SureCall M2M User Manual

M2M

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Dual-Band 2G-3G Signal Booster Kit User Guide

Introduction

Thank you for purchasing SureCall’s M2M cellular signal booster kit. The

M2M was specically designed to enhance machine-to-machine data by
amplifying incoming and outgoing cellular signals for M2M applications. The
M2M provides enhanced cellular signals for multi-carrier 2G and 3G data
transmission. If you have any questions while installing this kit, please contact
tech support at 1-855-846-2654 or email us at: [e-mail].

SureCall’s M2M is a high-quality bidirectional signal booster that enhances

cellular signals to areas that are prone to weak cellular coverage. The M2M

works with one antenna and a cable connected to a modem inside the
M2M device: The signal is received by the antenna from the cell tower, then
amplied and transmitted directly to your wireless modem (in the ATM, lotto
machine or other machine-to-machine application) through the cable to the
booster. When the modem transmits, The signal is received by the booster,
and transmitted to the cell tower through the outside antenna.

Package Contents:

Your M2M signal booster package includes:

· One SureCall M2M signal booster (SC-SOLOI-15)

· One outside magnetic mount antenna with attached cable for connecting
to the booster (SC-200-S-S)

· RG58 cable for connecting the modem to the signal booster

· One power supply

· One FME to SMA adapter

Note: Data cable for use with a computer to connect to a data card (SMA male

2

to FME female, not included).

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Installing your Hardware

Unpacking

1. Unpack all package contents. For missing or damaged items, contact your reseller.

2. Turn over the signal booster and record the model and serial number forreference:

Serial #: ______________________________________________________

Purchase Date: ________________________________________________

3. Keep the carton and packing material to store the product or if you need to return it.

Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new

rules. Please contact the FCC for details: 1-888-CALLFCC.

Changes or modications not expressly approved by SureCall could void the user’s authority

to operate the equipment.

Step 1. Make sure you have positioned the booster close enough to an existing

electrical outlet.

Installing your Hardware

Connecting the antenna:

Select a location away from walls, trees, hills, and other obstacles that can block
or reect wireless signals (12-inch clear radius is recommended). Attach the magnetic
mount antenna to the top of the M2M device on a metallic surface. The best location
will be clear of obstacles. Make sure the area under the magnet is clean. Connect the
antenna cable to the booster connector marked “OUTSIDE” and hand tighten.

Connecting the Modem

Connect one end of the RG58 cable to the booster marked “INSIDE” and the other
end to a modem or data card cable and tighten connections.

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3

Installing your Hardware

You can leave the booster on top of a at surface or use the enclosed Velcro straps
to mount it. To prevent damage to the booster, before plugging in the booster to an
AC power outlet.

1. Select a location close to a working AC outlet. Do not expose the signal booster to
excessive heat, direct sunlight, moisture, and airtight enclosures.

2. Connect the AC power cord to the booster.

3. Connect the outside antenna cable to the signal booster connector marked OUTSIDE.
Hand-tighten the connection.

4. Connect the RG58 modem cable to the signal booster connector marked INSIDE.
Hand-tighten the connection.

5. Connect the plug on the other end of the 110V AC power outlet.

6. The booster turns on automatically. The LED light will glow indicating that the booster

is ready to use.

4

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Troubleshooting

Problem

Signal booster has no power

After installing your signal
booster system, you have
no signal or reception.

Radio or electronic receiver
interference

Resolution

Make sure the power supply is plugged in. If the power LED is still o,

return the power supply to SureCall. Contact tech support at

855-846-2654, or go to https://www.signalbooster.com and log on

to online suport to receive a Return Merchandise Authorization (RMA).

Verify that all signal booster and antenna cable connections are secure.

Add additional separation between the booster and these devices

Specications

Uplink Frequency Range (MHz): 1850-1910

Downlink Frequency Range (MHz):

Supported Standards:
Maximum Gain:

Noise Figure:

Input/Output Impedance:

VSWR:

AC Power Transofmer

Maximum Output Power:
Cable:
RF Connectors:
Power Consumption:

Dimensions:
Weight:
FCC ID (USA)

1930-1990 869-894

CDMA, GSM, EDVO, EDGE, HSPA

15 dB
5 dB

50Ω

≤2.0

110VAC, 60Hz IN / 5-12V DC OUT

1 Watt EIRP
RG58
SMA Female Connectors (both ends)
<10W

4-7/8”x 2.75” x 1”

0.57

RSNM2M

Specications

824-849

Kitting Information

Component Product Number Description

Magnetic Mount Antenna

M2M Cable RG58 (Modem to Booster Cable)

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SC- 200-S-S

5

Warranty

SureCall warrants its products for three years from the date of purchase against defects in workmanship and/
or materials. Specications are subject to change. The three-year warranty only applies to products meeting
the latest FCC Certication Guidelines stated on 2/20/2013 and going into eect April 30, 2014. A two-year
warranty applies to any products manufactured before May 1, 2014.

Products returned by customers must be in their original, un-modied condition, shipped in the original or

protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authoriza­tion (RMA) number printed clearly on the outside of the shipping container.

Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free
at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside
of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all ac-

cessories originally included in the signal booster box must be returned with the signal booster. (The Buyer

does not need to include accessories sold in addition to the signal booster, such as antennas or cables.)

This warranty does not apply to any product determined by SureCall to have been subjected to misuse,

abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.

SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material
and workmanship, and will perform in full accordance with applicable specications. The limit of liability under
this warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased
up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014,

as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns
must rst be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an

authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make
changes in any of its products without incurring any obligation to make the same changes on previously
delivered products.

As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all prod­ucts returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products
returned from outside the United States, in which case the Buyer will pay the shipping charges.

The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise,
which are found to meet the applicable specications or which are not defective or not covered by this war-

ranty.

Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they
satisfactorily fulll the performance requirements that were published in the product specication literature,

or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts
thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no

warranty whatsoever in respect to accessories or parts not supplied by it.

Three-Year Product Warranty

6

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Warranty

Limitations of Warranty, Damages and Liability:

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARAN­TEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED
OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT,
IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED
OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN
NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAM­AGES, HOWSOEVER CAUSED.

All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any
controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules
then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in
any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforce-

able under applicable law, then such provision shall be ineective and excluded to the extent of such invalidity or
unenforceability without aecting in any way the remaining provisions hereof.

SAFETY INFORMATION
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent.
Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this
device on their network. If you are unsure,

contact your provider. You MUST operate this device with approved antennas and cables as specied by the

manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating
this device immediately if requested by the
FCC or a licensed wireless service provider.

WARNING: E911 location information may not be provided or may be inaccurate for calls served BY

USING THIS DEVICE.

7800 Harwin Dr. Ste A2, Houston TX 77036

SignalBooster.com

Phone: [phone]

Email: [e-mail]

Website: https://www.signalbooster.com/

SureCall has made a good faith eort to ensure the accuracy of the information in this document and disclaims the
implied warranties of merchantability and tness for a particular purpose and makes no express warranties, except

as may be stated in its written agreement with and for its customers.SureCall shall not be held liable to anyone for
any indirect, special or consequential damages due to omissions or

errors. The information and specications in this document are subject to change without notice. © 2014. All Rights

Reserved. All trademarks and registered trademarks are the property of their respective owners.

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7

This is a CONSUMER device.

r’s

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider

and have your provider’s consent. Most wireless providers consent to the use of

signal boosters. Some providers may not consent to the use of this device on their

network. If you are unsure, contact your provider.

You MUST operate this device with approved antennas and cables as specied by

the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any

person. You MUST cease operating this device immediately if requested by the

FCC or a licensed wireless service provider.

WARNING. E911 location information may not be provided or may be

inaccurate for calls served by using this device.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Co nne ct th e eq ui pm ent i n to an o utle t on a ci rc ui t di ffer ent fr om tha t to w h ic h th e re ce iv er is c onn ecte d.

• Consult the dealer or an experienced radio/TV technician for help.

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [e-mail]