
Installation and Operation Instructions
Superior™ Unvented (Vent-Free) Gas Log Heater
P/N 126817-01 Rev. A 01/2014 Models
TF18NV TF18PV TF2430NV TF2430PV
P126817-01
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
This appliance may be installed in an aftermarket permanently located, manufactured (mobile) home, where not
prohibited by local codes. This appliance is only for use with the type of gas indicated on the rating plate. This
appliance is not convertible for use with other gases.
WARNING: This appliance is for installation only in a solid-fuel burning masonry or UL127 factory-built
fireplace or in a listed ventless firebox enclosure. It is design-certified for these installations in accordance
with ANSI Z21.11.2. Exception: DO NOT install this appliance in a factory-built fireplace that includes
instructions stating it has not been tested or should not be used with unvented gas logs.
This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it is installed. Provisions
for adequate combustion and ventilation air must be provided. Refer to Air for Combustion and Ventilation
section on page 6 of this manual.
WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
— Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
— Installation and service must be performed by a qualified installer, service agency or the gas supplier.

SAFETY
WARNING: Improper
installation, adjustment,
alteration, service or maintenance can cause injury
or property damage. Refer
to this manual for correct
installation and operational procedures. For assistance or additional infor-
mation consult a qualied
installer, service agency
or the gas supplier.
WARNING: This appliance is for installation
only in a solid-fuel burning
masonry or UL127 factory-
built replace or in a listed
ventless rebox enclosure.
It is design-certified for
these installations in accordance with ANSI Z21.11.2.
Exception: DO NOT install
this appliance in a factory-
built replace that includes
instructions stating it has
not been tested or should
not be used with unvented
gas logs.
WARNING: This is an
unvented gas-red heater. It uses air (oxygen)
from the room in which
it is installed. Provisions
for adequate combustion
and ventilation air must
be provided. Refer to Air
for Combustion and Ventilation section on page 6
of this manual.
This appliance may be installed in an aftermarket,*
permanently located,
manufactured (mobile)
home, where not prohibited by local codes.
This appliance is only for
use with the type of gas
indicated on the rating
plate. This appliance is
not convertible for use
with other gases.
* Aftermarket: Completion of sale, not for
purpose of resale, from the manufacturer
TABLE OF CONTENTS
Safety .................................................................. 2
Product Identication ........................................... 5
Local Codes......................................................... 5
Unpacking............................................................ 5
Product Features ................................................. 6
Air For Combustion and Ventilation ..................... 6
Installation ........................................................... 9
Operation ........................................................... 23
Inspecting Burners............................................. 27
Cleaning and Maintenance ................................ 27
Specications .................................................... 29
Wiring Diagram .................................................. 29
Troubleshooting ................................................. 30
Parts .................................................................. 38
Replacement Parts ............................................ 38
Service Hints ..................................................... 38
Technical Service............................................... 38
Accessories ....................................................... 38
Warranty ............................................................ 42

WARNING: Do not allow fans
to blow directly into the replace.
Avoid any drafts that alter burner
ame patterns. Ceiling fans can
create drafts that alter burner ame
patterns. Altered burner patterns
can cause sooting.
Due to high temperatures, the appliance should be located out of
trafc and away from furniture and
draperies.
Do not place clothing or other
ammable material on or near the
appliance. Never place any objects
on the heater.
Heater base assembly becomes
very hot when running heater. Keep
children and adults away from hot
surface to avoid burns or clothing
ignition. Heater will remain hot for a
time after shutdown. Allow surface
to cool before touching.
Carefully supervise young children
when they are in the room with heater.
When using the hand-held remote
accessory, keep selector switch in
the OFF position to prevent children
from turning on burners with remote.
You must operate this heater with
the replace screen and hood in
place. Make sure replace screen
and hood are in place before running
heater. The replace screen shall
have openings for introduction of
combustion air.
Keep the appliance area clear and
free from combustible materials,
gasoline and other ammable vapors and liquids.
WARNING: This product contains and/or generates chemicals
known to the state of California
to cause cancer or birth defects
or other reproductive harm.
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, op-
erate or service this replace.
Improper use of this replace
can cause serious injury or
death from burns, re, explosion, electrical shock and carbon
monoxide poisoning.
DANGER: Carbon monoxide
poisoning may lead to death!
Carbon Monoxide Poisoning: Early signs of
carbon monoxide poisoning resemble the u,
with headaches, dizziness or nausea. If you
have these signs, the replace may not be
working properly. Get fresh air at once! Have
replace serviced. Some people are more affected by carbon monoxide than others. These
include pregnant women, people with heart or
lung disease or anemia, those under the inu-
ence of alcohol and those at high altitudes.
Natural and Propane/LP
gases are odorless. An
odor-making agent is added to these gases.
The odor helps you detect a gas leak. How-
ever, the odor added to the gas can fade. Gas
may be present even though no odor exists.
Make certain you read and understand all
warnings. Keep this manual for reference. It
is your guide to safe and proper operation of
this replace.
WARNING: Any change to
this heater or its controls can
be dangerous.
WARNING: Do not use a
blower insert, heat exchanger
insert or other accessory not approved for use with this heater.
SAFETY
Continued

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126817-01A4
SAFETY
Continued
1. This appliance is only for use with the type
of gas indicated on the rating plate. This
appliance is not convertible for use with
other gases.
2. Do not place propane/LP supply tank(s)
inside any structure. Locate propane/LP
supply tank(s) outdoors (propane/LP units
only).
3. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not
use any phone in your building
• immediately call your gas supplier from
a neighbor’s phone. Follow the gas supplier’s instructions
• if you cannot reach your gas supplier,
call the re department
4. This heater shall not be installed in a
bedroom or bathroom. This gas log set
may not be installed as a vented appliance in a bedroom or bathroom in the
Commonwealth of Massachusetts.
5. Before installing in a solid fuel burning replace, the chimney ue and rebox must
be cleaned of soot, creosote, ashes and
loose paint by a qualied chimney cleaner.
Creosote will ignite if highly heated. A dirty
chimney ue may create and distribute
soot within the house. Inspect chimney
ue for damage. If damaged, repair ue
and rebox before operating heater.
6. Do not burn solid-fuel in a replace in
which a vent-free room heater is installed.
7. If replace has glass doors, never operate
this heater with glass doors closed. Any
glass doors shall be fully opened when the
appliance is in operation. If you operate
heater with doors closed, heat buildup
inside replace will cause glass to burst.
Make sure there are no obstructions
across openings of replace.
8. To prevent the creation of soot, follow the
instructions in Cleaning and Maintenance,
page 27.
9. Before using furniture polish, wax, carpet
cleaner or similar products, turn heater off. If
heated, the vapors from these products may
create a white powder residue within burner
box or on adjacent walls and furniture.
10. This heater needs fresh, outside air ventilation to run properly. This heater has an
Oxygen Depletion Sensing (ODS) safety
shutoff system. The ODS shuts down the
heater if enough fresh air is not available.
See Air for Combustion and Ventilation,
page 6. If heater keeps shutting off, see
Troubleshooting, page 30.
11. Do not run heater
• where ammable liquids or vapors are
used or stored
• under dusty conditions
12. Do not use this heater to cook food or burn
paper or other objects.
13. Do not use heater if any part has been exposed to or under water. Immediately call
a qualied service technician to inspect
the room heater and to replace any part
of the control system and any gas control
which has been under water.
14. Do not operate heater if any log is broken.
Do not operate heater if a log is chipped
(dime-sized or larger).
15. Turn heater off and let cool before servic-
ing, installing or repairing. Make sure the
selector switch is in the OFF position. Only
a qualied service person should install,
service or repair heater.
16. Make sure the selector switch is in the
OFF position when you are away from
home for long periods of time.
17. Remote-ready heaters must not be connected to any external electrical source.
18. Operating heater above elevations of
4,500 feet may cause pilot outage.
19. To prevent performance problems, do
not use propane/LP fuel tank of less than
100 lb. capacity (propane/LP units only).
20. Provide adequate clearances around air
openings.
Young children should be carefully supervised when they are in the same
room as the appliance. Toddlers, young children and others may be
susceptible to accidental burns.A physical barrier is recommended if there
are at-risk individuals in the house. To restrict access to a replace or
stove, install an adjustable safety gate to keep toddlers, young children and
other at-risk individuals out of the room and away from hot surfaces.

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126817-01A 5
PRODUCT IDENTIFICATION
LOCAL CODES
State of Massachusetts: The installation must be made by a licensed plumber
or gas fitter in the Commonwealth of
Massachusetts.
Sellers of unvented propane or natural
gas-red supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
Vent-free gas products are prohibited for
bedroom and bathroom installation in the
Commonwealth of Massachusetts.
UNPACKING
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of The National Fuel
Gas Code, ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
CAUTION: Do not remove the
data plates from the grate assembly. The data plates contain
important warranty and safety
information.
1. Remove logs and heater base assembly
from carton(s).
Note: Do not pick up heater base assem-
bly by burners. This could damage heater.
Always handle base assembly by grate.
2. Remove all protective packaging applied
to logs and heater for shipment.
3. Check heater for any shipping damage.
If heater is damaged call INNOVATIVE
HEARTH PRODUCTS at 1-800-655-2008
for replacement parts before returning to
dealer.
Figure 1 - Product Identication
Glowing
Embers
Chassis
Control
Knob
Flame
Adjustment
Knob
Left
Side
Right
Side
Front

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126817-01A6
OPERATION
This heater is clean burning. It requires no
outside venting. There is no heat loss out a
vent or up a chimney. Heat is generated by
both realistic ames and glowing coals. This
heater is designed for vent-free operation with
ue damper closed. It has been tested and approved to ANSI Z21.11.2 standard for unvented
heaters. State and local codes in some areas
prohibit the use of vent-free heaters.
PRODUCT FEATURES
SAFETY DEVICE
This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The
ODS/pilot is a required feature for vent-free
room heaters. The ODS/pilot shuts off the
heater if there is not enough fresh air.
ELECTRONIC IGNITION SYSTEM
This heater has an electronic ignitor to light
heater fuel supply.
AIR FOR COMBUSTION AND VENTILATION
WARNING: This heater shall
not be installed in a room or space
unless the required volume of
indoor combustion air is provided
by the method described in the
National Fuel Gas Code, ANSI
Z223.1/NFPA 54, the International
Fuel Gas Code, or applicable
local codes. Read the following
instructions to insure proper fresh
air for this and other fuel-burning
appliances in your home.
Today’s homes are built more energy efcient
than ever. New materials, increased insulation
and new construction methods help reduce
heat loss in homes. Home owners weather
strip and caulk around windows and doors to
keep the cold air out and the warm air in. Dur-
ing heating months, home owners want their
homes as airtight as possible.
While it is good to make your home energy
efcient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning appliances need fresh air for proper combustion
and ventilation.
Exhaust fans, replaces, clothes dryers and
fuel burning appliances draw air from the house
to operate. You must provide adequate fresh
air for these appliances. This will insure proper
venting of vented fuel-burning appliances.
PROVIDING ADEQUATE
VENTILATION
The following are excerpts from National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation.
All spaces in homes fall into one of the three
following ventilation classications:
1. Unusually Tight Construction
2. Unconned Space
3. Conned Space
The information on pages 6 through 8 will help
you classify your space and provide adequate
ventilation.
Unusually Tight Construction
The air that leaks around doors and windows
may provide enough fresh air for combustion
and ventilation. However, in buildings of unusually tight construction, you must provide
additional fresh air.
Unusually tight construction is dened as
construction where:
a. walls and ceilings exposed to the out-
side atmosphere have a continuous
water vapor retarder with a rating of
one perm (6 x 10
-11
kg per pa-sec-m2) or
less with openings gasketed or sealed
and
b. weather stripping has been added on
openable windows and doors and
c. caulking or sealants are applied to
areas such as joints around window
and door frames, between sole plates
and oors, between wall-ceiling joints,
between wall panels, at penetrations
for plumbing, electrical and gas lines
and at other openings.
If your home meets all of the three criteria
above, you must provide additional fresh air.
See Ventilation Air From Outdoors, page 8.
If your home does not meet all of the three
criteria above, proceed to Determining FreshAir Flow For Heater Location, page 7.

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126817-01A 7
AIR FOR COMBUSTION AND VENTILATION
Continued
Conned and Unconned Space
The National Fuel Gas Code, ANSI Z223.1/
NFPA 54 denes a conned space as a space
whose volume is less than 50 cubic feet per
1,000 Btu/hr (4.8 m3 per kw) of the aggregate
input rating of all appliances installed in that
space and an unconned space as a space
whose volume is not less than 50 cubic feet
per 1,000 Btu/hr (4.8 m3 per kw) of the ag-
gregate input rating of all appliances installed
in that space. Rooms communicating directly
with the space in which the appliances are
installed*, through openings not furnished
with doors, are considered a part of the unconned space.
* Adjoining rooms are communicating only if
there are doorless passageways or ventilation
grills between them.
DETERMINING FRESH-AIR FLOW
FOR HEATER LOCATION
Determining if You Have a Conned or
Unconned Space
Use this work sheet to determine if you have
a conned or unconned space.
Space: Includes the room in which you will install
replace plus any adjoining rooms with doorless passageways or ventilation grills between
the rooms.
1. Determine the volume of the space (length
x width x height).
Length x Width x Height =__________cu. ft.
(volume of space)
Example: Space size 20 ft. (length) x 16 ft.
(width) x 8 ft. (ceiling height) = 2560 cu. ft.
(volume of space)
If additional ventilation to adjoining room
is supplied with grills or openings, add the
volume of these rooms to the total volume
of the space.
2. Multiply the space volume by 20 to determine
the maximum Btu/Hr the space can support.
________ (volume of space) x 20 = (Maxi-
mum Btu/Hr the space can support)
Example: 2560 cu. ft. (volume of space) x 20
= 51,200 (maximum Btu/Hr the space can
support)
3. Add the Btu/Hr of all fuel burning appliances
in the space.
Vent-free replace __________ Btu/Hr
Gas water heater* __________ Btu/Hr
Gas furnace __________ Btu/Hr
Vented gas heater __________ Btu/Hr
Gas replace logs __________ Btu/Hr
Other gas appliances* + _________ Btu/Hr
Total = _________ Btu/Hr
* Do not include direct-vent gas appliances.
Direct-vent draws combustion air from the
outdoors and vents to the outdoors.
Example:
Gas water heater __________ Btu/Hr
Vent-free replace + _________ Btu/Hr
Total = _________ Btu/Hr
4. Compare the maximum Btu/Hr the space
can support with the actual amount of Btu/
Hr used.
______Btu/Hr (maximum the space can
support)
______Btu/Hr (actual amount used)
Example: 51,200 Btu/Hr (maximum the
space can support)
73,000 Btu/Hr (actual amount of
Btu/Hr used)
The space in the above example is a conned
space because the actual Btu/Hr used is more
than the maximum Btu/Hr the space can support. You must provide additional fresh air. Your
options are as follows:
A. Rework worksheet, adding the space of an
adjoining room. If the extra space provides
an unconned space, remove door to adjoining room or add ventilation grills between
rooms. See Ventilation Air From Inside
Building, page 8.
B. Vent room directly to the outdoors. See
Ventilation Air From Outdoors, page 8.
C. Install a lower Btu/Hr replace, if lower Btu/
Hr size makes room unconned.
If the actual Btu/Hr used is less than the maxi-
mum Btu/Hr the space can support, the space is
an unconned space. You will need no additional
fresh air ventilation.
40,000
33,000
73,000

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126817-01A8
AIR FOR COMBUSTION AND VENTILATION
Continued
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two permanent openings: one within 12" of the ceiling
and one within 12" of the oor. Connect these
items directly to the outdoors or spaces open
to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size
of ventilation grills or ducts.
IMPORTANT: Do not provide openings for
inlet or outlet air into attic if attic has a thermostat-controlled power vent. Heated air entering
the attic will activate the power vent.
Figure 3 - Ventilation Air from Outdoors
Outlet
Air
Ventilated
Attic
Outlet
ir
Inlet
Air
Inlet Air
Ventilated
Crawl Space
To
Crawl
Space
To Attic
WARNING: If the area in which
the heater may be operated does
not meet the required volume for
indoor combustion air, combustion and ventilation air shall be
provided by one of the methods
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA 54,
the International Fuel Gas Code,
or applicable local codes.
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining
unconned space. When ventilating to an
adjoining unconned space, you must provide
two permanent openings: one within 12" of the
ceiling and one within 12" of the oor on the
wall connecting the two spaces (see options
1 and 2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure 2).
Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
Figure 2 - Ventilation Air from Inside Building
Or
Remove
Door into
Adjoining
Room,
Option
3
Ventilation Grills
Into Adjoining Room,
Option 2
Ventilation
Grills Into
Adjoining
Room,
Option 1
12"
12"

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126817-01A 9
WARNING: Never install the
heater
• in a bedroom or bathroom unless
installed as a vented appliance,
see page 12
• in a recreational vehicle
•
where curtains, furniture, clothing
or other ammable objects are less
than 36" from front, 42" from top
of heater; for side clearances see
Figure 4, page 10
• in high trafc areas
• in windy or drafty areas
CAUTION: This heater creates
warm air currents. These currents
move heat to wall surfaces next
to heater. Installing heater next
to vinyl or cloth wall coverings or
operating heater where impurities
(such as, but not limited to, tobacco smoke, aromatic candles,
cleaning uids, oil or kerosene
lamps, etc.) in the air exist, may
discolor walls or cause odors.
IMPORTANT: Vent-free heaters add moisture
to the air. Although this is benecial, installing
heater in rooms without enough ventilation
air may cause mildew to form from too much
moisture. See Air for Combustion and Ventila-
tion, page 6.
CHECK GAS TYPE
Use the correct type of gas (natural or propane/
LP). If your gas supply is not the correct gas
type, do not install heater. Call dealer where
you bought heater for proper type heater.
WARNING: This appliance is
equipped for either natural gas or
propane/LP gas but not both. Gas
type is indicated on the rating plate.
Field conversion is not permitted.
NOTICE: This heater is intended
for use as supplemental heat. Use
this heater along with your primary
heating system. Do not install this
heater as your primary heat source.
If you have a central heating system,
you may run system’s circulating
blower while using heater. This will
help circulate the heat throughout
the house. In the event of a power
outage, you can use this heater as
your primary heat source.
WARNING: A qualied service
person must install heater. Follow
all local codes.
WARNING: Make sure the se-
lector switch is in the OFF position
before installing heater.
WARNING: Any outside air ducts
and/or ash dumps in the replace
shall be permanently closed at time
of appliance installation.
WARNING: Seal any fresh air
vents or ash clean-out doors located
on oor or wall of replace. If not,
drafting may cause pilot outage
or sooting. Use a heat-resistant
sealant. Do not seal chimney ue
damper.
WARNING: Before installing in
a solid fuel burning replace, the
chimney ue and rebox must be
cleaned of soot, creosote, ashes and
loose paint by a qualied chimney
cleaner. Creosote will ignite if highly
heated. A dirty chimney ue may
create and distribute soot within the
house. Inspect chimney and rebox
ue for damage. If damaged, repair
ue and rebox before operating
heater.
INSTALLATION

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126817-01A10
INSTALLATION
Continued
Noncombustible
Material Distance
(A)
Requirements for
Safe Installation
1
2" or more Noncombustible mate-
rial OK.
Between 8" and 12"
24" or 30" Models:
Install replace hood
accessory (GA6050 or
GA6053 see Accesso-
ries, page 44).
18" Model: Noncombustible material OK.
Less than 8"
Noncombustible material must be extended
to at least 8". See
Between 8" and 12",
above. If you cannot
extend material, you
must operate heater
with ue damper open.
Figure 4 - Minimum Clearance for
Combustible to Wall
*Minimum 16" from Side Wall
*
Example
Minimum Noncombustible Material
Clearances
If Not Using Mantel
Note: If using a mantel proceed to If Using
Mantel. If not using a mantel, follow these
instructions.
You must have noncombustible material(s)
above the replace opening. Noncombustible
materials (such as slate, marble, tile, etc.) must
be at least 1/2" thick. With sheet metal, you
must have noncombustible material behind
it. Noncombustible material must extend at
least 8" up (for all models). If noncombustible
material is less than 12", you must install
the replace hood accessory (24" and 30"
Models Only). See Figure 5 for minimum
clearances.
LOG SIZING REQUIREMENTS
Log
Size
Minimum Firebox Size
Height Depth
Front
Width
Rear*
Width
18" 20" 14" 28" 20"
24" 20" 14" 32" 22"
30" 20" 14" 40" 30"
Carefully follow the instructions below. This
will ensure safe installation into a masonry,
UL127-listed manufactured replace or listed
vent-free rebox.
Minimum Clearances For Side Combustible
Material, Side Wall and Ceiling
A. Clearances from the side of the replace
cabinet to any combustible material and
wall should follow diagram in Figure 4,
page 10.
Example: The face of a mantel, bookshelf,
etc. is made of combustible material
and protrudes 3 1/2" from the wall. This
combustible material must be 4" from the
side of the replace cabinet (see Figure
4, page 10).
Note: When installing your gas logs into
a manufactured rebox, follow rebox
manufacturer’s instructions for minimum
clearances to combustible materials.
B. Clearances from the top of the replace
opening to the ceiling should not be less
than 42".
INSTALLATION AND CLEARANCES
FOR VENT-FREE OPERATION
WARNING: Maintain the
minimum clearances. If you can,
provide greater clearances from
oor, ceiling and adjoining wall.
MINIMUM FIREPLACE CLEARANCE TO
COMBUSTIBLE MATERIALS
Side Wall 16", Ceiling 42"
Floor 5", Front: 36"

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126817-01A 11
INSTALLATION
Continued
Figure 5 - Heat Resistant Material (Slate,
Marble, Tile, etc.) Above Fireplace
MANTEL CLEARANCES
In addition to meeting noncombustible mate-
rial clearances, you must also meet required
clearances between replace opening and
mantel shelf. If you do not meet the clearances
listed below, you will need a hood.
Determining Minimum Mantel Clearance
If you meet minimum clearance between
mantel shelf and top of replace opening, a
hood is not required (see Figure 6).
Determining Minimum Mantel Clearance
When Using a Hood
If minimum clearances in Figure 6, are not
met, you must have a hood. When using a
hood there are still certain minimum mantel
clearances required. Follow minimum clear-
ances shown in Figure 7, when using hood.
Figure 6 - Minimum Mantel Clearances
Without Using Hood
Figure 7 - Minimum Mantel Clearances
When Using Hood
Minimum NonCombustible
Material
Minimum NonCombustible
Material Height
Distances to
Underside of
Mantel
Top of Fireplace
Opening
Underside of
Mantel Shelf
12"
8"
(A)
18"
14"
20"
17"
22"
19"
24"
20"
All minimum
distances are
in inches
Log Set
24"/30" Models
18" Model
2
1
/2
"
6"
8"
10"
Mantel Shelf
If Using Mantel
You must have noncombustible material(s)
above the replace opening. Noncombustible
materials (such as slate, marble, tile, etc.)
must be at least 1/2" thick. With sheet metal,
you must have noncombustible material behind it. Noncombustible material must extend
at least 8" up (for all models). If noncombus-
tible material is less than 12", you must install
the replace hood accessory (24" and 30"
Models Only). Even if noncombustible mate-
rial is more than 12", you may need the hood
accessory to deect heat away from your
mantel shelf. See Figure 5 and Figures 6 and
7, page 11, for minimum clearances.
Minimum
Noncombustible
Material
8"
Min.
12" 15" 18" 20"
2
1
/2
"
6"
8"
10"
12"
Distances to
Underside of
Mantel
Hood (GA6050
or GA6053)
Top of
Fireplace
Opening
Underside
of Mantel
Shelf
Mantel Shelf
Heat Resistant
Material
(A)

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126817-01A12
INSTALLATION
Continued
INSTALLING HEATER BASE
ASSEMBLY
WARNING: You must secure
this heater to replace oor. If
not, heater will move when you
adjust controls. Moving heater
may cause a gas leak.
WARNING: If installing in a
sunken replace, special care
is needed. You must raise the
replace oor to allow access to
heater control panel. This will in-
sure adequate air ow and guard
against sooting and controls be-
ing damaged. Raise replace oor
with noncombustible material.
Make sure material is secure.
CAUTION: Do not pick up
heater base assembly by burners. This could damage heater.
Only handle base assembly by
grates.
IMPORTANT: Make sure the heater burners
are level.
Installation Items Needed
• hardware package (provided with heater)
• approved exible gas hose and ttings
(provided) (if allowed by local codes)
• sealant (resistant to propane/LP gas, not
provided)
• electric drill with 3/16” masonry drill bit
1. Apply pipe joint sealant lightly to male
threads of the 1/2 NPT side of gas tting
elbow (provided) and connect to inlet
side of gas control. Remove gas tting
from exible gas hose (provided) before
connecting to elbow (see Figure 10).
NOTICE: Surface temperatures
of adjacent walls and mantels become hot during operation. Walls
and mantels above the rebox
may become hot to the touch.
If installed properly, these temperatures meet the requirement
of the national product standard.
Follow all minimum clearances
shown in this manual.
NOTICE: If your installation does
not meet the minimum clearances shown, you must do one
of the following:
• operate the logs only with the
ue damper open
• raise the mantel to an accept-
able height
• remove the mantel
FLOOR CLEARANCES
A. If installing appliance on the oor level,
you must maintain the minimum distance
of 14" to combustibles (see Figure 8).
B. If combustible materials are less than
14" to the replace, you must install appliance at least 5" above the top surface
of combustible ooring including tile and
carpet.(see Figure 9).
Figure 8 - Minimum Fireplace Clearances
If Installed at Floor Level
Figure 9 - Minimum Fireplace Clearances
Above Combustible Flooring
14"
Min.
Combustible
Material
Noncombustible Material
Hearth
5"
Min.
Combustible
Material

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126817-01A 13
INSTALLATION
Continued
2. Position heater base assembly in replace.
3. Mark screw locations through holes in
front panel of base (see Figure 11). If
installing in a brick-bottom replace, mark
screw locations in mortar joint of bricks.
4. Remove heater base from replace.
5. Drill holes at marked locations using 3/16"
drill bit.
6. Attach base, through holes in back side panels of base, to replace oor using masonry
screws provided in hardware package (see
Figure 11).
7. Connect to gas supply. See Connecting
To Gas Supply.
Figure 10 - Attaching Flexible Gas Hose
to Heater Gas Regulator
Gas Control
Flexible Gas Hose
(Install if allowed
by local codes)
Figure 11 - Attaching Base to Fireplace
Floor
Masonry Screw
CONNECTING TO GAS SUPPLY
WARNING: This appliance
requires a 3/8" NPT (National
Pipe Thread) inlet connection to
the pressure regulator.
WARNING: A qualied service person must connect heater
to gas supply. Follow all local
codes.
CAUTION: Never connect
propane/LP replace directly
to the propane/LP supply. This
heater requires an external regulator (not supplied). Install the
external regulator between the
heater and propane/LP supply.
WARNING: Never connect
natural gas replace to private
(non-utility) gas wells. This
gas is commonly known as
wellhead gas.
Installation Items Needed
Before installing heater, make sure you have
the items listed below.
• external regulator (supplied by installer)
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap
• tee joint
• pipe wrench
• approved exible gas line with gas con-
nector (if allowed by local codes) (not
provided)
* An equipment shutoff valve with 1/8" NPT
tap is an acceptable alternative to test gauge
connection. Purchase the optional equipment
shutoff valve from your dealer.
Elbow, 3/8 NPT x
3/8 Flare

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126817-01A14
Pipe Cap Tee
Nipple Joint
For propane/LP units, the installer must
supply an external regulator. The external
regulator will reduce incoming gas pressure.
You must reduce incoming gas pressure to
between 11" and 14" of water. If you do not re-
duce incoming gas pressure, heater regulator
damage could occur. Install external regulator
with the vent pointing down as shown in Figure
13. Pointing the vent down protects it from
freezing rain or sleet.
CAUTION: Use only new,
black iron or steel pipe. Internally-tinned copper tubing
may be used in certain areas.
Check your local codes. Use
pipe of 1/2" diameter or greater
to allow proper gas volume to
heater. If pipe is too small, undue
loss of volume will occur.
Installation must include an equipment shutoff
valve, union and plugged 1/8" NPT tap. Locate
NPT tap within reach for test gauge hook up.
NPT tap must be upstream from heater (see
Figure 13).
IMPORTANT: Install equipment shutoff valve
in an accessible location. The equipment
shutoff valve is for turning on or shutting off
the gas to the appliance.
Check your building codes for any special
requirements for locating equipment shutoff
valve to replaces.
Apply pipe joint sealant lightly to male NPT
threads. This will prevent excess sealant from
going into pipe. Excess sealant in pipe could
result in clogged heater valves.
WARNING: Use pipe joint
sealant that is resistant to liquid
petroleum (LP) gas.
Propane/LP
Supply Tank
External
Regulator
with Vent
Pointing
Down
Figure 12 - External Regulator With Vent
Pointing Down
INSTALLATION
Continued
* Purchase the optional equipment shutoff
valve from your dealer.
**Minimum inlet pressure for purpose of input
adjustment.
Figure 13 - Gas Connection (Remote-
Ready Models Only)
Gas
Control
3" Minimum
Sediment Trap
Equipment Shutoff Valve
With 1/8" NPT Tap*
Approved Flexible
Gas Hose (if
allowed by local
codes)
PROPANE/LP
From External
Regulator
(11" W.C.**
to 14" W.C.
Pressure)
NATURAL
From Gas
Meter
(5" W.C.**
to 10.5"
W.C.
Pressure)
We recommend that you install a sediment
trap in supply line as shown in Figure 13.
Locate sediment trap where it is within reach
for cleaning. Install in piping system between
fuel supply and heater. Locate sediment
trap where trapped matter is not likely to
freeze. A sediment trap traps moisture and
contaminants. This keeps them from going
into heater controls. If sediment trap is not
installed or is installed wrong, heater may
not run properly.

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126817-01A 15
INSTALLATION
Continued
CAUTION: Avoid damage to
gas control. Hold gas control
with wrench when connecting it
to gas piping and/or ttings.
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping
and connections, internal and
external to unit, for leaks after
installing or servicing. Correct
all leaks at once.
WARNING: Never use an
open ame to check for a leak.
Apply a noncorrosive leak detec-
tion uid to all joints. Bubbles
forming show a leak. Correct all
leaks at once.
CAUTION: Make sure external regulator has been installed
between propane/LP supply
and heater. See guidelines under Connecting to Gas Supply,
page 13.
PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG
(3.5 kPa)
1. Disconnect appliance with its appliance
main gas valve (control valve) and equipment shutoff valve from gas supply piping
system. Pressures in excess of 1/2 psig
will damage heater regulator.
2. Cap off open end of gas pipe where equipment shutoff valve was connected.
3. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
4. Check all joints of gas supply piping system.
Apply noncorrosive leak detection uid to
all joints. Bubbles forming show a leak.
5. Correct all leaks at once.
6. Reconnect heater and equipment shutoff
valve to gas supply. Check reconnected
ttings for leaks.
Test Pressures Equal To or Less Than 1/2
PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Figure 14).
2. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
3. Check all joints from gas meter to equipment shutoff valve for natural gas or
propane/LP supply to equipment shutoff
valve for propane/LP (see Figure 15 or
Figure 16, page 16). Apply noncorrosive
leak detection uid to all joints. Bubbles
forming show a leak.
4. Correct all leaks at once.
Figure 14 - Equipment Shutoff Valve
Open
Closed
Equipment
Shutoff
Valve
Figure 15 - Checking Gas Joints
(Propane/LP Only)
Control Valve
Location
Propane/LP
Supply Tank
Equipment
Shutoff Valve

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126817-01A16
PRESSURE TESTING HEATER GAS
CONNECTIONS
1.
Open equipment shutoff valve (see Figure
14, page 15).
2. Open main gas valve located on or near
gas meter for natural gas or open propane/LP supply tank valve.
3. Make sure control knob of heater is in the
OFF position.
4. Check all joints from gas meter to equipment shutoff valve for natural gas or
propane/LP supply to equipment shutoff
valve for propane/LP (see Figure 14, page
15 or Figure 16). Apply noncorrosive leak
detection uid to all joints. Bubbles forming
show a leak.
5. Correct all leaks at once.
6. Light heater (see Operation, page 23).
Check all other internal joints for leaks.
7.
Turn off heater (see To Turn Off Gas to
Appliance, page 24.
Gas Meter
Figure 16 - Checking Gas Joints (Natural
Gas Only)
Control Valve
Location
Equipment Shutoff Valve
INSTALLATION
Continued
INSTALLING BATTERIES IN
REMOTE CONTROL AND RECEIVER
WARNING: Make sure your
selector switch is in OFF position before installing or changing batteries in your hand-held
remote or receiver.
Hand-Held Remote Control
The hand-held remote control uses 3 AAA
batteries (not included).
To install batteries:
1. Remove battery housing cover from back
of hand-held remote (see Figure 17).
2. Install or replace batteries.
3. Replace battery housing cover.
When batteries are installed, the "little house"
icon with current room temperature will be displayed (see Figure 18). This icon will always
show in the control window as long as the
batteries have power.
Figure 18 - Remote Display
Figure 17 - Battery Install Hand-Held Remote
Control
Figure 19 - Battery Install Remote
Control Receiver
Remote Receiver
The remote receiver uses 4 AA batteries (not
included). To install or replace batteries:
1. Open lower louver to gain access to receiver.
2. Remove screws from cover place.
3. Remove battery housing cover.
4. Install or replace batteries.
5. Replace battery housing cover.
6. Replace cover plate.
Battery Housing
Cover
Cover Plate
Screws
Receiver

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126817-01A 17
INSTALLATION
Continued
INSTALLING LOGS, EMBERS AND
LAVA ROCK
WARNING: Failure to position the parts in accordance
with these diagrams or failure
to use only parts specically
approved with this heater may
result in property damage or
personal injury.
CAUTION: After installation and periodically thereafter,
check to ensure that no ame
comes in contact with any log.
With heater set to Hi, check to
see if ames contact any log. If
so, reposition logs according to
log installation instructions in
this manual. Flames contacting
logs will create soot.
TF Series Burner System - Log
Compatibility Chart
Burner System
Models
Fiber Log
Models
Concrete
Log Models
TF18NV
TF18PV
LTF18-MM LTF18-RS
TF2430NV
TF2430PV
LTF24-MM
LTF30-MM
LTF24-RS
LTF30-RS
Figure 20 TF Series Burner System- Log
Compatibility Chart
LTF(18,24,30)-MM LOG PLACEMENT
It is very important to install the logs exactly as
instructed. Do not modify logs. Only use logs
supplied with heater or as identied for use
with the heater as shown in Figure 20, page
17. Each log includes reference numbers
formed in the bottom or back of the log. The
Figure 37 - Installing Log # 1
''U'' Burner
Base
assembly
1. Place the middle log (#2) in front of the
U-burner and against the edges of the
plate as shown in Figure 38, page 22.
2. Place the front left log (#3) onto the base
assembly between the middle log (#2)
and the grate ngers. The back of the
front left log (#3) will rest against the front
of the middle log (#2). The notch at the
end of the front left log (#3) will t around
the grate bar. See Figure 39, page 18.
3. Place the front right log (#4) onto the
base assembly between the middle log
(#2) and the grate. The back of the front
right log (#4) will rest against the front of
the middle log (#2). The notch in the end
of the front right log (#4) will t around
the grate bar. See Figure 40, page 18.
circled number indicates the order it is placed
on the burner system. The remaining numbers
indicate the size burner system the logs are
designed to t. For example, the rst log for
a 24 inch burner system will include a circled
1 and also a 24. The circled 1 indicates this
is the rst log to be installed. The 24 indicates
this log belongs to a 24 inch log set. See page
38 for reference numbers detail.
1. Place the rear log (#1) on base assembly
as shown in Figure 37. Log will t over
right end of burner and rest in middle
of U-burner.

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126817-01A18
INSTALLATION
Continued
Figure 42 - Installing Log # 6
Figure 41 - Installing Log # 5
Figure 40 - Installing Log # 4
Figure 39 - Installing Log # 3
Figure 38 - Installing Log # 2
2
3
4. Place the left back top log (#5) on top of
the rear log (#1). Match the rectangular
peg on top of the left side of the rear log
(#1) with the rectangular hole on the bottom of the left back top log (#5). Match
the metal pin on the top of the rear log
(#1) with the round hole in the bottom of
the left back top log (#5). See Figure 41.
5. Place the left top forked log (#6) on
the top of the middle log (#2). Match
the rectangular projection on top of the
middle log (#2) with the rectangular hole
on the bottom of the left top forked log
(#6). Match the metal pin on teh top of
the middle log (#2) with the round hold
in the bottom of the left top forked log
(#6)See Figure 42.
4
5
6
Metal
Pin
Retangular
Peg
Retangular
Peg
Metal
Pin

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126817-01A 19
INSTALLATION
Continued
Figure 45 - Installing Log # 9
Figure 44 - Installing Log # 8
Figure 43 - Installing Log # 7
6. Place the right rear chunk log (#7) on top
of the middle log (#2) and rear log (#1)
as shown in Figure 43. Match the round
peg on the top of the rear log (#1) with
the round hole on the bottom of the right
rear chunk (#7) log and square peg on
the top of the middle log (#2) with the
square hole on the bottom of the right
rear chunk log (#7).
7
7. Place the front right mid log (#8) on top of
the front right log (#4) as shown in Figure
44. Match the round metal pin on the top
of the front right log (#4) with the round
hole on the bottom of the front right mid
log (#8).
8. Place the top right log (#9) on top of the
right rear chunk log (#7) and front right
mid log (#8) as shown in Figure 45.
Match the round peg on the top of the
right rear chunk log (#7) with the round
hole on the bottom of the top right log
(#9) and square peg on the top of the
front right mid log (#8) with the square
hole on the bottom of the top right log
(#9).
8
Round
Peg
Metal
Pin
Round
Peg
Square
Peg
Square Peg
9. Place the right rear top log (#10) on top of
the right rear chunk log (#7) as shown in
Figure 46, page 20. Match the rectangular
peg on the top of the right rear chunk log
(#7) with the rectangular hole on the bottom of the right rear top log (#10).
10. Place the left top log (#11) on top of the
left back top log (#5) and left top forked
log (#6) as shown in Figure 47, page 20.
Match the round peg on the top of the left
top forked log (#6) with the round hole on
the bottom of the top left log (#11) and
rectangular peg on the top of the left back
top log (#5) with the rectangular hole on
the bottom of the top left log (#11).
11. Final Assembly is shown in Figure 48,
page 20.

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126817-01A20
Figure 46 - Installing Log # 10
Figure 47 - Installing Log # 11
INSTALLATION
Continued
11
Figure 48 - Final Assembly
Square
Peg
Round
Peg
Figure 49 - Installing Bottom Ember Log
Figure 50 - Installing Rear Log
LTF(18,24,30)-RS LOG PLACEMENT
It is very important to install the logs exactly
as instructed. Do not modify logs. Only use
logs supplied with heater or as identied for
use with the heater as shown.
1. Place bottom ember log on base assembly as shown in Figure 49. The log
should t over the left side of the burner
and rest in the middle of the U-burner.
2. Place the rear log on the base assembly
as shown in Figure 50. The rear log has
grooves in the bottom which will allow
the log to sit on the burner and behind
the bottom ember log
Rear Log
Base Assembly
Burner
Tube
Bottom Ember Log
Burner Tube

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126817-01A 21
INSTALLATION
Continued
Figure 51 - Installing Right Front Log
Figure 52 - Installing Left Front Log
Figure 53 - Installing Right Crossover
Log
Figure 54 - Installing Left Crossover Log
3. Place the right front log onto the base
and grate assembly as shown in Figure
51. The log has notches in the bottom
for the grate.
4. Place the left front log onto the base and
the right front log as shown in Figure 52.
The left front log has a notch on the bottom that will line up with the projection
on the right front log.
5. Place the right crossover log onto the
rear log and the right front log as shown
in Figure 53. The right crossover log has
notches in the bottom that will line up
with the projections on the rear log and
the right front log.
6. Place the left crossover log onto the
rear log and the left front log as shown
in Figure 54. The left crossover log has
notches in the bottom that will line up
with the projections on the rear log and
the left front log.
Base
Assembly
Grate
Assembly
Left Front Log
Rectangular
Projection
Right Front Log
Right Crossover Log
Projections for
Sitting Log
Projection for
Sitting Log
Projection for
Sitting Log
Left Crossover Log

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126817-01A22
Figure 56 - Placement of Rock Wool (shown with Platinum Bright Embers)
Figure 55 - Platinum Bright Embers
Flat Front Burner
Ember Material
Rock Wool
EMBER PLACEMENT
WARNING: Do not use any
other ember material not supplied with this unit.
WARNING: Do not operate unit
without ember material correctly
in place as shown in Figures 55
& 56. Do NOT place ember material anywhere else on the unit.
Use only ember material supplied
with unit. Excessive or incorrectly
placed ember material may pro-
duce carbon monoxide or soot. If
replacement embers are needed,
the replacement embers must be
purchased from IHP. See page 34
for part numbers.
1. Two ember materials are supplied with
this log set. Platinum Bright Embers give
a bright glow appearing as hot coals.
Should embers need replacing, see Parts,
page 34.
Platinum Bright Ember placement. Add
embers to front, at burner. Gently remove
embers from bag. Separate pieces of
ember material and place on surface of
at burner just behind horizontal ports as
shown in Figure 55.
Rock Wool placement. Place rock wool
material on front at burner in areas away
from ports as shown in Figure 56.
2. Add lava rock and small decorative logs
around base of heater if desired. DO NOT
place rock or additional logs on front
burner or on logs. Placing any material
on unit other than ember material on front
burner may result in production of carbon
monoxide or soot. Use lava rock to hide
wires from switch/log to control valve.
Place switch/log so the switch is easy to
access.
INSTALLATION
Continued
WARNING: All previously applied loose material must be removed prior to reapplication.

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126817-01A 23
OPERATION
1. STOP! Read the safety information,
column 1.
2. Make sure equipment shutoff valve is
fully open.
3. Set remote selector switch in OFF
position.
WARNING: Burners will come
on automatically within one minute
when the selector switch is in the
ON position after the pilot is lit.
4. Press in and turn control knob clockwise
to the OFF position.
5. Wait ve (5) minutes to clear out any gas.
Then smell for gas, including near the
oor. If you smell gas, STOP! Follow “B”
in the safety information, column 1. If you
don’t smell gas, go to the next step.
6. Press in and turn control knob counter-
clockwise to the PILOT position.
Press in control knob for ve (5) seconds
(see Figure 57).
Note: You may be running this heater for
the rst time after hooking up to gas supply. If so, the control knob may need to be
pressed in for 30 seconds or more. This will
allow air to bleed from the gas system.
CAUTION: Do not try to adjust heating levels by using the
equipment shutoff valve.
Figure 57 - Control Knob and Ignitor
Button Location
Control Knob
Ignitor Button
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not fol-
low these instructions exactly,
a re or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting the
pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the re department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn by
hand, don’t try to repair it, call a qualied service technician or gas supplier.
Force or attempted repair may result in
a re or explosion.
D. Do not use this appliance if any part
has been under water. Immediately call
a qualied service technician to inspect
the appliance and to replace any part of
the control system and any gas control
which has been under water.
LIGHTING
INSTRUCTIONS
NOTICE: During initial opera-
tion of new replace, burning
logs will give off a paper-burning
smell. Open damper or window
to vent smell. This will only last
a few hours.
7. With control knob pressed in, press and
release ignitor button. This will light pilot.
The pilot is attached to the front burner.
If needed, keep ignitor button pressed in
until pilot lights.
Note: If pilot does not stay lit, contact a
qualied service person or gas supplier for
repairs. Until repairs are made, light pilot
with match. To light pilot with match, see
Manual Lighting Procedure, page 24.

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126817-01A24
OPERATION
Continued
8. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob.
• If control knob does not pop out when
released, contact a qualified service
person or gas supplier for repairs.
Note: If pilot goes out, repeat steps 4
through 8.
9. Slightly push in and turn control knob
counterclockwise to the ON
position.
10. Wait one minute and switch selector
switch to the ON position to light burners
(see Figure 58). When using in the ON
position (without remote) burners will
light on high. There is no adjustment to
the ames without using remote.
11. To leave pilot lit and shut off burners only,
turn control knob clockwise to the
PILOT position, or use remote control
manual OFF button, or set selector switch
in the OFF position.
WARNING: Make sure the se-
lector switch is in the OFF position
when you are away from home
for long periods of time. Heater
will come on automatically with
selector switch in the ON position.
ON REMOTE OFF
PRG
Figure 58 - Remote Selector Switch in
ON Position
Figure 59 - Pilot (Natural/ Propane/LP)
Pilot
Burner
Ignitor
Electrode
TO TURN OFF GAS
TO APPLIANCE
1. Turn control knob clockwise to the
OFF position.
2. Set selector switch in the OFF position.
3. Close equipment shutoff valve (see Figure
14, page 15).
MANUAL LIGHTING
PROCEDURE
1. Follow steps 1 through 6 under Lighting
Instructions, page 23.
2. Depress control knob and light pilot with
match.
3. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob. Now follow steps 9
through 11 under Lighting Instructions,
page 24.
.
BLOWER
OPERATION
WARNING: This replace has
a three-prong, grounded electrical plug. This plug helps protect
you against electrical shock.
Only connect plug to a properly
grounded, three-prong recep-
tacle. Do not cut or remove the
grounding prong from this plug.
Locate the blower switch by opening lower
louver on replace. Blower switch is located
at lower center inside louver door.
Note: It is safe to operate replace with blower
turned off. However, the blower helps distribute
heated air from the replace.
Note: Periodically check the louvers of the
rebox and remove any dust, dirt or other
obstructions.

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126817-01A 25
OPERATION
Continued
HAND-HELD
REMOTE OPERATION
BATTERIES
WARNING: Make sure your
selector switch is in OFF position before installing or changing batteries in your hand-held
remote or receiver.
For installing or replacing batteries in remote
control or receiver, see Installing Batteries in
Remote Control and Receiver on page 16.
Low Battery - Hand-Held Remote Control
When batteries in hand-held remote control
are low, an icon will appear on display.
Low Battery - Remote Receiver
When batteries in receiver are low, no acoustic
signal will be given when ON/OFF button is
pressed. If batteries in receiver are low, replace
can be switched on manually by moving remote
selector switch to ON (see Figure 60).
ON
Figure 60 - Low Battery Display
FAHRENHEIT/CELSIUS INDICATOR
You can set your hand-held remote control to
display the temperature in either Fahrenheit
or Celsius. With remote control off, press
THERMOSTAT button and MODE button at
the same time. This will toggle the display
from °F to °C.
Figure 61 - Remote Control Display
Fahrenheit to Celsius
Figure 62 - Hand-Held Remote Control
ON/OFF
MODE
UP/ DOWN
Arrows
THERMOSTAT
LCD
Display
OPERATING REMOTE CONTROL
WARNING: Fireplace can
turn on suddenly. Keep away
from burner.
After lighting pilot, let pilot ame burn for about
one minute. Slide remote selector switch to
REMOTE position. You can now turn burner
on and off with remote.
IMPORTANT: Do not leave selector switch in
REMOTE or ON position when pilot is not lit.
This will drain batteries.
When any button is pushed on remote control,
LCD display will glow blue. Blue glow will go
off after several seconds if no action is being
taken with remote.
ON/OFF
Push ON/OFF button and burners will come
on in high position (see Figure 62). An
acoustic signal from the receiver conrms
the command.
Push ON/OFF button again and burners will
turn off. A beep from receiver conrms the
command.

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126817-01A26
OPERATION
Continued
FLAME HEIGHT
This function allows you to control height of
ames through 5 levels (see Figure 64). Se-
lect manual ame height function by pressing
MODE button until a ame is shown in lower
left corner of display. Use UP/DOWN arrow
button to set desired ame height (see Figure
62, page 25). A beep from receiver conrms
the command.
SMART THERMOSTAT
The Smart Thermostat adjusts ame height
in accordance to differences between set
temperature and room temperature. As room
temperature gets closer to set temperature the
smart function will modulate the ame lower.
As room temperature cools, it will modulate
the ame higher.
ON ON
MAX
Figure 63 - Remote Control Display of
Flame Height Minimum and Maximum
MINIMUM MAXIMUM
ON
Figure 64 - Room Temperature Setting
Room
Temperature
Set
Temperature
ROOM THERMOSTAT
The remote control can operate as a room
thermostat. The thermostat can be set to a
desired temperature to control the comfort
level in the room.
To activate, press THERMOSTAT button on
remote control (see Figure 62, page 29). The
word ON will appear to the right of temperature
bulb graphic on display (see Figure 64). Use
UP/DOWN arrow button to set desired room
temperature. Control system will cycle replace
on or off to maintain selected temperature.
To activate this function, press THERMOSTAT
button until the word SMART appears to the
right of temperature bulb graphic on display.
Use UP/DOWN arrow button to set desired
room temperature. The control system will
cycle the replace on or off to maintain selected temperature.
SMART
MAX
Figure 65 - Smart Thermostat Setting
ON
Figure 66 - Child Safety Lock-Out
CHILD SAFETY LOCK-OUT
This function lets you deactivate the remote
control buttons. It is active when the lock icon
is lit on the display.
To activate, press MODE button and UP arrow button at the same time. To deactivate,
press again.
REPLACING HAND-HELD REMOTE
CONTROL ONLY
If your remote ever needs to be replaced you
will not need to replace the receiver.
To program receiver with a new hand-held
remote, insert a small pin or paper clip into
hole on receiver face plate marked PRG. The
receiver will beep 3 times to indicate it is ready
to accept a new remote transmitter. Press
the ON/OFF button on your remote and the
receiver will beep 4 times to conrm it receives
commands from the new remote.
ON REMOTE OFF
PRG
To
Program
Receiver
Figure 67 - Programing Remote Control
to Receiver

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126817-01A 27
Figure 68 - Correct Pilot Flame Pattern
Figure 69 - Incorrect Pilot Flame Pattern
Pilot Burner
Thermocouple
Thermocouple
Pilot Burner
INSPECTING BURNERS
Check pilot ame pattern and burner ame
patterns often.
PILOT FLAME PATTERN
Figure 68 shows a correct pilot ame pattern.
Figure 69 shows an incorrect pilot ame pattern. The incorrect pilot ame is not touching
the thermocouple. This will cause the thermo-
couple to cool. When the thermocouple cools,
the heater will shut down.
If pilot ame pattern is incorrect, as shown
in Figure 69
• turn heater off (see To Turn Off Gas to Appliance, page 24
• see Troubleshooting, page 30
Note: The pilot ame on natural gas units will
have a slight curve, but ame should be blue
and have no yellow or orange color.
CLEANING AND MAINTENANCE
WARNING: Turn off heater
and let cool before cleaning.
CAUTION: You must keep
control areas, burners and
circulating air passageways of
heater clean. Inspect these areas
of heater before each use. Have
heater inspected yearly by a quali-
ed service person. Heater may
need more frequent cleaning due
to excessive lint from carpeting,
pet hair, bedding material, etc.
WARNING: Failure to keep
the primary air opening(s) of
the burner(s) clean may result in
sooting and property damage.
BURNER INJECTOR HOLDER AND
PILOT AIR INLET HOLE
The primary air inlet holes allow the proper
amount of air to mix with the gas. This provides
a clean burning ame. Keep these holes clear
of dust, dirt, lint and pet hair. Clean these air in-
let holes prior to each heating season. Blocked
air holes will create soot. We recommend that
you clean the unit every three months during
operation and have heater inspected yearly by
a qualied service person.
We also recommend that you keep the burner
tube and pilot assembly clean and free of dust
and dirt. To clean these parts we recommend
using compressed air no greater than 30 PSI.
Your local computer store, hardware store or
home center may carry compressed air in a
can. If using compressed air in a can, please
follow the directions on the can. If you don’t
follow directions on the can, you could damage the pilot assembly.
1. Shut off unit, including pilot. Allow unit to
cool for at least thirty minutes.
2. Inspect burner, pilot and primary air inlet
holes on injector holder for dust and dirt
(see Figure 71, page 28).
3. Blow air through the ports/slots and holes
in the burner.
4. Check injector holder located at end of
burner tube again. Remove any large
particles of dust, dirt, lint or pet hair with
a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the
injector holder.
6. In case any large clumps of dust have now
been pushed into the burner repeat steps
3 and 4.

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126817-01A28
Figure 70 - Injector Holder On Outlet
Burner Tube
Burner Tube
Injector
Holder
Primary Air
Inlet Holes
Figure 71 - Pilot Inlet Air Hole (Your pilot
may vary from pilot shown)
Pilot Air
Inlet Hole
Pilot Assembly
Clean pilot assembly also. Additional cleaning may be needed for proper pilot operation
based on use/lack of use. A yellow tip on the
pilot ame may indicate dust and dirt in the
pilot assembly. There is a small pilot air inlet
hole about from where the pilot ame comes
out of pilot assembly (see Figure 70). With
unit off, lightly blow air through air inlet hole.
You may blow through a drinking straw if
compressed air is not available.
CLEANING AND MAINTENANCE
Continued
LOGS
• If you remove logs for cleaning, refer to
Installing Logs Embers and Lava Rock,
page 17, to properly replace logs.
• Replace log(s) if broken or chipped (dime-
sized or larger).
MAIN BURNER
Periodically inspect all burner ame holes with
heater running. All slotted burner flame holes
should be open with ame present. All round burner
ame holes should be open with a small blue ame
present. Some burner ame holes may become
blocked by debris or rust, with no ame present. If
so, turn off heater and let cool. Remove blockage,
blocked burner ame holes will create soot.
WARNING: The injector hold-
ers (air shutters) are not adjustable. Do not move injector holders
from their original positions.

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126817-01A 29
SPECIFICATIONS
TF18PV
• Rating (Variable): 24,000/30,000 Btu/Hr
• Type Gas: Propane/LP
• Ignition: Electronic
• Manifold Pressure: 7.9" W.C.
• Inlet Gas Pressure (in. of water):
Max - 14" W.C., Min* - 11" W.C.
TF2430PV
• Rating (Variable): 28,000/39,000 Btu/Hr
• Type Gas: Propane/LP
• Ignition: Electronic
• Manifold Pressure: 7.9" W.C.
• Inlet Gas Pressure (in. of water):
Max - 14" W.C., Min* - 11" W.C.
TF18NV
• Rating (Variable): 21,000/30,000 Btu/Hr
• Type Gas: Natural
• Ignition: Electronic
• Manifold Pressure: 3.4" W.C.
• Inlet Gas Pressure (in. of water):
Max - 10.5" W.C., Min* - 5" W.C.
TF2430NV
• Rating (Variable): 28,000/39,000 Btu/Hr
• Type Gas: Natural
• Ignition: Electronic
• Manifold Pressure: 3.4" W.C.
• Inlet Gas Pressure (in. of water):
Max - 10.5" W.C., Min* - 5" W.C.
WIRING DIAGRAM
Black Connectors
Receiver
To Thermopile
White
Red
Note: For proper operation of remote control, wires from thermopile to control receiver must
be connected exactly as shown.
*For purpose of input adjustment

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126817-01A30
TROUBLESHOOTING
WARNING: Turn off heater and let cool before servicing. Only a
qualied service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
POSSIBLE CAUSE
1. Ember placement
1. Ignitor electrode not connected to ignitor cable
2. Ignitor cable pinched or
wet
3. Broken ignitor cable
4. Bad ignitor
5. Ignitor electrode positioned
wrong
6. Ignitor electrode broken
7. Battery not installed, battery
power low or battery not installed correctly (electronic
ignition models only)
1. Gas supply turned off or
equipment shutoff valve
closed
2. Control knob not in PILOT
position
3. Control knob not pressed in
while in PILOT position
4.
Air in gas lines when installed
5. Depleted gas supply (propane/LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not
correct
REMEDY
1. Overlap ember material
1/4" (see page 26)
1. Reconnect ignitor cable
2. Free ignitor cable if pinched
by any metal or tubing.
Keep ignitor cable dry
3. Replace ignitor cable
4. Replace ignitor
5. Replace pilot assembly
6. Replace pilot assembly
7. Install new alkaline battery in electronic ignitor.
Verify battery is installed
correctly
1. Turn on gas supply or open
equipment shutoff valve
2. Turn control knob to PILOT
position
3. Press in control knob while
in PILOT position
4. Continue holding down
control knob. Repeat igniting operation until air is
removed
5. Contact local propane/LP
gas company
6. Clean ODS/pilot (see Clean-
ing and Maintenance, page
27) or replace ODS/pilot
assembly
7. Replace gas regulator
OBSERVED PROBLEM
Embers won't stay on
burner
When ignitor button is
pressed, there is no spark
at ODS/pilot
When ignitor button is
pressed, there is spark at
ODS/pilot but no ignition

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126817-01A 31
POSSIBLE CAUSE
1. Control knob not fully
pressed in
2. Control knob not pressed in
long enough
3. Safety interlock system has
been triggered
4. Equipment shutoff valve not
fully open
5. Pilot flame not touching
thermocouple, which allows thermocouple to cool,
causing pilot ame to go
out. This problem could be
caused by one or both of
the following:
A) Low gas pressure
B) Dirty or partially clogged
ODS/pilot
6. Thermocouple connection
loose at control valve
7. Thermocouple damaged
8. Control valve damaged
1. Inlet gas pressure is too
low
2. Burner orice(s) clogged
3. Thermopile leads disconnected or improperly connected.
4. Remote selector in OFF
position
5. Wire disconnected from gas
control
1. Manifold pressure is too
low
2. Burner orice(s) clogged
3. Mislocated crossover tube
1. Burner orice is clogged or
damaged
2. Damaged burner
3. Gas regulator defective
REMEDY
1. Press in control knob fully
2. After ODS/pilot lights, keep
control knob pressed in 30
seconds
3. Wait one minute for safety
interlock system to reset.
Repeat ignition operation
4. Fully open equipment shutoff valve
5. A) Contact local natural or
propane/LP gas company
B) Clean ODS/pilot (see
Cleaning and Maintenance,
page 27) or replace ODS/
pilot assembly
6. Hand tighten until snug,
then tighten 1/4 turn more
7. Replace pilot assembly
8. Replace control valve
1. Contact local natural or
propane/LP gas company
2. Clean burner(s) (see
Cleaning and Maintenance,
page 27) or replace burner
orice(s)
3.
Reconnect leads see wiring
diagram, page 29
4. Put remote selector in ON
position
5.
See Wiring Diagram, page
29
1. Contact local natural or
propane/LP gas company
2. Clean burner(s) (see
Cleaning and Maintenance,
page 27) or replace burner
orice(s)
3.
Contact qualied service person
1. Clean burner (see Cleaning
and Maintenance, page 27)
or replace burner orice
2. Replace damaged burner
3. Replace gas regulator
OBSERVED PROBLEM
ODS/pilot lights but ame
goes out when control knob
is released
One or both burners do not
light after ODS/pilot is lit
Delayed ignition of one or
both burners
Burner backfiring during
combustion
TROUBLESHOOTING
Continued

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126817-01A32
POSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
1. Residues from manufacturing processes and logs
curing
1. Turning control knob to HI
position when burners are
cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orice(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Not enough combustion/
ventilation air
1. Battery is not installed. Battery power is low
1. Metal expanding while
heating or contracting while
cooling
2. Wire connection loose or
wire broken
REMEDY
1. Check burner(s) for dirt
and debris. If found, clean
burner(s) (see Cleaning and
Maintenance, page 27)
2. Replace gas regulator
1. Problem will stop after a few
hours of operation
1. Turn control knob to LO
position and let warm up
for a minute
2. Operate burners until air is
removed from line. Have
gas line checked by local
natural or propane/LP gas
company
3. Observe minimum installation clearances (see pages
9 through 11)
4. Clean burners (see Clean-
ing and Maintenance,
page 27) or replace burner
orice(s)
1. Turn heater off when us-
ing furniture polish, wax,
carpet cleaners or similar
products
1. Refer to Air for Combustion
and Ventilation requirements (page 6)
1. Replace batteries in receiver and hand-held remote
1. This is normal with most
heaters. If noise is excessive, contact qualied service person
2. Check wiring connections
(see wiring diagram, page
29). Replace wire harness
if necessary.
OBSERVED PROBLEM
Yellow ame in front burner
during burner combustion
Slight smoke or odor during
initial operation
Heater produces a whistling
noise when burners are lit
White powder residue forming within burner box or on
adjacent walls or furniture
Moisture/condensation noticed on windows
Remote does not function
Heater produces a clicking/
ticking noise just after burners
are lit or shut off
TROUBLESHOOTING
Continued

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126817-01A 33
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning sup-
plies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors. These odors will
disappear over time.
POSSIBLE CAUSE
1. Heater burning vapors from
paint, hair spray, glues, cleaners, chemicals, new carpet,
etc. (See IMPORTANT state-
ment above)
2. Low fuel supply (propane/
LP only)
3. Gas leak. See Warning
statement at top of page
1. Not enough fresh air is
available
2. Low line pressure
3.
ODS/pilot is partially
clogged
1. Gas leak. See Warning
statement at top of page
2. Control valve or gas control
defective
1. Foreign matter between
control valve and burner
2. Gas leak. See Warning
statement at top of page
1. Hand-held remote control is
too close to heater
REMEDY
1. Open window to ventilate room. Stop using odor
causing products while
heater is running
2. Rell supply tank (propane/
LP only)
3. Locate and correct all leaks
(see Checking Gas Con-
nections, page 15)
1. Open window and/or door
for ventilation
2. Contact local natural or
propane/LP gas company
3. Clean ODS/pilot (see
Cleaning and Maintenance, page 31)
1. Locate and correct all leaks
(see Checking Gas Con-
nections, page 15)
2. Replace control valve or
gas control
1. Take apart gas tubing and
remove foreign matter
2. Locate and correct all leaks
(see Checking Gas Con-
nections, page 15)
1. Move hand-held remote
control unit farther away
from the heater
OBSERVED PROBLEM
Heater produces unwanted
odors
Heater shuts off in use (ODS
operates)
Gas odor even when control
knob is in OFF position
Gas odor during combustion
Log set cycles to pilot, but
room temperature drops to a
lower than ideal level before
log set comes back on

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126817-01A34
PARTS
VARIABLE REMOTE CONTROL MODELS TF18NV, TF18PV, TF2430NV AND
TF2430PV
24
25
28
7
6
11
31
13
30
16
15
14
27
1
26
21
22
22a
29
23
3
2
4
5
8
9
10
20
18
19
17
13a
12
PARTS AVAILABLE, NOT SHOWN
100563-01 Warning Plate 1
103877-01 Lighting Instruction Plate 1
100639-12 Caution Decal 1
101137-02 Hardware Kit 1
GA6060 Lava Rock 1
120466-01 Flextube with Fitting (TF models only) 1
125071-01 Rockwool Embers 1
125070-01 Platinum Bright Embers Kit 1
099998-01 Fan Switch 1
103284-11 Wire Harness 1

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126817-01A 35
PARTS
VARIABLE REMOTE CONTROL MODELS
This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed
under Replacement Parts on page 38 of this manual.
KEY
NO. PART NO. DESCRIPTION QTY.
1 125051-01 18" Dual Burner • • 1
125050-01 24"/30" Dual Burner • • 1
2 125022-01 Base • • 1
125022-02 Base • • 1
3 118842-02 Log Support Bracket • • • • 1
4 125021-01 Valve Mounting Bracket • • • • 1
5 111440-05 Valve, Remote (w/Stepper Mt.) NG. • • 1
111440-06 Valve, Remote (w/Stepper Mt.) LP. • • 1
6 103784-01 Extension Knob (ON/OFF/AUTO) • • • • 1
7 103784-02 Extension Knob (LO/HI) • • • • 1
8 098264-02 Male Connector • • • • 1
9 119217-01 Remote Outlet Tube • • 1
119217-02 Remote Outlet Tube • • 1
10 099918-02 Front Burner Regulator • • • • 1
11 125020-01 18" ASM Pan Burner • • 1
125020-02 24"/30" ASM Pan Burner • • 1
12 125026-01 Burner Inlet Tube • • • • 1
13 124933-01 Holder, Orice • • • • 1
13a 099056-40 Orice, 0.0635 • 1
099056-41 Orice, 0.0335 • 1
099056-47 Orice, 0.066 • 1
099056-46 Orice, 0.0689 • 1
14 125019-01 Ignitor Bracket • • • • 1
15 111435-01 Electronic Ignitor • • • • 1
16 098271-12 Ignitor Cable • • • • 1
17 112829-02 Air Shutter • • • • 1
18 119795-01 Gasket • • • • 1
19 119321-01 Venturi Tube • • • • 1
20 097384-01 ODS Nut • • • • 2
21 116559-04 Natural Gas Air Shutter • • 1
116559-03 Propane/LP Gas Air Shutter • • 1
22 124933-01 Holder, Orice • • • • 1
22a 099056-45 Orice, 0.089 • 1
099056-29 Orice, 0.0595 • 1
099056-18 Orice 0.1015 • 1
099056-36 Orice 0.0689 • 1
23 099387-09 Pilot Tube • • • • 1
24 125339-01 ODS Pilot, Propane/LP Gas • • 1
125339-02 ODS Pilot, Natural Gas • • 1
25 098249-01 Nut, ODS • • • • 2
26 M11084-38 Screw, HWH AB 8-18 x 0.38 • • • • 4
27 M11084-26 Screw, HWH AB 10-24 x 0.38 • • • • 17
28 M12461-26 Screw, HWH AB 10-32 x 0.38 • • • • 4
29 122074-01 Shield, Pilot • 1
125248-01 Shield, Pilot •
30 125023-01 Front Burner Bracket • • • • 2
31 125025-01 Grate 18" • • 1
125025-02 Grate 24"/30" • • 1
121129-05 Proame Receiver Kit (Not Shown) • • • • 1
121129-01 Remote, Proame (Not Shown) • • • • 1
121129-04 Wire Harness, Proame(Not Shown) • • • • 1
18 PV
2430 NV
2430 PV
18 NV

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126817-01A36
PARTS
LOG SETS FOR MODELS LTF18-MM, LTF24-MM, LTF30-MM
This list contains replaceable parts used in your heater. When ordering parts, follow the
instructions listed under Replacement Parts on page 38 of this manual.
KEY
NO.
PART NUMBERS
DESCRIPTION QTYLTF18-MM LTF24-MM
)
LTF30-MM
1 125335-01 125336-01 125337-01 Rear Log #1 1
2 125563-01 125564-01 125565-01 Middle Log #2 1
3 125335-03 125336-03 125337-03 Front Left Log #3 1
4 125563-02 125564-02 125565-02 Front Right Log #4 1
5 125563-03 125564-03 125564-03 Left Top Back Log #5 1
6 125563-04 125564-04 125565-04 Left Top Forked Log #6 1
7 125563-05 125564-05 125565-05 Right Rear Chunk Log #7 1
8 125563-06 125564-06 125564-06 Front Right Middle Log #8 1
9 125563-07 125564-07 125565-07 Top RIght Log #9 1
10 125563-08 125564-08 125564-08 Right Rear Top Log #10 1
11 125563-09 125564-08 125565-09 Left Top Log #11 1
12 125538-01 125538-01 125538-01 Switch Logs 1
2
6
3
4
9
1
7
8
5
10
11
12

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126817-01A 37
PARTS
LOG SETS FOR MODELS LTF18-RS, LTF24-RS, LTF30-RS
This list contains replaceable parts used in your heater. When ordering parts, follow the
instructions listed under Replacement Parts on page 38 of this manual.
KEY
NO.
PART NUMBERS
DESCRIPTION QTYLTF18-RS LTF24-RS LTF30-RS
1 125867-03 125867-09 125867-09 Bottom Ember Log #1 1
2 125867-04 125867-10 125867-10 Rear Log #2 1
3 125867-02 125867-08 125867-14 Right Front Log #3 1
4 125867-01 125867-07 125867-13 Left Front Log #4 1
5 125867-06 125867-12 125867-12 Right Crossover Log #5 1
6 125867-05 125867-11 125867-11 Left Crossover Log #6 1
7 121079-01 121079-01 121079-01 Switch Log 1

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126817-01A38
ACCESSORIES
Purchase these heater accessories from
your local dealer. If they can not supply these
accessories, call INNOVATIVE HEARTH
PRODUCTS at 1-800-655-2008 for referral
information. You can also write to the address
listed on the back page of this manual.
FIREPLACE HOOD
Black - GA6050
Antique Brass - GA6053
For all models. Helps deect heat away from
mantel or wall above replace. Fits openings
28" to 48" wide.
DAMPER CLAMP - GA6080
For all models. Permanently opens chimney
ue damper for vented operation.
LAVA ROCK - GA6060
For all models. Order when additional rock
is desired.
FLOOR MEDIA KIT - FM100
For all models. Includes lava rock, burner
embers, and burner cinders.
CONTROL COVER KIT - CC100
For all models. Includes control cover log
and 6 unique fall-away logs.
REPLACEMENT PARTS
Note: Use only original . This will protect your
warranty coverage for parts replaced under
warranty.
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s), call INNOVATIVE HEARTH PRODUCTS at 1-800-655-2008.
When calling, have ready:
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• purchase date
Usually, we will ask you to return the part to
the factory.
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specied heat
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If
so, contact your local propane/LP or natural
gas supplier.
TECHNICAL SERVICE
You may have further questions about instal-
lation, operation or troubleshooting. If so,
contact INNOVATIVE HEARTH PRODUCTS
at 1-800-655-2008. When calling please
have your model and serial numbers of your
heater ready.
You can also visit our web site at
www.IHP.US.com.

Innovative Hearth Products
Superior™ Brand Gas Log Set
Limited Three Year Warranty
THE WARRANTY
Innovative Hearth Products Limited Three Year Warranty ("IHP") warrants your Superior™ brand Gas Log Set ("Product") to be free from defects in materials and workmanship
at the time of manufacture. The logs and grate carry the Limited Three Year Warranty. After installation, if covered components manufactured by IHP are found to be defective in materials or workmanship during the Limited Three Year Warranty period and while the Product remains at the site of the original installation, IHP will, at its option,
repair or replace the covered components. If repair or replacement is not commercially practical, IHP will, at its option, refund the purchase price or wholesale price of the
IHP product, whichever is applicable. IHP will also pay IHP prevailing labor rates, as determined in its sole discretion, incurred in repairing or replacing such components.
THERE ARE EXCLUSIONS AND LIMITATIONS to this Limited Three Year Warranty as described herein.
COVERAGE COMMENCEMENT DATE
Warranty coverage begins on the date of installation. In the case of new home construction, warranty coverage begins on the date of first occupancy of the dwelling or six
months after the sale of the Product by an independent IHP dealer, whichever occurs earlier. The warranty shall commence no later than 24 months following the date of
product shipment from IHP, regardless of the installation or occupancy date.
EXCLUSIONS AND LIMITATIONS
This Limited Three Year Warranty applies only if the Product is installed in the United States or Canada and only if operated and maintained in accordance with the printed
instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices.
This warranty is non-transferable and extends to the original owner only. The Product must be purchased through a listed supplier of IHP and proof of purchase must be
provided. The following do not carry the Limited Three Year Warranty but are warranted as follows:
Gas components – Repair or replacement for one year from the date of installation.
Remote control – Repair or replacement for one year from the date of installation.
Labor coverage – Prevailing IHP labor rates apply for the warranty period of the component.
Parts not otherwise listed carry a 90 day warranty from the date of installation.
Whenever practicable, IHP will provide replacement parts, if available, for a period of 10 years from the last date of manufacture of the product.
IHP will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fire, flood or acts of God; (b) damages caused by abuse, negligence, misuse, or
unauthorized alteration or repair of the Product affecting its stability or performance (The Product must be subjected to normal use. The Product is designed to burn either
natural or propane gas only. Burning conventional fuels such as wood, coal or any other solid fuel will cause damage to the Product, will produce excessive temperatures
and could result in a fire hazard.); (c) damages caused by failing to provide proper maintenance and service in accordance with the instructions provided with the Product;
(d) damages, repairs or inefficiency resulting from faulty installation or application of the Product.
This Limited Three Year Warranty covers only parts and labor as provided herein. In no case shall IHP be responsible for materials, components or construction which are
not manufactured or supplied by IHP or for the labor necessary to install, repair or remove such materials, components or construction. Additional utility bills incurred due to
any malfunction or defect in equipment are not covered by this warranty. All replacement or repair components will be shipped F.O.B. from the nearest stocking IHP factory.
LIMITATION ON LIABILITY
It is expressly agreed and understood that IHP’s sole obligation and the purchaser’s exclusive remedy under this warranty, under any other warranty, expressed or implied,
or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified herein.
In no event shall IHP be liable for any incidental or consequential damages caused by defects in the Product, whether such damage occurs or is discovered before or after
replacement or repair, and whether such damage is caused by IHP’s negligence. IHP has not made and does not make any representation or warranty of fitness for a particular
use or purpose, and there is no implied condition of fitness for a particular use or purpose.
IHP makes no expressed warranties except as stated in this Limited Three Year Warranty. The duration of any implied warranty is limited to the duration of this expressed
warranty.
No one is authorized to change this Limited Three Year Warranty or to create for IHP any other obligation or liability in connection with the Product. Some states and
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. The provisions of
this Limited Three Year Warranty are in addition to and not a modification of or subtraction from any statutory warranties and other rights and remedies provided by law.
INVESTIGATION OF CLAIMS AGAINST WARRANTY
IHP reserves the right to investigate any and all claims against this Limited Three Year Warranty and to decide, in its sole discretion, upon the method of settlement.
To receive the benefits and advantages described in this Limited Three Year Warranty, the appliance must be installed and repaired by a licensed contractor approved by IHP.
Contact IHP at the address provided herein to obtain a listing of approved dealers/distributors. IHP shall in no event be responsible for any warranty work done by a
contractor that is not approved without first obtaining LHP's prior written consent.
HOW TO REGISTER A CLAIM AGAINST WARRANTY
In order for any claim under this warranty to be valid, you must contact the IHP dealer/distributor from which you purchased the product. If you cannot locate the dealer/
distributor, then you must notify IHP in writing. IHP must be notified of the claimed defect in writing within 90 days of the date of failure. Notices should be directed to the
IHP Warranty Department at 1508 Elm Hill Pike, Suite 108; Nashville, TN 37210 or visit our website at WWW.SUPERIORFIREPLACES.US.COM.
Printed in U.S.A. © 2014 Innovative Hearth Products LLC
P/N 900247-00, Rev. NC, 01/2014
Innovative Hearth Products
1508 Elm Hill Pike, Suite 108 • Nashville, TN 37210

www.SuperiorFireplaces.US.com
126817-01A40
KEEP THIS WARRANTY
Model (
located on product or identication tag
) _____________________________
Serial No. (
located on product or identication tag
) __________________________
Date Purchased __________________________
Keep receipt for warranty verication.

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