Sunbeam TDCQ1036 Owner Manual

Page 1
Item # 9295
Aluminum Square
Fire Table
DANGER If you smell gas:
1. Shut off gas to the appliance.
3. If odor continues, keep away from the appliance and immediately call your gas
WARNING Do not store or use gasoline
liquids in the vicinity of this or any other appliance. An LP-cylinder not connected for use shall not be stored in the vicinity of this or any other appliance.
WARNING For outdoor use only.
WARNING Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Read the owner’s manual thoroughly before installing or servicing this
result causing property damage, personal injury or loss of life.
CAUTION
Firebowl Pan and Flame Glass are wet!
DANGER
CARBON MONOXIDE HAZARD
This appliance can produce carbon monoxide which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed space such as a camper, tent, car or home.
Owner’s Manual
Page 2
Safety Information
explosion, injury or death.
WARNING
• The installation of this unit must adhere to local codes or either the National Fuel Gas Code, ANSI Z21.97-2017/CSA
2.41-2017 Standard for Outdoor Decorative Gas Appliances.
• THIS UNIT IS INTENDED FOR OUTDOOR USE ONLY! This product shall be used outdoors, in a ventilated space and shall not be used in any enclosed area.
• Do not use any solid fuel or charcoal for this unit.
• LP GAS WARNING: Do not use any more than 1/4 in. depth Flame Glass above the burner holes. Doing so will
• If the propane gas tank is leaking gas, you may hear, see, or smell a hiss. Do the following:
department for help.
• Applying too much propane may result in gas pooling and will not burn. Allow fresh air into the unit so that the remaining gas may escape.
• The maximum inlet supply pressure: maximum Gas supply 11 in. w.c. (2.74kPa)
• Use LP propane tanks with the following dimensions: diameter 12 in., height 18 in. - capacity 20 lbs.
• You must use a propane tank that has a collar to protect the gas valve.
• The tank system must be set up for vapor withdrawal.
• Discontinue use if any part of the propane tank is damaged. Rust and dents may be hazardous and should be inspected by a gas supplier.
• Always ensure that Flame Glass is completely dry before use. Failure to do so may cause them to crack or break.
• Do not operate unit until all parts are fully assembled.
• Do not paint or color any part of this heating unit.
• Unit may be hot while in use, do not attempt to move it while in use.
• Never leave this heating unit unattended while in use.
• This unit is not intended for cooking.
• Keep a safe distance to avoid burning skin or clothing.
• Do not sit or rest hands or feet on this heating unit.
• Keep all electrical cords and fuel supply hose away from heated surfaces.
• Combustible material should not be within 72 in. of the top of the unit, or within 48 in. around the entire unit.
• Do not add water into the unit.
appliance and replace any part of the control system and any gas control that has been under water.
• Do not disconnect any part while unit is in use.
• Do not store a spare propane tank on or near this unit.
• If the heating unit is indoors, detach the propane tank and leave outdoors.
• Always remove protective cover before operating (if applicable).
• Do not set the protective cover over the unit until it is turned off and completely cooled down.
• Check for leaks after not using the unit for long periods of time.
• Children should never operate this unit. Children must be supervised while near this unit.
• Keep gas tank at least 5 feet away from unit when lit. (if external tank)
• The maximum gas supply pressure is 250 psi.
Page 2
Page 3
Safety Information
cleaned regularly.
• Inspect all elements of this heating unit before each use. If there is damage, the burner must be replaced.
• Keep the hose out from any pathways to eliminate any accidental damage. (if external tank)
• Be aware of the hazards of high temperatures and stay away from the unit to avoid any burns or injury.
Department of Transportation or the National Standard of Canada CAN/CSA-B339, LP gas tanks, spheres and tubes for Transportation of Dangerous Goods; and Commission.
connection.
• Children and adults should be alerted to the hazards of high surface temperatures and should stay away to avoid burns or clothing ignition.
• Young children should be carefully supervised when they are in the area of the appliance.
• Any guard or other protective device removed for servicing the appliance shall be replaced prior to operating the appliance.
the control compartment, burners and circulating airways of the appliance are kept clean.
IF APPLICABLE:
• Allow heating item to cool completely before placing on lid.
• DO NOT use heating item while lid is installed. Always remove the lid while heating item is in use. Only use the regulator and hose assembly provided with this unit. Replacement parts must be supplied directly by Jay Trends. Inspect the burner before use of this unit. If the burner shows any kind of damage, do not operate the appliance.
For assistance with repair or replacement of the burner or any other parts, call Jay Trends at 1-877-387-3639.
NOTE: You must follow all steps to properly assemble this heating item. Make sure the gas valve is turned “OFF” before assembling. Do NOT attempt to assemble without proper tools.
CAUTION
Firebowl Pan and Flame Glass are wet!
Min. Clearance
48 in. (121.9 cm)
Min. Clearance
48 in. (121.9 cm)
Min. Clearance
48 in. (121.9 cm)
Combustible materials should not be within 72 in. of the top of the unit, or within 48 in. around the entire unit.
Min. Clearance
48 in. (121.9 cm)
1-877-387-3639 | Page 3
Page 4
Package Contents
Before beginning assembly of product, make sure all parts are present. Compare parts with package contents list. If any parts are missing or damaged, do not attempt to assemble the product.
Tools Required for Assembly (included): Hex bolt driver
J
A
I
B
D
K
H
C
E
F
PART DESCRIPTION QUANTITY
A Table Top With Burner 1 B Back Panel 1
C Right Side Panel 1
D Left Side Panel 1
E Bottom Tank Plate 1
F Door 1
G Adjustable Feet 4
H Flame Glass (31.9 lbs.) 1 Box
I Protective Cover 1
J Lid 1
K 1
Cross Bar
G
Page 4
Page 5
Hardware Contents
1 2
3
7 8
4 5 6
9 10
11 12 13 14
PART DESCRIPTION QUANTITY
1 Burner 1 2 Firebowl Pan 1
3 Ignition Pin 1
4 Thermocouple 1
5 Corrugated Pipe 1
6 LPG Reducer 2.12 mm 1
7 Valve with LPG Hose and Regulator 1
8 Control Knob 1
9 Pulse Ignition 1
10 Heat Resistant Panel 1
11 Ignition Screen 1
12 Control Panel 1
13 NG Reducer 3.66 mm 1
14 AAA Batteries 1
1-877-387-3639 | Page 5
Page 6
Hardware Contents
AA
Washer
Qty. 18
GG
+
Battery
Qty. 1
BB
Spring Washer
Qty. 1
-
CC
M6x20 Bolt
Qty. 14
DD
M6x25 Bolt
Qty. 2
EE
M6x30 Bolt
Qty. 2
FF
Allen Key
Qty. 1
SAFETY INFORMATION
Please read and understand this enti re manual before attempting to assemble, operate or install this appliance. If you have any questions regarding the product, please call customer service 1-877-387-3639, 8 a.m. – 4 p.m., ES T, Monday – Friday. This appliance has been tested to and complies with the ANSI Z21.97-2017/CSA 2.41-2017, Outdoor Decorative Gas Appliances CGA CR 97-003 Outdoor Gas Fireplaces. The installation must conform to local codes or in the absence of local codes, to the National Fuel Gas Code. ANSIZ223.1. This manual contains important information about the
is also located th roughout this manual. Keep this manual for futu re reference and to educate new users of this appliance. This manual should be read in conjunction with the labeling on the appliance. Safety p recautions are essential when any mechanical or propane fueled equipment is involved. These precautions are necessary when using, storing, and servicing. Using this appliance with the respect and caution demanded will reduce the possibilities of personal injury or property damage. The following symbols shown below a re used extensively throughout this manual. Always heed these precautions, as they are essential when using any mechanical or propane fueled equipment.
DANGER:
DANGER indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
DANGER:
FOR YOUR SAFETY: If you smell gas:
1. Shut off gas to the appliance.
3. If odor continues, keep away from the appliance
DANGER:
department.
Failure to comply with the precautions and
in death, serious bodily injury and property loss
asphyxiation, and/or carbon monoxide poisoning. Only persons who can understand and follow the
CAUTION
Pan and Flame Glass are wet!
Solid fuels shall not be bu rned with this appliance.
Page 6
Page 7
Assembly
Preparation: Before beginning assembly of product, make sure all parts are present. Compare parts with package contents list and hardware contents above. If any part is missing or damaged, do not attempt to assemble the product. Contact customer service for replacement parts.
1
AA
B
Washer
2
AA
CC
C
B C
AA
x2
CC
AA
CC
CC
M6x20 Bolt
x2
AA
CC
K
x2
CC
M6x20 Bolt
x2
AA
Washer
3
AA
Washer
D
K
x2
AA
CC
AA
CC
CC
B
C
M6x20 Bolt
x2
4
AA
Washer
D B
AA
CC
AA
CC
K
x2
CC
C
M6x20 Bolt
x2
1-877-387-3639 | Page 7
Page 8
Assembly
5
6
F
AA
EE
AA
EE
Washer Washer
AA AA
x2 x2
M6x30
EE BB
Bolt
E
x2 x1
DD
F
M6x25 Bolt
E
DD
AA
D
B
BB
AA
DD
x2
C
Spring Washer
7
CC
AA
CC
A
Assemble as indicated.
Washer
AA CC
AA
x6 x6
CC
AA
CC
CC
AA
AA
CC
AA
Natural Gas Conversion
Natural gas conversion must be performed only
by a natural gas provider or service company.
Refer to pages 9 -11 for more information.
M6x20 Bolt
To continue assembly refer to page 12.
Page 8
Page 9
Natural Gas Conversion
CAUTION
Natural gas conversion must be performed only by a natural gas provider or service company.
1. Unscrew and disconnect propane regulator from gas valve counterclockwise using the torque wrench.
Hardware Used
Torque Wrench
2. Unscrew and disconnect the bellows from propane orifice counterclockwise using the wrench, then
disconnect the propane orifice from the inlet tube. Propane orifice is identified with a red mark.
Hardware Used
Wrench
1
gas valve
propane hose
2
propane
propane
bellows
bellows
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Page 10
Natural Gas Conversion
3. Connect the bellows with natural gas orifice by
screwing clockwise tightly using the wrench. Then connect and tighten the natural gas orifice with inlet tube using the wrench. Natural gas orifice is painted with a black mark.
Hardware Used
Wrench
4. Connect the natural gas hose with gas valve by
screwing clockwise tightly using the torque wrench.
Hardware Used
Torque Wrench
Requires a CSA Certified NG Conversion kit 50 000 BTU and 3/8” NG Hose.
3
inlet tube
bellows
4
gas valve
supply piping system.
natural gas hose
5
natural gas supply
piping system
Page 10
Page 11
Natural Gas
ANS Z21.97-2017 / CSA
2.41-2017
Outdoor DecorativeGas Applian ces
MFG Date:
Series No.:
Model:
No.11 Beiwei Rd,Xihai Industrial Zone,Beijiao Town,Shunde District, Foshan City, Guangdong, China
Type of Gas: NaturalGas or Propane Gas
ORIFICE SIZE: NG=3.66mm, LPG=2.12 mm
LPG
NG
Manifold pressure forinput Adj .
BTU input
WARNING
1-877-387-3639.
Conversion
6. Retain the rating label for your records.
6
EN VERSION:
Manufacturer: Foshan Genux MetalProducts Co.,Ltd
Max. Gas supply 6,900 in wc (1723.6kPa) 10.5 in wc (2.6kPa)
Contact: Jay Trends Sales 1901 Aut. Transcanadienne, Dorval, QC H9P 1J1, Canada Tel:1-877-387-3639
1.
Must not be used for cooking.
2. The current configuration of the appliance is for
LP gas. If need to convert to NG use, please follow the conversion instruction in manual.
3. For outdoor use only.If stored indoors,
detach and leave cylinder outdoors.
4.
An LP-cylinder not connected for use shall not be stored in the vicinity of this or any other appliance.
5.
If do not keep a safedistant, it will raise up the temperature of cylinder and causeexplosion.
6. Do not connect to a rem
7.
The gas supply supply cylinder when this appliance is not in use.
The instruction manual contains important information necessary for the proper assembly and safe use of the appliance. Read and follow all warnings and instructions before assembling and using the appliance. Follow all warnings and instruction when using the appliance. If instructions or parts are missing, contact
CARBON MONOXIDE HAZARD
This appliance can produce carbon monoxide which has no odor.Using it
in an enclosed space can kill you. Never use this appliance in an enclosed
space such as a camper,tent, car or home.
ote gas supply.
must be turned off at the Propane
Decorative Outdoor
Gas Firepit Table
11.0In.w.c(2.74kpa)
50,000 Btu(14.6Kw)/hr
Minimum clearance from sides and back of unit to adjacent combustible construction: From top: 6Ft. (72”), From sides: 3Ft. (36”).
adjustment, alteration service or maintenance can cause injury or property damaged.
Refer to the owners information man ual provided with this appliance.For assistance or ad ditional information consult a qualified installer,service agency or the gas supplier.
oth vicinity of this or any other appliance.An LP­cylinder not connected for use sh all not be stored in the vicinity of this or any other appliance.
provided with this appliance must be used .This regulator is set for an outlet pressure of 11 inches watercolumn .
7.0 In.w.c(1.74kpa)
50,000 Btu(14.6Kw)/hr
WARNING: Improper installation,
WARNING: Do not store or use gasoline or
er flammable vapors and liquids in the
CAUTION:The gas pressure regulator
WARNING
instructions and all applicable codes and requirements of the Authority Having Jurisdiction. If the information
proper installation of this kit. The installation is not proper and complete until the operation of the converted
7. Perform Natural Gas Leak Test
(I) Make 2-3 oz. of leak test solution (one part liquid dishwashing detergent and three parts water).
(II) Apply several drops of solution where natural gas
connection. If NO bubbles appear, the connections are secure. If bubbles appear, the connection has a leak, disconnect, reconnect, perform another leak test. If you continue to see bubbles after several attempts, the part is defective and should be replaced.
7
natural gas supply
piping system
1-877-387-3639 | Page 11
Page 12
Assembly
98
J
J
8.1
8.2
glass (H) around burner and put lid (J) in place.
8.1. Leave adequate space around the Ignition Screen
for ventilation.
8.2. DO NOT COVER THE IGNITION SCREEN when placing
10 11
J
A
B
pit is in use.
Page 12
11. Install Battery to Igniter (9). Remove the rubber cap on the electronic igniter (A) by unscrewing and slide battery (B) into the battery slot. Make sure the positive side of the battery faces outwards. Screw the electronic igniter cap (A) over the battery tightly.
Page 13
Assembly
Storage of an appliance indoors is permissible only if the cylinder is disconnected and removed from the appliance. A cylinder must be stored outdoors in a well-ventilated area out of reach of children. A disconnected cylinder must have all dust caps tightly installed and must no be stored in a building, garage or any other enclosed area. The maximum inlet gas supply pressure: 250 psi. The minimum inlet gas supply pressure: 5 psi.
operation at rating less than full input rating. The pressure regulator and hose supplied with the appliance must be used. The installation must conform with local codes or in the absence of local codes, with national fuel gas code, ANSI Z21.97-2017/CSA 2.41-2017, natural gas and propane Installation Code, CSA B1491.1, or propane storage and handling code, B149.2. A dented, rusted or damaged propane cylinder may be hazardous and should be checked by your cylinder supplier. Never use a propane cylinder with a damaged valve connection.
LP gas cylinders of the U.S. Department of Transportation (DOT) or the standard for cylinders, spheres and tubes for transportation of dangerous goods and commission, CAN/CSA-B339.
The cylinder must have a connection device compatible with the connection for the appliance. The cylinder used must include a collar to protect the cylinder valve. Never connect an unregulated propane cylinder to the appliance.
12. Connect Gas Tank
(A) Connect hose and regulator to cylinder.
(B) Turn the cylinder valve clockwise to close the gas supply on the gas cylinder. Screw the regulator coupling clockwise by hand only. Make sure it is fastened.
12 A
12 B
Standard 20 lb. tank
1-877-387-3639 | Page 13
Page 14
Assembly
13 A
please ensure the hose with regulator is inserted through the stainless steel coil.
13 B
E
13 B. Install Cylinder. Put the cylinder into bottom Plate (E).13 A. When you attach the regulator to the propane tank,
13 C 13 D
13 C. Secure the cylinder by tightening the screw in the bottom plate.
13 D. Close the door (F). Fire table assembly is now complete.
F
Page 14
Page 15
Assembly
14. Perform Leak Test
WARNING
Perform all tests outdoors.
NEVER leak test when smoking.
have been leak tested and do not leak.
(I) Make 2-3 oz. of leak test solution (one part liquid dishwashing detergent and three parts water).
(III) Apply several drops of solution where hose attaches to regulator. (IV) Apply several drops of solution where regulator connects to cylinder. (V) Turn cylinder valve ON.
If bubbles appear at any connection, there is a leak.
(I) Turn cylinder valve OFF. (II) If leak is at hose/regulator connection: tighten connection and perform another leak test. If bubbles continue appearing, the hose should be returned to the place of purchase. (III) If leak is at regulator/cylinder valve connection: disconnect, reconnect, and perform another leak test. If you continue to see bubbles after several attempts, cylinder valve is defective and should be returned to cylinder place of purchase.
If NO bubbles appear at any connection, the connections are secure. NOTE: Whenever gas connections are loosened or removed, you must
perform a complete leak test.
14
Hose/Regulator Connection
Regulator/Cylinder Connection
• Do not store a spare LP-gas cylinder under or near this appliance.
• Place the dust cap on the cylinder valve outlet whenever the cylinder is not in use. Only install the type of dust cap on the cylinder valve that is provided with the cylinder valve. Other type of caps or plugs may result in leakage of propane.
CAUTION
and Flame Glass are wet!
1-877-387-3639 | Page 15
Page 16
Operation
Keep children away during assembly, as this item contains small parts which can be swallowed by children. Do not use indoors or inside any enclosure. Retain the assembly instructions for future reference. Installer – Please leave these instructions with the owner.
For a safe heating experience, perform these checks before each use.
Before Operating:
1. Familiarize yourself with owner’s manual to understand all precautions.
2. All components are properly assembled, intact and operable.
3. No alterations have been made.
4. All gas connections are secure and do not leak.
5. Do not operate if wind is 10 mph or above.
7. Fire table is outdoors (outside any enclosure).
8. There is adequate fresh air ventilation. Do not use this appliance if any part has been under water. Immediately call a
has been under water.
10. Fire table is away from windows, air intake openings, sprinklers and other water sources.
11. Combustible material should not be within 64 in. from sides and top of the unit.
12. Fire table is on a hard and level surface.
13. There are no signs of spiders or insects.
14. All burner passages are clear.
15. All air circulation passages are clear.
16. Children and adults should be alerted to the hazards of high surface temperature and should stay away to avoid
burns or clothing ignition.
21. More frequent cleaning may be required as necessary. It is imperative that control compartment, burner and
After Operation:
1. Gas control is in OFF position.
2. Gas tank valve is OFF.
3. Gas line has been disconnected.
4. After each use, replace cap on gas tank.
DANGER CARBON MONOXIDE HAZARD
For outdoor use only. Never use inside house, or
consumes air (oxygen). Do not use in an unventilated or enclosed areas to avoid endangering your life.
CAUTION
Pan and Flame Glass are wet!
WARNING: VERY HOT WHILE IN OPERATION
after use. Failure to comply with these instructions may result in serious bodily injury.
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Page 17
Operation
Caution: Do not attempt to operate until you have read and understand all Safety Information in this manual and all assembly is complete and leak checks have been performed.
Before Turning Gas Supply On:
enclosed area.
3. Ensure that there is no obstruction to air ventilation. Be sure all gas connections are tight and there are no leaks.
4. Be sure the cylinder cover is clear of debris. Be sure any component removed during assembly or servicing is replaced
and fastened prior to starting.
Before Lighting:
2. Inspect the hose assembly for evidence of excessive abrasion, cuts, or wear. Suspected areas should be leak
manufacturer. The burner must be replaced prior to the appliance being put into operation if it is evident that the burner
Lighting:
1. Make sure the control knob is in the “OFF” position (Figure A).
2. Fully open LP cylinder valve.
Note: For initial start or after any cylinder change, hold Control Knob IN for 2 minutes to purge air from gas lines before proceeding.
3. Push in gas control knob, turn counterclockwise to “LOW” (Figure B), and press the BLACK Ignitor button to light the
lights (you should hear a clicking sound).
Note: If burner fails to remain lit, all valves should be closed and a waiting period of at least 5 minutes should pass before attempting to light.
OFF
P
U
S
H
T
O
T
U
R
N
HIGH
IGNITOR
LOW
OFF
LOW
IGNITOR
HIGH HIGH
OFF
N
R
U
T
O
T
H
S
U
P
LOW
IGNITOR
Figure A Figure B Figure C
Re-lighting:
WARNING FOR YOUR SAFETY Be careful when attempting to manually ignite this
than 10 seconds before igniting the gas will cause
1. Turn control knob to “OFF”.
2. Repeat the “Lighting” steps on prior page.
WARNING FOR YOUR SAFETY Fire table will be hot after use. Handle with extreme care.
Turn off:
1. To extinguish burner depress control knob and continue to turn it clockwise to “OFF”.
2. Turn cylinder valve clockwise to “OFF” and disconnect
1-877-387-3639 | Page 17
Page 18
Care & Maintenance
you perform the following maintenance activities on a regular basis:
Keep exterior surfaces clean.
or corrosive cleaning agents.
WARNING
FOR YOUR SAFETY
minutes after use. Fire table is hot to the touch.
2. While cleaning your unit, be sure to keep the area around
the burner dry at all times. Do not submerge the control valve assembly. If the gas control is submerged in water, do NOT use it. It must be replaced.
• Keep the ventilation opening of the cylinder enclosure free and clear from debris.
include:
• Fire table does NOT reach the desired temperature.
• Fire table glow is excessively uneven.
• Fire table makes popping noises.
use. Clean burner holes by using a heavy-duty pipe cleaner. Compressed air may help clear away smaller particles.
Note: In a salt-air environment (such as near an ocean), corrosion occurs more quickly than normal. Frequently check for corroded areas and repair them promptly.
Storage
Between uses:
• Turn Control Knob OFF.
• Disconnect LP source.
protect exterior surfaces.
Note:
During periods of extended inactivity or when transporting:
• Turn Control Knob OFF.
• Disconnect LP source and move to a secure, well-ventilated location outdoors.
protect exterior surfaces.
• Never leave LP cylinder exposed to direct sunlight or excessive heat.
Note:
Service
Troubleshooting
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Burner won’t light Propane cylinder is empty Replace propane cylinder
Clear blockage
Control knob is not in ON position Turn control knob to ON
Gas pressure is low
Outdoor temperature is less than 40°F Use a full cylinder
Control knob is fully on
Carbon build-up Clean burner
Thick black smoke Blockage in burner Remove blockage and clean burner inside & outside
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Page 19
Storage
CAUTION
Firebowl Pan and Flame Glass are wet!
cover (I) to prevent water from accumulating in the Firebowl Pan and to protect exterior surfaces.
1
2
direct contact with inclement weather (such as rain, sleet, hail, snow, dust and debris).
3
1-877-387-3639 | Page 19
Page 20
Limited Warranty
JAY TRENDS SALES LIMITED ONE (1) YEAR WARRANTY
one (1) year from the date of purchase.
Conditions and Limitations
Jay Trends warrants its products against manufacturing defects to the original purchaser only, and is subject to the following conditions and limitations:
This factory warranty is non-transferable and may not be extended what-so-ever by any of our representatives.
The product must be assembled, maintained, and operated in accordance with the printed instructions accompanying it.
environments, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this warranty. Discoloration to plastic parts from chemical cleaners or UV exposure is not covered by this warranty.
Any damages to the product due to weather damage, hail, rough handling, damaging chemicals or cleaners will not be the responsibility of Jay Trends.
and chemical cleaners, nor chipping on porcelain enamel parts, nor any components used in the installation of the product.
Should deterioration of parts occur to the degree of non-performance (rusted through or burnt through) within the duration of the warranted coverage, a replacement part will be provided.
The bill of sale or copy will be required when making any warranty claims from Jay Trends.
All parts replaced under the Limited One (1) Year Warranty Policy are subject to a single claim.
Jay Trends will not be responsible for the installation, labor, or any other costs related to the re-installation of a warranted part, and such expenses are not covered by this warranty.
Jay Trends reserves the right to have its representative inspect any product or part prior to honoring any warranty claim.
Jay Trends shall not be liable for any transportation charges, labor costs, or export duties.
Replacement Parts
In the event that an item was received missing parts or damaged, either by the manufacturer or in shipping, you may request a replacement part. Replacement parts are not available for all units and only given at Jay Trends’ discretion. We will assess
available for discontinued items or repackaged (open box) products. Please call Jay Trends Customer Service at 1-877­387-3639 for replacement parts before returning the damaged item. Please have the following information, which can be found in your instruction manual, ready before you call Customer Service.
1. Model Number or Item # ______________ .
2. Serial # ______________ & Part # ______________ .
3. Shipping Address ____________________________ .
4. A picture of the damaged item/part/unit.
5. Pictures should be sent to custserv@jaytrends.com.
6. Proof of purchase with date______________ .
7. All claims must be received within 30 days of receipt of order.
Jay Trends Sales
1901 Aut. Transcanadienne
Dorval, QC H9P 1J1, Canada
www.jaytrends.com
Customer Service: 1-877-387-3639 in USA & Canada
custserv@jaytrends.com
© 2022 Sunbeam Products, Inc. All rights reserved. Distributed by 4348125 Canada Inc. dba Jay Trends Sales, Dorval, Canada H9P 1J1.
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