SureCall FLARE 3.0, FLARE User Manual

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FLARE™ 3.0

Cellular signal booster kit with combined booster and indoor antenna

User Guide

10.26.2018

Introduction

Table of Contents

Thank you for purchasing SureCall’s Flare 3.0 cellular signal booster kit. SureCall’s Flare 3.0 was specically designed to eliminate frustrations over dropped calls and limited range by amplifying incoming and outgoing cellular signals in homes and ofces.

If you have any questions during setup, please reach out to our US-based experienced support technicians:

Call: 1-888-365-6283

Email: support@surecall.com

Or,visit: www.surecall.com/support

Watch instal-

lation, opti-

mization and

troubleshooting

techniques on

our SureCall You-

Tube channel

@SureCall

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TABLE OF CONTENTS

How it works ....................................................................................................................................... 4

PACKAGE CONTENTS .................................................................................................................... 5

BEFORE INSTALLATION .................................................................................................................6

Installation Overview ............................................................................................................................ 6

INSTALLATION ................................................................................................................................6

Step 1. Find the Area With the Strongest Signal .................................................................................6

Step 2. Install the Outside Antenna ..................................................................................................... 7

Step 3. Place the Booster .................................................................................................................... 9

Step 4: Connect to Power .................................................................................................................... 9

Enjoy Boosted Signal ........................................................................................................................... 9

IF YOU WANT TO IMPROVE PERFORMANCE .............................................................................10

LED INDICATORS .......................................................................................................................... 10

TROUBLESHOOTING .................................................................................................................... 11

SPECIFICATIONS ..........................................................................................................................12

Kitting Information ............................................................................................................................. 12

CONSUMER GUIDELINES ............................................................................................................. 14

WARRANTY ...................................................................................................................................15

Three-Year Product Warranty ............................................................................................................. 15

Limitations of Warranty, Damages and Liability .................................................................................15

How It Works

Package Contents

How it works

1. An outside antenna collects signal from the cell tower.

2. The outside antenna sends the signal to the booster through coax cable.

3. The booster amplies the cell signal and rebroadcasts the signal indoors to all mobile devices within range.

4. The booster amplies outgoing cell signal back to the tower.

Outside Yagi Antenna

um 25

t. sep ar

PACKAGE CONTENTS

Unpack all package contents. For missing or damaged items, contact your reseller.

Turn over the signal booster and record the model and serial number for reference:

Serial #: ________________________________________________________________

Purchase Date: __________________________________________________________

Keep the carton and packing material to store the product in case you need to return. Your Flare 3.0 signal booster package includes the following items:

1. SureCall Flare 3.0 signal booster

2. Power supply

3. Cable for connecting the outside antenna to the signal booster

4. Outside Yagi antenna

1. Flare 3.0 Cellular Booster 3. Indoor Cable (50 ft.)

2. Power Supply

4. Outside Yagi Antenna

Booster

Power

Cable

Supply

How the SureCall Flare 3.0 Booster Works

Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.

Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.

Best Antenna SeparationBest Antenna Separation

Before Installation

BEFORE INSTALLATION

1. Prior to securing the location of any booster parts, a “soft install” is recommended as adjustments may be needed to optimize performance.

2. Note that the outside antenna can be mounted to an exterior surface or a 1-2” diameter pole. A mounting pole is avail-

able separately (SC-J-Mount) . PVC piping from your local hardware can also be used.

3. Your planned location for the booster (central to where signal is needed) should be near an existing electrical outlet.

4. Ensure adequate separation between the planned locations of the booster and outside antenna (at least 25 ft.).

5. Ensure sufcient cable length between the outside antenna location and booster location. The length of the provided cable is 50 ft.

Installation Overview

Step 1. Find the outside area with the strongest signal.

Step 2. Install the outside antenna

Step 3. Place the Flare 3.0 on a table or desktop, center of the area where signal is needed.

Step 4. Connect the booster to an AC power source.

INSTALLATION

Step 1. Find the Area With the Strongest Signal

Using your phone, identify the outside location with the strongest signal for placement of your outside antenna. Generally, this is found above the rooine on the side facing your nearest cell tower and as high as possible – where the antenna can ‘see’ your cell tower. To nd the location of your carrier’s closest cell tower, go to www.antennasearch.com.

The coverage area that the booster provides is directly related to the strength of incoming signal received by the outdoor antenna. Mounting the outside antenna where the signal is the strongest will provide the best results. Please note, if signal is extremely weak where the outside antenna is installed, indoor coverage will be limited.

Note that Bars are not always a reliable measure of signal. The best way to conrm signal coverage is the ability to place and hold a call.

Best Antenna Position

Installation

Signal Strength

Putting your phone in Field Test mode will also indicate what level of decibels (dB) your phone is currently receiving. Decibels are measured in the negatives, and a score closer to zero indicates you have a better signal. A signal of -120 dB indicates you have no service, while a score of about -50 dB means you have excellent signal strength

For specic dB signal measurements, use the methods below.

• Apple iPhones: Dial *3001#12345#* and press Call. In the top-left corner, a dB number appears instead of bars.

• Android devices: download the app “Network Signal Info” in the Google Play store.

-100 dB

-90 dB

GoodPoor

-80 dB

Excellent

Step 2. Install the Outside Antenna

After identifying the area of strongest signal, choose the surface where you will mount the outside antenna.

Using the provided hardware, mount the outside antenna at the highest possible elevation, allowing a minimum separation of 25 feet from the planned location of

the booster.

Once the outside antenna is secured, connect one end of the provided cable to the outside antenna and tighten the connection.

Do not collocate antennas or operate the outdoor antenna with any other antenna

or signal booster.

Outside Yagi Antenna Installation

Before installing a Yagi, or directional antenna, note that the antenna should be mounted on a pole or pipe (not provided), at the highest possible location and mounted horizontally, aimed in the direction of your nearest cell tower. To nd the location of your carrier’s closest cell tower, go to www.antennasearch.com.

-50 dB

-60 dB

-70 dB

Yagi Antenna

MountIng hardware

Installation Installation

Planned

Booster

Location

Placing Booster and connecting cable

Ensure that the mounting area has at least a 12-inch radius clear of obstructions and other radiating elements and orient the antenna with the drip hole at the bottom.

Once you have identied your install location, assemble the u-bolt, bracket, nuts and washers onto a pole or pipe (not provided) as

shown in the illustration. Keep the connections loose enough to

allow the antenna to rotate until the optimum direction is found.

Once the outside antenna is secured to a pipe or pole, connect antenna to one end of the provided RG6 cable and tighten the connection. Run the cable along route to planned location of your

booster.

Outside Antenna

Cable

Nut

Drip Hole

RG6 Cable

Outside Antenna Assembly

min

mum

5 f

sep

rat

Washer

Bracket

U-bolt

Step 3. Place the Booster

Place the booster in a central location where signal is needed and at least 25 ft. from the outdoor antenna location. When placing the booster, note that further separation between the booster and outside antenna will increase booster performance. Connect the open end of the RG6 cable from the outside antenna to the booster and tighten connection.

Please note that the performance and range of your booster depends on three factors:

1. Signal strength at the location of the outside antenna.

2. Interior building materials between the booster and your

mobile device.

3. Distance between the outside antenna and booster (while at least 25 ft. separation is recommended, further separation will increase performance).

Step 4: Connect to Power

Once the booster and outside antenna are connected and in place, connect the power cord to the signal booster and plug

into a power outlet.

Enjoy Boosted Signal

Place a call in the room where the booster is located to conrm that your phone is receiving a boosted signal. Remember: Bars are not always a reliable measure of signal. The best way to conrm signal coverage is the ability to place and hold a call.

Connecting the Power Supply

Note: This booster is rated for 5-15V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury,

and void your warranty.

This booster should not be used near open re or ame. Storage and transportation: Store and place in non-extreme room-temperature and dry environment.

Omni Yagi Antenna Install Illustration

FCC 27.5 (d)(4): Fixed, mobile, and portable (hand-held) stations operating in the 1710-1755 MHz band as well as mobile and portable stations operating in the 1695-

1710 MHz and 1755-1780 MHz bands are limited to 1 watt EIRP. Fixed stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground.

LED Indicators

Best Antenna SeparationBest Antenna Separation

Troubleshooting

IF YOU WANT TO IMPROVE PERFORMANCE

• Identify a location outside that receives a stronger signal and move the outside antenna to that location (higher is usually better).

• Increase the distance between the booster and outside antenna.

• See more tips and tricks or contact us at www.SureCall.com/support

Best Antenna Position

LED INDICATORS

LED Position Condition Indication

Left or Right

Left

OFF -OR - Solid Yellow

Yellow Flashing

Normal active operation.

Normal operation. Automatic Gain Control (AGC) is self-adjusting.

TROUBLESHOOTING

If you have any questions during setup, please reach out to our US-based experienced support technicians: Call: 1-888-365-6283, Email: support@surecall.com, or Visit: www.surecall.com/support

Problem Resolution

Signal booster has no power Connect the power supply to an alternate power source.

Be sure the power source is not controlled by a switch that can remove power from the outlet. Check the POWER LED () on the signal booster. If it is OFF, contact tech support at: 1-888-365-6283 or support@surecall.com, or go to www.surecall.com/support

After installing your signal

booster system, you have no

signal or reception

Verify that cable connections are tightly tted to the booster and antenna. Try further separating the booster and antenna. Verify that there is usable signal where the antenna is placed. Remember: Bars are not always a reliable measure of signal. The best way to conrm signal coverage is the

ability to place and hold a call.

Left Red Flashing

Right

Right Red/Yellow

Yellow Flashing

Alternately Flashing

Booster LED Diagram

The booster is receiving too strong of a signal which could cause the booster to automatically shut down. If this happens, relocate the outside antenna to a location where the signal is weaker or rotate

antenna in small increments away from cell tower until Red ashing stops.

Automatic Gain Control (AGC) is preventing oscillation. Increased separation between outside antenna and booster is recommended to optimize

performance.

Booster has shut down to prevent oscillation. Increased separation between the outside antenna and booster is required to continue operation.

Power LED

Left LED

Right LED

Specications

Kitting

SPECIFICATIONS

Flare 3.0 (U.S.) ; Flare 3.0 CA (Canada)

Uplink Frequency Range (MHz): 698–716 / 776–787 / 824–849 / 1850–1915 / 1710–1755

Downlink Frequency Range (MHz): 728–746 / 746–757 / 869–894 / 1930–1995 / 2110–2155

Donor/Server Port Impedance: 75 ohm / 50 ohm

Maximum Gain: 72 dB

Noise Figure: 7 dB

VSWR: ≤2.0

Supported Standards: CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO 4G and all cellular standards

AC Input: Input: AC 110 – 240 V, 60 Hz ; Output: DC 5V / 3A

Maximum Output Power: 1 Watt EIRP

Cable: RG6 (50 ft.)

RF Connectors: Donor port: F Female, Server port: Integral

Power Consumption: <12W

Weight: 1. 8125 lb.

Dimensions: 5.125 × 7.25 × 5.625 inches

Certications: FCC ID: RSNFLARE-3 ; IC : 7784A-FLARE3

Note: The term “IC” before the radio certication number only signies that Industry Canada technical specications were met.

Kitting Information

Component Product number Gain/Loss Note

LTE-A 707 MHz

Outdoor Antenna* SC-289W 3 dBi 3 dBi 3 dBi 4 dBi 4 dBi / 4 dBi

SC-231W 8 dBi 8 dBi 8 dBi 10 dBi 10 dBi / 10 dBi

Outdoor Cable* SC-RG6-50 3.32 dB 3.32 dB 3.95 dB 6.42 dB 6.22 dB / 6.68 dB 50 Feet or longer

Indoor Antenna SC-322W 2.5 dBi 2.5 dBi 3 dBi 5 dBi 4 dBi / 5 dBi

SC-302W 2.5 dBi 2.5 dBi 3 dBi 5 dBi 4 dBi / 5 dBi

LTE-V 731 MHz

Cellular

800 MHz

PCS 1900 MHz

AWS

1700 / 2100 MHz

PreAGC PreAGC

Pulse GSM 4.1 MHz AWGN

Frequency (MHz) Input (dBm) Output (dBm) Gain (dB) Input (dBm) Output (dBm) Gain (dB)

Uplink: 1710-1755 -49.5 20.0 69.5 -49.0 19.4 68.4

Uplink: 1850-1915 -49.5 22.1 71.6 -45.8 21.6 67.4

Uplink: 824-849 -39.3 25.3 64.5 -36.6 26.0 62.6

Uplink: 698-716 -36.8 25.0 61.8 -37.1 25.2 62.3

Uplink: 777-787 -38.6 22.1 60.7 -38.4 20.5 58.9

Downlink: 2110-2155 -55.2 12.5 67.7 -57.0 10.4 67.4

Downlink: 1930-1995 -57.2 11.2 68.4 -60.4 8.2 68.6

Downlink: 869-894 -51.2 11.8 63.0 -50.8 10.9 61.7

Downlink: 728-746 -47.5 14.5 62.0 -50.7 10.7 61.4

Downlink: 746-757 -45.8 11.8 57.6 -49.4 8.5 57.9

*Note: The Flare 3.0 booster is suitable for use with all equivalent and lower gain antennas, as well as, equivalent or greater lengths of cable.

Warning: Any product modications that use unauthorized antennas, cables, and/or coupling devices are prohibited by the FCC. Contact FCC for details:

1-888-CALL-FCC. Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.

Consumer Guidelines

Warranty

CONSUMER GUIDELINES

This is a CONSUMER device

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of

signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.

In Canada, BEFORE USE you must meet all requirements set out in ISED CPC-2-1-05

You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from (i.e. MUST NOT be installed within 20 cm of) any person.

You MUST cease operation of this device immediately if requested by the FCC (or ISED in Canada) or a licensed wireless service provider.

WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.

This device may be operated ONLY in a xed location, for in-building use.

Ce produit est un appareil de CONSOMMATION

AVANT DE L’UTILISER, vous DEVEZ ENREGISTRER CE DISPOSITIF auprès de votre fournisseur de services cellulaires et obtenir son consentement. La plu-

part des fournisseurs de services cellulaires autorisent l’utilisation d’amplicateurs de signal. Il se peut que certains fournisseurs n’autorisent pas l’utilisation de ce dispositif sur leur réseau. Si vous n’êtes pas sûr, contactez-le.

Au Canada, AVANT DE L’UTILISER vous devez répondre à toutes les exigences ISED CPC-2-1-05

Vous DEVEZ utiliser ce dispositif avec les antennes et les câbles autorisés, tel que le spécie le fabricant. Les antennes DOIVENT être installées à au moins 20 cm (8 po) (NE DOIVENT PAS être installées à moins de 20 cm) de toute personne avoisinante.

Vous DEVEZ arrêter cet appareil immédiatement à la demande de la FCC (ISED au Canada) ou de tout fournisseur de services cellulaires autorisé.

AVERTISSEMENT: Il se peut que les informations relatives à la localisation E911 ne soient pas disponibles ou soient inexactes pour les appels qui utilisent cet

appareil.

Cet appareil peut fonctionner seulement à un emplacement xe à l’intérieur d’un bâtiment;

Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html AT&T: https://securec45.securewebsession.com/attsignalbooster.com/ T-Mobile: https://support.t-mobile.com/docs/DOC-9827 Sprint: https://www.sprint.com/legal/fcc_boosters.html

U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp

This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

CAN ICES-3 (B)/NMB-3(B) (Canada) :

This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation

The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.

Cet appareillage numérique de la classe B répond a toutes les exigencies de l’interférence canadienne causant des réglements d’équipment. L’opération est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce dispositif doit accepter n’importe quelle intérference reçue, y compris l’intérference qui peut causer l’opération peu désirée.

La puissance de sortie nominale indiquée par le fabricant pour cet appareil concerne son fonctionnement avec porteuse unique. Pour des appareils avec porteuses multiples, on doit réduire la valeur nominale de 3,5 dB, surtout si le signal de sortie est retransmis et qu’il peut causer du brouillage aux utilisateurs de bandes adjacentes. Une telle réduction doit porter sur la puissance d’entrée ou sur le gain, et ne doit pas se faire au moyen d’un atténuateur raccordé à la sortie du dispositif.

1 For details on the requirements specied in ISED CPC-2-1-05, visit: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html 2 Pour plus de détails sur les exigences ISED CPC-2-1-05, reportez-vous au site: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html

WARRANTY

Three-Year Product Warranty

Activate your three-year manufacturer’s warranty at www.SureCall.com/activate

SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certication Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.

Products returned by customers must be in their original, un-modied condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container.

Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.)

This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.

SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must rst be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products.

As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges.

The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specications or which are not defective or not covered by this warranty.

Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll the performance requirements that were published in the product specication literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.

Limitations of Warranty, Damages and Liability

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.

SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.

All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining

provisions hereof.

SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and tness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specications in this document are subject to change without notice. © 2018. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.

SureCall, Inc

48346 Milmont Drive

Fremont, California 94538, USA

888.365.6283 | www.surecall.com