R
CHIPPER + SHREDDER
15-AMP | 1.7-INCH | 21:1 REDUCTION RATIO
OPERATOR’S MANUAL
A Division of Snow Joe®, LLC Model CJ603E Form No. SJ-CJ603E-880E-MR1
ELECTRIC SILENT WOOD
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
Always follow these safety guidelines. Failure to do so may
result in serious bodily injury or death.
General Safety WARNINGS!
You and any other operator of this wood chipper + shredder
must read, understand, and follow these instructions in
their entirety. Failure to follow these instructions may result
in ELECTRIC SHOCK, FIRE, and/or serious PERSONAL
INJURY.
Notice the personal safety alert symbol
manual to draw your attention to a WARNING given along
with the particular operating instruction. This means that
the operation requires special ATTENTION, CAUTION, and
AWARENESS.
m used in this
mWARNING! Wear appropriate personal hearing
protection during use. Under some conditions and duration of
use, noise from this product may contribute to hearing loss.
mWARNING! The rotating blades can cut you. Keep
hands and feet away from the feeding funnel and the ejection
slot.
Before using the wood chipper + shredder, familiarize yourself
with the controls, especially how to stop the unit in an
emergency. The only individuals who should use the wood
chipper + shredder are those who thoroughly understand
these instructions and know how to properly operate the unit.
Children should never be allowed access to the wood chipper
+ shredder.
Retain this manual for future reference and reread it at the start
of each chipping season.
General Safety
1. Avoid dangerous environments – Do not use the wood
chipper + shredder in rain or in damp or wet locations. Do
not operate the unit in gaseous or explosive atmospheres
or use the unit near ammable or combustible liquids.
Motors in these tools normally spark, and the sparks
might ignite fumes.
2. Dress properly – Do not wear loose clothing or jewelry as
such articles can become caught in moving parts. Wear
a protective covering to contain long hair. Wearing rubber
gloves and substantial non-slip footwear is recommended
when working outdoors.
3. Use safety glasses – Also use dust mask, safety
footwear, snug-tting clothing, protective gloves, hearing,
and head protection.
4. Extension cords – To prevent electric shock, use only
with an extension cord suitable for outdoor use.
5. Disconnect the tool – Disconnect the wood chipper +
shredder from the power supply when it is not in use,
before servicing it, when changing accessories, and when
performing any other maintenance task.
6. Do not abuse the cord – Never carry the wood chipper
+ shredder by the cord or yank the cord to disconnect it
from the receptacle. Keep the cord away from heat, oil,
and sharp edges.
7. Stay alert – Watch what you are doing. Use common
sense. Do not operate the wood chipper + shredder when
you are tired or under the inuence of drugs, alcohol, or
other medication.
8. Store idle tool indoors – When not in use, the wood
chipper + shredder should be stored indoors in a dry and
high or locked-up place out of the reach of children.
9. Maintain the wood chipper + shredder with care –
Keep the cutting edges sharp and clean for optimal
performance and to reduce the risk of injury. Inspect the
extension cord periodically and immediately replace it
if damaged. Keep the handles dry, clean, and free from
oil and grease. Follow the additional recommendations
described in the Care + Maintenance section of this
manual.
10. Check for damaged parts – Before further use of the
appliance, a part that is damaged should be carefully
checked to determine that it will operate properly and
perform its intended function. Check for alignment of
moving parts, binding of moving parts, breakage of parts,
mounting, and any other condition that may aect its
operation. A part that is damaged should be properly
repaired or replaced. Contact the Snow Joe
customer service center at 1-866-SNOWJOE
(1-866-766-9563) for assistance.
®
+ Sun Joe®
© 2018 by Snow Joe®, LLC
All rights reserved. Original instructions.
SAVE THESE INSTRUCTIONS
1
11. Lighting – Only operate your wood chipper + shredder in
daylight or good articial light.
12. Do not overreach – Keep proper footing and balance at
all times.
13. Never leave a running tool unattended – Turn the
wood chipper + shredder o and wait until it comes to a
complete stop before leaving the work area.
14. Avoid accidental starting – Do not carry the wood
chipper + shredder with your nger on the switch. Make
sure the switch is o before plugging in or unplugging the
unit.
15. Use the right tool – Do not use this machine for any job
except that for which it was intended.
16. Keep children, bystanders, and pets away – All
spectators, including pets, should be kept a safe distance
away from the work area.
Personal Safety
1. Before starting the wood chipper + shredder, make sure
that the hopper inlet is empty.
2. Keep your face and body away from the opening.
3. Do not allow hands or any other part of the body or
clothing near the feeding funnel or discharge chute.
4. Never put your hands into the hopper while the wood
chipper + shredder is running. Always use the paddle
supplied with your wood chipper + shredder to push items
into the hopper.
5. Do not try to force objects larger than the recommended
diameter of 1.73 inch into the hopper.
6. Always stand clear of the discharge zone when operating
the wood chipper + shredder. Never reach under the unit
until it has come to a complete stop.
7. When feeding material into the wood chipper + shredder,
be careful to remove pieces of metal, rocks, bottles, cans
or other foreign objects that may damage the blades.
8. If the cutting mechanism strikes a foreign object or if the
wood chipper + shredder should start making any unusual
noise or vibration, turn it o and allow it to come to a
complete stop. Disconnect from power supply and take
the following steps:
– Inspect for damage;
– Check for and tighten any loose parts.
mWARNING! Never put your hands near the ejection
slot. Failure to heed the warning could result in serious injury.
10. If the wood chipper + shredder becomes clogged, turn it
OFF and disconnect from power supply before clearing
debris. Keep the power source clear of debris and other
accumulations to prevent damage to the power source.
Remember that the starting mechanism on engine
powered tools will cause the cutting mechanism to move.
11. Keep all guards and deectors in place and in good
working condition.
12. Do not operate the wood chipper + shredder on a paved
or gravel surface where ejected material could cause
injury.
13. Turn o the wood chipper + shredder and disconnect it
from the power supply whenever you leave the work area.
14. Do not tilt the wood chipper + shredder while it is running.
15. Never reach into the hopper until the wood chipper +
shredder has come to a complete stop and has been
disconnected from the power supply.
Electric Safety
1. Ground fault circuit interrupter (GFCI) protection should
be provided on the circuit(s) or outlet(s) to be used for
this electric wood chipper + shredder. Receptacles are
available having built-in GFCI protection and may be used
for this measure of safety.
2. To prevent electric shock, use only with an extension cord
suitable for outdoor use, such as SW-A, SOW-A, STW-A,
STOW-A, SJW-A, SJOW-A, SJTW-A, or SJTOW-A.
Before use, check that the extension cord is in good
condition. When using an extension cord, make sure to
use one heavy enough to carry the current to the product.
For lengths up to 50 ft (15 m), a No. 14 AWG (or greater)
extension cord must be used. For lengths more than
50 ft (15 m) and up to 100 ft (30 m), a No. 12 AWG
(or greater) extension cord must be used. An undersized
cord will cause a drop in line voltage resulting in loss of
power and overheating.
mWARNING! Never reach into the hopper until the
wood chipper + shredder has come to a complete stop and
is unplugged. The blades will continue to rotate for a few
seconds after the unit is turned o.
9. Do not allow processed material to build up in the
discharge zone; this may prevent proper discharge and
can result in kickback of material through the hopper.
2
Table 1. Method of Securing Extension Cord
m WARNING m
Electric shock may cause SEVERE INJURY or
DEATH. Heed these warnings:
• Do not allow any part of the wood chipper + shredder
to make contact with water while it is in operation. If
the appliance becomes wet while turned o, wipe dry
before starting.
• Use only a UL-, CSA-, or ETL-rated extension cord
for outdoor, all-weather use, such as the Snow Joe
Sun Joe
with lighted end (Model PJEXT50-B). Visit snowjoe.
com to purchase this extension cord online or, to
order by phone, call 1-866-SNOWJOE
(1-866-766-9563).
• Do not use an extension cord over 100 ft (30 m).
• Do not touch the appliance or its plug with wet hands
or while standing in water. Wearing rubber boots
oers some protection.
Wire Gauge (A.W.G.):
3. To reduce the risk of electric shock, this appliance has a
polarized plug (i.e. one blade is wider than the other). Use
this appliance only with a polarized UL-, CSA-, or ETLlisted extension cord recommended for outdoor,
all-weather use, such as the Snow Joe
SJTW-A 14-gauge 50-foot extension cord with lighted
end (Model PJEXT50-B). Visit snowjoe.com to purchase
this extension cord online or, to order by phone, call
1-866-SNOWJOE (1-866-766-9563).
The appliance plug will t into a polarized extension
cord only one way. If the appliance plug does not t
fully into the extension cord, reverse the plug. If the plug
still does not t, obtain a correct polarized extension
cord. A polarized extension cord will require the use of a
polarized wall outlet. The extension cord plug will t into
the polarized wall outlet only one way. If the plug does
not t fully into the wall outlet, reverse the plug. If the plug
still does not t, contact a qualied electrician to install
the proper wall outlet. Do not modify the appliance plug,
extension cord receptacle, or extension cord plug in any
way.
4. To prevent the appliance cord from disconnecting from the
extension cord during operation, make a knot with the two
cords as shown in Table 1.
®
SJTW-A 14-gauge 50-foot extension cord
EXTENSION CORD CHART
Extension Cord
Length
Up to 50 ft
(15 m)
14 12
®
+ Sun Joe®
+50 ft - 100 ft
(+15 m - 30 m)
®
+
Cord set Appliance cord
(A) Tie cord as shown
(B) Connect plug and receptacle
5. Power tool plugs must match the outlet. Never modify
the plug in any way. Do not use any adapter plugs with
earthed (grounded) power tools. Unmodied plugs and
matching outlets will reduce risk of electric shock.
6. Avoid body contact with earthed or grounded surfaces,
such as pipes, radiators, ranges and refrigerators. There is
an increased risk of electric shock if your body is earthed
or grounded.
7. If the supply cord is damaged, it must be replaced by an
electrician or a power tool repairer.
8. When operating a power tool outdoors, use an extension
cord suitable for outdoor use. Use of a cord suitable for
outdoor use reduces the risk of electric shock.
9. If operating a power tool in a damp location is
unavoidable, use a residual current device (RCD)
protected supply. Use of an RCD reduces the risk of
electric shock.
10. Have your tool repaired by an electrician or a qualied
service center. This power tool complies with relevant
safety requirements. To avoid danger, electrical appliances
must only be repaired by qualied personnel using original
spare parts; otherwise this may result in considerable
damage to the user.
3
Double-Insulated Appliances
In a double-insulated appliance, two systems of insulation
are provided instead of grounding. No grounding means is
provided on a double-insulated appliance, nor should a means
for grounding be added to the appliance. Servicing a doubleinsulated appliance requires extreme care and knowledge
of the system, and should be performed only by qualied
service personnel at an authorized Snow Joe
dealer. Replacement parts for a double-insulated appliance
must be identical to the parts they replace. A double-insulated
appliance is marked with the words “Double Insulation” or
“Double Insulated.” The symbol
may also be marked on the appliance.
DOUBLE-INSULATED: GROUNDING NOT
REQUIRED. WHEN SERVICING, USE ONLY
IDENTICAL REPLACEMENT PARTS.
This wood chipper + shredder is double-insulated, eliminating
the need for a separate grounding system. Use only identical
replacement parts. Read the instructions before servicing
double-insulated appliances. Use this electric wood chipper +
shredder only as described in this manual.
(square within a square)
®
+ Sun Joe®
4
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all
instructions on the machine before attempting to assemble and operate.
Symbols SymbolsDescriptions Descriptions
READ THE OPERATOR'S
MANUAL(S) – Read, understand,
and follow all instructions in the
user manual(s) before attempting to
assemble and operate.
WARNING! Do not expose the unit
to rain or wet conditions.
SAFETY ALERT – Indicates a
precaution, a warning, or a danger.
WEAR EYE AND HEARING
PROTECTION – For protection
against injury, wear ear defenders
and safety goggles.
Wear protective gloves when using
the machine and handling debris.
DANGER! ROTATING BLADES
– Keep hands and feet away from
openings while the unit is running.
SWITCH OFF! Remove plug from
outlet immediately if the cord is
damaged or cut.
Thrown objects and rotating
blade can cause severe injury.
Wear foot protection when using
the machine and handling debris.
SWITCH OFF! Remove plug from
outlet before cleaning or conducting
maintenance checks.
Keep bystanders a safe
distance away from the work
area.
Double Insulation.
5
Know Your Electric Silent Wood Chipper + Shredder
Read the owner’s manual and safety instructions carefully before operating the electric wood chipper + shredder. Compare the
illustration below to the electric wood chipper + shredder in order to become familiar with the location of the various controls and
adjustments. Save this manual for future reference.
12
453
6
1. Feeding funnel
2. Handle
3. On button
4. Safety switch
5. Forward/reverse switch
6. O button
7. Extension cord restraint hook
8. Appliance cord
9. Supporting legs (2)
10. Wheels (2)
11. Wheel axle
12. Paddle
13. Ejection slot
14. Collection bag hooks (2)
15. Counterplate adjusting knob
16. Hopper cover
17. Collection bag
10
17
16
15
7
14
8
13
9
12
11
Technical Data
Rated Voltage ........................................... 120 V ~ 60 Hz
Motor ........................................................ Electric
Power ....................................................... 15 A
Feed Type ................................................. Manual
No Load Speed ........................................ 60 rpm
Cutting Diameter ...................................... 1.73 in. (4.4 cm)
Decibel Rating ................................ 94 dB
Wheel Size ...................................... 7 in. (17.8 cm)
Reduction Ratio .............................. 21:1
Hopper Dimensions ........................ 5 in. x 3.1 in. x 1.2 in.
(12.7 cm x 8 cm x 3 cm)
Weight ............................................38.6 lbs (17.5 kg)
6
Unpacking
Carton Contents
• Electric silent wood chipper + shredder main body
• Paddle
• Supporting legs (2)
• Wheel axle with hardware
• Wheels (2)
• Wheel caps (2)
• Nuts (4)
• Hex key wrench
• Wrench
• Collection bag
• Manuals with registration card
1. Carefully remove the electric wood chipper + shredder and
check to see that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping. If you nd damaged or
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe
1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use the electric wood
chipper + shredder. The packaging is made of recyclable
materials. Properly dispose of these materials in
accordance with local regulations or save the packaging
for long-term product storage.
IMPORTANT! The equipment and packaging material are
not toys. Do not let children play with plastic bags, foils,
or small parts. These items can be swallowed and pose a
suocation risk!
®
+ Sun Joe® customer service center at
2. Insert the wheel axle into the two supporting legs, and reassemble the washers and the shaft sleeves (Fig. 2).
Fig. 2
Supporting legs
Washer
Shaft sleeve
3. Put the wheel onto the wheel axle, secure with the wheel
nut. Using the supplied hex key wrench to x the wheel
axle, at the same time use the wrench provided to rmly
lock the wheel nut (Fig. 3).
Fig. 3
Hex wrench
Wheel axle
4. Place the wheel cover in the center of the wheel, rmly
press to secure (Fig. 4).
Wheel axle
Wheel
Wheel
nut
Wrench
Assembly
Wheels Fitting
NOTE: The hardware for the wheels are already assembled on
the wheel axle.
1. Remove all the wheel nuts and shaft sleeves on the wheel
axle, and remove the washers on the wheel axle (Fig. 1).
Fig. 1
Wheel axle
Washer Wheel nut
Fig. 4
Wheel
Wheel cap
Shaft sleeve
5. Repeat the above steps 3 – 4 to assemble the other wheel.
7
Stand Assembly Fitting
R
1. Turn the shredder main body upside down, and x the
standing assembly with wheels on the bottom of the main
body with the 4 nuts. Tighten the nuts with the wrench
(Fig. 5).
Fig. 7
Forward position
Forward/reverse
button
ON button
Fig. 5
Secure the nuts
Standing
assembly with
wheels
Main body
2. Turn the shredder to let it stand on the wheels. It's now
ready for use.
Operation
Starting + Stopping
mWARNING! Before starting, ensure that the feeding
funnel is empty.
1. Secure the extension cord using the extension cord
restraint hook located at the appliance cord. Securing the
extension cord in this manner protects against accidental
disconnect of the electrical cord during operation (Fig. 6).
Fig. 6
Reverse position
3. To power the wood chipper + shredder o, reset the
forward/reverse button to the middle position, and press
the OFF button (Fig. 7).
OFF button
Basic Shredding Procedure
mWARNING! Always wear ear and eye protection and
wear gloves during operation.
1. This unit is equipped with 2 hooks on each side. Hang the
handles of the provided collection bag on the two hooks
before starting (Fig. 8).
Fig. 8
Collection
bag hook
Collection bag
Extension
cord
2. To start the chipper, press the forward end of the forward/
reverse switch, and press the ON button (Fig. 7).
Appliance cord
Extension cord
restraint hook
2. Connect the wood chipper + shredder to a proper power
source and switch on the unit; the wood chipper +
shredder will start to work. Insert the shredding material
inside the hopper through the feeding funnel to shred
them (Fig. 9).
8
Fig. 9
Feeding
funnel
3. Use the paddle to push the material inside if needed.
Insert the
shredding material
Overload Protection
Your electric wood chipper + shredder is designed with
overload protection. If the shredder is clogged during
shredding, the overload protection will cut the power
automatically to protect your shredder. Wait at least 1 minute
before restarting the unit when the power is cut.
1. To restart the wood chipper + shredder, rst press the
reset button (Fig. 10).
Fig. 10
mWARNING! Never put your hands into the hopper
while the wood chipper + shredder is running. Always use the
paddle supplied with your shredder to push items into the
hopper.
4. Only insert as much material as needed to prevent
blockage of the feeding funnel. Chop garden waste that
has been stored for a few days and is wilted and damp
alternately with dry branches. This prevents the cutting
blades from blocking up. Branches with leaves must be
completely chopped before new material is fed. Make sure
that the chopped material can fall freely from the ejection
slot.
5. Keep hold of branches while feeding them into the wood
chipper + shredder until they are automatically drawn in.
6. Keep to the working speed of the wood chipper +
shredder and do not overload it.
7. To protect the wood chipper + shredder from clogging,
shred wilted garden waste that has been left to dry for a
few days and shred thin twigs alternately with branches.
8. Before you shred roots, remove any remaining soil and
stones from them.
9. Do not shred soft, damp material such as kitchen waste;
take it straight to be composted.
10. Keep a few dry branches for the end, as they will help
clean the wood chipper + shredder.
11. Only switch the wood chipper + shredder o after all of
the shredding material has passed through the ejection
slot. Otherwise, the discharge chutes may jam the next
time when the shredder is turned on.
Reset button
2. Then, push the reverse end of the forward/reverse switch,
and press the On button (Fig. 7). The shredder will push
the jammed branches back from the feeding funnel.
3. After all the jammed branches are pushed out, you can
restart the machine following the instructions in Starting +
Stopping section.
Care + Maintenance
m
ATTENTION! Before performing any cleaning or
maintenance, disconnect the unit from the power supply.
mWARNING! Always wear gloves when cleaning and
maintaining.
Cleaning
1. Always clean the wood chipper + shredder immediately
after use. Use only a warm damp cloth and a soft brush to
clean your wood chipper + shredder.
2. Never spray water on the wood chipper + shredder or
wash it with water. Do not use detergents or solvents as
these could cause irreparable damage to your shredder.
3. Make sure the ventilation slots are always kept clean and
are free of debris.
4. Do not allow stain to become dry and hard on the wood
chipper + shredder surface. This will directly aect the
shredding performance.
9
5. Make sure that the feeding funnel and the ejection slot are
clean and clear of all waste material.
6. Make sure that all nuts, bolts and screws are tight and
secure.
7. Always have any damaged or worn parts repaired, or
replaced by qualied personnel.
Adjusting the Counterplate
During the operation of the unit, the distance between
the blade and the counterplate will become bigger, which
will cause incomplete shredding. To obtain an optimum
shredding result and prevent damage to the blade, the
counterplate must be adjusted at regular intervals. To adjust
the counterplate, follow the instruction below.
1. Stop and unplug the unit.
2. Turn the counterplate adjusting knob clockwise until a
slight friction noise can be heard and some ne aluminum
shavings fall from the ejection slot (Fig. 11).
Fig. 11
Fig. 12
Loosen the
4 screws
3. The counterplate is located on the left side of the
blade, inserted in a small hole. Simply take out the old
counterplate and replace a new one in the original position
(Fig. 13).
Fig. 13
Counterplate adjusting
knob
Fine aluminum chips drop
3. Plug on the unit and resume working.
Counterplate Replacement
mWARNING! Always wear gloves when cleaning and
maintaining the inside of the unit.
1. Stop and unplug the unit.
2. Open the hopper cover by loosening the 4 screws that
secure it (Fig. 12).
Counterplate
Cutting blade
4. Replace the hopper cover and secure with the original 4
screws. The electric wood chipper + shredder is ready for
use.
Storage
Follow the steps below to prepare the electric wood chipper +
shredder for storage:
1. Disconnect the power supply to the wood chipper +
shredder.
2. Clean the wood chipper + shredder with a damp cloth or
hand brush.
3. Inspect the wood chipper + shredder carefully for worn,
loose, or damaged parts. Check connections and screws
and tighten if necessary. Pay special attention to the
counterplate and replace if it shows signs of wear. Refer
to the Care + Maintenance section.
10
4. Store the wood chipper + shredder indoors in a dry, clean,
and cool area out of the reach of children. Do not store the
unit next to corrosive materials, such as fertilizer and rock
salt.
5. Wipe the extension cord to remove any foreign
substances, such as oil or stains. Replace the extension
cord immediately if it is cut or damaged in any way.
6. Do not cover the wood chipper + shredder with a solid
plastic sheet. Plastic coverings trap moisture around the
shredder, which can damage the unit.
Service + Support
If your Sun Joe® CJ603E electric wood chipper + shredder
requires service or maintenance, please call the Snow Joe
Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
®
+
Model + Serial Numbers
When contacting the company or reordering parts, you will
need to provide the model and serial numbers of your product.
These are found on the decal axed to the housing or handle
of your electric wood chipper + shredder. Copy these numbers
into the space provided below.
Record the following numbers from the housing or handle of your
new product:
C J 6 0 3 E
Model #:
Serial #:
11
Troubleshooting
Problem Remedy
Motor does not run
Chipping material is not
being pulled in
Blades cutting
ineciently
Only a company specialist may be able to correct faults that cannot be rectied with the aid of this table. Please call the
Snow Joe
®
+ Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).
Possible Cause
• Power failure/unit not plugged into a
working receptacle.
• The overload protection has
responded.
• The forward/reverse switch is not
switched on
• The material is jammed in the
feeding funnel.
• The cutting blades are blocked.
• The ejection slot is blocked.
• Counterplate need to be
adjusted or replaced.
• Check to make sure unit is plugged into a
working outlet. Make sure extension cord is
not damaged.
• Press the reset button and restart the unit
in reverse mode to remove the jammed
material. Wait one minute before restarting
the unit.
• Press the forward end of the forward/
reverse switch.
• Examine the feeding funnel and remove
any blocked material.
• Push the reverse end of the forward/
reverse switch, and press the On button
• Examine the ejection slot and remove any
blocked material.
• Adjust or replace the counterplate.
12
Optional Accessories
m
WARNING! ALWAYS use only authorized Snow Joe
replacement parts or accessories that are not intended for use with this tool. Contact Snow Joe
whether it is safe to use a particular replacement part or accessory with your tool. The use of any other attachment or accessory
can be dangerous and could cause injury or mechanical damage.
®
+ Sun Joe® replacement parts and accessories. NEVER use
®
+ Sun Joe® if you are unsure
ModelAccessories Item
1
Sun Joe® CJ601E electric wood chipper +
shredder paddle
2
Sun Joe® CJ603E electric wood chipper +
shredder counterplate
3
CJ601E-1
CJ603E-56
Snow Joe® + Sun Joe® SJTW-A 14-gauge
50-foot extension cord with lighted end
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe® + Sun Joe® to provide notice of such
changes. Accessories can be ordered online at snowjoe.com or via phone by contacting the Snow Joe
service center at 1-866-SNOWJOE (1-866-766-9563).
PJEXT50-B
®
+ Sun Joe® customer
13
NOTES
14
SNOW JOE® + SUN JOE® CUSTOMER PROMISE
ABOVE ALL ELSE, Snow Joe® + Sun Joe® are dedicated to you, our customer. We strive to make your experience as pleasant
as possible. Unfortunately, there are times when a product does not work or breaks under normal operating conditions. We
think it’s important that you know what you can expect from us. That’s why we created the Snow Joe® + Sun Joe® promise.
OUR PROMISE: Snow Joe® + Sun Joe® warrant new products for two years from the date of purchase. If your product does
not work, or there’s an issue with a specic part, we will x this by either sending you a free replacement part or by sending
you a new or comparable product at no charge. How cool is that! Before you know it, you’ll be back in action cutting,
sawing, mowing, washing and…?
PRODUCT REGISTRATION:
®
Snow Joe
, LLC (“Snow Joe® + Sun Joe®”) strongly encourages
you to register your purchase. You can register online at
snowjoe.com/ProductRegistration, or by printing and mailing
in a registration card available online from our website, or
calling our Customer Service Department at 1-866-SNOWJOE
(1-866-766-9563), or by e-mailing us at help@snowjoe.com.
Failure to register your product purchase will not diminish your
warranty rights. However, registering your purchase will allow
®
Snow Joe
+ Sun Joe® to better serve you with any of your
customer service needs.
WHO CAN SEEK WARRANTY COVERAGE?
®
This Warranty is extended by Snow Joe
+ Sun Joe® to the owner
of this Machine (a “Machine” consists of a product powered by
a motor) for residential and personal household use only. This
Warranty does not apply to products used for commercial, rental
or re-sale purposes. Should ownership of this machine change
during the 2-year period, please update the Machine’s owner
information at snowjoe.com/ProductRegistration.
WHAT IS COVERED?
®
Snow Joe
+ Sun Joe® warrants to the owner that if this Machine
fails within 2 years from the date of purchase due to a defect in
material or workmanship or as a result of normal wear and tear
®
from ordinary household use, Snow Joe
+ Sun Joe® will send a
replacement part or product, as needed, free of charge and with
free shipping to the original purchaser.
®
If, in Snow Joe
cannot be repaired with a part, Snow Joe
+ Sun Joe®’s sole discretion, the failed Machine
®
+ Sun Joe® will elect to
either (A) send a new Machine at no charge and with free shipping
or (B) refund the full purchase price to the owner.
WHAT IS NOT COVERED?
This Warranty does not apply to the Machines that have been used
commercially or in non-household applications. This Warranty
does not cover cosmetic changes that do not aect performance.
This Warranty is only valid if the Machine is used and maintained
in accordance with the instructions, warnings and safeguards
®
contained in the owner’s manual. Snow Joe
+ Sun Joe® will not
be responsible for the cost of any unauthorized warranty repairs.
This warranty does not cover any cost or expense incurred by
the purchaser in providing substitute equipment or service during
reasonable periods of malfunction or non-use of this product
while waiting for a replacement part or unit under this warranty.
Wearing parts like belts, augers, chains and tines are not covered
under this warranty, and can be purchased at snowjoe.com or
by calling 1-866-SNOWJOE (1-866-766-9563). Batteries are
covered in full for 90-days from the date of purchase.
Repair, replacement or refund of the purchase price are the
exclusive remedies of purchaser and the sole liability of Snow Joe
®
+ Sun Joe
of Snow Joe
under this warranty. No employee or representative
®
+ Sun Joe® is authorized to make any additional
®
warranty or any modication to this warranty which may be
®
binding upon Snow Joe
+ Sun Joe®. Accordingly, purchaser
should not rely upon any additional statements made by any
®
employee or representative of Snow Joe
+ Sun Joe®. In no event,
whether based on contract, indemnity, warranty, tort (including
®
negligence), strict liability or otherwise, shall Snow Joe
®
Sun Joe
be liable for any special, indirect, incidental, or
+
consequential damages, including, without limitation, loss of
prot or revenue.
Some states do not allow limits on warranties. In such states, the
above limitations may not apply to you.
Outside the USA, other warranties may apply.
15
snowjoe.com
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