Page 1
Page 1 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Superchips Model 3815
flashpaq
Tuner
.
2004-2006 Dodge Ram V8 5.7L HEMI
Vehicle Programming Instructions
PLEASE READ THIS ENTIRE INSTRUCTION SHEET BEFORE YOU PROCEED
Your 3815 FLASHPAQ tuner is setup specifically for your 2004-2006 Dodge RAM Hemi. The
3815 FLASHPAQ houses specialized databases that contain optimally calibrated, individual
vehicle application, performance programs which tune BOTH the engine & transmission.
Superchips calibrations include optimization of the entire power band – from idle to redline! Part
throttle, as well as Wide Open Throttle is covered with Superchips FLASHPAQ Tuning.
Superchips calibrations include 91 Octane Performance, 87 Octane Economy, and 91 Octane
Towing Performance for stock vehicles. Check www.flashpaq.com
icon for additional tuning levels.
The Superchips 3815 FLASHPAQ also offers users the following options:
Adjustable Vehicle Top Speed Limiter
Adjustable Engine Rev Limiter
Adjustable Tire Height (Correction of Speedometer)
Log onto www.flashpaq.com
and click on the FLASHPAQ icon for additional updates.
Thank you for choosing Superchips’ new FLASHPAQ
Tuner, a state-of-the-art, high powered tuning and data
acquisition
created this product from your requests.
The new FLASHPAQ Tuner includes the following
features:
Internet Updateable – Supports web updates
Built-In DTC Definitions – No lookup manual needed
Built-In Help Screens – Reduces needs for user manual
USB Communications – Connects to any PC
Custom Application Upgradeable – Download customs
Multiple Tuning Levels – User Selectable Tuning Types
Increased User Options – Allow user more control
Ergonomically Designed Case – Fits well in hand
Large, SoftKey Buttons – Easy operation
Permanently mounted cable – No assembly required
300% Bigger Screen – Includes graphics support
BackLight Screen – Easy to view day or night
1
tool. We listened to our customers and
and click on the FLASHPAQ
2
with USB
Page 2 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
.
Table of Contents
Product Information Page 1
Table of Contents Page 2
Superchips Warranty & Return Policy Page 3
Dealership Reprogramming
Vehicle Preparation Page 4
Section A: Overview of FLASHPAQ
Hardware Overview Page 5
Connecting Flashpaq to my vehicle Page 6
Opening Screen Overview Page 6
Quick Start – Flashpaq Setup & Info
Part number, Firmware, Database, Serial Number Page 7
Set Screen Contrast Page 7
Set Screen Backlight Page 7
Quick Start – Program NOW
Program my vehicle with Superchips Page 8
Program my vehicle with User Options Page 9
Program my vehicle to factory stock Page 10
Menu Layout – FLASHPAQ
FLASHPAQ Hardware Setup & Info Page 11
Menu Layout – Performance Tuning
Read Vehicle Page 12
Change Setup Page 13
View Settings Page 14
Program Vehicle Page 15
Menu Layout – Advanced Features
Data Logging Page 16
Section B: (F.A.Q) Frequently Asked Questions
Frequently Asked Questions (F.A.Q.) Page 17
Recovery Procedure Page 22
1
Visit www.flashpaq.com for availability
2
Windows XP, 2000 or higher (MAC, UNIX, LINUX Not supported)
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 2
y
Page 3 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
If for any reason during the first thirty (30) days after your purchase of a new Superchips product (“Product”),
you may return it to the place you bought it for a full refund of the purchase price, credit or a replacement
Product at the dealer’s discretion. This Guarantee does not apply to products purchased from auctions nor
does it apply to Products purchased used. Follow these procedures to get your refund or replacement.
1. If you are returning a MicroTuner or Flashpaq, use the MicroTuner or Flashpaq to return your
vehicle to the stock settings for the vehicle. Instructions are included in the user manual.
2. Put the Product back in its original packaging.
3. Make a copy of your sales receipt. The sales receipt must be from the location where you
purchased your Product and must include the name of the business, its address, and the part
number or description of the applicable Superchips Product. Invoices, credit card statements, or
sales receipts from an online payment service company will not be accepted.
4. Return the Product in its original packaging with a copy of the sales receipt to the place of
purchase.
What is Covered? This warranty covers any defects in materials or workmanship in any product sold by
Superchips or its affiliates through its authorized dealers (“Product”). Warranty is valid only for new products
purchased through Authorized Dealers; (Proof of purchase is required for all warranty claims).
How Long Does the Coverage Last? This warranty lasts for one (1) year from the date of purchase.
Coverage terminates if you sell or otherwise transfer ownership of the Product.
What will Superchips Do? Superchips will repair or replace the defective or malfunctioning Product or any
defective or malfunctioning part thereof at no charge. This warranty covers parts and labor only. Superchips
will reimburse you for all reasonable shipping charges within the first thirty (30) days of purchase.
What Does This Warranty Not Cover? This warranty does not cover any problem that is caused by abuse,
misuse, acts of God, or improper installation or repair by non-Superchips personnel. This warranty does not
cover Products purchased used nor does it apply to Products purchased from auctions or entities that are
not Superchips’ authorized dealers. This warranty does not cover damage to your vehicle. Use of the
Product to change the performance characteristics of your vehicle could invalidate the warranty provided by
the vehicle manufacturer. Consult your vehicle warranty before using the Product on your vehicle.
SUPERCHIPS SHALL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, OR
INCIDENTAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How Do You Get Service? If something goes wrong with your Product during the warranty period, use the
following procedure to return the Product to Superchips.
1. Call Superchips’ Customer Service at 1-888-227-2447 Monday through Friday from 8:00 am to
5:00 pm EST to request a Return Authorization (“RA”) number.
2. Mark the outside of the shipping package with the RA number. Packages that are not marked
with the RA number will be refused.
3. Make a copy of your sales receipt. The sales receipt must be from the location where you
purchased your Product and must include the name of the business where you purchased the
Product and the address of such business. Invoices, credit card statements, or sales receipts
from an online payment service company will not be accepted.
4. Send the Product, postage paid, the copy of the sales receipt, a brief written description of the
We will inspect the Product and either repair it or replace it with a new or rebuilt Product. We reserve the
right to use refurbished parts when making repairs.
Your Rights Under State Law: This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
problem, and your contact information to:
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Refund Policy
Superchips, Inc.
Limited Warranty
Superchips, Inc.
1790 East Airport Blvd
Sanford, FL 32773
Attn: Warranty Claims
.
Page 4 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
.
Caution
The “Performance” and “Towing” Tuning Levels require that you use at least 91 octane
fuel. Using a lower octane fuel while the “Performance” or “Towing” Tuning Level is
selected ma
cause “pinging” that can be harmful to your vehicle .
About Maximum Trailer Weight
The original manufacturer of your vehicle has specified a Maximum Trailer Weight for your
vehicle. It may be found in your vehicle owner’s manual.
This Superchips product is designed to increase your engine power and performance. It
does not change the engine, suspension or drive train characteristics that limit the maximum
trailer weight your vehicle is designed to tow. Towing trailer weights above the maximum
trailer weight specified by the vehicle manufacturer may cause transmission or other
damage.
If you wish to tow greater than the maximum trailer weight for your vehicle, modifications to
your vehicle may need to be made. Consult your performance auto mechanic for the proper
vehicle modifications.
Damage caused by towing weights greater than the maximum trailer weight specified for
your vehicle shall not be the responsibility of Superchips Inc.
Important Note Regarding Storage of Your
FlashPaq
Tuner
It is not recommended to store your FlashPaq Tuner in your vehicle in extreme heat, direct
sunlight, or extreme cold (temperatures near or below freezing). These conditions can cause
Your Vehicle’s STOCK Program
The FLASHPAQ Tuner stores a copy of your vehicle’s original stock computer program.
To begin, your vehicle’s computer must contain the manufacturer’s STOCK factory program
you have used a programmer from another aftermarket company you must use their product to
return your computer back to STOCK condition before proceeding. If you have an aftermarket
performance-enhancing electronic device installed, it must be removed prior to using the
Superchips FLASHPAQ Tuner.
. If
Your Vehicle and Service Centers
If you need to return your vehicle to a service center, restore the vehicle’s program to its STOCK
program. The service center might reprogram your vehicle with an updated STOCK program
without your knowledge. If your vehicle has not been returned to its STOCK program prior to
service, the Superchips FLASHPAQ Tuner will no longer be able to program your vehicle. Such
a failure is not covered by the Superchips Inc. warranty.
Vehicle Preparation
Before connecting the FLASHPAQ Tuner to your vehicle, make sure that:
• All power-draining accessories are turned off, including radio, lights, cell phones, etc., The
FLASHPAQ Tuner needs full battery voltage to program your vehicle.
• Ensure your vehicle battery is fully charged and not connected to a battery charger.
• Do not leave the FLASHPAQ Tuner connected and unattended for any length of time.
This prevents unnecessary battery drain.
• Do not remove the programming cable during any programming sequence.
Please follow the FLASHPAQ Tuner display screens.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 3
Page 5 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section A – Overview of
FLASHPAQ
1. Understanding the hardware
Graphical Display
SoftKeys
Buttons
(Note screen
relation)
.
USB
Port
for PC
Page 6 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section A – Overview of
.
FLASHPAQ
2. Connecting Flashpaq to my vehicle
Diagnostic port
close up
The Flashpaq plugs into your vehicle’s The port and cable are
diagnostic port usually underneath the dash setup to only fit on one
below the steering wheel (see white arrow). way. Typically the wider
Some vehicles may have the diagnostic port edge faces the top, as
directly facing the floor of the vehicle. shown above.
3. The Opening Screen
When a Flashpaq is first powered up, the opening screen is displayed
Vehicle Cable
The screen text on your particular
FLASHPAQ
Tuner may differ from the example above.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
FLASHPAQ Setup – See Flashpaq Setup section
o About
o Set Screen Contrast
o Set Screen Backlight
Performance Tuning – See Performance Tuning section
o Read Vehicle
o Change Settings
o View Settings
o Program Vehicle
Advanced Features – See Advanced Features section
o Diagnostic Codes
o Data Logging (visit www.flashpaq.com
for updates)
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 4
Page 7 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section A – Overview of
FLASHPAQ
4. Quick Start – The FLASHPAQ Setup
From the Opening Screen - FLASHPAQ Setup
*** Press DOWN to scroll as needed ***
1) Press ENTER – after selection of FLASHPAQ Setup
2) Press ENTER – after selection of About
3) Screen Displays:
• Product Description
• Product Part Number
• “Operating Software” Firmware (F/W) Version #
Visit www.flashpaq.com
for latest updates
• Calibration (Tuning File) Database Version #
Visit www.flashpaq.com
for latest updates
• Product Serial Number
4) Press EXIT – Returns to the Opening Screen
From the FLASHPAQ Setup Screen – Set screen Contrast
1) Press ENTER – after selection of FLASHPAQ Setup
2) Press ENTER – after selection of Set Contrast
3) Press DOWN/UP & SAVE – adjusts screen Contrast to
increase or decrease (text/graphics darkness)
From the FLASHPAQ Setup Screen – Set screen Backlight
1) Press ENTER – after selection of Set Backlight
2) Press DOWN/UP & SAVE – adjusts screen Backlight to
increase or decrease (screen brightness)
3) Press EXIT – returns to Flashpaq opening screen
.
Page 8 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section A – Overview of
.
FLASHPAQ
5. Quick Start – Program my vehicle with Superchips NOW!!!
Please follow the steps below to program your vehicle
*** Press DOWN to scroll as needed ***
From the opening screen
1) Press ENTER – selec ts Performance Tuning
2) Press ENTER – selec ts Read Vehicle
3) Press ENTER – selec ts Read Stock
4) Follow ON SCREEN – Vehicle Ignition Switch ON/OFF/ON
(DO NOT START VEHICLE!!)
5) Press EXIT – returns you to the previous screen
From this screen
1) Press ENTER – selec ts Change Setup
2) Press ENTER – selec ts Power Level
3) Press SAVE – selects the highlighted tuning level
4) Press EXIT – returns you to previous screen
From this screen
1) Press ENTER – selec ts Program Vehicle
2) Follow ON SCREEN – Vehicle Ignition Switch OFF/ON
(DO NOT START VEHICLE!!)
Upon completion, remove cable from vehicle.
Your vehicle is now programmed with Superchips tuning! You may
now start your vehicle.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 5
Page 9 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section A – Overview of
.
FLASHPAQ
6. Quick Start – Program my vehicle with User Options NOW!!!
Please follow the steps below to program your vehicle
*** Press DOWN to scroll as needed ***
From the opening screen
1) Press ENTER – after selection of Performance Tuning
2) Press ENTER – after selection of Read Vehicle
3) Press ENTER – after selection of Read Stock
4) Follow ON SCREEN – Vehicle Ignition Switch ON/OFF/ON
(DO NOT START VEHICLE!!)
5) Press EXIT – returns you to the previous screen
From this screen
1) Press ENTER – after selection of Change Setup
2) Press ENTER – after selection of Power Level
3) Press SAVE – after selection of the highlighted tuning level
4) Press ENTER – after selection of Options
5) Press ENTER – after selection of Rev Limiter
6) Press Minus/Plus & SAVE – adjusts Rev Limiter
7) Press ENTER – after selection of Speed Limiter
8) Press Minus/Plus & SAVE – adjusts Speed Limiter
9) Press ENTER – after selection of Tire Size
10) Press Minus/Plus & SAVE – adjusts Tire Size Height
11) Press EXIT – returns you back one screen
From this screen
1) Press ENTER – selec ts Program Vehicle
2) Follow ON SCREEN – Vehicle Ignition Switch ON/OFF/ON
(DO NOT START VEHICLE!!)
Upon completion, remove cable from vehicle.
Your vehicle is now programmed with Superchips and user options!
You may now start your vehicle.
Page 10 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section A – Overview of
.
FLASHPAQ
7. Quick Start – Return my vehicle to factory stock NOW!!!
Please follow the steps below to program your vehicle
*** Press DOWN to scroll as needed ***
From the opening screen
1) Press ENTER – after selection of Performance Tuning
2) Press ENTER – after selection of Change Setup
3) Follow ON SCREEN – Vehicle Ignition Switch ON/OFF/ON
(DO NOT START VEHICLE!!)
4) Follow ON SCREEN – Vehicle Ignition Switch ON/OFF/ON
(DO NOT START VEHICLE!!)
5)
5) Press ENTER – after selection of Power Level
6) Press SAVE – after selection of the highlighted tuning level
7) Press EXIT – returns you to previous screen
From this screen
1) Press ENTER – after selection of Program Vehicle
2) Follow ON SCREEN – Vehicle Ignition Switch OFF/ON
(DO NOT START VEHICLE!!)
Upon completion, remove cable from vehicle.
Your vehicle’s program is now returned to factory stock. You may
now start your vehicle.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 6
Page 11 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section A – Overview of
FLASHPAQ
8. Understanding the Menu Screens
About: Displays Tuner Firmware Version, Database Version, Serial Number
Visit www.flashpaq.com
Set Screen Contrast: Allows changes to screen text & graphics darkness
Set Screen BackLight: Allows changes to screen brightness level
(Adjustable for extreme viewing situations – direct sunlight, nighttime, low lighting)
FlashPaq
Setup
About
Displays
Firmware #
Data base #
Serial #
for latest updates
FlashPaq
Main Menu
Performance
Tuning
FlashPaq
Setup
Set Screen
Contrast
Adjust
Contrast
0-100%
FLASHPAQ
Setup
Advanced
Features
Set Screen
BackLight
Adjust
BackLight
0-100%
.
Page 12 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section A – Overview of
FlashPaq
Main Menu
FLASHPAQ
.
FlashPaq
Setup
Read
Vehicle
Display Vehicle ID: Displays vehicle identification from the connected vehicle
Read Stock Vehicle: Reads the factory stock file(s) from the connected vehicle
Change
Setup
Performance
Performance
Read
Vehicle ID
Display
Vehicle ID
Read Vehicle
Tuning
Tuning
Read
Vehicle
Read Stock
Stock Vehicle
Read
View
Settings
Advanced
Features
Program
Vehicle
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 7
Page 13 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section A – Overview of
FlashPaq
Main Menu
FLASHPAQ
FlashPaq
Setup
Select
Performance
Performance: Selects Superchips optimum performance tuning for engine & transmission
Towing: Selects Superchips optimum towing tuning for engine & transmission
87 Octane: Selects Superchips optimum 87 octane tuning for engine & transmission
Stock: Selects factory stock tuning for engine & transmission.
Rev Limiter: Allows changes to the engine rev limiter
(Adjustable in 10 RPM increments)
Speed Limiter: Allows changes to the vehicle top speed limiter
(Adjustable in 1 MPH increments)
Adjust Height: Allows changes to vehicle tire height for speedometer correction.
(Adjustable in ¼ inch increments)
Read
Vehicle
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Power Level
Select
Towing
Select
87 Octance
Superchip & Superchips are registered trademarks of Superchips, Inc.
Performance
Tuning
Performance
Tuning
Change
Setup
Change
Setup
Select
Stock
Change Setup – Power Level
Change Setup – Options
View
Settings
Rev
Limiter
Adjust RPM
Min-Max
Options
Speed
Limiter
Adjust MPH
Min-Max
Advanced
Features
Program
Vehicle
Tire Size
Adjust Height
Min-Max
.
Page 14 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section A – Overview of
FlashPaq
Main Menu
FLASHPAQ
.
FlashPaq
Setup
Display Vehicle ID & Tuner Status: Displays stored vehicle ID & tuner programming status
(This feature displays previously read data, no communications with the vehicle occur)
Display Power Level: Displays stored user selection from Change Setup - Power Level.
(This feature is for display only, to make changes see Performance Tuning - Change Setup)
Display Options: Displays current settings user has selected from Change Setup – Options.
(This feature is for display only, to make changes see Performance Tuning - Change Setup)
Read
Vehicle
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
FlashPaq
Vehicle ID
Tuner Status
Change
Setup
Status
Display
Superchip & Superchips are registered trademarks of Superchips, Inc.
Performance
Tuning
Performance
Tuning
Settings
View
Settings
Power Level Options
Display
Power Level
View Settings
View
Display
Options
Advanced
Features
Program
Vehicle
Page 8
Page 15 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section A – Overview of
FlashPaq
Main Menu
FLASHPAQ
.
Page 16 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section A – Overview of
FLASHPAQ
.
FlashPaq
Main Menu
FlashPaq
Setup
Read
Vehicle
Program Vehicle: Programs vehicle based on Change Setup – Power Level and Options.
(This feature is for live vehicle programming; an active vehicle connection to tuner is required.
Superchips optimum tuning will be installed without modification unless the user changes
settings in Power Level – Options)
Change
Setup
Performance
Tuning
Performance
Tuning
Program
Vehicle
Program Vehicle
View
Settings
Advanced
Features
Program
Vehicle
FlashPaq
Setup
Display DTC’s: Reads & displays DTC’s (Diagnostic Trouble Codes) from connected vehicle.
Clear DTC’s: Clears current DTC’s (Diagnostic Trouble Codes) from connected vehicle.
(This feature is for live vehicle diagnostics; an active vehicle connection to tuner is required.
Data Logging: Available Winter 2006
Read DTCs AdvancedClear DTCs Log by Speed
(This feature is for live vehicle diagnostics; an active vehicle connection to tuner is required.
Vehicle DTC’s, if present, will be displayed along with a full text description, when available)
Vehicle DTC’s, if present, will be cleared. If DTC’s reoccur, this could indicate a vehicle
malfunction or problem condition)
Diagnostic
Codes
Performance
Tuning
Diagnostics
Data Logging
Advanced
Features
Log by
Distance
Advanced
Features
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 9
Page 17 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
.
Section B – (F.A.Q) Frequently Asked Questions
A. Blank Display Screen when plugged into vehicle
Solution: Your diagnostic port may share power with the radio/cluster/underhood lamp fuse.
Please check the owner manual & replace if bad, typically this fuse is labeled #51, 20 amp.
If a blown fuse is not found, check the pin connectors in your vehicle diagnostic connector.
Make sure that none of these pins have been pushed out of the connector body.
(Note: Typically not all pins are present in this connector)
If still no resolution, plug your FLASHPAQ Tuner into another Dodge truck or Jeep. If the
FLASHPAQ Tuner powers up, your truck has something wrong with either the pins/wiring
harness or there is still a blown fuse in that circuit of the vehicle.
If your FLASHPAQ Tuner fails to power up on a second Dodge truck or Jeep, call Superchips
Customer Service at 407-585-7000 to ask for a Return Authorization (RA) to send the
FLASHPAQ Tuner in for inspection.
B. FLASHPAQ ‘Tuner Requires an Update’
Solution: Your FLASHPAQ Tuner does not have the calibration files necessary to tune your
vehicle; therefore a database update may be necessary.
1) Write down any screen prompted text, such as
Tuner Requires
an Update...
Call Superchips!
Use Code #E-XX (XX=a two digit number)
Or
Use Code #T-XX (XX=a two digit number)
Record this File
2) If you have internet access follow below, if not skip to step 4
3) From any PC running Windows 98SE or higher
4) Call Superchips customer service and request a RA #
Name: XXXXXXXXXX
a. Connect to the internet
b. Go to www.flashpaq.com
c. Click on “existing customers” link.
d. Follow on screen prompts
i. Plug in your supplied FLASHPAQ to PC USB cable
ii. Install software drivers, as prompted
iii. Run the application to update your tuner
iv. Close Internet
v. Disconnect tuner
vi. Return to vehicle for programming
a. Superchips will issue a RA#
b. Please include your Proof Of Purchase (POP)
c. Return ship the tuner to Superchips
Page 18 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
.
Section B – (F.A.Q) Frequently Asked Questions
C. Vehicle Requires a Factory (Dealer) Update
If your FLASHPAQ Tuner has found your vehicle box code and it is problematic to tune, the
following messages will be displayed:
Vehicle Requires
a Factory Update
Call Superchips!
Use Code #E-XX
Record this File
Name: XXXXXXXXXX
Solution: Superchips has found that some stock applications have numerous problems that
have been fixed with an updated stock program available from a dealer for your vehicle. An
update of the stock program in your vehicle is required before your FLASHPAQ Tuner may be
used on your vehicle.
You may call Superchips Customer Service for confirmation that a dealer updated file is
available and instructions about how to have the stock files for your vehicle updated. Write
down both the Code number (#E-XX) and the File Name XXXXXXXXXX and give this to the
Superchips customer service representative.
D. Unsupported application
If your particular vehicle or engine type is not currently supported by the FLASHPAQ Tuner,
the following error messages will be displayed:
This application
is unsupported
currently! Call
us if incorrect.
Call Superchips!
Use Code #E-36
Solution: Check year, model and engine to verify the FLASHPAQ Tuner being used is correct
for the application. If not, return it to the dealer from which it was purchased for the correct
FLASHPAQ Tuner. If the vehicle is correct for the FLASHPAQ Tuner being used, call
Superchips Customer Service at 407-585-7000 for a Return Authorization number to send the
FLASHPAQ Tuner in for inspection.
E. Non-Stock File Application
If the FLASHPAQ Tuner has checked your file and cannot match it to a stock file the following
messages will be displayed:
Vehicle File is
Not Stock...
Call Superchips!
Use Code #E-43
Solution: This may be because another programmer has been previously used to reprogram
the vehicle. The vehicle computer must be reprogrammed with a valid stock program before
trying to use the Superchips FLASHPAQ Tuner. You may call Superchips Customer Service
for instructions about how to have the stock files for your vehicle updated. Write down both the
Code number (#E-XX) and the File Name XXXXXXXXXX and give this to the Superchips
customer service representative.
(XX=a two digit number)
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 10
Page 19 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
.
Section B – (F.A.Q) Frequently Asked Questions
F. Locked Vin Number
As long as FLASHPAQ Tuner programming is in a vehicle, the tuner is “locked” to that vehicle.
If an attempt is made to use your “locked” FLASHPAQ Tuner on a different vehicle the
following
messages will be displayed:
Solution: Return the original vehicle back to stock before using the FLASHPAQ Tuner on a
different vehicle or purchase another FLASHPAQ Tuner for use on a second vehicle.
G. Not original Program ID
If the FLASHPAQ Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the
dealership to a different Box Code (identification number) without first using the FLASHPAQ
Tuner to
Return the Vehicle to Stock, the following messages will be displayed:
Solution: Your FLASHPAQ Tuner can only be unlocked if it is able to return the ‘VIN locked’
vehicle to stock. Since a dealership has replaced Superchips tuning with updated stock tuning,
you will need to visit www.flashpaq.com
H: Checksum Error
If the FLASHPAQ Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the
dealership to the same Box Code (identification number) without first using the FLASHPAQ
Tuner to
Return the Vehicle to Stock, the following messages will be displayed:
Solution: Your FLASHPAQ Tuner can only be unlocked if it is able to return the ‘VIN locked’
vehicle to stock. Since a dealership has replaced Superchips tuning with stock tuning, you will
need to visit www.flashpaq.com
Locked VIN
is mismatched!
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-37
Not the Original
Program ID
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-38
and click on the FLASHPAQ icon.
Not the Original
Program Checksum
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-39
and click on the FLASHPAQ icon.
Page 20 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
Section B – (F.A.Q) Frequently Asked Questions
.
I. Upload Error
If the FLASHPAQ Tuner cannot detect the ignition is in the on position the following messages
will be displayed:
Problem with
uploading!
Please retry
Call Superchips!
Use Code #E-XX
Solution: Make sure Ignition is ON (DO NOT START VEHICLE!). Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary.
J. Ignition ON Error
If the FLASHPAQ Tuner cannot detect that the ignition is in the ON position, the following
messages will be displayed:
(XX=a two digit number)
Cannot Detect
Ignition On
Please retry
Call Superchips!
Solution: Make sure Ignition key is turned completely forward in the ON position (DO NOT
START VEHICLE!)
possible that your vehicle’s battery charge is low, please check and correct, if necessary.
K. Communications Error
If the FLASHPAQ Tuner looses communications the following messages will be displayed:
Use Code #E-31
. Check to see if pins are pushed out of the diagnostic connector. It is
Communications
Error!!!
Please retry
Call Superchips!
Solution: Make sure Ignition is ON (DO NOT START VEHICLE!). Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary. If it still fails,
then contact Superchips.
L. The FLASHPAQ Tuner did not program same number of files as saved
This is normal. The FLASHPAQ Tuner communicates with all the necessary modules on the
vehicle to gain the information needed to correctly operate. It may be necessary to save
additional files that are not programmed to allow for correct tuning.
M. My friend’s truck has the same engine but programs or reads at different speeds.
Each vehicle configuration has been optimized to the fastest and safest method of operation.
Your friend’s truck may have different types of vehicle computers in his truck which may
require more or less time to do certain operations.
N. Why do similar vehicle types have different numbers of files?
Even similar vehicles can have different configurations and quantities of computers. The
FLASHPAQ Tuner communicates with all the necessary computer modules in the vehicle to
gain the information needed to operate correctly.
O. My friend’s truck has the same engine but is tuned differently, why?
Each vehicle configuration has been optimized for the best tuning. Your friend’s truck may
have different types of vehicle computers, thus requiring different tuning.
Use Code #E-XX
The FLASHPAQ Tuner will need to be returned to Superchips.
Frequently Asked Questions (F.A.Q.)
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 11
Page 21 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
.
Recovery Procedure
In the event of a status message during a programming sequence, the FLASHPAQ Tuner will
attempt to recover the vehicle to the original stock program. It is necessary to carefully follow
the screen prompts, possibly requiring multiple “Ignition OFF” and “Ignition ON” sequences, to
correctly return the vehicle to stock settings.
Status Notification
When recovery is completed your vehicle is returned to factory stock. You are now able to
start your vehicle normally. You may now attempt to use the FLASHPAQ Tuner to program
your vehicle again or to program another vehicle (the tuner is now reset and not locked to a
vehicle). Follow the on-screen prompts. In the event that recovery is unsuccessful, or for
any reason the FLASHPAQ Tuner fails to complete its programming cycle, a Status
message will be displayed on the unit. Please make note of the message displayed and
contact Superchips Customer Service.
Page 22 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 12
Page 23 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
.
Page 24 of 24 Form 0151E 3815 03/29/2007 Superchips Inc
If it is necessary to return your Flashpaq Tuner to Superchips, please take a moment to
copy and fill out this form. The following inf orm ation will be necessary to process your
request.
Check list:
.
Complete this form and have it available when you contact Superchips.
Contact Superchips Customer Service @ 407.585.7000 to obtain an RA number.
An RA number must be issued, enter the RA number on the bottom of this form.
Attach a photocopy of your purchase receipt to this form.
Attach this form to the product being returned to Superchips.
Name:______________________________________________
Street Address: _______________________________________
City: _______________________ State: _______ Zip: _________
Home Phone:__________________ Other phone: _______________
Place of purchase: _____________________________________
Date of Purchase: ______________________
Vehicle Year: _____ Vehicle Make: _______
Vehicle Model: ______________________
VIN Number: __________________________
Transmission:
Tuner model: _____________________
Serial number on back of Flashpaq Tuner: ______________________
E-mail address: _____________________________________________________
Automatic Manual
If in "Needs Update" Mode
or there is a Status Message
Please List:
File/Status #1:
File/Status #2:
File/Status #3:
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
RA Number:_________________
Prior to returning any product to Superchips, you must obtain
an RA number; please contact Superchips customer service at
407.585.7000.
Please attach a photocopy of sales receipt here.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Flashpaq.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
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