Sunrise Medical TROPHY 20 Service Manual

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SERVICE MANUAL

TROPHY 20

VERSION 1 - 2016

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All rights reserved. The information provided herein may not be reproduced and/or published in any form, by print, photo print, microﬁ lm or any other means whatsoever (electronically or mechanically) without the prior written authorisation of Sunrise Medical HCM.

The information provided is based on general data concerning the constructions known at the time of the publication of this manual. Sunrise Medical HCM executes a policy of continuous improvement and reserves the right to changes and modiﬁ cations.

The information provided is valid for the product in its standard version. Sunrise Medical HCM cannot be held liable for possible damage resulting from speciﬁ cations of the product deviating from the standard conﬁ guration.

The available information has been prepared with all possible diligence, but Sunrise Medical HCM cannot be held liable for possible errors in the information or the consequences thereof. Sunrise Medical HCM accepts no liability for loss resulting from work executed by third parties.

Names, trade names, etc. used by Sunrise Medical HCM may not, as per the legislation concerning the protection of trade names, be considered as being available.

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1 Introduction ........................................................................................................................................................... 7

1.1 This manual 7

1.2 Identiﬁ cation of the product 7

1.3 Symbols used in this manual 8

2 Safety ................................................................................................................................................................... 9

2.1 Personnel qualiﬁ cation 9

2.2 Identiﬁ cation on the product 9

2.3 Temperature 9

2.4 Electromagnetic radiation and interference 9

2.5 Markings on the scooter 10

2.6 Technical speciﬁ cations 10

2.7 Modiﬁ cations / Adaptations 10

3 Tools ................................................................................................................................................................... 11

3.1 Tools 11

4 Spare parts ......................................................................................................................................................... 12

4.1 Use of the parts lists 12

4.2 Overview exploded views 13 01 Front frame, front fork and front wheel Trophy 20 3W 14 02 Front frame, front suspension and front wheels Trophy 20 4W 15 03 Rear frame, drive unit and rear wheels 16 04 Steering column, mirror and basket 18 05a Console, printed circuit board and throttle control for original electronics (ID-no PBxxxxx only) 20 05b Console, printed circuit board and throttle control for advanced electronics

(ID-no QBxxxxx onwards) 22 06a Wiring, electronics and batteries for original electronics (ID-no PBxxxxx only) 24 06b Wiring, electronics and batteries for advanced electronics (ID-no QBxxxxx onwards) 25 07 Seat and seat post 26 08 Covers Trophy 20 3W 27 09 Covers Trophy 20 4W 29 10 Covers common 31

4.3 Options 32

5 Service instructions ............................................................................................................................................ 33

5.1 Maintenance plan 33

5.2 Batteries 34

5.3 Tyres 35

5.4 Assembly, replacement and adjustment instructions 35

5.4.1 Front frame 3W 36

5.4.2 Front frame 4W 38

5.4.3 Rear frame 44

5.4.4 Steering column 60

5.4.5 Console 64

5.4.6 Electronics 69

5.4.7 Covers front 70

5.4.8 Covers rear 72

5.4.9 Accessories 73

5.4.10 Upgrade instructions controllers 82

5.5 Display menu settings 85

6 Troubleshooting .................................................................................................................................................. 87

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7 Technical product information ............................................................................................................................. 89

7.1 CE Declaration and standards 89

7.2 Technical speciﬁ cations 89

7.3 Driving programs 90

7.4 Controller settings PG Drives 91

7.5 Data sheet 95

7.6 Electrical diagram Trophy 20 96

7.7 Service information transaxles 98

8 Warranty ............................................................................................................................................................. 99

8.1 Deﬁ nitions of terms 99

8.2 Warranty period table 99

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Introduction | 7

Trophy 20

Introduction | 7

1 Introduction

1.1 This manual

This manual contains the instructions for repairs and general maintenance of the Trophy 20. Mechanics who do repairs on this scooter must be well trained and familiar with the repair methods and the maintenance of the Trophy 20 scooter. Always make sure that the work is carried out safely, particularly with respect to procedures requiring the scooter to be lifted up. We advise that you contact our service department before doing repair work on a scooter that has been involved in an accident. The following speciﬁ cations are important when ordering parts:

• Model

• Year of manufacture

• Colour

• ID-number

• Part number

• Name of the part concerned

This information is provided on the identiﬁ cation plate. See 'Identiﬁ cation of the product'.

Available documentation

The following technical documentation is available / required to service this scooter:

• User manual

• Service manual

Service and technical support

For information concerning speciﬁ c settings, maintenance or repair works please contact the Sunrise Medical HCM Customer Service department. They are always prepared to help you. Ensure you have at hand:

• Model

• Year of manufacture

• ID-number

1.2 Identiﬁ cation of the product

A B

TYPE/TYPE/TYP:

YEAR/JAAR/JAHR:

USAGE:

GEBRUIKSGEBIED:

GEBRAUCHSGEBIET:

MAX.LOAD/MAX.BELASTB./ZUL.GESAMTGEW.:

HANDICARE B.V.

VOSSENBEEMD 104

5705 CL HELMOND

THE NETHERLANDS

IDNR.:

DEF

The identiﬁ cation plate contains the following data:

A. Model B. Year of manufacture C. ID-number D. Usage: indoor, outdoor or both E. Maximum load in kg F. Manufactures address

See for the location of the identiﬁ cation plate ´markings on the scooter´.

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1.3 Symbols used in this manual

Note!

Pointing out possible problems to the user of this manual.

Caution!

Advice for the user of this manual to prevent damage to the product.

Warning!

Warnings for the user of this manual to prevent personal in jury.

Not following these instructions may result in physical injury, damage to the product or damage to the environment!

Reference symbol

When necessary this service manual refers to other manuals as shown below:

 Battery charger: refers to the user manual of the battery charger  Scooter: refers to the general user manual of the Trophy 20

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Safety | 9

Trophy 20

Safety | 9

2 Safety

2.1 Personnel qualiﬁ cation

Repairs may only be carried out by trained and authorised service technicians. During the execution of their work, they are at all times fully responsible for the fulﬁ lment of locally applicable safety guidelines and standards. Temporary employees and persons in training may only carry out repair and replacement work under the supervision of an authorised service technician.

2.2 Identiﬁ cation on the product

Safety

Safety information is indicated with the warning symbol.

Warning!

Follow the instructions carefully next to these warning symbols! Not paying careful attention to these instructions could result in physical injury or damage to the scooter or the environment. Wherever possible, safety information is also provided in this manual in the relevant chapter.

2.3 Temperature

Warning!

Avoid physical contact with the scooter’s motor. The motor is continuously in motion during use and can reach high temperatures. After use, the motor will cool down slowly. Physical contact may cause burns.

Ensure that the scooter is not exposed to direct sunlight for extended periods of time. Certain parts of the scooter, such as the seat, the backrest, the armrests and the steering device become hot if exposed to the sun for too long. This may cause burns or skin irritation.

2.4 Electromagnetic radiation and interference

The scooter has been tested for compliance with the applicable requirements regarding electromagnetic radiation (EMC requirements). The Trophy 20’s immunity level is 20 volt/metre.

Note!

It cannot be excluded that electromagnetic radiation emanating from mobile telephones, medical apparatus and other sources, may have an inﬂ uence on the scooter.

It cannot be excluded that the scooter will interfere with the electromagnetic ﬁ elds of, for example, shop doors, burglar alarm systems and/or garage door openers.

In the unlikely event that such problems do occur, you are requested to notify your dealer immediately.

Powered wheelchairs and scooters can be affected by sources of radio waves, such as radio and TV transmitters, amateur radio stations, lifts, transmitting equipment, stereo radios and mobile telephones If the scooter’s electronics are not well shielded, sensitive electrical devices, such as shop alarm systems and garage door openers, can be affected. The scooter has been tested for such interference. Please report any problems of this nature to your dealer immediately.

The following advices are intended to prevent the electric scooter from being driven unintentionally, which could lead to serious injury.

1. Do not turn on any manually controlled equipment for personal communication, such as a radio transmitter or mobile telephone, while the electric scooter is switched on.

2. Keep at a distance from transmitter equipment, such as radio and TV stations.

3. If the scooter starts making unintended movements, or if the brake goes into freewheel / neutral mode, turn off the powered wheelchair or scooter by removing the ignition key from the lock.

4. Be aware of the fact that any accessories, components or adaptations installed on the scooter may increase the effect of radio waves.

Note:

There is no easy way of testing the effects of radio waves on the general immunity of powered wheelchairs or scooters.

5. All cases of unintended movements of the scooter spontaneously going into freewheel / neutral mode should be reported to your dealer or to the scooter manufacturer. When reporting, please indicate whether a source of radio waves was nearby at the time.

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10 | Safety Trophy 20

2.5 Markings on the scooter

Never remove or cover up the markings, symbols and instructions afﬁ xed to the scooter. These safety measures must remain present and clearly legible throughout the entire lifestam of the scooter.

Replace or repair any markings, symbols or instructions that have become illegible or damaged immediately. Please contact your dealer for assistance.

Product labels

The following sticker/label can be found on the product:

A. Freewheel handle position

Buran UM 01

B. Identiﬁ cation plate C. Instruction for transportation

A. Freewheel handle position

1. DRIVE mode: Lever fully upper position: Motor brake applied, scooter can not be pushed

2. FREEWHEEL / NEUTRAL mode: Lever lowest position: Motor brake not applied. Scooter can be pushed manually when electronics are off.

B. Identiﬁ cation plate

A. Model

A B

TYPE/TYPE/TYP:

YEAR/JAAR/JAHR:

USAGE:

GEBRUIKSGEBIED:

GEBRAUCHSGEBIET:

MAX.LOAD/MAX.BELASTB./ZUL.GESAMTGEW.:

HANDICARE B.V.

VOSSENBEEMD 104

5705 CL HELMOND

THE NETHERLANDS

IDNR.:

DEF

C. Instruction for transportation (

 Scooter)

B. Year of manufacture C. ID-number D. Usage: indoor, outdoor or both E. Maximum load in kg F. Manufactures address

Warning!

The scooter is not intended to be used as seat in motor vehicle.

2.6 Technical speciﬁ cations

No changes may be made to the technical speciﬁ cations.

2.7 Modiﬁ cations / Adaptations

Modiﬁ cations, not executed by Sunrise Medical HCM, to components and electronics of this product are not permitted.

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Tools | 11

3 Tools

3.1 Tools

The tools below are needed for various mechanical settings and maintenance:

Quantity Description Size (mm)

1 Screwdriver, medium 5 1 Screwdriver, crosshead 1 Hammer (plastic) 1 Chaser 1 Circlip pliers 1 Ring spanner 7 / 10 / 11 / 13 / 17 1 Torque wrench 1 Socket 7 / 8 / 10 / 11 / 12 / 13 / 16 / 17 1 Socket bit 6 1 Allen key 3 / 4 / 5 / 6 / 8 1 Loctite 243 1 Shock absorber adjustment key -

Use only high-quality tools for the adjustment(s) described. Make sure that the hexagon of the spanner is attached securely to the hexagon of the fastening article. This prevents the 'rotation' of hexagons of fastening articles and spanners that may affect proper adjustment.

The following tools are needed for various electronic settings:

Quantity Description Function

PG - pc programmer

B-version

PG - programmer unit

SPIB handheld

Adaptation of the drive programs and technical settings. Reading out the fault history

Alternative device for PC. Adaptation of the drive programs and technical settings. Reading out the fault history

PR0210

10237

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12 | Spare parts Trophy 20

4 Spare parts

4.1 Use of the parts lists

This document is meant as a reference book to be used to order parts for the scooter that is shown on the front cover.

How to order

When ordering parts, please specify:

• ID-number (see the identiﬁ cation plate)

• Group (to which the relevant part belongs)

• Article number

• Number of parts required

• Description (in the relevant language)

• Dimensions (if applicable)

Remark

• If a part does not have a position number, it means that the part concerned cannot be purchased separately. The part concerned is part of the assembly shown. This assembly must be ordered as one piece. It has to be replaced in its entirety.

• Boxed position numbers refer to the relevant drawing.

Order address

Please mail or fax your orders to your supplier.

Service technicians

Repairs may only be carried out by trained and authorised service technicians. During the execution of their work they are at all times fully responsible for the fulﬁ lment of locally applicable safety guidelines and standards. Temporary employees and persons in training may only carry out repair and replacement work under the supervision of an authorised service technician.

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4.2 Overview exploded views

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Pos Description Page

01 Front frame, front fork and front wheel Trophy 20 3W 14 02 Front frame, front suspension and front wheels Trophy 20 4W 15 03 Rear frame, drive unit and rear wheels 16 04 Steering column, mirror and basket 18 05a Console, printed circuit board and throttle control for original electronics (ID-no PBxxxxx only) 20 05b Console, printed circuit board and throttle control for advanced electronics (ID-no QBxxxxx onwards) 22 06a Wiring, electronics and batteries for original electronics (ID-no PBxxxxx only) 24 06b Wiring, electronics and batteries for advanced electronics (ID-no QBxxxxx onwards) 25 07 Seat and seat post 26 08 Covers Trophy 20 3W 27 09 Covers Trophy 20 4W 29 10 Covers common 31

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14 | Spare parts

01 Front frame, front fork and front wheel Trophy 20 3W

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Pos Qty Article number Description

1 2 9004420 Battery strap 2 2 00001.0008 Battery spacer block 3 2 9000493 Ball-head bearing 6004 2NSE

3,4 1 9003440 Frame with ball head bearings 3W

5 2 9006079 Washer ﬂ at M4x20x1,2 6 2 9005928 Hexagon bolt M4x12 7 1 9003444 Mounting bracket front cover 8 8 9005689 Cable clip

9 1 1001796 Retaining ring 20mm 10 1 9004153 Front fork 11 2 00000.2003 Washer ﬂ at M8 12 1 00000.1702 Lock nut M8 13 1 9002166 Hexagon bolt M8x150 st10.9

14,15,16 1 9004159 Front wheel 3W

15 1 1015118 Inner tube 12 1/2 x 2 1/4 16 1 1015113 Outer tyre 12 1/2 x 2 1/4 black block proﬁ le 17 1 9007273 Bracket bumper 3W right 18 1 9007274 Bracket bumper 3W left 19 4 9005928 Hexagon bolt M4x12 20 4 00000.2106 Washer ﬂ at M4 3xD 30 1 9007355 Edge protection proﬁ le

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02 Front frame, front suspension and front wheels Trophy 20 4W

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Pos Qty Article number Description

1 2 9002006 Cover grey 2 2 9004569 Hexagon ﬂ ange bolt M8x12 (torque 25Nm, use locktite 247) 3 8 00000.4026 Hexagon head cap screwM8x20

4,5,6 2 9004511 Front wheel 4W

5 2 1015118 Inner tube 12 1/2 x 2 1/4 6 2 1015113 Outer tyre 12 1/2 x 2 1/4 black block proﬁ le

7 2 9001969 Shim ring 1.0mm 16x22mm D988 8a 1 9003408 Wheel bracket right (black) 8b 1 9003406 Wheel bracket left (black)

9 2 1007448 PVC black cover M10 DIN912 10 4 1002242 Hexagon head cap screwM10x40 11 4 00000.1703 Lock nut M10

12,13 2 1012525 Assy Shock absorber front 4W

13 4 1002840 Skiffy ﬁ xation ring ø10mm 14 1 9003444 Mounting bracket front cover 15 2 9006079 Washer ﬂ at M4x20x1,2 16 2 9005928 Hexagon bolt M4x12

17,18 1 9003392 Frame with ball head bearings 4W

18 2 9000493 Ball-head bearing 6004 2NSE 19 8 9005689 Cable clip 20 4 00000.1702 Lock nut M8 21 2 9004459 Swing arm lower assy (black) 22 2 9004458 Swing arm top assy (black) 23 4 00000.1702 Lock nut M8 24 4 9001803 Axle suspension parallel bracket 25 1 9001895 Mounting plate 26 1 1001796 Retaining ring 20mm 27 1 9003403 Steer shaft 28 4 00000.1702 Lock nut M8

28,29 2 1012524 Assy Steering bar

30 1 9007355 Edge protection proﬁ le

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16 | Spare parts

03 Rear frame, drive unit and rear wheels

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Pos Qty Article number Description

1 2 9002006 Cover grey 2 2 1012527 Assy Wheel bolt

3 8 00000.4026 Hexagon head cap screwM8x20 4a,5,6 1 1014662 Rear wheel 8", right, black road assy 4b,5,6 1 1014661 Rear wheel 8", left, black road assy 4c,5,6 1 9007436 Rear wheel 8" right/left, black outdoor assy

5 2 1015117 Inner tube 3.00x8

6a 2 9004146 Tyre black road 6b 2 1015110 Tyre black outdoor

7 2 00001.1463 Sticker tire pressure 3,5 Bar

8a 1 9004143 Drum brake right 8b 1 9005853 Drumbrake left

9 1 9000642 Speed sensor magnet

10 1 9006080 Hexagon head cap screwM5x25

11 1 1012104 Motor brake 12 1 1012106 Free wheel lever 13 1 1012313 Carbon brushes with covers, set of 4

14a 1 1012529 Assy Transaxle Alpine (for S-Drive 120A) (12 km/h) 14b 1 1012530 Assy Transaxle std (12 km/h)

15 4 00000.1703 Lock nut M10 16 2 1012124 Key for transaxle 17 1 9004564 Brake mounting 18 2 00000.4004 Hexagon head cap screwM6x45 19 1 9004141 Brake left 20 2 9000689 Rubber mounting strip 21 1 9006042 Hexagon head cap screwM10x85 22 2 00000.2004 Washer ﬂ at M10 23 2 00000.1703 Lock nut M10

24a 1 9000603 Shock absorber standard

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Continued from 03 Rear frame, drive unit and rear wheels

Pos Qty Article number Description

24b 1 9000683 Shock absorber heavy duty

25 1 1002242 Hexagon head cap screwM10x40 26a 1 9004133 Fender mounting bracket right 26b 1 9004132 Fender mounting bracket left

27 4 00000.4307 Hexagon bolt M6x12

28 1 9003417 Rear frame

29 2 00000.2003 Washer ﬂ at M8

30 2 00000.1702 Lock nut M8

31 2 9002341 Button head screw M8x30

32 1 1015292 P-clip 6 mm black for advanced electronics (ID-no QBxxxxx onwards)

33 1 9006240 Taptite M5x10 hex head ﬂ ange for advanced electronics (ID-no QBxxxxx onwards)

32,33 1 1015554 P-clip 6 mm service set (10 pieces) for original electronics (ID-no PBxxxxx only)

34 2 1353 Hinge bush M8

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18 | Spare parts

04 Steering column, mirror and basket

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Pos Qty Article number Description

1a 1 9001135 Basket, standard 1b 1 9006137 Basket, large (only without locking mechanism) 1c 1 9000703 Front Bag, (for std bracket with locking mechanism)

2 2 00000.3612 Screw M4x10 3 1 9000704 Basket holder 4 2 00000.4307 Hexagon bolt M6x12 5 2 00000.2202 Spring washer M6

6 2 9006129 Rubber strip 7a 1 9006128 Mounting bracket for std basket & bag (with locking mechanism) 7b 1 9006130 Mounting bracket for large basket (without locking mechanism)

8 2 00000.4307 Hexagon bolt M6x12

9 2 00000.2202 Spring washer M6 10 1 1015387 Mounting bracket for mirrors

11a 1 1009250 Mirror left 11b 1 1009251 Mirror right

12 2 00000.2203 Spring washer M8 13 2 00000.1502 Hexagon nut M8 14 1 9004126 Cover plate, steering adjustment 15 2 9002792 Screw Ejot K30x6 16 1 1012531 Assy Tiller bearing 17 1 9004169 Cylinder, steering column 18 4 9004174 Bush bearing tiller 19 3 9004163 Hinge pin 12x5,2 M8 21 1 9004181 Bracket steering adjustment 22 1 9004164 Hinge pin 12x8 M8

23a 2 00000.1701 Lock nut M6 for original electronics (ID-no PBxxxxx only) 23b 2 00000.1700 Lock nut M5 for advanced electronics (ID-no QBxxxxx onwards)

24 2 9004493 Hinge pin 8x16 M6 25 1 9007360 Gas spring operating mechanism

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Continued from 04 Steering column, mirror and basket

Pos Qty Article number Description

25,26 1 9007359 Gas spring 300N

27 2 9005802 Screw Ejot K40x12 28 1 1012532 Assy Slider Gas-spring 29 1 9006559 Gas spring actuator cable 30 1 9005607 Spiral pin heavy duty 6x32 31 1 9004175 Steering column adjustment tube 32 1 00000.2203 Spring washer M8 33 1 00000.4041 Hexagon head cap screwM8x55 34 1 9004190 Spacer 35 1 9004191 Handle steering adjustment 36 1 9004185 Steering wheel, see 05a and 05b 37 1 9006418 Cover mirror bracket

10,37 1 1015387 Mirror interface and cover for original electronics (ID-no PBxxxxx only)

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20 | Spare parts

05a Console, printed circuit board and throttle control for original electronics (ID-no PBxxxxx only)

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Pos Qty Article number Description

1 1 9007301 Drumbrake actuator cable

2 1 9006191 Extension cable for microswitch

3 1 00000.3719 Buttonhead screw M5x10

4 1 9004330 Brake lever

5 1 9004185 Steering wheel

6 1 00000.3200 Recessed buttonhead screw M5x12

8 1 9000904 Stop switch dummy

9 2 1008055 Throttle potentiometer 10 1 9007423 Cover steering wheel 11 4 00000.3307 Sheet-metal screw 2.9x13 12 1 9004331 Cover brake position 13 1 00000.3719 Buttonhead screw M5x10 14 1 9005810 Ignition key 15 1 9006111 Ignition switch for original electronics (ID-no PBxxxxx only) 16 2 9004303 Cover for indicator switch 17 2 9006106 Indicator switch for original electronics (ID-no PBxxxxx only) 18 1 9004302 Steering wheel cover bottom 19 1 9004301 Steering wheel cover top 20 1 9005802 Srew Ejot K40x12

21a 1 9007303 Rear cover steering column 21b 1 9006167 Rear cover steering column with hole for switch

22 2 00000.2106 Washer ﬂ at M4 3xD 23 2 9005802 Screw Ejot K40x12 24 2 00000.1662 Hexagon Nut thin M4 25 2 00000.3218 Recessed buttonhead screw M4x12 26 1 1012536 Assy Dashboard speed knob 27 1 9007365 Assy top for original electronics (ID-no PBxxxxx only) 28 1 9006110 Speed switch for original electronics (ID-no PBxxxxx only) 29 3 9002792 Screw Ejot K30x6

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Spare parts | 21

Continued from 05a Console, printed circuit board and throttle control for original electronics (ID-no PBxxxxx only)

Pos Qty Article number Description

30 1 1015179 Tiller PCB for original electronics (ID-no PBxxxxx only) 31 1 9007223 Console bottom 32 4 9005802 Srew Ejot K40x12 33 2 00000.3200 Recessed buttonhead screw M5x12 34 1 9004641 Throttle harness 35 5 1015323 Cable clips (set 25) 36 2 9002104 Spacer 3,2 x 5,5 x 2,2

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22 | Spare parts

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05b Console, printed circuit board and throttle control for advanced electronics (ID-no QBxxxxx onwards)

Pos Qty Article number Description

1 1 9007301 Drumbrake actuator cable

2 1 9006191 Extension cable for microswitch

3 1 00000.3719 Buttonhead screw M5x10

4 1 9004330 Brake lever

5 1 9004185 Steering wheel

6 1 00000.3200 Recessed buttonhead screw M5x12

7 1 9006138 Emergency stop button

8 1 9000904 Emergency stop button dummy

9 2 1008055 Throttle potentiometer 10 1 9007423 Cover steering wheel 11 4 00000.3307 Sheet-metal screw 2.9x13 12 1 9004331 Cover brake position 13 1 00000.3719 Buttonhead screw M5x10 14 1 9005810 Ignition key 15 1 9004432 Ignition switch for advanced electronics (ID-no QBxxxxx onwards) 16 2 9004303 Cover for indicator switch 17 2 9004435 Indicator switch for advanced electronics (ID-no QBxxxxx onwards) 18 1 9004302 Steering wheel cover bottom 19 1 9004301 Steering wheel cover top 20 1 9005802 Srew Ejot K40x12

21a 1 9007303 Rear cover steering column 21b 1 9006167 Rear cover steering column with hole for switch

22 2 00000.2106 Washer ﬂ at M4 3xD 23 2 9005802 Screw Ejot K40x12 24 2 00000.1662 Hexagon Nut thin M4 25 2 00000.3218 Recessed buttonhead screw M4x12 26 1 1012536 Assy Dashboard speed knob 27 1 1012535 Assy top for advanced electronics (ID-no QBxxxxx onwards) 28 1 9004438 Speed switch for advanced electronics (ID-no QBxxxxx onwards)

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Spare parts | 23

Continued from 05b Console, printed circuit board and throttle control for advanced electronics (ID-no QBxxxxx onwards)

Pos Qty Article number Description

29 3 9002792 Screw Ejot K30x6 30a 1 9008789 Tiller PCB Basic for advanced electronics (ID-no QBxxxxx onwards) 30b 1 9008791 Tiller PCB Dual control for advanced electronics (ID-no QBxxxxx onwards) 30c 1 9008790 Tiller PCB Full option for advanced electronics (ID-no QBxxxxx onwards)

31 1 9007223 Console bottom

32 4 9005802 Screw Ejot K40x12

33 2 00000.3200 Recessed buttonhead screw M5x12

34 2 9004641 Throttle harness

35 5 1015323 Cable clips (set 25)

36 2 9002104 Spacer 3,2 x 5,5 x 2,2

- 1 1016535 Full option steering wheel for advanced electronics (ID-no QBxxxxx onwards)

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24 | Spare parts

06a Wiring, electronics and batteries for original electronics (ID-no PBxxxxx only)

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Pos Qty Article number Description

1a 2 9006563 Battery harness 60A 1b 2 9006564 Battery harness 100A (for Alpine transaxle) 2a 1 9006097 Power harness S-Drive 90A 2b 1 9006101 Power harness S-Drive 120A (for Alpine Transaxle) 3a 2 9002758 Battery (34Ah C5) (40Ah C20) 3b 2 9002759 Battery (50Ah C5) (60Ah C20) 3c 2 9002760 Battery (63Ah C5) (74Ah C20)

4,5 1 1012412 Connector cover S-Drive 120A

4,5,6 1 9002457 S-drive controller 120A (for Alpine Transaxle)

7 2 9006080 Hexagon head cap screwM5x25 8 2 00000.3212 Recessed buttonhead screw M4x25

9,10 1 1015385 Connector cover S-drive 90A

9,10,11 1 1015386 S-drive controller 90A

12 2 1007078 Hexagon head cap screw M5x16 13 1 1002558 Controller interface for original electronics (ID-no PBxxxxx only) 14 1 9006124 Tule 15 2 9004503 Rear light LED 16 4 00000.1501 Hexagon nut M6 17 1 9006105 Horn for original electronics (ID-no PBxxxxx only) 18 1 00000.4322 Hexagon bolt M8x12 19 1 9004431 Speed sensor 20 1 9006095 Main harness for original electronics (ID-no PBxxxxx only) 21 1 9004419 Charging harness 22 2 9002752 Set battery connection covers 23 1 9006096 Lighting harness for original electronics (ID-no PBxxxxx only) 24 1 9006193 Brake switch extension harness for original electronics (ID-no PBxxxxx only) 25 1 9005911 Mounting bracket for S-drve controller for original electronics (ID-no PBxxxxx only) 26 2 00000.4036 Hexagon head cap screwM5x12

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06b Wiring, electronics and batteries for advanced electronics (ID-no QBxxxxx onwards)

Spare parts | 25

Pos Qty Article number Description

1a 2 9006563 Battery harness 60A 1b 2 9006564 Battery Harness 100A (for Alpine transaxle) 2a 1 9006562 Power harness S-Drive 90A 2b 1 9006561 Power harness S-Drive 120A 3a 2 9002759 Battery (50Ah C5) (60Ah C20) 3b 2 9002760 Battery (63Ah C5) (74Ah C20) 3c 2 9002761 Battery (72Ah C5) (86Ah C20)

4,5 1 1012412 Connector cover

4,5,6 1 9002457 S-drive controller 120A

7 2 9006080 Hexagon head cap screw M5x25 8 2 00000.3212 Recessed buttonhead screw M4x25

9,10 1 1015385 Connector cover S-drive 90A

9,10,11 1 1015386 S-drive controller 90A

12 2 00000.4036 Hexagon head cap screw M5x12 13 1 9008778 Controller interface for advanced electronics (ID-no QBxxxxx onwards) 14 1 9006124 Tule 15 2 9004503 Rear light LED 16 4 00000.1501 Hexagon nut M6 17 1 9004433 Horn for advanced electronics (ID-no QBxxxxx onwards) 18 1 00000.4322 Hexagon bolt M8x12 19 1 9004431 Speed sensor 20 1 9004429 Main harness for advanced electronics (ID-no QBxxxxx onwards) 21 1 9004419 Charging harness 22 2 9002752 Set battery connection covers

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26 | Spare parts

07 Seat and seat post

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Pos Qty Article number Description

1,2a,2b 1 1002861 Master seat with armrests

2a 1 118.00221.000 Armrest right, Master seat 2b 1 118.00231.000 Armrest left, Master seat

3,4 1 9000034 Seat frame with slider, Master seat

4 1 9000042 Seat ﬁ xation strip, Master seat 5 1 9003907 Nylon bearing seat post, Master seat 6 1 1012523 Assy Seat post std

7 1 00000.3723 Button head screw M6x8 8a 1 1008995 Captain seat standard 8b 1 1009244 Captain seat with high back 9a 1 1008999 Armrest right, Captain seat 9b 1 1008998 Armrest left, Captain seat 10 2 232103 Armrest pad PU, Captain seat 11 1 1008996 Seat frame with slider, Captain seat 12 4 229001 Thumb screw 13 2 1009001 Detent button 14 1 9006157 Ring seat post cover 15 1 1012520 Assy seat post Captain seat incl. nylon bearing 16 1 00000.3716 Button head M5x12 VZ 17 1 9005156 Seat post bolt

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08 Covers Trophy 20 3W

Spare parts | 27

Pos Qty Article number Description

1 2 9005802 Screw EJOT K40x12

2 1 9003458 Front cover upper part 3a 2 9006094 Indicator 12V for original electronics (ID-no PBxxxxx only) 3b 2 9003478 Indicator 24V for advanced electronics (ID-no QBxxxxx onwards)

4 2 9005802 Screw EJOT K40x12

5 2 00000.2106 Washer ﬂ at M4 3xD

6 1 9003460 Front cover rear part 7a 1 9003475 Side skirt right 3W 7b 1 9003474 Side skirt left 3W

8 2 9005928 Hexagon bolt M4x12

9 2 9006079 Washer ﬂ at M4x20 10 2 9005927 Hexagon bolt M4x20 11 2 00000.2106 Washer ﬂ at M4 3xD 12 1 9003476 Floormat 3W

13a 1 9004571 Front inner fender right 3W 13b 1 9004570 Front inner fender left 3W

14 4 9005928 Hexagon bolt M4x12

15a 1 9003473 Front fender right 3W 15b 1 9003472 Front fender left 3W

16 2 00000.2106 Washer ﬂ at M4 3xD 17 2 9005928 Hexagon bolt M4x12 18 1 9003457 Head light cover 19 1 9005802 Screw EJOT K40x12

20a 1 9004442 Front tiller cover Ruby red metallic 20b 1 9004445 Front tiller cover Platinum white metallic 20c 1 9004448 Front tiller cover Sparkling champagne metallic 20d 1 9004451 Front tiller cover Graphite black metallic 20e 1 9004454 Front tiller cover Moonstone blue metallic

21 2 00000.3218 Recessed buttonhead screw M4x12

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28 | Spare parts

Continued from 08 Seat and seat post

Pos Qty Article number Description

22a,27,32 1 1015363 Front cover Ruby red metallic 22b,27,32 1 1015364 Front cover Platinum white metallic

22c,27,32 1 1015365 Front cover Sparkling champagne metallic 22d,27,32 1 1015366 Front cover Graphite black metallic 22e,27,32 1 1015367 Front cover Moonstone blue metallic

23 2 00000.4060 Hexagon head cap screwM4x20 24 1 9004428 Head light 25 2 00000.1507 Hexagon nut M6 26 1 9003459 Front cover bottom 27 2 9004652 Push rivet 28 2 9005927 Hexagon bolt M4x20

29 2 00000.1507 Hexagon nut M6 30a 1 1015454 Front bumper 3W for original electronics (ID-no PBxxxxx only) 30b 1 9007275 Front bumper 3W for advanced electronics (ID-no QBxxxxx onwards)

31 4 9005802 Screw EJOT K40x12

32 2 9004652 Push rivet

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09 Covers Trophy 20 4W

Spare parts | 29

Pos Qty Article number Description

1 2 9005802 Screw EJOT K40x12

2 1 9003458 Front cover upper part 3a 2 9006094 Indicator 12V for original electronics (ID-no PBxxxxx only) 3b 2 9003478 Indicator 24V for advanced electronics (ID-no QBxxxxx onwards)

4 2 9005802 Screw EJOT K40x12

5 2 00000.2106 Washer ﬂ at M4 3xD

6 1 9003460 Front cover rear part 7a 1 9003467 Side skirt right 4W 7b 1 9003466 Side skirt left 4W

8 2 00000.2106 Washer ﬂ at M4 3xD

9 2 9005927 Hexagon bolt M4x20 10 1 9003468 Floormat 4W

11a 1 9003465 Front fender right 4W 11b 1 9003464 Front fender left 4W

12 4 00000.2106 Washer ﬂ at M4 3xD 13 4 9005928 Hexagon bolt M4x12 14 1 9003457 Head light cover 15 1 9005802 Screw EJOT K40x12

16a 1 9004442 Front tiller cover Ruby red metallic 16b 1 9004445 Front tiller cover Platinum white metallic 16c 1 9004448 Front tiller cover Sparkling champagne metallic 16d 1 9004451 Front tiller cover Graphite black metallic 16e 1 9004454 Front tiller cover Moonstone blue metallic

17 2 00000.3218 Recessed buttonhead screw M4x12

18a,23,31 1 1015363 Front cover Ruby red metallic 18b,23,31 1 1015364 Front cover Platinum white metallic 18c,23,31 1 1015365 Front cover Sparkling champagne metallic 18d,23,31 1 1015366 Front cover Graphite black metallic 18e,23,31 1 1015367 Front cover Moonstone blue metallic

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30 | Spare parts

Continued from 09 Covers Trophy 20 4W

Pos Qty Article number Description

19 2 00000.4060 Hexagon head cap screwM4x20 20 1 9004428 Head light 21 2 00000.1507 Hexagon nut M6 22 1 9003459 Front cover bottom 23 2 9004652 Push rivet 24 2 9005927 Hexagon bolt M4x20 25 2 00000.1507 Hexagon nut M6 26 1 9003469 Front spoiler

27a,32,33 1 1015384 Front bumper 4W service set for original electronics (ID-no PBxxxxx only)

27b 1 9003470 Front bumper 4W for advanced electronics (ID-no QBxxxxx onwards)

28 2 9005802 Screw EJOT K40x12 29a 1 9004573 Front inner fender right 4W 29b 1 9004572 Front inner fender left 4W

30 4 9005928 Hexagon bolt M4x12

31 2 9004652 Push rivet

32 2 9005928 Hexagon bolt M4x12

33 2 00000.2106 Washer ﬂ at M4 3xD

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10 Covers common

Spare parts | 31

Pos Qty Article number Description

1a 1 1012537 Assy Rear cover Ruby red metallic 1b 1 1012538 Assy Rear cover Platinum white metallic 1c 1 1012539 Assy Rear cover Sparkling champagne metallic 1d 1 1012540 Assy Rear cover Graphite black metallic 1e 1 1012541 Assy Rear cover Moonstone blue metallic

2 1 9004129 Motor cover 3 4 00000.2106 Washer ﬂ at M4 3xD 4 4 9005927 Hexagon bolt M4x20 5 2 1012526 Assy Rear fender 6 6 00000.3624 Screw M5x8

7,8,9 1 1012521 Assy Rear bumper

8 2 9003480 Reﬂ ector red

9 1 1012522 Assy Logo button Handicare 10 2 00000.2106 Washer ﬂ at M4 3xD 11 2 9005927 Hexagon bolt M4x20 12 1 9003462 Frame cover 13 4 00000.2106 Washer ﬂ at M4 3xD 14 4 9005927 Hexagon bolt M4x20 15 1 1012516 Assy Battery cover 16 2 9003479 Reﬂ ector orange 17 1 1012519 Assy Seat post cover 18 2 9007368 Sticker Alpine

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32 | Spare parts

4.3 Options

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1c1b1a1d 1e

Pos Qty Article number Description

1a,1b,1c,1d,1e 1012429 Colour exchange set Graphite black metallic (3 covers) 1a,1b,1c,1d,1e 1012430 Colour exchange set Moonstone blue metallic (3 covers) 1a,1b,1c,1d,1e 1012431 Colour exchange set Ruby red metallic (3 covers) 1a,1b,1c,1d,1e 1012432 Colour exchange set Sparkling champagne metallic (3 covers) 1a,1b,1c,1d,1e 1012433 Colour exchange set Platinum white metallic (3 covers)

- 1008572 Assy foot throttle for original electronics (ID-no PBxxxxx only)

- 9007499 Assy foot throttle for advanced electronics (ID-no QBxxxxx onwards) 2 1015545 Trolleybag 3 4930 Rear Basket

- 9000620 Mounting bracket rear 4 1001813 Luggage carrier 5 1001814 Walking aid holder 6 9000703 Front bag (for std bracket with locking mechanism) 7 1003095 Cane holder mounted to chair, horizontal 8 2537 Cane holder mounted to chair, vertical 9 1015389 Cane holder mounted to chassis

10 1009251 Mirror right 11 1015401 Anti tip set

- 9000825 Adjustmenttool for rear spring

12 9001135 Basket, standard 13 9006137 Basket, large (only without locking mechanism) 14 1015507 Lap strap with roll-up for Master Seat

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5 Service instructions

This document is a reference book to be used to order parts for the scooter model shown on the front cover.

5.1 Maintenance plan

Below, we have indicated what needs to be checked, how often this should be done and by whom.

Service instructions | 33

Time Description

To be carried out by User Dealer

Daily Charging the batteries, after each use x Weekly Checking the tyre pressures x -

Monthly

Every three months

Cleaning the scooter x Cleaning the upholstery (if necessary) x Grease the seat’s swivel mechanism: the seat needs to be removed for this. See ‘Removing the seat’. Lithium grease is recommended

x x (Annually)

Inspecting the electrical system - x Checking the batteries - x Inspecting the drive. (see 7.6) - x

Annually

Inspecting the mechanical parts - x Inspecting the bearings - x Inspecting the suspension - x Checking the tyres - x Checking all fastenings and bolts: tighten if necessary - x Sign the inspection record table in the user manual - x

It is recommended that the dealer carries out a service on the scooter at least once a year. If the scooter is used intensively, the service should be carried out every six months.

Maintenance requirement for re-use

Disinfect surfaces with commercially available disinfectants and clean the surfaces with damp cloths and cleaners tuned.

Warning

Do not use high pressure cleaners or similar to clean the product!

The following work most be carried out before re-use:

Annual inspection

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Electronics

On / off switch

Output connector

Operation

Brake

Programmable settings

Batteries

Level

Connections

Capacity test

Wheels and tyres

Tread depth

Pressure

Bearings

Wheel ﬁ xing nuts

Motors

Cables

Noise

Connections

Brake

Brushes

Page 34

Chassis

Condition

Steering

Seating

Seat

Backrest

Armrests

Electrical

Harnesses

Connections

Lighting system

Test

Forwards

Backwards

Emergency stop

Left turn

Right turn

Uphill / downhill

Obstacle

Brake

List of necessary repairs:

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Annual inspection

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Warning

Pull the charge cable out of the battery charging connection of the scooter before carrying out any maintenance on the scooter.

5.2 Batteries

Always follow the instructions related to battery maintenance & storage as given by the battery manufacturer ( Battery charger).

The scooter is equipped with gel batteries. These batteries are fully encased and sealed and require no maintenance. A sticker indicates how the batteries are to be connected. This sticker is located on the rear cover and on the battery cable.

Warning

Ensure that the batteries are always well charged. Do not use the scooter if the batteries are almost ﬂ at. Doing so may damage the batteries and means you run the risk of coming

to an unexpected standstill. Ensure that the batteries are never completely ﬂ at. This can seriously damage the batteries and shorten their lifespan. Only use gel-batteries

Replacing the batteries

If battery capacity is so low (after fully charging) that the scooter can only make short trips, or can not be driven at all, then the batteries have reached the end of their lifespan. Replace the batteries as soon as possible.

Warning

Once the new batteries have been put in place they will need to be charged and ‘run in’ ( For the correct way to dispose of batteries see (

 Scooter) ‘Used scooters and the environment’

 Battery charger)

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Service instructions | 35

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Service instructions | 35

Cleaning the batteries

Gel batteries are maintenance-free. However, attention may be paid to the following matters:

Note!

Ensure that the batteries remain clean and dry: dirt and water can cause leaks, as a result of which battery capacity can be reduced.

Clean the battery terminals and then grease them using acid-free Vaseline.

5.3 Tyres

To ensure that your scooter performs well, it is of great importance for the tyres to be kept at the right pressure.

Inﬂ ating the tyres

The tyres are equipped with a car tyre valve. Remove the caps from the valves before inﬂ ating the tyres. If the tyres are not adequately inﬂ ated, the range of the scooter may be reduced and the tread may wear more quickly.

Warning

When inﬂ ating tyres, never exceed the maximum recommended tyre pressure which is stated on the tyres (2.5 bar front and 3.5 bar rear).

Never forget to replace the valve cap after inﬂ ating the tyres. The valve cap prevents dirt and sand from getting into the valve. See the ‘Maintenance table’ regarding tyre checks.

5.4 Assembly, replacement and adjustment instructions

This chapter covers illustrated assembly, replacement and adjustment instructions. Every separate visual instruction is prefaced with:

• Preparations

• Instructions (suggestions and advice to help you carry out tasks or procedures more easily)

• Notices (extra notes covering information you need when executing the speciﬁ c task)

• Relevant article numbers

• Tools used

The tools for the speciﬁ c task are illustrated in the visual instructions.

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5.4.1 Front frame 3W

Replacing the front wheel and fork

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Preparation

• Switch off the scooter with the ignition key.

• Use a lifting device to raise the scooter clear of the ground.

Instructions

The following operations are required to replace the front fork 3W:

• Remove the front cover and the front cover rear part.

• Remove the retaining ring and spiral pin.

• Remove the complete fork with wheel.

• Remove the hexagon nut, washer and bolt to take out the wheel.

• Replace the new front fork 3W.

• Rebuild the scooter in the reverse order.

Notice

• Some parts need to be replaced; the replacement is indicated by a symbol.

• Some operations have to be carried out by two persons; this is indicated by a symbol.

Relevant article numbers

• 9004153 Front fork

Tools used

• Torque wrench, socket, 13 mm

• Screw driver, crosshead

• Hammer (plastic)

• Chaser

• Circlip pliers

• Open ended spanner, 13 mm

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Service instructions | 37

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5.4.2 Front frame 4W

Replacing the front wheel

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Preparation

• Switch off the scooter with the ignition key.

• Use a lifting device to raise the scooter clear of the ground.

Instructions

The following operations are required to replace the front wheel:

• Remove the cover and the four hexagon screws to remove the front wheel.

• Mount the new front wheel in the reverse order.

Relevant article numbers

• 9004511 Front wheel 4W

Tools used

• Screwdriver, medium

• Torque wrench, socket bit, 6 mm

Notice

• N.a.

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Adjustment shock absorber - front

Service instructions | 39

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to adjust the shock absorber - front:

• Read the table for more information about the adjustment of shock absorbers.

• Use the suspention adjustment key to adjust the shock absorber as desired.

Relevant article numbers

• N.a.

Tools used

• 9000825 Suspension adjustment key

Notice

• Position 0 soft and position 4 hard

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Replacing the shock absorber - front

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Preparation

• Switch off the scooter with the ignition key.

• Use a lifting device to raise the scooter clear of the ground.

Instructions

The following operations are required to replace the shock absorber - front:

Note! Suitable work area required!

• Remove the basket, the front tiller cover, the mounting bracket for the mirrors, the front cover, the front spoiler, the front cover rear part, the front fender L/R, the front cover bottom and the front bumper.

• Remove the Allen hexagon screws and locknut form the shock absorbers on the swing arm top and lower assy.

• Remove shock absorber

• Adjust the new shock absorber according the speciﬁ cations.

• Replace the new and adjusted shock absorber.

• Rebuild the scooter in the reverse order.

• Note! Be sure you fasten all bolts and nuts with the

correct torque!

Relevant article numbers

• 1012525 Shock absorber - front

Tools used

• Torque wrench, socket,17 mm

• Socket, 7 mm

• Screwdriver, crosshead

• Allen key, 8 mm

• 9000825 Suspension adjustment key

Notice

• Position 0 soft and position 4 hard

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Service instructions | 41

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Replacing the swing arms (top and lower assy)

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Preparation

• Switch off the scooter with the ignition key.

• Use a lifting device to raise the scooter clear of the ground.

Instructions

The following operations are required to replace the swing arms:

Note! Suitable work area required!

• Remove the front spoiler.

• Remove the cover and the hexagon bolt to remove the front wheel.

• Remove the hexagon screw from the lower swing arm.

• Remove the two axle suspension parallel bolts.

• Remove the lock nut at the wheel side of the swing arm and turn the swing arm out of its position.

• Replace the new swing arm.

• Rebuild the scooter in the reverse order.

Relevant article numbers

• 9004459 Swing arm lower assy

• 9004458 Swing arm top assy

Tools used

• Torque wrench, socket, 7 mm-13 mm / socket bit, 6 mm

• Torque wrench, socket, 17 mm

• Allen key, 8 mm

• Screwdriver

• Open ended spanner, 10 mm

Notice

• N.a.

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Service instructions | 43

3 4

5 6

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5.4.3 Rear frame

Replacing the rear wheel

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Preparation

• Switch off the scooter with the ignition key.

• Use a lifting device to raise the scooter clear of the ground.

Instructions

The following operations are required to replace the rear wheel:

Note! Suitable work area required!

• Remove the cover and four hexagon head cap screws to remove the rear wheel.

• Mount the new rear wheel in the reverse order.

Relevant article numbers

• 1014662 Rear wheel 8" right, black assy

• 1014661 Rear wheel 8" left, black assy

Tools used

• Screwdriver

• Torque wrench, socket bit, 6 mm

Notice

• N.a.

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Replacing the mechanical brake

Service instructions | 45

Preparation

• Switch off the scooter with the ignition key.

• Use a lifting device to raise the scooter clear of the ground.

Instructions

The following operations are required to replace the mechanical brake:

Note! Suitable work area required!

• Remove the cap and hexagon ﬂ ange bolt to remove the rear wheel.

• Remove the brake cable.

• Remove the two hexagon head cap screw and remove the brake.

• Mount the new brake.

• Rebuild the scooter in the reverse order.

• Use Loctite 243 before fastening the hexagon ﬂ ange bolt with 90 Nm.

Relevant article numbers

• 9004141 Brake left

Tools used

• Screwdriver

• Torque wrench, socket, 16 mm

• Allen key, 5 mm

• Loctite 243

Notice

• N.a.

Note! Use Loctite 243 at the indicated locations during assembling the scooter.

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Replacing the carbon brushes

Service instructions | 47

Preparation

• Switch off the scooter with the ignition key.

• Disconnect the batteries.

• Use a lifting device to raise the scooter clear of the ground.

Instructions

The following operations are required to replace the carbon brushes:

Note! Suitable work area required!

• Remove the rear cover.

• Disconnect all motor connectors from the S-drive controller.

• Lock the freewheel lever.

• Remove four hexagon bolts and remove the motor cover.

• Unscrew the carbon brush cover.

• Pull the carbon brush out of the housing and remove the brush.

• Inspect the collector on the anchor of the motor; if the collector is seriously worn, replace the entire drive unit.

• Clean the collector on the anchor of the motor from dust with pressed air.

• Place the carbon brush in the holder; this can be done in one way only.

• Screw the new plastic screw cap onto the carbon brush holder.

• Rebuild the scooter in the reverse order.

Relevant article numbers

• 1012313 Motor brush set (4 carbon brushes with covers)

Tools used

• Lifting device

• Screwdriver short

• Allen key, 4 mm

• Socket, 7 mm, 10 mm and 16 mm

Notice

• Some parts need to be replaced; the replacement is indicated by a

symbol.

• Make sure the scooter is switched off.

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Replacing the motor brake

Service instructions | 49

Preparation

• Switch off the scooter with the ignition key.

• Disconnect the batteries.

• Use a Lifting device to raise the scooter clear of the ground.

Instructions

The following operations are required to replace the free wheel lever:

Note! Suitable work area required!

• Remove the rear cover.

• Disconnect all motor connectors from the S-drive controller and the speed sensor cable.

• Lock the freewheel lever.

• Remove the four hexagon bolts and remove the motor cover.

• Remove the hexagon screws and remove the free wheel lever.

• Mount the new free wheel lever.

• Rebuild the scooter in the reverse order.

Relevant article numbers

• 1012104 Motor brake

Tools used

• Screwdriver

• Socket, 7 mm

• Allen key, 4 mm

Notice

• Some parts need to be replaced; the replacement is indicated by a

symbol.

• Make sure the scooter is switched off.

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Service instructions | 51

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Replacing the transaxle

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Preparation

• Switch off the scooter with the ignition key.

• Disconnect the batteries.

• Use a lifting device to raise the scooter clear of the ground.

Instructions

The following operations are required to replace the transaxle:

Note! Suitable work area required!

• Remove the rear cover.

• Disconnect all motor connectors from the S-drive controller and the speed sensor cable..

• Lock the freewheel lever.

• Remove the four hexagon bolts and remove the motor cover.

• Remove the cover and hexagon ﬂ ange bolt to remove the rear wheel.

• Remove the brake cable

• Remove the two hexagon head cap screws to remove the brake mounting, key and brake.

• Remove the four lock nuts and remove the transaxle and rubber mounting strips.

• Mount the new the transaxle.

• Rebuild the scooter in the reverse order.

• Use Loctite 243 before fastening the hexagon ﬂ ange bolt with 90 Nm.

Relevant article numbers

• 1012530 Transaxle standard

• 1012529 Transaxle heavy duty

Tools used

• Socket, 7 mm

• Socket, 17 mm

• Torque wrench, socket, 16 mm

• Screwdriver

• Allen key, 5 mm

• Loctite 243

Notice

• Some parts need to be replaced; the replacement is indicated by a

symbol.

• Make sure the scooter is switched off.

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Service instructions | 53

Note! Use Loctite 243 at the indicated locations during assembling the scooter.

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Adjustment the shock absorber - rear

Service instructions | 55

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to adjust the shock absorber - rear:

Note! Suitable work area required!

• Remove the seat.

• Remove the battery cover.

• Loosen the battery strap.

• Disconnect all connectors from the battery.

• Remove the battery.

• Read the table for more information about the adjustment of shock absorbers.

• Use the special adjustment tool to adjust the shock absorber as desired.

• Rebuild the scooter in the reverse order.

Relevant article numbers

• N.a.

Tools used

• 9000825 Suspension adjustment key

Notice

• Make sure the scooter is switched off.

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Replacing the shock absorber - rear

Service instructions | 57

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to replace the shock absorber - rear:

Note! Suitable work area required!

• Remove the seat.

• Lift the scooter to raise the wheels clear from the ground.

• Remove the rear cover.

• Remove the battery cover.

• Remove the bolts of the rollbar 6x

• Remove the roll-bar

• Remove the hexagon head cap screws

• Take out the shock absorber.

• Read the table for more information about the adjustment of shock absorbers.

• Use the special adjustment tool to adjust the shock absorber as desired.

• Mount the new, correct adjusted, shock absorber.

• Rebuild the scooter in the reverse order.

Relevant article numbers

• 9000603 Shock absorber standard

• 9000683 Shock absorber heavy duty

Tools used

• Socket, 7 mm / 17 mm

• Allen key, 8 mm

• 9000825 Suspension adjustment key

Notice

• Make sure the scooter is switched off.

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Service instructions | 59

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5.4.4 Steering column

Replacing the steering wheel

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Preparation

• Switch off the scooter with the ignition key.

• Disconnect the batteries.

Instructions

The following operations are required to replace the steering column:

Note! Suitable work area required!

• Remove the basket and the mounting bracket for the mirrors.

• Remove the tiller cover front

• Disconnect all connectors from the tiller PCB.

• Remove the two Ejot screws and washers to remove the rear cover steering column.

• Remove the bolt to remove the steering wheel.

• Mount the new steering wheel.

• Rebuild the scooter in the reverse order.

Relevant article numbers

• 9004185 Steering wheel

Tools used

• Socket, 10 mm

• Screwdriver, crosshead

• Allen key, 6 mm

Notice

• Make sure the scooter is switched off.

3 4

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Replacing the gas spring

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Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to replace the gas spring:

Note! Suitable work area required!

• Remove the basket, the mounting bracket for the mirrors, the front cover and the front cover rear part.

• Pull the handle for steering adjustment upwards and move the steering column downwards.

• Remove the four hinge pins and the spiral pin.

• Remove the hinge pin and remove the two bolts from the gas spring slider.

• Disconnect the gas spring actuator

• Remove the gas spring slider and loosen the hinge pin and lock nut.

• Mount the new gas spring.

• Rebuild the scooter in the reverse order.

• Note! Be sure you fasten all bolts and nuts with the

correct torque!

Relevant article numbers

• 9007359 Gas spring 300N

Tools used

• Socket, 8 mm / 10 mm / 13 mm

• Screwdriver, crosshead

• Hammer (plastic)

• Chaser

• Loctite 243

Notice

• N.a.

1 2

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Service instructions | 63Service instructions | 63Service instructions | 63

Page 64

5.4.5 Console

Replacing the throttle

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Preparation

• Switch off the scooter with the ignition key.

• Disconnect the batteries

Instructions

The following operations are required to replace the throttle:

Note! Suitable work area required!

• Remove the two sheet metal screws and the throttle; disconnect in between the connector of the throttle.

• Mount the new throttle.

• Rebuild the scooter in the reverse order.

Relevant article numbers

• 1008055 Throttle (potentiometer)

Tools used

• Screwdriver, crosshead

Notice

• N.a.

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Replacing the tiller PCB

Service instructions | 65

Preparation

• Switch off the scooter with the ignition key.

• Disconnect the batteries.

Instructions

The following operations are required to replace the tiller PCB:

Note! Suitable work area required!

• Remove the basket and the mounting bracket for the mirrors.

• Remove the two bolts and remove the front tiller cover.

• Remove the tyrap

• Remove the nut, the four Ejot screws and the dashboard.

• Disconnect all connectors from the tiller PCB.

• Remove the three Ejot screws to remove the tiller PCB.

• Mount the new tiller PCB.

• Rebuild the scooter in the reverse order.

Relevant article numbers

• 9007265 Tiller PCB for original electronics (ID-no PBxxxxx only)

• 9008789 Tiller PCB Basic for advanced electronics (IDno QBxxxxx onwards)

• 9008791 Tiller PCB Dual control for advanced electronics (ID-no QBxxxxx onwards)

• 9008790 Tiller PCB Full option for advanced electronics (ID-no QBxxxxx onwards)

Tools used

• Socket, 10 mm

• Screwdriver, crosshead

Notice

• Make sure the scooter is switched off.

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Replacing the stop switch

Service instructions | 67

Preparation

• Switch off the scooter with the ignition key.

• Disconnect the batteries.

Instructions

The following operations are required to replace the stop switch:

Note! Suitable work area required!

• Remove the basket and the mounting bracket for the mirrors.

• Remove the two bolts and remove the front tiller cover.

• Remove the nut, the four Ejot screws and the dashboard.

• Remove the tyrap

• Disconnect all connectors from the tiller PCB.

• Remove the three Ejot screws to remove the tiller PCB.

• Disconnect the connectors of the console bottom.

• Remove the recessed button head and Ejot screws, disconnect the connectors the stop switch and remove the top and bottom steering wheel covers.

• Mount the new stop switch.

• Rebuild the scooter in the reverse order.

Relevant article numbers

• 9006138 Emergency stop

Tools used

• Socket, 10 mm

• Screwdriver, crosshead

Notice

• Make sure the scooter is switched off.

1 2

Page 68

3 4

Trophy 20 68 | Service instructions 68 | Service instructions

Page 69

Trophy 20

5.4.6 Electronics

Replacing the controller for original electronics (ID-no PBxxxxx only)

Service instructions | 69

Preparation

• Switch off the scooter with the ignition key.

• Disconnect the batteries.

Instructions

The following operations are required to replace the controller:

Note! Suitable work area required!

• Remove the rear cover.

• Remove the S-drive cover.

• Disconnect all connectors from the S-drive controller.

• Remove the two hexagon head cap screws and remove the controller.

• Mount the new controller.

• Rebuild the scooter in the reverse order.

Relevant article numbers

• 9002457 S-drive controller 120A

• 1015386 S-drive controller 90A

Tools used

• Allen key, 5 mm

Notice

• In case of S-drive controller 90A watch out for motor harness and power harness.

Page 70

5.4.7 Covers front

Replacing the front tiller cover

Trophy 20 70 | Service instructions 70 | Service instructions

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to replace the front tiller cover:

Note! Suitable work area required!

• Remove the basket and the mounting bracket for the mirrors.

• Loosen the two bolts to remove the front tiller cover.

• Mount the new front tiller cover.

• Rebuild the scooter in the reverse order.

Relevant article numbers

• 9004442/9004445/9004448/9004451/9004454 Front tiller cover

Tools used

• Socket, 10 mm

• Screwdriver, crosshead

Notice

• Make sure the scooter is switched off.

Page 71

Trophy 20

Replacing the front cover

Service instructions | 71

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to replace the front cover:

Note! Suitable work area required!

• Loosen the two bolts to remove the front cover.

• Disconnect the connector of the headlight.

• Take the head light cover out of the front cover.

• Put the head light cover back in the new front cover

• Rebuild the scooter in the reverse order.

1 2

Relevant article numbers

• 1015363/1015364/1015365/1015366/1015367 Front cover

Tools used

• Screwdriver, crosshead

Notice

• Make sure the scooter is switched off.

Note! After you have removed the screws, push the locking clip at the top, pull at the bottom the cover with a loud CLICK from the front cover rear part.

Page 72

5.4.8 Covers rear

Replacing the rear cover

Trophy 20 72 | Service instructions 72 | Service instructions

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to replace the rear cover:

Note! Suitable work area required!

• Remove the rear cover.

• Place the new rear cover

Relevant article numbers

• 1012537/1012538/1012539/1012540/1012541 Rear cover

Tools used

• N.a.

Notice

• N.a.

Page 73

Trophy 20

5.4.9 Accessories

Mount the crutch holder, horizontal

Service instructions | 73

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to mount the horizontal crutch holder:

Note! Suitable work area required!

• Mount the horizontal crutch holder with two bolts on the seat frame.

Relevant article numbers

• 1003095 Crutch holder mounted to chair, horizontal

Tools used

• Open ended spanner, 10 mm

110948-03-002

110948-03-003

Page 74

Mount the crutch holder, vertical

Trophy 20 74 | Service instructions 74 | Service instructions

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to mount the vertical crutch holder:

Note! Suitable work area required!

• Remove the armrest from the backrest frame.

• Mount the vertical crutch holder and the armrest with two bolts back on the backrest frame.

Relevant article numbers

• 2537 Crutch holder mounted to chair, vertical

Tools used

• Allen key, 6 mm

110948-03-010

110948-03-011

Page 75

Trophy 20

Mount the crutch holder, chassis

Service instructions | 75

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to mount the crutch holder on the chassis:

Note! Suitable work area required!

• Remove the rear cover.

• Remove the two hexagon bolts and washers to remove the rear bumper.

• Mount the crutch holder bracket on the rear frame side of the electronics compartment.

• Drill two holes in the rear bumper (drill location is indicated on the inside).

• Replace the rear bumper and mount the crutch holder via the bumper on the bracket.

Relevant article numbers

• 1012515 Crutch holder mounted to chassis

Tools used

• Torque wrench, socket, 7 mm

• Metal drill, 4 mm

• Drill

• Allen key 3 mm

110948-03-013

110948-03-014

Ø4

110948-03-015

110948-03-015A

Page 76

Trophy 20 76 | Service instructions 76 | Service instructions

110948-03-015B

110448-03-016

Page 77

Trophy 20

Mount the anti tip wheels

Service instructions | 77

Preparation

• Switch off the scooter with the ignition key.

• Use a lifting device to raise the scooter clear of the ground.

Instructions

The following operations are required to mount the anti tip wheels:

Note! Suitable work area required!

• Mount with the two bolts on every side on the rear frame an anti tip wheel.

Relevant article numbers

• 1015401 Anti tip set

Tools used

• Open ended spanner, 13 mm

• Socket, 13 mm

110948-03-024

Page 78

Mount the luggage carrier

Trophy 20 78 | Service instructions 78 | Service instructions

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to mount the luggage carrier:

Note! Suitable work area required!

• Remove the armrest from the backrest frame.

• Mount with the two bolts on every side the luggage carrier on the backrest frame.

Relevant article numbers

• 1001813 Luggage carrier

Tools used

• Allen key, 6 mm

110948-03-005

110948-03-012

Page 79

Trophy 20

Mount the walking aid holder

Service instructions | 79

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to mount the walking aid holder:

Note! Suitable work area required!

• Remove the armrest on both sides from the backrest frame.

• Mount with the two bolts on every side the walking aid holder on the backrest frame.

Relevant article numbers

• 1001814 Walking aid holder

Tools used

• Allen key, 6 mm

110948-03-005

110948-03-009

Page 80

Mount the mounting bracket

Trophy 20 80 | Service instructions 80 | Service instructions

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to mount the mounting bracket:

Note! Suitable work area required!

• Remove the armrest on both sides from the backrest frame.

• Mount with the two bolts on every side the mounting bracket on the backrest frame.

• Put the basket or trolleybag on the mounting bracket.

Relevant article numbers

• 9000620 Mounting bracket rear

• 4930 Basket

• 1015545 Trolley bag

Tools used

• Allen key, 6 mm

110948-03-005

110948-03-006

Page 81

Trophy 20

Mount the lap strap with roll-up to the Master seat

Preparation

• Switch off the scooter with the ignition key.

Instructions

The following operations are required to mount the lap strap with roll-up to the Master Seat:

Note! Suitable work area required!

• Unzip the cover from the Master seat

• The frame has a hole on the left and right side. Make on both sides (at the level of the hole) a notch in the cover.

• Left side: The locknut needs to be mounted on the inside of the frame.

• Right side: The plastic bushings and pivot van needs to be used on the right side.

• When everything is mounted, place the black cap on the bolts.

• Turn the ﬂ aps of the cover with velcro inside and close the zipper carefully. Fold also the zipper back inside.

Service instructions | 81

Relevant article numbers

• 1015507 Lap strap with roll-up for Master Seat

Tools used

• Socket, 17 mm

Page 82

5.4.10 Upgrade instructions controllers

Mount the foot throttle for advanced electronics (ID-no QBxxxxx onwards)

Trophy 20 82 | Service instructions 82 | Service instructions

Preparation

• Switch off the scooter with the ignition key.

• Disconnect the batteries.

Instructions

Basic display

Advanced display

The following operations are required to mount the foot throttle:

Note! Suitable work area required! Note! Remove always one ﬁ nger-control! Replace it with

cover steering wheel 9007423.

• Loosen the ﬂ oor mat from the frame.

Note! For mounting the foot throttle on the ﬂ oor mat you

have to drill two holes in the ﬂ oor mat and frame. Be sure you will not damage any cables mounted under the frame!

• Determine the exact laying of the cables under the frame.

• Reposition the cables in case they will be damaged while drilling the two holes.

• Replace the ﬂ oor mat and position the foot throttle mounting plate on the ﬂ oor mat.

• Drill the holes and mount the foot throttle mounting plate.

• Mount the foot throttle on the mounting plate.

• Guide the cable trough and under the frame, to the electronics compartment on the backside of the scooter.

• Remove the rear cover.

• Connect the plug to the socket in the electronics compartment and replace the rear cover.

Relevant article numbers

• 9007083 Foot throttle Advanced electronics

• 1008730 4,8x19 self tapping screw

Note! This procedure is intended for the Throphy 20 with

the latest electronics. In case your Trophy 20 has the dashboard as one above, you have the latest version electronics. Contact Sunrise Medical HCM in case you have another dashboard (original electronics ID-no PBxxxxx only).

Tools used

• Allen key, 3 mm

• Metal drill, 6 mm

• Drill

• Screwdriver, crosshead

110948-03-018

Determine the exact laying of the cables under the frame.

Note! Reposition the cables in case they will be damaged while drilling the two holes.

110948-03-019

Page 83

Trophy 20

Service instructions | 83

Ø6

110948-03-020

110948-03-021

110948-03-022

110948-03-013

110948-03-023

Page 84

Expand controller options for advanced electronics (ID-no QBxxxxx onwards)

Upgrade can be done via spare part options (see matrix below):

Trophy 20 84 | Service instructions 84 | Service instructions

from

Right hand Left hand Foot Hand/foot Dual hand CC

Emergency

stop

Right hand - 0 2 2+4 1+4 5+6 (or 7) 6 Left hand 0 - 2 2+4 1+4 5+6 (or 7) 6 Foot 1 1 - 1+4 2x1+4 5+6 (or 7) 6 Hand/foot 0 0 0 - 1 5+6 (or 7) 6 Dual hand 0 0 2 2 - 5+6 (or 1+7) 6 CC (only works with 8) standard 0 2 2 1 - standard

0. Only remove/replay parts

1. 1008055 Throttle potentiometer

2. 9007499 Assy foot throttle

3. 9008789 Tiller PCB Basic

4. 9008791 Tiller PCB Dual control

5. 9008790 Tiller PCB Full option

6. 9006138 Emergency stop button

7. 1016535 Full option steering wheel (includes 1+5+6)

Since Full option steering wheel only means to exchange the complete steering wheel, this may be advisable to use always as upgrade for Cruise Control on single hand/ﬁ nger control. Cruise control will only work together with the Emergency Stop Button. If this button doesn’t function or isn’t present, the Scooter will give an error and will not start. (Safety!)

Page 85

Trophy 20

5.5 Display menu settings

P BSR R

Service instructions | 85

Starting the service menu for original electronics (ID-no PBxxxxx only)

Kilometer total (user) Hold the hazard light button and press the left horn button brieﬂ y

Reset total (user Push the I button (3 sec.)

Kilometer total (scooter) Hold the hazard light button and press the left horn button brieﬂ y

Hours-on total (scooter) Hold the hazard light button and press the left horn button brieﬂ y

Battery voltage Hold the hazard light button and press the left horn button brieﬂ y

Leave dealer menu Any other button

Starting the service menu for advanced electronics (ID-no QBxxxxx onwards)

Pushing the hazard-button (G) together with the claxon-button (E) more than 2 seconds, the service menu shall be visible.

• First information shown after starting the service menu is the “Total km-1”

• Pushing the hazard button again (G) allows you to scroll through the menu shown below.

• If any other button (other than the DSS (I), horn (E), hazard button (G)) is switched during the service menu, the display returns to the user menu and will show “actual speed”

When the batteries of the scooter are removed the service information shall not get lost for at least 1 year.

The display will blink at a frequency of 1-2HZ, indicating this value can be changed.

1. Total km-1 (S)

The amount of km the scooter has driven after the last time this value was reset. Resettable by pressing the DSS (I) switch ≥ 2 seconds.

2. Total km-2 (S)

The amount of km the scooter has ever driven in its total life.

3. Actual battery voltage (B)

The actual battery voltage measured real time

4. Hours ON

The amount of hours the scooter has been switched on in its life. First one character of the display show: H

Page 86

5. Hours Driven The amount of hours the scooter has driven more than 5% of its maximum speed in its life. First one character of the display show: h

6. Software version First one character of the display show: F

7. Signal Actual throttle input: Range Actual input of the active throttle available (R) First characters of the display show: C The Icons on the tiller display will indicate the active throttle:

• right hand is lit: right hand side throttle is active

• left hand is lit: left hand side throttle is active

• no hand icons are lit: foot throttle is active Foot throttle information is converted by the MC into a drive signal. This signal will be presented here. OK

8. Miles / hour reset (P) Set speed and distance calculations to km or miles.

• Km icon on display is shown = km: km per hour

• m icon on display is shown = miles: miles per hour Default: km Change by pressing the DSS (I) switch ≥ 2 seconds.

Trophy 20 86 | Service instructions 86 | Service instructions

9. Scooter type selection. This reﬂ ects the diameter of the wheels used.

• “t30” Trophy speed algorithm (Trophy 30)

• “t20” Trophy speed algorithm (Trophy 20) Default: “t30” Change by pressing the DSS (I) switch ≥ 2 seconds.

10. This reﬂ ects if a beeping sound is enabled

• "0" no beep when driving backward

• "1" beeping when driving backward default: "1" Change by pressing the DSS (I) switch ≥ 2 seconds First one character of the display show: b

Setting the options

Not all options are standard available. Some options are only available as ordered at Sunrise Medical HCM. Not activated values will not be shown in the service menu.

11. Cruise Control enable (S)

• “0” disabled

• “1” enabled Default: “0” = disabled Change by pressing the DSS (I) switch ≥ 2 seconds. First two characters of the display show: CC

12. Manual / intelligent throttle switch

• “0” off

• “1” Manual Throttle Switching (MTS)

• “2” Intelligent Throttle Switching (ITS)

• “3” ITS and MTS active Default: “0” = off Change by pressing the DSS (I) switch ≥ 2 seconds. First two characters of the display show: tS

Page 87

Troubleshooting | 87

Trophy 20

Troubleshooting | 87

6 Troubleshooting

If the scooter doesn’t function, while the batteries are fully charged, check the following points. A. Set the scooter off and then on again. Check if the problem is solved. B. Check if all the battery connectors are properly attached and ﬁ rmly connected. C. Check whether the freewheel handle is in the DRIVE position. D. Make sure the position of the speed controller has not changed. E. If there is a problem, the lights of the battery condition meter ﬂ ash. Use the table below to determine the cause of the problem.

Indication on the display Description of problem Corrective action

The complete LED bar ﬂ ashes rapidly.

The socket LED is lit continuously after the scooter is switched on.

The ﬁ rst red LED of the LED bar is lit continuously.

LED bar left to right chase. The batteries are being charged. Disconnect the battery charger from the scooter. Two LEDs of the LED bar are lit. There is a poor connection to the motor. Check all connections between the controller and

Three LEDs of the LED bar are lit. There is a short circuit in the motor. Check the motor cables or replace the motor. Seven LEDs of the LED bar are lit. The throttle was held in during start up.

Eight LEDs of the LED bar are lit. The controller is malfunctioning. Replace the controller. Nine LEDs of the LED bar are lit. The neutral handle is in the neutral

Ten LEDs of the LED bar are lit. The battery is malfunctioning. Check the connections between the batteries and

The Controller security has found something that causes a problem.

Short circuit in the potentiometer. Cabling from the Tiller PCB to the controller interface is defective. Cabling from the Tiller PCB to the touch control is defective. Tiller PCB is defective. The batteries require charging or there is a poor connection to the batteries.

Speed potentiometer fault.

position. The brake is malfunctioning.

Switch off the scooter. Check all connectors. Check the condition of the batteries. Consult the manufacturer if the LED bar continues ﬂ ashing after the scooter has been switched on. Contact the manufacturer.

Check all connections between the controllers and the batteries. If the connections are OK, try recharging the batteries.

the motor.

Restart the scooter without pressing the throttle. Check or replace the speed potentiometer.

Put the neutral handle in the drive position. Check the connections between the brake and the controller. Replace the brake.

the controller. Check the batteries.

The table below provides explanation for the trip codes that can be indicated by the controller. These trip codes can be read with the manual programming unit (SP1) or the mobility programmer PG.

LED code Trip code Error type Explanation

1 2c00 Low battery error Low battery voltage 1 2c01 Low battery error Low battery voltage 2 3B01 Motor fault 1 Motor disconnected 3 1400 Bridge fault 1 Motor wiring fault 4 7000 Startup with push selected Parking brake off 4 7001 Push activated in drive mode Parking brake off 6 1e03 Inhibit activated Inhibit active 7 0810 Tiller fault 1 Throttle trip 7 0814 Tiller reference error Throttle trip 7 0815 Tiller lo reference error Throttle trip 7 0816 Tiller high reference iso error Throttle trip 7 0817 Tiller lo reference error Throttle trip 7 0300 Speed Limit Potentiometer wiper open Throttle trip 7 1d02 Front end spec change trip Throttle potentiometer trip 7 2f01 Tiller displaced error Throttle displaced at power up 8 0002 Eeprom calibration checksum error 2 Possible controller trip 8 0003 Eeprom program checksum error 2 Possible controller trip 8 0100 Running checksum 1 Possible controller trip 8 0203 Eeprom calibration checksum error 1 Possible controller trip 8 0204 Eeprom program checksum error 1 Possible controller trip 8 1501 Brake fault 2 Possible controller trip 8 1705 Relay fault 1 Possible controller trip 8 1802 Watchdog voltage ref error Possible controller trip

Page 88

8 1805 Salty ﬁ nger ref error Possible controller trip 8 1b20 Both clamps measuring current Possible controller trip 8 2102 Progres counter error Possible controller trip 8 2d01 Front end spec change trip Possible controller trip 8 3100 Battery bridge difference error 1 Possible controller trip 8 3102 Temperature settings incorrect Possible controller trip 8 3210 No internal timers Possible controller trip 8 3211 Internal timer out of range Possible controller trip 8 3212 Atod readings not ﬁ nished before next read Possible controller trip 8 3213 Unknown mux channel Possible controller trip 8 3600 Hardware error Possible controller trip 8 3601 Test trip latch 1 Possible controller trip 8 3602 Test trip latch 2 Possible controller trip 8 3603 Test trip latch 3 Possible controller trip 8 3608 Test trip latch 8 Possible controller trip 8 3609 Test trip latch 9 Possible controller trip 8 360a Test trip latch 10 Possible controller trip 8 360b Test trip latch 11 Possible controller trip 8 360c Test trip latch 12 Possible controller trip 8 360d Test trip latch 13 Possible controller trip 8 360e Test trip latch 14 Possible controller trip 8 4401 Generic ctrl error Possible controller trip 9 1500 Brake fault 1 Solenoid brake fault 9 1502 Brake over current error Solenoid brake fault

10 1600 High battery error High battery voltage

Trophy 2088 | Troubleshooting

Page 89

Technical product information | 89

Trophy 20

Technical product information | 89

7 Technical product information

7.1 CE Declaration and standards

This product complies with the regulations of the Medical Devices Directive and therefore bears the CE mark.

Standard Deﬁ nition/description Weight test dummy

EU guideline 93/42 EEC Applicable as mentioned in Appendix 1 N/A

The requirements from EN12182 as mentioned in NEN-EN 12184 (1999):

NEN-EN 12182 (2009)

NEN-EN 12184 (2009) Class B

ISO 7176-8

ISO 7176-9 Climate tests for electric wheelchairs and scooters N/A

ISO 7176-14

ISO 7176-16 Requirements for resistance to ignition of upholstered parts May 1997 N/A

7.2 Technical speciﬁ cations

Manufacturer Sunrise Medical HCM Model Trophy 20 3 wheels (3W)

Maximum user weight 160 kg (25.2 stone)

Technical aids for the handicapped – General requirements and test methods October 1997 Electric wheelchairs, scooters and accompanying battery chargers – Requirements and test methods 2009 Requirements and test methods for static, impact and fatigue strengths July 1998

Requirements and test methods for control systems for electric wheelchairs 1997

Trophy 20 4 wheels (4W)

160 kg

N/A

Description 3W 4W

Total length mm (inches) Total width mm (inches) Minimum height* mm (inches) Total weight excluding batteries kg (stones) Total weight including batteries (74 Ah C20) kg (stones) Weight of heaviest component kg (stones) Static stability in the downward direction ° Static stability in the upward direction ° Lateral static stability ° Distance range (ISO 7176-4)** km (miles) Dynamic stability (max. safe slope) ° Maximum speed forwards km/h (mph) Back angle, Captain Seat ° Seat depth, Captain Seat mm (inches) Seat width, Captain Seat mm (inches) Back height (excl. headrest), Captain Seat mm (inches) Seat height (to platform), Captain Seat mm (inches)

Armrest height, Captain Seat mm (inches) Distance between armrests, Captain Seat mm (inches) Back angle, Master Seat ° Seat depth, Master Seat mm (inches) Seat width, Master Seat mm (inches) Back height (excl. headrest), Master Seat mm (inches) Seat height (to platform), Master Seat mm (inches)

Armrest height, Master Seat mm (inches) Distance between armrests, Master Seat mm (inches) Turning radius (ISO 7176-5) mm (inches) Reversing width mm (inches) Obstacle height (max. user weight) mm (inches) Ground clearance (max. user weight / loaded) mm (inches)

1265 (49.8) 1265 (49.8) 660 (26) 660 (26) 740 (29.1)* 740 (29.1)* 92 (14.5) 102 (16.1) 140 (22) 150 (23.6) 70 (11) 80 (12.6) > 13 > 13 > 13 > 13 > 13 > 13 45 (28) 45 (28) 99 12 (7.5) / Alpine 12 (7.5) / Alpine 0 / 103 - 126 0 / 103 - 126 445 (17.5) 445 (17.5) 457 (18) 457 (18) 406 (16) 406 (16) 350*** / 450 - 535

(13.8 / 17.7 - 21.1)

350*** / 450 - 535

(13.8 / 17.7 - 21.1) 229 - 273 (9 - 10.7) 229 - 273 (9 - 10.7) 457 - 610 (18 - 24) 457 - 610 (18 - 24) 45 - 85 - 180 45 - 85 - 180 430 (17) 430 (17) 500 (19.7) 500 (19.7) 550 (21.7) 550 (21.7) 350*** / 425 / 535

(13.8/16.7/21.1)

350*** / 425 / 535

(13.8/16.7/21.1) 150 - 340 (5.9 - 13.4) 150 - 340 (5.9 - 13.4) 500 (19.7) 500 (19.7) 1030 (40.6) 1600 (63) 1460 (57.5) 1810 (71.3)

80 (3.1) 80 (3.1) 70 (2.8) 70 (2.8)

Page 90

Test data

Test weight 160 kg (25.2 stone)

Operating force

Drive lever operation < 20 [N] Resetting the automatic fuse (circuit breaker) < 60 [N] Electronic switches < 13.5 [N] Connecting the charger plug < 60 [N]

Technical speciﬁ cations for wheels

Front wheel diameter (3W) mm (inches) 320 x 60 (12.5 x 2.25) Front wheel diameter (4W) mm (inches) 320 x 60 (12.5 x 2.25) Rear wheel diameter mm (inches) 360 x 80 (14.2 x 3.1) Tyre pressure 4W, front wheel bar (psi) 2,5 (36.3) Tyre pressure 4W, rear wheel bar (psi) 3,5 (50.8) Tyre pressure 3W, front wheel bar (psi)

2,5 (36.3)

Tyre pressure 3W, rear wheel bar (psi) 3,5 (50.8)

Batteries

Maximum dimensions of batteries (lxbxh) mm (inches)

262 x 173 x 211 (10.3 x 6.8 x 8.3)

Max. battery capacity C20 Ah 74 Max. battery capacity C5 Ah 63 Maximum permitted charging current Ampère 8 RMS

Trophy 2090 | Technical product information

* height of steering column, collapsed, excluding seat ** range dependent on user weight, condition of tyres, type of terrain, condition of battery and weather conditions with 74 Ah (C20) *** seat height < 425 mm: an elevated footplate is required or by removing the slider

7.3 Driving programs

The driving programs for Sunrise Medical HCM products can be found on the FTP server. Log on to the FTP server:

• Open internet explorer

• Go to ftp://mobilityftp.handicare.com

• Enter user name and password User name: dealer@mobilityftp.handicare.com Password: dealer

• You will be logged on

• Select your wheelchair and the appropriate controller

• Click the ﬁ le to download

Page 91

Trophy 20

)

7.4 Controller settings PG Drives

PGDT S-Drive 90A for original electronics (ID-no PBxxxxx only)

Technical product information | 91

Speed Settings

Forward Acceleration (0.1 Seconds) 35 35 Forward Deceleration (0.1 Seconds) 16 16 Reverse Acceleration (0.1 Seconds) 40 40 Reverse Deceleration (0.1 Seconds) 35 35

Max Forward Speed (%) 100 100 Min Forward Speed (%) 10 10 Max Reverse Speed (%) 25 25 Min Reverse Speed (%) 5 5 Speed Limit Pot Enabled On

Operation Settings

Sleep Timer (Minutes) 0 Throttle Invert Yes

Battery Settings

Low Battery Flash Level (Bars) 0 Cable Resistance (milli-Ohms) 50 Calibration Factor 100 Low Battery Alarm Off

Trucharge Reset Voltage (Deci-Volts) 250

(S Drive 180A) (S Drive II)

Battery Curve Scaler 0

(S Drive II Only)

Inhibit Settings

Inhibit 1: Mode 1 Inhibit 1: Operation Latching Inhibit 1: Speed (%) 0

Inhibit 2: Mode 1 Inhibit 2: Operation Latching Inhibit 2 Speed (%) 0 Inihibit 3: Mode 1 Inhibit 3: Operation Non-Latching

Inhibit 3: Speed (%) 0 Aux Output: Mode 1

Factory Settings

Acceleration (0.1 Seconds) 100 1 Deceleration (0.1 Seconds) 100 1 Forward Speed (%) 100 0 Reverse Speed (%) 100 0

Fast

Max Min

Slow

General Settings

Soft Stop On Brake Time (milli-Seconds) 1500 Output Voltage (Volts) 24

Status Output Type 0 (0 = Trucharge, 1 = LED, 2 = Analogue Diagnostic Flash Sequence 2 Reverse Alarm Off

Pulsed Reverse Alarm Off Diagnostic Alarm Off

Brake Disconnected Alarm Off

Brake Fault Detect On Brake Light On

Push too Fast Threshold 100 Push too Fast Timeout 20 Freewheel Enable Disable Inhibit 2 Horn Input Enable Off

Motor Settings

Current Limit Max (Amps) 60

Boost Drive Current (Amps) 90 Boost Drive Time (Seconds) 10 Current Foldback Threshold (Amps) 60

Current Foldback Time (Seconds) 70 Current Foldback Level (%) 59

Motor Cooling Time (Seconds) 660 Current Foldback Temperature (Deg C) 80 Current Limit Min (Amps) 10 Motor Stall Timeout (Seconds) 0

Motor Compensation (milli-Ohms) 25

AntiRollback Level 12 Pull-away Delay (centi-Seconds) 0 Slope Factor 900 Anti Rollback Velocity 0

Braking Current Limit (Amps) 90 Timed Foldback Braking Current (Amps) 90 Timed Foldback Speed (%) 100 Enhanced Motor Compensation (Up) (%) 190

Enhanced Motor Compensation (Down) (%) 180 Enhanced Motor Compensation (Up) Gain 90

Throttle Settings

Throttle Type 1 (0 = Single-ended, 1 = Wig-wag, 2 = Unipolar) Throttle Deadband (%) Throttle Gain (%) Throttle Operated at Power-up

ISO Test Resistor Timed Throttle Invert 0 (0 = Off, 1 = Inhibit 2, 2 = Inhibit 3)

(S Drive II Only)

15 140 2 (0 = Drive, 1 = Inhibit, 2 = Trip)

OnThrottle Reference Test

Off

(S Drive 120,140,180A) (S Drive II)

(S Drive II Only)

(S Drive Only) (S Drive Only) (S Drive Only) (S Drive Only)

(S Drive 180A) (S Drive II) (S Drive 180A) (S Drive II) (S Drive 180A) (S Drive II) (S Drive II Only)

(S Drive II Only) (S Drive II Only)

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Speed Settings

Forward Acceleration (0.1 Seconds) 35 30 Forward Deceleration (0.1 Seconds) 16 12 Reverse Acceleration (0.1 Seconds) 40 40 Reverse Deceleration (0.1 Seconds) 35 15

Max Forward Speed (%) 100 50 Min Forward Speed (%) 10 30 Max Reverse Speed (%) 25 30 Min Reverse Speed (%) 5 30 Speed Limit Pot Enabled On

Operation Settings

Sleep Timer (Minutes) 0 Throttle Invert Yes

Battery Settings

Low Battery Flash Level (Bars) 0 Cable Resistance (milli-Ohms) 50 Calibration Factor 100 Low Battery Alarm Off

Trucharge Reset Voltage (Deci-Volts) 250

(S Drive 180A) (S Drive II)

Battery Curve Scaler 0

(S Drive II Only)

Inhibit Settings

Inhibit 1: Mode 1 Inhibit 1: Operation Latching Inhibit 1: Speed (%) 0

Inhibit 2: Mode 1 Inhibit 2: Operation Latching Inhibit 2 Speed (%) 0 Inihibit 3: Mode 1 Inhibit 3: Operation Non-Latching

Inhibit 3: Speed (%) 0 Aux Output: Mode 1

Factory Settings

Acceleration (0.1 Seconds) 100 1 Deceleration (0.1 Seconds) 100 1 Forward Speed (%) 100 0 Reverse Speed (%) 100 0

Fast

Max Min

Slow

General Settings

Soft Stop On Brake Time (milli-Seconds) 1000 Output Voltage (Volts) 24

Status Output Type 0 (0 = Trucharge, 1 = LED, 2 = Analogue Diagnostic Flash Sequence 2 Reverse Alarm Off

Pulsed Reverse Alarm Off Diagnostic Alarm Off

Brake Disconnected Alarm On Brake Disconnected Alarm Tone 0 Brake Fault Detect On Brake Light On

Push too Fast Threshold 100 Push too Fast Timeout 20 Freewheel Enable Disable Inhibit 2 Horn Input Enable Off

Motor Settings

Current Limit Max (Amps) 110

Boost Drive Current (Amps) 120 Boost Drive Time (Seconds) 10 Current Foldback Threshold (Amps) 60

Current Foldback Time (Seconds) 70 Current Foldback Level (%) 59

Motor Cooling Time (Seconds) 660 Current Foldback Temperature (Deg C) 30 Current Limit Min (Amps) 10 Motor Stall Timeout (Seconds) 0

Motor Compensation (milli-Ohms) 25

AntiRollback Level 12 Pull-away Delay (centi-Seconds) 0 Slope Factor 900 Anti Rollback Velocity 0

Braking Current Limit (Amps) 120 Timed Foldback Braking Current (Amps) 120 Timed Foldback Speed (%) 100 Enhanced Motor Compensation (Up) (%) 190

Enhanced Motor Compensation (Down) (%) 180 Enhanced Motor Compensation (Up) Gain 90

Throttle Settings

Throttle Type 1 (0 = Single-ended, 1 = Wig-wag, 2 = Unipolar) Throttle Deadband (%) Throttle Gain (%) Throttle Operated at Power-up

ISO Test Resistor Timed Throttle Invert 0 (0 = Off, 1 = Inhibit 2, 2 = Inhibit 3)

(S Drive II Only)

15 140 2 (0 = Drive, 1 = Inhibit, 2 = Trip)

OnThrottle Reference Test

Off

(S Drive 120,140,180A) (S Drive II)

(S Drive II Only)

(S Drive Only) (S Drive Only) (S Drive Only) (S Drive Only)

(S Drive 180A) (S Drive II) (S Drive 180A) (S Drive II) (S Drive 180A) (S Drive II) (S Drive II Only)

(S Drive II Only) (S Drive II Only)

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Speed Settings

Forward Acceleration (0.1 Seconds) 35 35 Forward Deceleration (0.1 Seconds) 16 16 Reverse Acceleration (0.1 Seconds) 40 40 Reverse Deceleration (0.1 Seconds) 35 35

Max Forward Speed (%) 100 100 Min Forward Speed (%) 10 10 Max Reverse Speed (%) 25 25 Min Reverse Speed (%) 5 5 Speed Limit Pot Enabled On

Operation Settings

Sleep Timer (Minutes) 0 Throttle Invert Yes

Battery Settings

Low Battery Flash Level (Bars) 0 Cable Resistance (milli-Ohms) 50 Calibration Factor 100 Low Battery Alarm Off

Trucharge Reset Voltage (Deci-Volts) 250

(S Drive 180A) (S Drive II)

Battery Curve Scaler 0

(S Drive II Only)

Inhibit Settings

Inhibit 1: Mode 1 Inhibit 1: Operation Latching Inhibit 1: Speed (%) 0

Inhibit 2: Mode 1 Inhibit 2: Operation Latching Inhibit 2 Speed (%) 0 Inihibit 3: Mode 1 Inhibit 3: Operation Non-Latching

Inhibit 3: Speed (%) 0 Aux Output: Mode 1

Factory Settings

Acceleration (0.1 Seconds) 100 1 Deceleration (0.1 Seconds) 100 1 Forward Speed (%) 100 0 Reverse Speed (%) 100 0

Fast

Max Min

Slow

General Settings

Soft Stop On Brake Time (milli-Seconds) 1500 Output Voltage (Volts) 24

Status Output Type 0 (0 = Trucharge, 1 = LED, 2 = Analogue Diagnostic Flash Sequence 2 Reverse Alarm Off

Pulsed Reverse Alarm Off Diagnostic Alarm Off

Brake Disconnected Alarm Off

Brake Fault Detect On Brake Light Off

Push too Fast Threshold 100 Push too Fast Timeout 20 Freewheel Enable Disable Inhibit 2 Horn Input Enable Off

Motor Settings

Current Limit Max (Amps) 60

Boost Drive Current (Amps) 90 Boost Drive Time (Seconds) 10 Current Foldback Threshold (Amps) 60

Current Foldback Time (Seconds) 70 Current Foldback Level (%) 59

Motor Cooling Time (Seconds) 660 Current Foldback Temperature (Deg C) 80 Current Limit Min (Amps) 10 Motor Stall Timeout (Seconds) 0

Motor Compensation (milli-Ohms) 25

AntiRollback Level 12 Pull-away Delay (centi-Seconds) 0 Slope Factor 900 Anti Rollback Velocity 0

Braking Current Limit (Amps) 90 Timed Foldback Braking Current (Amps) 90 Timed Foldback Speed (%) 100 Enhanced Motor Compensation (Up) (%) 190

Enhanced Motor Compensation (Down) (%) 180 Enhanced Motor Compensation (Up) Gain 90

Throttle Settings

Throttle Type 1 (0 = Single-ended, 1 = Wig-wag, 2 = Unipolar) Throttle Deadband (%) Throttle Gain (%) Throttle Operated at Power-up

ISO Test Resistor Timed Throttle Invert 0 (0 = Off, 1 = Inhibit 2, 2 = Inhibit 3)

(S Drive II Only)

15 140 2 (0 = Drive, 1 = Inhibit, 2 = Trip)

OnThrottle Reference Test

Off

(S Drive 120,140,180A) (S Drive II)

(S Drive II Only)

(S Drive Only) (S Drive Only) (S Drive Only) (S Drive Only)

(S Drive 180A) (S Drive II) (S Drive 180A) (S Drive II) (S Drive 180A) (S Drive II) (S Drive II Only)

(S Drive II Only) (S Drive II Only)

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Speed Settings

Forward Acceleration (0.1 Seconds) 35 30 Forward Deceleration (0.1 Seconds) 16 12 Reverse Acceleration (0.1 Seconds) 40 40 Reverse Deceleration (0.1 Seconds) 35 15

Max Forward Speed (%) 100 50 Min Forward Speed (%) 10 30 Max Reverse Speed (%) 25 30 Min Reverse Speed (%) 5 30 Speed Limit Pot Enabled On

Operation Settings

Sleep Timer (Minutes) 0 Throttle Invert Yes

Battery Settings

Low Battery Flash Level (Bars) 0 Cable Resistance (milli-Ohms) 50 Calibration Factor 100 Low Battery Alarm Off

Trucharge Reset Voltage (Deci-Volts) 250

(S Drive 180A) (S Drive II)

Battery Curve Scaler 0

(S Drive II Only)

Inhibit Settings

Inhibit 1: Mode 1 Inhibit 1: Operation Latching Inhibit 1: Speed (%) 0

Inhibit 2: Mode 1 Inhibit 2: Operation Latching Inhibit 2 Speed (%) 0 Inihibit 3: Mode 1 Inhibit 3: Operation Non-Latching

Inhibit 3: Speed (%) 0 Aux Output: Mode 1

Factory Settings

Acceleration (0.1 Seconds) 100 1 Deceleration (0.1 Seconds) 100 1 Forward Speed (%) 100 0 Reverse Speed (%) 100 0

Fast

Max Min

Slow

General Settings

Soft Stop On Brake Time (milli-Seconds) 1000 Output Voltage (Volts) 24

Status Output Type 0 (0 = Trucharge, 1 = LED, 2 = Analogue Diagnostic Flash Sequence 2 Reverse Alarm Off

Pulsed Reverse Alarm Off Diagnostic Alarm Off

Brake Disconnected Alarm On Brake Disconnected Alarm Tone 0 Brake Fault Detect On Brake Light Off

Push too Fast Threshold 100 Push too Fast Timeout 20 Freewheel Enable Disable Inhibit 2 Horn Input Enable Off

Motor Settings

Current Limit Max (Amps) 110

Boost Drive Current (Amps) 120 Boost Drive Time (Seconds) 10 Current Foldback Threshold (Amps) 60

Current Foldback Time (Seconds) 70 Current Foldback Level (%) 59

Motor Cooling Time (Seconds) 660 Current Foldback Temperature (Deg C) 30 Current Limit Min (Amps) 10 Motor Stall Timeout (Seconds) 0

Motor Compensation (milli-Ohms) 25

AntiRollback Level 12 Pull-away Delay (centi-Seconds) 0 Slope Factor 900 Anti Rollback Velocity 0

Braking Current Limit (Amps) 120 Timed Foldback Braking Current (Amps) 120 Timed Foldback Speed (%) 100 Enhanced Motor Compensation (Up) (%) 190

Enhanced Motor Compensation (Down) (%) 180 Enhanced Motor Compensation (Up) Gain 90

Throttle Settings

Throttle Type 1 (0 = Single-ended, 1 = Wig-wag, 2 = Unipolar) Throttle Deadband (%) Throttle Gain (%) Throttle Operated at Power-up

ISO Test Resistor Timed Throttle Invert 0 (0 = Off, 1 = Inhibit 2, 2 = Inhibit 3)

(S Drive II Only)

15 140 2 (0 = Drive, 1 = Inhibit, 2 = Trip)

OnThrottle Reference Test

Off

(S Drive 120,140,180A) (S Drive II)

(S Drive II Only)

(S Drive Only) (S Drive Only) (S Drive Only) (S Drive Only)

(S Drive 180A) (S Drive II) (S Drive 180A) (S Drive II) (S Drive 180A) (S Drive II) (S Drive II Only)

(S Drive II Only) (S Drive II Only)

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7.5 Data sheet

Description Remarks

Nominal voltage 24 V Current main fuse 50 A Max slope percentage 16 % Max slope with a start 9° @ 160kg ° Motor nominal power 950 Watt Gearing ratio (motor gearbox) 4100/195 i Wheel diameter front 320x60 mm Wheel diameter rear 360x80 mm Type of tyre front 12½ x 2¼ Type of tyre rear 3,00-8 Tyre pressure maximum front 2,5 bar Tyre pressure minimum rear 3.5 bar Maximum dimenstions batteries L262xW173xH211 mm Battery connection type Anderson Maximum allowable charger voltage 30 V Maximum allowable charger current charger Maximum battery capacity C20 74 Ah Maximum battery capacity C5 63 Ah

Forces on levers etc.

Electronic switches <13.5 [N] Drive lever operation <20 [N] Parking brake <60 [N] Connection of charger <60 [N]

8 RMS A

Technical product information | 95

Weight 3W 4W

bat. size 40Ah 60Ah 74Ah 40Ah 60Ah 74Ah Frame 70 70 70 80 80 80 Chair 19 19 19 19 19 19 Basket+ 2,4 2,4 2,4 2,4 2,4 2,4 Batteries 28,8 38,6 48,6 28,8 38,6 48,6 Total 120 130 140 130 140 150

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7.7 Service information transaxles

Regular preventative service checks are important to verify the condition of the parts and enables to replace them at the right time. Therefore see the new service check instructions below.

Service checks instructions: Check if dimensions motor brushes satisfy minimum dimensions as indicated in the illustrations, accordingly to the table below.

Part Plan service check

Motor brush At least once a year or every 2000 km

Clean the collector on the anchor of the motor with pressed air from dust.

New brush – maximum (18 mm) and minimum (8 mm) dimensions.

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8 Warranty

8.1 Deﬁ nitions of terms

Deﬁ nitions of terms used in this warranty:

• After sales service part: Part purchased after the intial product that is durable and may be subjected to natural wear and tear or natural contamination during normal operation within the lifetime of the product.;

• Consumable part: Part that is subjected to natural wear and tear or natural contamination during normal operation within the lifetime of the product (section 9 of Sunrise Medical HCM’s general terms and conditions of sale);

• Client: Those who purchase the product directly from Sunrise Medical HCM;

• Corrective action: Repair, replace or refund of the product;

• Dealer: Those who re-sell the product to the User;

• Defect: Any circumstance due to which the product is not sound or ﬁ t to use, caused by a lack of quality of the material used to manufacture the product as well as the quality of the manufacturing process;

• Option: An accessory delivered with the initial product by Sunrise Medical HCM to extend the standard product model;

• Product: Product that is delivered according to brochure or contract (e.g. wheelchair, scooter, battery-charger etc.);

• Part: Part of product that can be exchanged or replaced. This can be an option, accessory, service part or consumable part;

• Returns: Product or part that needs to be returned;

• RMA-process: Process to return goods, contact your Sunrise Medical HCM Customer service;

• User: Those who use the product;

• Warranty: The rights and obligations set forth in this document;

• Warranty period: The period of time during which the warranty is valid;

• Warranty provider: Sunrise Medical HCM B.V., Vossenbeemd 104, 5705 CL Helmond, The Netherlands.

Notwithstanding the rights and obligations of Sunrise Medical HCM, Client and User set forth in Sunrise Medical HCM’s general terms and conditions of sale, the rights of the Client and/or User towards Sunrise Medical HCM in case of defects are limited to the provisions set forth in this warranty. For the duration of the warranty period Sunrise Medical HCM guarantees that the product is without defects. In case of any defects the User is required –within two weeks after discovery of the defect- to contact the dealer. He has to complete a return form and return the product or part via the RMA-process. Sunrise Medical HCM will, at its sole discretion, take the corrective action it seems ﬁ t under the given circumstances within a reasonable period of time (depends on nature of claim) from receipt of the completed return form. The warranty period will not be extended after a corrective action.

8.2 Warranty period table

Scooters

Description Warranty period Frame 2 years Weldment/frame

Drive system* 1 year Transaxle, motor, motor brake

Electronics* 1 year

After sales service parts

Consumable parts 40 days after invoice Carbon brushes, etc. Options/Accessories 2 years

Sunrise Medical HCM will only accept shipment costs and corrective costs related to warranty on equipment during the warranty period.

This warranty will void in case of:

• The product and/or its parts being modiﬁ ed;

• Changes in cosmetic appearance by use;

• Failure to observe the instructions for use and maintenance, use other than normal use, wear and tear, negligence, collateral damage by neglect of earlier symptoms, overloading, third-party accidents, non-original parts used and defects not caused by the product;

• Circumstances beyond our control (ﬂ ood, ﬁ re, etc.).

New: 1 year after invoice Repaired: 90 days after invoice

Examples include, but are not limited to the parts mentioned below

Controller, controlling mechanism, wiring harness, electronic components

Brakes

Mirror, mudguards etc. Delivered with the initial product

* also in case of after sales service part delivery

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This warranty does not cover:

• Tyres and inner tubes

• Batteries (covered by the battery manufacturer’s warranty).

Clients and/or Users have legal (statutory) rights under applicable national laws relating to the sale of consumer products. This warranty does not affect statutory rights you may have nor those rights that cannot be excluded or limited, nor rights against the entity from whom the product was purchased. Clients may assert any rights they have at their sole discretion.