Sun Microsystems B2B User Manual
S
UN
B2B O
User's Guide for Sun's Partners
TABLE OF CONTENTS
1. INTRODUCTION
RDER PROCESSING MANAGEMENT
S
YSTEM
(Download PDF version ~700KB)
Version 2.1
1 September, 2003
2. SYSTEM OVERVIEW
3. FUNCTIONALITY
3.1 Launch Sun B2B System
3.2 User Registration and Login
3.3 Deactivation/Reactivation of Users
3.4 Password Administration
3.5 Purchasing Order Generation
3.6 View Purchase Order History
3.7 Order Cancellation
3.8 Order Deletion
3.9 Other Functions
4. SUPPORT
4.1 Support Procedure
SunB2B Partner’s User Guide v 1
4.2 Service Level Agreement
4.3 Emergency Contact
5. PERFORMANCE ENHANCEMENT GUIDE
5.1 Preferred Browser Settings
5.2 Hints on using SunB2B Webfront
5.3 Frequently Asked Questions
6. TROUBLESHOOTING
7. APPENDIX
7.1 Guide to Log Issue via ASP's Web Site
SunB2B Partner’s User Guide v 2
1. INTRODUCTION
The Sun B2B System is an automated order processing management system
developed by Sun Microsystems Pte Ltd and the ASP (iGINE). The system
provides electronic order processing transactions and hence eliminates most
of the manual work over fax and phone. It allows purchase orders (POs) sent
to Sun electronically with a track of PO history, PO/order processing status,
PO verification, PO processing capability and other submission via Internet.
Thus this minimizes errors that may be prone in manual means. All
transactions and transmission of data are governed and secured by security.
2. SYSTEM OVERVIEW
The system and business workflow of the Sun B2B System is illustrated
below:
Business Rule:
For a valid purchase order (PO), Sun's partners must submit two pieces of
information:
General Purchasing Order Information
Market Tracking Information
In addition, where applicable, the following information is required in hardcopy
with the appropriate approvals,
Configuration Check
Special Discount Form
Three ways to submit a PO:
(1) ERP to ERP
SunB2B Partner’s User Guide v 3
For partners with an existing ERP system and a mechanism to generate an
ASCII file of both the purchasing order information and the market tracking
information, the ERP-to-ERP way to submit a PO is in use. A file adaptor in
partner environment sends the ASCII file of PO to the ASP (iGINE) via
HTTPS protocol with SSL security.
(2) Sun B2B WebFront
For partners without an existing ERP system, partners can key in and
generate a PO via the Sun B2B WebFront. Partners can also obtain a trail of
PO history, PO processing status, PO processing capability via the webfront.
Once PO is ready, partners can submit and send the PO to the ASP (iGINE)
through the webfront. The transmission is secured by SSL encryption.
The ASP's (iGINE) B2B Transaction Engine stores and verifies portions of the
PO information.
(3) SunCatalogue
For Sun Catalogue customers, they can first access and select the desired
products via Sun Catalogue. After generating the appropriate quotation, the
customer can choose to submit the orders to the Sun B2B system.
3. FUNCTIONALITY
3.1 Launching the Sun B2B Webfront
3.1.1 Launch a internet web browser from the desktop environment.
3.1.2 Go to the Sun B2B WebFront web page at https://www.sun-b2b.com
3.2 User Registration
User IDs are created separately by the ASP (iGINE) system
administrator. There is no online registration for users to gain access
into the system. To create the necessary user IDs and passwords, the
following information must be provided:
Full name
Company
Designation
Contact Number
Email Address
Partner ID (6-character ID assigned by Sun)
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3.2.1 Access Control
There will be two types of user accounts that can be created for
partners. The key difference between the two types of accounts is that,
one is allowed to create a draft PO but does not permit submission
while the other type of account allows the user to create and submit the
PO to Sun.
3.2.2 User Login
To access the system, a user must enter Login ID and Password at the
User Login Screen. Note that the entire login session is encrypted
using SSL.
Figure 1 User Login Screen
Note: Please refer to the Login Flow Chart (Flowchart 1).
3.3 Deactivation and Reactivation of Users
A user account will be deactivated after 3 consecutive failures of
password entry. Thereafter, the deactivated user is presented with a
message on the Login Screen indicating that the account has been
deactivated.
SunB2B Partner’s User Guide v 5
Figure 2 Access Denied
Once an account is deactivated, the user will be unable to log in even if
the correct password is given, and a message prompting "Invalid Login
or Password" will be displayed. The user will then need to contact the
Sun B2B Helpdesk for account re-activation.
Figure 3 Invalid Login
SunB2B Partner’s User Guide v 6
1. Login through Sun B2B Webfront
No
No
Error
Message
(Fig 3)
Yes
Yes
Log Access
3rd
Attempt?
Partner's
Profile
Load Sun B2B
Webfront
Key in Login ID and Password
Valid
Yes
Password?
Access
Denied
(Fig 2)
Partner's
Profile
Login Page
(Fig 1)
Database iGINE Partners
User
Deactivated?
Partner's
Profile
No
Business Rules:
1. All sessions shall be SSL-enabled.
2. User registration shall be performed off-line by iGINE.com administrator. There will be no online registration of user account.
Partner? Yes
No
Partner
Page
(Fig 6)
OA Staff
Page
(Fig 12)
Establish
Session
3. To ensure security, user accounts shall be deactivated after 3 consecutive unsuccessful attempt.
4. Once deactivated, the user has to send an email to sunb2b@igine.com to request for re-activation of the user account.
SunB2B Partner’s User Guide v 7
3.4 Password Administration
3.4.1 Forgot Password:
3.4.1.1
3.4.1.2
Click the Forgot Password link on the User Login Screen.
Enter the Login ID and the pre-defined Partner ID at the Password
Retrieval Screen.
3.4.1.3
Hit to submit the request to the ASP (iGINE) system
administrator. Upon successful submission of the Login ID and
Partner ID, password is sent to user's email account.
(Flowchart 2)
Figure 4 Forgot Password
SunB2B Partner’s User Guide v 8
3.4.2 Change Password: (Flowchart 3)
3.4.2.1
Upon a successful login, go to the User Services tab, click Change
Password link.
Figure 5 Change Password
3.4.2.2
Enter Old Password and then New Password twice in the indicated
fields.
3.4.2.3
Hit to submit request, or to re-start the entry. A
confirmation of the new password is presented. Both passwords must
tally before the session is considered successful and completed.
After which, the user is returned to the home page.
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2. Web user forget his/her password
Load Sun B2B
Webfront
Select "Forgot Password"
Login Page
(Fig 1)
Database iGINE Partners
Password
Key in "Login ID" and "Partner ID'
Forgot
Page
(Fig 4)
Send password via
email to user
User's
Profile
return to
home page
Business Rules:
1. Password requested shall be automatically emailed to the user's pre-registered email address.
2. A 6-character Partner ID shall be assigned to each partner. This ID will be used together with the user's login ID to retrieve the password.
SunB2B Partner’s User Guide v 10
3. Change of user password
Established
Session
Select "Change Password"
Change
Password
Page
(Fig 5)
Database iGINE Partners
Key in Old and New Password
Check that old
password is
correct and update
account with new
password
User's
Profile
return to
home page
Business Rules:
1. Old password is required to verify the identity of the person before a new password can be used.
2. All passwords must be more than or equal to 6 characters, consisting of alphanumerics. Passwords are non-case sensitive.
SunB2B Partner’s User Guide v 11
3.5 Purchasing Order Generation
There are two ways whereby a Sun Partner can generate a PO:
3.5.1 For Partners with existing ERP systems and are determined by Sun to
be eligible, an ASCII file of PO information is created by the Partner's
ERP system and sent its encrypted form to the ASP (iGINE) or further
processing. (Flowchart 5)
3.5.2 (For EMEA only) For EMEA Customers submitting via
MySunCatalogue (MSC), the PO information is entered in MSC and
an XML file of the PO is automatically created by MSC. It is then
encrypted and sent to the SunB2B webfront for subsequent verification.
3.5.3 For the rest of the Partners, PO entry is performed via the Sun B2B
Webfront using a web browser. (Flowchart 4) There are two kinds of
orders that partners can create:
Ordinary Orders
End User Orders (for items that partners buy on their customer’s
behalf due to various reasons e.g. taxation constraints. End
User Orders are also known as US Dollar orders or Back
Commission orders; such orders are applicable to only certain
regions e.g. Asia South, Korea, Latin America etc.)
3.5.3.1
Go to Purchase Order tab folder:
3.5.3.2
Select Generate New PO link or the End User Order link.
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Figure 6 Order Entry (Ordinary Orders) for Partners
Figure 7 Order Entry (End User Orders) for Partners
3.5.3.3
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Enter PO information in Generate New PO Screen
Field Name Description
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