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SURF Motion Media Platform User Guide
www.surf-com.com
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date]
Version 2.1.1
Document Version: 2.1.1.13
November 2012
Orion-MCU™ User Manual
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Orion-MCU™ User Manual
Copyright © 2005-2012, SURF Communication Solutions Ltd.
This document contains confidential and proprietary information of SURF Communication Solutions Ltd., henceforth referred
to as “SURF.” All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to
make any derivative work (such as translation, transformation, or adaptation) without written permission from SURF
Communication Solutions.
SURF reserves the right to revise this document, and to make changes therein, from time to time without providing
notification of such revision or change.
This document contains descriptive information regarding the subject matter herein, and is not an offer to purchase or
license any products or services of, or from SURF. SURF expressly disclaims any and all representations or warranties,
expressed or implied herein, including but not limited to warranties of merchantability or fitness for a particular purpose. The
licensing or sale of any product or service by or of SURF shall only be made in accordance with, and subject to the terms of,
an agreement for the relevant product or service, to be signed by both the customer and SURF or its authorized agent or
representative. Consequently, SURF shall carry no liability to any such customer based on this document, the information
contained herein, or the omission of any other information.
Trademarks
The name “SURF Communication Solutions” is a registered trademark of SURF Communication Solutions Ltd.
Any other trademarks, trade names, service marks or service names owned or registered by any other company and used
herein are the property of their respective owners.
SURF Communication Solutions, Ltd.
Tavor Building, P.O. Box 343
Yokne’am 20692 Israel
Tel: +972 (0)73 714-0700
Fax: +972 (0)4 959-4055
Web
site
http://www.surfsolutions.com/
Email
support@surfsolutions.com
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Orion-MCU™ User Manual
Table of Contents
1. About This Manual .............................................................................................................. 6
2. Introduction ....................................................................................................................... 7
2.1 Functionality ....................................................................................................................... 7
2.2 Main Capabilities ................................................................................................................ 7
3. Topologies .......................................................................................................................... 9
3.1 Topology 1 - Orion-MCU via SIP PBX .................................................................................. 9
3.2 Topology 2 - Orion-MCU via PBX and Direct Connectivity ............................................... 10
3.3 Topology 3 - Direct Interaction with Orion-MCU ............................................................. 11
3.4 Topology 4 - Connectivity with External Networks .......................................................... 12
3.5 Topology 5 - NAT Traversal Capabilities with Orion-MCU ................................................ 13
3.6 Topology 6 - Connectivity with Remote Endpoints .......................................................... 14
4. Physical Overview ............................................................................................................. 15
4.1 Description ........................................................................................................................ 15
4.2 System Physical Interface ................................................................................................. 15
4.2.1 Control Panel Buttons ........................................................................................... 15
4.2.2 Control Panel LEDs ................................................................................................ 16
4.2.3 I/O Ports ................................................................................................................ 16
5. Getting Started ................................................................................................................. 17
6. Administration and Configuration ..................................................................................... 20
6.1 Overview ........................................................................................................................... 20
6.2 Login ................................................................................................................................. 20
6.3 Main Menu ....................................................................................................................... 21
6.4 User Management ............................................................................................................ 22
6.4.1 Creating a New User ............................................................................................. 23
6.4.2 Modifying User Information ................................................................................. 23
6.4.3 Deleting a User ...................................................................................................... 24
6.5 System Parameter Settings ............................................................................................... 24
6.5.1 Configuring Network Settings ............................................................................... 24
6.5.2 Configuring SIP Settings ........................................................................................ 27
6.5.3 Configuring Access Numbers ................................................................................ 30
6.5.4 Date and Time ....................................................................................................... 32
6.6 Maintenance ..................................................................................................................... 33
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6.6.1 Start Diagnostic Trace ........................................................................................... 33
6.7 Upgrade ............................................................................................................................ 34
7. Conferences ...................................................................................................................... 37
7.1 Summary ........................................................................................................................... 37
7.2 Conference Settings .......................................................................................................... 38
7.2.1 Opening the Conference Settings Window ........................................................... 38
7.2.2 Creating a Conference .......................................................................................... 39
7.2.3 Other Conference Actions ..................................................................................... 40
7.3 Conferencing Parameters ................................................................................................. 40
7.4 Content Sharing ................................................................................................................ 41
7.5 Dialing Options ................................................................................................................. 42
8. Leader Dashboard ............................................................................................................. 44
8.1 Leader Login...................................................................................................................... 44
8.2 Main Screen ...................................................................................................................... 45
8.3 Leader’s Capabilities ......................................................................................................... 46
8.4 Inviting Participants .......................................................................................................... 46
8.5 Modifying the Conference Layout Mode.......................................................................... 47
9. Firewall and NAT ............................................................................................................... 48
9.1 Overview ........................................................................................................................... 48
9.2 Topologies......................................................................................................................... 48
9.2.1 Orion-MCU in a DMZ ............................................................................................. 48
9.2.2 Orion-MCU behind a NAT ..................................................................................... 49
9.3 Firewall/NAT Settings ....................................................................................................... 49
9.3.1 Blocking Ports ........................................................................................................ 49
9.3.2 Enabling SIP Sessions ............................................................................................ 50
9.3.3 RTP Traffic Ports Range ......................................................................................... 50
9.4 NAT Traversal in Orion-MCU ............................................................................................ 51
9.4.1 Near-End NAT Traversal ........................................................................................ 51
9.4.2 Orion-MCU Setting for Near-End NAT Traversal ................................................... 51
9.4.3 Far-End NAT Traversal ........................................................................................... 52
10. Serial Connectivity ............................................................................................................ 53
11. Appendix-A: Precautions & Safety ..................................................................................... 54
11.1 Rack Precautions............................................................................................................... 54
11.2 Server Precautions ............................................................................................................ 54
11.3 System Safety ................................................................................................................... 54
11.3.1 Electrical Safety Precautions ................................................................................. 54
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11.3.2 General Safety Precautions ................................................................................... 55
12. Appendix-B- Rack Mounting .............................................................................................. 56
13. Appendix C- Technical Specification ................................................................................... 58
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1. About This Manual
This manual provides detailed guidance of the Orion-MCU. It includes a description of the
product, its functionality, features, configuration, and operation.
This document includes the following sections:
Section 1: About This Manual – This section.
Section 2: Introduction – This section provides an introduction to the functionality and
capabilities of Orion-MCU.
Section 3: Topologies – This section covers the network topologies available when using Orion-
MCU.
Section 4: Physical Overview – This section provides a physical description of the product,
including physical connectivity.
Section 5: Getting Started – This section provides detailed information about how to get started
with the product, including unpacking the system and connecting it to your network.
Section 6: Administration and Configuration – This section provides information on the
administration and the configuration of Orion-MCU via the web-based management system’s
GUI.
Section 7: Conferences – This section provides information on how to create and configure a
conference.
Section 8: Leader Dashboard – This section describes the Leader Dashboard feature, enabling a
conference leader to control the conference.
Section 9: Firewall and NAT – This section describes the possible topologies, firewall/NAT
settings, and NAT traversal in Orion-MCU.
Section 10: Serial Connectivity – This section provides information on serial connectivity with
Orion-MCU, for purposes of troubleshooting.
Appendix-A – Precautions and Safety
Appendix-B – Rack Mounting
Appendix-C – Technical Specification
Feedback:
The SURF Technical Support Center is at your service. You may access Warranty Service through
our Web Request Form by using the following link: support@surfsolutions.com
We are committed to constant and never-ending improvement. Your input will greatly help us in
our endeavor.
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2. Introduction
2.1 Functionality
Orion-MCU provides SIP-based video/audio conferencing services for SMBs and enterprises. The
product is a ready-to-use, stand-alone network appliance. The Orion-MCU’s web-based
management system offers easy system configuration, conference creation, monitoring and
conference control in real time.
2.2 Main Capabilities
Orion-MCU offers the following major capabilities:
SIP based: Orion-MCU is a SIP-based conferencing system.
HD conferencing: Orion offers wideband HD voice and HD video in resolutions of up to 720p.
Mixing: A variety of conferencing devices are bridged by Orion’s advanced audio/video
mixing and adapting capabilities. Participants receive video and audio streams that are
adapted to their device’s media characteristics - codecs, rates, frame size and resolution.
Video/voice characteristics:
Voice codecs: G711a, G711u, G729, G722.1, iLBC, G723
Video codecs: MPEG4, H263, H264
Video resolution: Up to 720p
Conference Management: Conferences can be managed by a leader, or set as automated
ad-hoc conference rooms.
Leader Dashboard: The Orion-MCU “Leader Dashboard”, enables conference leaders to
manage the conference. Upon logging into the “Leader Dashboard”, the leader can invite
participants, modify conference parameters (mute, set dominant speaker, etc), and
revoke/disconnect participants from the conference and view conference information.
Configurable Meeting Rooms: Meeting rooms (not scheduled conferences) can be
provisioned and established, and once established, used at any time.
Multiple Access Numbers: Orion-MCU supports multiple access numbers. The Orion-MCU’s
access numbers are pre-provisioned, and are dialed by conference participants directly or
indirectly via their serving PBX.
Multiple Video Layout Options: 10 video dynamic layouts are available for equal-presence
display and 5 for dominant-based display. The layouts are modified automatically, when a
participant enters or leaves the conference.
VIP Participants: Orion-MCU allows VIP participants to join a conference without PIN code
authentication.
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Registration: Orion-MCU is provisioned for registration as a SIP endpoint in the network. An
authentication option is provisioned for each registration process. SIP clients may register to
Orion-MCU’s built-in SIP registrar.
NAT Traversal: Orion-MCU provides near-end and far-end NAT traversal enabling
connectivity between entities (Orion-MCU / SIP clients) which are behind not-SIP-aware
NATs and firewalls.
Content Sharing: Orion-MCU provides content sharing, originated by a SIP client. In this case
the conferencing layout is modified to one large image which contains the content, and a
smaller image, containing the presenter’s image (currently, content sharing works only with
AVer Room system).
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3. Topologies
This section describes the network topologies supported by Orion-MCU.
3.1 Topology 1 - Orion-MCU via SIP PBX
As shown below in Figure 3-1, the participants’ connectivity with Orion-MCU is provided via the PBX
which provides SIP registrar services to the users. In order to enhance existing services for
multimedia conferencing, the PBX interacts with Orion-MCU using SIP.
Figure 3-1- Topology-1 - Orion-MCU via SIP PBX
1. All SIP endpoints at the enterprise register to the PBX.
2. The PBX supports SIP Signaling
3. The Orion-MCU registers as an extension or is configured as a trunk in the PBX.
4. Orion-MCU provides Mixing/Bridging/Switching and signaling interoperability.
5. Voice-only clients can also participate in a video conference, making it a mixed Voice/Video conference.
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3.2 Topology 2 - Orion-MCU via PBX and Direct
Connectivity
As shown below in Figure 3-2, the participants join the conference either through Orion-MCU or the
PBX.
Figure 3-2- Topology-2 - Orion-MCU via PBX and Direct Connectivity
1. SIP endpoints are registered to Orion-MCU internal SIP registrar or the PBX.
2. The PBX supports SIP Signaling
3. The Orion-MCU registers as an extension or is configured as a trunk in the PBX.
4. SIP endpoints can call through the PBX, Orion-MCU registrar or directly to the Orion-MCU
5. Orion-MCU provides Mixing/Bridging/Switching and signaling interoperability.
6. SIP endpoints can also connect directly using direct dialing (Without registration)
7. Voice-only clients can also participate in a video conference, making it a mixed Voice/Video conference.
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3.3 Topology 3 - Direct Interaction with Orion-
MCU
As shown below in Figure 3-3, the participants interact directly with the Orion-MCU, via SIP to
connect to a conference room. The participants’ PIN numbers and access codes are pre-provisioned
through Orion’s web-based management system.
Figure 3-3- Topology-3 - Direct Interaction with Orion-MCU
1. Endpoints may be registered to Orion-MCU SIP registrar.
2. SIP endpoints can call through the Orion-MCU registrar or directly to the Orion-MCU (without registration).
3. Orion-MCU provides Mixing/Bridging/Switching and signaling interoperability.
4. Voice-only endpoints can also participate in a video conference, making it a mixed Voice/Video conference.
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3.4 Topology 4 - Connectivity with External
Networks
As shown below in Figure 3-4, the connectivity between conference participants’s on enterprise
network and participants on public networks through Orion-MCU.
Figure 3-4- Topology-4 - Connectivity with External Networks
1. All SIP Endpoints register to the PBX.
2. The PBX supports SIP Signaling.
3. The Orion-MCU registers as an extension or is configured as a trunk in the PBX.
4. Endpoints can also connect via the external network.
5. Orion-MCU provides Mixing/Bridging/Switching and signaling interoperability.
6. Voice-only clients can also participate in a video conference, making it a mixed Voice/Video conference.
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3.5 Topology 5 - NAT Traversal Capabilities with
Orion-MCU
As shown below in Figure 3-5, Orion-MCU provides NAT Traversal capabilities. The system may be
located in a DMZ, with a public or private IP address or in a LAN with a private address. In the below
topology the participants and Orion-MCU are located in two separate remote LANs:
Figure 3-5: NAT Traversal Capabilities
1. Endpoints can register to the Orion-MCU SIP registrar or to the PBX
2. Remote office (LAN 1) can be connected to the Orion-MCU through the built-in NAT Traversal capabilities.
3. Orion-MCU provides mixing/bridging/switching, signaling interoperability and NAT translation.
4. Voice-only endpoints can also participate in a video conference, making it a mixed voice/video conference
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3.6 Topology 6 - Connectivity with Remote
Endpoints
As shown below in Figure 3-6, Orion-MCU is located behind a NAT, with a private IP address. The
participants interact directly with the Orion-MCU, via SIP, to set and initiate a conferencing session.
Figure 3-6: Connectivity with Remote Endpoints
1. All SIP Endpoints at the enterprise register to the PBX or the Orion-MCU
2. The LAN firewall / router must have port forwarding configured to the Orion-MCU
3. Remote employees connect to the conference call by registering to the Orion-MCU.
4. Orion-MCU provides mixing/bridging/switching, signaling interoperability and NAT translation.
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4. Physical Overview
4.1 Description
Figure 4-1 shows the front view of Orion-MCU:
Figure 4-1- Front view of the Orion-MCU
The Orion-MCU is available in 2 configurations, supporting both small and large enterprises:
Orion-MCU 1286 – Orion-MCU 1286 is a small-to-medium enterprise based video/voice
conferencing system. Concurrently the system supports up to 2 CIF conferences, or 1 VGA or HD
conference, with up to 25 participants (between 5-10 viewable at each time depending on the
resolution). The system can also support up to 11 concurrent voice conferences.
Orion-MCU 4286 – Orion-MCU 4286 is a medium-to-large enterprise video/voice conferencing
system. Concurrently the system supports up to 8 CIF conferences, or 4 VGA or HD conferences,
with up to 25 participants (between 5-10 viewable at each time depending on the resolution).
The system can also support up to 20 concurrent voice conferences.
4.2 System Physical Interface
The system interface of Orion-MCU includes control panel buttons, LEDs and I/O ports.
4.2.1 Control Panel Buttons
There are two push buttons located at the front of the chassis: a reset button and a power
on/off button.
Reset - The Reset button reboots the system.
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Power - The Power button is used to turn on and turn off the system. Turning off the
system eliminates the main power but maintains standby power. In order to service the system,
the server should be shut down and the AC power cord should be unplugged.
4.2.2 Control Panel LEDs
The five control panel LEDs is located at the front of the chassis and provide information related
to different parts of the system.
Overheat - When this LED is on, it indicates an overheat condition, which may be
caused by an obstruction to the airflow or because the room temperature is too
high. Check the airflow to the unit. This LED will remain on as long as the indicated
condition exists.
NIC2 - Indicates network activity on LAN2 when flashing.
NIC1 - Indicates network activity on LAN1 when flashing.
HDD - Indicates hard drive activity when flashing.
Power - Indicates power is being supplied to the system. This LED is illuminated
when the system is operating.
4.2.3 I/O Ports
Figure 4-2 shows the I/O ports of Orion-MCU appear at the rear part of the chassis.
Figure 4-2- I/O ports
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5. Getting Started
Step 1: Follow the precautionary instructions
Follow the precautions and system safety instructions as listed in Appendix A of this User
Manual. Choose a clean, dust-free area that is well ventilated. Avoid areas where heat, electrical
noise and electromagnetic fields are generated. If you intend to install the system on a rack,
choose a location near a grounded power outlet, and follow the instructions in Appendix B of
this User Manual.
Step 2: Unpack your Orion-MCU system
Step 3: Connect the cables
Connect the cables to your Orion-MCU system as shown below in Figure 5-1:
1. Connect the supplied, short CAT-6 cable in a loop.
2. Connect the Orion-MCU to the “LAN” port of your computer using a CAT-5/6 cable.
3. Connect the Power Cable first to the Orion-MCU and then to the power outlet. Press the
power button located on the front panel of the Orion-MCU to turn on the power. (Boot time
is approximately 5 minutes)
Figure 5-1- Cable connections
Step 4: Apply the static IP address “192.168.0.2” to your computer
Change your computer’s network settings and apply the following static IP address:
“192.168.0.2”.
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Step 5: Change Orion-MCU’s IP address
Orion-MCU is provided with a default IP address “192.168.0.1” that should be modified before
using the system.
To change the IP address:
1 In a web browser, navigate to the default IP address - 192.168.0.1 and upon the appearance
of the login screen, enter the default user name and password (admin, admin).
2. Select System Settings > Network Settings.
Figure 5-2- Network Settings window
4. Click Edit and then modify the IP Address field.
5. Click Save a confirmation message appears.
6. Click OK. The system reboots and the changes are applied.
* If DHCP was chosen, the simplest way to see the Orion-MCU IP Address is to connect a monitor and
restart the machine. The IP Address will appear in the Login Screen at the end of the system load.
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Step 6: Connect to the Orion IP Address from your Network
Restore the original network configuration on your computer, and connect the Orion-MCU to
your network.
Connect to the Orion-MCU Management GUI by entering the Orion-MCU’s IP address in a web
browser.
The Orion-MCU is now connected to your network
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6. Administration and Configuration
6.1 Overview
Administration and configuration of Orion-MCU are provided through the web based GUI.
After setting up the system, and prior to conference-service creation, the system needs to be
configured according to the steps described in this section.
6.2 Login
After entering the Orion-MCU’s IP address in your web browser, a login screen appears. Enter
the default user name and password (admin, admin).
Figure 6-1- Login screen
Note: It is recommended to change the default admin password, before starting to use the
system.
Note: The user can choose a language from the
system’s pre-defined languages by using the drop down
menu on the top-left side of the screen.
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6.3 Main Menu
The main menu appears when the user has logged in. The main menu is divided into two major
categories:
a) System Settings
b) Conferences
Prior to conference creation, system settings must be configured.
Figure 6-2- Main Menu
Note: To log out, click the logout icon (red),
located on the top-right side of the screen
Note: To view information about the system,
click “About”, on the top-right of the screen.
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6.4 User Management
User Management is the first category under System Settings, on the main screen. The User
Management screen allows the administrator to create a new user, update existing user
information, or remove a user from the system.
Figure 6-3- User Management
The User field lists user names. The Role field displays the capabilities of the user in the system.
The Role can be either “admin” or “user”:
The “admin” role permits access to all the system capabilities.
The “user” role enables only conference creation, viewing, and modification of conference
information.
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6.4.1 Creating a New User
To create a new user:
1. In the System Settings/User Management window, click Create a new User .
The Create a new User window opens.
Figure 6-4- Create a New User Window
2. Create a Username and a Password.
3. Select a Role for the user.
4. Click to add the new information to the system.
6.4.2 Modifying User Information
To modify user information:
1. In the System Settings/User Management window, click Edit in the Operations column of
the user to be edited.
The Edit User window opens.
Figure 6-5- Edit User Window
2. Modify the information as needed and click Save .
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6.4.3 Deleting a User
To delete a user from the system:
In the System Settings/User Management window, click Delete in the Operations column
of the user to be removed.
6.5 System Parameter Settings
Before creating a conference, the network and SIP parameters must be provisioned.
6.5.1 Configuring Network Settings
Network settings are configured in the Network Settings window.
Figure 6-6- Network settings screen-1
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To configure network settings:
1. Select System Settings > Network Settings.
2. Click Edit . Network parameters become editable.
Figure 6-7- Editing the network settings
Note: If the “DHCP” parameter is selected, then only the Hostname parameter can be
edited. All other network parameters are grayed out.
Figure 6-8 - Network setting screen-2
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3. Edit the network parameters, as needed, according to the following table:
Parameter
Definition
Description
MAC Address
MAC address
Read only
Hostname
String
The name of the Orion-MCU system in your
network.
It’s highly important to configure the
hostname as defined in the DNS of the LAN
or the WAN where the Orion-MCU is
deployed. Orion-MCU is using the
hostname value in SIP calls with emphsis
on NAT Traversal scenarios.
Example: orion1.orionmcu.com
IP Address
IP address
The Orion-MCU system’s IP Address
Subnet Mask
Net-mask
The Orion-MCU system’s subnet mask
Default Gateway
IP address
The IP Address of the default gateway
Preferred DNS
Server
IP address
The IP Address of the preferred DNS Server
Alternate DNS
Server
IP address
The IP Address of the alternate DNS Server
Table 6-1: Network settings table
4. To revert to the previous value in a field, click Revert .
5. Click Save to save the configuration.
A message appears, requesting confirmation to restart the system. The changes are applied
after the restart is completed.
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6.5.2 Configuring SIP Settings
SIP settings are configured in the SIP Configuration window.
Figure 6-9- SIP configuration
To configure SIP Settings:
1. Select System Settings > SIP Configuration.
2. Click Edit . SIP settings become editable.
Figure 6-10- Editing SIP Parameters
When all check boxes are selected, the full list of configurable parameters displays as
follows:
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Figure 6-11- All SIP parameters
3. Edit the SIP settings, as needed, according to the following table:
Parameter
Values
Description
Use External
Registrar
Check-box
(Yes/No)
If an external registrar is configured, Orion-MCU registers access
numbers and conference rooms to the external registrar.
Registrar IP/
Domain Name
IP address
The external registrar IP address or domain name
Registrar Port
Port
The external registrar SIP port
Use
Authentication
Check-box
(Yes/No)
Indicates whether the registration requires authentication.
Authentication
Realm
String
Authentication realm.
Use Outgoing
Proxy Server
Check-box
(Yes/No)
States whether a proxy server is used.
In case the Orion-MCU is behind NAT or configured with public IP
and NAT traversal (Near or Far end) shall be done in the OrionMCU Outgoing proxy should not be configured.
Outgoing Proxy
Server IP
IP address
The Outgoing proxy SIP IP address.
Outgoing Proxy
Server Port
Port
The Outgoing proxy SIP port
Local Listening
SIP Port
Port
This is Orion-MCU’s Local listening SIP port
MCU is behind
NAT
Check-box
(Yes/No)
States whether the MCU is behind a NAT
SIP Public IP /
Domain Name
IP address
SIP public IP address or domain name for near-end NAT traversal
(see section 9.4.2) .
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Table 6-2: SIP settings table
4. To revert to the previous value in a field, click “cancel” .
5. Click Save to save the configuration.
If any SIP parameter has been changed, then all the active calls will be dropped and the
application will restart. In this case user’s confirmation is required:
6. Click OK.
The application restarts.
Figure 6-12- Restart after modifying SIP configuration
6.5.2.1 Viewing Active Registrations
You can view all the active registrations to the Orion-MCU in the SIP Configuration window.
To view active registrations:
Click the Registrations Table button.
Figure 6-13- Registrations Table Window
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6.5.3 Configuring Access Numbers
An access number is a number which a participant dials to join a conference. However, access
numbers are not mandatory, since a participant can also join a conference by entering a
conference number.
A single Orion-MCU supports multiple access numbers. The access numbers are provisioned via
the Orion-MCU GUI, as shown in this section. If the number dialed by a participant does not
match any of the provisioned access numbers (or conference numbers), the call is declined.
To configure access numbers:
1. Select System Settings > Access Numbers.
The Access Numbers window opens:
Figure 6-14- Access number provisioning
2. Click Create , for a new Number.
The Create a new Number window opens.
Figure 6-15- Create a New Number Window
3. In the Number field, type the new access number.
4. In the Video Quality field, select one of the following:
Voice Only
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Normal: CIF (352X288)
High: VGA (640x480)
HD (1280x720)
5. Do one of the following:
To register the access number, continue with the next step.
To complete the configuration procedure, click Save .
6. To register the access number to the registrar, select Register.
Figure 6-16- Registering a Number
The Authenticate option appears.
7. To authenticate the registration, select Authenticate.
The Username and Password options appear.
Figure 6-17- Authenticating a Number
8. Type a Username and Password.
9. Click Save to save the configuration.
To edit the parameters of an existing access number:
1. In the Access Numbers window, click in the Operations column of the number to be
edited.
The Edit Access Number window opens.
2. Modify the settings as needed and click Save .
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To delete an access number from the list:
In the Access Numbers window, click in the Operations column of the number to be
deleted.
6.5.4 Date and Time
The date, time and time zone can be set manually, or an NTP server can be used to correct
manual settings.
To set the date and time:
1. Select System Settings > Date & Time.
The Date & Time window opens.
Figure 6-18- Date and Time Screen
2. Select the current Date.
3. Select the current Time.
4. Select the relevant Timezone.
5. To automatically adjust the time for daylight savings time, select Automatically adjust clock
for Daylight savings Time.
6. To have an NTP server sync the Orion-MCU with other devices on the network, select a
server from the NTP list.
If more than one NTP server appears in the list, the first server in the list has the highest
priority.
7. Click Save .
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6.6 Maintenance
The following maintenance actions can be performed:
View System Status - Provides the status of system components, and general system
information including CPU usage, free, and total memory.
Restart the Application - The software application restarts and all ongoing sessions are
dropped.
Hardware Reset – Reboots hardware. This process is a longer process, taking around 3
minutes. It is recommended to log out and re-log into the system after a Hardware Reset.
Orion-MCU Shutdown – Enables graceful system shut-down. When shut-down, the server
will completely power off
Start Diagnostic Trace – System events are collected during a specified interval and saved,
creating a trace file for advanced diagnostics. For more information, please refer to 6.6.1
below.
To perform system maintenance:
1. Select System Settings > Maintenance. The Maintenance window opens.
Figure 6-19- Maintenance window
2. Click a button to perform the action specified.
For additional maintenance operations and troubleshooting, an emergency menu can be
accessed using serial connectivity. For further information, see Serial Connectivity.
6.6.1 Start Diagnostic Trace
To provide diagnostic trace:
1. Select System Settings > Maintenance. The Maintenance window opens.
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2. Click on Start Diagnostic Trace
3. Enter the interval for information collection in the text-box. The allowed range is between
“0” to “300” seconds.
If “0” is entered, the system provides a file, which contains all the system logs. Otherwise
the information saved includes more detailed information.
4. A diagnostic file (zip file) is created. Click “Save Diagnostic Trace” to save the file.
Figure 6-20- Diagnostic Dialog Box
5. After saving the file, “Delete Diagnostic Trace”, appears on the main “Maintenance” screen,
allowing the user to delete the file.
Only one trace file is allowed. To provide a new trace file, the existing file must be deleted.
6.7 Upgrade
The system can be upgraded as software upgrades become available. The software is first
downloaded and the upgrade applied. After the upgrade, the system must be rebooted.
To upgrade the system:
1. Select System Settings > Upgrade.
The Upgrade window opens:
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Figure 6-21– Upgrade window
2. In URL, type the address of the Orion-MCU upgrade server: update.orionmcu.com. If DNS
has not been configured (see “Network Settings” section 6.5.1 above), please use its IP
address: 23.23.229.203.
3. In Version, type the version number to be downloaded.
4. After the upgrade is complete, the system must be rebooted. To cause the reboot to occur
automatically, select Reboot. Otherwise, the system can be rebooted manually after the
upgrade is completed.
5. Click Download.
The software download occurs. After the download is complete, the Start the Upgrade
button appears.
Figure 6-22- Starting the upgrade process
6. Click Start the Upgrade. -
The upgrade occurs.
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Figure 6-23- Upgrade occurring
7. Did you select the Reboot option before the software download?
If YES, then the system reboots automatically.
If NO, then click the Reboot button which appears after the upgrade is complete.
Figure 6-24- Reboot confirmation
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7. Conferences
After system parameters have been provisioned, conferences can be set up.
7.1 Summary
Select Conferences > Summary to view the list of the existing active conferences:
Figure 7-1- List of existing conferences
To see the details of a conference:
Click View .
In the following example, the details of conference number 24 are displayed. Details include
conference state, conference type, and a list of participants, including details such as
telephone number, login time and role in the conference.
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Figure 7-2- Conference details
Click Leader Dashboard , to open the Leader Dashboard and manage a conference.
7.2 Conference Settings
The parameters of an existing conference can be viewed or modified and new conferences can
be created.
7.2.1 Opening the Conference Settings Window
To open the Conference Settings window:
Select Conferences > Conference Settings.
The list of the existing conferences is displayed :
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Figure 7-3- Conference management screen
Note: The three parameters displayed in the Media Type column are as follows:
Multimedia/Voice
Video Quality: Normal: Voice Only, CIF (352X288) / High: VGA (640x480) / HD: (1280x720)
Dominant Based/Equal Presence
7.2.2 Creating a Conference
To create a new conference:
1. Click Create a new Conference .
The Create a new Conference window opens.
Figure 7-4- New conference details
2. Select conference parameters as described in Conferencing Parameters.
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3. Click Save , to save the entered information.
7.2.3 Other Conference Actions
You can edit conferences, delete conferences, and open the Leader Dashboard to manage a
conference from the Operations column of the Conference Settings window.
To edit a conference:
Click Edit . Then edit conference parameters as described in Conferencing Parameters.
To delete a conference:
Click Delete .
To manage a conference:
Click Leader Dashboard , to open the Leader Dashboard. See Leader Dashboard.
7.3 Conferencing Parameters
Conferencing parameters are as follows:
Parameter
Values
Remarks
Conference Name
String
The nickname of the conference
Media Type
Multimedia
Voice Only
The type of conference to be defined, Multimedia for Video
conference or Voice only for Voice conference.
Video Quality
Normal
High
HD
Voice Only
The video quality of the conference
Normal: CIF (352X288), High: VGA (640x480), HD:
(1280x720), and Voice Only
Bandwidth
Allocation
Low
Medium
High
SURF recommends using “Medium” as a default value,
hence every new conference room’s “Bandwidth Allocation”
parameter will be configured as “Medium”.
If the bandwidth in the LAN or WAN, where the Orion-MCU
in deployed, is low, please set the conference room’s
“Bandwidth Allocation” parameter to “Low”.
If there is no bandwidth restrictions, you may use “High” for
enhanced video quality.
Video Layout Type
Equal Layout
Dominant Based
The type of the video conference layout.
Max Shown
Participants
Number
Up to 16 shown participants for equal based layout or up to
8 shown participants for dominant based layout.
Meeting Room
Number
Number
The meeting room (conference) can be accessed by direct
dialing, if it is registered.
PIN Required?
Yes/No
If positive, the participant is required to enter PIN number
to log into the conference.
Register?
Yes/No
If positive then the conference is registered to the external
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Parameter
Values
Remarks
registrar.
Authenticate?
Yes/No
If positive then the conference is registered with
authentication.
Username
String
If authentication chosen, a username needs to be entered.
Password
String
If authentication chosen, password needs to be entered.
Participant PIN
Number
The participant PIN for logging into the conference
Leader PIN
Number
The conference leader PIN (should be different from the
participant PIN)
Leader Required
Yes/No
Defines if the conference can start before the leader joins
the conference or not, if configured yes all regular
participant will be placed on hold until the leader joins to
the conference.
VIP Participants
List of numbers
Participants’ phone numbers or SIP URIs who can join the
conference without entering a participant PIN codes.
Table 7-1: Conferencing parameters
7.4 Content Sharing
SIP clients may originate content sharing at any time during a conference session. In this case
the conference layout is modified to one large image, which contains the content, and a smaller
image, containing the presenter’s image.
If the video is disabled, only the large image of the content shall be displayed.
When the presentation of the content is finalized, the system returns to the original layout,
applied before the content-sharing session.
Currently, content sharing works only with AVer Room system. To start the content sharing, the
user should press the “Present” button on AVer’s remote control.
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7.5 Dialing Options
In order to join a conference from video room system, phone or a softclient, the user can use the
access number or the conference number. The following tables show the various dialing options
per each choice and examples for each option:
For all the examples below the following numbers will be used:
Access Number – 500
Conference Number – 100
Participant PIN Code – 1
Orion-MCU Domain – Orion.com (Domain name or IP address).
Participant is registered on PBX:
Calling via access number to a
conference with PIN code
required
Dial 500 Prompt “Please enter your conference number followed by
the # key” Dial 100 Prompt “Please enter the conference PIN
number followed by the # key” Dial 1 Connected to conference
Calling conference number
with PIN code required
Dial 100 Prompt “Please enter the conference PIN number followed
by the # key” Dial 1 Connected to conference
Calling via access number to a
conference with PIN code not
required
Dial 500 Prompt “Please enter your conference number followed by
the # key” Dial 100 Connected to conference
Calling conference number
with PIN code not required
Dial 100 Connected to conference
Table 7-2 Dialing Information - Registered on PBX
Participant is registered on Orion-MCU SIP internal Registrar:
Calling via access number to a
conference with PIN code
required
Dial 500 Prompt “Please enter your conference number followed by
the # key” Dial 100 Prompt “Please enter the conference PIN
number followed by the # key” Dial 1 Connected to conference
Alternative option (Connecting without prompts):
Dial 500*100*1 Connected to conference
Calling conference number
with PIN code required
Dial 100 Prompt “Please enter the conference PIN number followed
by the # key” Dial 1 Connected to conference
Calling via access number to a
conference with PIN code not
required
Dial 500 Prompt “Please enter your conference number followed by
the # key” Dial 100 Connected to conference
Calling conference number
with PIN code not required
Dial 100 Connected to conference
Table 7-3 Dialing Information - Registered on Orion-MCU
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Participant is not registered:
Calling via access number to a
conference with PIN code
required
Dial 500@Orion.com Prompt “Please enter your conference number
followed by the # key” Dial 100 Prompt “Please enter the
conference PIN number followed by the # key” Dial 1 Connected
to conference
Alternative option (Connecting without prompts):
Dial 500*100*1@Orion.com Connected to conference
Calling conference number
with PIN code required
Dial 100@Orion.com Prompt “Please enter the conference PIN
number followed by the # key” Dial 1 Connected to conference
Calling via access number to a
conference with PIN code not
required
Dial 500@Orion.com Prompt “Please enter your conference number
followed by the # key” Dial 100 Connected to conference
Calling conference number
with PIN code not required
Dial 100@Orion.com Connected to conference
Table 7-4 Dialing Information - Not registered
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8. Leader Dashboard
The Leader Dashboard provides the following capabilities:
Inviting participants to conference.
Modifying conference parameters.
Disconnecting participants from a conference.
8.1 Leader Login
The leader logs into the Leader Dashboard by using the conference number as username and the
leader PIN code as password, as shown below in Figure 8-1:
Figure 8-1- Leader login
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8.2 Main Screen
On the main screen of the Leader Dashboard, the meeting information, conference participants
list and the parameters for each participant are displayed:
Figure 8-2- Leader Dashboard main screen
The icons displayed on the Leader Dashboard are as follows:
Dominant participant
Participant (not Dominant)
Call statistics
Participant voice enabled
Video only conference
Participant voice muted
Visible, participant
Voice only participant
Participant video disabled
Remove participant
Table 8-1: Leader dashboard icons
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Figure 8-3- Call statistics
8.3 Leader’s Capabilities
The leader can take the following actions:
Invite a participant to join the conference
Modify the status of the participant from dominant to non dominant and vice versa
Make a participant visible/invisible
Obtain call statistics
Mute/Unmute all participants
Mute/Unmute a participant
Remove a participant from the conference
Modify the conference layout mode
8.4 Inviting Participants
To invite participants to join a conference:
1. Click .
The Invite Participants window opens:
Figure 8-4- Inviting participants
2. Enter one of the following:
Name (participant’s SIP registration value to the SIP proxy) – If the participant is a
registered participant.
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name@PBX-IP-Address - If the participant is not a registered participant. For example:
3. Click to add more participants and then click Invite.
Click to cancel the invitation.
8.5 Modifying the Conference Layout Mode
To set the conference layout mode, click the Layout tab on the main leader dashboard. The
following screen opens, showing the current and the possible layouts:
Figure 8-5- Conference layout mode
One of two layouts can be chosen:
Dominant* based: The dominant speaker’s image is larger than the other participants’
images.
Equal Presence: All the images are displayed equally.
* The dominant speaker is automatically defined by energetic voice detection.
The red border shows the chosen layout. Click Apply Chosen Layout to Conference to select a
layout.
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9. Firewall and NAT
9.1 Overview
Orion-MCU provides voice and video conferencing services for SMBs and enterprises, and is
naturally located either in a demilitarized zone (DMZ) with a public or private IP address or in a
LAN behind the organization’s Firewall/NAT (Network Address Translation) with a private IP
address. The Orion-MCU may also reside in a public IP.
Firewalls that are not SIP aware may cause complexity in providing connectivity with clients,
located in the external IP network or behind other firewalls.
This section describes the possible topologies, firewall/NAT settings, and NAT traversal in OrionMCU.
9.2 Topologies
9.2.1 Orion-MCU in a DMZ
When Orion-MCU is located in the DMZ, it allows you to assign to it a public or private IP
address. This enables an easy access and direct connectivity with video clients in the public
internet as shown below in Figure 9-1:
Figure 9-1- Orion-MCU in DMZ Zone
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9.2.2 Orion-MCU behind a NAT
When Orion-MCU system is located behind a NAT, in a private LAN, it is not accessed directly by
the other entities in the internet. This causes a better security in one hand and on the other
hand it makes the connectivity with outside world more complicated. When deploying the
Orion-MCU in this topology, it is required to provide port mapping to the Orion-MCU. As shown
below in Figure 9-2:
Figure 9-2- Orion-MCU Located in LAN
9.3 Firewall/NAT Settings
In order to use a firewall/NAT, it is recommended to follow the below settings:
9.3.1 Blocking Ports
Block the access, from the external IP network, to the following ports:
22 (ssh)
23 (telnet)
80 (http)
443 (https)
You may let them remain open for internal administrative operations.
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9.3.2 Enabling SIP Sessions
To enable SIP setup with other entities in the external network, the firewall/NAT router must be
configured to allow incoming and outgoing SIP messages through UDP port 5060 and 5093 (for
SIP session signaling) and TCP port 5061 (for TLS).
9.3.3 RTP Traffic Ports Range
The range of the UDP ports for the incoming and outgoing RTP packets need to remain open in
the firewall/NAT. Orion-MCU communicates through ports in the range 10000-20000, for video,
voice and content sharing.
The actual range can be restricted within the default one, depending on number of conferences,
participants per conference, conference type and Orion-MCU’s model you are using.
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9.4 NAT Traversal in Orion-MCU
9.4.1 Near-End NAT Traversal
In a deployment scenario where Orion-MCU is located behind a firewall and is configured with
private IP address, the signaling sent from the Orion-MCU messeges will contain private IP
addresses. Unless the firewall provides VoIP NAT Traversal services, sessions will not connect, as
the singling messeges will contain non-routable addresses.
This issue is called Near-End NAT traversal, as the problem to be solved is “near” – meaning the
close firewall.
Orion-MCU solves this problem by providing near-end NAT traversal as part of the Orion-MCU.
The private IP addresses within the SDP are replaced by the NAT’s public IP address and the
clients receive SIP messages which include SDP with accessible public IP addresses, providing
session completion.
9.4.2 Orion-MCU Setting for Near-End NAT Traversal
In order to allow near-end NAT Traversal in Orion-MCU, follow the below steps:
1. Select System Settings > SIP Configuration. The below screen opens:
Figure 9-3- SIP Public IP Configuration
2. Click Edit . SIP settings become editable.
3. Enter a value for SIP Public IP / Domain Name:
or
4. Press Save to save the configuration.
5. The system restarts. If Domain Name has been entered, the address is resolved.
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6. Near-end NAT traversal is applied.
9.4.3 Far-End NAT Traversal
When the SIP client is behind a firewall, Orion-MCU may receive private IP addresses in the
received SDP (for sending the session’s RTP packets) as shown below in Figure 9-4:
Figure 9-4- SIP Client behind a NAT
In this case, the packets cannot be sent, until the first packets are received from the client. The
system learns the actual public IP address of these packets, and sends the transmitted RTP
packets to this address.
Far-end NAT traversal is applied automatically and no setting is needed in Orion-MCU.
Note: Please note that in order for this topology to work, the SIP clients located behind the local
firewall must support Near-End NAT traversal.
Near End NAT Traversal for SIP Clients requires the SIP clients to send their routable (in most
cases Public) IP address in their contact information and r-port parameter.
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10. Serial Connectivity
If there is no communication with the system for any reason, the Orion-MCU can be accessed by
the serial I/O port for a basic troubleshooting. Follow these steps to enable serial
communication.
Step 1: Physical Connectivity
Connect the serial port of your laptop to the Orion-MCU serial port. If no serial I/O port is
available on your computer, use a USB adaptor.
Step 2: Login
Use any Telnet software, for example “PuTTy”, to reach the login prompt of the system:
Figure 10-1- System Login
Step 3: Emergency menu
Enter the default user name and password (admin, admin) to view the emergency menu. Use
the arrow keys and <Enter> to make your selection from the following options:
1. Show the IP address of the system
2. Set a default IP address
3. Reset the password
4. Reboot the system
5. Logout
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11. Appendix-A: Precautions & Safety
11.1 Rack Precautions
Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with
the full weight of the rack resting on them.
In a single rack installation, stabilizers should be attached to the rack.
In multiple rack installations, the racks should be coupled together.
Always make sure the rack is stable before extracting a component from the rack.
Extract only one component at a time - extracting two or more simultaneously may cause
the rack to become unstable.
11.2 Server Precautions
Review the electrical and general safety precautions.
Determine the placement of each component in the rack before you install the rails.
Install the heaviest server components at the bottom of the rack first, and then work up.
Use a regulating, uninterruptible power supply (UPS) to protect the Orion-MCU from power
surges, voltage spikes and to keep your system operating in case of a power failure.
To maintain proper cooling, always keep the rack's front door and all panels and
components on the components closed when not servicing.
11.3 System Safety
11.3.1 Electrical Safety Precautions
Basic electrical safety precautions should be followed to protect yourself from harm and the
Orion-MCU from damage:
Be aware of the locations of the power on/off switch on the chassis as well as the room's
emergency power-off switch, disconnection switch or electrical outlet. If an electrical
accident occurs, you can then quickly remove power from the system.
Do not work alone when working with high voltage components.
Power should always be disconnected from the system when removing or installing main
system components. When disconnecting power, you should first shut down the system and
then unplug the power cords.
When working around exposed electrical circuits, another person who is familiar with the
power-off controls should be nearby to switch off the power if necessary.
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Use only one hand when working with powered-on electrical equipment. This is to avoid
making a complete circuit, which will cause electrical shock. Use extreme caution when
using metal tools, which can easily damage any electrical components or circuit boards they
come into contact with.
Do not use mats designed to decrease static electrical discharge as protection from electrical
shock. Instead, use rubber mats that have been specifically designed as electrical insulators.
The power supply power cords must include a grounding plug and must be plugged into
grounded electrical outlets.
11.3.2 General Safety Precautions
Follow these rules to ensure general safety:
Keep the area around the system clean and free of clutter.
The system weighs approximately 10 lbs (4.5 kg).
Place the chassis top cover and any system components that have been removed, away from
the system or on a table so that they won't accidentally be stepped on.
After accessing the inside of the system, close the system back up and secure it to the rack
unit with the retention screws, after ensuring that all connections have been made.
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12. Appendix-B- Rack Mounting
The box your chassis was shipped in should include four mounting screws, which you will need if
you intend to install the system into a rack.
Choosing a Setup Location
Leave enough clearance in front of the rack to enable you to open the front door completely
(~25 inches).
Leave approximately 30 inches of clearance in the back of the rack to allow for sufficient
airflow and ease of servicing.
This product is for installation only in a Restricted Access Location (dedicated equipment
room, service closet, etc.).
Rack Mounting Considerations
Ambient Operating Temperature: If installed in a closed or multi-unit rack assembly, the
ambient operating temperature of the rack environment may be greater than the ambient
temperature of the room. Therefore, consideration should be given to installing the equipment
in an environment compatible with the manufacturer’s maximum rated ambient temperature
(Tmra).
Reduced Airflow: Equipment should be mounted into a rack so that the amount of airflow
required for safe operation is not compromised.
Mechanical Loading: Equipment should be mounted into a rack so that a hazardous condition
does not arise due to uneven mechanical loading.
Circuit Overloading: Consideration should be given to the connection of the equipment to the
power supply circuitry and the effect that any possible overloading of circuits might have on
over current protection and power supply wiring. Appropriate consideration of equipment
nameplate ratings should be used when addressing this concern.
Reliable Ground: A reliable ground must be maintained at all times. To ensure this, the rack
itself should be grounded. Particular attention should be given to power supply connections
other than the direct connections to the branch circuit (i.e. the use of power strips, etc.).
Rack Mounting Instructions
This section provides information about installing the Orion-MCU into a rack unit. There are a
variety of rack units on the market, which may mean the assembly procedure will differ slightly.
You should also refer to the installation instructions that came with the rack unit you are using.
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Installing the Chassis into a Rack:
Installing into a Telco Rack
1. Confirm that chassis includes the four
mounting screws required to mount the
chassis into a rack
2. Align the thru holes of the chassis with the
thru holes of the rack.
3. Insert the mounting screws into the thru
holes in the front of the chassis and through
the thru holes in the rack
The compact design of the Orion-MCU
enables installation into a Telco rack without
the use of rails. The installation instructions
are similar to the regular rack instructions.
Figure 12-1- Installing Orion-MCU into a Rack
Figure 12-2- Installing Orion-MCU into a Telco Rack
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13. Appendix C- Technical
Specification
Dimensions: 9 x 7.5 in (229 x 191 mm)
Chassis: 1U Rackmountable
Weight: Gross Weight: 10 lbs. (4.5 kg.)
System Input Requirements
AC Input Voltage: 100-240 VAC (auto-range)
Rated Input Current: 3A max.
Rated Input Frequency: 50 to 60 Hz
Power Supply
Rated Output Power: 200W (Part# PWS-202-1H)
Rated Output Voltages: +3.3V (8A), +5V (8A), +12V (16A), -12V (0.5A), +5Vsb (2A)
Operating Environment
Operating Temperature: 10º to 35º C (50º to 95º F)
Non-operating Temperature: -40º to 70º C (-40º to 158º F)
Operating Relative Humidity: 8% to 90% (non-condensing)
Non-operating Relative Humidity: 5 to 95% (non-condensing)
End of Document
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