General product information.....................................................................................................................................................................................................6
Service menu ......................................................................................................................................................................................................................................9
Service menu content .................................................................................................................................................................................................................10
Notes for custom programmes ............................................................................................................................................................................................13
Making a custom programme ................................................................................................................................................................................................. 14
Program chart ................................................................................................................................................................................................................................. 15
Components and measurement values ............................................................................................................................................................................19
Technical data ...................................................................................................................................................................................................................................21
Panel and control card replacement...................................................................................................................................................................................32
022011-11-17New document structur and updated wiring diagramsISC
032012-04-20 Removed chapter General information, programme tables and added
reference to use the user manual.
042012-09-17 Updated with new version of circuit diagram 80 896 27 Ver01BPA
052012-10-01 Added programme chart with new Allergy programmesBPA
BPA
4
Service manual WM70.C
Introduction
You are holding the service manual for WM70.C washing machines.
It should be easy to service a washing machine. It is important that you, as a service technician,
are provided the necessary conditions to work in an efficient and satisfactory manner. Our hope is
that this service manual will prove a useful tool in your daily work.
The type plate is located on the inside of the front door (see image below).
Asko Appliances AB
SE-534 82 Vara
Sweden
Type designation
WM 70.C
Product numberSerial number
Year
Week
BRUKSANVISNING
Ha alltid maskinens brukanvisning tillgänglig vid service
5
Service manual WM70.C
Troubleshooting strategy
At Asko, we believe in always remaining focused on the customer, and as an ASKO service
technician, you are one of the most important ambassadors of our brand. As such, it is important
that the customer finds the service callout a pleasant experience. Troubleshooting is an important
part of the service callout, and as such we have drawn up a troubleshooting strategy that
describes, in broad terms and step by step, what you need to do to find and diagnose faults.
• Ask the customer to describe the problem.
• Check whether the customer’s description matches any ser vice code.
• Check that the machine is correctly installed:
- Electrical connection - Drainage
- Water connection - Machine correctly levelled
Fault found ?
Incorrect installation or external factors that affect performance and functionality (for
example, water pressure, electrical supply, drainage).
The machine operates normally. No deviations can be found. The customer probably needs
to be informed about proper use of the machine. If necessary, also inform the customer
about the guarantee conditions and the fact that the customer will be charged for the
callout.
Open the service menu:
1. Check the settings
2. Run a test cycle
3. Note any fault codes
If the above actions do not uncover the fault:
• Conduct general troubleshooting. Use the documentation available at Ser viceSaver
(service manuals, service memos, wiring diagrams and other documents).
Yes
Fault found ?
No
Yes
Fault diagnosed?
No
No
Satisfied customer!
6
Yes
OK?
No
Yes
Repair and check function/
safety.
Contact technical suppor t
for assistance.
Carry out the actions
suggested by technical
suppor t.
Service manual WM70.C
Panel WM70.C
S1
J1
LCD
S4
S5
Programmes: A total of twenty-two programmes, three of which can be customised via the
service menu. A maximum of ten programmes can be activated/available to the
end user at the same time.
Settings:Four (Language, Child-safe star t, Automatic door opening, Temperature)
Knob and button descriptions
Programme selector
Turn clockwise or anti-clockwise to cycle through the different
programmes and options in the various menus.
Start
Stop
Start/Stop button
• Start programme
• Stop programme. Press and hold for 3 seconds.
Key button
• Opens the door once the programme has ended.
• Opens the door during a programme to add more laundry.
• Confirm selection in the settings and service menus.
Start
Stop
LCD description
Programme name
Normal wash60°C16002:20
Temperature
Spin speed
Estimated
remaining time
7
Service manual WM70.C
På/Av
Settings
Opening the settings menu
Start
Stop
Start
Stop
Choosing a setting (an example)
1
+
5X
Turn the programme selector (J1) to cycle through the settings menu
options.
Is the machine on? First turn off the power at the main power
switch (S1).
Press and hold the Key button (S5) while simultaneously pressing
the main power switch (S1).
Press the Key button (S5) 5 times within 10 seconds. The settings
menu now opens.
Start
Stop
Press the Key button (S5) to select an item in the settings menu.
2
Turn the programme selector (J1) to cycle through the different options for
3
Start
Stop
that setting.
Press the Key button (S5) to select one of the settings.
4
Start
Stop
5
Service menu contentComments
LanguageUS EnglishNote: The language used under “Special” in the service menu is
Child-safeChild-safe OffYou can temporarily disable Child-safe star t by pressing
Door openingDoor opening Off
Press the Star t/Stop button (S4) to save the settings and return to the
programme menu.
English
Svenska
Dansk
Norsk
Suomi
Français
Deutsch
Italiano
Espanol
Русский
Nederlands
Child-safe On
Door opening On
not changed (English only).
the Star t/Stop button and the Key button simultaneously.
8
Continous ...
Service manual WM70.C
På/Av
... continous
°C/°F°C
°F
Water inletCold Valid for products manufactured from Februar y, 2012. For
Hot
products manufactured before Februar y 2012, see service menu
setting 21.
Service menu
Opening the service menu
Start
Stop
Start
Stop
+
× 5
If the machine is on: First turn off the power at the main power
switch (S1).
Press and hold the Star t/Stop button (S4) while simultaneously
pressing the main power switch (S1).
Press the Star t/Stop button (S4) 5 times within 5 seconds. The
service menu now opens.
Navigating the service menu
1
Start
Stop
2
3
Start
Stop
4
5
Start
Stop
6
Turn the programme selector (J1) to cycle through the different
service menu options.
- 1 Service
- 2 Settings
- 3 Special
Press the Key button (S5) to select an option in the service menu.
Turn the programme selector (J1) to cycle through the different
settings.
Press the Key button (S5) to select a setting.
Turn the programme selector (J1) to select one of the options.
Press the Key button (S5) to confirm/save or go back one step.
Start
Stop
or
7
Press the Star t/Stop button (S4) to return to the programme
menu or use the programme selector to make additional choices.
NB:
The different options in the service menu vary in terms of the
number of alternative selections and settings.
9
Service manual WM70.C
Service menu content
1 Service11 InfoSP: XXXXDate the software was programmed (Year_Week)
CM: XXXXDate of manufacture of the control unit (Year_Week)
SW:Software version
SW:Software version
NC:Number of cycles /programmes run
NC 1:Number of cycles for Programme 1
NC 2:Number of cycles for Programme 2
NC 28:Number of cycles for Programme 28
12 Fault
scenarios
Fault 1Shows current fault. The display shows Fault name_Programme
Fault 2
Fault 3
number_Number of cycles_ Index number.
Example: Thermistor fault_Pr5_9_(1)
13
Diagnostics
14 Total
reset
15 ABC
reset
ReturnPress the Key button (S5) to return to 1 Service.
Test
Test valve 1Inlet valve 1 is open.
Test valve 2Inlet valve 2 is open.
Test valve SM Inlet valve 1 and 2 are open.
Test valve 3 Inlet valve 3 is open.
Test heaterHeater on up to max. 60°C.
Test motorThe motor normally runs at 49 rpm.
Test drainThe drainage pump runs.
Test spinThe machine runs a spin sequence, the drainage pump runs.
Test doorThe door lock is activated and the door opens. Returns to the
programme menu.
The machine is restored to its factory settings. Returns to the
programme menu after Total reset.
The custom programmes (Pr20-Pr22) are reset. Returns to the
programme menu after ABC reset.
10
Service manual WM70.C
Service menu content (cont.)
2 Settings21 Water
inlet
21 HWCOff (default)Valid for products manufactured from February 2012.
22 Max RPM 400 rpmThis function only works for programmes Pr1-Pr19.
23 DrainPump
24 Show
temp
25 Change
temp
26 ProgramsPr1-Pr28Select “On” or “Off ”
ColdValid for products manufactured before February 2012.
Hot
On
600 rpm
800 rpm
1000 rpm
1200 rpm
1300 rpm
1400 rpm
1500 rpm
1600 rpm
Valve
Temp OffOnly applies to the disinfection programmes (Pr17-Pr19)
Temp On
Pr1-Pr25This can be changed in steps of 1°C between -10°C to +10°C.
You cannot set a total temperature that exceeds +92°C.
Programmes can be activated/deactivated. A deactivated
programme is not shown on the display.
A maximum of 10 programmes can be shown on the display in
programme mode. If more than 10 programmes are activated,
then only the first ten activated programmes are shown on the
display.
If all the programmes have been deactivated, the display only
shows “Pr1”.
If the machine is Swan-labelled, “Pr1” and “Pr2” are always
activated/On.
27 Spin time0-300 sec• Ex tend or shorten the spin time: 0-300 sec.
• If “0 sec” is selected, the pre-programmed spin time is used.
• If a time in the interval “1 sec” to “300 sec” is selected, this
time is added to the pre-programmed spin time.
• This function only works for programmes Pr13 and Pr14.
28 CoinCoin OffSee the wiring diagram for the correct connection and
Coin On
29 ResetOnly
production
reset
210Off (default)When On is choosed it shall be possible to temporally change
On
ReturnPress the Key button (S5) to return to 2 Settings.
functionality of a slot meter.
Used only in production
to language in the machine. The language shall return to selected
machine language (selected in the user menu) when the
program is finished. This menu step is placed after program 28.
11
Service manual WM70.C
Service menu content (cont.)
3 SpecialPr 2634 Pre wash341 Number of0/1/2/3
342 Water
level
343 Time1/2/3/4/...../15 (min)
344 Heat
temp
Return
35 Main wash 351
Temperature
352 Water
level
353 Reheat
temp
354 Reheat
time
355 Work
time
Return
36 Rinses1 Rinse/2 Rinse/...../7 Rinses
37 Extra spinOn/off
38 Spin
speed
39 Spin time0-300 sec
ReturnPress the Key button to return to the previous menu level.
Pr 27See above
Pr 28See above
ReturnPress the Key button (S5) to return to 3 Special.
400/600/800/1000/1200 /1300/1400 /1500/1600 RPM
Normal water level /High water level
No heat/25°C/26°C/......./60°C
30°C/31°C/...../92°C
Normal water level /High water level
28°C/29°C/...../90°C
0min/1min/...../60°C
0min/1min/...../60min
12
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