SureCall Force-5, DUAL FORCE, FUSION-5 User Manual
Five-Band Wireless
Adjustable Signal Booster / Kit
Force-5™ Booster, Force-5
Omni Kit, Force-5 Panel Kits
(FORCE-5)
User Guide
INTRODUCTION
2
THEORY OF OPERATION 2
SURECALL FORCE-5 PACKAGES 3
FORCE-5 BOOSTER HARDWARE 5
INSTALLATION
6
SITE SELECTION 6
INSTALLATION INSTRUCTIONS 7
LEDS 12
AUTOMATIC SHUTDOWN 13
TROUBLESHOOTING
14
FREQUENTLY ASKED QUE
STIONS 16
OBTAINING TECHNICAL
SUPPORT 16
WARRANTY
17
SPECIFICATIONS
19
SAFETY INFORMATION
20
INTRODUCTION
SureCall Force-5 Cellphone-Mate, Inc. Page 2
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Introduction
Congratulations on purchasing the SureCall Force-5, the finest cellular signal
booster available!
SureCall adjustable cellular signal boosters and kits from Cell phone-Mate remove
frustrations over dropped calls, limited range, and slow data rates by amplifying incoming
and outgoing cellular signals in buildings, offices, and homes. The Force-5 is designed
with leading-edge technologies t o detect and a mplify weak incoming signals your cellular
device would otherwise miss and to broadcast a significantly stronger signal back to the
cell tower.
This guide cont ains al l the information you need to get your SureCall Force-5 booster
system up and running.
Theory of Operation
The SureCall Force-5 is a high-quality bidirectional signal booster that boosts cellular
signals for areas prone to weak or shadowed cellular coverage.
The Force-5 works with two antennas
:
x An inside antenna that communicates with your cell phone.
x An outside antenna that communicates with the cell tower.
Signals sent from a cell tower are received by the outside antenna, amplif ied by the
booster and then sent to your phone via the inside antenna.
When your phone transmits, the signal is sent to the inside antenna, and then sent to
the cell tower via the outside antenna.
Some cell signal is required for the Force-5 to enhance cellular signal coverage. The
weakest cell signal for the Force-5 to work is low -100dBm to high -90dBm. dBm is an
abbreviation for the power ratio in decibels of the radio power per one milliwatt.
To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and
press Call. In the top-left corner, a number appears instead of bars.
For Android devices, you can download several apps to measure exact signal
strength. Look up check real signal st ren gth to f ind a cell signa l meas urem ent app.
INTRODUCTION
SureCall Force-5 Cellphone-Mate, Inc. Page 3
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SureCall Force-5 Packages
Force-5 - Antenna Kitting Information
Table 1. Force-5
Component
Product
Number
(Description)
Gain/Loss
Notes
LTE-A
LTE-V
800
MHz
1900
MHz
1700 MHz\
2100 MHz
Outdoor
Antennas*
CM288W
3 dBi
3 dBi
3 dBi
4 dBi
4 dBi\4 dBi
CM288W-L 5 dBi 5 dBi 6 dBi 8 dBi 8 dBi\8 dBi
CM230W 10 dBi 10 dBi 10 dBi 10 dBi 10 dBi\10 dBi
CM248W 7 dBi 7 dBi 7 dBi 10 dBi 10 dBi\10 dBi
Outdoor
Cable*
CM400-
65NN
(65 feet)
3.74 dB 3.74 dB 3.89 dB 5.43 dB 5.11 dB\5.75 dB 65 feet or
longer
Indoor
Antennas*
CM248W 7 dBi 7 dBi 7 dBi 10 dBi 10 dBi\10 dBi
CM222W 3 dBi 3 dBi 3 dBi 6 dBi 6 dBi\6 dBi
Indoor Cable*
CM400-40NN
(40 feet)
2.53dB
2.53dB
2.63dB
3.57dB
3.36 dB\3.77 dB
40 feet or
longer
* All equivalent antennas and cables are suitable for use with the Force-5 booster.
Table 2. Dual Indoor Antenna Kit
Component
Product Number (Description)
Quantity
Notes
Outdoor Antennas* CM230W 1 pcs
CM248W 1 pcs
Outdoor Cable* CM400-65NN (65 feet) 1 pcs 65 feet or longer
Indoor Cable* CM400-20NN (20 feet) 1 pcs 20 feet or longer
Splitter
CM-WS-2
1 pcs
Cable After Splitting* CM400-40NN (40 feet) 2 pcs 40 feet or longer
Indoor Antenna* CM248W 2 pcs
* All equivalent antennas and cables are suitable for use with the Force-5 booster.
INTRODUCTION
SureCall Force-5 Cellphone-Mate, Inc. Page 4
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Table 3. Four Indoor Antenna Kit
Component
Product Number ( Description)
Quantity
Notes
Outdoor Antennas*
CM230W
1 pcs
CM248W 1 pcs
Outdoor Cable*
CM400-65NN (65 feet)
1 pcs
65 feet or longer
Indoor Cable*
CM400-20NN (20 feet)
1 pcs
20 feet or longer
Splitter
CM-WS-4
1 pcs
Cable After Splitting CM400-40NN (40 feet) 4 pcs 40 feet or longer
Indoor Antenna*
CM248W
4 pcs
* All equivalent antennas and cables are suitable for use with the Force-5 booster.
Note: Multiple indoor antenna kit is also an option.
Note: For the signal booster to work, the following items are required:
x Outside antenna
x Cable for connecting the outsid e ant enna to the booster
x Signal booster
x Inside antenna
x Cable for connecting the inside ant enna to the booster
x Power supply
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by
FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.
Changes or modifications not expressly approved by Cellphone-Mate c ould void the
user’s authority to operate the equipment.
INTRODUCTION
SureCall Force-5 Cellphone-Mate, Inc. Page 5
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Force-5 Booster Hardware
The following figure shows the key hardware components on the SureCall Force-5
cellular signal booster. Refer to this figure as you install your SureCall Force-5
components.
Five Warning LEDs
Outside Antenna Connector
(not shown)
Inside Antenna
Connector
Four Banks of DIP Switches
(left to
right):
•
LTE-707 (Verizon, 64dB-34dB)
•
LTE-781 (AT&T, 64dB-34dB)
•
Celllular-800 (65dB-35dB)
•
PCS-1900 (72-42 dB)
•
AWS-2100 (64-34dB)
Power LED
ON/OFF Switch
INSTALLATION
SureCall Force-5 Cellphone-Mate, Inc. Page 6
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Installation
Unpack all package contents and check for damage. For missing or damaged
items, contact your reseller. Keep the carton and packing material to store the
product or if you need to return it.
Site Selection
For optimum performance, select a location for your booster that
:
x Provides the best signal strength possible. To measure y our ex isting cell
signal on an Apple iPhone, dial *3001#12345#* and pres s C all. In the t opleft corner, a number appears instead of bars. For Andr o id de v ices, y ou
can download several apps to measure exact signal strength. Look up
“check real signal strength“ to find a cell s ignal measure ment app.
x Avoids areas where wireless signals can be blocked or reflected by
buildings, walls, trees, hills, and other terrain features. This can result in
low signal strength.
x Is not close to energy-efficient windows, which can affect signal
penetration into a home or off
ic
e.
Note: The cell phone tower site in relation to the location where you install your
booster also determines signal strength. Although cell phone providers try to pla
c
e
towers for maximum coverage, local ordinances and terrain features can restrict
tower locations, which can limit signal strength at your location.
INSTALLATION
SureCall Force-5 Cellphone-Mate, Inc. Page 7
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Installation Instructions
The Force-5 signal booster is suited for installation in a building or home.
Step 1. Connect the Outside Antenna
1. Mount the fiberglass antenna in an outside mounting location that:
x Has at least a 12-inch radiu s cl ear of obstructions and other radiating
elements.
x Is at least 75 feet in a straight li ne from the ins ide antenna when used in
an area prone to weak cellular signals a nd operating the booster at full 65
dB gain.
x Is not co-located or operating with any other antenna or boost er.
FCC 27.50(d)(4) Statement: Fixed, mobile, and portable (hand-held) stations
operating in the 1710 – 1755 MHz band are limited 1 Watt EIRP. Fixed stations
operating in this band are limited to a maximum antenna height of 10 meters above
ground. Mobile and portable stations operating in this band must employ a means for
limiting power to the minimum necessary for successful communications.
2. Using the CM400 cable, connect the outside antenna to the booster connector
marked OUTSIDE (see page 5).
3. Hand tighten the connection.
Step 2. Connect the Inside Antenna
1. Mount the inside antenna:
x Omnidirectional dome antenna: mount the anten na on the c eiling in a
central location where y ou want reception.
x Panel antenna: install the ante nna
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