Supreme Heating Nova User Manual

NATIONAL

Heatseeker Nova Series

The future of heat pump technology has arrived

Nova

Awarded gold for sustainability

The National Award Winning

Heatseeker Nova Series

Inverter Heat Pumps

Nova

+

With even greater performance

User Manual

supremeheating.com.au

1300 787 978

Head Oce

Bundoora
VIC 3083

P: [phone]

[e-mail]

NSW Oce

Smeaton Grange
NSW 2567

P: [phone]

[e-mail]
[e-mail]

QLD Oce

Yatala
QLD 4207

P: [phone]

[e-mail]

SA Oce

Wingeld
SA 5013

M: 0437 947 375

[e-mail]

WA Oce

South Fremantle
WA 6162

P: [phone]

[e-mail]

GOLD AWARD

2015 NATIONAL

AWARDS OF

EXCELLENCE

Heatseeker Nova Series

Inverter Heat Pumps

01

General Information 02

Introduction to Heatseeker Nova Series 02

Consumer and Safety Information 03

Technical Specications 04

Heatseeker Nova Inverter Heat Pump 04

Dimensions 05

Heatseeker Nova Inverter Heat Pump 05

Technical Specications 06

Heatseeker Nova+ Inverter Heat Pump 06

Dimensions 07

Heatseeker Nova+ Inverter Heat Pump 07

Installation and Connection 09

Installation Safety Notes 09

Heat Pump Location 09

Distance from your swimming pool 10

Check Valve Installation 11

Typical Arrangement 11

Adjusting the Bypass 12

Electrical Connection 13

Cable Wiring 14

Initial Operation 15

Water Flow Switch 15

Time Delay 15

Condensation 16

Pressure Gauge Display (R410A) 16

Accessories 17

Accessories List 17

Installation of Accessories 17

Operation 18

Controller Overview 18

Power (On / O) 18

Mode Controls 18

Water Temperature Settings 19

Checking the Time 19

Setting the Time 19

Setting the Automatic Start Time 20

Setting the Automatic Stop Time 20

Checking the Parameters 21

Heat Pump Modes 23

Powerful Mode 23

Smart Mode 23

Silent Mode 23

Notes 23

System Reset Function 23

Troubleshooting - Heatseeker Nova 24

Error Code Displayed on LED Controller 24

Troubleshooting - Heatseeker Nova

+

26

Error Code Displayed on LED Controller 26

Other Malfunctions and Solutions - No LED Display 29

Maintenance 30

Warranty Agreement 31

Notes 33

User Manual

Heatseeker Nova Series Inverter Heat Pump

Published October 2017

Heatseeker Nova Series
Inverter Heat Pumps

02

General Information

Introduction to Heatseeker Nova Series

The national award winning Heatseeker Nova inverter heat pump is designed to heat
the pool by extracting heat from the outside air. The unique and innovative DC inverter
technology uses a variable-speed compressor which oers greater eciency and lowered
operating costs. The spiral titanium heat exchanger, combined with super-quiet operation
and soft start technology further enhances the eciency and lifespan of the Heatseeker
Nova heat pump.

The Heatseeker Nova+, the latest addition to Supreme Heating’s national award winning
Heatseeker Nova Series heat pumps, has arrived boasting even greater performance. The
Heatseeker Nova+ inverter heat pump oers the ability to dynamically vary the working
frequency of the inverter compressor. This, coupled with the synchronisation of the fan and
compressor speeds, optimises air ow to and from the heat pump. The enhanced technology of
the Nova+ provides up to 50% higher eciency with a COP of up to 13.6 compared to an on/o
type heat pump.

This manual provides installation and operation instructions for the Heatseeker Nova Series
Inverter Heat Pump. Read this manual carefully before proceeding with the installation and
operation of your heat pump. Consult your Heatseeker Nova distributor with any questions
regarding this equipment.

Installation and service must be performed by a qualied installer. The manufacturer will
not be responsible for any damage to the unit caused by improper installation, operation or
maintenance.

Heatseeker Nova Series

Inverter Heat Pumps

03

Consumer and Safety Information

EARTHING

CONNECT THE GROUND WIRE BEFORE OPERATION

CIRCUIT BREAKER

USE AN EXCLUSIVE POWER SOURCE WITH A CIRCUIT
BREAKER

POWER SUPPLY

TURN OFF THE POWER SUPPLY BEFORE OPENING THE
CABINET WHEN PERFORMING MAINTENANCE

EXERCISE CAUTION

NEVER USE DAMAGED OR UNSPECIFIED ELECTRIC WIRES

KEEP CLEAR

DO NOT INSERT ANY OBJECTS INTO THE VENT OUTLET

DO NOT OBSTRUCT

DO NOT POUR WATER ON THE HEAT PUMP OR APPLY
PAINT OR INSECTICIDAL MATERIAL TO THE UNIT

WINTER COVER

PLACE THE WINTER COVER ON THE HEAT PUMP WHILE
THE UNIT IS UNUSED DURING WINTER

GOLD AWARD

2015 NATIONAL

AWARDS OF

EXCELLENCE

Heatseeker Nova Series
Inverter Heat Pumps

04

SPECIFICATIONS

MODEL 13 kW 17 kW 26 kW 35 kW 35 kW

- 3 PHASE

Discharge TOP SIDE

Fan Quantity 1 1 1 2 2

Performance at Air 27°C, Water 27°C

Heat Capacity (Min - Max) kW 6.8 - 13.0 7.9 - 17.1 12.0 - 26.0 8.0 - 35.0 8.0 - 35.0

Power Consumption kW 1.07 1.51 2.25 0.5 - 5.22 0.5 - 5.22

COP 7.6 7.6 8 6.7 - 16.0 6.7 - 16.0

Performance at Air 15°C, Water 27°C

Heat Capacity (Min - Max) kW 3.9 - 8.7 5.2 - 12.5 9.2 - 20.1 5.6 - 24.5 5.6 - 24.5

Power Consumption kW 1.07 1.51 2.25 0.68 - 4.8 0.68 - 4.8

COP 5.6 5.6 5.9 5.0 - 8.2 5.0 - 8.2

General

Rated Current

Amps

9.9 14.0 20.0 22.9 8.4

Minimum Fuse Current

Amps

15.0 20.0 32.0 32.0 13.0

Voltage/Power Supply

220-240v / 50Hz / 1PH 220-240v / 50Hz / 1PH 220-240v / 50Hz / 1PH 220-240v / 50Hz / 1PH 380-415v / 50Hz / 3PH

Pool Volume - Cold Climate Litres 30,000 40,000 60,000 80,000 80,000

Pool Volume - Warm Climate Litres 40,000 50,000 80,000 120,000 120,000

Advised Flow Rate L/m 150 165 200 240 240

Inlet / Outlet mm 50 50 50 50 50

Compressor Brand Hitachi Hitachi Panasonic Mitsubishi Mitsubishi

Noise Level (1m) db 56 59 62 42 - 60 42 - 60

Weight / Dimensions (L x W x H)

Net Weight kg 78 80 117 130 130

Gross Weight kg 85 90 129 148 148

Net Dimensions mm

690 * 740 * 955 690 * 740 * 955 750 * 800 * 1100 1076 * 470 * 1290 1076 * 470 * 1290

Packing Dimensions mm

745 * 830 * 1110 745 * 830 * 1110 800 * 890 * 1250 1156 * 517 * 1435 1156 * 517 * 1435

Technical Specications

Heatseeker Nova Inverter Heat Pump

C

A

B

Heatseeker Nova Series

Inverter Heat Pumps

05

Dimensions

Heatseeker Nova Inverter Heat Pump

SIDE DISCHARGE DIMENSIONS

MODEL CODE A Length (mm) B Depth (mm) C Height (mm)

35kW SHEATPUMP35CSI 1076 470 1290

TOP DISCHARGE DIMENSIONS

MODEL CODE A Length (mm) B Depth (mm) C Height (mm)

13kW SHEATPUMPDCVI13 690 740 955

17kW SHEATPUMPDCVI17 690 740 955

26kW SHEATPUMPDCVI26 750 800 1100

Heatseeker Nova Series
Inverter Heat Pumps

06

SPECIFICATIONS

MODEL C20 C30 C40 C50 C60 C80 C60T C80T

Discharge SIDE SIDE

Fan 1 1 1 1 2 2 2 2

Performance at Air 27°C, Water 26°C

Heat Capacity
(Min - Max)

kW 2.3 - 9.2 2.9 - 12.5 3.8 - 16.0 4.7 - 19.0 5.9 - 24.0 6.8 - 28.5 5.9 - 24.0 6.8 - 28.5

Power Consumption
(Min - Max)

kW 0.18 - 1.59 0.22 - 2.02 0.3 - 2.66 0.37 - 3.4 0.47 - 4.28 0.54 - 5.09 0.47 - 4.28 0.54 - 5.09

COP 5.8 - 13.0 6.2 - 13.0 6.0 - 12.6 5.6 - 12.5 5.6 - 12.5 5.6 - 12.4 5.6 - 12.5 5.6 - 12.4

Performance at Air 15°C, Water 26°C

Heat Capacity
(Min - Max)

kW 1.9 - 6.8 2.2 - 9.2 3.0 - 11.5 3.9 - 14.7 4.7 - 18.9 5.6 - 23.2 4.7 - 18.9 5.6 - 23.2

Power Consumption kW 0.27 - 1.51 0.31 - 2.0 0.39 - 2.55 0.51 - 3.27 0.61 - 4.2 0.73 - 5.16 0.61 - 4.2 0.73 - 5.16

COP 4.5 - 7.1 4.6 - 7.1 4.5 - 7.0 4.5 - 7.0 4.5 - 7.0 4.5 - 7.0 4.5 - 7.0 4.5 - 7.0

General

Rated Current Amps 6.9 8.5 11.7 16.3 18.9 22.5 6.9 8.2

Minimum Fuse Current Amps 10.0 15.0 20.0 20.0 32.0 32.0 9.0 13.0

Voltage/Power Supply

220-240v /
50Hz / 1PH

220-240v /
50Hz / 1PH

220-240v /
50Hz / 1PH

220-240v /
50Hz / 1PH

220-240v /
50Hz / 1PH

220-240v /
50Hz / 1PH

380-415v /
50Hz / 3PH

380-415v /
50Hz / 3PH

Pool Volume
Cold Climate

Litres 20,000 30,000 40,000 50,000 60,000 80,000 60,000 80,000

Pool Volume
Warm Climate

Litres 30,000 40,000 50,000 60,000 70,000 90,000 70,000 90,000

Advised Flow Rate L/m 50 70 80 100 140 180 140 180

Inlet / Outlet mm 50 50 50 50 50 50 50 50

Compressor Brand

GMCC /
Toshiba

GMCC /
Toshiba

Mitsubishi Mitsubishi Mitsubishi Mitsubishi Mitsubishi Mitsubishi

Noise Level (1m) db 40 - 52 40 - 52 41 - 54 41 - 54 42 - 60 42 - 60 42 - 60 42 - 60

Weight / Dimensions (L x W x H)

Net Weight kg 49 59 67 87 123 127 123 127

Gross Weight kg 57 69 76 97 135 140 135 140

Net Dimensions mm

1025 * 395 * 565 1068 * 465 * 715 1068 * 465 * 715 1145 * 480 * 886 1076 * 470 * 1290 1076 * 470 * 1290 1076 * 470 * 1290 1076 * 470 * 1290

Packing Dimensions mm

1080 * 405 * 705 1120 * 495 * 855 1120 * 495 * 855 1200 * 515 * 1015 1156 * 517 * 1430 1156 * 517 * 1430 1156 * 517 * 1430 1156 * 517 * 1430

Technical Specications

Heatseeker Nova+ Inverter Heat Pump

A

C

B

Heatseeker Nova Series

Inverter Heat Pumps

07

Dimensions

Heatseeker Nova+ Inverter Heat Pump

TOP DISCHARGE DIMENSIONS

MODEL CODE A Length (mm) B Depth (mm) C Height (mm)

C20 SNOVAPLUSC20 1025 395 565

C30 SNOVAPLUSC30 1068 465 715

C40 SNOVAPLUSC40 1068 465 715

C50 SNOVAPLUSC50 1145 480 886

A

C

B

Heatseeker Nova Series
Inverter Heat Pumps

08

Dimensions

Heatseeker Nova+ Inverter Heat Pump

TOP DISCHARGE DIMENSIONS

MODEL CODE A Length (mm) B Depth (mm) C Height (mm)

C60 SNOVAPLUSC60 1076 470 1290

C80 SNOVAPLUSC80 1076 470 1290

C60T (three phase) SNOVAPLUSC60T 1076 470 1290

C80T (three phase) SNOVAPLUSC80T 1076 470 1290

Heatseeker Nova Series

Inverter Heat Pumps

09

Installation and Connection

Installation Safety Notes

The manufacturer supplies the heat pump only. All other components, including a bypass,
must be provided by the installer or user.

ATTENTION

The following instructions must be followed when installing the heat pump.

1. Sanitation and automatic dosing systems must be plumbed after the heat pump. A check
valve must be installed between the sanitation/automatic dosing system and the heat pump
to prevent chemicals returning to the heat pump.

2. A bypass must be installed for the use of heat pumps.

3. Always place the heat pump on a solid foundation and use the included rubber mounts to
avoid vibration and noise.

4. Always hold the heat pump upright. If the unit has been held at an angle, wait at least 24
hours before starting the heat pump.

5. For optimum performance the ow rate must match specications provided by the manufacturer.

6. For indoor installation, please consult your installer.

7. In areas subject to sub zero temperatures, the heat pump must be de-commissioned during
the winter months. To do this, the drainage plug must be removed from the heat pump to
allow water to drain from the heat exchanger. Once the water has been drained from the unit,
the drainage plug can be re-installed for use of the heat pump.

Heat Pump Location

For optimum performance ensure good ventilation, stable and reliable power supply and ensure
swimming pool lters are present.

The unit may be installed in virtually any outdoor location as long as the specied minimum
clearances to other objects are maintained (as per the following diagram).

ATTENTION
Never install the unit in a closed room with limited air volume in which the air
expelled from the unit will be re-used, or close to shrubbery that could block
the inlet. Such locations impair the continuous supply of fresh air, resulting in
reduced eciency and possible prevention of sucient heat output, which
will void the compressor warranty.

See drawing on the following page for minimum clearance dimensions.

2500mm

From Front

Discharge

800mm

From Sides

400mm

From Back

500mm

From Top

2000mm

From Top

Discharge

800mm

From Sides

1000mm

From Back

800mm

From Front

Heatseeker Nova Series
Inverter Heat Pumps

10

Distance from your swimming pool

The heat pump is usually installed within a perimeter area extending 7.5m from the swimming
pool. The greater the distance from the pool, the greater the heat loss in the pipes. As the pipes
are mostly underground, the heat loss is low for distances up to 30m (15m from and to the
pump; 30m in total) unless the ground is wet or the groundwater level is high. A rough estimate
of the heat loss per 30m is 0.6 kWh (2,000 BTU) for every 5°C dierence between the water
temperature in the pool and the temperature of the soil surrounding the pipe. This increases the
operating time by 3% to 5%.

Side Discharge

Top Discharge

Heatseeker Nova Series

Inverter Heat Pumps

11

Check Valve Installation

AUTOMATIC DOSING

Sanitation and automatic dosing systems must be
plumbed after the heat pump. A check valve must be
installed between the sanitation/automatic dosing system
and the heat pump to prevent chemicals returning to the
heat pump. Failure to observe this instruction will void the
warranty.

Typical Arrangement

Independent System

In-line System

A

B

Heatseeker Nova Series
Inverter Heat Pumps

12

Adjusting the Bypass

Heatseeker Nova Series

Inverter Heat Pumps

13

Use the following procedure to adjust the bypass:

1. Close the valve to Position A

2. Turn on the circulation pump

3. Slowly open the valve towards Position B until the display message of “ON” or error code
of “EE03” disappears.

Once the message clears, the default display is the current water temperature. Starting

sequence will now begin.

Optimal operation and water ow through the heat pump occurs when the cooling gas pressure
is 22 ±2 bar.

This pressure can be read on the pressure gauge next to the heat pump control panel.

BYPASS INSTALLATION

Operation without a bypass or with improper bypass
adjustment may result in suboptimal heat pump operation
and possible damage to the heat pump. Failure to observe
this instruction will void the warranty.

Electrical Connection

EARTHING

Although the heat pump is electrically isolated from the
rest of the swimming pool system, this only prevents
the ow of electrical current to/from the water in the
pool. Earthing is still required for protection against short
circuits inside the unit.

Before connecting the unit, verify that the supply voltage matches the operating voltage of the
heat pump. It is recommended to connect the heat pump to a circuit with its own fuse or circuit
breaker (slow type; curve D) and to use adequate wiring.

Connect the electrical wires to the terminal block marked ’POWER SUPPLY’ . A second terminal
block marked ‘WATER PUMP’ is located next to the rst one. The lter pump (max. 5 Amps/240V)
can be connected to the second terminal block. This allows the lter pump operation to be
controlled by the heat pump.

Heatseeker Nova Series
Inverter Heat Pumps

14

THREE PHASE MODELS

In the case of three phase models, swapping two phases
may cause the electric motors to run in the reverse
direction, which can cause damage. As a preventative
measure, the unit has a built-in protective device that
breaks the circuit if the connection is incorrect. If the red
led above this safety device lights up, the connections of
the two phase wires must be swapped.

ATTENTION

A disconnect means (circuit breaker, fused or un-fused switch) should be
located within sight of and readily accessible from the unit.

This prevents remotely-energizing unattended equipment and permits
turning o power at the unit while the unit is being serviced.

Cable Wiring

Connect the power supply wire within the electric box.

Heatseeker Nova Series

Inverter Heat Pumps

15

Initial Operation

ATTENTION

In order to heat the water in the pool (or spa), the lter pump must be running
for water to circulate through the heat pump. The heat pump will not start if
the water is not circulating.

After all connections have been made and checked, carry out following procedure:

1. Switch on the lter pump. Check for leaks and verify that water is owing to and from the

swimming pool.

2. Connect power to the heat pump and press the On/O Button on the automatic control

panel. The unit will start up after the time delay expires.

3. After a few minutes, check whether the air blowing out of the unit is cooler.

4. When the lter pump is turned o the unit should also turn o automatically. If this does not

occur, adjust the Water Flow Switch (detailed below).

5. Allow the heat pump and the lter pump to run 24 hours a day until the desired water

temperature is reached. Once the desired temperature is reached, the heat pump will stop
running. When the swimming pool water drops 2°C below the set temperature, the heat
pump will restart automatically.

Dependant on the initial temperature of the swimming pool water and the air temperature, it
may take several days for the water to heat to the desired temperature.

A Supreme Heating Heatseeker Diamond pool cover & roller system can dramatically reduce the
required heat up time and is strongly recommended.

Water Flow Switch

The heat pump is equipped with a ow switch to ensure the unit is operating with an adequate
water ow rate. The ow switch will detect ow through the heat exchanger and allow the
heat pump to continue running. If the water ow is interrupted or stopped, the ow switch will
trigger the heat pump to turn o.

Time Delay

The heat pump has a built-in 3 minute start up delay to protect the circuitry and avoid
excessive contact wear. The unit will restart automatically after this time delay expires. If a brief
power interruption occurs this will trigger the time delay and prevent the unit from restarting
immediately.

Heatseeker Nova Series
Inverter Heat Pumps

16

Condensation

The air drawn into the heat pump is cooled by the operation of the heat pump for heating
the pool water, which may cause condensation on the ns of the evaporator. The amount
of condensation may be as much as several litres per hour at high relative humidity. This is
sometimes mistaken as a water leak.

Pressure Gauge Display (R410A)

Examine the pressure gauge which indicates the refrigerant gas pressure of the unit. The below
table shows the gas pressure (R410A) value when the heat pump power is o and running.

Unit Condition Power O

Ambient °C -5~5 5~15 15~25 25~35

Water temp °C / / / /

Pressure gauge Mpa 0.68~0.93 0.93~1.25 1.25~1.64 1.64~2.1

Unit Condition Running

Ambient °C / / / / /

Water temp °C 10~15 15~20 20~25 25~30 30~35

Pressure gauge Mpa 1.3~1.8 1.5~1.9 1.6~2.3 1.9~2.8 2.1~3.5

Heatseeker Nova Series

Inverter Heat Pumps

17

1. Place one anti-vibration base under each

corner of the heat pump.

1. Install the drainage point under the
bottom of the heat pump.

2. Connect with the drainage hose to drain
out the water.

Accessories

Accessories List

2 x Water Connection Assembly

4 x Anti-vibration Base 1 x Controller Cover 1 x Extension Cable 2 x Draining Jet

1 x Winter Cover 1 x Drainage Hose

Installation of Accessories

Anti-vibration bases Drainage Point (side discharge only)

Heatseeker Nova Series
Inverter Heat Pumps

18

Operation

Controller Overview

POWER MODE / SETTINGS

UP DOWN

HEAT MODE

When in operation the light
will be on. When defrosting the
light will ash.

COOL MODE
When in operation the light
will be on.

AUTOMATIC STOP
When in operation the light
will be on.

AUTOMATIC START
When in operation the light
will be on.

POWERFUL
When in
operation the
light will be on.

SMART
When in
operation the
light will be on.

SILENT
When in
operation the
light will be on.

Power (On / O)

TURNING YOUR HEAT PUMP ON/OFF

OVERVIEW

STEP 1

Press

to start the heat pump.
The LED display will show the desired water temperature for 5 seconds, followed by the inlet water
temperature and the operation mode.

STEP 2

Press

to stop the heat pump. The LED display will show “OFF”.

NOTE

During parameter checking and setting: Press

to quick exit and save the current setting.

Press

again to turn on/o the heat pump.

Mode Controls

ADJUSTING THE HEAT OR COOL MODE

OVERVIEW

+ +

STEP 1

Press

for 5 seconds.

STEP 2

Press

or to adjust the “Heat MODE” or “Cool MODE”.

LOCK / UNLOCK THE DISPLAY

OVERVIEW

+

STEP 1

Press and hold

and for 5 seconds to lock/unlock the display

Heatseeker Nova Series

Inverter Heat Pumps

19

Water Temperature Settings

ADJUSTING THE WATER TEMPERATURE DIRECTLY

OVERVIEW

OR

STEP 1

Press

or to adjust the water temperature.

Checking the Time

CHECK THE CURRENT TIME SETTINGS

OVERVIEW

+ + +

STEP 1

Press

STEP 2

Press

to check the “Current Time”.

STEP 3

Press

a second time to check the “Automatic Start Time”.

STEP 4

Press

a third time to check the “Automatic Stop Time”.

Setting the Time

SETTING THE TIME

OVERVIEW

+ + + OR + + OR + +

STEP 1

Press

STEP 2

Press

to view the “Current Time” Display.

STEP 3

Press

to enter the “Hour” setting.

STEP 4

The “Hour” will ash, then press

or to set the hour.

STEP 5

Press

to save the “Hour”.

STEP 6

The “Minute” will now ash, then press

or to set the minute.

STEP 7

Press

to save the current time setting.

STEP 8

Press

for quick exit and saving.

Heatseeker Nova Series
Inverter Heat Pumps

20

Setting the Automatic Start Time

SETTING THE AUTOMATIC START TIME

OVERVIEW

+ + + OR + + OR +

=

STEP 1

Press

STEP 2

Press

twice to reach the “Automatic Start Time” menu.

STEP 3

Press

to enter the menu.

STEP 4

The “Hour” will ash, then press

or to set the hour.

STEP 5

Press

to save the “Hour”.

STEP 6

The “Minute” will now ash, then press

or to set the minute.

STEP 7

Press

to save the current time setting.

STEP 8

If the time is successfully set, the

light will display.

STEP 9 If you wish to cancel the automatic start setting, set the time as 00.00

Setting the Automatic Stop Time

SETTING THE AUTOMATIC START TIME

OVERVIEW

+ OR + + OR +

=

STEP 1 Once the Automatic Start Time is saved, the screen will enter into the “Automatic Stop Time” interface.

STEP 2

Press

to enter the menu.

STEP 3

The “Hour” will ash, then press

or to set the hour.

STEP 4

Press

to save the “Hour”.

STEP 5

The “Minute” will now ash, then press

or to set the minute.

STEP 6

Press

to save the current time setting.

STEP 7

If the time is successfully set, the

light will display.

STEP 8 If you wish to cancel the automatic stop setting, set the time as 00.00

Heatseeker Nova Series

Inverter Heat Pumps

21

ATTENTION

Failure to correctly set the automatic stop time will allow the pump to run in
the current mode for 24 hours, or until set temperature is reached.

ATTENTION
After setting the automatic start and stop time, if the current time is in the range
of time o, the heat pump will turn o automatically upon exiting the menu.

Checking the Parameters

PARAMETERS

OVERVIEW

+

STEP 1

Press

STEP 2

Press

to check the user parameter from d0 to d11.

PARAMETERS CONDITION RANGE REMARKS

d0 IPM mould temperature 0-120°C Real testing value

d1 Inlet water temperature -9-99°C Real testing value

d2 Outlet water temperature -9-99°C Real testing value

d3 Ambient temperature (-30°C)-70°C Real testing value

d4 Gas return temperature (-30°C)-70°C Real testing value

d5 Coil temperature (-30°C)-70°C Real testing value

d6 Gas exhaust temperature 0-C5°C(125°C) Real testing value

d7 Steps of electronic expansion valve 0-99 N*5

d8 Compressor operating frequency 0-99Hz Real testing value

d9 Compressor current 0-30A Real testing value

d10 Current fan speed 0-1200(RPM) Real testing value

d11 Error code for last time All error code

Heatseeker Nova Series
Inverter Heat Pumps

22

PARAMETERS

OVERVIEW

+

STEP 1

Press

STEP 2

Press

to check/adjust the user parameter from P1 to P7.

PARAMETERS CONDITION RANGE DEFAULT REMARKS

P1 Working mode 0-1 1 1 Heating mode, 0 Cooling mode

P2 Timer on/o 0-1 0

1 Timer on/o is under function,
0 Timer on/o is out of function (The
setting of P4 and P5 won’t work)

P3 Water pump 0-1 0

1 Always running, 0 Depends on the
running of compressor

P4 Current time HH:MM 00:00

0-23:0-59

P5 Timer on HH:MM 00:00

0-23:0-59

P6 Timer o HH:MM 00:00

0-23:0-59

P7 Inlet water temp. correction -9~99 0 Default setting: 0

Heatseeker Nova Series

Inverter Heat Pumps

23

Heat Pump Modes

Powerful Mode

OPERATING IN POWERFUL MODE

OVERVIEW

STEP 1

Press

and the light will ash. The heat pump will operate in ‘Full output’ only.

Smart Mode

OPERATING IN SMART MODE

OVERVIEW

STEP 1

Press

and the heat pump will operate in ‘Medium output’ and ‘Full output’.

When operating in ‘Medium output’, the light beside Smart will ash.

When in ‘Full output’, the light beside Smart will turn on and the light beside Powerful will ash.

Silent Mode

OPERATING IN SILENT MODE

OVERVIEW

STEP 1

Press

and the heat pump will operate in ‘Medium output’ and ‘Small output’.

When in ‘Small output’, the light beside Silent will ash.

When in ‘Medium output’, the light beside Silent will turn on and the light beside Smart will ash.

Notes

1. When the Heatseeker Nova heat pump stops running for 30 seconds, the water pump will
shut o automatically (in the case of an independent system).

2. The LED controller can operate the water pump by connecting an additional cable between
the pump and the “PUMP” terminal on the heat pump.

3. It is necessary to put an extra 3-phase transfer device for a 3-phase water pump.

System Reset Function

SYSTEM RESET FUNCTION

OVERVIEW

+

STEP 1

Press and hold

+ together for 10 seconds

STEP 2 The system will reset and display “0000” on the controller.

Heatseeker Nova Series
Inverter Heat Pumps

24

Troubleshooting - Heatseeker Nova

Error Code Displayed on LED Controller

MALFUNCTIONS ERROR REASONS SOLUTIONS

Inlet water temperature sensor
failure

PP01

The sensor has an open or short
circuit

Check or change the sensor

Outlet water temperature
sensor failure

PP02

The sensor has an open or short
circuit

Check or change the sensor

Heating condenser sensor failure PP03

The sensor has an open or short
circuit

Check or change the sensor

Gas return sensor failure PP04

The sensor has an open or short
circuit

Check or change the sensor

Ambient temperature
sensor failure

PP05

The sensor has an open or short
circuit

Check or change the sensor

Condenser gas exit
failure

PP06

The sensor has an open or short
circuit

Check or change the sensor

Antifreeze protection in winter PP07

Ambient temperature or water
inlet temperature is too low

Low ambient
temperature protection

PP08

Ambient temperature or water
inlet temperature is too low

High pressure failure EE01

1. Too much refrigerant

2. Insucient air ow

1. Discharge redundant refrigerant
from heat pump gas system

2. Clean the air exchange

Low pressure failure EE02

1. Insucient refrigerant

2. Insucient water ow

3. Filter or capillary jammed

1. Check for gas leakage, re-ll the
refrigerant

2. Clean the air exchanger

3. Replace the lter or capillary

Water ow failure

EE03 or

“ON”

Low water ow, wrong ow
direction, or ow switch failure

Check if the water ow is high
enough and ow is in the correct
direction. Or the ow switch may
have failed.

The water is overheating EE04 Water ow low or no water

1. Repair the circulating pump

2. Clean the water pipe

3. Check the water switch

Heatseeker Nova Series

Inverter Heat Pumps

25

MALFUNCTIONS ERROR REASONS SOLUTIONS

Gas exhaust temperature sensor
failure

EE05

1. Insucient gas

2. The throttling device is jammed

3. Low water ow

1. Change the throttling device

2. Check the water pump

Controller failure EE06

1. Wire connection is not correct

2. Controller failure

1. Check or change the signal wire

2. Restart the power supply or
change the controller

Converter failure EE07 Converter board failure

Restart the power or change the
converter board

Communication failure between
controller and converter board

EE08

1. Insucient wire connection

2. Controller failure

1. Check the wire connection.

2. Restart the power supply

3. Change the controller.

Communication failure between
converter and outdoor board

EE09

Wire connection between
communication wire and outdoor
board is incorrect.

Restart the power supply or
change the outdoor board.

Module board failure between
outdoor board and module board

EE10

1. Communication wire is broken.

2. Outdoor board or module board
failure.

Restart the power or change the
broken board.

Module board failure EE11

Data is incorrect or module board
failure.

Restart the power or change the
broken board.

Direct main current’s voltage too
high or too low protection

EE12

1. The pressure is too high or too
low.

2. The inner communication
contactor is broken.

1. Check the power supply

2. Change the contactor

Over current protection EE13

1. Electric supply pressure is too
low.

2. The Heat Pump is overloaded.

1. Check the power supply

2. Check whether the water
temperature is too high.

The heating light is on

Defrosting

Heatseeker Nova Series
Inverter Heat Pumps

26

Troubleshooting - Heatseeker Nova

+

Error Code Displayed on LED Controller

MALFUNCTIONS ERROR REASONS SOLUTIONS

Inlet water temperature sensor
failure

PP01

The sensor has an open or short
circuit

Check or change the sensor

Outlet water temperature sensor
failure

PP02

The sensor has an open or short
circuit

Check or change the sensor

Condenser sensor failure PP03

The sensor has an open or short
circuit

Check or change the sensor

Gas return sensor failure PP04

The sensor has an open or short
circuit

Check or change the sensor

Ambient temperature sensor failure PP05

The sensor has an open or short
circuit

Check or change the sensor

Gas exhaust sensor failure PP06

The sensor has an open or short
circuit

Check or change the sensor

Antifreeze protection in winter PP07

Ambient temperature or
water inlet temperature is
too low

1. The rst grade antifreeze

protection condition: when
6°C<T1 water in temperature
<10°C and T5 ambient
temperature

3°C, water pump
should operate 30 minutes, then
stop 30 minutes in this cycle.

When ambient temperature

T5>5°C or T1 water in
temperature

15°C, water pump
stop operating will activate the
antifreeze protection.

2. The second grade antifreeze
protection condition; T1 water in
temperature

6°C and T5 2°C, it
goes into the second antifreeze
protection, the heat pump
should go into Smart mode for
water heating will to T1>15°C or
T5>7°C.

Remarks: The water pump and heat
pump must be turned ON or in
standby status.

Heatseeker Nova Series

Inverter Heat Pumps

27

MALFUNCTIONS ERROR REASONS SOLUTIONS

Low ambient temperature
protection

PP08

Ambient temperature or water
inlet temperature is too low

Cooling pipe temperature too high
protection

PP10 Check the system

High pressure failure EE01

1. Too much refrigerant

2. Ambient temperature or water
temperature is too high

3. Operating frequency is too high

4. Fan motor failure

5. High pressure valve failure

1. Discharge redundant refrigerant

2. Clean the air exchanger

3. Check and re-x the wiring
connection of high pressure
switch

4. Replace the new high pressure
switch

Low pressure failure EE02

1. Not enough refrigerant

2. Not enough water ow

3. Filter or capillary jammed

4. EEV failure

5. Fan motor failure

6. Low pressure switch failure

1. Check if there is any gas leakage,
re-ll the refrigerant

2. Clean the air exchanger

3. Replace the lter or capillary

4. Check and re-x the wiring
connection of low pressure
switch

5. Replace the low pressure switch

Water ow failure EE03

Low water ow, wrong ow
direction, or ow switch failure.

1. Check if the water ow is high
enough

2. Check if the water ow switch
was installed in correct direction

3. Check the wiring of water ow
switch

4. Replace the new water ow
switch

T2 Water temperature overheating
under heating mode

EE04 Water ow low or no water

1. Check and repair the water
pump

2. Clean the water pipe system

3. Check the water ow switch

T6 Gas exhaust too high protection EE05

1. Defrosting is inadequate

2. Insucient gas

3. The throttling device is jammed

4. Low water ow

1. Manual defrosting

2. Add the gas

3. Change the throttling device

4. Check the water pump

Controller failure EE06

1. Wire connection faulty

2. Controller failure

1. Check or change the signal wire

2. Restart the power supply

3. Change the controller

Compressor current protection EE07

The compressor current is too large
instantaneously

Heatseeker Nova Series
Inverter Heat Pumps

28

MALFUNCTIONS ERROR REASONS SOLUTIONS

Communication failure between
wire controller and main control
board

EE08

1. Wire connection faulty

2. Controller failure

1. Check or change the wire
connection

2. Restart the power supply or
change the controller

Communication failure between
main control board and driving
board

EE09 Wrong wire connection

Rewiring Restart the power supply
or change the Main control board

VDC voltage too high protection EE10

BUS voltage is too high, higher
than 680V

Check the power supply

IPM module protection EE11 The data is wrong or broken

Restart the power supply or
change the PC board

VDC voltage too low
protection

EE12

BUS voltage is too low, lower than
370V

Check the power supply

Over current protection EE13

The voltage is too low, the heat
pump is overloaded

1. Check the power supply

2. Check the water temperature
whether it is too high

IPM module temperature sensing
circuit output failure

EE14

IPM module temperature sensor
output is abnormal

Check the PC board or replace with
new one

IPM module temperature too high
protection

EE15

Check the PC board or replace with
new one

PFC module protection EE16

Check the PC board or replace with
new one

DC fan failure EE17

Check the PC board or replace with
new one

PFC module tempreature sensing
internal circuit failure

EE18

Check the PC board or replace with
new one

PFC module high temperature
protection

EE19

Check the PC board or replace with
new one

Input power failure EE20

The supply voltage uctuates too
much

Check the PC board or replace with
new one

Software control failure EE21 Compressor runs out of step

Check the PC board or replace with
new one

Current detection circuit failure EE22

The amplier output voltage signal
is abnormal

Check the PC board or replace with
new one

Compressor start failure EE23

Check the PC board or replace with
new one

Driving board ambient temperature
bulb failure

EE24

Compressor phase failure EE25

1. Wiring wrong

2. Connnection of 1 phase
or 2 phases

Monitoring the controller

Heatseeker Nova Series

Inverter Heat Pumps

29

Other Malfunctions and Solutions - No LED Display

OBSERVING MALFUNCTIONS REASONS SOLUTIONS
No display on LED Heat pump is not

running

No power supply Check cable that circuit breaker is connected

LED controller
displays real time

Heat pump is not
running

Heat pump on standby Start heat pump to run

LED controller
displays the actual
water temperature

Heat pump is not
running

1. Water temperature is
reaching setting value,
heat pump is under
constant temperature
status

2. Currently defrosting

1. Verify water temperature setting

2. Start up heat pump after a few minutes

3. LED controller should display "Defrosting"

LED controller
displays actual
water temperature
and no error codes

Water temperature
is cooling when heat
pump runs in heating
mode

1. The incorrect mode has
been chosen

2. Figure show defects

3. Controller defect

1. Adjust the Mode

2. Replace the LED wire controller, and then
check the status, verifying the water inlet
and outlet temperature

3. Replace or repair the heat pump unit

LED displays actual
water temperature,
no error code
displays

Short running 1. Fan not running

2. Air ventilation is
insucient

3. Refrigerant is insucient

1. Check the cable connections between the
motor and the fan- replace if necessary

2. Check the location of the heat pump unit
and eliminate all obstacles to increase
ventilation

3. Replace or repair the heat pump unit

Water stains on
heat pump unit

Water Stains 1. Concreting

2. Water leakage

1. No action required

2. Check the titanium heat exchanger
carefully to observe any defects

3. LED controller should display “Defrosting”

Ice on evaporator

Too Much Ice On
Evaporator

1. Check the location of heat pump unit
and eliminate any obstacles to increase
ventilation

2. Replace or repair the heat pump unit

Heatseeker Nova Series
Inverter Heat Pumps

30

Maintenance

1. You should check the water supply system regularly to ensure correct water ow and that
air is entering the system. This may result in a reduction in the performance and reliability of
heat pump unit.

2. Clean your pool and ltration system regularly to avoid damage to the heat pump.

3. In areas subject to sub zero temperatures, the heat pump must be de-commissioned during
the winter months. To do this, the drainage plug must be removed from the heat pump to
allow water to drain from the heat exchanger. Once the water has been drained from the
unit, the drainage plug can be re-installed for use of the heat pump.

4. For optimum performance the ow rate must match specications provided by the
manufacturer.

5. Place the winter cover on the heat pump while the unit is unused during Winter.

6. The air drawn into the heat pump is cooled by the operation of the heat pump for heating
the pool water, which may cause condensation on the ns of the evaporator. The amount of
condensation may be as much as several liters per hour at high relative humidity.

Heatseeker Nova Series

Inverter Heat Pumps

31

Warranty Agreement

Denitions

1. All capitalised expressions used in this warranty are
dened in paragraph 17.

Warranty

2. Supreme Solar Pty Ltd warrants that its services in
installing the Product will be carried out with due care
and skill and subject to clauses 3, 4, 5 and 6, that the
installed Product will be free from defects in workmanship
for a period of twenty four (24) months after installation
(warranty includes in eld labour costs.) The warranty is
given subject to the terms of this warranty agreement.

3. The Heat Pump included in the Product carries:

(a) in the case of a Titanium Heat Exchanger, a ten (10)

year limited warranty from Supreme Solar Pty Ltd,
2/19 Enterprise Drive, Bundoora, Victoria, 3083
(Phone: [phone],
Email: [email protected]); or

(b) in the case of a Compressor and Evaporator, a three

(3) year limited warranty from Supreme Solar Pty
Ltd, 2/19 Enterprise Drive, Bundoora, Victoria, 3083
(Phone: [phone],
Email: [email protected]); or

(c) in the case of a Thermostat and Switches, a twelve

(12) month limited warranty from Supreme Solar Pty
Ltd, 2/19 Enterprise Drive, Bundoora, Victoria, 3083
(Phone: [phone],
Email: [email protected]);

In eld labour warranty is applicable in Capital City Metropolitan
areas or within a 25km radius of an Authorised Supreme Solar
Service Agent. Labour, travel and freight costs incurred as a
result of product failure are excluded from this warranty after
a period of twelve (12) months. Subsequent costs are to be
paid by the original purchaser and is the only warranty given in
respect of that part of the Product.

4. The Automatic Controller included in the Product carries:

(a) in the case of an Aqua-Gen 3D Automatic Controller,

a one (1) year limited warranty from Space Age
Electronics Pty Ltd, PO Box 4382, Homebush South,
New South Wales, 2140 (Phone: [phone],
Email: [email protected]; or

(b) in the case of an Aqua-Gen 3/+, Aqua-Gen 3BR/+

& Aqua-Gen 3PV/+ or SSV Series of Automatic
Controllers, a three (3) year limited warranty from
Dontek Electronics Pty Ltd, 19 Melrich Road,
Bayswater, Victoria, 3153 (Phone: [phone],
Email: [email protected]); or

(c) in the case of an Aqua-Gen 2 Automatic Controller, a

two (2) year limited warranty (temperature sensors
not covered) from Dontek Electronics Pty Ltd, 19
Melrich Road, Bayswater, Victoria, 3153 (Phone: (03)
9762 8800, Email: [email protected]);

and is the only warranty given in respect of that part of the Product.

5. The Solar Pump included in the Product carries:

(a) in the case of an SunSol SS Series or Booster AB Series

Solar Pump, a two (2) year limited warranty. Two (2)
year warranty on the motor, pump body and seal
plate, and a one (1) year warranty on the mechanical
seal from Reltech Australia Pty Ltd, 43-45 Kylta Road,
West Heidelberg, Victoria, 3081 (Phone: (03) 9459
3838, Email: o[email protected]);

A twelve (12) month in eld labour warranty is applicable in
Capital City Metropolitan areas or within a 20km radius of an
Authorised Supreme Solar P/L or Reltech Australia P/L Service
Agent and is the only warranty given in respect of that part of
the Product.

6. All other components supplied by Supreme Solar Pty Ltd
carry a twelve (12) month limited warranty and is the only
warranty given in respect of these components of the
Product.

Exclusions

7. Supreme Solar Pty Ltd will not be liable under this
warranty where Supreme Solar Pty Ltd’s reasonable
opinion a defect is caused by:

(a) fair wear and tear;

(b) negligent, careless or improper use or handling;

(c) non-adherence to operating, cleaning or

maintenance instructions;

(d) harsh or adverse Pool/Spa water conditions;

(e) repair to or alteration of any parts of the system by

any person who has not been authorised by Supreme
Solar Pty Ltd to perform such a repair or alteration;

(f ) act of God, riot, re or other occurrence outside normal

working conditions; or

(g) by other abuse or misuse caused by the Purchaser or

a third party.

8. Subject to clause 9, any condition or warranty which would
otherwise be implied in this agreement or in relation to the
Product is hereby excluded.

Heatseeker Nova Series
Inverter Heat Pumps

32

9. Where legislation implies in this agreement or in relation to
the Product any condition or warranty, and that legislation
avoids or prohibits provisions in a contract excluding or
modifying the application of or exercise of or liability under
such condition or warranty, the condition or warranty shall
be deemed to be included in this agreement. However,
the liability of Supreme Solar Pty Ltd for any breach of such
condition or warranty shall be subject to clause 14 and any
other applicable exclusions set out in this agreement, be
limited, at the option of Supreme Solar Pty Ltd, to one or
more of the following:

(a) if the breach relates to goods:

(i) the replacement of the goods or the supply of

equivalent goods;

(ii) the repair of such goods;

(iii) the payment of the cost of having the goods

repaired; and

(b) if the breach relates to services:

(i) the supplying of the services again;

or

(ii) the payment of the cost of having the services

supplied again.

What Supreme Solar Pty Ltd Will Do

10. For defects relating to installation of the Product,

Supreme Solar Pty Ltd will, in its absolute discretion:

(a) repair the Product or pay for the cost of having the

Product repaired; or

(b) replace the Product or supply an equivalent Product;

or

(c) pay for the cost of replacing the Product or acquiring

an equivalent Product; if the terms and conditions of
this warranty are satised. Supreme Solar Pty Ltd will
not be liable for any other loss or damage (including
consequential or indirect damages).

11. Supreme Solar Pty Ltd reserves the right to charge the
Purchaser, at Supreme Solar Pty Ltd’s current hourly rate,
for the cost of examining the Product if such examination
by Supreme Solar Pty Ltd reveals that the Product:

(a) is not defective; or

(b) is defective as a result of any of the events specied in

paragraph 7.

What the Purchaser must do

12. Any claim under this warranty must be made at the earliest
stage that the defect becomes obvious to enable prompt
action and to avoid further damage and must be made no
later than one (1) month of the defect becoming obvious.

13. Any claim for warranty must be accompanied by
appropriate documentation which stipulates the date of
installation, the invoice number, the details of the alleged
defect and any other information reasonably required by
Supreme Solar Pty Ltd.

14. Purchaser agrees to pursue any claims in relation to
defective parts against the manufacturers or suppliers
referred to in clause 3, 4, 5 & 6.

Whole agreement

15. This warranty and any warranties implied by law which are
not capable of being excluded or modied from the whole
warranty agreement between Supreme Solar Pty Ltd and
the Purchaser and all other warranties, express or implied,
whether arising by statute or otherwise, are excluded and
canceled.

Governing law

16. This warranty is governed by the laws of the State specied
in paragraph 17(c).

Dened terms

17. (a) Purchaser: The person who has purchased the

Product and is able to produce proof of such
purchase

(b) Product Supreme Solar Pty Ltd solar pool heating

system

(c) Governing law

(paragraph 16): Victoria, Australia

Consumer guarantee

18. This warranty is provided in addition to consumer
guarantees and does not alter, limit or replace them.

Notes

supremeheating.com.au

1300 787 978