Sunbeam Service Center User Manual
Service Center User Guide
October 2004
Table of Contents
Website Procedures....................................................................................................................1
Logging In ..............................................................................................................................1
Select Service Center ...............................................................................................................2
Outdoor: Grill US or Canadian Warranty Centers...........................................................................3
Welcome Page.........................................................................................................................3
Price By Part............................................................................................................................4
Model Number Search..............................................................................................................5
Service Bills.............................................................................................................................6
Service Locator........................................................................................................................7
User Manual............................................................................................................................8
Ordering Parts....................................................................................................................... 10
Parts & Accessories Order Form ...........................................................................................10
Printing the Order Conformation...........................................................................................11
Household and Mr. Coffee US and Canadian Warranty Center ...................................................... 12
Welcome Page....................................................................................................................... 12
Service Bills...........................................................................................................................13
Service Information................................................................................................................ 14
Health................................................................................................................................14
Mr. Coffee.......................................................................................................................... 15
Oster .................................................................................................................................17
Sunbeam............................................................................................................................18
Pricing .................................................................................................................................. 19
Model Number Search............................................................................................................ 20
Ordering Parts....................................................................................................................... 21
Parts & Accessories Order Form ...........................................................................................21
Printing the Order Confirmation............................................................................................ 23
New Products........................................................................................................................24
Date Code............................................................................................................................. 25
Website Procedures
Logging In
Access the website http://productservice.sunbeam.com/
Enter User Name and Password
Click [Login]
Website Procedures
Figure 1 Sunbeam Product Service Website Login Page
The Sunbeam Product Service Welcome Page will appear (Figure 2)
Figure 2 Sunbeam Product Service Welcome Page
Website Service Center Procedures.doc October 2004 Page 1 of 25
Website Procedures
Select Service Center
If you are a Grill US or Canadian Warranty Centers, you will select
hand side of the Screen listed under Welcome! (Figure 3 below) Or the list under Please select
Authorized Service Center: (Figure 3 below)
If you are a Household and Mr. Coffee US and Canadian Warranty Center, you will select
Household
from either the left hand side of the list under Welcome! (Figure 3 below) Or the list
under Please select Authorized Service Center: (Figure 3 below)
Outdoor
from either the left
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Figure 3 Select Service Center
Outdoor
Outdoor: Grill US or Canadian Warranty Centers
Welcome Page
Figure 4 Outdoor Main Page
Outdoor Main Page
Field Action
Price By Part Used to inquire about a price on a part
Service Bills Used to inquire on a parts breakdown of service items on a
grill
Service Locator Used to locate the nearest Service Center
User Manuals Used to see an illustrated manual of the parts and
assembly
Order Form Used to place an order
Credit & Return Authorization Return or Credit authorization request form will appear
Warranty Recap Warranty recap form will appear
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Outdoor
Price By Part
This screen will enable you to search for accessory, part, or finished good pricing. Enter the number
of the item you want to inquire about and click [submit]
Figure 5 Pricing (Outdoor)
The next page will display Part Number, Description, Status, SCP (Service Center Pricing), and SRP
(Suggested Retail Pricing).
Figure 6 Search Results
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Outdoor
Model Number Search
At anytime this is displayed you can enter a model # and click [GO] to search for a model
Figure 7 Model Number Search
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Outdoor
Service Bills
You will enter the model number you want to display and click on [submit].
Figure 8 Service Bills
The Service Bill will display with the Model number, Part number, Key #, Description, Price $ (Service
Center Price), Status (See List at the top of the screen), and NR number (New replacement number)
Figure 9 Search Results (Service Bills)
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Outdoor
Service Locator
Select the State Abbreviation you want to display and click [search]
Figure 10 Service Locator
Service Center’s Name, Address, and Phone numbers will appear
Figure 11 Search Results (Service Locator)
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