Surfboard SBG8300 Quick Start Guide

QUICK START GUIDE

Wi-Fi cable modem

SBG8300

What’s in the box

4

Power adapter

SBG8300

Quick Start Guide

Introduction

1

Status indicators

2

Get started

3

Set up your Wi-Fi network connection

3.1 Download ARRIS SURFboard® Manager

3.2 Connect using your mobile device

4

7

14

Soware License
& Warranty card

SBG8300 Wi-Fi
cable modem

2 3

Web Manager

4

21

Status indicators

1

4 5

Front panel LEDs

Blue (Solid) - Power is connected

Online

Online

Wi-Fi

Note: Detailed LED status information is available online in the SBG8300
User Guide on the ARRIS Support website,

Blue (Slow Blink) - Acquiring

downstream connection
Blue (Fast Blink) - Acquiring

upstream connection

Green (Solid) - IP Link/Online
Blue & Green (Alternating) -

Firmware download

Green (Solid) - Clients found
(5 GHz or dual-band)

Wi-Fi

Green (Slow Blink) - No clients
found (5 GHz or dual-band)

Blue (Slow Blink) - No clients found
(2.4 GHz band only)

www.arris.com/selelp.

The SBG8300 is a combination DOCSIS 3.1 cable
modem and four-port Ethernet router with Wi-Fi. It
uses DOCSIS 3.1 technology to provide ultra
high-speed Internet access on your Wi-Fi home
network or small business network.

Using the connection capabilities of the SBG8300, you
can connect your computer and other network-enabled
devices via the four Ethernet ports or the 2.4 GHz and
5 Ghz Wi-Fi connections. The SBG8300 connects to
the existing coaxial cable connection in your home.

Note: For Internet connections, you need a cable
service connection with a cable Internet Service
Provider. The SBG8300 will not work with DSL or
Satellite Internet Service.

6 7

2

Get started

A

B

Connect the coaxial cable (not included) from the

cable wall outlet or RF splier (not included) to the
Cable connector on the rear of your SBG8300.

Tighten the
connector by hand.

8 9

Connect the Ethernet cable (not included) to any

Ethernet port on the rear of your SBG8300 and the
Ethernet port on your PC or laptop.

C

D

Connect the power adapter to the Power port on the

rear of your SBG8300, then plug it into an electrical

Check the front panel LEDs on your SBG8300. Aer a

brief pause, both LEDs should light up SOLID green.

wall outlet that is not controlled by a wall switch.

Online

Wi-Fi

Your SBG8300 will
automatically power
ON when the power

adapter is connected.

10 11

FE

The model name (SBG8300), HFC MAC ID, and the
serial number (S/N) are listed on the Wi-Fi cable

Verify SBG8300 connectivity by accessing the

Internet using the connected PC or laptop.

modem label.

Activate

the following options:

• Call your cable service provider.

• Connect to your cable operator’s activation web

12 13

your new Wi-Fi cable modem; choose one of

site using your computer or laptop:

Power ON your computer or laptop and log in.
Enter your service provider’s web browser URL:

• Comcast/Xfinity: www.xnity.com/acvate

• Cox: www.cox.com/acvate

• Spectrum: spectrum.net/selnstall

Note: If you have any trouble accessing the URL,
please contact your service provider.

Visit any public web page such as
If the website fails to open, please contact your service
provider to set up your Internet service or activate your
SBG8300.

www.suroard.com.

Set up your Wi-Fi
network connection

3.1

3

Choose one of the following options:

3.1 Download ARRIS SURFboard

3.2 Connect using your mobile device

14 15

® Manager

Download ARRIS SURFboard® Manager mobile app

Use the ARRIS SURFboard Manager mobile app (see

page 16) or the SBG8300 Web Manager (see page 21)
to set the same network name and password, if you are
replacing the router or Wi-Fi cable modem in an existing
Wi-Fi network. This ensures that your Wi-Fi devices will
automatically connect to your SBG8300 Wi-Fi network.

A

Download the ARRIS SURFboard Manager mobile

app from the Apple App Store or Google Play Store.

Scan the QR code to download the mobile app on your
iOS or Android mobile device:

3.2

Connect using your mobile device

Open the ARRIS SURFboard Manager mobile app and

follow the prompts to configure your SBG8300 Wi-Fi
network.

16 17

!

Some of the selections used in this procedure may
vary slightly depending on your mobile device and
operating system. Please make sure to select the
most applicable selections on your mobile device.

A

B

Access the Seings screen on your mobile device and

then select:Wi-Fi, Wireless, or Connections.

Check thatWi-FiorWirelessis set to ON.

For Apple devices, you may have to enter a password
and then selectJOIN.

18 19

Select the SBG8300 Wi-Fi network from the list of

available Wi-Fi networks.

C

Enter your Wi-Fi network password in the Password

field and selectJoin or Connect.

This is the password that you set up during the
SBG8300 activation.

Web Manager

5

20 21

A

B

Manage your SBG8300 using the SBG8300 Web

Manager.

Open a web browser (e.g., Internet Explorer, Google
Chrome, etc.) on your connected computer or laptop
and then type

The default login is case-sensitive.

Username: admin
Password: password

Change the default SBG8300 Web Manager password

located on the Gateway > Login screen and then click
LOGIN to update your password.

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192.168.0.1 in the address bar.

Customize the default Wi-Fi network name or SSID

(SBG8300-####) for your Wi-Fi home network aer
installing your SBG8300 and seing up your network
connection(s).

Note: You have the option to either keep the default
Wi-Fi network name or create a new network name to
help you to easily identify your Wi-Fi home network.

For additional assistance with your SBG8300, ARRIS is
available to help. Choose one of the following:

www.arris.com/selelp for Self Help, FAQs,

• Visit

Product Manuals, Live Chat, and Email support.

• Call us at 1-877-466-8646.

Wi-Fi cable modem label

If the label is not aached,
please check the boom of
your Wi-Fi cable modem.

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other trademarks are the property of their respective owners.

No part of this content may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without wrien
permission from CommScope, Inc. and/or its affiliates (“CommScope”). CommScope
reserves the right to revise or change this content from time to time without obligation
on the part of CommScope to provide notification of such revision or change.

CommScope provides this content without warranty of any kind, implied or expressed,
including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose. CommScope may make improvements or changes in the products
or services described in this content at any time. The capabilities, system requirements
and/or compatibility with third-party products described herein are subject to change

without notice.

ARSVD01745-d

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