SureCall Guardian2 QR User And Installation Manual

SureCall Guardian2 QR (Quick Response)

™

User and Installation Guide

Public Safety Bands BDA for First Responders

Supports 700 MHz (FirstNet Ready) and 800 MHz bands

07.13.2018

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

FCC NOTICE

The SureCall Guardian2 QR signal booster is a 90.219 Class B Device. Under Section 90.219(d)(5) of the Commission’s rules, all Part 90 Class B signal booster installations must be registered with the FCC. In February 2013, as part of the Commission’s efforts to support the continued use of signal boosters in the Private Land Mobile Radio Services and Public Safety Radio Services, the Commission adopted a registration requirement for existing and future Part 90 Class B signal booster installations. The Commission found that a Class B signal booster registration system would be a valuable tool to help resolve interference should it occur.

All Part 90 licensees and signal-booster operators must register existing Part 90 Class B signal boosters with the Commission by November 1, 2014. In addition, any new Class B signal booster installed after November 1, 2014 must be registered prior to operation.

Filing Registrations. To register a Part 90 Class B signal booster, go to the Part 90 Signal Booster Registration and Discovery page at www.fcc.gov/signal-boosters/registration. Enter an FCC Registration Number (FRN) and Password in the upper-right corner of the screen. Then click on “LOGIN.”

On the Signal Booster Information page, enter either (1) latitude and longitude (in decimal degrees) of the booster location and click on the “Get Address Info” button; or (2) the booster, city, and state, and click on the “Get Lat/Long button. The registration tool will provide a map of the booster location to verify the location is correct. Next, check the box(es) for the frequencies within the operating range of the signal booster and enter at least one call sign associated with the booster.

Then enter the ler’s Company Information (Company Name, Company Attention, Address, Email registration, enter Signature Information (Title, Name), and click “Submit.” The system will generate a conrmation, including a booster ID

number, which you may print for your records. Each booster must be submitted separately. Using the links in the upper-

right corner of the Signal Booster Conrmation page, you can “Add a Booster,” “View Your Boosters” or “Log out.”

Accessing Registrations. Each registration will be available to the public on the same day it is led with the Commission. Registrations may be accessed at: www.fcc.gov/signal-boosters/registration. Click on “View All Boosters” from the Part 90 Signal Booster Registration and Discovery page. The registrations can be searched and sorted by booster ID number,

name of the ler, city, county, state, zip code, latitude/longitude, or call sign.

For further information please contact the FCC Licensing Support Hotline at (877) 480-3201 or submit an online help request at https://esupport.ffc.gov/onlinerequest.htm. Support hours are Monday thru Friday, 8:00–6:00 p.m. Eastern Time, except for Federal holidays.

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

Table of Contents

FCC Notice

FCC Notice ................................................................................................................................................................................2

Chapter 1: Introduction & Overview...........................................................................................................................................4

1.1 Product Overview .....................................................................................................................................................................................4

1.2 Package Contents ....................................................................................................................................................................................4

1.3 Additional Items Needed ..........................................................................................................................................................................4

1.4 Key Features & Benets ...........................................................................................................................................................................4

1.5 Optional Accessories ...............................................................................................................................................................................5

1.6 How it Works .............................................................................................................................................................................................6

1.8 Single vs. Multiple Carrier Operation .......................................................................................................................................................6

1.9 A Word About Safety ................................................................................................................................................................................6

Chapter 2: BDA Interface & Connections ..................................................................................................................................7

2.1 Guardian2 QR BDA Interface Overview ..................................................................................................................................................7

2.2 RF Interfaces (A1 & A6) ............................................................................................................................................................................8

2.3 Power Interface for 110VAC or UPS Output (A5) .....................................................................................................................................8

2.4 DC12-20V Interface (A9) ..........................................................................................................................................................................9

2.5 RS-232 Connector - (A3) .........................................................................................................................................................................9

2.6 Alarm I/O Interface (A2) .........................................................................................................................................................................10

2.7 RF Module Summary Alarms Trigger Criteria .........................................................................................................................................11

2.8 VSWR Alarm Trigger Criteria ..................................................................................................................................................................12

2.9 Load Restrictions ....................................................................................................................................................................................13

2.10 Ethernet Interface (A4) .........................................................................................................................................................................13

2.11 USB Interface (A7) ...............................................................................................................................................................................14

2.12 Alarm LEDs (A8) ..................................................................................................................................................................................15

Chapter 3: Planning the Installation.........................................................................................................................................16

3.1 Installation Overview ..............................................................................................................................................................................16

3.2 Exterior Antenna Overview .....................................................................................................................................................................17

3.3 Interior Antenna Overview ......................................................................................................................................................................17

3.4 Antenna Separation ................................................................................................................................................................................18

3.5 BDA Location ........................................................................................................................................................................................19

3.6 Accessories ............................................................................................................................................................................................19

3.7 Need Help? ............................................................................................................................................................................................20

Chapter 4: Installation..............................................................................................................................................................21

4.1 Soft Installation .......................................................................................................................................................................................21

4.2 Exterior Antenna .....................................................................................................................................................................................21

4.3 Interior Antennas ....................................................................................................................................................................................22

4.4 Mounting the BDA ..................................................................................................................................................................................23

Chapter 5: Conguration & Testing ..........................................................................................................................................24

5.1 Powering on the BDA .............................................................................................................................................................................24

5.2 DIP Switch Conguration ........................................................................................................................................................................24

Chapter 6: Testing And Troubleshooting ..................................................................................................................................26

6.1 Band LED Conditions .............................................................................................................................................................................26

6.2 LED Conditions .......................................................................................................................................................................................27

6.3 Testing & Troubleshooting .....................................................................................................................................................................27

Chapter 7: Sentry Conguration & Monitoring .........................................................................................................................28

7.1 Sentry Software Introduction ..................................................................................................................................................................28

7.2 Software Installation ...............................................................................................................................................................................28

7.3 Hardware Installation ..............................................................................................................................................................................32

7.4 Conguring the Booster System .............................................................................................................................................................34

Chapter 8: Safety And Compliance .........................................................................................................................................40

8.1 FCC Compliance ...................................................................................................................................................................................40

Chapter 9: Specications.........................................................................................................................................................41

Chapter 10: Warranty ..............................................................................................................................................................42

10.1 Warranty Periods ..................................................................................................................................................................................42

10.2 Three-Year Product Warranty ...............................................................................................................................................................42

10.3 Limitations of Warranty, Damages and Liability ...................................................................................................................................43

Introduction & Overview

CHAPTER 1: INTRODUCTION & OVERVIEW

1.1 Product Overview

SureCall’s Guardian2 QR is a bi-directional communications amplier for police headquarters, re stations, hospitals, and other rst-responder facilities. The BDA services the full public safety 700MHz and 800MHz bands.

The Guardian2 QR signicantly improves the quality of crucial rst-responder communications in buildings with weak

signal strength. For optimal coverage, the BDA uses built-in safeguards to eliminate interference to public-safety

networks. It meets NEMA 4 type requirements, and is upgradable in the eld. Plus, the Guardian2 QR offers the

industry’s best three-year warranty available.

The Guardian2 QR is enclosed in a NEMA-4 compatible housing, and enhances the coverage area of rst responder

radio communications for in-building applications. It is equipped with bi-directional paths (down-link & up-link) for

transmit and receive frequencies, and advanced ltering technology for low-noise amplication of signals.

1.2 Package Contents

Your BDA box contains the following items:

• Guardian2 bi-directional amplier

• NEMA-4 rated housing

• AC power cable

• DC power cable and connector

• Alarm cable and connector

• Ethernet connector

• Mounting kit

1.3 Additional Items Needed

The Guardian2 QR needs the following additional components for a complete install:

• External antenna

• Lightning protector

• Cable splitter if installing multiple antennas

• Sufcient SC-400 ultra-low loss interior/exterior cable, 50 ohm

• Multiple antennas (omnidirectional domes and/or panels by SureCall)

• Grounded surge suppressor for DC power supply

1.4 Key Features & Benets

• Suitable for large coverage areas.

• Extends signals in areas with poor coverage due to geographical location and/or building design.

• Powerful in-building BDA with 31dB of adjustable gain level.

• NEMA-4 rated amplier housing. No additional NEMA enclosure required.

• Integrated 7-pin alarm and UPS port for external battery backup.

• Power control maintains maximum output power at 26 dBM.

• Automatic oscillation detection and protection system powers down the BDA to prevent harmful radio interference.

• Automatic gain control (AGC).

• Features built-in SureCall Sentry remote-monitoring system with Ethernet port.

1.5 Optional Accessories

SureCall provides many optional features and accessories for the Guardian2 QR Amplier. See table below:

Splitters and Couplers

SC-WS-2 Wide Band 2 Way Splitter

SC-WS-3 Wide Band 3 Way Splitter

SC-WS-4 Wide Band 4 Way Splitter

SC-C-6 -6dB Coupler

SC-C-10 -10dB Coupler

Outdoor Antenna Options

SC-288W Wide Band Omni-directional 50 ohm Fiberglass Antenna 3 to 4dBi (includes mounting kit, 698-2700 MHz)

SC-230W Wide Band Yagi Directional 50 ohm Antenna 10 to 11dBi gain (includes mounting kit, 698-960 & 1710-2700 MHz)

Inside Antenna Options

SC-222W Wide Band Dome 50 ohm Antenna - 3 to 4dBi (includes mounting kit, 698 -2700 MHz)

SC-248W Wide Band Panel 50 ohm Antenna - 7 to 10dBi (includes mounting kit, 698-2700 MHz)

Plenum Cable

SC-PL-30FT 30' SC400 Ultra Low Loss Coax Plenum Fire Rated Cable with N-Male connectors - Orange

SC-PL-75FT 75' SC400 Ultra Low Loss Coax Plenum Fire Rated Cable with N-Male connectors - Orange

SC-PL-1000FT 1000' SC400 Ultra Low Loss Coax Plenum Fire Rated Cable - Orange

Ultra Low Loss Cable

SC-006-1000 1,000' SC600 Ultra Low Loss Coax Cable. Connectors not included - Black

Accessories & Connectors

SC-LP Lightning Protector

SC-ATNR-5 5 dB RF Attenuator

SC-ATNR-10 10 dB RF Attenuator

SC-ATNR-20 20 dB RF Attenuator

SC-CN-09 N Male Crimp Connector, 400 and Plenum Cable

SC-CN-12 N Male to N Male Connector

SC-CN-16 N Male Connector, 600 Cable

SC-Mount-Pole L Bracket mount with U bolt hardware for donor antenna mount to J-bar

SC-Mount-JBar Steel 1 inch J-Bar mount for donor antenna. Antenna mount not included

Introduction & Overview

BDA Interface & Connections

1.6 How it Works

The Guardian2 QR amplies signals that reach a building from the nearest radio tower, and from radios inside the

building going back to the tower. This compensates for weak reception caused by distance, topography, building

structure, etc. The BDA receives the signal from an outside antenna, amplies that signal, and then rebroadcasts it

via antenna(s) inside the building, where it can then be picked up by radios inside. In the reverse direction, interior

antennas also pick up signals coming from radios, where they are amplied by the BDA, and then passed to the

exterior antenna for rebroadcast back to the tower.

1.8 Single vs. Multiple Carrier Operation

SureCall’s rated output power of this equipment is for single-carrier operation. It is recommended that you factor in loss when dealing with multiple carrier signals. We suggest 3 to 5 db loss factor.

1.9 A Word About Safety

Follow all safety precautions in this manual. This information is designed to prevent personal injury, equipment

malfunction, and/or radio interference. You are responsible for ensuring a safe installation.

Your installation may require working in high locations such as roofs and/or ladders. Follow applicable safety

regulations and best practices to avoid falling. Take care not to drop objects from any high area. Cordon off ground areas directly below the section of roof you are working on, or below your ladder whenever possible.

In addition, as a qualied installer, you are responsible for knowing and following all applicable codes and regulations

and for obtaining all required permits and inspections.

Always use appropriate personal protective equipment such as goggles, gloves, hard hat, etc. as needed, and as required. Failure to exercise caution when working in high areas could cause a fall and personal injury.

RF SAFETY WARNING: ANY ANTENNA USED WITH THIS

DEVICE MUST BE LOCATED AT LEAST 8 INCHES FROM

ALL PERSONS.

CHANGES OR MODIFICATIONS NOT EXPRESSLY

APPROVED BY SURECALL COULD VOID THE USER’S

AUTHORITY TO OPERATE THE EQUIPMENT.

Introduction & Overview

CHAPTER 2: BDA INTERFACE & CONNECTIONS

2.1 Guardian2 QR BDA Interface Overview

Interface

Type

Denition Description

A0 Grounding lug Grounding lug

A1 OUTSIDE N Female for OUTSIDE cable and antenna

A2 ALARM I/O To Fire Department Control Box.

A3 RS-232 Reserved for future use

A4 ETHERNET

A5 POWER 110VAC Connect to 110VAC or 110V of UPS output

A6 INSIDE N Female for INSIDE cable and antenna

A7 USB Used to initialize the network connection devices

A8 Alarm LEDs Indicate an alarm condition

A9 DC12-20V Connect DC, voltage should be between 12V-20V

A1 A2

A7 USB on top of BDA

BDA Interface & Connections

2.2 RF Interfaces (A1 & A6)

A1 — N-type Female for OUTSIDE

cable and antenna

A6 — N-type Female for INSIDE

cable and antenna

2.3 Power Interface for 110VAC or UPS Output (A5)

Female used to transfer to AC 110V / 60Hz Male on BDA (A5)

Female used to connect to 110VAC or 110V of UPS output Male pinout on BDA (A5)

Pin Number Denition Full Name Color Note

1 L Live Wire Black

2 N Neutral Wire White

3 E Earth Wire Green

2.4 DC12-20V Interface (A9)

Female used to transfer to DC 12-20V Male on BDA (A9)

DC

DC+

DC-

Female used to connect to 110VAC or 110V of UPS output Male pinout on BDA (A9)

Pin Number Denition Full Name Color Note

1 DC- DC Negative pole Black

2 DC+ DC Positive pole Red

BDA Interface & Connections

2.5 RS-232 Connector - (A3)

Reserved for future use

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

2.7 RF Module Summary Alarms Trigger Criteria

The Summary Alarm (pin 4 and pin 7) is triggered under one (or more) of the following conditions:

• PA shutdown causing by oscillation

• PA shutdown causing by RF Power overload

• Repeater power OFF

• Repeater current is abnormal

N.C.

N.O.

COM

To A2, ALARM I/ O, pins7

To A2, ALARM I/ O, pins4

No connection

N.C.

N.O.

COM

To A2, ALARM I/ O, pins7

To A2, ALARM I/ O, pins4

No connection

Relay Shown In Non-Alarm Condition Relay Shown In Alarm Condition

Dry Contact RF Module Summary in Non-Alarm

Relay connection Fig. in Non-Alarm Condition

Contacts pins4 of A2, pins7 of A2 CLOSE

Dry Contact RF Module Summary in Alarm

Relay connection Fig. in Alarm Condition and Power OFF

Contacts pins4 of A2, pins7 of A2 OPEN

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com

2.6 Alarm I/O Interface (A2)

Male Alarm Connector used to transfer to Fire

Department Control Box

Female Alarm Connector (A2) on BDA

DryContactRFModuleSummary

Alarm(NormallyClosed)

ExternalAlarmIN2

ExternalAlarmIN1

Dry Contact VSWR Alarm (Normally

Closed)

DryContactVSWRAlarm (Normally

Closed)

DryContactRFModuleSummary Alarm

(NormallyClosed)

ExternalAlarmINGND

DryContactRFModuleSummaryAlarm

(NormallyClosed)

ExternalAlarmIN1

ExternalAlarmIN2

ExternalAlarmINGND

DryContactRFModuleSummaryAlarm

(NormallyClosed)

DryContactVSWRAlarm (Normally Closed)

Dry Contact VSWR Alarm (Normally Closed)

Male Alarm Connector used to transfer to

communicators alarm panels

Female Alarm Connector (A2) Pinout on BDA

BDA Interface & Connections

Pin Number Denition Wire Color on Cable

1 External Alarm IN 1 Black

2 External Alarm IN 2 Red

3 Dry Contact VSWR Alarm (Normally Closed) White

4 Dry Contact RF Module Summary Alarm (Normally Closed) Green

5 External IN GND Orange

6 Dry Contact VSWR Alarm (Normally Closed) Blue

7 Dry Contact RF Module Summary Alarm (Normally Closed) Brown

Alarm Interface, Denitions & Conditions

Alarm Interface, Denitions & Conditions

2.8 VSWR Alarm Trigger Criteria

The VSWR Alarm (pins 3 and 6) is triggered under one (or more) of the following:

• VSWR Alarm caused by outdoor or indoor VSWR abnormal

• Repeater power OFF

N.C.

N.O.

COM

ToA2,ALARMI/O,pins6

ToA2,ALARMI/O,pins3

Noconnection

N.C.

N.O.

COM

ToA2,ALARMI/O,pins6

ToA2,ALARMI/O,pins3

Noconnection

Relay Shown In Non-Alarm Condition Relay Shown In Alarm Condition

Dry Contact VSWR in Non-Alarm

Relay connection Fig. in Non-Alarm Condition

Contacts pins3 of A2, pins6 of A2 CLOSE

Dry Contact VSWR in Alarm

Relay connection Fig. in Alarm Condition

Contacts pins3 of A2, pins6 of A2 OPEN

BDA Interface & Connections

2.10 Ethernet Interface (A4)

Male Connector used to transfer to internet or ethernet Female Ethernet Port (A4, RJ-45) on BDA

2.9 Load Restrictions

Alarm Dry Contact Output Restrictions

• Maximum switching voltage: 125 VAC, 60 VDC

• Maximum switching current: 1A

External Alarm Input Restrictions

• Maximum repetitive reverse voltage: 28 V

• Impedance load: 470 Ohm

“0” - 0V

“1” - 0.8V - 28V

+ 16 hidden pages

SureCall Guardian2 QR User And Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual