SunStar B2373952 User Manual

SUNSTAR GLASS™

Models: SGL35-N7and L7

Two Stage (or Single stage)

UNVENTED - (For all Outdoor applications

and Indoor Non-Residential Spaces)

FOR YOUR SAFETY: If this heater is installed indoors, it must be in a sufficiently ventilated space. Exhaust fans MUST be operating on an appropriate cycle when heaters are operating to avoid a high concentration of carbon monoxide. When installed in insufficient ventilated spaces this heater may give off carbon monoxide, an odorless and poisonous gas. CARBON MONOXIDE POISONING MAY LEAD TO DEATH. Early signs of carbon monoxide poisoning resemble the flue with headaches, dizziness and nausea. If you experience these signs, GET FRESH AIR IMMEDIATELY! Have the heaters serviced as soon as possible and check the ventilation into the building.

OWNER / INSTALLER: For your safety this manual must be carefully and thoroughly read and understood before installing, operating or servicing this heater. Make certain to follow the Clearances to Combustibles Section 4. This heater is intended for use with either Natural Gas or Propane Gas. It must be installed by a qualified service person or a licensed contractor in accordance with state and local codes.

: Improper installation, adjustment, alteration, service, or maintenance can cause property damage, injury or death. Read the installation, operation and maintenance instructions thoroughly before installing or servicing this heater. For assistance or additional information, consult a qualified installer, service agency or the gas supplier.

For Indoor Installations INSPECT all combustion air openings into the building and, if necessary, clear if they

become blocked.

INSTALLER: This manual is the property of the owner. Please present this manual to the owner when you leave the job site.

IF YOU SMELL GAS:

DANGER

1. Shut off gas to the appliance.

2. Extinguish any open flame.

3. If odor continues, keep away from the

appliance and immediately call your gas supplier.

DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

An LP-cylinder not connected for use shall not be stored in the vicinity of this or any other appliance.

INSTALLATION AND OPERATION INSTRUCTIONS

INFRARED RADIANT PATIO HEATER

!IMPORTANT: SAVE THIS MANUAL FOR FUTURE REFERENCE.

Form 44201440 Mar 2019

Post Office Box 36271 (28236)  306 West Tremont Avenue (28203)  Charlotte, North Carolina

Phone (704) 372-3486 – www.sunstarheaters.com – email: info@sunstarheaters.com

SUNSTAR HEATING PRODUCTS, INC.

Table of Contents

California Proposition 65: This product can expose you to chemicals including ceramic fibers, which are known to the State of California to cause cancer, and carbon monoxide, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.p65warnings.ca.gov

1.0) SAFETY ................................................................................................................................................................... 2

2.0) INSTALLER RESPONSIBILITY .................................................................................................................................... 2

3.0) GENERAL INFORMATION ....................................................................................................................................... 2

4.0) MINIMUM CLEARANCES TO COMBUSTIBLES .......................................................................................................... 4

INDOOR clearances to combustibles ........................................................................................................................ 8 4.1)

OUTDOOR clearances to combustibles ..................................................................................................................... 9 4.2)

5.0) SPECIFICATIONS ................................................................................................................................................... 10

6.0) PACKING LIST ....................................................................................................................................................... 10

7.0) HEATER SIZING GUIDELINES ................................................................................................................................. 11

8.0) TYPICAL HEATER LAYOUTS ................................................................................................................................... 11

9.0) DIMENSIONS ........................................................................................................................................................ 13

10.0) ACCESSORIES ....................................................................................................................................................... 13

11.0) UNPACKING THE HEATER ..................................................................................................................................... 15

12.0) INSTALLATION ..................................................................................................................................................... 16

HEATER MOUNTING ANGLE ................................................................................................................................... 17 12.1)

INDOOR INSTALLATION – HANGING METHODS ..................................................................................................... 17 12.2)

INDOOR / OUTDOOR RIGID HANGING BRACKETS .................................................................................................. 18 12.3)

13.0) HEAT SHIELD INSTALLATION ................................................................................................................................ 21

14.0) ASSEMBLY OF THE CERAMIC GLASS ..................................................................................................................... 23

15.0) GAS CONNECTIONS AND REGULATION ................................................................................................................ 24

INSTRUCTIONS FOR PRESSURE TEST GAUGE CONNECTION ................................................................................ 26 15.1)

INLET GAS PRESSURE CHECK .................................................................................................................................. 26 15.2)

OUTLET GAS PRESSURE CHECK AND ADJUSTMENTS .............................................................................................. 27 15.3)

16.0) ELECTRICAL CONNECTIONS .................................................................................................................................. 28

INTERNAL CONNECTION WIRING DIAGRAM .......................................................................................................... 29

16.1)

FIELD CONNECTIONS AND WIRING DIAGRAMS – 2 STAGE ..................................................................................... 29 16.2)

FIELD CONNECTIONS AND WIRING DIAGRAMS – SINGLE STAGE 24V .................................................................... 31 16.3)

FIELD CONNECTIONS AND WIRING DIAGRAMS – SINGLE STAGE 120V .................................................................. 32 16.4)

17.0) VENTILATION ....................................................................................................................................................... 33

18.0) LIGHTING AND SHUTDOWN INSTRUCTIONS ........................................................................................................ 33

SEQUENCE OF OPERATION ..................................................................................................................................... 34 18.1)

19.0) SERVICING AND ANNUAL MAINTENANCE ............................................................................................................ 35

20.0) TROUBLE SHOOTING ............................................................................................................................................ 36

21.0) REPLACING PARTS ................................................................................................................................................ 38

REMOVAL OF GLASS PANEL .................................................................................................................................... 38 21.1)

REMOVAL OF SPARK ELECTRODE/FLAME SENSOR ................................................................................................. 39 21.2)

REMOVAL OF MAIN BURNER ORIFICE (injector) ..................................................................................................... 39 21.3)

REMOVAL OF GAS VALVE ....................................................................................................................................... 40 21.4)

REMOVAL OF IGNITION CONTROL MODULE AND TRANSFORMER ........................................................................ 41 21.5)

REMOVAL OF MAIN BURNER/EMITTER ASSEMBLY ................................................................................................ 41 21.6)

22.0) INSTALLATION DATA ............................................................................................................................................ 42

23.0) REPLACEMENT PARTS GUIDE ............................................................................................................................... 43

Form 44201440 1 Mar 2019

SAFETY 1.0)

Warning instructions must be followed to prevent or avoid hazards which may cause serious injury, property damage or death.

Caution instructions must be followed to prevent incorrect operation or installation of the heater which may cause minor injury or property damage.

This heater is a self-contained infrared radiant ceramic heater. Safety information required during installation and operation of this heater is provided in this manual and the labels on the product. The installation, service and maintenance of this heater must be performed by a contractor qualified in the installation and service of gas fired heating equipment.

All personnel in contact with the heater must read and understand all safety information, instructions and labels before operation. The following symbols will be used in this manual to indicate important safety information.

INSTALLER RESPONSIBILITY 2.0)

The installer is responsible for the following:

 The heater installation, electrical and gas supplies must be installed in accordance with these installation

instructions and any applicable codes and regulations.

 Every heater shall be located with respect to building construction and other equipment so as to permit access to

the heater.

 Each installer must follow the clearances to combustible materials for the heaters.  It is important to read and understand section 4.0) where outdoor spaces are defined any space other than

outdoors is an indoor installation.

 Install the heater so that the supports and hangers are correctly spaced in accordance with these instructions.

The heater must be supported by materials having a working load limit of at least 115 lbs.

 To install the heater in an adequate free area to allow the products of combustion to freely escape from the

heater. The heater must not be installed in recessed spaces or enclosure and alcoves.

 Supply the owner with a copy of these Installation and Operation Instructions.  If the heater is installed indoors, ventilation by gravity or mechanical means shall be provided to supply at least 4

CFM of exhaust air per 1,000 Btu/hr of operating heat input.

 Never use the heater as a support for a ladder or other access equipment. Do not hang anything from the heater.  Supply all installation materials necessary that are not included with the heater.  Check the nameplate to make sure that the burner is correct for the gas type in the building.  Use the provided angle gauge (see Section 12.1) to ensure the heater is installed at the approved installation

angles of 00, 150, 300, 450 and 600 degrees with the heat shield installed.

GENERAL INFORMATION 3.0)

This heater is a self-contained infrared radiant ceramic patio heater for use in locations where flammable gases or vapors are not generally present and is intended for space heating non-residential spaces.

This patio heater model is approved to two different heater standards:

 A “Patio Heater” for Outdoor Use in Residential and Commercial/Industrial Applications.  And as a “Gas-Fired High Intensity Infrared Heater” for Indoor Spaces of Commercial/ Industrial Applications.

Not for use in residential dwellings.

Note: A residential dwelling is a domicile intended for use by one or more persons and that includes one or more areas, such as those used for cooking, eating, living, sleeping, or a sanitary facility. A residential dwelling does not include a workshop, or outdoors.

Form 44201440 2 Mar 2019

SAFETY REQUIREMENTS

 The heater area must be kept clear and free from combustible materials, gasoline and other flammable vapors

and liquids.

 This heater is designed for use with one type of gas (LPG or Natural). Make sure that the type of gas to be

supplied to this heater matches that shown on the heater rating plate.

 DO NOT install this heater directly onto an LPG container or propane cylinder. LPG containers (propane cylinders)

must not be stored indoors or in the vicinity of any gas-burning appliance.

 DO NOT Store flammable materials near the heater.  DO NOT locate gas and electric supply lines directly above the heaters path of flue products. The pa th of flue

products will change if an optional low clearance heat shield is installed.

 Children and adults should be alerted to the hazards of high surface temperatures and should stay away to avoid

burns or clothing ignition.

 Young Children should be carefully supervised when they are in the area of the heater.  DO NOT spray aerosols or flammable materials in the vicinity of this appliance while it is in operation.  Clothing or other flammable materials should not be hung from the heater or placed on or near the heater.  NEVER attempt to service the heater while it is plugged in, operating or hot.  Any guard or other protective device removed for servicing a heater must be replaced prior to operating the

heater.

 DO NOT Install the heater in a recess, alcove or enclosure.  Installation and repair should be done by a licensed contractor qualified in the installation and service of gas

heating equipment. The heater should be inspected before use and at least annually by a qualified service person. More frequent cleaning may be required as necessary. It is imperative that the control compartment, air passageways and burner of the heater be kept clean.

 If any changes are made to the patio or building structure after the heaters are installed such as adding plastic

curtains to enclose the patio the modified design must be checked by a qualified person to ensure that the clearance combustibles and ventilation requirements are maintained.

 DO NOT paint any surface of the heater.  DO NOT throw objects at the heater.  Avoid inhaling fumes emitted from the heater’s first use. Smoke and odor from the burning of oils used in

manufacturing will appear. Both the smoke and odor will dissipate after approximately 30 minutes.

INSTALLATION REQUIREMENTS Installation of this heater must conform with local building codes or, in the absence of local codes, with the National

Fuel Gas Code, ANSI Z223.1/NFPA 54, or the Natural Gas and Propane Installation Code, CSA B149.1 In Canada, the installation must conform to current CSA B149.1 (The Natural Gas and Propane Installation Code) in the absence of local codes. Heaters shall be installed by a licensed contractor or licensed installer. Clearances to combustibles as outlined in this manual should always be observed. In areas used for storage of combustible materials where they

may be stacked below the heater, NFPA54 requires that the installer must post signs that will “specify the maximum permissible stacking height to maintain the required clearances from the heater to combustibles.”

Every heater shall be located with respect to building construction and other equipment so as to permit access to the heater. Each installer shall use quality installation practices when locating the heater and must give consideration to clearances to combustible materials, vehicles parked below, lights, overhead doors, storage areas with stacked materials, sprinkler heads, gas and electrical lines, and any other possible obstructions or hazards. Consideration also must be given to service accessibility.

Form 44201440 3 Mar 2019

Sunstar will not recognize the warranty for any use other than space heating.

(FOR CANADA ONLY)

a. Installation of this appliance is to be in accordance with latest edition of CSA B149.1 (Natural Gas and Propane

Installation Code).

b. For installation in public garages or aircraft hangars, the minimum clearances from the bottom of the infrared

heater to the upper surface of the highest aircraft or vehicle shall be 50 percent greater than the certified minimum clearance, but the clearance shall not be less than 8 feet.

This heater is for Indoor and Outdoor Installation and is used in Unvented mode. The term Unvented actually means Indirect Vented. While the products of combustion are expelled into the building, national codes require 4 CFM/1000 BTU of heater input ventilation in the building to dilute these products of combustion. This ventilation may be provided by gravity or mechanical means.

This heater is not an explosion proof heater. Where the possibility of exposure to volatile and low flash point materials exists, it could result in property damage or death. This heater must not be installed in a spray booth where the heater can operate during the spraying process. Consult your local fire marshal or insurance company.

This heater must be applied and operated under the general concepts of reasonable use and installed using best building practices.

It is the responsibility of the qualified installer to supply the appropriate lifting equip ment to safely install the radiant heater. Tools required for the safe installation, startup and maintenance are various screwdrivers, wrenches, pipe wrenches, voltmeter, air and gas manometer, level and required tools to safely install the chosen hanging materials.

Do not install this heater indoors in a structure with no insulation in the roof—condensation will

occur.

The heater, when installed in aircraft hangars and public garages, must be installed in accordance with ANSI/NFPA 409-latest edition (Standard for Aircraft Hangars), ANSI/NFPA 88a-latest edition (Standard for Parking Structures), and ANSI/NFPA 88b-latest edition (Standard for Repair Garages) with the following clearances:

a. At least 10 feet above the upper surfaces of wings or engine enclosures of the highest aircraft that may be

housed in the hangar and at least 8 feet above the floor in shops, offices, and other sections of hangars communicating with aircraft storage or service areas.

b. At least 8 feet above the floor in public garages. ▲WARNING: Minimum clearances marked on the heater must

be maintained from vehicles parked below the heater.

MINIMUM CLEARANCES TO COMBUSTIBLES 4.0)

A critical safety factor to consider before installation is the clearances to combustible materials. Clearance to combustibles is defined as the minimum distance you must have between the surfaces of the heater and the combustible item. Considerations must also be made for moving objects around the infrared heater.

This heater must not be installed where the products of combustion can build up and prevent them

being exhausted to the atmosphere. This includes applications such as; enclosures, recessed ceilings and alcoves.

Form 44201440 4 Mar 2019

This heater can be equipped with a heat shield to reduce the clearances to combustibles towards the ceiling. Due to the variety of possible heater mounting angles the heat shield must be mounted in the correct location to match the heater mounting angle. See section 13.0 heat shield installation.

Approved installation angles are 0, 15, 30, 45 and 60 degrees with the heat shield installed.

Certain materials or objects, when stored under the heater, will be subjected to radiant heat and could be seriously damaged. Observe the Minimum Clearances to Combustibles listed in the manual and on the heater at all times.

For maximum safety the building must be evaluated for hazards before installing the heater system.

Examples include, but are not limited to:

 Gas and electrical lines  Combustible and explosive materials  Chemical storage areas  Areas of high chemical fume concentrations  Provisions for accessibility to the heater  Adequate clearances around the openings  Combustion and ventilating air supply

 Vehicles parking areas  Vehicles with lifts or cranes  Storage areas with stacked materials  Lights  Sprinkler heads  Overhead doors and tracks  Dirty, contaminated environment

This heater is approved for both INDOOR and OUTDOOR installation. Both installation options have different clearances to combustibles as described below. These must be observed.

INDOOR clearances to combustibles are defined as a surface temperature of 90°F above ambient temperature. OUTDOOR clearances to combustibles are defined as a surface temperature of 117°F above ambient temperature.

OUTDOOR Spaces are defined as a shelter no more inclusive than:

a) with walls on all sides, but with no overhead cover. b) within a partial enclosure which includes an overhead cover and no more than two side walls. These side

walls may be parallel, as in a breezeway, or at right angles to each other.

c) Within a partial enclosure which includes an overhead cover and three side walls, as long as 30 percent or

more of the horizontal periphery of the enclosure is permanently open.

For the purposes of clearances to combustibles and ventilation all applications not classified as

outdoors according to the definitions above shall comply with the requirements for indoor installations.

Minimum clearances shall be measured from the outer surfaces of the heater or heat shield if installed, as shown in the diagrams for the different installation positions.

Fire sprinkler heads must be located at an appropriate distance from the heater. This distance

may exceed the published clearance to combustibles. The exhaust gas temperature will be 800°F (426°C) and above where it exits the heater. Certain applications will require the use of high temperature sprinkler heads or relocation of the heaters. Sprinkler head temperatures lower than “blue color code” might not be suitable in the vicinity of the heater.

Sprinkler systems containing propylene glycol or other flammable substances are not to be used in conjunction with this heater without careful consideration for and avoidance of potential fire or explosion hazards. For further information consult the authority having jurisdiction. Always observe applicable state and local codes.

Form 44201440 5 Mar 2019

Always maintain minimum clearances and post signs where needed. This heater is supplied with a wall mounted sign shown below. It is the installers responsibility to ensure that the sign is completed with the correct clearance to combustible distances for the installation and that the sign is posted in a location where it is easily accessed.

Clearances to combustibles are posted on the heater. In areas used for storage of combustible

materials where they may be stacked below the heater the installer must post signs that will “specify the maximum

permissible stacking height to maintain the required clearances from the heater to combustibles.” Sunstar recommends posting these signs adjacent to the heater thermostat or other suitable location that will provide enhanced visibility.

Form 44201440 7 Mar 2019

INDOOR CLEARANCES TO COMBUSTIBLES 4.1)

Ambient Temperature

70°F (21.1°C)

65°F (18.3°C)

60°F (15.5°C)

Surface Temperature

160°F (71.1°C)

155°F (68.3°C)

150°F (65.6°C)

room temperature. Building materials with a low heat tolerance (such as plastics, vinyl siding, canvas, tri -ply, etc.) may be subject to degradation at lower temperatures. It is the installer’s responsibility to assure that adjacent materials are protected from degradation.

See below the possible surface temperature at the clearance to combustible distance for different ambient temperatures within the heated space.

Form 44201440 8 Mar 2019

The stated clearance to combustibles represents a surface temperature of 90º F (50º C) above

OUTDOOR CLEARANCES TO COMBUSTIBLES 4.2)

Ambient Temperature

70°F (21.1°C)

65°F (18.3°C)

60°F (15.5°C)

Surface Temperature

187°F (86.1°C)

182°F (83.3°C)

177°F (80.6°C)

room temperature. Building materials with a low heat tolerance (such as plastics, vinyl siding, canvas, tri -ply, etc.)

may be subject to degradation at lower temperatures. It is the installer’s responsibility to assure that adjacent

materials are protected from degradation.

See below the possible surface temperature at the clearance to combustible distance for different ambient temperatures within the heated space.

Form 44201440 9 Mar 2019

The stated clearance to combustibles represents a surface temperature of 117º F (65º C) above

SPECIFICATIONS 5.0)

Model No.

Btu/hr

High

Input

(2-stage)

Btu/hr

Low

Input

Orifice Size

Recommended* Mounting Height

Natural Gas

Propane Gas

@ 0 º

@ 5 º

to 30 º

@ 30º

to 60 º

SGL35-N7

35,000

24,000

#41

0.096 inch

#51

0.067 inch

8 to 11 ft

7 to 9 ft

6.5 to 8 ft

SGL35-L7

35,000

24,000

Control Option Suffix

Gas Type

Description

Natural

Two Stage White-Rodgers 36J Gas Valve – High/Low Fire

Propane

Two Stage White-Rodgers 36J Gas Valve – High/Low Fire

Type

Gas

Gas Pipe

Connection

Electrical

Supply

Current

Rating

Weight

Natural

or Propane

½” NPT

(Male)

120 Volt, 60Hz,

1 Phase

0.1 Amp

55 lbs

Module Electrical Rating:

Ignition System (direct spark):

Input-Control: 18-30 VAC 50/60 Hz (class 2 transformer) Input Power-Line: 120 VAC (L1, IND contacts only) Flame Sensitivity: 0.7 µA (microamps) minimum

10 second trial for ignition period 7 second pre-purge period 15 second inter-purge period 3 tries for ignition separate flame sensor potted, 100% water protected

Model

Part Number

Gas Type

SGL35-N7

44575220

Natural

SGL35-L7

44575230

Propane

Number

Part Number

Description

Qty Per

See Above

Patio Heater

41373050

Ceramic Glass 4mm Black

1 3 43344990

Sunstar Clearances sign

44568039

Angle Mounting Gauge Plate

* For mounting heights outside the recommended distances consult your local Sunstar Representative.

Model Identification:

Two stage heaters are supplied with a jumper to enable single stage (high fire only) operation. See electrical section

16.0 for instructions.

Approved installation angles are 0, 15, 30, 45 and 60 degrees with heat shield installed.

PACKING LIST 6.0)

Package contents are listed below:

Form 44201440 10 Mar 2019

HEATER SIZING GUIDELINES 7.0)

Mounting Angle

15 degree

30 degree

45 degree

60 degree

Radiant output reduction

13%

29%

50%

Mounting Angle

Mounting Height

Breezy Exposed

Location

Moderately

Protected

Well

Protected

Horizontal

8ft. – 11ft.

(2.4 – 3.4m)

8 x 8 ft

(2.4 x 2.4m)

10 x 10 ft.

(3.0 x 3.0m)

12 x 12 ft.

(3.7 x 3.7m)

Up to 30 Degrees Angled

7ft. – 9ft.

(2.1 – 2.7m)

8 x 8 ft

(2.4 x 2.4m)

9 x 9 ft.

(2.7 x 2.7m)

11 x 11 ft.

(3.4 x 3.4m)

30 to 60 Degrees Angled

6.5ft. – 8ft.

(1.9 – 2.4m)

Not Recommended

8 x 8 ft.

(2.4 x 2.4m)

Dimension Horizontal

15 to 30 degree angle

Above 30 degree angle

Min.

Max.

Min.

Max.

Min.

Max.

A. Mounting Height

8ft (2.4m)

11ft (3.4m)

7ft (2.1m)

9ft (2.7m)

6ft (1.8m)

8ft (2.4m)

B. Distance to the end of the patio

0ft (0m)

6ft (1.8m)

0ft (0m)

6ft (1.8m)

0ft (0m)

6ft (1.8m)

C. Distance between heaters.

8ft (2.4m)

12ft (3.7m)

7ft (2.1m)

11ft (3.4m)

6ft (1.8m)

10ft (3.0m)

Radiant heaters work like the sun to emit radiant heat directly to the space to increase the comfort of the patio guests. Suitable applications include patios, porches, outdoor shopping areas and pathways. The amount of temperature increase in outdoor patio spaces will be dependent on the following factors:

1. The number of heaters in the space is important to provide good coverage of the area to be heated.

2. Take care not to mount the heaters too low or too close together this can make people directly below the

heaters uncomfortable.

3. It is recommended to use a suitable windbreak to reduce the effects of direct wind on the patio. If an area is

going to be unprotected and is a breezy location then heaters may need to located closer together. Wind breaks must be designed to allow fresh air for ventilation.

4. Angling the heaters greater than 30 degrees should be avoided unless the mounting height is low, when the

heaters are angled more than 30 degrees the radiant intensity is lower and will reduce the amount of heat felt by the guests.

When angle mounting the heater the radiant output will decrease approximately by

following:

5. It is recommended to place the heaters in the area of greatest heat loss facing into the patio area.

The table below shows minimum area coverage per heater for outdoor patio heating based on a 5 to 10°F (2. 8 to

5.6°C) temperature rise.

Note: When sizing the number of heaters to warm the patio, the area coverage given above may not provide the stated temperature rise under all weather conditions and will be dependent on heater placement. Minimums are shown as a guideline for human comfort. For more assistance with patio heater sizing and layout please contact your local Sunstar representative.

TYPICAL HEATER LAYOUTS 8.0)

The diagram below shows the recommended spacing layout between heaters.

Form 44201440 11 Mar 2019

D. Distance between heaters*

8ft (2.4m)

16ft (4.9m)

8ft (2.4m)

18ft (5.5m)

8ft (2.4m)

16ft (4.9m)

*Note the distance D for angled heaters applies when they are facing towards each other.

Note: Local codes may have special requirements regarding head clearance requirements. Some local codes require all portions of overhead radiant heaters to be located at least 8 feet above the floor.

Below are examples of patio heating applications.

Form 44201440 12 Mar 2019

DIMENSIONS 9.0)

Description

PIcture

44560350

Wall / Ceiling Telescopic Mounting Bracket Kit- 15"-22" overhead space (check clearances to combustibles space above the heater before ordering)

44560351

Ceiling Telescopic Mounting

ACCESSORIES 10.0)

Below are the optional accessories available for the SunStar Glass Patio heater.

Form 44201440 13 Mar 2019

Description

PIcture

Bracket Kit- 22"-30" overhead space (check clearances to combustibles space above the heater before ordering)

44560352

Wall / Ceiling Telescopic Mounting Bracket Kit- 15"-30" overhead space (check clearances to combustibles space above the heater before ordering) includes both the 15-22” and 2230” extension legs.

44560353

Ceiling Mount Bracket Kit- 10" fixed installation for minimum overhead clearance. This bracket is only for horizontal mounting with the heat shield

44566300

Heat Shield Kit – Reduced clearances to combustible option when installed. Mounting angles are restricted to 0, 15, 30, 45 and 60°.

44560590

Column Mounting Arm Kit – suitable for columns 8” and wider.

44560600

3 " Pole Mounting Bracket Kit

44560609

4" Pole Mounting Bracket Kit

41690120

Chain Kit, 12 ft. chain w/ 8 hooks

30302241

Gas Connector - Black Powder Coated Paint to match the heater. 1/2"OD -24" Long with 1/2MIP X 1/2 FIP Connection

44604500

Gas Connection Kit- 1/2"-Includes

Form 44201440 14 Mar 2019

Description

PIcture

Gas Connector, Manual Ball Valve, Sediment Trap (Tee, Cap, Nipple), Thread Sealing Compound

03307260

Gas regulator 2psig to 11” w.c. ½”

NPT inlet and outlet.

40147010

3 Position Switch Kit, (High/Low/Off) for manual heater control (N7/L7)

44195000

Two Stage Relay Kit (one per heater required) for controlling multiple heaters w/a single 24V Two Stage thermostat

UNPACKING THE HEATER 11.0)

The heater and ceramic glass are shipped separate but in the same box. Care must be taken when up-packing the heater. Carefully open the top of the heater as indicated on the labels at the side of the shipping box. An angle gauge is attached to the heater’s control side with tape and is needed for installation (see Section 12.1).

The glass is located on top of the heater and is wrapped in cardboard cradled into the foam end pieces. Carefully remove the top foam pieces and remove the cardboard wrapped glass. Care must be taken that during handling the glass does not slide out of the cardboard wrap. Store the glass in a secure location for later assembly.

remaining packaging until the heater is ready to be hung.

Form 44201440 15 Mar 2019

It is recommended that two people lift the heater out of the carton. Do not remove from the

INSTALLATION 12.0)

In order to protect the ceramic glass it is recommended to only insert the ceramic glass once all the other installation steps have been completed. The ceramic glass must be removed to wire the heater and for commissioning. Various means of suspending the heater can be used. See the following drawings for typical examples.

a) Heaters installed outdoors or in areas subject to strong winds must be installed using the optional hanging

brackets or suitable rigid mount hardware. Chain, cable and other flexible hanging methods are not recommended.

b) Use only noncombustible materials for suspending hangers and brackets. c) Turnbuckles can be used with chains to allow leveling of the heater. All “S” hooks and eye bolts must be

manually crimped closed by the installer.

d) Heaters must not be supported by gas or electric supply lines and must be suspended from a permanent

structure with adequate load capacity.

e) Hanging points are a fixed length between centers. Secondary steel work may be required to span between

supporting beams.

f) The appliance should be located with respect to building construction and other equipment to permit

access to the appliance for servicing etc.

f) The heater must be installed in an adequate free area to allow the products of combustion to freely escape

from the heater. The heater must not be installed in recessed spaces or enclosure and alcoves.

g) The heater must be suspended with its longitudinal axis horizontal, but may have its lateral axis at an angle

from 00 to 600 from the horizontal, as shown in the minimum clearances to combustibles section 4.0).

h) An optional heat shield may be installed to reduce the top distance of clearance to combustibles. This heat

shield should be installed prior to hanging the heater. When using the heat shield at the minimum clearance distance the angles of installation are restricted to 0, 15, 30, 45 and 60°.

i) Use the provided angle gauge to ensure that the heater is hung at the approved installation angles. j) The heater can be angle mounted on both sides of its lateral axis. k) Hanging brackets should first be fixed to the wall surface by means of 4 lag bolts – not supplied (3/8” x 1-

1/2” minimum) through pre-formed holes in each of the brackets prior to installing heater.

Form 44201440 16 Mar 2019

HEATER MOUNTING ANGLE 12.1)

Every heater is supplied with an angle gauge. The gauge is attached with tape to the heater control side.

The angle gauge is used in combination with a level to ensure that the heater is installed at one of the mounting angles of 00, 150, 300, 450 and 600.

Hold the side of the angle gauge without label flush against the glass surface. Hold a level against the other side of the angle gauge and find the desired installation angle of the heater. Verify that the level is vertical, adjust heater angle if needed.

Note: If a heat shield is installed its location must match the heaters angle (see Section 21.0).

This process must be repeated for both ends of the heater.

INDOOR INSTALLATION – HANGING METHODS 12.2)

When the heater is used for an Indoor Installation then the following hanging methods may be used.

The heater can be hung from the ceiling, secondary steel work, etc. using chains, threaded rods and other approved hanging materials. All hanging materials must have a minimum working load of 115 lbs. Any “S” hooks must be crimped closed after installation.

Note:

Form 44201440 17 Mar 2019

When hanging the heater hanging materials which allow the heater to move the gas connection must be

Item No.

Part No.

Description

44560350

Quantity

44560351

Quantity

44560353

Quantity

02140040

HHCS,1/4-20 x 1/2" SS

6 6 6

02129100

WASHER, FLAT 1/4"N SS

6 6 6

02167019

LOCKNUT, 1/4-20 KEPS - SS

6 6 6

44560250

HANGER BRACKET – RECEIVER

2 2

44560260

SLIDER ARM – LH

44560270

SLIDER ARM – RH

44560289

SLIDER ARM – LH

44560299

SLIDER ARM – RH

44560809

FIXED ARM

established using an approved flexible gas hose of a minimum of 24” length.

Diagram below shows Horizontal mounting with chain.

Diagram below shows the possible chain methods to hang at different angles.

Notes: When suspending at 25 degrees if the heat shield is installed use the 30-degree location for the heat shield.

INDOOR / OUTDOOR RIGID HANGING BRACKETS 12.3)

Fixed hanging methods which prevent the heater from swaying must be used for outdoor installations. Below are the bracket kits which can be used for ceiling and wall mount for patio heaters installed indoors and

outdoors, with and without heat shields. The brackets provide for a range of lengths and approved mounting angles of 150, 300, 450 and 600.

44560350 KIT, BRACKET - WALL/CEILING 15"-22" CEILING - FOR USE WITH HEAT SHIELD (telescoping) 44560351 KIT, BRACKET - CEILING 22"-30" - FOR USE WITHOUT HEAT SHIELD (telescoping) 44560353 KIT, BRACKET - CEILING 10" – FIXED (for outdoor only horizontal ceiling mount with heat shield)

The hanging brackets are supplied as an optional accessory item. Below are the kit contents.

Form 44201440 18 Mar 2019

15-22” Bracket (With heat shield)

telescope hole positions*

22-30” Bracket (Without heat shield)

telescope hole positions*

Mounting Angle

INDOOR

OUTDOOR

INDOOR

OUTDOOR

1 to 5

3 to 5

1 to 5

15 and 30

2 to 5

1 to 5

3 to 5

1 to 5

45 and 60

4 or 5

2 to 5

4 or 5

2 to 5

12.3.1) HANGING BRACKETS ASSEMBLY

The tables below can be used to select the correct bracket to ensure that the heater is installed at the correct clearance to combustible distance from the ceiling depending on whether the heater is installed indoors or outdoors, the mounting angle and whether a heat shield is installed.

* The above table relates to the holes positions as shown in the figure below for the two different length adjustable brackets.

Form 44201440 19 Mar 2019

A left-hand LH and right-hand RH bracket must be assembled. Torque screws and locknuts to 5 lbf⋅ft.

12.3.2) HEATER ATTACHMENT TO HANGING BRACKETS

Mounting Angle

15 degree

30 degree

45 degree

60 degree

Radiant output reduction

13%

29%

50%

To mount the hanging brackets to the wall/ceiling:

1. Measure and mark distances for the hanger bracket holes.

2. Hanging brackets should first be fixed to the wall or ceiling surface by means of 4 lag bolts – (not supplied)

(3/8” x 1-1/2” minimum) through pre-formed holes in each of the brackets prior to installing heater. All hanging materials must have a minimum working load of 115lbs

The heater can be attached to the hanging brackets in angles of 150, 300, 450 and 600. Choose the desired heater mounting angle and find the corresponding hole pattern as per the wall and ceiling mount figures below.

When angle mounting the heater the radiant output will decrease approximately by

following:

Attach the heater to the brackets using (2) cap screws, flat washers and locknuts provided in the kit. Torque screws and locknuts to 5 lbf⋅ft. Minimum clearances to combustible must be observed. See Section 4).

Form 44201440 20 Mar 2019

HEAT SHIELD INSTALLATION 13.0)

Item No.

Part No.

Description

Quantity

02359000

#10-24 ACORN NUT

02358000

TEFLON WASHER

02186010

#10-24 SS LOCKNUT NUT

02352000

PHSMS #8 x 1/2" AB POINT SS - BLK OXIDE

44568139

RAIL - HEAT SHIELD HANGER - PAINTED

44566189

HEAT SHIELD - ROLLED/PAINTED

44568149

HOLDER BRACKET - PAINTED

43247112

LABEL, INDOOR CLEARANCES (with heat shield)

A heat shield can be used to reduce the clearance to combustible distances. Refer to Minimum Clearance to Combustibles in Section 4). The heat shield is available as an accessory Kit No. 44566300.

The heat shield position on the heater is dependent on the heater mounting angle. Use the angle gauge provided with the heater to determine the mounting angle before proceeding with the heat shield assembly. See Section

12.1

See below for installation steps. Step 1. Use the angle gauge shown below to determine the mounting angle of the heater.

Form 44201440 21 Mar 2019

Step 2. Attach the (2) holder brackets to the top of the heater using (2) black oxide #8 screws per bracket.

Step 3. Identify the correct holes to mount the shield hanger rail from the illustration below.

Step 4. Attach the heat shield hanger rail to the holder bracket using (2) black oxide #8 screws on each end. Horizontal position shown below.

IMPORTANT: Use the Acorn nuts at the control end of the heater as shown in the illustrations so that the heat shield can expand when the heater is turned on. Failure to do so may result in the heat shield distorting.

Step 5. Attach the heat shield to the hanger rail using the holes in the heat shield indicated below for horizontal mounting.

Form 44201440 22 Mar 2019

Step 6. Place the new clearance label on the control end of the heater. NO NOT PLACE LABEL ON THE HEAT SHIELD.

See below the correct holes to mount the heat shield to the hanger rail for other installation angles.

ASSEMBLY OF THE CERAMIC GLASS 14.0)

Only install the ceramic glass once the heater has been attached to a suitable gas (see Section 15.0), electrical supply (see Section 16.0) and has been commissioned (see Section 18.0).

Read this section to the end to avoid glass breakage.

1. Locate the “Glass Access Retainer” and carefully remove with a suitable Phillips screw driver the two (2)

black oxide sheet metal screws holding it in place. Retain screws and Glass Access Retainer for later.

Form 44201440 23 Mar 2019

2. The side of the glass where the logo is attached must be slid in first for the logo’s final position to be at the

control side of the heater.

3. Slide the glass into the “Glass Retainer Rails”. The glass must be held parallel to the Glass Retainer Rails

during assembly. The glass will slide in easy with ample clearance. Slide the glass until it is positioned under the Glass Retainer at the heaters control enclosure side. At this point the glass will be flush with the heater at the insertion point.

Note: If the ceramic glass does not slide in easily review position of ceramic glass to glass retainers and adjust if needed. Do not force the ceramic glass into the glass retainers!

4. Reinstall the Glass Access Retainer removed in 1. with the two (2) sheet metal screws.

15.0)

GAS CONNECTIONS AND REGULATION

Use an approved flexible gas connector of 24” minimum length when installing the heater with

flexible hanging methods as described in Section 12.0).

Form 44201440 24 Mar 2019

IMPORTANT BEFORE CONNECTING THE GAS TO THE HEATER

GAS PRESSURE TABLE

GAS TYPE

MANIFOLD PRESSURE

SUPPLY PRESSURE High

Low (2-stage only)

Minimum*

Maximum

Natural Gas N7

6.0” W.C.

2.8” W.C.

7” W.C.

14” W.C.

Propane Gas L7

11.0” W.C.

5.0” W.C.

11.5” W.C.

14” W.C.

a) Connect to the supply tank or manifold in accordance with state or local building codes. Authorities having

jurisdiction should be consulted before the installation is made. (In Canada, refer to the latest edition of CSA B149.1, Natural Gas and Propane Installation Code.)

b) Check that the gas fuel on the burner rating plate matches the fuel for the application. c) Check that the gas supply piping has the capacity for the total gas consumption of the heaters and any

other equipment connected to the line.

d) Check that the calculated supply pressure with all gas appliances and heaters operating will not drop

below the minimum supply pressure required for these heaters. See table below.

e) All gas supply lines must be located in accordance with the required clearances to combustibles from the

heater as listed on the clearances label of the heater and Section 4.0) of this manual.

f) Pipe joint compounds must be resistant to the action of liquefied petroleum gases. g) The heater will move when installed with flexible hanging methods, see Section 12.0). Use an approved

flexible connector for connections between the rigid piping and the heater. An approved shut off valve should be installed within 6ft of the heater.

h) The gas pipe, flexible hose and connections must be self-supporting. The gas pipe work must not bear any

of the weight of the heater or any other suspended assembly.

i) This appliance is equipped with a fast-opening, combination gas valve. The maximum supply pressure to

the appliance is 14” W.C. (1/2 psig) If the line pressure is more than the maximum supply pressure, then a second stage regulator which corresponds to the supply pressure must be used

j) After all gas connections have been made, make sure the heater and all gas outlets are turned off before

the main gas supply is turned on slowly. Turn the gas supply pressure on and check for leaks.

k) If a 2nd stage regulator is used, the ball valve before the heater in the supply line must be closed when

purging the gas lines to prevent gas seeping through it. If initial gas pressure is higher than 14” W.C. the redundant combination gas valve is designed to lock out. Pressure build-up in the supply lines prior to the heater must be released before proper heater operation.

l) High gas pressure regulators need to be installed upstream of flexible gas lines.

The entire gas supply system must be checked for leaks prior to heater operation. Do not use an

open flame of any kind to test for leaks.

Flexible Hose Connections

Form 44201440 25 Mar 2019

INSTRUCTIONS FOR PRESSURE TEST GAUGE CONNECTION 15.1)

INLET GAS PRESSURE CHECK 15.2)

1. The installer will provide a 1/8” N.P.T. tapped plug, accessible for test gauge connection immediately upstream

of the gas supply connection to the heater.

Form 44201440 26 Mar 2019

OUTLET GAS PRESSURE CHECK AND ADJUSTMENTS

15.3)

Gauges that measure pressure in pounds per square inch are not accurate enough to measure or set the manifold pressure. All measurements MUST BE made when the heater and all other gas burning equipment that are connectied to the gas supply system are operating at maximum capacity. The combination gas valve is factory set and should not need adjustment. If gas pressure adjustment is required, follow the instructions:

1. Turn off all electrical power to the system to connect manometer hoses.

2. Turn the pressure test screw (3/32” Hex) in the center of the boss not more than one turn counterclockwise.

Attach a 5/16” hose and manometer over the tapered outlet pressure boss on the valve (see Figure 1 below). If regulator needs to be adjusted, see instructions below.

TO ADJUST REGULATOR (two stage gas valves):

1. Turn on power and energize main gas valve solenoid. Do not energize the HI solenoid.

2. Remove regulator cover screw from the low outlet pressure regulator (see Figure 1 below) and turn screw

clockwise  to increase pressure, or counterclockwise  to decrease pressure. Replace regulator cover screw and tighten securely.

3. Energize main gas valve solenoid as well as the HI terminal.

4. Remove regulator cover screw from the high outlet pressure regulator (see Figure 1 below) and turn screw

clockwise  to increase pressure, or counterclockwise  to decrease pressure. Replace regulator cover screw and tighten securely.

DO NOT EXCEED THE PRESSURES SHOWN IN THE GAS PRESSURE TABLE.

5. After testing pressure and adjusting the regulator, turn off all electrical power to the system, remove

manometer hoses, turn outlet test screw (3/32” Hex) clockwise to seal pressure port. Tighten to 7 in-lb minimum. Turn on system power.

GAS PRESSURE TABLE

GAS TYPE

MANIFOLD PRESSURE

SUPPLY PRESSURE

High

Low (2-stage only)

Minimum*

Maximum

Natural Gas

6.0” W.C.

2.8” W.C.

7” W.C.

14” W.C.

Propane Gas

11.0” W.C.

5.0” W.C.

11.5” W.C.

14” W.C.

Minimum permissible gas supply pressure for purpose of input adjustment.

Form 44201440 27 Mar 2019

ELECTRICAL CONNECTIONS 16.0)

1. All electric wiring shall conform to the latest edition of the National Electrical Code (ANSI/NFPA No. 70), or the

code legally authorized in the locality where the installation is made.

2. The unit must be electrically grounded in accordance with the National Electrical Code (ANSI/NFPA No.

70-latest edition). In Canada, refer to current standard C22.1 Canadian Electrical Code Part 1.

3. The wiring providing power to the heater shall be connected to a permanently live electrical circuit, one that is

not controlled by a light switch.

4. The power supply to the unit should be protected with a fused disconnect switch or circuit breaker. A service

switch, as required by local codes, shall be located in the vicinity of the heater (check local codes for allowable distances) and should be identified as Heater Service Switch. All electrical wiring must be located in accordance with the required Clearances to Combustibles below the heater (See section 4).

5. When connecting the supply circuit to the heater, wiring material having a minimum size of 14 AWG and a

temperature rating of at least 90ºC shall be used.

Form 44201440 28 Mar 2019

INTERNAL CONNECTION WIRING DIAGRAM 16.1)

The figure below shows the internal wiring diagram of the heater and the optional external connections depending on how the heater will be controlled.

FIELD CONNECTIONS AND WIRING DIAGRAMS – 2 STAGE 24V 16.2)

The figure below shows the field wiring connections to the heater terminal block.

Form 44201440 29 Mar 2019

A. LOW VOLTAGE (24V) 3 POSITION SWITCH CONNECTIONS - SINGLE HEATERS

B. LOW VOLTAGE (24V) 3 POSITION SWITCH CONNECTIONS - MULTIPLE HEATERS

C. LOW VOLTAGE (24V) THERMOSTAT CONNECTIONS - SINGLE HEATERS

Form 44201440 30 Mar 2019

D. LOW VOLTAGE (24V) THERMOSTAT CONNECTIONS - MULTIPLE HEATERS

16.3)

The figure below shows the internal connection to operate the heater turning on and off 24V power to the heater with a permanent live power supply. Important: To operate the heater as single stage a jumper wire must be installed across the 24V LO and HI terminals as shown below. The heater will not operate with only 24V power to the HI terminal.

FIELD CONNECTIONS AND WIRING DIAGRAMS – SINGLE STAGE 24V

Form 44201440 31 Mar 2019

A. LOW VOLTAGE (24V) ON / OFF SWITCH CONNECTION - SINGLE HEATERS

To operate the heater with an individual 24V thermostat use the same connections as above for the switch.

FIELD CONNECTIONS AND WIRING DIAGRAMS – SINGLE STAGE 120V 16.4)

The figure below shows the internal connection to operate the heater turning on and off 120V power to the heater. Important: To operate the heater as single stage with 120V all three wires from the LO, C and HI terminals must be connected together.

A. LINE VOLTAGE (120V) ON / OFF SWITCH CONNECTION - SINGLE HEATER

To operate the heater with an individual 120V thermostat use the same connections as above for the switch.

Form 44201440 32 Mar 2019

B. LINE VOLTAGE (120V) ON / OFF SWITCH CONNECTION - MULTIPLE HEATERS

VENTILATION 17.0)

Where unvented infrared heaters are used, natural or mechanical means shall be provided to supply and exhaust at least 4 cfm per 1000 Btu/hr input of installed heaters.

Exhaust openings for removing flue products shall be above the level of the heaters.

This heater requires ventilation in the building to dilute the product of combustion and provide fresh air for efficient combustion. Power ventilation is recommended, and the minimum vent flow required is as follows:

SGL35-N7and L7 = 140 cfm

The General Ventilation Rules outlined in ASHRAE GUIDE AND DATA BOOK should be observed when locating vents. Exhaust vents must be located at the highest point above and in the vicinity of the heaters and the inlet vents must be located below the level of the heaters. Inlet openings in the building should be well distributed high in the sidewalls and should direct incoming air upward to dilute products of combustion while preventing drafts at lower levels. Inlets are typically 1 to 3 sq. ft. Local codes may require that mechanical exhaust systems be interlocked with thermostats to function simultaneously.

LIGHTING AND SHUTDOWN INSTRUCTIONS 18.0)

Form 44201440 33 Mar 2019

Direct Burner Spark Ignition Modules.

1. Turn on the gas supply to the appliance.

2. Set any time switch or thermostats to demand heat.

3. Switch on the electrical supply to the appliance.

4. Following a 7 seconds pre-purge the burner should ignite after a further 10 seconds.

5. If the burner fails to light, or flame is not detected during the first trial for ignition (a period of 10 seconds)

the gas valve is de-energized and the control goes through an inter-purge delay of 15 seconds before another ignition attempt. The control will attempt two additional ignition trials before going into lockout.

6. If 'Lockout' occurs, switch off the electrical supply to the appliance, wait for 5 minutes before switching on

the electrical supply to the appliance to repeat the ignition sequence.

7. If the appliance fails to ignite after a second sequence, switch off the electricity supply to the appliance

and call the service engineer.

8. If gas failure occurs after successful ignition, the appliance will attempt one re-ignition before going to

"Lockout" conditions.

9. To shut down the appliance for short periods of time, switch off the electrical supply to the appliance.

10. To shut down the appliance for longer periods of time switch off the electrical supply to the appliance and

turn off the gas supply at the gas isolation valve.

11. If in “Lockout” condition the appliance will automatically attempt to re-ignite after 15 minutes.

SEQUENCE OF OPERATION 18.1)

Normal operation: The chart below shows the sequence of operation for the normal operating cycle of the heater turned on and off by a remote thermostat.

If the burner fails to light, or flame is not detected during the first trial for ignition (a period of 10 seconds) the gas valve is de-energized and the control goes through an inter-purge delay of 15 seconds before another ignition attempt. The control will attempt two additional ignition trials before going into lockout.

If 'Lockout' occurs, switch off the electrical supply to the appliance, wait for 10 seconds before switching on the electrical supply to the appliance to repeat the ignition sequence.

Form 44201440 34 Mar 2019

SERVICING AND ANNUAL MAINTENANCE 19.0)

This heater must be cleaned and serviced annually by a qualified contractor before the start of each heating season and at any time excessive accumulation of dust and dirt is observed. Maximum heating efficiency and clean combustion will be maintained by keeping the heater clean. Detailed instructions for component removal are given in Section 21.0) Replacing Parts.

After any maintenance and/or replacement of components the heater must be re-commissioned to ensure proper operation. After working on gas carrying components the appliance must be checked for gas leaks and pressure settings verified.

The contractor shall check the following during periodic maintenance.

 Clearances to combustibles: Check that clearances are being maintained. Make sure there are no flammable

objects, liquids or vapors near the heater. See also Section 4.0). Ensure heater mounting angle and heat shield installation position correspond to each other. See also Sections 12.1).

 If the heater was installed using the outdoor Clearances to Combustibles: Check that the area has not been

closed in making it an indoor installation. If any changes have been made then the clearances and ventilation requirements for Indoor installations apply.

 Heat Shield: The Heat Shield must be kept clean, at a minimum blow off the Heat Shield and wipe down with a

damp cloth. Ensure Heat Shield is properly attached to heater. See Section 13.0). Review that the heat shield installation location matches the heater mounting angle.

 Heater ventilation openings: Make sure no foreign material has collected inside the heater through the

ventilation openings. Remove any foreign materials.

 Venting System: Ensure heater has adequate ventilation. See also Section 17.0).  Gas lines: Make sure that the gas lines are not leaking. Check the gas connection to the heater for any signs of

damage, fatigue or corrosion. If there are any signs of damage to the gas connection or leaks found in the gas piping, immediately stop using the heater and turn off the gas until the gas pipe and connections have been repaired or replaced. Check that the gas lines are not bearing the weight of the heater. See also Section 15.0)

 Heater: In order to extend the longevity of the heater it must be suspended level. See also Section 12.0).

Form 44201440 35 Mar 2019

 Electrode condition: Visually check that the electrode gap is maintained at 5mm (0.199”) and that the tips of

the flame sensor and spark electrode are free from deposits. Clean off any deposits. Check that the electrode ceramic is free from cracks. See Section 21.2)

 Suspension system: Check that the suspension system is holding the heater level. Make sure that the heater is

hanging securely, look for any evidence where the heater may have been hit accidentally and tighten any loose hanging points. Check that S hooks are closed. Check that there is no evidence of wear on the chain at the connection to the heater and at the ceiling.

 Main Burner and Orifice: Check the Main burner and orifice; remove any dirt or debris including spider webs.  Foreign Objects: Check and remove any foreign objects that are logged between the heat shield and the heater.  Ceramic Glass: Clean the glass from the inside and outside using a damp cloth. See also Section 21.1) for safe

removal of glass.

 Burner Assembly: The burner assembly is not serviceable. The metal back may be cleaned with a damp cloth,

the ceramic and gaskets must not be disturbed.

 IMPORTANT: DO NOT DIRECT AN AIR LINE AT THE CERAMIC PLAQUE SURFACE AS IT MAY DAMAGE THE

CERAMIC TILES OR DISLODGE THE HIGH TEMPERATURE GASKET MATERIAL FROM AROUND THE TILES.

 Safety Labels: Replace safety and all other labels if they are no longer visible. See section 23.0) for

replacements.

 Wall Tag: Ensure a wall tag has been placed near the heater’s thermostat or in a conspicuous area near the

heater. Review the information for accuracy, replace if the information is no longer visible.

TROUBLE SHOOTING 20.0)

Form 44201440 36 Mar 2019

Form 44201440 37 Mar 2019

REPLACING PARTS 21.0)

REMOVAL OF GLASS PANEL 21.1)

1. Remove the glass retainer 1.

2. Carefully slide the glass panel 2 from the retainer rails and away from heater. Access to the gas

control valve and ignition module can now be made by loosening the screws from the access panel assembly.

3. Clean the glass with a glass cleaning solvent. Inspect for any cracks.

4. Inserting the glass:

4.1. The side of the glass where the logo emblem is attached must be slid in first for the logo emblem’s

final position to be at the control side of the heater.

4.2. Slide the glass into the “Glass Retainer Rails”. The glass must be held parallel to the Glass

Retainer Rails during assembly. The glass will slide in easy with ample clearance. Slide the glass until it is positioned under the Glass Retainer at the heaters control enclosure side. At this point the glass will be flush with the heater at the insertion point.

Note: If the ceramic glass does not slide in easily review position of ceramic glass to glass retainers and adjust if needed. Do not force the ceramic glass into the glass retainers!

5. Reinstall the Glass Access Retainer 1 removed in 1 with the two (2) sheet metal screws.

Form 44201440 38 Mar 2019

REMOVAL OF SPARK ELECTRODE/FLAME SENSOR 21.2)

1. Remove the glass panel as shown in Section 21.1). Open the access panel assembly by loosening the

screws.

2. Disconnect the ignition cable and flame sensor wires (not shown) from the spark electrode/flame sensor.

3. Remove the screws holding the assembly and slide the spark electrode/flame sensor away from the

heater.

4. Inspect the ceramic portion of the electrode/flame senors for any cracks. Remove any foreign matter from

the electrode tips and check that the spark gap is .199” (5mm). If the electrode/flame sensor rods are

badly oxidized, replace the electrode/flame sensor in the reverse order. Note: When installed, the flame sensor rod must have a gap of 1/8” (3mm) to the ceramic surface.

REMOVAL OF MAIN BURNER ORIFICE (INJECTOR) 21.3)

1. Open the access panel assembly as shown in Section 21.2). Note: This is removed from the illustration for

clarity. Unscrew the main burner orifice from the gas valve manifold using a ½” (12.7mm) end wrench.

2. Inspect the orifice and clean as necessary with a soft bristle brush.

DO NOT DAMAGE ORIFICE OPENING BY USE OF SOLID OBJECTS.

Form 44201440 39 Mar 2019

REMOVAL OF GAS VALVE 21.4)

1. Open the access panel assembly as shown in Section 21.2). Note: This is removed from the illustration for

clarity. Loosen the panel nut 1 using a ¾” (19mm) end wrench and remove from the gas valve manifold.

2. Disconnect the wires to the gas valve.

3. Remove the (4) screws from the louvered valve holder plate 3.

4. Rotate the gas valve/ignition control module assembly and slide away from the heater.

Form 44201440 40 Mar 2019

REMOVAL OF IGNITION CONTROL MODULE AND TRANSFORMER 21.5)

1. Open the access panel assembly as shown in Section 21.2) Note: This is removed from the illustration for

clarity. Disconnect the ignition cable from the ignition control module.

2. Disconnect the 5 way Molex electrical wire harness connector (not shown) from the module. Remove the

screws 2 holding the ignition control module and remove it from the heater.

3. Disconnect the transformer lead wires. Remove the screws 3 holding the transformer and remove it from

the heater.

REMOVAL OF MAIN BURNER/EMITTER ASSEMBLY 21.6)

A. Remove the ceramic glass and open the access panel assembly as shown in Section 21.1) B. Remove the gas valve as shown in Section 21.4)

1. Remove the burner access panel 2 from the opposite side of the heater.

2. Remove the (2) locknuts 3 holding the main burner.

3. Slide the burner slightly toward the front of the heater.

4. Rotate the burner away from the heater.

5. Slide the burner out from the heater. Replace the burner in reverse order.

Form 44201440 41 Mar 2019

Date of Installation:

Number of Heaters in System:

Heater Serial Number:

Heater Model: SGL35

—

N=Natural Gas

L=Propane Gas

INSTALLATION DATA 22.0)

Form 44201440 42 Mar 2019

REPLACEMENT PARTS GUIDE 23.0)

Item No.

Part No.

Description

Qty.

Main Heater Components

02352000

Screw, Pan Head Thread #8 x 1/2" Type AB SS Black Oxide

02261030

Ground Screw #8-32 x 3/8" (Green Coated - Type F)

02132089

Rivet 1/8" x .337" SS (grip range .126 – .187) – not shown -

02168050

Screw, Pan Head Machine #10-24 x 3/8”

02336010

O-Ring Retainer

02168060

Screw, Pan Head Machine #10-24 x 5/8”

02174120

Screw, Pan Head Machine #6-32 x 3/4”

02127010

Nut, Hex #6-32

2 2 44561099

Access Panel (painted)

02201070

Hinge – 6” (152mm)

44555169

Plate - Rear Burner Access (painted)

1 5 44555159

Plate - Valve Holder - w/Louvers (painted)

02353000

Panel Nut - 5/8-27 UNS x 1/8" Thick

30635050

Cord Connector 1/2" Heyco #M4521 (gray) .180-.400

30635049

Nut 1/2" Heyco #8463 (black)

1 9 41373050

Glass - 4mm x 8.94" x 48" Black

30701060

Ignition Cable (6” with female flag QC terminals) - not shown -

44563120

Manifold Assembly (Gas Valve – Natural Gas @ 6.0” W.C.))

11a

44563130

Manifold Assembly (Gas Valve – Propane Gas @ 10.0” W.C.))

30739010

Terminal Block – 6 Pole

30279870

Transformer – 120/24V 20VA

30632100

Ignition Module – Fenwal #35-602906-915

1 Burner and Frame Components

02132060

Rivet 1/8" x .294" SS (grip range .188 - .250) - not shown -

02168050

PHMS #10-24 x 3/8" SS

44555100

Support Plate - Venturi

44570009

Burner Assembly (complete with tile) SS

30295050

Electrode/Flame Sensor - #PSE-GF36

02167019

Locknut 1/4-20 KEPS - SS

Gas Valve Components (manifold assembly)

44146189

Manifold Extension Bracket Asm. (with #8-32 x ½” locking screw)

03333140

Pipe Nipple – ½ NPT x 4” Long

03259410

Main Burner Orifice (injector) – 7/16-27 No. 41 – NAT Gas

21a

03259510

Main Burner Orifice (injector) – 7/16-27 No. 51 – LP Gas

42701510

Orifice Fitting 7/16-27 x ½ Female NPT

44450070

Kit, Wire Harness – not shown -

30755120

Gas Valve – WR #36J – HI/LO (2 stage – Natural Gas)

24a

30755130

Gas Valve – WR #36J – HI/LO (2 stage – Propane Gas)

Labels/Manual

43269220

Label, Power Supply and Thermostat Connections

42052080

Label, Wiring Connections - HI/LO (2 stage) – 120V - CSA

42849190

Label, Nameplate

43247111

Label, Clearances to Combustibles (indoor installation)

42834000

Label, Voltage Hazard - 120V

43269740

Label, Earth Symbol

42013510

Logo, Raised Emblem – Sunstar

42875000

Label, General Warnings

43269850

Label, Caution “DO NOT COVER PANEL WITH HOT GLASS”

43269800

Label, Hangers/Garages

43269760

Label, “Made IN U.S.A.”

Form 44201440 43 Mar 2019

44201450

Manual, Installation and Operation Instructions (not shown)

IMPORTANT:

 Please order by Part Number, not by Item Number.  Refer to complete Model Number when ordering.  All replacement parts prices are available when ordering.

MODEL NUMBER SUFFIXES: N7 = Natural Gas L7 = Propane Gas

ALL ILLUSTRATIONS ARE INTENDED TO GIVE THE GENERAL IMPRESSION OF UNITS ONLY. WE RESERVE THE RIGHT TO ALTER ANY SPECIFICATION WITHOUT NOTICE

Form 44201440 44 Mar 2019

LIMITED WARRANTY: SunStar Heating Products Inc., the manufacturer, warrants to the original owner of any Sunstar infrared gas heater that said heater will be free from defects in material or workmanship under normal use and service. The heater(s) shall be installed, used and maintained strictly in accordance with the manufacturer's instructions. The manufacturer's sole obligation under this warranty shall be limited to furnishing replacement parts, F.O.B. Charlotte, NC, for 12 months from the date of installation, or 18 months from the date of shipment by the manufacturer, whichever period shall expire first. Labor charges for removal of defective parts and the installation of the replacement parts are not included. This warranty applies only within the USA and Canada.

WARNING: Manufacturer's warranty shall not apply: (a) to damage to the heater when used in an atmosphere containing halogenated hydrocarbons or other corrosive chemicals. Some compounds in the air can be ingested into the equipment and can cause an accelerated rate of corrosion of some of the parts of the heating components. The use of such chemical compounds in or near the operating environment of the heater should be avoided where a longer heater life is desirable; (b) to any heater or components which have been repaired or replaced with other than factory parts, modified in any way, misused or damaged, or which have been used contrary to the manufacturer's written instructions. Replacement parts are available through Sunstar representatives or their distributors.

LIMITATION OF WARRANTY: THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. WITHOUT LIMITING THE FOREGOING, THE MANUFACTURER EXPRESSLY EXCLUDES ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTY OF MERCHANTABILITY FOR ITS PRODUCTS.

If any provision of this warranty is found to be void, unenforceable or unconscionable, then the same is hereby severed and the remainder of this warranty is hereby saved and shall remain in force.

EXCLUSIVE REMEDY: The sole and exclusive remedy under this warranty is the replacement of the defective parts or heaters as hereinabove specified. THE MANUFACTURER DOES HEREBY EXPRESSLY EXCLUDE ANY AND ALL LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES UNDER THIS OR ANY OTHER WARRANTY. Without intending to limit the aforesaid exclusion, THE MANUFACTURER DOES HEREBY EXCLUDE ANY LIABILITY UNDER THIS OR ANY OTHER WARRANTY FOR INJURIES AND COMMERCIAL LOSSES TO PROPERTY THAT RESULT FROM THE OPERATION, PROPER OR IMPROPER, OF ITS PRODUCTS.

ADDITIONAL WARRANTY ON BURNER ASSEMBLY: Manufacturer warrants to the original owner of any CSA design certified heater that, if installed, used and maintained strictly in accordance with the printed instructions received with the heater, the manufacturer will at any time during the below listed time periods, furnish at no cost to the original owner, replacement burners which have become inoperative by reason of any defect in our workmanship, materials or construction. The manufacturer's obligation under this warranty shall be limited to furnishing replacements for three years from the date of installation:

The manufacturer will not be responsible for labor charges incurred for removal or installation of burners. Any transportation charges involved in the return or repair are excluded.

ADDITIONAL TERMS: Manufacturer assumes no liability for delay in performing its obligations under the aforesaid warranty. Manufacturer assumes no liability for failure in performing its obligations there under if failure results directly or indirectly from any cause beyond its control, including but not limited to acts of God, acts of Government, floods, fires, shortages of materials, strikes and other labor difficulties or delays or failures of transportation facilities.

THIS FOR ALL OUTDOOR APPLICATIONS AND INDUSTRIAL/COMMERCIAL NON-RESIDENTIAL APPLICATIONS. Installation and service shall be by a Licensed Contractor and in accordance with National and Local Codes.

When presenting warranty claims, proof of date of purchase must be submitted. No Representative is authorized to assume for the manufacturer any liability except as set forth above.

In case of claim under this warranty, contact: SunStar Heating Products, Inc. Post Office Box 36271 306 West Tremont Avenue ( 28203 -494 6)

Charlotte, NC 28236-6271

(704) 372-3486

Form 44201440 45 Mar 2019

SunStar B2373952 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual