Sub-Zero DEU2450CI, DEU2450BG, DEU2450R, DEU2450RO Use and Care Guide
Designer Series
Undercounter Refrigeration
Use and Care Guide
CLEANING, MAINTENANCE,
AND MORE
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Designer Series Undercounter Refrigeration
Contents
3 Designer Series Undercounter Refrigeration
4 Safety Precautions
6 Designer Series Undercounter Features
7 Interactive Controls
8 Storage
10 Operation
11 Care Recommendations
12 Troubleshooting
14 Sub-Zero Warranty
2 | Sub-Zero Customer Care 800.222.7820
Designer Series Undercounter Refrigeration
Customer Care
The model and serial number are printed on the enclosed
product registration card. Both numbers are also listed on
the product rating plate. Refer to page 6 for rating plate
location. For warranty purposes, you will also need the
date of installation and name of your authorized Sub-Zero
dealer. Record this information below for future reference.
SERVICE INFORMATION
Model Number
Serial Number
Date of Installation
Certified Service Name
Certified Service Number
Authorized Dealer
Dealer Number
If your product ever needs attention, be sure to use a
Sub-Zero Factory Certified Service provider recommended
by our Customer Care Center, or select one from our list
of providers available at subzero.com/locator. All Factory
Certified Service providers are carefully selected and thoroughly trained by us.
Important Note
To ensure this product is installed and operated as safely
and eciently as possible, take note of the following types
of highlighted information throughout this guide:
IMPORTANT NOTE highlights information that is especially
important.
CAUTION indicates a situation where minor injury or product damage may occur if instructions are not followed.
WARNING states a hazard that may cause serious injury or
death if precautions are not followed.
IMPORTANT NOTE: Throughout this guide, dimensions in
parentheses are millimeters unless otherwise specified.
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Safety Precautions
IMPORTANT INSTRUCTIONS
WARNING
Do not store explosive substances such as
aerosol cans with a flammable propellant in
this appliance.
WARNING
Keep ventilation openings, in the appliance
enclosure or in the built-in structure, clear of
obstruction.
WARNING
Do not use mechanical devices or other
means to accelerate the defrosting process, other than those recommended by the
manufacturer.
WARNING
Do not expose this appliance to rain.
WARNING
• This appliance contains flammable refrig-
erant and must be handled, installed, serviced, and decommissioned by authorized
personnel. Once decommissioned, consult
local authorities for disposal instructions.
• To minimize the risk of ignition due to
improper installation, replacement parts,
or service procedures, only refrigeration
technicians with flammable refrigerant
training who are aware of the dangers of
dealing with high voltage electricity and
refrigerant under pressure are allowed to
work on this equipment.
• Do not damage the refrigeration circuit
when installing, maintaining, or servicing
the unit.
•
This symbol indicates risk of fire/
flammable materials.
WARNING
This appliance is only intended for residential
use.
CAUTION
Incorporated ice makers must be installed by
the manufacturer or its service agent.
WARNING
Do not use electrical appliances inside the
food storage compartments of the appliance,
unless they are of the type recommended by
the manufacturer.
4 | Sub-Zero Customer Care 800.222.7820
Safety Precautions
IMPORTANT INSTRUCTIONS
WARNING
This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities, or
lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children
should be supervised to ensure they do not
play with the appliance.
WARNING
DANGER: Risk of child entrapment. Before you
throw away your old refrigerator or freezer:
• Take o the doors.
• Leave the shelves and drawer dividers in
place so that children may not easily climb
inside.
WARNING
PROPOSITION 65 FOR CALIFORNIA RESIDENTS
Cancer and Reproductive Harm—
www.P65Warnings.ca.gov
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Designer Series Undercounter Features
Designer Series Undercounter Features
FEATURES
Product Rating Plate
1
Interactive Control Panel
2
Glass Shelves
3
Refrigerator Drawer
4
Upright Beverage Shelf
5
Multipurpose Shelf
6
Door Shelves
7
Full-View, UV-Resistant Glass Door
8
Automatic Ice Maker
9
Ice Bin
10
Condenser (behind kickplate)
11
1
9
10
Combination
2
3
7
11
1
3
4
All refrigerator
11
2
1
2
3
8
5
7
6
Beverage center
11
2
1
3
4
6 | Sub-Zero Customer Care 800.222.7820
Outdoor all refrigerator
11
Interactive Controls
Interactive Control Panel
For initial start-up, touch and hold POWER on the
interactive control panel display. Refer to the illustrations
on the previous page for location of the control panel.
The recommended temperatures are preset at 0°F
for a freezer, 38°F
can be adjusted in one-degree increments. The combination model has two temperature zones. The all refrigerator
and beverage center models have one temperature zone.
To adjust the temperature for a unit with two temperature
zones, touch the temperature shown next to the corresponding zone icon. Refer to the illustrations.
0
Dual-zone refrigeration display
(3°C) for a refrigerator. The temperatures
F
F
38
(-18°C)
F
38
Single-zone refrigeration display
SETTINGS
To access the Settings menu, touch
panel display.
SETTINGS
Turn o the unit
Rotate display configuration
Turn ice maker and max ice feature on or o*
Turn accent lighting on or o and adjust brightness and
select soft on duration
Turn door alarm on or o and set duration
Turn connect on or o
Turn Sabbath on or o
Adjust temperature units
Adjust alarm volume and tone
Select language
View troubleshooting and service information
*Not available on all models.
on the control
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Storage
Refrigerator Storage
GLASS SHELVES
To remove or adjust a glass shelf, tilt up, then lift up and
out. To reposition, insert the shelf in the tracks along the
back wall, then lower the front until it locks into position.
Refer to the illustration below.
IMPORTANT NOTE: Use care when handling glass shelves
to prevent breakage or scratching of the interior.
CAUTION
Warm glass shelves to room temperature before
immersing in warm water.
REFRIGERATOR DRAWER
To remove, pull the refrigerator drawer forward until it
stops. Lift the front of the drawer slightly and pull straight
out. Refer to the illustration below. To reinstall, engage the
drawer into the side rails and slide back into position.
Drawer removal
Glass shelf removal
8 | Sub-Zero Customer Care 800.222.7820
Storage
Refrigerator Storage
UPRIGHT BEVERAGE SHELF
The shelf slides out for easy access to cans and bottles.
Adjustable gates can be raised to keep items snugly in
place. When raised, the distance between the gates is 2⁄"
(64). To raise, lift the gate up. For clear shelf space, lower
gates into the recessed areas. Refer to the illustration
below.
Remove contents from the shelf before removing. To
remove, pull the shelf forward until it stops. Lift the front of
the shelf slightly and pull straight out. Refer to the illustration below. To reinstall, engage the shelf into the side rails
and slide back into position.
MULTIPURPOSE SHELF
The shelf slides out for easy access to food, snacks, and a
variety of beverages. To remove, pull the shelf forward until
it stops. Lift the front of the shelf slightly and pull straight
out. Refer to the illustration below. To reinstall, engage the
shelf into the side rails and slide back into position.
CAUTION
Remove all bottles from the multipurpose shelf
before removal.
Upright beverage shelf
Upright beverage shelf removal
Multipurpose shelf removal
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Operation
Ice Maker
To initiate ice production:
1 Touch .
2 Touch to select on, max ice, or o.
After initial start-up, discard the first few batches of ice.
The ice may contain impurities from new plumbing
connections.
Max ice increases ice production up to 30% for a 24-hour
period.
The ice bin is removed by pulling straight out. If ice is not
used regularly, it may fuse together. To avoid, discard the
ice and allow the ice maker to replenish.
will be visible in the display.
Lighting
SOFT ON LIGHTING
To adjust or turn o soft on lighting:
1 Touch .
2 Touch .
3 Touch 0, 2, or 4 seconds to select desired setting.
Connect This Appliance
Connect this appliance to remotely monitor and control it.
Connecting requires a wireless router, an Internet connection with a network name and password, and a compatible
mobile device. There is no limit to the number of appliances you can connect to an account. Connect products
from multiple homes to the same account. Connecting
appliances is optional.
1 Download the free Sub-Zero Group Owner’s App from
the Apple App Store or Google Play.
2 With Bluetooth enabled on the device, stand within a
few feet of the appliance, open the app, and follow the
on-screen instructions.
3 Log in or create an account.
4 Tap Add An Appliance or tap + in upper right of the
screen to add appliances. To identify which appliance
to pair, open the appliance door.
5 Tap + next to the appliance to select it. If identical
appliances appear, an additional step identifies which
appliance to pair.
6 Tap Pair Via Bluetooth. Wait for setup to complete, then
tap Set Up Your Appliance For Pairing.
ACCENT LIGHTING (GLASS DOOR MODELS)
To adjust or turn o accent lighting:
1 Touch .
2 Touch .
3 Touch Hi, Med, Lo, or O to select desired setting.
Sabbath
This appliance is certified by Star-K to meet strict religious
regulations in conjunction with specific instructions found
on www.star-k.org.
To initiate Sabbath:
1 Touch .
2 Touch and hold for three seconds.
7 Tap Choose a Network on the Connect Your Appliance
to Wi-Fi screen.
8 Select the home Wi-Fi network and enter the network
password.
9 Tap Turn on Notifications to allow notifications about
the appliance (for example, door left ajar).
10 Tap Done on the Success screen to complete the setup.
10 | Sub-Zero Customer Care 800.222.7820
Care Recommendations
Cleaning
STAINLESS STEEL EXTERIOR
Use a nonabrasive stainless steel cleaner and apply with a
soft lint-free cloth. To bring out the natural luster, lightly
wipe the surface with a water-dampened microfiber cloth
followed by a dry polishing chamois. Always follow the
grain of stainless steel.
INTERIOR CLEANING
To clean interior surfaces and all removable parts, wash
with a mild solution of soap, water, and baking soda. Rinse
and dry thoroughly. Avoid getting water on the lights and
control panel.
Use a standard glass cleaner to clean the UV-resistant glass
door.
CAUTION
Do not use vinegar, rubbing alcohol, or other
alcohol-based cleaners on any interior surface.
VACATIONS
CONDENSER CLEANING
CAUTION
Before cleaning the condenser, turn power o to the
unit. Wear gloves to avoid injury from sharp condenser fins.
The condenser is located at the bottom of the unit, behind
the kickplate. Remove the kickplate by extracting the two
mounting screws. Use a soft bristle brush and vacuum to
remove dust and lint from the condenser. Clean the condenser every 6–12 months. Refer to the illustration below.
IMPORTANT NOTE: To avoid damaging the condenser fins,
vacuum in the direction of the fins.
CAUTION
Failure to clean the condenser could result in temperature loss, mechanical failure, or damage.
For extended vacations, turn power o at the control
panel. Empty the unit and block doors open slightly to let
fresh air in and keep the interior dry.
CONDENSER
Condenser location
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Troubleshooting
Troubleshooting
UNIT OPERATION
No lights or cooling.
• Verify power is on.
• Verify electrical power to the unit and home circuit
breaker is on.
No lights in the refrigerator or freezer.
• The door may have been left ajar, which has disabled
lights to eliminate excess heat. If the lights are out,
close the door for one hour. If the lights are still out,
contact Sub-Zero Factory Certified Service.
• LED interior lighting must be replaced by Sub-Zero
Factory Certified Service.
Frost, condensation, or ice buildup inside the unit.
• Verify the condenser is clean.
• Verify the door is closing properly.
• Verify the door has not been left ajar.
• Verify the door gasket does not have rips or tears. If it
does, contact Sub-Zero Factory Certified Service.
High temperatures, the unit runs excessively, or the unit
is giving o too much heat.
• Verify the condenser is clean.
• Verify the door is closing properly.
• Verify the door has not been left ajar.
• Increased ambient temperatures may cause the com-
pressor to run longer.
• If the temperature display shows 38° and 0°, but is not
cooling, the unit may be in showroom mode. Contact
Sub-Zero Customer Care at 800-222-7820.
ODOR
• The unit should be cleaned before using for the first
time. This will clear any odors that may have been
trapped during shipping.
• Clean the unit and shelving thoroughly.
• Uncovered food could create an odor, which may
require cleaning.
• If icing is heavy, turn the unit o and use a hair dryer to
melt the ice. The hair dryer should be set on low and
kept moving at all times. Once the ice has melted, wipe
up any water with a cloth or paper towel.
12 | Sub-Zero Customer Care 800.222.7820
Troubleshooting
Troubleshooting
ICE PRODUCTION
No ice.
• Verify the ice cube indicator appears in the control
panel display.
• Verify the ice maker has been on for at least 24 hours.
• Verify the freezer temperature is near 0°F.
• Verify the ice bin is properly installed.
• Verify the ice maker arm is in the down position.
• Verify water is being supplied to the unit.
Blue or green ice.
• Possible copper supply line corrosion. Contact a
plumber to clean or replace.
Black flecks in the cubes.
• Stop use and contact Sub-Zero Factory Certified
Service.
Bad taste.
• Defrost the freezer and clean with soap and water.
SERVICE
• Maintain the quality built into your product by contact-
ing Sub-Zero Factory Certified Service. For the name
of the nearest Sub-Zero Factory Certified Service,
check the Product Support section of our website,
subzero.com or call Sub-Zero Customer Care at
800-222-7820.
• When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 6 for rating plate
location.
• For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 3.
• Place coee grounds or charcoal briquettes in the
freezer to absorb odor.
Hollow cubes.
• Clean the condenser. Contact Sub-Zero Factory
Certified Service if unresolved.
Sub-Zero, Sub-Zero & Design, Sub-Zero & Snowflake Design, Dual Refrigeration, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, Wolf, Wolf &
Design, Wolf Gourmet, W & Design, red colored knobs, Cove, and Cove & Design are registered trademarks and service marks of Sub-Zero Group, Inc. and its subsidiaries.
All other trademarks are property of their respective owners in the United States and other countries.
subzero.com | 13
Warranty
Sub-Zero Residential Limited Warranty
FOR RESIDENTIAL USE
FULL TWO YEAR WARRANTY*
For two years from the date of original installation, this Sub-Zero product warranty covers all parts and labor to repair or replace,
under normal residential use, any part of the product that proves to be defective in materials or workmanship. All service provided
by Sub-Zero under the above warranty must be performed by Sub-Zero Factory Certified Service, unless otherwise specified by
Sub-Zero, Inc. Service will be provided during normal business hours.
FULL FIVE YEAR SEALED SYSTEM WARRANTY
For five years from the date of original installation, this Sub-Zero product warranty covers all parts and labor to repair or replace,
under normal residential use, these parts that prove to be defective in materials or workmanship: compressor, condenser, evaporator, drier and all connecting tubing. All service provided by Sub-Zero under the above warranty must be performed by Sub-Zero
Factory Certified Service, unless otherwise specified by Sub-Zero, Inc. Service will be provided during normal business hours.
LIMITED TWELVE YEAR SEALED SYSTEM WARRANTY
For twelve years from the date of original installation, Sub-Zero will repair or replace the following parts that prove to be defective in
materials or workmanship: compressor, condenser, evaporator, drier and all connecting tubing. If the owner uses Sub-Zero Factory
Certified Service, the service provider will repair or replace these parts with the owner paying for all other costs, including labor. If
the owner uses non-certified service, the owner must contact Sub-Zero, Inc. (using the information below) to receive repaired or
replacement parts. Sub-Zero will not reimburse the owner for parts purchased from non-certified service or other sources.
TERMS APPLICABLE TO EACH WARRANTY
The warranty applies only to products installed for normal residential use. The warranty applies only to products installed in any one
of the fifty states of the United States, the District of Columbia or the ten provinces of Canada. This warranty does not cover any
parts or labor to correct any defect caused by negligence, accident or improper use, maintenance, installation, service or repair.
THE REMEDIES DESCRIBED ABOVE FOR EACH WARRANTY ARE THE ONLY ONES THAT SUB-ZERO, INC. WILL PROVIDE, EITHER
UNDER THIS WARRANTY OR UNDER ANY WARRANTY ARISING BY OPERATION OF LAW. SUB-ZERO, INC. WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM THE BREACH OF THIS WARRANTY OR ANY OTHER
WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.
To receive parts and/or service and the name of Sub-Zero Factory Certified Service nearest you, contact Sub-Zero, Inc., P.O. Box
44848, Madison, WI 53744; check the Product Support section of our website, subzero.com, email us at customerservice@subzero.
com, or call 800-222-7820.
*Stainless steel (doors, panels, handles, product frames and interior surfaces) are covered by a limited 60-day parts and labor warranty
for cosmetic defects.
*Replacement water filters and air purification cartridges are not covered by the product warranty.
14 | Sub-Zero Customer Care 800.222.7820
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