Problem Solving Collar Faults
lWhen the battery is inserted it doesn’t emit any sound but the light on the side of the case flashes momentarily.
The buzzer in the lid or the leads connecting to the lid are damaged. Return the collar to Sureguard for repair.
lWhen the battery is inserted it doesn’t emit any sound or light.
No sound or light indicates that there is no power to activate the collar. Check the following: 1/ Ensure that the positive terminal of the battery
is uppermost. 2/ Try another battery. 3/ Clean the battery holder and battery as advised for battery changes.
lWhen the battery is inserted it continuously emits the low battery alert.
The battery test, as you inserted the battery, has failed and will not allow the collar to start. Check the following: 1/ Clean the battery
holder and battery as advised for battery changes. 2/ Remove and reinser t the battery. 3/ Try another new battery. 4/ Contact
Sureguard for advice.
lWhen the battery is inserted, the collar indicates it is in training mode but I want containment mode.
When you inserted the batter y it simultaneously detected a transmission and the collar interpreted that as meaning you want to set the collar
to training mode. If you are wanting containment mode, remove the battery, reset the device (push battery arm down) and reinsert the
battery while at a sufficient distance from the boundary wire AND at least 3m away from the case of the transmitter.
lWhen the battery is inserted it won’t switch into training mode.
If there is no sound or flashing light on the radio collar then refer to the check points above. Otherwise, the collar has not detected the
transmission in order to switch it into training mode. Check the following: 1/ On the transmitter make sure the power light and fence light are
ON and the fault light is OFF. (If its not transmitting then refer to the transmitter’s problem solving guide.) 2/ Ensure the collar is within 10cm
of the boundary wire when the battery is inser ted. 3/ Contact Sureguard for advice.
lThe radio collar activates everywhere inside the boundary.
The Activation Distance is too long. Reduce it, especially if the current distance is more than 15% of the boundary width.
lThe radio collar sometimes activates well away from the boundary wire.
It is virtually impossible for the radio collar to activate falsely away from the wire from anything other than the supplied transmitter. Perhaps
if the collar is activated in the inner zone and your dog runs back to you it might appear to have falsely triggered when in fact it was still
completing the correction cycle triggered at the boundary. This is not a problem. However, if you think the collar has activated
inappropriately then look for signal anomalies: 1/ Re-read the section “Wiring Tips”. Sometimes a large metal object can distort the no-go
area.2/ A transmission signal radiates around the case of the transmitter for a distance of up to 3m. If this is activating the collar then move
the transmitter to a more appropriate location. 3/ Remove any metal objects within 2cm of the light on the collar. For example, name tags,
clips, etc. Metal dangling close to the case can make the antenna more sensitive and increase the activation distance.
lThe dog’s neck is irritated by the collar.
Try the following: 1/ Let your dog’s fur grow. If cutting is necessary for proper containment the collar will tell you. 2/ Readjust the collar size
because it may be too tight. 3/ Shorten the amount of time your dog wears the collar. 4/ Remove the collar if skin is broken and apply an
antiseptic medication.
Training Your Dog to the Warning Sound
You will require two consecutive days for training. The aim of training is to achieve a reliable back-off response when your dog hears the
warning sound. Training is performed before your dog ever feels a correction. Your dog must already be trained to walk on a leash. This
procedure is important to achieve quick and reliable containment.
Training Method:
1/ Install training flags at 1~2m spacings over any visually open areas of boundary (eg. Open lawn areas, un-fenced sections, etc). Order
additional flags if necessary.
2/ Trim your dog’s fur to ensure reliable skin contact with the studs on the back of the radio collar. Cut a section no bigger than the size of the
collar where it naturally sits. Use sissors to remove the bulk of fur. Do not shave the fur off as this might cause shaving rash from the collar
rubbing against the neck.
3/ Set the radio collar into training mode. Your dog will wear the collar continuously for at least 8 hours on this first day. While the collar is in
training mode the alert indicator will sound ever y 5 minutes. This is part of your dogs training to desensitize your dog to this chime. (Do not
skip this step). When the collar is used in containment mode the chime will only occur if a problem requires your intervention.
Important: Training is vital for reliable containment. Do not skip this
training!
Important: Do not skip this step even if you think your dog has short fur.
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