SureCall 4G LTE Signal Booster User Manual

User Guide

™

Direct Connect Signal Booster Kit for Home Computers and Laptops

4G LTE

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [e-mail]

How It Works Pg. 3

Package Contents Pg. 4

Installing Your Hardware

Finding the Strongest Signal Pg. 5

Installing the Outside Anntenna Pg. 5-6

Installing Suction-Mount Antenna Pg. 7

Troubleshooting Pg. 8

Specication/ Kitting Pg. 9

Warranty Pg. 10

Safety Information Pg. 11

Table of Contents

2

The 4G LTE Signal Booster by SureCall provides noticeably enhanced 4G reception

for Verizon or AT&T LTE. You will see the dierence in the number of bars your

computer displays and you’ll notice the dramatic increase in the speed of data

uploads and downloads.

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3

How It Works

The cellular signal is received by the antenna from the cell tower, it is then transmitted

through the outdoor SC-240 cable to the 4G LTE booster, which amplies and sends

the signal through the RG-58 cable which connects to the computer’s data cable (not

included) to your computer’s data card, sending the improved signal to your computer

through the data card. When the data card transmits, the signal goes through the data

cable, it is then sent through the RG-58 cable and amplied by the booster and

broadcast back to the cell tower through the antenna.

Data Cable

RG-58

Booster

4G LTE

Data Cable

SC-240 Cable

Data Card

RG58

SC-288W

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4

Package Contents

Package Contents:

• 4G LTE Cellular Booster

• SC-700-S-S Suction cup Antenna

• SC-288W Antenna (option)

• RG-58 6’ Cable

• RG-174 Cable

• SC-240 40’ Outdoor Cable (option)

• AC Power Adapter

• FME to SMA Adapter

1. Measure the strength of the existing cellular signal in various locations.

• Apple iPhones: Dial *3001#12345#* and press Call. In the top-left corner,

a dB number appears instead of bars.

• Android devices: download apps such as “Network Signal Info” in the Google Play

store to measure signal strength. Search check real signal strength to nd other cell

signal measurement apps.

• Internet: go to www.speedtest.net to test 3G and 4G data rates.

Step 1. Find the area with the Strongest Signal

The signal booster requires a minimum cellular signal of low –100 dBm. Signal readings
usually appear as a negative number (for example -85). The more bars you get, the closer
the dB gets to zero. Aim for a signal close to -50dB. Signals stronger than -50dB may
cause the booster to shut down. (see the graph on the next page). If installing the

SC-288W outside antenna, nd the area with the strongest cellular signal source from

your service provider by following the directions below. If you’re using the SC-700-S-S

magnetic mount antenna, nd a window location near your work station with the
strongest signal. You can also go to www.antennasearch.com to nd the general

location of carrier towers.

Note: You may need to change the location of your workstation to achieve the best signal.

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5

Finding the Strongest Signal

Cell
Tower

Outside
Antenna

Signal Strength

-50dB

-60dB

-70dB

-80dB

-90dB

-100dB

-110dB

ExcellentGoodPoor

2. Select a location away from buildings, walls, trees, hills, and other terrain features

that can block or reect wireless signals (12-inch clear radius is recommended).

Connecting the Suction Mount Antenna

Installing the SC-700-S-S magnetic mount antenna
Step 1: Clean the window area that prior to adhering
the antenna base.

Step 2: Apply the suction mount base to the window

Step 3: Ax the magnetic mount SC-700-S-S Antenna

Step 4: Connect the SC-700-S-S antenna cable to the

4G LTE booster port labeled OUTSIDE

Step 5: Connect the RG58 cable to the 4G LTE port labeled

INSIDE

Step 6: Connect the RG58 cable to your computer’s data

cable (not included)

Step 7: Attach your data cable to your computers data card

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6

Connecting to an Outdoor Antenna

Option:

Connect the Outdoor Antenna:

SureCall’s outdoor omni antenna SC-288W comes with equipment for mounting on a
vertical wall. For best results the antenna should be mounted in an upright position.
The antenna should be placed near the location you identied in the previous step for
the best possible reception. The best location will be clear of obstacles. Connect the
antenna cable to the “OUTSIDE” connector of the booster and tighten it. If using
another antenna other than a SureCall antenna, use the included adapter to connect
the cable leading from OUTSIDE connection to antenna.

Mounting the Outdoor Antenna:

Step 1: Unscrew antenna from L-mounting bracket on antenna base with hands, or

wrench, if needed.

Step 2: Using vertical plate of bracket, mark position of desired placement with pencil

or marker.

Step 3: Unscrew nut on end of stucco screw and remove it along with lock washer and

regular washer.

Step 4: Place vertical plate into desired location and tap the screws, head rst, along

with sleeve into stucco 1⁄2” to 5/8” deep into place.

Step 5: In this order, place washer, lock washer and nut on each screw and tighten

until secure. When tightening screw, sleeve will expand to secure plate.
Screw antenna securely back onto horizontal plate.

Note: The booster case may become warm during operation. This is normal. Press any key on your cell phone to refresh communication

with the base station.

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7

Installing Your Hardware

Installing your Hardware:

1. Connect one end of the SC-240 cable to the outside antenna. Connect the other end
to the 4G LTE booster connector marked OUTSIDE. Hand-tighten the connection.

2. Connect the RG58 cable to the 4G LTE booster connector marked INSIDE.

3. Connect your computer’s data card to the RG58 cable on one end and your computer’s
data card on the other end.

4. Connect the AC power cord to the booster using the USB connector end. Then conect

the free plug to the outlet. Make sure all of the connections to the booster are tight
and secure. The LED light will turn green indicating that the booster is ready to use.

Using the Booster

The booster is ready for use as soon as all connections are made and the unit powers up
without the red light coming on. You may now enjoy enhanced cellular reception through
your laptop or computer.

4G LTE

Data Cable

SC-240 Cable

Data Card

RG58

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8

Troubleshooting

Troubleshooting

Problem

Resolution

Signal booster has no power

After installing your signal
booster system, you have
no signal or reception.

Make sure the power supply is plugged in. If the power LED is still
o, return the power supply to SureCall. Contact SureCall’s tech
support at 888-365-6283 or @surecall.com, or go to www.surecall.
com and log on to online suport to receive a Return Merchandise
Authorization (RMA).

Verify that all signal booster and antenna cable connections
are secure.

The Warning LED on the
side of your signal booster is
ashing red.

Make sure you have the recommended 4-6 feet of separation
between booster and the antenna.

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9

Component Product Number Description

Kitting Information

Specications

4G LTE- V / 4G LTE- A

Antenna

Outdoor Cable

Suction Mount

Indoor Cable

SC-240-40 Feet

SC- 288W

SC- 700-S-S

RG58-6 Feet 2.1 dB

3.52 dB

1.5 dBi

3 dBi

Product Name 4G LTE Verizon 4G LTE AT&T

Uplink Frequency Range (MHz):

776-787

746-757

728-746

698-716

50 Ω

15 dB

5 dB

≤2.0

110VAC, 60Hz IN / 6V

EIRP is 19.5 dBm EIRP is 19.44 dBm

RG58, SC-240-40

SMA Male Connectors

<9W

1 lb.13 oz

RSNM2M-A or RSNM2M-V

Downlink Frequency Range (MHz):

AC Power Transformer

VSWR:

Maximum Gain:

Noise Figure:

Input/ Output Impedance:

Maximum Output Power:

Cable:

RF Connectors:

Power Consumption:

FCC ID (USA)

Dimensions:

4⅞” x 2¾” x 1⅛”

Weight:

Specications

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Three-Year Product Warranty

SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or
materials. Specications are subject to change. The three-year warranty only applies to products meeting the latest
FCC Certication Guidelines stated on 2/20/2013 and going into eect April 30, 2014. A two-year warranty applies

to any products manufactured before May 1, 2014.

Products returned by customers must be in their original, un-modied condition, shipped in the original or protective
packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number
printed clearly on the outside of the shipping container.

Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888­365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping
container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included
in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories
sold in addition to the signal booster, such as antennas or cables.)

This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse,
neglect, or mishandling that alters or damages the product’s physical or electronic properties.

SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and
workmanship, and will perform in full accordance with applicable specications. The limit of liability under this warran­ty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE YEARS
after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination
by SureCall, prove defective in material and/or workmanship. Warranty returns must rst be authorized in writing by
SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids
this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any
obligation to make the same changes on previously delivered products.

As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products
returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from
outside the United States, in which case the Buyer will pay the shipping charges.

The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which
are found to meet the applicable specications or which are not defective or not covered by this warranty.

Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfac­torily fulll the performance requirements that were published in the product specication literature, or in accordance
with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which have been
subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to
accessories or parts not supplied by it.

10

Warranty

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Limitations of Warranty, Damages and Liability:

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR
REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRAN­TIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR
IN FACT, ORAL OR IN WRITING. SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT
EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE
FURNISHED OR TO BE
FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL
SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.

All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy
that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the
American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof.
If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall

be ineective and excluded to the extent of such invalidity or unenforceability without aecting in any way the remaining provisions

hereof.

SAFETY INFORMATION
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless
providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If

you are unsure, contact your provider. You MUST operate this device with approved antennas and cables as specied by the

manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device
immediately if requested by the
FCC or a licensed wireless service provider.

WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS
DEVICE.

48346 Milmont Drive

Fremont, California 94538

USA

888.365.6283

Fax: [phone]

www.surecall.com

SureCall has made a good faith eort to ensure the accuracy of the information in this document and disclaims the implied war­ranties of merchantability and tness for a particular purpose and makes no express warranties, except as may be stated in its

written agreement with and for its customers.SureCall shall not be held liable to anyone for any indirect, special or consequential
damages due to omissions or
errors. The information and specications in this document are subject to change without notice. © 2014. All Rights Reserved. All
trademarks and registered trademarks are the property of their respective owners.

11

Warranty

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [e-mail]

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider

and have your provider’s consent. Most wireless providers consent to the use of

signal boosters. Some providers may not consent to the use of this device on their

network. If you are unsure, contact your provider.

You MUST operate this device with approved antennas and cables as specied by

the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any

person. You MUST cease operating this device immediately if requested by the

FCC or a licensed wireless service provider.

WARNING. E911 location information may not be provided or may be

inaccurate for calls served by using this device.

This is a CONSUMER device.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

12

Warranty