down on the release tab
(Figure 4) of the base clip to unlock
and slide the attachment out of
position toward the center of the
base clip (Figure 5), where it can be
removed (Figure 6). Insert the desired
attachment into the center position
of the base clip (Figure 7) and slide
into position at one end of the base
clip to lock the attachment into place
(Figure 8).

The Wired Line In Cable allows
SurfLink Mobile to be connected
to any audio device with a 3.5 mm
audio jack. Simply connect the micro

Fig. 3

Fig. 4

Fig. 6

Fig. 5

Fig. 7

S

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L

INK

Fig. 9Fig. 8

13

SurfLinkMobile

Overview

USB end of the adaptor to SurfLink Mobile (Figure 9)
and connect the 3.5 mm jack to the headphone jack
of the audio device. See page 27 for instructions on
streaming audio to the hearing devices via SurfLink
Mobile.

14

Getting Started /

Setup

Getting Started / Setup

Syncing Hearing Devices with SurfLink Mobile

To use SurfLinkMobile with your wireless hearing
devices, you must first sync the hearing devices with
SurfLink Mobile:

1. Navigate to the Settings screen using the navigation
arrows at the bottom of the touch screen display.

Basic

Remote Screen

Intermediate Advanced Pressed

Remote

Remote Remote Remote

RemoteRemote RemoteRemote

Volume Graphic “Pressed” State

Graphic appears WHITE DURING
each button press

Volume Graphic “Released” State

Graphic appears BLUE for 1/2 (?) second
AFTER each button press

Remote

Home

Favorite

Mute

Memory

Left

Binaural

Right

Streaming

Streaming

Pressed Directional Mic. Graphic

Normal

Streaming

Volume Graphic

Point device toward

sound source

Streaming

Streaming

iPod

Start

Streaming

iPod

Start

Streaming

iPod

Start

Start

Streaming

iPod

Start

Stop

Streaming Screen

iPod

Settings

Tools

Hearing Devices

Bluetooth

Tools

Screens

Language

Brightness

Settings > Tools Screens

2. On the Settings screen, select Hearing Devices.

Hearing Dev.

Synced Hearing Devices

0123456789

9876543210

Sync New

Hearing device

syncing is complete

Okay

Syncing

Settings

Tools

Hearing Devices

Bluetooth

Intermediate Advanced Pressed

Remote Remote Remote

RemoteRemote RemoteRemote

Volume Graphic “Released” State

Graphic appears BLUE for 1/2 (?) second
AFTER each button press

15

Getting Started /

Setup

3. Press the Sync New button to put the
SurfLinkMobile into syncing mode.

Settings

Tools

Hearing Devices

Bluetooth

Hearing Dev.

No devices

are synced

at this time

Sync New

Hearing Dev.

No devices

are synced

at this time

Sync New

Cancel

Open and close the battery

door of the hearing device(s)

you wish to Sync. Devices

will be automatically

detected and displayed.

Syncing

Select devices to sync

0123456789

9876543210

Play Tone Sync

Syncing

Hearing device

syncing is complete

Syncing

Settings

Tools

Hearing Devices

Bluetooth

Hearing Dev.

Synced Hearing Devices

0123456789

9876543210

Sync New

Un-sync

0123456789

from device?

Un-Sync

Yes Cancel

Hearing Dev.

Synced Hearing Devices

0123456789

Sync New

Settings > Hearing Devices Screens

Settings

Tools

Hearing Devices

Bluetooth

4. Follow the on-screen instructions to open and close
the battery door of the hearing devices you wish to
sync with SurfLinkMobile.

Cancel

Open and close the battery

door of the hearing device(s)

you wish to Sync. Devices

will be automatically

detected and displayed.

Syncing

Select devices to sync

0123456789

9876543210

Play Tone Sync

Syncing

Hearing Dev.

Synced Hearing Devices

0123456789

9876543210

Sync New

Hearing device

syncing is complete

Okay

Syncing

5. The hearing devices will be detected by
SurfLinkMobile and the serial numbers will be
shown on the display. If you wish, you can present
a tone in the hearing devices to confirm that the
correct devices were detected by selecting the Play
Tone button. Otherwise, press the Sync button to
complete the syncing process.

16

Getting Started /

Setup

Select devices to sync

0123456789

9876543210

Play Tone Sync

Syncing

Note: When syncing is successful, you will see a
success message on the SurfLink Mobile display and
you will hear a sustained success tone presented

through the hearing instrument.

6. Your wireless hearing devices and
SurfLinkMobile device will now work together as
a wireless system.

Pairing Cell Phone with SurfLink Mobile

To stream calls from a cell phone using
SurfLinkMobile, you must first pair the cell phone
with SurfLink Mobile:

1. Navigate to the Settings screen using the
navigation arrows at the bottom of the touch
screen display.

17

Getting Started /

Setup

Basic

Remote Screen

Intermediate Advanced Pressed

Remote

Remote Remote Remote

RemoteRemote RemoteRemote

Volume Graphic “Pressed” State

Graphic appears WHITE DURING
each button press

Volume Graphic “Released” State

Graphic appears BLUE for 1/2 (?) second
AFTER each button press

Remote

Home

Favorite

Mute

Memory

Left

Binaural

Right

Streaming

Streaming

Pressed Directional Mic. Graphic

Normal

Streaming

Volume Graphic

Point device toward

sound source

Streaming

Streaming

Input

Play

Streaming Screen

Streaming

Input

Play

Streaming Streaming

Input Input

Play Play

Settings

Tools

Hearing Devices

Bluetooth

Bluetooth

Devices

Pairing Mode

New Device

Choose Device Label

“device_C”

has been paired

successfully

Label

Phone

MP3 Player

Cell Phone

New Device

Retry Cancel

Bluetooth pairing

was unsuccessful

Settings > Bluetooth Screens

2. On the Settings screen, select the Bluetooth button.

Settings

Tools

Hearing Devices

Bluetooth

3. Ensure that the Bluetooth cell phone is turned On
with Bluetooth enabled and is within 10 meters/30
feet of the SurfLinkMobile device. Put the cell phone
into pairing mode.

4. On SurfLink Mobile press the Pairing Mode button in
the center of the screen. This button will remain active
for the duration of the Bluetooth pairing process.

18

Getting Started /

Setup

Bluetooth

Devices

Pairing Mode

New Device

Choose Device Label

“device_C”

has been paired

successfully

Label

Phone

MP3 Player

Cell Phone

New Device

Retry Cancel

Bluetooth pairing

was unsuccessful

5. Confirm the Bluetooth pairing from the cell
phone. If you are unsure of how to get your cell
phone to recognize Bluetooth devices, consult the
manufacturer of your phone.

6. Once the pairing process is complete, the
Bluetooth Pairing Confirmation screen will
display on SurfLinkMobile.

New Device

Choose Device Label

“device_C”

has been paired

successfully

Label

Phone

MP3 Player

Cell Phone

New Device

Retry Cancel

Bluetooth pairing

was unsuccessful

19

Getting Started /

Setup

7. Select a graphic icon to represent the cell phone
device by pressing the Choose Device Label
button. The recommended graphic icon is the Cell
Phone graphic. Use the up/down arrows as needed

to page through the list of available graphic icons.

New Device

Choose Device Label

“device_C”

has been paired

successfully

Label

Phone

MP3 Player

Cell Phone

New Device

Retry Cancel

Bluetooth pairing

was unsuccessful

8. Once the graphic icon has been selected, the
Bluetooth Devices screen will appear and will show
the newly paired cell phone in the list of available
paired Bluetooth devices.

Note: The pairing procedure between SurfLink Mobile
and the Bluetooth device only has to occur one time.
To stream audio from the Bluetooth device, an active
Bluetooth connection needs to exist between the
Bluetooth device and SurfLink Mobile. See page 40
for information on how to view Bluetooth connection
status of paired devices.

20

Operation

Operation

Adjusting Your Hearing Devices

To make hearing device adjustments via
SurfLinkMobile, use the Remote screen:

1. The Remote screen is the default screen when
you power on SurfLink Mobile. This screen is also
accessible from the Streaming and Phone Call
screens, allowing you to adjust your hearing devices
while streaming audio.

Basic

Remote Screen

Intermediate Advanced Pressed

Remote

Remote Remote Remote

RemoteRemote RemoteRemote

Volume Graphic “Pressed” State

Graphic appears WHITE DURING
each button press

Volume Graphic “Released” State

Graphic appears BLUE for 1/2 (?) second
AFTER each button press

Remote

Home

Favorite

Mute

Memory

Left

Binaural

Right

2. From the Remote screen, you can make the
following hearing device adjustments:

Left / Binaural / Right Control – use these buttons
to specify whether remote control adjustments will
be made to a single hearing device or both hearing
devices at the same time.

Basic

Remote Screen

Intermediate Advanced Pressed

Remote

Remote Remote Remote

RemoteRemote RemoteRemote

Volume Graphic “Pressed” State

Graphic appears WHITE DURING
each button press

Volume Graphic “Released” State

Graphic appears BLUE for 1/2 (?) second
AFTER each button press

Left

Binaural

Right

21

Operation

Volume Up / Down – using the
buttons on the side of the device,
make adjustments to overall volume
of all sounds coming through the
hearing devices.

Memory Change – cycle through the various
memories that are programmed into the
hearing devices.

Mute / Unmute – mute temporarily to turn off
all sound coming through the hearing devices
by pressing this button. Unmute the hearing device
by pressing the Mute button again.

Note: When the hearing devices are muted,

pressing any button on the Remote screen
will also unmute the hearing devices and
perform the function of the button selected.

Favorite – select to activate the Favorite
setting that is programmed into the hearing
devices. Ask your hearing professional if your
hearing device has a Favorite.

Home – reset the hearing devices to
Memory1 at the power-on volume level.

Basic

Remote Screen

Intermediate Advanced Pressed

Remote

Remote Remote Remote

Remote

Remote

RemoteRemote

Remote

Basic

Remote Screen

Intermediate Advanced Pressed

Remote

Labels On

Remote Remote Remote

RemoteRemote RemoteRemote

Volume Graphic “Pressed” State

Graphic appears WHITE DURING
each button press

Volume Graphic “Released” State

Graphic appears BLUE for 1/2 (?) second
AFTER each button press

Remote

Home

Favorite

Mute

Memory

Left

Binaural

Right

Memory

Memory

Basic

Remote Screen

Intermediate Advanced Pressed

Remote

Labels On

Remote Remote Remote

RemoteRemote RemoteRemote

Volume Graphic “Pressed” State

Graphic appears WHITE DURING
each button press

Volume Graphic “Released” State

Graphic appears BLUE for 1/2 (?) second
AFTER each button press

Remote

Home

Favorite

Mute

Memory

Left

Binaural

Right

Left

Left

Memory

Mute

Memory

Mute

Basic

Remote Screen

Intermediate Advanced Pressed

Remote

Labels On

Remote Remote Remote

RemoteRemote RemoteRemote

Volume Graphic “Pressed” State

Graphic appears WHITE DURING
each button press

Volume Graphic “Released” State

Graphic appears BLUE for 1/2 (?) second
AFTER each button press

Remote

Home

Favorite

Mute

Memory

Left

Binaural

Right

Left

Left

Binaural

Binaural

Right

Right

Memory

Mute

Favorite

Memory

Mute

Favorite

Basic

Remote Screen

Intermediate Advanced Pressed

Remote

Labels On

Remote Remote Remote

RemoteRemote RemoteRemote

Volume Graphic “Pressed” State

Graphic appears WHITE DURING
each button press

Volume Graphic “Released” State

Graphic appears BLUE for 1/2 (?) second
AFTER each button press

Remote

Home

Favorite

Mute

Memory

Left

Binaural

Right

Left

Left

Binaural

Binaural

Right

Right

Memory

Mute

Favorite

Home

Memory

Mute

Favorite

Home

22

Operation

Streaming Cell Phone Calls

An incoming call is received by the paired
cell phone:

1. When SurfLinkMobile is On and an incoming call
is received by the paired cell phone, the Incoming
Call screen will appear on the SurfLinkMobile
touch screen display.

Incoming Call

Caller Name

XXXXXXXXXX

RemotePhone RemotePhone

Phone Call Screens

Phone Remote

100%

100%

100%

100%

2. Answer the call via the SurfLinkMobile device by
pressing the Answer button

RemoteHeadset

Mute

Just Talk

Disconnect

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Call Screen Remote Screen

RemotePhone

Just Talk

Mute

Swap Call

Swap Call

Connect

Connect

Disconnect

Disconnect

Headset Remote Tab

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Disconnect

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

Do Not Answer

Do Not Answer

Disconnect

Connect

Disconnect

Connect

100%

100%

100%

100%

100%

100%

.

Note: The call can also be answered via the paired

cell phone. With some cell phones, in order
to use SurfLink Mobile to stream the call
by default, you need to answer the call via
SurfLink Mobile; answering on the phone will
use the phone speaker and microphone by
default.

3. To Decline the call, either press the Do Not

Answer button

RemoteHeadset

Mute

Just Talk

Disconnect

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Call Screen Remote Screen

RemotePhone

Just Talk

Mute

Swap Call

Swap Call

Swap Call

Connect

Connect

Disconnect

Disconnect

Headset Remote Tab

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Disconnect

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

Disconnect

Connect

Disconnect

Connect

100%

100%

100%

100%

100%

100%

OR press any of the

switches on the case of the SurfLinkMobile.

RemoteHeadset

Mute

Just Talk

Disconnect

Mute

Swap Call

Swap Call

Connect

Connect

Disconnect

Disconnect

Headset Remote Tab

Binaural

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

Do Not Answer

Do Not Answer

Disconnect

Connect

Disconnect

Connect

100%

100%

100%

100%

100%

100%

RemoteHeadset

Mute

Just Talk

Disconnect

Mute

Swap Call

Swap Call

Connect

Connect

Disconnect

Disconnect

Headset Remote Tab

Binaural

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Disconnect

Connect

Disconnect

Connect

100%

100%

100%

100%

100%

100%

23

Operation

Note: The call can also be declined via the

cell phone itself.

A mobile phone call is in progress:

1. When an outgoing call is made from the paired cell
phone or an incoming call is accepted, the Phone
Call screen will display on the SurfLinkMobile Touch
Screen display.

Incoming Call Phone Call Screen Pressed Remote Tab

Incoming Call

5557654321

Incoming Call Waitng

Incoming Call

5557654321

RemotePhone RemotePhone Phone Remote

Phone Call Screens

RemotePhone

Just Talk

Mute

RemotePhone

Mute

Just Talk

RemotePhone

Just Talk

Mute

Swap Call

RemotePhone

Just Talk

Mute

Swap Call

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

Incoming Call Waitng

Incoming Call

5557654321

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

2. JustTalk, which uses the Hearing Device Microphone

RemotePhone RemotePhone Phone Remote

Just Talk

Just Talk

RemotePhone

Mute

Just Talk

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Incoming Call Waitng

Incoming Call

5557654321

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

, or the SurfLink Mobile Microphone

RemotePhone RemotePhone Phone Remote

Just Talk

SurfLink Mic

Just Talk

SurfLink Mic

RemotePhone

Mute

Just Talk

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Incoming Call Waitng

Incoming Call

5557654321

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

can
be used to pick up your voice for transmission to the
person on the other end of the phone call. Toggle the

Voice Pickup button to select the desired option.

24

Operation

Note: When using the SurfLink Mobile

microphone, the SurfLinkMobile device
should be worn within 12 inches of your
mouth for optimal voice pickup. The lanyard
accessory is designed to assist in this
situation.

3. During the phone call, use the side volume buttons
to adjust the level of the cell phone streamed
audio signal.

4. You can mute your voice during a phone call by
pressing the Mute button

Incoming Call Phone Call Screen Pressed Remote Tab

Incoming Call

device_D

Connect

Incoming Call

Caller Name

XXXXXXXXXX

Just Talk

SurfLink Mic

Just Talk

SurfLink Mic

RemotePhone

Just Talk

Mute

RemotePhone

Mute

Just Talk

Headset Phone Call Screen

RemoteHeadset

Just Talk

Mute

Disconnect

RemoteHeadset

Mute

Just Talk

Disconnect

Unmute

Mute

Unmute

Mute

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Call Screen Remote Screen

RemotePhone

Just Talk

Mute

Swap Call

Swap Call

Swap Call

Connect

Connect

Disconnect

Disconnect

Headset Remote Tab

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Disconnect

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

Do Not Answer

End Call

+ Answer

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

Disconnect

Connect

Disconnect

Connect

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

.

5. During any cell phone call, use the Remote tab to
make hearing device adjustments. The Disconnect
button

Right

Disconnect

provides an audio swap function
during cell phone calls, which allows the call to be
conducted on the cell phone instead of streamed
to the hearing devices via SurfLink Mobile. Press
the Disconnect button to disconnect the Bluetooth
link between SurfLink Mobile and the cell phone
and conduct the call using the cell phone itself.
Press the Connect button

device_D

Connect

RemotePhone RemotePhone

RemotePhone

Mute

RemotePhone

Mute

Just Talk

RemoteHeadset

Just Talk

Mute

Disconnect

RemoteHeadset

Mute

Just Talk

Disconnect

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Call Screen Remote Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Remote

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Disconnect

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

End Call

+ Answer

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

to reestablish the
Bluetooth connection between the cell phone and
SurfLink Mobile in order to stream the call to the
hearing devices using SurfLink Mobile.

6. To end the call, press the End Call button

Incoming Call Phone Call Screen Pressed Remote Tab

Incoming Call

Caller Name

XXXXXXXXXX

Incoming Call

Caller Name

XXXXXXXXXX

RemotePhone RemotePhone

Just Talk

Mute

Mute

Just Talk

Just Talk

Mute

Swap Call

Just Talk

Mute

Swap Call

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Disconnect

Do Not Answer

End Call

+ Answer

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

.

25

Operation

Note: The SurfLink Mobile device should be kept within

1-2 meters/3-6 feet of the hearing devices during
cell phone streaming.

A phone call is in progress and a second call is
received by that phone (call waiting):

1. If an incoming call is received during an active cell
phone call, the Call Waiting Incoming Call screen will
display:

Incoming Call Phone Call Screen Pressed Remote Tab

Incoming Call

Caller Name

XXXXXXXXXX

Incoming Call

Caller Name

XXXXXXXXXX

RemotePhone RemotePhone

Phone Call Screens

Phone Remote

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Incoming Call

Caller Name

XXXXXXXXXX

RemotePhone

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

100%

100%

100%

100%

100%

100%

100%

2. Press Do Not Answer

Phone Call Screen

RemotePhone

Mute

Swap Call

Swap Call

Do Not Answer

Do Not Answer

to ignore the second

call and continue with the active call.

Press Hold Call + Answer

Phone Call Screen

RemotePhone

Mute

Swap Call

Swap Call

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

to put the active call

on Hold and Answer the second call.

Press End Call + Answer

RemotePhone

Mute

Swap Call

End Call

+ Answer

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

to End the active call

and Answer the second call.

26

Operation

3. If the active call is put on Hold and the second call is
Answered using the Hold Call + Answer button on
the Call Waiting Incoming Call screen, the Call Waiting
Phone Call screen will appear.

RemotePhone

Just Talk

Mute

Swap Call

RemotePhone

Just Talk

Mute

Swap Call

Phone Call Waiting Screen

RemotePhone

4. Press the Swap Call button

Swap Call

to switch between the

two calls by putting the active call on Hold.

5. To end the active call, press the End Call button

Incoming Call Phone Call Screen Pressed Remote Tab

Incoming Call

Caller Name

XXXXXXXXXX

Incoming Call

Caller Name

XXXXXXXXXX

RemotePhone RemotePhone

Just Talk

Mute

Mute

Just Talk

Just Talk

Mute

Swap Call

Just Talk

Mute

Swap Call

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Disconnect

Do Not Answer

End Call

+ Answer

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

.

The call on hold will become the active call.

Streaming Audio

The SurfLink Mobile device can be used to stream audio
wirelessly:

• From a Bluetooth device

• Via wired input from an audio device

• From the SurfLink Mobile microphones

27

Operation

To stream audio via SurfLinkMobile:

1. Navigate to the Streaming screen.

Basic

Remote Screen

Intermediate Advanced Pressed

Remote

Remote Remote Remote

RemoteRemote RemoteRemote

Volume Graphic “Pressed” State

Graphic appears WHITE DURING
each button press

Volume Graphic “Released” State

Graphic appears BLUE for 1/2 (?) second
AFTER each button press

Remote

Home

Favorite

Mute

Memory

Left

Binaural

Right

Streaming

Streaming

Pressed Directional Mic. Graphic

Normal

Streaming

Volume Graphic

Point device toward

sound source

Streaming

Streaming

iPod

Start

Streaming

iPod

Start

Streaming

iPod

Start

Start

Streaming

iPod

Start

Stop

Streaming Screen

iPod

2. Select the desired streaming source from the available
streaming source options by pressing the Input
button at the top of the screen until the desired input
is shown.

Streaming

Pressed Directional Mic. Graphic

Streaming

Volume Graphic

Point device toward

sound source

Streaming

Streaming

iPod

Start

Streaming

iPod

Start

Start

Streaming

iPod

Start

Stop

iPod

The SurfLinkMobile directional microphone Focus

Streaming

Volume Graphic

sound source

Streaming

Streaming

iPod

Start

Focus

Focus

Start

Streaming

iPod

Start

Stop

and omnidirectional microphone Surround

Streaming

Volume Graphic

sound source

Streaming

Streaming

iPod

Start

Focus

Focus

Surround

Surround

Start

Start

Start

Streaming

iPod

Start

Stop

Input buttons are always available for selection.

The Wired Streaming Input button

Streaming

Volume Graphic

sound source

Streaming

Streaming

iPod

Start

Focus

Focus

Surround

Surround

Wired

Wired

Start

Stop

Start

Start

Streaming

iPod

Start

Stop

Stop

will be
available for selection only when the wired Audio
Line-In Adaptor is detected.

28

Operation

The Bluetooth Streaming Input button

Streaming

Volume Graphic

sound source

Streaming

Streaming

iPod

Start

Focus

Focus

Surround

Surround

Wired

Wired

Mobile

Mobile

Phone

Phone

iPod

iPod

Start

Stop

Start

Start

Streaming

iPod

Start

Stop

Stop

will be
available for selection when the Bluetooth antenna
is On, at least one Bluetooth device has been paired
with SurfLinkMobile and that Bluetooth device
is On and within range of SurfLink Mobile. When
multiple paired Bluetooth devices are available, the
Bluetooth Streaming Input button will page through
the list of available paired Bluetooth devices with
subsequent presses of the Input button.

3. Select Start to begin streaming audio from the
selected input.

Streaming

Volume Graphic

Point device toward

sound source

Streaming

Streaming

iPod

Start

Start

Streaming

iPod

Start

Stop

Note: When you select the directional microphone

Focus Input button

Streaming

Volume Graphic

sound source

Streaming

Streaming

iPod

Start

Focus

Focus

Start

Streaming

iPod

Start

Stop

and you select Start,
a prompt will appear to remind you to point the
SurfLink Mobile microphone toward the sounds
that you want to hear. It is also important,
especially in noisy environments, to move the
SurfLink Mobile as close as possible to
the sound source.

29

Operation

Streaming

Point device toward

sound source

Streaming

4. Use the side volume buttons to adjust the level of
the streamed audio signal.

5. Select Stop to end the audio streaming session.

Streaming

Volume Graphic

Streaming

iPod

Start

Stop

Note: The SurfLink Mobile device should be kept within

4-5 meters/12-15 feet of the hearing devices
during audio streaming from the Streaming screen.

30

Operation

Streaming Bluetooth Landline Phone Calls

SurfLink Mobile can be paired to a Bluetooth landline
phone or Bluetooth landline phone adaptor supporting
the Bluetooth Headset profile (HSP), and audio from
Bluetooth landline phone calls can be streamed to the
hearing devices using SurfLink Mobile.

An incoming call is received by the paired Bluetooth
landline phone:

1. When SurfLink Mobile is On and an incoming call
is received by the paired Bluetooth landline phone
or landline phone with a Bluetooth adaptor, the
Headset Incoming Call screen will appear on the
SurfLink Mobile touch screen display.

Incoming Call Phone Call Screen Pressed Remote Tab

Caller Name

XXXXXXXXXX

Incoming Call

device_D

Connect

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

RemotePhone RemotePhone

Phone Call Screen

RemotePhone

Just Talk

Mute

RemotePhone

Mute

Just Talk

RemoteHeadset

Just Talk

Mute

Disconnect

RemoteHeadset

Mute

Just Talk

Disconnect

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Call Screen Remote Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Remote

Phone Remote

HomeMute

Memory

Left

Binaural

Disconnect

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

2. Answer the call via the SurfLink Mobile device by
pressing the Connect button

Phone Call Screen Remote Screen

RemotePhone

Just Talk

Mute

Swap Call

Connect

Headset Remote Tab

Phone Remote

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Disconnect

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

Disconnect

Connect

100%

100%

100%

. The phone call
audio will be streamed to the hearing devices via
SurfLink Mobile.

31

Operation

Making an outgoing call from the Bluetooth landline
phone and streaming the call via SurfLink Mobile:

1. Dial from the landline phone and initiate streaming
to SurfLink mobile via the connection button on the
Bluetooth landline phone or Bluetooth adaptor.

2. Alternately, establish the streaming connection to the
Bluetooth landline phone or landline phone adaptor
by choosing that Bluetooth device as streaming input
from the Streaming screen and selecting the Start
button, then quickly dial the call from the phone.

Streaming

Streaming

Pressed Directional Mic. Graphic

Normal

Streaming

Volume Graphic

Point device toward

sound source

Streaming

Streaming

iPod

Start

Streaming Screen

100%

100%

100%

100%

100%

A Bluetooth landline phone call is in progress:

1. When an outgoing call is connected to SurfLink
Mobile from the paired Bluetooth landline phone or
an incoming call is answered via the SurfLink Mobile
Connect button, the Headset Call screen will display
on the SurfLink Mobile touch screen display.

Streaming

Volume Graphic

sound source

Streaming

Focus

Focus

Surround

Surround

Wired

Wired

Mobile

Mobile

Phone

Phone

Start

Stop

Start

Stop

100%

100%

32

Operation

RemotePhone RemotePhone

RemotePhone

Mute

Just Talk

RemoteHeadset

Just Talk

Mute

Disconnect

RemoteHeadset

Mute

Just Talk

Disconnect

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Call Screen Remote Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Remote

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Disconnect

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

2.

Just Talk, which uses the Hearing Device microphone

RemotePhone RemotePhone

Just Talk

Just Talk

RemotePhone

Mute

Just Talk

Headset Phone Call Screen

RemoteHeadset

Just Talk

Mute

Disconnect

RemoteHeadset

Mute

Just Talk

Disconnect

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Call Screen Remote Screen

RemotePhone

Just Talk

Mute

Swap Call

Connect

Disconnect

Headset Remote Tab

Phone Remote

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Disconnect

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

Disconnect

Connect

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

or the SurfLink Mobile microphone

RemotePhone RemotePhone

Just Talk

SurfLink Mic

Just Talk

SurfLink Mic

RemotePhone

Mute

Just Talk

Headset Phone Call Screen

RemoteHeadset

Just Talk

Mute

Disconnect

RemoteHeadset

Mute

Just Talk

Disconnect

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Call Screen Remote Screen

RemotePhone

Just Talk

Mute

Swap Call

Connect

Connect

Disconnect

Disconnect

Headset Remote Tab

Phone Remote

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Disconnect

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

Disconnect

Connect

Disconnect

Connect

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

can
be used to pick up your voice for transmission to the
person on the other end of the phone call. Toggle the

Voice Pickup button to select the desired option.

Note: When using the SurfLink Mobile microphone,

the SurfLink Mobile device should be worn
within 12 inches of your mouth for optimal voice
pickup. The lanyard accessory is designed to
assist in this situation.

2. Use the side volume buttons to adjust the level of

the landline phone streamed audio signal.

3. You can mute your voice during a phone call by

pressing the Mute button

Incoming Call Phone Call Screen Pressed Remote Tab

Incoming Call

device_D

Connect

Incoming Call

Caller Name

XXXXXXXXXX

Just Talk

SurfLink Mic

Just Talk

SurfLink Mic

RemotePhone

Just Talk

Mute

RemotePhone

Mute

Just Talk

Headset Phone Call Screen

RemoteHeadset

Just Talk

Mute

Disconnect

RemoteHeadset

Mute

Just Talk

Disconnect

Unmute

Mute

Unmute

Mute

Phone Call Screen

RemotePhone

Just Talk

Mute

Swap Call

Phone Call Screen Remote Screen

RemotePhone

Just Talk

Mute

Swap Call

Swap Call

Swap Call

Connect

Connect

Disconnect

Disconnect

Headset Remote Tab

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Disconnect

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

Do Not Answer

End Call

+ Answer

Incoming Call Waitng

Incoming Call

Caller Name

XXXXXXXXXX

Phone Call Waiting Screen

RemotePhone

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

Do Not Answer

Hold Call

+ Answer

End Call

+ Answer

Do Not Answer

Hold Call
+ Answer

End Call

+ Answer

Disconnect

Connect

Disconnect

Connect

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

.

4. During the Bluetooth landline phone call, use the

Remote tab to make hearing device adjustments.

33

Operation

5. The Disconnect button

RemoteHeadset

Mute

Just Talk

Disconnect

RemotePhone

Just Talk

Mute

Phone Call Screen Remote Screen

RemotePhone

Just Talk

Mute

Swap Call

Connect

Disconnect

Headset Remote Tab

Phone Remote

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Disconnect

Phone Remote

HomeMute

Memory

Left

Binaural

Right

Favorite

RemotePhone

Disconnect

Connect

100%

100%

100%

100%

100%

100%

is used to stop the
stream from the Bluetooth landline phone to the
hearing devices via SurfLink Mobile. If the landline
phone handset is still active, turn it off or replace the
phone receiver to end the call.

Note: The SurfLink Mobile device should be kept within

1-2 meters/3-6 feet of the hearing devices during
landline phone call streaming.

34

Settings

Settings

To customize SurfLinkMobile settings, navigate to
the Settings screen:

Basic

Remote Screen

Intermediate Advanced Pressed

Remote

Remote Remote Remote

RemoteRemote RemoteRemote

Volume Graphic “Pressed” State

Graphic appears WHITE DURING
each button press

Volume Graphic “Released” State

Graphic appears BLUE for 1/2 (?) second
AFTER each button press

Remote

Home

Favorite

Mute

Memory

Left

Binaural

Right

Streaming

Streaming

Pressed Directional Mic. Graphic

Normal

Streaming

Volume Graphic

Point device toward

sound source

Streaming

Streaming

Input

Play

Streaming Screen

Streaming

Input

Play

Streaming Streaming

Input Input

Play Play

Settings

Tools

Hearing Devices

Bluetooth

Tools

Screens

Language

Brightness

There are three main settings options to support the
following functions:

Bluetooth

•

Turn the Bluetooth antenna On/Off

•

Pair SurfLinkMobile with Bluetooth devices for

audio streaming

•

Manage paired Bluetooth devices

Hearing Devices

• Sync your hearing devices with SurfLinkMobile

35

Settings

Tools

•

Brightness – Adjust display brightness

•

Language – Select Language for text

•

Screens – Set screen defaults and view

device information

Bluetooth

Turn the Bluetooth Antenna On/Off

1. Select Bluetooth from the Settings screen.

Settings

Tools

Hearing Devices

Bluetooth

2. To turn the Bluetooth antenna On, select the
Bluetooth On button.

Bluetooth

Devices

Pairing Mode

New Device

Choose Device Label

“device_C”

has been paired

successfully

Label

Phone

MP3 Player

Cell Phone

New Device

Retry Cancel

Bluetooth pairing

was unsuccessful

36

Settings

The Bluetooth antenna must be On to stream audio
from your paired cell phone or Bluetooth device.

3. To turn the Bluetooth antenna Off, select the
Bluetooth Off button.

Bluetooth

Devices

Pairing Mode

The Bluetooth antenna should be Off if:

• You do not wish to stream audio from your

paired cell phone or Bluetooth device

• You wish to conserve SurfLink Mobile battery life

• You are traveling on an airplane or are in an area

in which wireless signals are not permitted

37

Settings

Pairing SurfLinkMobile with a Bluetooth device:

1. Select Bluetooth from the Settings screen.

Settings

Tools

Hearing Devices

Bluetooth

2. Ensure that the Bluetooth device with which you want
to pair the SurfLinkMobile is turned On and is within
10 meters/30 feet of the SurfLinkMobile device. Put
the Bluetooth device into pairing mode.

3. On SurfLink Mobile, press the Pairing Mode button
in the center of the screen. This button will remain
active for the duration of the Bluetooth pairing
process.

Bluetooth

Devices

Pairing Mode

38

Settings

4. Confirm pairing to SurfLink Mobile from the
Bluetooth device. Some Bluetooth devices require
that you enter the PIN of the device being paired;
the SurfLink Mobile Bluetooth PIN is 0000.

5. Once the pairing process is complete, assign a
graphic icon to the device by pressing the Choose

Device Label button.

New Device

Choose Device Label

“device_C”

has been paired

successfully

Label

Phone

MP3 Player

Cell Phone

New Device

Retry Cancel

Bluetooth pairing

was unsuccessful

Label

Phone

MP3 Player

Cell Phone

New Device

Retry Cancel

Bluetooth pairing

was unsuccessful

6. Once the graphic icon has been selected, the
Bluetooth Devices screen will show the newly
paired Bluetooth device in the list of paired
Bluetooth devices.

Manage Paired Bluetooth Devices

1. Select Bluetooth from the Settings screen.

39

Settings

Settings

Tools

Hearing Devices

Bluetooth

2. Select the Devices button to view the list of paired
Bluetooth devices.

Bluetooth

Devices

Pairing Mode

3. Select the device you want to manage to navigate
to the screen for that device.

device_B

device_B

Change List Order

New Label

Devices

device_B

device_A

device_C

device_B

40

Settings

4. Select the Change List Order button to move the
device in the list using the up/down arrows.

5. Select the New Label button to choose a different
graphic for the selected device. Once the label has
been selected, the graphic will appear next to the
device name in the list of paired devices.

6. Select the trash can button

device_B

Change List Order

New Label

Label

Phone

MP3 Player

Cell Phone

New Device

Retry Cancel

Bluetooth pairing

was unsuccessful

device_A

device_C

device_B

Okay Cancel

to
Delete the device pairing and remove the device
from the list.

Bluetooth Connection Status

1. When a paired Bluetooth device is actively
connected to SurfLink Mobile, the Bluetooth
connection symbol

device_B

device_B

Change List Order

New Label

Devices

device_B

device_A

device_C

New Device

“device_C”

successfully

Label

Phone

MP3 Player

Cell Phone

New Device

Retry Cancel

Bluetooth pairing

was unsuccessful

(error)

device_B

device_A

device_C

device_B

OK Cancel

device_B

Handsfree + Media

Change List Order

device_B

device_A

Un-pair

device_B

from device?

will appear next to the

device name on the Bluetooth Devices screen.

device_B

device_B

Change List Order

New Label

Devices

device_B

device_A

device_C

New Device

Choose Device Label

“device_C”

has been paired

successfully

Label

Phone

MP3 Player

Cell Phone

New Device

Retry Cancel

Bluetooth pairing

was unsuccessful

(error)

device_B

device_A

device_C

device_B

OK Cancel

device_B

device_B

Handsfree + Media

Change List Order

New Label

Devices

device_B

device_A

device_C

Un-pair

Yes Cancel

Un-pair

device_B

from device?

2. To see detail regarding the type of Bluetooth
connection in use between SurfLink Mobile and
the Bluetooth device, select the button for the
Bluetooth device.

41

Settings

•

“Handsfree” will display when the devices are

connected using the Bluetooth HandsFree
Profile (HFP), which is the type of connection
required for cell phone call streaming from the
Phone screen.

•

“Media” will display when the devices

are connected using the Advanced Audio
Distribution Bluetooth Profile (A2DP), which
is the type of connection required for audio
streaming from a Bluetooth entertainment
device from the Streaming screen.

•

“Headset” will display when the devices are

connected using the Bluetooth Headset Profile
(HSP).

device_B

device_B

Change List Order

New Label

Label

Phone

MP3 Player

Cell Phone

New Device

Retry Cancel

Bluetooth pairing

was unsuccessful

device_B

device_A

device_C

device_B

OK Cancel

device_B

device_B

Handsfree + Media

Change List Order

New Label

Un-pair

Yes Cancel

Un-pair

device_B

from device?

42

Settings

Hearing Devices

1. Select Hearing Devices from the Settings screen
to view the serial numbers of the synced wireless
hearing devices.

Settings

Tools

Hearing Devices

Bluetooth

Settings

Tools

Hearing Devices

Bluetooth

Hearing Devices

Settings Screens

100%

100%

Hearing Dev.

No devices

are synced

at this time

Sync New Cancel

Open and close the battery

door of the hearing device(s)

you wish to Sync. Devices

will be automatically

detected and displayed.

Syncing

Select devices to sync

012 345 6789

987 654 3210

Play Tone Sync

Syncing

Hearing Dev.

Synced Hearing Devices

012 345 6789

987 654 3210

Sync New

Hearing device

syncing is complete

OK

Syncing

Hearing Dev.

Synced Hearing Devices

012 345 6789

987 654 3210

Sync New

Un-sync

987 654 3210

from device?

Un-Sync

Yes Cancel

Hearing Dev.

Synced Hearing Devices

012 345 6789

Sync New

100%

100%

100%

100%

100%

100%

100%

100%

2. To Delete a synced hearing device, select the
device serial number then press the trash can
button

Cancel

Open and close the battery

door of the hearing device(s)

you wish to Sync. Devices

will be automatically

detected and displayed.

Syncing

Select devices to sync

0123456789

9876543210

Play Tone Sync

Syncing

Hearing Dev.

Synced Hearing Devices

0123456789

9876543210

Sync New

Hearing device

syncing is complete

Okay

Syncing

Un-sync

0123456789

from device?

Yes Cancel

Synced Hearing Devices

0123456789

Sync New

Tools

Hearing Devices

Bluetooth

.

3. To sync SurfLinkMobile with new hearing
devices and overwrite existing hearing device
syncing, select the Sync New button to put the
SurfLinkMobile device into syncing mode.

Note: SurfLinkMobile can be paired with one

right and one left hearing device at a time.

4. Follow the on-screen instructions to open and
close the battery door of the hearing device you
wish to sync with SurfLinkMobile.

43

Settings

5. The hearing devices will be detected by SurfLink
Mobile. Select the hearing device serial numbers
and press the Sync button to complete the
syncing process.

Select devices to sync

5678901234

4321098765

Play Tone

Sync

Syncing

6. The wireless hearing devices and SurfLinkMobile
will now work together as a wireless system.

44

Settings

Tools

Brightness

1. Select Brightness from the Settings screen to
adjust the touch screen display brightness.

Brightness

OK Cancel

Brightness

Tools

Language

Screens

Brightness

100%

100%

100%

100%

2. Select the

or

buttons to adjust the display

brightness.

3. Select OK to accept Touch Screen display
brightness adjustments.

4. Select Cancel to reject adjustments and continue
with previous brightness settings.

Language

1. Select Language from the Settings screen

45

Settings

2. Choose the desired language version from the list
of available language translations.

Normal Pressed

Brightness

OK Cancel

Brightness

Language

English

Espanol

Deutsch

Language

Yes Cancel

Set language

to English?

Tools

Language

Screens

Brightness

100%

100%

100%

100%

100%

100%

3. Select OK to accept the new language selection.

4. Select Cancel to reject the change and continue
with the previous language selection.

Screens

Device Options

1. Select either the Remote or Streaming screen
as the Default screen when the SurfLink Mobile
device is powered On.

Brightness

Language

Yes Cancel

Set language

to English?

ScreensScreens

Screens

Default Screen:

Remote

Streaming

Button Labels:

On

O

Hide

Show

Streaming Screen:

Language

46

Settings

2. The selected Default screen will show as active/
highlighted in blue. SurfLink Mobile comes with the
Remote screen set as the default screen.

3. Select Button Labels to be On or Off. SurfLink
Mobile comes with the Button Labels defaulted On.

4. Select either Hide or Show to have the Streaming
screen included in the screen navigation or not.
SurfLink Mobile comes with the Streaming
screen shown.

Phone Options

Language

Yes Cancel

Set language

to English?

ScreensScreens

Screens

Default Screen:

Remote

Streaming

Button Labels:

On

O

Hide

Show

Streaming Screen:

Screens

Stream Phone Ring:

On

O

Hide

Show

Just Talk Mode:

Language

1. Select Stream Phone Ring to be On or Off. SurfLink
Mobile defaults to phone ring streaming Off. If this
feature is turned On, the cell phone ring tone will be
streamed via SurfLink Mobile to the hearing devices
for any incoming call.

2. Select Show or Hide to have JustTalk mode as an
available option for Voice Pickup on the Phone Call
screen. SurfLink Mobile comes set with Show as the
default.

47

Settings

Note: Hiding JustTalk mode will extend hearing

aid battery life while streaming cell
phone calls.

Remote Options

ScreensScreens

Screens

Set as default screen:

Remote

Streaming

Button Labels:

On

O

Screens

Hide

Show

Hide Streaming

Screen?

Screens

Hide

Show

Hide Hearing Aid

Microphone from

Voice Pickup

options?

Screens

Select style of Remote

Advanced

Intermediate

Basic

Choose Advanced, Intermediate or Basic functions
for the Remote screen by selecting the appropriate
button. SurfLink Mobile comes set with Advanced as
the default.

Basic

Remote Screen

Intermediate Advanced Pressed

Remote

Remote Remote Remote

Intermediate

Advanced Pressed

Remote

Remote Remote

Advanced

Pressed

Remote

Remote

48

Settings

About

ScreensScreens

Screens

Default Screen:

Remote

Streaming

Button Labels:

On

O

Hide

Show

Streaming Screen:

Screens

Stream Phone Ring:

On

O

Hide

Show

Just Talk Mode:

Screens

Select style of Remote:

Advanced

Intermediate

Basic

Firmware version:

Serial number:

Language

100%

100%

100%

100%

100%

100%

100%

100%

The About screen provides device information.

49

Settings

50

Waste from electronic equipment must be
handled according to local regulations.

Instructions for Disposal of Old Electronics

Paradigm encourages, and your local community laws may require,
that your SurfLink Mobile device be disposed of via your local
electronics recycling/disposal process.

The below instructions are provided for the benefit of disposal/
recycling personnel. Please include this manual with your device
when disposing of your SurfLink Mobile device.

For Disposal/Recycling Personnel Only

This product contains a lithium Ion Polymer battery.
To remove this battery:

• Remove the two screws on the back of the device

• Slide the bottom plate up slightly to separate the top from

the bottom

• Unplug the battery and tape the connector end to prevent

accidental shorting

• Pry the battery away from the back plate using a wide at blade

Required Information

51

SurfLink Mobile is designed to comply with the most stringent
Standards of International Electromagnetic Compatibility.
However, it is still possible that you may experience interference
caused by power line disturbances, airport metal detectors,
electromagnetic fields from other medical devices, radio signals
and electrostatic discharges.

If you use other medical devices or wear implantable medical
devices such as defibrillators or pacemakers and are concerned
that your SurfLink Mobile might cause interference with
your medical device, please contact your physician or the
manufacturer of your medical device for information about the
risk of disturbance.

SurfLink Mobile should not be used during an MRI procedure.

Use on Aircrafts

SurfLink Mobile should not be used on aircrafts unless specifically

permitted by the ight personnel.

International Use

SurfLink Mobile is approved to operate at a radio frequency
that is specific to your country or region and might not be
approved for use outside your country or region. Be aware that
operation during international travel may cause interference with
other electronic devices, or other electronic devices may cause
interference with your SurfLink Mobile.

The battery in your SurfLink Mobile is not replaceable. Do not
attempt to replace the battery.

52

FCC ID: EOA-CPED
IC: 6903A-CPED

Bluetooth Qualified Design Listing: B019453

FCC Notice
This device complies with part 15 of the FCC rules and
with RSS-210. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received,
including interference that may cause undesired operation of the
device.

Note: The manufacturer is not responsible for any radio or
TV interference caused by unauthorized modifications to this
equipment. Such modifications could void the user’s authority to
operate the equipment.

Note FCC
Cet appareil est conforme avec la partie15 des règles de la FCC
et du RSS-210. L’utilisation est assujettie à deux conditions: (1)
Cet appareil ne doit pas causer d’interférence nuisible et (2) ce
dispositif doit accepter l’interférence reçue incluant l’interférence
qui pourrait causer des opérations indésirables pour l’appareil.

Note: Le manufacturier n’est pas responsable de l’interférence
créée par la modification de cet équipement lors de l’écoute
du téléviseur ou de la radio. De telles modifications pourraient
entrainer la révocation de l’autorité de l’utilisateur à opérer cet
équipement.

FCC Information

53

Hereby, Paradigm declares that the SurfLink Mobile is in
compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC. A copy of the Declaration of
Conformity can be obtained from the addresses below.

Paradigm, Inc.
6600 Washington Ave. South
Eden Prairie, MN 55344 USA

Paradigm, Inc. European Headquarters
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom

© 2012 Paradigm, Inc. All Rights Reserved.

84934-007 11/12 BKLT0248-02-EE-XX Rev. C