Page 1
Service Center User Guide
October 2004
Page 2
Table of Contents
Website Procedures....................................................................................................................1
Logging In ..............................................................................................................................1
Select Service Center ...............................................................................................................2
Outdoor: Grill US or Canadian Warranty Centers...........................................................................3
Welcome Page.........................................................................................................................3
Price By Part............................................................................................................................4
Model Number Search..............................................................................................................5
Service Bills.............................................................................................................................6
Service Locator........................................................................................................................7
User Manual............................................................................................................................8
Ordering Parts....................................................................................................................... 10
Parts & Accessories Order Form ...........................................................................................10
Printing the Order Conformation...........................................................................................11
Household and Mr. Coffee US and Canadian Warranty Center ...................................................... 12
Welcome Page....................................................................................................................... 12
Service Bills...........................................................................................................................13
Service Information................................................................................................................ 14
Health................................................................................................................................14
Mr. Coffee.......................................................................................................................... 15
Oster .................................................................................................................................17
Sunbeam............................................................................................................................18
Pricing .................................................................................................................................. 19
Model Number Search............................................................................................................ 20
Ordering Parts....................................................................................................................... 21
Parts & Accessories Order Form ...........................................................................................21
Printing the Order Confirmation............................................................................................ 23
New Products........................................................................................................................24
Date Code............................................................................................................................. 25
Page 3
Website Procedures
Logging In
Access the website http://productservice.sunbeam.com/
Enter User Name and Password
Click [Login]
Website Procedures
Figure 1 Sunbeam Product Service Website Login Page
The Sunbeam Product Service Welcome Page will appear (Figure 2)
Figure 2 Sunbeam Product Service Welcome Page
Website Service Center Procedures.doc October 2004 Page 1 of 25
Page 4
Website Procedures
Select Service Center
If you are a Grill US or Canadian Warranty Centers, you will select
hand side of the Screen listed under Welcome! (Figure 3 below) Or the list under Please select
Authorized Service Center: (Figure 3 below)
If you are a Household and Mr. Coffee US and Canadian Warranty Center, you will select
Household
from either the left hand side of the list under Welcome! (Figure 3 below) Or the list
under Please select Authorized Service Center: (Figure 3 below)
Outdoor
from either the left
Website Service Center Procedures.doc October 2004 Page 2 of 25
Figure 3 Select Service Center
Page 5
Outdoor
Outdoor: Grill US or Canadian Warranty Centers
Welcome Page
Figure 4 Outdoor Main Page
Outdoor Main Page
Field Action
Price By Part Used to inquire about a price on a part
Service Bills Used to inquire on a parts breakdown of service items on a
grill
Service Locator Used to locate the nearest Service Center
User Manuals Used to see an illustrated manual of the parts and
assembly
Order Form Used to place an order
Credit & Return Authorization Return or Credit authorization request form will appear
Warranty Recap Warranty recap form will appear
Website Service Center Procedures.doc October 2004 Page 3 of 25
Page 6
Outdoor
Price By Part
This screen will enable you to search for accessory, part, or finished good pricing. Enter the number
of the item you want to inquire about and click [submit]
Figure 5 Pricing (Outdoor)
The next page will display Part Number, Description, Status, SCP (Service Center Pricing), and SRP
(Suggested Retail Pricing).
Figure 6 Search Results
Website Service Center Procedures.doc October 2004 Page 4 of 25
Page 7
Outdoor
Model Number Search
At anytime this is displayed you can enter a model # and click [GO] to search for a model
Figure 7 Model Number Search
Website Service Center Procedures.doc October 2004 Page 5 of 25
Page 8
Outdoor
Service Bills
You will enter the model number you want to display and click on [submit].
Figure 8 Service Bills
The Service Bill will display with the Model number, Part number, Key #, Description, Price $ (Service
Center Price), Status (See List at the top of the screen), and NR number (New replacement number)
Figure 9 Search Results (Service Bills)
Website Service Center Procedures.doc October 2004 Page 6 of 25
Page 9
Outdoor
Service Locator
Select the State Abbreviation you want to display and click [search]
Figure 10 Service Locator
Service Center’s Name, Address, and Phone numbers will appear
Figure 11 Search Results (Service Locator)
Website Service Center Procedures.doc October 2004 Page 7 of 25
Page 10
Outdoor
User Manual
You will select brand of grill and year to display a list of model #’s to view in adobe .PDF file format.
Select the year of the model:
Figure 12 User Manuals
Figure 13 Brands
Website Service Center Procedures.doc October 2004 Page 8 of 25
Page 11
Outdoor
Click for
manual
Click for
Parts Listing
Figure 14 User Manuals for Year Selected
Select the model from either manual or parts listing the manual or parts listing will appear in PDF
format :
Figure 15 Manual or Parts Listing
Website Service Center Procedures.doc October 2004 Page 9 of 25
Page 12
Outdoor
Ordering Parts
You will place parts and accessory orders online.
Figure 16 Parts & Accessories Order Form
Parts & Accessories Order Form
Your company name, contact name and Email address will be pre-populated.
Enter a valid purchase order number
Select the appropriate account number from the drop-down list.
To add more fields to add products, click [Order More >] and more fields will appear.
When finished entering parts, click [Submit Order]
An order confirmation screen will appear
Website Service Center Procedures.doc October 2004 Page 10 of 25
Page 13
Outdoor
Printing the Order Conformation
Click on Print Your Order on the order confirmation and the print dialogue box will appear:
Figure 17 Print Dialogue Box
Click [Print] and the order confirmation will print
Website Service Center Procedures.doc October 2004 Page 11 of 25
Page 14
Household
Household and Mr. Coffee US and Canadian Warranty Center
Welcome Page
Obtain product information for each brand here. See below for an explanation of each function on
the page.
Household Main Page
Field Action
Service Bills Used to inquire on a parts breakdown of service items on a
Service Information Used to see illustrated manuals of the parts and assembly
Canadian Models Comparison chart for US and Canadian models
Pricing Inquire on model and part prices
Order Form Used to place an order
New Products Learn about new Sunbeam products
Date Code Date Code search engine
Website Service Center Procedures.doc October 2004 Page 12 of 25
Figure 18 Household Welcome Page
product
Page 15
Service Bills
You will enter the model number you want to display and click on [submit].
Household
Figure 19 Service Bills
The Service Bill will display with the Model number, Part number, Key #, Description, Price $ (Service
Center Price), Status (See List at the top of the screen), and NR number (New replacement number)
Website Service Center Procedures.doc October 2004 Page 13 of 25
Figure 20 Search Results
Page 16
Household
Service Information
Displays brand information, including manuals and forms. Click on the brand of the product and that
brand's manuals, forms and information will appear. Below, each brand is summarized.
Health
Product
informatio
n
Click to view manuals for
the
listed products
Warranty
forms and
information
are obtained
here
Figure 21 Health Service Information
Additional Information
User Manuals Used to see illustrated manuals of the parts and assembly
Service Centers A Return Credit Authorization form will appear
New Health Products View new Sunbeam Health product information
Warranty Information and Forms
Packing Slip -Replace A new packing slip to send back parts to replace will appear (medical device products)
Credit & Return
Authorization
Warranty Periods Search for warranty periods by model number; key complete model number for best
Medical Device Procedures Describes the procedures for medical devices, which differ from regular products
Date Code Search locator for date codes
Website Service Center Procedures.doc October 2004 Page 14 of 25
Return or Credit authorization request form will appear
results.
Page 17
Mr. Coffee
Household
Product
informati
Warranty
forms and
information
are obtained
on
Figure 22 Mr. Coffee Service Information
Click to view
manuals for
th
e listed
products
Website Service Center Procedures.doc October 2004 Page 15 of 25
Page 18
Additional Information
User Manuals Used to see illustrated manuals of the parts and assembly
Service Centers Service center locator, by state
New Products View new Mr. Coffee product information
New Commercial View new Mr. Coffee commercial
Decanters View decanter information
Household
Warranty Information and Forms
Packing Slip -Replace A new packing slip to send back parts to replace will appear
Credit Only A packing slip for credit only will appear
Warranty Form Period in warranty summary form will appear
Credit & Return Authorization Return or Credit authorization request form will appear
Warranty Periods Search for warranty periods by model number; key
complete model number for best results.
Date Code Search locator for date codes
Website Service Center Procedures.doc October 2004 Page 16 of 25
Page 19
Oster
Household
Product
Click to view
manuals for
the
listed
products
informati
on
Warranty
forms and
information
are obtained
Figure 23 Oster Service Information
Additional Information
User Manuals Used to see illustrated manuals of the parts and assembly
Service Centers A Return Credit Authorization form will appear
New Products View new Oster product information
Warranty Information and Forms
Replace A new packing slip to send back parts to replace will appear
Credit Only A packing slip for credit only will appear
Warranty Form Period in warranty summary form will appear
Credit & Return
Return or Credit authorization request form will appear
Authorization
Warranty Periods Search for warranty periods by model number; key complete model number for best
results.
Date Code Search locator for date codes
Repair Procedures Click on a model to view Authorized Service Station Repair Procedure
Website Service Center Procedures.doc October 2004 Page 17 of 25
Page 20
Sunbeam
Household
Product
Click to view
manuals for
the
listed
products
informati
on
Warranty
forms and
information
are obtained
Figure 24 Sunbeam Service Information
Additional Information
User Manuals Used to see illustrated manuals of the parts and assembly
Service Centers A Return Credit Authorization form will appear
New Products View new Sunbeam product information
Warranty Information and Forms
Replace A new packing slip to send back parts to replace will appear
Credit Only A packing slip for credit only will appear
Warranty Form Period in warranty summary form will appear
Credit & Return Authorization Return or Credit authorization request form will appear
Warranty Periods Search for warranty periods by model number; key
complete model number for best results.
Date Code Search locator for date codes
Repair Procedures Click on a model to view Authorized Service Station Repair
Procedure
Website Service Center Procedures.doc October 2004 Page 18 of 25
Page 21
Pricing
Enter item number you want to inquire about and click [submit]
Household
Figure 25 Pricing (Household)
The next page will display Part Number, Description, Status, SCP (Service Center Pricing), and SRP
(Suggested Retail Pricing).
Website Service Center Procedures.doc October 2004 Page 19 of 25
Figure 26 Pricing Search Results
Page 22
Household
Model Number Search
At anytime this is displayed you can enter a model # and click [GO] to search for a model
Figure 27 Model Number Search
Website Service Center Procedures.doc October 2004 Page 20 of 25
Page 23
Ordering Parts
Parts & Accessories Order Form
You will place parts and accessory orders here.
Household
Select account
number here
• Your company name, contact name and Email address will be pre-populated.
• Enter a valid purchase order number
• Select the appropriate account number from the drop-down list.
• To add more fields to add products, click [Order More >] and more fields will appear.
• When finished entering parts, click [Submit Order]
Website Service Center Procedures.doc October 2004 Page 21 of 25
Figure 28 Household Order Form
Page 24
Household
Figure 29 Parts & Accessories Order Form
Website Service Center Procedures.doc October 2004 Page 22 of 25
Figure 30 Order Confirmation
Page 25
Review information and select [Submit Order]- a confirmation screen will appear
Household
Figure 31 Confirmation Screen
Printing the Order Confirmation
Click on Print Your Order and the print dialogue box will appear:
Figure 32 Print Dialogue Box
Click [Print] and the order confirmation will print
Website Service Center Procedures.doc October 2004 Page 23 of 25
Page 26
Household
New Products
This page contains links for each brand's new products. Check in from time to time to see what is
new!
Figure 33 New Products
Website Service Center Procedures.doc October 2004 Page 24 of 25
Page 27
Date Code
Select the date code you want the manufacture date to display for.
Household
Website Service Center Procedures.doc October 2004 Page 25 of 25
Figure 34 Date Code
Figure 35 Date Code Results
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