Sun Microsystems 820682310 User Manual

Sun GlassFish Enterprise Server v3 PreludeTroubleshooting Guide

Sun Microsystems, Inc. 4150 Network Circle Santa Clara, CA 95054 U.S.A.

Part No: 820–6823–10 November 2008

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081201@21288

Contents

Preface .....................................................................................................................................................7

1 Overview of Enterprise Server Troubleshooting ........................................................................... 13

Identifying the Problem ...................................................................................................................... 13

First Steps ...................................................................................................................................... 13

Gathering Information ................................................................................................................ 15

Examining Log Files .................................................................................................................... 16

Monitoring the System ................................................................................................................ 17

Troubleshooting Tools ....................................................................................................................... 17

Operating System Utilities .......................................................................................................... 17

Stack Traces and Thread Dumps ............................................................................................... 18

VisualVM ...................................................................................................................................... 18

Where to Go for More Information .................................................................................................. 19

2 Specic Issues .......................................................................................................................................21

Cannot Access Local Server (http://localhost:8080) ............................................................... 21

Did the Server Start? .................................................................................................................... 22

Was the Server Started at the Expected Port? ........................................................................... 22

Cannot Access Remote Server ........................................................................................................... 23

Is the Server Available Locally? ................................................................................................... 23

Is the Proxy Setting Causing a Problem? ................................................................................... 23

Cannot Access the Administration Console .................................................................................... 24

Is the Application Server Running? ........................................................................................... 24

Is the Administration Console Running on the Expected Port? ............................................ 25

Is the Security Manager Disabled? ............................................................................................. 25

Cannot Access a Server Application ..................................................................................................25

Is the Application Server Running? ........................................................................................... 25

Contents

Was Application Deployment Successful? ................................................................................ 26

Administrator User Name or Password Not Known ............................................................... 26

Server Will Not Start on Windows (Port Conict) .......................................................................... 27

Is Another Application Running on the Server's Port? ............................................................ 28

Has an Ungraceful Shutdown Occurred on a Previously Running Server? .......................... 28

Two Server Instances Bind to Same Port on Windows ................................................................... 28

Description ................................................................................................................................... 28

Solution ......................................................................................................................................... 28

Cannot Produce a JVM Thread Dump After Server Crash ............................................................ 29

Description ................................................................................................................................... 29

Solution ......................................................................................................................................... 29

Issues Related to Applications ............................................................................................................ 29

Error When Deploying EAR ...................................................................................................... 29

Cannot Find SunDeploymentManager ....................................................................................... 30

Cannot Undeploy or Redeploy Application With Open Streams to jar Files (Windows

Only) .............................................................................................................................................. 30

Issues Related to asadmin ................................................................................................................... 31

asadmin start-domain Command Fails .................................................................................. 31

Cannot Stop Domain Using asadmin stop-domain ................................................................ 32

Using asadmin set Command Might Produce Unexpected Results .....................................33

Issues Related to Eclipse ...................................................................................................................... 33

Eclipse GlassFish Server Adapter – Port Conict When Starting GlassFish ......................... 33

Issues Related to Installation and Upgrade ...................................................................................... 34

General Installation ..................................................................................................................... 34

Cannot Upgrade ........................................................................................................................... 34

Issues Related to JavaMail ................................................................................................................... 35

Cannot Congure JavaMail Resources ...................................................................................... 35

Issues Related to JNDI ......................................................................................................................... 35

Cannot Deploy a Mail Session as a JNDI Resource .................................................................. 35

Issues Related to MySQL .................................................................................................................... 36

Exception When Creating MySQL Connection Pool .............................................................. 36

Issues Related to Security .................................................................................................................... 36

java.security.AccessControlException: Access Denied Error ...................................... 36

Mutual Authentication Not Working With the Application Client ...................................... 37

Sun GlassFish Enterprise Server v3 PreludeTroubleshootingGuide • November 20084

Contents

3 Frequently Asked Questions .............................................................................................................39

Administration FAQs .......................................................................................................................... 39

Which asadmin Commands are Supported? ............................................................................ 39

Application FAQs ................................................................................................................................ 40

How Do I Debug Applications? .................................................................................................. 40

How Do I Change Application Permissions? ........................................................................... 40

What Are the Restrictions and Optimizations for Session Beans? ........................................ 40

How Do I Move Tomcat Toplink Applications to Enterprise Server v3 Prelude? ............... 40

Eclipse FAQs ........................................................................................................................................ 40

Where Can I Find More Information About Eclipse and Enterprise Server Integration? .. 40

Extensibility FAQs ............................................................................................................................... 41

How Do I Develop Add-On Components? .............................................................................. 41

How Do I Add Containers? ......................................................................................................... 41

How Do I Extend the Administration Console? ...................................................................... 41

Java Persistence FAQs ......................................................................................................................... 42

What Are the Restrictions and Optimizations for the Java Persistence API? ....................... 42

What Java Persistence Support Is Available? ............................................................................ 42

JDBC FAQs ........................................................................................................................................... 42

Is JDBC Support Provided? ......................................................................................................... 42

Jersey FAQs ........................................................................................................................................... 42

How Do I Use Jersey? ................................................................................................................... 42

OpenESB FAQs .................................................................................................................................... 43

Does Enterprise Server v3 Prelude Support OpenESB? .......................................................... 43

Rails and JRuby FAQs ......................................................................................................................... 43

Should I Start an Enterprise Server Domain and Deploy My Application Into It, or Should I

Use the glassfish_rails Gem? ............................................................................................... 43

If I Deploy an Application Using the glassfish_rails Gem, Can I Still Access the

Administration Console? ............................................................................................................ 43

Where in a Rails Application Structure Does Enterprise Server Look for jar Files to Add to

the Classpath for That Application? .......................................................................................... 43

Where Can I Find More Information About Rails Applications and Enterprise Server? .... 44

What Options Are Available for Running JRuby With Enterprise Server? .......................... 44

Security FAQs ....................................................................................................................................... 45

What Happens When No Server Side Realm Is Congured? ................................................. 45

Can I See the TLS/SSL Handshake Information for an SSL Client? ....................................... 45

Can I Change the Keystore Password? ...................................................................................... 45

Contents

Update Tool FAQs ............................................................................................................................... 45

How Do I Use Update Tool to Extend My Enterprise Server Installation? ........................... 45

Index ......................................................................................................................................................47

Sun GlassFish Enterprise Server v3 PreludeTroubleshootingGuide • November 20086

Preface

This guide describes common problems that you might encounter when using Sun GlassFish Enterprise Server v3 Prelude and how to solve them.

This preface contains information about and conventions for the entire Sun GlassFish Enterprise Server documentation set.

The following topics are addressed here:

■

“Enterprise Server Documentation Set” on page 7

■

“Related Documentation” on page 9

■

“Typographic Conventions” on page 9

■

“Symbol Conventions” on page 10

■

“Default Paths and File Names” on page 10

■

“Documentation, Support, and Training” on page 11

■

“Searching Sun Product Documentation” on page 11

■

“Third-Party Web Site References” on page 11

■

“Sun Welcomes Your Comments” on page 12

Enterprise Server Documentation Set

The Enterprise Server documentation set describes deployment planning and system installation. The Uniform Resource Locator (URL) for Enterprise Server documentation is

http://docs.sun.com/coll/1343.7. For an introduction to Enterprise Server, refer to the

books in the order in which they are listed in the following table.

TABLE P–1 Books in the Enterprise Server Documentation Set

Book Title Description

Release Notes Provides late-breaking information about the software and the

documentation. Includes a comprehensive, table-based summary of the supported hardware, operating system, Java and database drivers.

Quick Start Guide Explains how to get started with the Enterprise Server product.

Development Kit (JDKTM),

Preface

TABLE P–1 Books in the Enterprise Server Documentation Set (Continued)

Book Title Description

Installation Guide Explains how to install the software and its components.

Application Deployment Guide Explains how to assemble and deploy applications to the Enterprise Server

and provides information about deployment descriptors.

Developer’s Guide Explains how to create and implement Java Platform, Enterprise Edition

(Java EE platform) applications that are intended to run on the Enterprise Server. These applications follow the open Java standards model for Java EE components and APIs. This guide provides information about developer tools, security, and debugging.

Add-On Component Development Guide

Explains how to use published interfaces of Enterprise Server to develop add-on components for Enterprise Server. This document explains how to perform only those tasks that ensure that the add-on component is suitable for Enterprise Server.

RESTful Web Services Developer’s Guide

Getting Started With JRuby on Rails for Sun GlassFish

Explains how to develop Representational State Transfer (RESTful) web services for Enterprise Server.

Explains how to develop Ruby on Rails applications for deployment to Enterprise Server.

Enterprise Server

Getting Started With Project jMaki for Sun GlassFish Enterprise Server

Roadmap to the Java EE 5 Tutorial

Explains how to use the jMaki framework to develop Ajax-enabled web applications that are centered on JavaScript

technology for deployment to

Enterprise Server.

Explains which information in the Java EE 5 Tutorial is relevant to users of the v3 Prelude release of the Enterprise Server.

Java EE 5 Tutorial Explains how to use Java EE 5 platform technologies and APIs to develop

Java EE applications.

Java WSIT Tutorial Explains how to develop web applications by using the Web Service

Interoperability Technologies (WSIT). The tutorial focuses on developing web service endpoints and clients that can interoperate with Windows Communication Foundation (WCF) endpoints and clients.

Administration Guide Explains how to congure, monitor, and manage Enterprise Server

subsystems and components from the command line by using the

asadmin(1M) utility. Instructions for performing these tasks from the

Administration Console are provided in the Administration Console online help.

Administration Reference Describes the format of the Enterprise Server conguration le, domain.xml.

Troubleshooting Guide Describes common problems that you might encounter when using

Enterprise Server and how to solve them.

Sun GlassFish Enterprise Server v3 PreludeTroubleshootingGuide • November 20088

TABLE P–1 Books in the Enterprise Server Documentation Set (Continued)

Book Title Description

Reference Manual Provides reference information in man page format for Enterprise Server

Typographic Conventions

The following table describes the typographic changes that are used in this book.

TABLE P–2 TypographicConventions

Typeface Meaning Example

AaBbCc123 The names of commands, les, and

directories, and onscreen computer output

AaBbCc123 What you type, contrasted with onscreen

computer output

AaBbCc123 A placeholder to be replaced with a real

name or value

AaBbCc123 Book titles, new terms, and terms to be

emphasized (note that some emphasized items appear bold online)

Edit your .login le.

Use ls -a to list all les.

machine_name% you have mail.

machine_name% su

Password:

The command to remove a le is rm lename.

Read Chapter 6 in the User's Guide.

A cache is a copy that is stored locally.

Do not save the le.

Preface

Symbol Conventions

The following table explains symbols that might be used in this book.

TABLE P–3 SymbolConventions

Symbol Description Example Meaning

[] Contains optional arguments

and command options.

{|} Contains a set of choices for a

required command option.

${ } Indicates a variable

reference.

- Joins simultaneous multiple keystrokes.

+ Joins consecutive multiple

keystrokes.

→ Indicates menu item

selection in a graphical user interface.

ls [-l] The -l option is not required.

-d {y|n} The -d option requires that you use

${com.sun.javaRoot} References the value of the

Control-A Press the Control key while you press

Ctrl+A+N Press the Control key, release it, and

File → New → Templates From the File menu, choose New.

Default Paths and File Names

The following table describes the default paths and le names that are used in this book.

TABLE P–4 Default Pathsand File Names

Placeholder Description Default Value

as-install Represents the base installation directory for

Enterprise Server.

In conguration les, as-install is represented as follows:

${com.sun.aas.installRoot}

Installations on the Solaris system, and Mac operating system:

user’s-home-directory/glassfishv3-prelude/glassfish

Windows, all installations:

SystemDrive:\glassfishv3-prelude\glassfish

either the y argument or the n argument.

com.sun.javaRoot variable.

the A key.

then press the subsequent keys.

From the New submenu, choose Templates.

operating system, Linux operating

domain-root-dir Represents the directory in which a domain is

created by default.

Sun GlassFish Enterprise Server v3 PreludeTroubleshootingGuide • November 200810

as-install/domains/

TABLE P–4 Default Paths and File Names (Continued)

Placeholder Description Default Value

Preface

domain-dir Represents the directory in which a domain's

conguration is stored.

In conguration les, domain-dir is represented as follows:

${com.sun.aas.instanceRoot}

domain-root-dir/domain-name

Documentation, Support, andTraining

The Sun web site provides information about the following additional resources:

■

Documentation (http://www.sun.com/documentation/)

■

Support (http://www.sun.com/support/)

■

Training (http://www.sun.com/training/)

Searching Sun Product Documentation

Besides searching Sun product documentation from the docs.sun.comSMweb site, you can use a search engine by typing the following syntax in the search eld:

search-term site:docs.sun.com

For example, to search for “broker,” type the following:

broker site:docs.sun.com

To include other Sun web sites in your search (for example, java.sun.com, www.sun.com, and

developers.sun.com), use sun.com in place of docs.sun.com in the search eld.

Third-PartyWeb Site References

Third-party URLs are referenced in this document and provide additional, related information.

Preface

Note – Sun is not responsible for the availability of third-party web sites mentioned in this

document. Sun does not endorse and is not responsible or liable for any content, advertising, products, or other materials that are available on or through such sites or resources. Sun will not be responsible or liable for any actual or alleged damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services that are available on or through such sites or resources.

Sun WelcomesYour Comments

Sun is interested in improving its documentation and welcomes your comments and suggestions. To share your comments, go to http://docs.sun.com and click Send Comments. In the online form, provide the full document title and part number. The part number is a 7-digit or 9-digit number that can be found on the book's title page or in the document's URL. For example, the part number of this book is 820-6823.

Sun GlassFish Enterprise Server v3 PreludeTroubleshootingGuide • November 200812

CHAPTER 1

Overview of Enterprise Server Troubleshooting

This chapter describes the tools, methods, and information sources available for troubleshooting Sun GlassFish Enterprise Server v3 Prelude. Guidelines for evaluating and investigating a problem are included.

This chapter contains the following sections:

■

“Identifying the Problem” on page 13

■

“Troubleshooting Tools” on page 17

■

“Where to Go for More Information” on page 19

Identifying the Problem

Application servers are typically deployed in complex and sophisticated operating environments and involve many technologies, products, and tools. Understanding and diagnosing problems in a large piece of software with so many components performing so many tasks can be challenging. This section gets you started, and includes the following topics:

■

“First Steps” on page 13

■

“Gathering Information” on page 15

■

“Examining Log Files” on page 16

■

“Monitoring the System” on page 17

First Steps

Sometimes the most obvious solutions are overlooked. As you begin your investigation, try the following steps rst.

Identifying the Problem

VerifySystemRequirements and Conguration

Problems are often caused by conguration issues (system, JVMTM, server, or application-level) and by resource issues (such as when a system runs out of memory). Refer to the

Sun GlassFish

Enterprise Server v3 Prelude Release Notes for the latest information regarding system

requirements dependencies.

Review Known Issues

Your problem might be related to a known issue for the release. Refer to the Sun GlassFish

Enterprise Server v3 Prelude Release Notes for the latest information regarding known issues and

possible workarounds. Also search the GlassFish issue tracker at

https://glassfish.dev.java.net/servlets/ProjectIssues.

Search the Product Documentation

Enterprise Server includes complete documentation. Search the documentation to see if your problem is addressed. The documentation set is available at

http://docs.sun.com/coll/1343.7. See “Enterprise Server Documentation Set” on page 7 for

a list of books in the documentation set and a description of their contents.

Search the GlassFish Mailing Lists and Forums

Lists and forums are extremely helpful resources, and are accessed as follows:

■

GlassFish mailing lists (start with users@glasssh.dev.java.net):

http://glassfish.dev.java.net/servlets/ProjectMailingListList

■

GlassFish user forum: http://forums.java.net/jive/forum.jspa?forumID=56

■

Other GlassFish forums: http://forums.java.net/jive/category.jspa?categoryID=58

Learn More About Enterprise Server v3 Prelude

As the name suggests, the release is a prelude to Sun GlassFish Enterprise Server v3. It is not a full Java EE 5 application server, and not everything that was implemented in Sun Java System Application Server 9.1 (GlassFish v2) is implemented and functional in Enterprise Server v3 Prelude. You might be trying to do something that is not possible with the existing feature set. For more information about Enterprise Server v3 Prelude and the features it contains, consult the following resources:

■

Feature list and comparison:

https://glassfish.dev.java.net/public/comparing_v2_and_v3.html

■

Download page: https://glassfish.dev.java.net/downloads/v3-prelude.html

■

Resources page:

http://wiki.glassfish.java.net/Wiki.jsp?page=GlassFishV3PreludeResources

■

Documentation: http://docs.sun.com/coll/1343.7

Sun GlassFish Enterprise Server v3 PreludeTroubleshootingGuide • November 200814

Identifying the Problem

Note – Some resources refer to GlassFish v3 Prelude. GlassFish v3 Prelude is the community

version of the commercially supported oering, Sun GlassFish Enterprise Server v3 Prelude. The software is the same; the dierence is in support.

Search the SunSolve Knowledgebase

SunSolveSMis Sun's informational and patch database service with a browseable directory of all publicly available Sun Microsystems support documents. SunSolve is available at

http://sunsolve.sun.com. Additional resources are also available for customers with support

contracts.

Gathering Information

Troubleshooting and analysis require information. The more information that you have, the easier it is to classify a problem and search for its solution. Detailed information will also be necessary should you need to contact others for support, either through a community mailing list or through more formal Sun support channels.

For general information about gathering data, also refer to

Java System Application Server

. The document pertains to previous versions but much of the

Sun Gathering Debug Data for Sun

information is generic enough that it might be helpful for Enterprise Server v3 Prelude.

As you continue your investigation, consider the following questions.

When Does the Problem Occur?

■

What do the logs show? What kind of error message are you getting? For more information about logs, see

■

What are you trying to do when the problem occurs, and how are you doing it? What is the

“Examining Log Files” on page 16.

sequence of events?

■

Does the problem occur every time you perform the same type of operation, or does it seem random? Can you reproduce the issue?

■

Have other events or problems occurred that could possibly be related, such as web sessions closing early, exceptions being thrown in your own application logic, components not being correctly deployed or undeployed?

What Is Your Environment?

■

What version of Enterprise Server are you using? What operating system and version? What JDK version?

■

What resources does your system have, such as memory, disk, and swap space? If system memory is an issue, look for ways to optimize your conguration and consider taking other actions such as adding memory or decreasing system load.

Chapter 1 • Overview of Enterprise Server Troubleshooting 15

+ 33 hidden pages

Sun Microsystems 820682310 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Sun GlassFish Enterprise Server v3 PreludeTroubleshooting Guide

Preface

Enterprise Server Documentation Set

Related Documentation

Typographic Conventions

Symbol Conventions

Default Paths and File Names

Documentation, Support, andTraining

Searching Sun Product Documentation

Third-PartyWeb Site References

Sun WelcomesYour Comments

Overview of Enterprise Server Troubleshooting

Identifying the Problem

First Steps

Review Known Issues

Search the Product Documentation

Search the GlassFish Mailing Lists and Forums

Learn More About Enterprise Server v3 Prelude

Search the SunSolve Knowledgebase

Gathering Information

When Does the Problem Occur?

What Is Your Environment?