Sunrise Medical Mobility Scooter User Manual

Little Star

4 Wheel Scooter

Owner’s Manual

ENGLISH

41Iss 1

Contents

Introduction page 1

Guarantee page 2

How to use this manual page 3

General warnings page 4 - 8

EMC (EMI) warnings page 9 - 10

Features page 11

Safety warnings & user guidance page 12 - 17

Tiller control functions page 18 - 19

Operating your scooter page 20 - 22

Guidance for safe operation & use page 23 - 24

Batteries & charging page 25 - 29

Routine maintenance page 30

Specifications page 31

Troubleshooting page 32

40 Iss 1

Introduction

Thank you for choosing a Sunrise Medical scooter.

Before using your scooter please read this manual carefully. It will provide you with

all the information you will require. However, if you have any queries about the use,

maintenance or safety of your scooter please contact your local Sunrise Medical

Service Agent. If you have any other questions please write to the address below.

This scooter is designed for comfort, safety and durability and has been exhaustively

researched and tested by our experts.

The scooter is classified as a category A vehicle under the European Wheelchair

Standard EN 12184.

It is intended for the use of people of all ages who may have difficulty walking distances or

for periods of time. It is ideal for indoor and occasional outdoor use and suitable for

maximum user mass up to 113kg (250lbs) in weight for the Little Star. Please see

specifications. Differing user weights can cause performance variation. Maximum user

mass tested using 113kg test dummy.

The scooter is designed to be driven on footpaths and to cross roads and therefore

should not be driven through mud, water, snow, sand, loose gravel or any other

unsound surfaces.

It has been manufactured to comply with the requirements of the Medical Device

Directive 93/42/EEC, the radio interference requirements of

EEC Directive 89/336/EEC and the battery charger requirements of

EEC Directive 73/23/EEC and 89/336/EEC.

Electro Magnetic fields, such as those emitted by shop alarms may be disturbed by

use of the Scooter. The function of the scooter may also be disturbed by Electro

Magnetic fields emitted by shop alarms.

Sunrise Medical is dedicated to providing products of exacting quality which conform

fully and reliably to the requirements of their intended use. We are BS/EN ISO 9001

accredited which is the internationally recognised standard for quality management
systems. This approval ensures we provide quality in all areas of our business from

development through to final delivery. Should you require any further assistance then

please contact your local dealer.

CUSTOMER SERVICES

SUNRISE MEDICAL LIMITED

SUNRISE BUSINESS PARK

HIGH STREET WOLLASTON

WEST MIDLANDS DY8 4PS

ENGLAND

International Telephone [phone] Fax [phone]

eMail: [e-mail]

1Iss 1

Guarantee

Your guarantee

The guarantee form is supplied with this manual,
please fill in the relevant details to register and
activate your warranty.

THIS IN NO WAY AFFECTS YOUR STATUTORY
RIGHTS.

Warranty conditions

1 The repair or replacement will be carried out by

an authorised Sunrise Medical Dealer/Service
Agent.

2 To apply the warranty conditions should your

scooter require attention under these
arrangements, notify the designated Sunrise
Medical Service Agent immediately giving full
information about the nature of the difficulty.
Should you be operating the scooter away from the
locality of the designated Sunrise Medical Service
Agent work under the “Warranty Conditions” will
be carried out by any other service agent
designated by the manufacturer.

3 Should any part of the scooter require repair or

replacement as a result of a specific
manufacturing or material defect within two years
from the date on which the possession of the
scooter was transferred to the original purchaser,
and subject to it remaining within that ownership,
the part or parts will be repaired or replaced
completely free of charge if returned to the
authorised Service Agent.

Note: This guarantee is not transferable.

4 Any repaired or replaced part will benefit from

these arrangements for the balance of the
warranty period applicable to the scooter.

5 Parts replaced after the original warranty has

expired are covered for a further three months.

6 Items of a consumable nature will not generally

be covered during the normal warranty period
unless such items have clearly suffered undue
wear as a direct result of an original
manufacturing defect. These items include
amongst others upholstery, tyres, inner tubes,
batteries and other similar parts.

7 The above warranty conditions apply to all scooter

parts for models purchased at full retail price.

8 Under normal circumstances, no responsibility will

be accepted where the scooter has required
repair or replacement as a direct result of:-

(i) The scooter or part not having been

maintained in accordance with the
manufacturer’s recommendations, where
such exist. Or failing
original equipment parts.

(ii) The scooter or part having been damaged by

neglect, accident or improper use.

(iii) The scooter or part having been altered from

the manufacturer’s specifications, or repairs
having been attempted prior to the Service
Agent being notified.

Please keep a note of your local Service Agent’s
address and telephone number in the space
provided. In the event of a breakdown, contact them
and try to give all relevant details so they can help
you quickly.

The scooter shown and described in this manual
may not be exactly the same in every detail as your
own model. However, all instructions are still entirely
relevant, irrespective of detail differences.

The manufacturer reserves the right to alter without
notice any weights, measurements, or other
technical data shown in this manual. All figures,
measurements and capacities shown in this manual
are approximate, and do not constitute
specifications.

Your local service agent:

Your local service agent:

to use only the specified

Sunrise Business Park, High Street, Wollaston, West Midlands

Sunrise Medical Limited

DY8 4PS England

Tel [phone] Fax [phone]

E-mail: [e-mail]

www.sunrisemedical.co.uk

Please remember to fill in and post the guarantee registration card enclosed with this manual. Sunrise
Medical Limited recommend that you do not undertake maintenance tasks other than those explained in
this manual. Your local authorised Sunrise Medical service agent is fully trained by Sunrise Medical to carry
out detailed maintenance as and when required. Use only genuine Sunrise Medical replacement parts.

2 Iss 1

How to use this manual

We at Sunrise Medical want you to get the best out of your scooter.

This Owner’s Manual will familiarise you with the scooter and its features. It

contains guidance on everyday usage and general care in addition to

information on the high quality standards which we adhere to and details

about the warranty.

Your scooter will reach you in excellent condition having been personally

inspected before leaving our premises. By following the guidelines for

maintenance on page 30 your scooter will maintain its first class condition

and give you years of complete reliability and satisfaction.

3Iss 1

WARNINGS

DO NOT OPERATE THE SCOOTER BEFORE READING AND

UNDERSTANDING THIS INSTRUCTION MANUAL.

IF YOU ARE IN DOUBT ABOUT THE MEANING OF THESE

INSTRUCTIONS, OR ANY OF THE CAUTIONS AND WARNINGS,

PLEASE CONSULT YOUR HEALTHCARE PROFESSIONAL, DEALER

OR RELEVANT TECHNICAL PERSONNEL.

FAILURE TO FULLY UNDERSTAND THE SCOOTER OPERATION MAY

RESULT IN AN UNEXPECTED RESPONSE FROM THE EQUIPMENT

WHICH CAN IN TURN LEAD TO POSSIBLE INJURY OR DAMAGE.

NOTES

Warning and Caution notices used in this manual apply to hazards and

unsafe practices that could result in personal injury or damage to property.

WARNING

Sunrise Medical supply an extensive range of mobility scooters to meet the

varying needs of individual users. It is the responsibility of the individual

user and their healthcare advisor qualified in making such choices, to

decide which scooter is suitable for the user’s intended purpose.

With regards to restraints, seat positioning straps, posture correction or

other positional aids and accessories, it is the obligation of the qualified

healthcare professional in conjunction with the dealer to ensure the

suitability of such equipment for the safe operation of the scooter.

Serious injury can occur in the event of a fall from a mobility scooter.

Sunrise Medical DO NOT RECOMMEND that a scooter user is transported

in any type of vehicle when seated on the scooter.

At this time, there are no approved Tie-down Systems for the transportation

of a user in ANY moving vehicle whilst seated on a scooter.

It is the opinion of Sunrise Medical that users of mobility scooters should

be transferred into the appropriate vehicle seating system and use should

be made of the restraints available to the auto industry.

Sunrise Medical DO NOT RECOMMEND any mobility scooter tie-down

system at this time.

4 Iss 1

GENERAL WARNINGS

PERSONAL & OPERATIONAL GUIDELINES

Drive profiles should only be adjusted by healthcare professionals and
approved agents/dealers, who are totally conversant with the process.
They must also fully understand the user’s capabilities and the user’s
ability to operate the scooter safely.

Incorrect settings may cause injury or damage to the user, bystanders, the
scooter and/or nearby property.

To determine personal mobility limitations, practice combinations of
bending, reaching, mount and dismount techniques, whilst in the presence
of a healthcare professional. Practice the above techniques BEFORE
actively using the scooter.

For users with balance problems, practice the above techniques with the
aid of an assistant, in the presence of a healthcare professional.

DO NOT attempt to pick up objects that cause you to shift your weight in
the seat or require you to bend excessively in any direction. Such action
may result in the scooter tipping over or in injury to the person or both.

DO NOT use an escalator to move the mobility scooter between floors as
serious bodily injury could arise from such actions.

DO NOT drive on the road, dual carriageways or motorways.

DO NOT drive up, down or across inclines that have water, ice, oil or any

other slippery substance on the surface. Failure to note the above
conditions could cause loss of control.

DO NOT attempt to drive over kerbs or obstacles, (accept in accordance
with kerb climbing instructions where applicable). Disregarding this warning
could cause the mobility scooter to tip resulting in possible bodily harm.

DO NOT make sharp turns in forward or reverse at high speeds.

DO NOT lift the mobility scooter by it’s Tiller, Seat, Body Panels or by any

detachable assemblies. Always disassemble the scooter into its stowable
parts and then lift each assembly one at a time.

5Iss 1

GENERAL WARNINGS

PERSONAL & OPERATIONAL GUIDELINES

DO NOT operate the mobility scooter without first checking that it is safe to

do so. Always be aware of your surroundings.

DO NOT attempt to use your mobility scooter without first checking that all
wiring harnesses are connected and all detachable parts/assemblies are
correctly aligned and firmly fixed in place.

DO NOT use your mobility scooter without the anti-tipper wheels attached.

DO NOT attempt to fit parts, accessories or adapters that are not

authorised by Sunrise Medical.

DO NOT mount or dismount your mobility scooter without first switching the
scooter OFF. This will ensure that the power is off and the scooter cannot
move unexpectedly.

DO NOT leave the power switch turned on whilst the scooter is unattended.
Children or inexperienced people may attempt to drive your scooter which
may result in damage or personal injury.

DO NOT connect any medical device, such as a ventilator, life support
machine etc. to the scooter`s electrical system. Failure of the equipment
may result from such connections.

DO NOT operate your mobility scooter whilst under the influence of
alcohol, drugs or prescription medication that may impair judgement.

DO NOT operate your mobility scooter if you feel acutely unwell.

DO NOT operate your mobility scooter if your vision is seriously impaired.

If you have any doubts about health problems affecting your ability
to operate the mobility scooter safely, please consult your
healthcare professional.

Sunrise Medical specifically disclaims responsibility to all personal
injury and property damage that may occur during use which does
not comply with the relevant national or local statutes.

6 Iss 1

GENERAL WARNINGS

PERSONAL & OPERATIONAL GUIDELINES

The rear body panel, (where fitted), is designed to cover the Drive
Assembly, Wiring Harness and Electrical Connectors.

This panel should only be removed by an authorised Sunrise dealer.

DO NOT stand on any of the body panels, only the footboard.

DO NOT stand on the scooter seat.

DO NOT attempt to transfer into or out of the scooter seat without first

checking that it is LOCKED into position. Attempting unsafe transfers can
result in bodily injury and/or damage.

DO NOT operate the scooter without ensuring that the Tiller is properly
adjusted and secured. After making any adjustment to the Tiller position you
must check that the Tiller is locked and secured into position BEFORE
driving. To check, gently push and pull the Tiller to make sure it is secured.

An unsecured Tiller could result in damage and/or bodily injury.

DO NOT attempt to climb, ascend, or descend ramps greater than 6°, or
traverse slopes with a gradient greater than 6°.

DO NOT reverse down ramps at full speed, always slow down or go in a
forwards direction, use extreme caution.

When negotiating ramps or inclines, if the throttle lever is released a roll
back will occur.

In FORWARD motion the scooter will ROLLBACK approximately 30cms.
(1ft), before the brake engages.

In REVERSE motion the scooter will ROLLBACK approximately 90cms.
(3ft), before the brake engages.

7Iss 1

GENERAL WARNINGS

PERSONAL & OPERATIONAL GUIDELINES

Check that all electrical connections are secure before using your scooter.

DO NOT under any circumstances, disconnect, cut, extend or otherwise
modify ANY of the wiring harnesses installed within or connected to your
mobility scooter.

DO NOT under any circumstances, disconnect, cut, extend or otherwise
modify ANY of the wiring harnesses installed within or connected to your
mobility scooter battery charger.
It is important that your mobility scooter battery charger is connected to a
properly installed electrical socket with an earthed outlet.

Failure to comply with the above requirements could result in a
possible SHOCK HAZARD.

DO NOT use any batteries that are not DEEP CYCLE GEL, AGM or

SEALED LEAD-ACID type. Other types of batteries are NOT SUITABLE.
Please read battery/battery charger information before installation.

This scooter has been tested to ISO 7176 Part 9, “Climatic tests for
Electric Wheelchairs.”

The test provides the scooter user or their attendant, sufficient time to
remove the mobility scooter from a rain storm, whilst retaining normal
operation of the mobility scooter.

DO NOT operate your mobility scooter during an electrical storm.
DO NOT leave your mobility scooter in a rain storm of any kind.
DO NOT use your mobility scooter in a shower or leave it in a damp

bathroom or sauna.

DO NOT leave your mobility scooter in a damp area for any length of time.
DO NOT Jet wash, hose down, or use an automated car-wash on your

mobility scooter.

Direct exposure to rain, sea spray or moisture could cause the mobility scooter
to malfunction electrically and mechanically and may cause rusting.

Maximum User Mass Limitations.

LITTLE STAR = 113Kg (250lbs)
Front basket = 4.5Kg (10lbs)

8 Iss 1

EMC (EMI) WARNINGS

CAUTION: IT IS VERY IMPORTANT THAT YOU READ THIS

INFORMATION REGARDING THE POSSIBLE EFFECTS
OF ELECTRO MAGNETIC CONTAMINATION, (EMC) ON
YOUR MOBILITY SCOOTER. SOMETIMES THIS EFFECT
IS ALSO KNOWN AS ELECTRO MAGNETIC
INTERFERENCE, (EMI).

EMC, (EMI), FROM RADIO-WAVE SOURCES.

Mobility scooters may be susceptible to EMC, which is interference from
electromagnetic energy, (EM), emitted from sources such as radio stations,
TV stations, amateur (HAM) radio transmitters, two way radios and mobile
phones. The interference, (from radio sources), can cause the mobility
scooter to release its brakes, move by itself, or move in an unintended way.
Permanent damage can also be done to the mobility scooter`s control
system.

The intensity of the interfering EM energy can be measured in volts per
meter, (V/m.).

Each mobility scooter can resist EMC up to a certain intensity.

This is known as the scooter`s “immunity level”.

The higher the immunity level, the greater the protection.

Current technology offers useful protection of at least 20 V/m. which
provides protection from the more common sources of radiated EMC.

There are a number of relatively strong electromagnetic fields present in
the everyday environment. Most of these sources are obvious and easy to
avoid, others are not so obvious and can be unavoidable.

By following the warnings listed, your risk of exposure to EMC will be
minimised.

EMC sources can be broadly classified into three types;

1. Hand-held portable transceivers, (transmitter-receivers with on-board
antenna). Examples are Walkie-Talkie, CB Radio, security, emergency
services, Mobile phones. Note that some cellular phones can transmit
signals while they are switched on but not being used.

2. Medium range mobile transmitters such as those used on emergency
services vehicles, taxis etc. These usually have antennae mounted on
the outside of the vehicle.

9Iss 1