SUNBA Network Series User Manual

Dedicated PTZ Camera Professional

2017/04

Version 4.0

SUNBA® PTZ Camera Network

User Guide V4.0

Series

Please go to http://guide.sunba.net to access the step by step

YouTube video tutorials for Sunba IP PTZ camera setup.

- 01 -

FCC Warning (U.S.A)

The device has been tested in compliance with limits set by Part 15 of Federal Communication Commission (Class B). The operation of the device is thus limited by the following two conditions:

1) it is not permitted to cause harmful interference to any authorized radio communications, and 2) it must accept any interference it receives.

WARNING: Please test the camera locally by directly connecting to the default power adapter from the package before mounting it outside. Stay at least 24 hours to test both daytime and night vision IR LED.

1. Camera Connection

2. How to Power the Camera

3. Software Package

4. Camera Network Conguration

5. Camera Management by Computer

6. Camera Management by Smartphone

7. Preset, Patrol & Pattern

8. The Full Preset List

9. Camera On-Screen-Display Menu

10. Camera Conguration

11. Camera Infrared and Night Vision

12. Account Management

13. Motion Detection

14. FTP Communication

15. Reset the Camera

16. Cable Waterproof Measures

17. Warranty

- 02 -

Phase 1: Bench Test

What are you testing in this stage?

Non-PoE camera

PoE+ camera

How to Test Locally

1. Camera Connection

Note PTZ dome cameras have much higher power requirements than bullet cameras, especially for ones with higher zoom-in capacity. Therefore, how the unit is powered can be critical to its functionality. Please directly apply the DC12V adapter on the camera to make sure the unit itself is working, and try eliminating all cabling factors to set up the bench test.

A default adapter is prepared for you to rule out any problems of the cam-

-era. If the camera works properly under the DC power adapter but not with PoE, please check the PoE switch/injector you are using or replace an Ethernet cable.

In short, in a bench test, do NOT use any power extension cable. Please connect the camera directly to the power adapter. Secondly, if the camera cannot be found by connecting to the router, please try connecting it to the Ethernet port on the computer.

ALWAYS test and setup locally before mounting outside!

Adapter

DC12V

192.168.1.*

192.168.1.10

- 03 -

Why Test Locally

The reason you should NOT extend the power cable during the bench test is because DC power drops quickly along the transmission. A bench test helps you rule out all problems caused by power supply. Underpower cau-

-ses problems such as 1) ickering screen 2) unstable infrared (camera reboots repeatedly) and 3) spinning dome.

When powered up, the speed dome automatically begins a self-diagnostic process during which the camera will pan horizontally and vertically to make sure PTZ, lens and other parts of the camera are functional. Please contact our technical staff if a self-test does not happen on your unit. Ple-

-ase refrain from disassembling the unit before contacting us. Thanks for your cooperation.

Questions? Ask support@sunba.net

Built-in self-test

Connection Good  Power Good Video and Control Good Tested Day and Night Guess we are ready to mount it outside.

Phase 2: Mounting Outdoor

Good, the camera is working correctly. Now I just need to pick the right extension cable and mount it outside!

≥30W

100V~250V

Data out

Data in

Router

POE+out

POE+

802.3at

100~250ft

POE+

ELV (Extra-LowVoltageSystem)

Wiring method:

Injector/Swith

- 04 -

100V~250V

Data in

Router

Non-PoE

ELE (Force Electricity)

Wiring method:

Extended AC Line

DC 12V

Power Adapter

2.How to power the camera

There is an old saying that PTZ cameras are POWER-ful. So do NOT pull the old setup from your bullet and apply it directly to your new PTZ.

2.1 For Non-PoE Camera (if you extend the power):

The camera may not work properly if the power reaches the camera is be-

-low 12V due to resistance along the extended DC line (distance depend-

-ent). If that happens, please make your AC power source near the camera, and connect it with our default adapter you received from the package. For extension, you can select from AC power extension cable (no distance limit) or thick (≥18 AWG) DC power extension cable.

Risk Relevant

1.Using 24VAC or higher voltage adapter (16V, 24V) will immediately dam-

-age the camera and void the warranty.

2.The camera will be exposed to high risks of motherboard damage and void the warranty if you use passive PoE injector/splitter.

AC110-220V in

802.3at ≥30W

RJ45 in

48V 0.5A DC out

PoE (cat5/5e/6)

DC12V out

RJ45 out

Active

PoE injector

Active

PoE splitter

Active PoE Injector/Splitter are allowed if you use PoE to power non-PoE camera.

- 05 -

2.2 For PoE+ Camera :

PoE+ IEEE 802.3at standard is required, Note traditional PoE system( 802. 3af standard) delivers up to 15.4W, which is unable to fully support the camera. Dome cameras, especially with 20 times zoom-in capacity, have

higher power requirements than bullet cameras or xed lens cameras. The PoE+ switch/injector need to meet two key features:

1. 802.3at. 2. Delivers at least 30w to the single port you are using.

Transmission distance

PoE will also drop power along the Ethernet cable. If you are using a 300 ft long Ethernet cable, you may be at risk. Please try using the Ethernet cable less than 250 ft. The maximum travel distance also depends on the quality of the cable and the maximum power supplied by switch/injector.

NVR’s built-in PoE

Some NVR has built-in PoE+ switch. However, this is mostly for devices fr-

-om the same manufacturer as the NVR (examples such as Dahua and Hik-

-vision). The built-in switch may work for few third party cameras but not all. We thus recommend getting a separate and dedicated PoE+ switch/injector.

Biggest issue when underpower

In the daytime, even 802.3af (conventional PoE system) can provide enou-

-gh power to the camera. However, in the night time, if you are underpower, the following nightmare begins: low light environment detected -> infrared on -> not enough power -> reboot -> low light environment detected -> infrared on -> not enough power -> reboot …… (cycling)

3.Software Package

1. Visit: http://www.sunba.net/en/download/

2. Select one of the web-drives.

3. Go to English-> Software and download the specic software you want.

For Setup

Client Software

Web Plugin (PC)

Re-development

Device Manager

CMS VMS

IEActive netSDK

- 06 -

Router IP is usually the same value as the “gateway” (with few exceptions), which the camera’s IP will have to match.

Step 1: Understand the Goal of IP Conguration

No matter what IP Camera Management Software you intend to use later, the rst step is to make sure your router, computer and the IP Camera are on the same subnet. Being on the same subnet means “the rst three octets or segments in the IP address are the same.”

For example

4. Camera Network Conguration

You must rst change the camera’s IP to match the IP of your router!

If your router is 10.0.0.1 and your camera is still 192.168.1.10 (default IP) you will NOT be able to access the camera by typing 192.168.1.10 in the web address without changing its IP rst.

Welcome to our local network!

√ On the same subnet

10.0.0.1

10.0.0.188

10.0.0.15

You are not a member of our local network family!

X Not on the same subnet

I am not connecting you.

10.0.0.1

FIGHTING !

IP address change

10.0.0.15

192.168.1.10

192.168.1.1010.0.0.188

√

- 07 -

Step 2: Know the Router IP/Gateway of Your Network

Method 1: Check Bottom of Your Router Sticker

ROUTER

CHECK THIS

Model : Power : 12V 1A Router IP : 192.168.10.1 User ID : admin Password: admin

Method 2: Check from your Computer.

Network

Router: 10.1.1.1

MAC ：

System Preference->Network

Check gateway.sunba.net for video

PC：

In Start Menu of Windows, type “cmd.exe” and enter ipconfig as follows:

Press enter key and locate the “Default Gateway” from the list:

Command Prompt Command Prompt

C:\Users\Administrator>ipconfig

Ethernet adapter Network Bridge Connection-specific DNS suffix: Link-local iPv6 address: IPV4 address: Subnet Mask: Default Gateway:

10.0.0.1

- 08 -

Step 3: Download the IP Cong Tool and Congure the IP address

PC : Please refer to Chapter 3. Software and download “Device Manager” under English-> Software. Then modify the IP address and Gateway acco-

-rding to what you found from Step 2.

DecviceManager

192.168.1.10 34567

10 . 0 . 0 . 15

10 . 0 . 0 . 1

255 . 255 . 255 . 0

Change to what you found in step 2.

Gateway

IP Address

DeviceManager

Do NOT change TCP Port or HTTP Port to 554 or 8899, which will conict with the RTSP and ONVIF port of the camera and lock the device. No same value for two different ports.

IP Search

Modify

192.168.1.10 192.168.1.10:34667

Sunba

Not Available

192.168.1.10 192.168.1.10:34667

Sunba

IP Port Submask Gateway UserName Password

Defa...

Not Available

Change gateway and IP correspondingly to match your network.

Double Click

10 . 0 . 0 .15

10 . 0 . 0 .1

34567

admin

255.255.255.0

MAC: Please refer to Chapter 3. to download VMS for Mac under English-> Software.

The rst 3 segments should match the new gateway .

+ 20 hidden pages

SUNBA Network Series User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual