Sunrise Medical SAPPHIRE 4, SAPPHIRE 3 User Manual

SAPPHIRE 3 & 4 WHEEL
Scooters
Owner’s Manual
ENGLISH
38
Iss 4
Contents
Introduction page 1
Guarantee page 2
How to use this manual page 3
EMC (EMI) warnings page 9 - 10
Features page 11
Safety warnings and user guidance page 12 - 17
Tiller control functions page 18 - 19
Operating your scooter page 20 - 22
Guidance for safe operation and use page 23 - 24
Batteries and charging page 25 - 29
Routine maintenance page 30
Service history page 31
Specifications page 32
Troubleshooting page 33
Blank notes page page 34
Iss 4
39
Introduction
Thank you for choosing a Sunrise Medical scooter.
Before using your scooter please read this manual carefully. It will
provide you with all the information you will require, however, if you have
any queries about the use, maintenance or safety of your scooter please
contact your local Sunrise Medical Service Agent. If you have any other
questions please write to the address below.
This scooter is designed for comfort, safety and durability and has been
exhaustively researched and tested by our experts.
The scooter is classified as a category B vehicle under the European
wheelchair standard EN 12184.
It is intended for the use of people of all ages who may have difficulty walking
distances or for periods of time. It is ideal for indoor and outdoor use and
suitable for users up to 136kg in weight, 300 lbs. Differing user weights can
cause performance variation. Maximum user weight tested using 136kg test
dummy.
The scooter is designed to be driven on footpaths and to cross roads and
therefore should not be driven through mud, water, snow, sand, loose
gravel or any other unsound surfaces.
It has been manufactured to comply with the requirements of the
Medical Device Directive 93/42/EEC, the radio interference
requirements of EEC Directive 89/336/EEC and the battery
charger requirements of EEC Directive 73/23/EEC and
89/336/EEC. Electro Magnetic fields, such as those emitted by
shop alarms may be disturbed by use of the scooter. The function
of the scooter may also be disturbed by Electro Magnetic fields
emitted by shop alarms.
Sunrise Medical is dedicated to providing products of exacting quality
which conform fully and reliably to the requirements of their intended use.
We are BS/EN ISO 9001 accredited which is the internationally
recognised standard for quality management systems. This approval
ensures we provide quality in all areas of our business from development
through to final delivery. Should you require any further assistance then
please contact your local dealer.
CUSTOMER SERVICES
SUNRISE MEDICAL LIMITED
SUNRISE BUSINESS PARK
HIGH STREET WOLLASTON
WEST MIDLANDS DY8 4PS
ENGLAND
International Telephone +44 1384 44 66 88 Fax +44 1384 44 66 99
E-Mail: sunmail@sunmed.co.uk
Iss 4
1
Guarantee
Your guarantee
The guarantee form is supplied with this manual, please fill in the relevant details to register and activate your warranty.
THIS IN NO WAY AFFECTS YOUR STATUTORY RIGHTS.
Warranty conditions
1 The repair or replacement will be carried out by
an authorised Sunrise Medical Dealer/Service Agent.
2 To apply the warranty conditions should your
scooter require attention under these arrangements, notify the designated Sunrise Medical Service Agent immediately giving full information about the nature of the difficulty. Should you be operating the scooter away from the locality of the designated Sunrise Medical Service Agent work under the “Warranty Conditions” will be carried out by any other service agent designated by the manufacturer.
3 Should any part of the scooter require repair or
replacement as a result of a specific manufacturing or material defect within two years from the date on which the possession of the scooter was transferred to the original purchaser, and subject to it remaining within that ownership, the part or parts will be repaired or replaced completely free of charge if returned to the authorised Service Agent.
Note: This guarantee is not transferable.
4 Any repaired or replaced part will benefit from
these arrangements for the balance of the warranty period applicable to the scooter.
5 Parts replaced after the original warranty has
expired are covered for a further three months.
6 Items of a consumable nature will not generally
be covered during the normal warranty period unless such items have clearly suffered undue wear as a direct result of an original manufacturing defect. These items include amongst others upholstery, tyres, inner tubes, batteries and other similar parts.
7 The above warranty conditions apply to all,
scooter parts, for models purchased at full retail price.
8 Under normal circumstances, no responsibility will
be accepted where the scooter has required repair or replacement as a direct result of:
(i) The scooter or part not having been maintained in
accordance with the manufacturer’s recommendations, where such exist. Or failing use only the specified original equipment parts.
(ii) The scooter or part having been damaged by
neglect, accident or improper use.
(iii) The scooter or part having been altered from
the manufacturer’s specifications, or repairs having been attempted prior to the Service Agent being notified.
Please keep a note of your local Service Agent’s address and telephone number in the space provided. In the event of a breakdown, contact them and try to give all relevant details so they can help you quickly.
The scooter shown and described in this manual may not be exactly the same in every detail as your own model. However, all instructions are still entirely relevant, irrespective of detail differences.
The manufacturer reserves the right to alter without notice any weights, measurements, or other technical data shown in this manual. All figures, measurements, and capacities shown in this manual are approximate, and do not constitute specifications
Your local service agent:
Your local service agent:
to
Sunrise Business Park, High Street, Wollaston, West Midlands
Sunrise Medical Limited
DY8 4PS England
Tel 01384 44 66 88 Fax 01384 44 66 99
E-mail: sunmail@sunmed.co.uk
www.sunrisemedical.com
Please remember to fill in and post the guarantee registration card enclosed with this manual. Sunrise Medical Limited recommend that you do not undertake maintenance tasks other than those explained in this manual. Your local authorised Sunrise Medical service agent is fully trained by Sunrise Medical to carry out detailed maintenance as and when required. Use only genuine Sunrise Medical replacement parts.
2
Iss 4
How to use this manual
We at Sunrise Medical want you to get the best out of your scooter. This
Owner’s Manual will familiarise you with the scooter and its features. It contains guidance on everyday usage and general care in addition to
information on the high quality standards which we adhere to and details
about the warranty.
Your scooter will reach you in excellent condition having been personally
inspected before leaving our premises. By following the guidelines for
maintenance on page 30 your scooter will maintain its first class condition
and give you years of complete reliability and satisfaction.
Iss 4
3
GENERAL WARNINGS
DO NOT OPERATE THE SCOOTER BEFORE READING AND
UNDERSTANDING THIS INSTRUCTION MANUAL.
IF YOU ARE IN DOUBT ABOUT THE MEANING OF THESE
INSTRUCTIONS, OR ANY OF THE CAUTIONS AND WARNINGS,
PLEASE CONSULT YOUR HEALTHCARE PROFESSIONAL, DEALER
OR RELEVANT TECHNICAL PERSONNEL.
FAILURE TO FULLY UNDERSTAND THE SCOOTER OPERATION MAY
RESULT IN AN UNEXPECTED RESPONSE FROM THE EQUIPMENT
WHICH CAN IN TURN LEAD TO POSSIBLE INJURY OR DAMAGE.
NOTES
Warning and Caution notices used in this manual, apply to hazards and
unsafe practices that could result in personal injury or damage to
property.
WARNING
Sunrise Medical supply an extensive range of mobility scooters to meet
the varying needs of individual users. It is the responsibility of the
individual user and their healthcare advisor qualified in making such
choices, to decide which scooter is suitable for the user’s intended
purpose.
With regards to restraints, seat positioning straps, posture correction or
other positional aids and accessories, it is the obligation of the qualified
healthcare professional in conjunction with the dealer to ensure the
suitability of such equipment for the safe operation of the scooter.
Serious injury can occur in the event of a fall from a mobility scooter.
Sunrise Medical DO NOT RECOMMEND that a scooter user is
transported in any type of vehicle when seated in the scooter.
At this time, there are no approved Tie-down Systems for the
transportation of a user in ANY moving vehicle whilst seated in a scooter.
It is the opinion of Sunrise Medical that users of mobility scooters should
be transferred into the appropriate vehicle seating system and use should
be made of the restraints available to the auto industry.
Sunrise Medical DO NOT RECOMMEND any mobility scooter tie-down
system at this time.
4
Iss 4
GENERAL WARNINGS
PERSONAL AND OPERATIONAL GUIDELINES
Drive profiles should only be adjusted by healthcare professionals and approved agents/dealers, who are totally conversant with the process. They must also fully understand the users capabilities and the users ability to operate the scooter safely.
Incorrect settings may cause injury or damage to the user, bystanders the scooter and/or nearby property.
To determine personal mobility limitations, practice combinations of bending, reaching, mount and dismount techniques, whilst in the presence of a healthcare professional. Practice the above techniques BEFORE actively using the scooter.
For users with balance problems, practice the above techniques with the aid of an assistant, in the presence of a healthcare professional.
DO NOT attempt to pick up objects that cause you to shift your weight in
the seat or require you to bend excessively in any direction. Such action may result in the scooter tipping over or in injury to the person or both.
DO NOT use an escalator to move the mobility scooter between floors as
serious bodily injury could arise from such actions.
DO NOT drive on the road, dual carriageways or motorways. DO NOT drive up, down or across inclines that have water, ice, oil or any
other slippery substance on the surface. Failure to note the above conditions could cause loss of control.
DO NOT attempt to drive over kerbs or obstacles, (accept in accordance
with kerb climbing instructions where applicable). Disregarding this warning could cause the mobility scooter to tip resulting in possible bodily harm.
DO NOT make sharp turns in forward or reverse at high speeds. DO NOT lift the mobility scooter by its Tiller, Seat, Body Panels or by any
detachable assemblies. Always disassemble the scooter into its stowable parts and then lift each assembly one at a time.
Iss 4
5
GENERAL WARNINGS
PERSONAL & OPERATIONAL GUIDELINES DO NOT operate the mobility scooter without first checking that it is safe
to do so. Always be aware of your surroundings.
DO NOT attempt to use your mobility scooter without first checking that all
wiring harnesses are connected and all detachable parts/assemblies are correctly aligned and firmly fixed in place.
DO NOT use your mobility scooter without the anti-tipper wheels
attached.
DO NOT attempt to fit parts, accessories or adapters that are not
authorised by Sunrise Medical.
DO NOT mount or dismount your mobility scooter without first withdrawing
the ignition key. This will ensure that the power is off and the scooter cannot move unexpectedly.
DO NOT leave the ignition key in your scooter whilst it is unattended.
Children or inexperienced people may attempt to drive your scooter which may result in damage or personal injury.
DO NOT connect any medical device, such as a ventilator, life support
machine etc. to the scooters electrical system. Failure of the equipment may result from such connections.
DO NOT operate your mobility scooter whilst under the influence of
alcohol, drugs or prescription medication that may impair judgement.
DO NOT operate your mobility scooter if you feel acutely unwell. DO NOT operate your mobility scooter if your vision is seriously impaired. If you have any doubts about health problems affecting your ability
to operate the mobility scooter safely, please consult your healthcare professional.
Sunrise Medical specifically disclaims responsibility to all personal injury and property damage that may occur during use which does not comply with the relevant national or local statutes.
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Iss 4
GENERAL WARNINGS
PERSONAL & OPERATIONAL GUIDELINES
The rear body panel, (where fitted), is designed to cover the Batteries, Drive Assembly, Main Controller, Wiring Harness and Electrical Connectors.
Only remove this panel for the following;
1. To connect/disconnect cable plugs.
2. To disassemble the scooter for transport.
3. To remove/install batteries.
4. To adjust the seat height.
DO NOT stand on any of the body panels, only the footboard. DO NOT stand on the scooter seat. DO NOT attempt to transfer into or out of the scooter seat without first
checking that it is LOCKED into position. Attempting unsafe transfers can result in bodily injury and/or damage.
DO NOT drive your scooter if the seat is not LOCKED in the FORWARD
position. The seat must be secured in the FORWARD facing position BEFORE and DURING operation of the scooter. Attempting to operate the scooter with the seat not secured in the front facing position, could result in damage and/or bodily injury.
DO NOT operate the scooter without ensuring that the Tiller is properly
adjusted and secured. After making any adjustment to the Tiller position you must check that the Tiller is locked and secured into position BEFORE driving. To check, gently push & pull the Tiller to make sure it is secured.
An unsecured Tiller could result in damage and/or bodily injury.
DO NOT attempt to climb, ascend, or descend ramps greater than
14 degrees, or transverse slopes with a gradient greater than 14 degrees.
When negotiating ramps or inclines, if the throttle lever is released a roll back will occur.
In FORWARD motion the scooter will ROLLBACK approximately 30cms. (1ft), before the brake engages.
In REVERSE motion the scooter will ROLLBACK approximately 90cms. (3ft), before the brake engages.
Iss 4
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GENERAL WARNINGS
PERSONAL & OPERATIONAL GUIDELINES
Check that all electrical connections are secure before using your scooter.
DO NOT under any circumstances, disconnect, cut, extend or otherwise
modify ANY of the wiring harnesses installed within or connected to your mobility scooter.
DO NOT under any circumstances, disconnect, cut, extend or otherwise
modify ANY of the wiring harnesses installed within or connected to your mobility scooter battery charger.
It is important that your mobility scooter battery charger is connected to a properly installed electrical socket with an earthed outlet.
Failure to comply with the above requirements could result in a possible SHOCK HAZARD.
DO NOT use any batteries that are not DEEP CYCLE GEL, AGM or
SEALED LEAD-ACID type. Other types of batteries are NOT SUITABLE.
Please read battery/battery charger information before installation.
This scooter has been tested to ISO 7176 Part 9, “Rain Test.”
The test provides the scooter user or their attendant, sufficient time to remove the mobility scooter from a rain storm, whilst retaining normal operation of the mobility scooter.
DO NOT operate your mobility scooter during an electrical storm. DO NOT leave your mobility scooter in a rain storm of any kind. DO NOT use your mobility scooter in a shower or leave it in a damp
bathroom or sauna.
DO NOT leave your mobility scooter in a damp area for any length of time. DO NOT Jet wash, hose down, or use an automated car-wash on your
mobility scooter.
Direct exposure to rain, sea spray or moisture could cause the mobility scooter to malfunction electrically and mechanically and may cause rusting.
Maximum User Weight Limitations.
SAPPHIRE = 136Kg (300lbs).
Front basket = 4.5Kg (10lbs).
8
Iss 4
EMC (EMI) WARNINGS
CAUTION: IT IS VERY IMPORTANT THAT YOU READ THIS INFORMATION
REGARDING THE POSSIBLE EFFECTS OF ELECTRO MAGNETIC CONTAMINATION, (EMC) ON YOUR MOBILITY SCOOTER. SOMETIMES THIS EFFECT IS ALSO KNOWN AS ELECTRO MAGNETIC INTERFERENCE, (EMI).
EMC, (EMI), FROM RADIO-WAVE SOURCES.
Mobility scooters may be susceptible to EMC, which is interference from electromagnetic energy, (EM), emitted from sources such as radio stations, TV stations, amateur (HAM) radio transmitters, two way radios and mobile phones. The interference, (from radio sources), can cause the mobility scooter to release its brakes, move by itself, or move in an unintended way. Permanent damage can also be done to the mobility scooter’s control system.
The intensity of the interfering EM energy can be measured in volts per meter, (V/m.).
Each mobility scooter can resist EMC up to a certain intensity.
This is known as the scooter’s “immunity level”.
The higher the immunity level, the greater the protection.
Current technology offers useful protection of at least 20 V/m. which provides protection from the more common sources of radiated EMC.
There are a number of relatively strong electromagnetic fields present in the everyday environment. Most of these sources are obvious and easy to avoid, others are not so obvious and can be unavoidable.
By following the warnings listed, your risk of exposure to EMC will be minimised.
EMC sources can be broadly classified into three types:
1. Hand-held portable transceivers, (transmitter-receivers with on-board antenna). Examples are Walkie-Talkie, CB Radio, security, emergency services, Mobile phones. Note that some cellular phones can transmit signals while they are switched on but not being used.
2. Medium range mobile transmitters such as those used on emergency services vehicles, taxis etc. These usually have antennas mounted on the outside of the vehicle.
Iss 4
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