SURFboard SBG6700-AC User Manual

SURFboard SBG6700-AC Wireless Gateway

User Guide

PN 365-095-25781 x.2

March 2016

ARRIS Copyrights and Trademarks

No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS, SURFboard, and the ARRIS logo are all trademarks of ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access® (WPA), the Wi-Fi Protected Setup logo, and WMM® are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi Alliance.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Table of Contents

1. Safety and Regulatory Information .......................................................................... 5

Important Safety Instructions ............................................................................................ 5

FCC Statements .................................................................................................................. 7

Wireless LAN Information.................................................................................................. 9

Caring for the Environment by Recycling ........................................................................ 10

2. Getting Started ..................................................................................................... 11

Introduction ..................................................................................................................... 11

In The Box ............................................................................................................... 11

System Requirements ...................................................................................................... 12

Contact Information ........................................................................................................ 13

3. Product Overview ................................................................................................. 14

Front Panel ...................................................................................................................... 14

Wi-Fi Protected Setup™ (WPS) ............................................................................... 15

Rear Panel ........................................................................................................................ 16

Gateway Label ................................................................................................................. 17

4. Installing the Gateway .......................................................................................... 18

Connect the SBG6700-AC to Your Computer .................................................................. 18

Establish an Internet Connection .................................................................................... 19

5. Setting Up a Wireless Network Connection ............................................................ 20

Launch the SBG6700-AC Quick Start Wizard ................................................................... 20

Set Up a Wireless Network Using Your Computer .......................................................... 27

Quick Connect Using the Windows Taskbar ........................................................... 27

Connect Using the Windows Control Panel ............................................................ 30

Test Your Wireless Network Connection ......................................................................... 32

Connect Your WPS-Enabled Wireless Device .................................................................. 32

6. Using the Gateway Web Manager ......................................................................... 34

Start the SBG6700-AC Web Manager .............................................................................. 34

Gateway Web Manager Menu Options .................................................................. 36

Get Help ........................................................................................................................... 37

Help Overview ......................................................................................................... 37

Help Links ................................................................................................................ 38

Field Level Help ....................................................................................................... 39

Exit the SBG6700-AC Web Manager ................................................................................ 40

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7. Configuring Your Wireless Network ....................................................................... 41

Set Up Your Wireless Primary Network ........................................................................... 41

Set Up WPS on Your Wireless Network .................................................................. 43

Set Up a Wireless Guest Network ................................................................................... 44

Change Your Wireless Network Name (SSID) .................................................................. 47

Change the Wireless Channel .......................................................................................... 49

8. Protecting & Monitoring Your Wireless Network ................................................... 51

Prevent Unauthorized Access .......................................................................................... 51

Change the Default User Name and Password ............................................................... 51

Set Up Firewall Protection ............................................................................................... 54

Set Up Parental Controls ................................................................................................. 56

Set Up IP Filtering ............................................................................................................ 59

Set Up MAC Filtering ....................................................................................................... 60

Set Up Port Filtering ........................................................................................................ 60

Set Up Port Triggers ......................................................................................................... 62

Set Up Port Forwarding ................................................................................................... 63

Set Up the DMZ Host ....................................................................................................... 65

Set Up Firewall Event Log Notifications........................................................................... 66

Store Remote Firewall Logs ............................................................................................. 67

9. Managing Your Gateway and Connected Networks ............................................... 68

View the Gateway Product Information .......................................................................... 68

View the Gateway Network Connection Status .............................................................. 68

Back Up Your Gateway Configuration ............................................................................. 69

Restore Your Configuration Settings ............................................................................... 70

Reset Your Configuration Settings ................................................................................... 71

Exit the SBG6700-AC Web Manager ................................................................................ 72

10. Troubleshooting Tips ............................................................................................. 73

Solutions .......................................................................................................................... 73

Front Panel LED Icons and Error Conditions .................................................................... 74

11. Warranty Information ........................................................................................... 76

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Safety and Regulatory Information

Important Safety Instructions

Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

 Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for future reference.

 This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

Chapter 1

 Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

 To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

 This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.

 Different types of cord sets may be used for connections to the main POWER supply

circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use.

 Installation of this device must be in accordance with national wiring codes and conform

to local regulations.

 Operate this device only from the type of power source indicated on the device’s marking

label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

 Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

 Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

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Chapter 1: Safety and Regulatory Information

 Place this device in a location that is close enough to an electrical outlet to accommodate

the length of the power cord.

 Place the device to allow for easy access when disconnecting the power cord of the device

from the electrical wall outlet.

 Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug

can be fully inserted with no part of the blades exposed.

 Place this device on a stable surface.

 Avoid damaging the device with static by touching the coaxial cable when it is attached to

the earth-grounded coaxial cable-TV wall outlet.

 Always first touch the coaxial cable connector on the device when disconnecting or

reconnecting the Ethernet cable from the device or user’s PC.

 It is recommended that the customer install an electrical surge protector in the electrical

outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.

 Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

 Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink

or laundry tub, in a wet basement, or near a swimming pool.

 Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration and dust.

 Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

 For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device during lightning activity or power surges.

 Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

 Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

 This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Article 820.93 and 820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.

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FCC Statements

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the device and receiver.  Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

Chapter 1: Safety and Regulatory Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.

FCC Declaration of Conformity

ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard DOCSIS 3.0 Wireless Gateway-SBG6700-AC complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation

distance between the antenna and any person’s body (including hands, wrists, feet and

ankles) must be at least 8 inches (20.3 centimeters).

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.

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Industry Canada (IC) Statement

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:

 This device may not cause interference, and  This device must accept any interference, including interference that may cause undesired

operation of the device.

CAN ICES-3 (B)/NMB-3 (B)

In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.

Caution: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only.

High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.

IC Radiation Exposure Statement

Chapter 1: Safety and Regulatory Information

Important Note: This equipment complies with IC radiation exposure limits set forth for an

uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

Avis D'Industrie Canada (IC)

Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions suivantes:

 Cet appareil ne doit pas causer d'interférences et  Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un

fonctionnement non désiré.

CAN ICES-3 (B)/NMB-3 (B)

Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600-5650 MHz.

Avertissement: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux, les dispositifs fonctionnant dans la bande 51505250 MHz sont réservés uniquement pour une utilisation à l'intérieur

Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence– réseau local (LAN-EL).

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Déclaration de IC sur L'Exposition aux Rayonnements

Note Importante: cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps.

Wireless LAN Information

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with:

 The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and

Revision N), as defined and approved by the Institute of Electrical Electronics Engineers

 The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility

Alliance (WECA).

Chapter 1: Safety and Regulatory Information

Restrictions on the Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines.

Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

Security Warning: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see Protecting & Monitoring Your Wireless Network (page 50) in this guide for more information or visit the ARRIS Support website at www.arris.com/consumer (http://www.arris.com/consumer).

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Chapter 1: Safety and Regulatory Information

When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance.

Caring for the Environment by Recycling

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Item

Description

Blinking

On (Solid)

SBG6700-AC Wireless Gateway

High-speed cable modem, wireless access point, and two-port Ethernet router

Power Supply

Power adapter and cord for an electrical wall outlet connection

Ethernet Cable

Standard Category 5 (CAT5) or higher network cable

Getting Started

Introduction

Welcome to the next generation of ultra high-speed wireless gateways. The ARRIS SURFboard® SBG6700-AC Wireless Gateway is an all in one wireless DOCSIS 3.0® cable modem and two-port Ethernet router device. It provides secure ultra high-speed wired and wireless broadband access to the Internet for your computer and other wireless network devices on your home or small business network. The SBG6700-AC also includes a Wi-Fi® Pairing button option for quick and easy connections for your WPS-enabled wireless devices.

This guide provides instructions for installing and configuring your SBG6700-AC, setting up secure wireless network connections, and managing your gateway and network configurations.

Chapter 2

In The Box

Before installing the SBG6700-AC, check that the following items are also included in the box. If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.

Table 1. SBG6700-AC Package Contents

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Item

Description

Blinking

On (Solid)

Software License & Regulatory Card

Safety and regulatory information, software license, and warranty for the gateway

Support Information Card

Safety and regulatory information, software license, and warranty for the gateway

SBG6700-AC Quick Start Guide

Provides basic information for installing the gateway and setting up a secure wireless connection on your home network.

Additional Items Needed (Not Included)

Chapter 2: Getting Started

The following items are not included in the box and must be purchased separately, if required:

 Coaxial (coax) cable, if one is not already connected to a cable wall outlet  RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)  Ethernet cable for each additional Ethernet-enabled device

System Requirements

 High-speed Internet access account  Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari  Compatible operating systems:

 Windows®10  Windows 8  Windows 7 Service Pack 1 (SP1)

Note: Although older versions of Microsoft Windows operating systems are no longer

specifically supported, they should still function with this model.

 Mac® 10.4 or higher  UNIX®  Linux®

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Contact Information

For technical support and additional ARRIS product information:

 Visit the ARRIS Support website: www.arris.com/consumer

(http://www.arris.com/consumers)

 Call ARRIS Technical Support: 1-877-466-8646

Chapter 2: Getting Started

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LED Icon

Blinking

On (Solid)

Not applicable – no LED on button.

Note: The Wireless LEDs will blink

Amber to indicate the WPS Pairing

process is in progress.

Not applicable – no LED on button.

Not applicable – icon does not blink.

Green: Power is properly connected.

Scanning for a downstream (receive) channel connection.

Green: Non-bonded downstream channel

is connected.

Blue*: High-speed Internet connection

with bonded downstream channels.

Product Overview

Front Panel

Chapter 3

Figure 1: SBG6700-AC Front View

Table 2. SBG6700-AC Front Panel LED Icons

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Chapter 3: Product Overview

LED Icon

Blinking

On (Solid)

Scanning for an upstream (send) channel connection.

Green: Non-bonded upstream channel is

connected.

Blue*: High-speed Internet connection

with bonded upstream channels.

Scanning for an Internet connection.

Green: Startup process completed.

Green: Wi-Fi enabled with

encrypted/unencrypted wireless data activity.

Amber: WPS Pairing process is underway between the SBG6700AC and a WPS-enabled device.

Green: Any of the following applies:

2.4 GHz wireless connection is made between the SBG6700-AC and another WiFi enabled device on your home network; for example, Wi-Fi telephone, tablet, or laptop.

The WPS Pairing process between the SBG6700-AC and WPS-enabled device was successful.

The WPS Pairing process either failed or did not complete after two minutes.

Green: Wi-Fi enabled with

encrypted/unencrypted wireless data activity.

Amber: WPS Pairing process is

underway between the SBG6700AC and a WPS-enabled device.

Green: Any of the following applies:

5 GHz wireless connection is made between the SBG6700-AC and another WiFi enabled device on your home network; for example, Wi-Fi telephone, tablet, or laptop.

The WPS Pairing process between the SBG6700-AC and WPS-enabled device was successful.

The WPS Pairing process either failed or did not complete after two minutes.

Blue*: Indicates DOCSIS 3.0 operation (high-speed Internet access) which ma not be available

in all locations. Check with your service provider for availability in your area.

Wi-Fi Protected Setup™ (WPS)

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Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick and easy solution for setting up a secure wireless network connection for any WPS-enabled wireless device; such as a computer, tablet, gaming device, or printer. WPS automatically configures your wireless network connections and sets up wireless security. See Connect Your

WPS-Enabled Wireless Device (page 32) for more information.

Port Name

Description

Blinking

On (Solid)

Two one-gigabit Ethernet ports for RJ-45 cable connections:

 Green: LED is ON - Indicates a data transfer rate of one gigabit per second  Green: LED is Blinking - Indicates data traffic is in progress  Amber: LED is ON - Indicates a data transfer rate of less than one gigabit

per second

 Amber: LED is Blinking - Indicates data traffic is in progress

Reset Button

Recessed button used to either reboot the wireless gateway or reset the gateway configuration settings.

To reboot (or restart) the gateway, use the end of a paper clip or other small object with a narrow tip to press and hold the indented Reset button for three to four seconds only, and then release. Do not press the Reset button for more than seven seconds. If you do, the gateway configuration settings will automatically reset to the factory default settings and your custom gateway settings will be deleted (see warning below).

To reset your gateway configuration back to the factory default settings, use the end of a paper clip or other small object with a narrow tip to press and hold the indented Reset button for 10 seconds or until the front panel LEDs flash, and then release. See Reset Your Configuration Settings (page

64) for more information on an alternative method to reset the gateway

settings using the SBG6700-AC Web Manager.

Rear Panel

Chapter 3: Product Overview

Figure 2: SBG6700-AC Rear View

Table 3. SBG6700-AC Rear Panel Ports & Connectors

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Chapter 3: Product Overview

Port Name

Description

Blinking

On (Solid)

Reset Button (Continued)

WARNING! Resetting the gateway configuration settings to the

factory defaults will also delete your custom gateway configuration, including your user password, wireless network name (SSID), and other configuration settings. You should first back up your gateway configuration files before resetting your gateway. See Back Up Your

Gateway Configuration (page 69) for more information.

Coaxial cable connector

100 - 240 VAC Power connector

WARNING! To avoid any damage to your SBG6700-AC, only use the

power adapter and cord provided in the box.

Gateway Label

Figure 3: Sample SBG6700-AC Gateway Label

The gateway label is located on the bottom of the SBG6700-AC. It contains the gateway information that you may need when contacting your service provider or ARRIS Technical

Support (page 13).

To receive Internet service, contact your service provider for assistance. You may need to provide the following information listed on the gateway label:

 Gateway Model name (SBG6700-AC)  Gateway MAC address (HFC MAC ID)  Gateway Serial number (S/N)

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Installing the Gateway

Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the

building. Exposure of the cables to lightning could create a safety hazard and damage the product.

Connect the SBG6700-AC to Your Computer

Before installing the SBG6700-AC:

 Check with your service provider to ensure broadband cable service is available in your

area.

Chapter 4

To set up a wireless network, you will need a high-speed Internet connection provided by an Internet service provider.

Note: When contacting your service provider, you may need your gateway

information listed on the gateway label located on the bottom of your SBG6700-AC (see Gateway Label page 17).

 Choose a location in your home where your computer and gateway are preferably near

existing cable and electrical wall outlets.

For the best Wi-Fi coverage, a central location in your home or building is recommended.

Note: The following installation procedure covers the wired Ethernet connection

process so that you can confirm that the SBG6700-AC was properly installed and can connect to the Internet.

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Figure 4: SBG6700-AC Connection Diagram

Chapter 4: Installing the Gateway

1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter

(optional).

2. Connect the other end of the coaxial cable to the Cable connector on the rear of the

SBG6700-AC.

Use your hand to tighten the connectors to avoid damaging them.

3. Connect the Ethernet cable to an available Ethernet port on the rear of the SBG6700-AC.

4. Connect the other end of the Ethernet cable to the Ethernet port on your computer.

Optional: Repeat steps 3 and 4 for an additional computer or other network device that you want to install as a wired connection on your home network.

5. Connect the power cord to the Power port on the rear of the SBG6700-AC.

6. Plug the other end of the power cord into an electrical wall outlet that is not controlled by

a wall switch.

Note: This automatically powers ON the SBG6700-AC.

Establish an Internet Connection

Although your computer may already be configured to automatically access the Internet, you should still perform the following gateway connectivity test to verify that the devices were connected properly.

1. Power ON the computer connected to the SBG6700-AC if it is turned off, and then log in.

2. Contact your service provider to activate (provision) the SBG6700-AC. You may have to

provide the HFC MAC ID listed on the gateway label.

Note: Your service provider may allow for automatic activation, which will

automatically launch their own special website on your computer when you open a web browser.

3. After the SBG6700-AC is activated, open a web browser (such as Internet Explorer, Google

Chrome, Firefox, or Safari) on your computer.

4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.

The ARRIS website should open. If the website fails to open, please contact your service provider for assistance.

5. Check that the Power, Receive, Send, and Online front panel LEDs on the SBG6700-AC

light up in sequential order. See Product Overview for additional LED status information.

 If all four LEDs did not light up solid and you also do not have an Internet connection,

you may have to contact your service provider to reactivate the SBG6700-AC or check for signal issues.

 If you still cannot connect to the Internet, the SBG6700-AC may be defective. Please

call ARRIS Technical Support at 1-877-466-8646 for assistance.

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Setting Up a Wireless Network Connection

ARRIS recommends that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network.

You must currently have access to an Internet service in your home before you can set up a wireless network connection. Also, make sure your computer and the SBG6700-AC are connected through an Ethernet connection.

Choose one of the following options to set up your wireless network connection:

 Launch the SBG6700-AC Quick Start Wizard (page 20)  Set Up a Wireless Network Using Your Computer (page 26)

After setting up your wireless connection on your home network, you should check that your wireless network connection was set up properly. See Test Your Wireless Network Connection (page 32) for more information.

Chapter 5

Launch the SBG6700-AC Quick Start Wizard

The SBG6700-AC Quick Start Wizard is a seven-step application to help you quickly configure the default wireless network settings on your SBG6700-AC. It configures your SBG6700-AC wireless network name (SSID), Wi-Fi Security key (network password), and Wi-Fi Security code.

IMPORTANT NOTE: The quick start wizard uses the default settings already configured for

your SBG6700-AC to help you quickly set up your wireless home network. However, the wizard will only let you change the wireless network name (SSID) and Wi-Fi Security key (network password). After completing the wizard and getting your SBG6700-AC connected to the Internet, you will be able to make additional network configuration changes to further customize your wireless home network and connect your wireless devices. See Configuring

Your Wireless Network (page 41) for more information.

1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the

computer connected to the SBG6700-AC.

2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter to

log onto the SBG6700-AC.

The Gateway Login screen displays (see Figure 5).

3. Type the following default username and password. Both entries are case-sensitive.

 Username: admin  Password: password

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Chapter 5: Setting Up a Wireless Network Connection

Figure 5: Gateway Login Screen

4. Click Login to open the SBG6700-AC Web Manager.

Note: If the default username and password are not working, your service provider

may have to set up alternate login credentials. Please contact your service provider or ARRIS Technical Support for assistance.

 The Login Alerts screen displays when you log in using the default username and

password.

ARRIS recommends that you change the username and password for network security reasons. You can change them after completing the Quick Start Wizard to set up your wireless network connection. See Change the Default Username and Password for more information.

 The Launch Quick Start Wizard screen displays after you close the Login Alerts screen

or if you logged in to the SBG6700-AC Web Manager using a new username and password.

5. Click Close to close the Login Alerts screen. The Launch Quick Start Wizard screen displays.

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Figure 6: SBG6700-AC Login Alerts Screen

Chapter 5: Setting Up a Wireless Network Connection

Figure 7: SBG6700-AC Quick Start Wizard Opening Screen

6. Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays.

Figure 8: SBG6700-AC Quick Start Wizard Welcome Screen

7. Click Next to open the Wi-Fi Network Name & Passphrase screen.

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Chapter 5: Setting Up a Wireless Network Connection

Figure 9: SBG6700-AC Quick Start Wizard-Step 2 of 7 Screen

8. Choose one of the following to set up your wireless network name in the Network Name

(SSID) field for logging on to your wireless home network:

 Keep the default wireless network name or SSID (listed in the Network Name (SSID)

field and also on the SBG6700-AC Gateway label).

Note: You must keep the listed default wireless network name if this is your first

time setting up your wireless network. You cannot change the network name until after you have completed the Quick Start Wizard. See Change Your Wireless

Network Name (SSID) (page 47) for more information.

 Enter a new wireless network name for your wireless network. Your new network

name must contain up to a maximum of 32 alphanumeric characters.

Note: You can change the wireless network name (SSID) after you have installed

the SBG6700-AC and completed the Quick Start Wizard to set up your wireless network connection. The SBG6700-AC Web Manager is also available to change your SSID any time you want to change it (see Change Your Wireless Network

Name (SSID) (page 47) for more information.

9. Choose one of the following to set up your wireless network password in the Passphrase /

Wi-Fi Security Key field:

 Keep the default passphrase or Wi-Fi Security key (listed in the Passphrase / Wi-Fi

Security Key field and also on the SBG6700-AC Gateway label).

You have the option to change your network password at a later time. See Change

Your Wireless Network Name (SSID) (page 47) for more information.

 Enter a new password for your wireless network.

The passphrase or Wi-Fi Security key is the sign-on access code for logging on to your wireless network. The access code must contain from eight to 64 characters consisting of any combination of letters, numbers, and symbols. Your network password should be as unique as possible to protect your wireless network and also deter hackers or unauthorized access to your wireless network.

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Chapter 5: Setting Up a Wireless Network Connection

Note: ARRIS recommends that you change the default Wi-Fi Security Key to a more

secure wireless password to protect your wireless home network from unauthorized access. See Prevent Unauthorized Access (page 51) for more information.

10. Click Next to open the 2.4GHz & 5GHz Networks screen.

Figure 10: SBG6700-AC Quick Start Wizard-Step 3 of 7 Screen

This screen shows the two available wireless network frequency bands (2.4 GHz and 5 GHz) for the SBG6700-AC. The wizard configures 2.4 GHz as the default Wi-Fi frequency

band. See Set Up Your Wireless Primary Network (page 39) to change the Wi-Fi frequency band after completing the Quick Start Wizard.

Note: The 2.4 GHz frequency range is recommended for backward compatibility

purposes because older wireless devices cannot connect to 5 GHz frequencies.

11. Click Next to open the Wi-Fi Security Configuration screen.

Figure 11: SBG6700-AC Quick Start Wizard-Step 4 of 7 Screen

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+ 54 hidden pages

SURFboard SBG6700-AC User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual