Terminal Care and Troubleshooting
Terminal Care Please remember to keep the terminal clean and away from heat,
dust, liquid and food.
Blank Screen Ensure that all terminal power cable connections and power supply
outlets are connected and operational.
Communications Error Check all terminal phone cable connections and phone supply
outlets. Connect the phone line to a telephone to check for dial
tone and cable quality.
Clear any message bank on the line.
Disconnect call waiting.
Has the telephone line recently changed to or from a PABX system?
If so, the terminal will require a software upgrade.
Card Reader Problems Ensure that the card is being swiped in the right direction for the
magnetic stripe.
Try swiping the card in both upwards and downwards directions.
Ensure that the card is being swiped at a fast enough speed.
Try using a Cleaner Card from your stationery kit to clean the card
reader
Printing Problems Ensure that paper is in the printer.
Check for a paper jam.
Check that the paper is coming from underneath the roll and not
from over the top.
Ensure that the printer cover is properly locked in place.
Terminal displays:
“Settlement unsuccessful”.
The machine has already settled within the last 24 hour period.
The machine is trying to settle Automatically or Manually outside of
the settlement window.
“Why does my Settlement
Summary Combine Daily
figures”
“A Settlement rollover” has occurred. The machine hasn’t been
settled on a previous trading day. Please check your nominated
bank account for settlement and if any concerns then contact
Suncorp Merchant Services on 13 11 55.
What happens if my
terminal is turned off
during the allotted
settlement time?
The terminal won’t settle. The terminal will re-attempt an automatic
settlement once it is switched back on. If 24 hours have passed
since the last successful settlement, Suncorp will automatically
settle the terminal. A settlement slip will not be printed but the
funds will be credited to your nominated back account.
My settlement summary
receipt has not printed.
Reprint the settlement summary
Press the MENU button
from the Home screen.
Select 3 for Batch.
Select 2 for Last Settlement.
The last successful terminal initiated settlement will be reprinted