SureCall EZ Call User Manual

EZ Call

™

Home Signal Booster Kit

User Guide

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Thank you for your purchase of the EZ Call. With this easy set-up guide, this booster can be installed in as little as 10
minutes, so you can enjoy a reliable consistent cellular connection.

SureCall’s EZ Call was specically designed to eliminate frustrations over dropped calls and limited range by
amplifying incoming and outgoing cellular signals in homes and oces.

EZ Call is a cellular booster that enhances voice and text signal.

If you have any questions during setup, please reach out to our US-based experienced support technicians:

Call: 1-888-365-6283

Email: [e-mail]

Or, chat: www.surecall.com , 7:00 am – 5:00 pm PST, Monday – Friday

Important:

Before installing your booster you need to register it with your carrier. You can do so online at the following urls:

Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html

AT&T: https://securec45.securewebsession.com/attsignalbooster.com/

T-Mobile: https://www.signalboosterregistration.com/

Sprint: https://www.sprint.com/legal/fcc_boosters.html

U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp

Table of Contents

Table of Contents

How it works ........................................................................................................................... 4

Package Contents ....................................................................................................................... 5

Before Installation ...................................................................................................................... 6

Installation Overview ................................................................................................................. 6

EZ Call INSTALLATION ................................................................................................................ 6

Step 1. Find the Area With the Strongest Signal .................................................................... 6

Step 2. Install the Signal Booster ............................................................................................. 7

Step 3. Place the Inside Tabletop Antenna ............................................................................. 7

Step 4: Connect Power ............................................................................................................. 9

Step 5. Enjoy Boosted Cell Signal ............................................................................................ 9

If you Want to Improve Coverage .............................................................................................. 9

LED Indicators ........................................................................................................................... 10

Troubleshooting ......................................................................................................................... 11

FCC, IC and Safety Information ............................................................................................... 11

EZ Call Specications ............................................................................................................... 12

Kitting Information .................................................................................................................. 13

Warranty ..................................................................................................................................... 14

Three-Year Product Warranty ................................................................................................. 14

Limitations of Warranty, Damages and Liability .................................................................... 15

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How It Works

SureCall’s EZ Call is a high-quality bidirectional signal booster that enhances cellular signals to areas that are
prone to weak cellular coverage.

How it works

1. An antenna built into the back of the booster communicates with the cell tower while it sits in your window.

2. The booster amplies the existing cell signal and sends it to the tabletop antenna.

3. The tabletop antenna rebroadcasts the signal indoors to all mobile devices within range.

4. The booster amplies outgoing cell signal back to the tower.

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Coax Cable

EZ Call Booster

Tabletop Antenna

Power Supply

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Package Contents

Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.

Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.

EZ Call with built-in antenna

and removable stand

Indoor Cable (50 ft.)

Inside Tabletop Antenna

PACKAGE CONTENTS

1. Unpack all package contents. For missing or damaged items, contact your reseller.

2. Turn over the signal booster and record the model and serial number for reference:

Serial #: ________________________________________________________________

Purchase Date: __________________________________________________________

3. Keep the carton and packing material to store the product in case you need to return. Your EZ Call signal

booster package includes the following items:

• SureCall EZ Call signal booster

• Power supply

• Inside tabletop antenna

• Cable for connecting the inside tabletop antenna to the signal booster

Power Supply

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BEFORE INSTALLATION

1. Make sure you have positioned the booster close enough to an existing electrical outlet.

2. Ensure adequate separation between the planned locations of the booster and inside antenna (at least
30 ft.). A separating wall between the booster and inside antenna is ideal. (See page 8).

3. Make sure you have sucient cable length between the inside antenna location and booster location. The

provided cable is 50 ft.

Installation Overview

Step 1. Find the window that has the strongest signal. Note that the EZ Call and the tabletop antenna should

have a separating wall.

a) If installing in a two story home or oce place the EZ Call upstairs and install the inside tabletop

antenna downstairs.

Step 2. Mount the signal booster, connect the cable to the signal booster, and connect the booster to an AC

power source.

a) For optimum performance, place the EZ Call booster in a corner of the window.

Step 3. Install the inside tabletop antenna.

Step 4: Connect power.

EZ CALL INSTALLATION

Step 1. Find the Area With the Strongest Signal

Before installing the booster, nd the area in your home with the strongest possible cellular signal.

Note: Window lms that block UV rays may also block cellular signals. When using a booster in a home
comprised of lm-coated windows, the booster may perform better when placed against a wall facing the
exterior of the home.

The signal booster requires a minimum cellular signal of low –100 dBm to high –90 dBm.

Signal readings usually appear as a negative number (for example, -85). The stronger the EZ Call signal, the

closer it gets to zero. Aim for a signal between -65 and -85 dB. Signals stronger than -50 dB may cause the

booster to shut down. Find the area with the strongest cellular signal source from your service provider by
following the directions below. You can also go to www.antennasearch.com to nd the general location of your

carrier’s towers.

Select a window sill location away from buildings, walls, trees, hills, and other terrain features that can block or

reect wireless signals with the strongest signal.

Measure the strength of the existing cellular signal in various locations.

Before Installation

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Installing Your Hardware

Note: Where you install your booster in relation to the carrier’s cell phone tower also determines signal strength. Although

cell phone carriers try to place towers for maximum coverage, local ordinances and terrain features can restrict tower

locations, which can limit signal strength at your location.

Cell
Tower

-50dB

-60dB

-70dB

-80dB

-90dB

-100dB

-110dB

ExcellentGoodPoor

• Apple iPhones: Dial*3001# 12345#* and press Call. In the top-left corner, a number appears instead of bars.

• Android devices: download apps such as “Network Signal Info” in the Google
Play store to measure signal strength. Search check real signal strength to nd

other cell signal measurement apps.

• Internet: go to www.speedtest.net

Step 2. Install the Signal Booster

Once you have determined the inside location with the strongest signal, place

the booster in that location. Choose the appropriate installation method for
your application (either the supplied window sill stand or mounting tape if no

window sill is present) and connect one end of the provided cable to cable

connector on the booster. Note that the EZ Call booster performs best when
placed at a window corner.

Note: Do not expose the signal booster to excessive heat, direct sunlight,

moisture, and airtight enclosures.

Step 3. Place the Inside Tabletop Antenna

When placing the inside antenna, note that further separation between the
booster and inside tabletop antenna will increase booster performance.

The range of the antenna is dependent on three factors:

1. Physical obstructions,

Option 1: Apply the booster directly

to the window (ideally, at a window

corner) using the provided adhesive.

Option 2: Use the provided stand to

set the booster on the window sill

(ideally, at a window corner).

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2. Power generated by booster

3. Reception from outside signal received and distributed by EZ Call

Important:

• This antenna should not be used near open re or ame.

• Storage and transportation: Store and place in non-extreme room-temperature and dry environment.

Place the inside tabletop antenna in a central location where signal

is needed and at least 30 ft. from the booster location. Run the

provided cable from the booster to the inside tabletop antenna and

hand-tighten.

Installing Your Hardware

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Coax Cable

EZ Call Booster

Tabletop Antenna

Power Supply

Placing the Inside Tabletop Antenna

Install Illustration

Ensure adequate separation between the planned locations of the booster and inside tabletop antenna (at least

30 ft.). A separating wall or separating oor is preferable.

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Installing Your Hardware

Step 4: Connect Power

Once the booster and inside tabletop antenna are connected
and in place, connect the power cord to the signal booster
and plug into a power outlet.

Note: If the Power LED does not turn ON or the Alert LEDs continue to ash, see

”Troubleshooting” on page 11.

This booster is rated for 5-15V input voltage. DO NOT use the booster with a higher

voltage power supply. This can damage the booster, cause personal injury, and void your
warranty.

Step 5. Enjoy Boosted Cell Signal

Place a call in the room where the inside tabletop antenna is located to conrm that your phone is receiving a

boosted signal from the EZ Call.

IF YOU WANT TO IMPROVE COVERAGE

• Test dierent booster locations to identify which receives the strongest signal and place the EZ Call booster

in that location.

• Try relocating one component (booster or antenna) to a separate oor (upstairs or downstairs).

• Increase the distance between the booster and inside tabletop antenna.

Please Note: Changes or modications not expressly approved by SureCall could void user’s authority to
operate the equipment.

Connecting the Power Supply

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LED INDICATORS

LED
Position

LED
Color

LED
Condition

Indication

Left Yellow Flashing Automatic Gain Control (AGC) is self-adjusting. This is part of normal operation.

Left Red Flashing The booster is receiving too strong of a signal which could cause the booster to automatically turn

o.

When this happens: Relocate the EZ Call to a window location where the signal is weaker.

Right Red Flashing Self-oscillation has been prevented.

If this happens: Increase the separation between the inside tabletop antenna and the EZ Call booster.

Booster Diagram

Left LED Right LED

Power LED

Troubleshooting

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Troubleshooting

TROUBLESHOOTING

In the event you encounter a problem, follow the suggestions below to resolve the issue.
To resolve issues indicated by the LEDs, refer to “LED Indicators” on page 10.

Problem Resolution

Signal booster has no

power

Connect the power supply to an alternate power source.

Be sure the power source is not controlled by a switch that can remove power from the outlet.

Check the green POWER LED on the signal booster. If it is OFF, return the power supply to SureCall.

Contact tech support at to receive an RMA at:

1-888-365-6283 or [e-mail], or go to www.surecall.com 7:00 am – 5:00 pm PST, Monday
– Friday to chat with a representative.

After installing your signal
booster system, you have
no signal or reception

Verify that cable connections are tightly tted to the booster and antenna.

Try further separating the booster and antenna.

Verify that there is usable signal at the window where the booster is placed.

 Remember: Bars are not always a reliable measure of signal. The best way to conrm signal

coverage is the ability to place and hold a call.

FCC, IC AND SAFETY INFORMATION

FCC Information:

This is a CONSUMER device.

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers
consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact
your provider.

You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed at least 20 cm
(8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.

This device may be operated ONLY in a xed location for in-building use.

WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try
to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Industry Canada:

This ClassB digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to the

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following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation

Cet appareillage numérique de la classe B répond a toutes les exigencies de l’interférence canadienne causant des réglements d’équipment.
L’opération est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce dispositif doit accepter
n’importe quelle intérference reçue, y compris l’intérference qui peut causer l’opération peu désirée.

The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present,

the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band
users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.

La puissance de sortie nominale indiquée par le fabricant pour cet appareil concerne son fonctionnement avec porteuse unique. Pour des

appareils avec porteuses multiples, on doit réduire la valeur nominale de 3,5 dB, surtout si le signal de sortie est retransmis et qu’il peut causer
du brouillage aux utilisateurs de bandes adjacentes. Une telle réduction doit porter sur la puissance d’entrée ou sur le gain, et ne doit pas se
faire au moyen d’un atténuateur raccordé à la sortie du dispositif

EZ CALL SPECIFICATIONS

U.S. Canada

Uplink Frequency Range (MHz): 824–849 / 1850–1915

Downlink Frequency Range (MHz): 869–894 / 1930–1995

Donor/Server Port Impedance: 50 ohm / 75 ohm

Maximum Gain: 72 dB 67.9

Noise Figure: 7 dB

VSWR: ≤2.0

Supported Standards: CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO and all cellular standards

AC Input: 110V

Maximum Output Power: 1 Watt EIRP

Cable: RG6 (50 ft.)

RF Connectors: Donor port: Integral, Server port: F Female

Power Consumption: <10W

Weight: 3 lb. 2 oz.

Dimensions: 13 in. Diameter

FCC ID / IC: RSNEZCALL 7784A-EZCALL

Coverage: 1–2 Rooms, up to 2,000 sq. ft.

Specications

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Specications

* All equivalent antennas and cables are suitable for use with the EZ Call booster

Frequency (MHz) Bandwidth (MHz) Gain (dB) Meanpower (dBm)

Uplink: 824-849 37.2 60.6 18.9

Uplink: 1850-1915 74.3 67.9 21.5

Downlink: 869-894 37 59.7 6.9

Downlink: 1930-1995 76.8 66 6.3

Indoor impedance: 75 Ohm
Outdoor impedance: 50 Ohm

Kitting Information

Component

Product
number

Gain/Loss Note

800 MHz 1900 MHz

Outdoor Antenna* SC-500W 6 dBi 7 dBi

Inside Cable* SC-RG6-50 3.75 dB 6.42 dB 50 Feet or longer

Inside Antenna*

SC-249W 7 dBi 10 dBi

SC312W 3 dBi 5 dBi

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WARRANTY

Three-Year Product Warranty

SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specications are
subject to change. The three-year warranty only applies to products meeting the latest FCC Certication Guidelines stated on 2/20/2013 and
going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.

Products returned by customers must be in their original, un-modied condition, shipped in the original or protective packaging with proof-

of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping
container.

Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns
received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to
receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The
Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.)

This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters

or damages the product’s physical or electronic properties.

SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in

full accordance with applicable specications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or

part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as

determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must rst be authorized in writing by

SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety.
SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously
delivered products.

As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair,
and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay
the shipping charges.

The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable

specications or which are not defective or not covered by this warranty.

Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll the performance
requirements that were published in the product specication literature, or in accordance with samples provided by SureCall. This warranty shall

not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no
warranty whatsoever in respect to accessories or parts not supplied by it.

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Warranty

Limitations of Warranty, Damages and Liability

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS
AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR
REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.

SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY
CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE,
WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR
SPECIAL DAMAGES, HOWSOEVER CAUSED.

All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot
be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association,
and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are
held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of such invalidity or
unenforceability without affecting in any way the remaining provisions hereof.

48346 Milmont Drive

Fremont, California 94538

USA

888.365.6283

www.surecall.com

SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of

merchantability and tness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and

for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The

information and specications in this document are subject to change without notice.

© 2016. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.

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Warranty

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BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider

and have your provider’s consent. Most wireless providers consent to the use of

signal boosters. Some providers may not consent to the use of this device on their

network. If you are unsure, contact your provider.

You MUST operate this device with approved antennas and cables as specied by

the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any

person. You MUST cease operating this device immediately if requested by the

FCC or a licensed wireless service provider.

WARNING. E911 location information may not be provided or may be inaccurate

for calls served by using this device.

This device may be operated ONLY in a xed location for in-building use.

This is a CONSUMER device.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.