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ITEM #0293807
VENT-FREE GAS FIREPLACE INSERT
MODEL #SSFBD32RT
WARNING: This appliance
is equipped for (Natural and
Propane) gas. Field conversion is
not permitted other than between
natural or propane gases.
Español p. 37
CAUTION - FOR YOUR SAFETY
WARNING: IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, A FIRE MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL
INJURY, OR LOSS OF LIFE.
– Do not store or use gasoline or other ammable vapors and liquids in vicinity of this or any
other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
– Installation and service must be performed by a qualied installer, service agency
or the gas supplier.
This is an unvented gas-red heater. It uses air (oxygen) from the room in which it is
installed. Provisions for adequate combustion and ventilation air must be provided.
Refer to Air For Combustion and Ventilation section on page 8 of this manual.
INSTALLER : DO NOT DISCARD THIS MANUAL - LEAVE FOR HOMEOWNER'S
FUTURE REFERENCE.
This appliance may be installed in an aftermarket, permanently located manufactured
(mobile) home, where not prohibited by local codes. This appliance is for use with the
type of gas indicated on the rating plate only. This appliance is not convertible for use
with other gases.
Questions, problems, missing parts? Before returning to your retailer, contact
our customer service department at 1-866-573-0674, 8:00 a.m - 4:30 p.m.,
EST, Monday - Friday or e-mail [email protected].
LS-SSFBD32RT-1002
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TABLE OF CONTENTS
Safety Information...........................................................................................................................3
Product Features.............................................................................................................................6
Air For Combustion and Ventilation.................................................................................................8
Installation .....................................................................................................................................11
Installing Logs................................................................................................................................20
Operation.......................................................................................................................................22
Care and Maintenance...................................................................................................................28
Troubleshooting.............................................................................................................................30
Replacement Parts........................................................................................................................33
WARNING: Read the installation & operation instructions before using
this appliance.
IMPORTANT: Read instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in a possible re
hazard and will void the warranty.
PRODUCT SPECIFICATIONS
ITEM #0293807 VENT FREE GAS FIREPLACE INSERT
Input Rating 32,000 BTU/Hr 32,000 BTU/Hr
Gas Type Natural LP/Propane
Ignition Piezo/Automatic Piezo/Automatic
Manifold Pressure 4 in. W.C. 9 in. W.C.
Inlet Gas Pressure (*For purpose of inlet adjustment)
Maximum 10.5 in. 14 in.
Minimum 5 in. 11 in.
Dimension, inches (H x W x D)
Heater 33.27 in. x 36.38 in. x 18.38 in.
Carton 35.85 in. x 40.19 in. x 20.49 in.
Weight, lbs.
Stove 88.2
Shipping 105.4
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SAFETY INFORMATION
IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble,
operate, or service this heater. Improper use of this heater can cause serious injury or death from
burns, re, explosion, electrical shock, and carbon monoxide poisoning.
Only a qualied installer, service agent, or local gas supplier may install and service this product.
WARNING: Do not store or use gasoline or other ammable vapors or liquids in the
vicinity of this or any other appliance.
WARNING: This appliance is for use with only the type of gas indicated on the rating
plate. This appliance is not convertible for use with other gases.
CARBON MONOXIDE POISONING: Early signs of carbon monoxide poisoning resemble the u
with headaches, dizziness, or nausea. If you have these signs, the heater may not be working
properly. Get fresh air immediately! Have heater serviced. Some people are more affected
by carbon monoxide than others. These include pregnant women, people with heart or lung
disease, people who are anemic, those under the inuence of alcohol, and those living in high
altitudes.
NATURAL AND PROPANE/LP GAS: Natural and Propane/LP gases are odorless. An odormaking agent is added to the gas. The odor helps you detect a gas leak. However, the odor
added to the gas can fade. Gas may be present even though no odor exists. Make certain you
read and understand all warnings. Keep this manual for reference. It is your guide to operating
this heater safely.
WARNING: Any change to this replace or its controls can be dangerous.
WARNING: Do not allow fans to blow directly into replace. Avoid any drafts that alter
burner ame patterns.
WARNING: Do not use a blower insert, heat exchange insert or other accessory not
approved for use with this heater.
Due to high temperatures, the appliance should be located out of trafc and away from furniture
and draperies. Do not place clothing or other ammable material on or near the appliance. Never
place any objects in the heater. Heater becomes very hot when running heater. Keep children and
adults away from hot surfaces to avoid burns or clothing ignition. Fireplace will remain hot for a
time after shutdown. Allow surfaces to cool before touching. Carefully supervise young children
when they are in the room with the heater.
You must operate this heater with screen in place. Keep the heater area clear and free from
combustible materials, gasoline, and other ammable vapors and liquids.
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1. Do not place Propane/LP supply tank(s) inside any structure. Propane/LP supply
tank(s) must be placed outdoors.
2. This heater needs fresh air ventilation to run properly. This heater has an Oxygen
Depletion Sensing (ODS) safety shut-off system. The ODS shuts down the heater if
not enough fresh air is available. See Air for Combustion and Ventilation, pages 8
through 10. If heater keeps shutting off, see Troubleshooting, pages 30 through 32.
3. Keep all air openings in front and bottom of heater clear and free of debris. This will
ensure enough air for proper combustion.
4. If heater shuts off, do not relight until you provide fresh, outside air. If heater keeps
shutting off, have it serviced.
5. Do not run heater:
• Where ammable liquids or vapors are used or stored.
• Under dusty conditions.
6. Before using furniture polish, wax, carpet cleaner, or similar products, turn heater off. If
heated, the vapors from these products may create a white powder residue within
burner box or on adjacent walls or furniture.
7. Always run heater with control knob at PILOT or ON locked positions.
Never set control knob between locked positions. Poor combustion and higher levels of
carbon monoxide may result.
8. Do not use heater if any part has been under water. Immediately call a qualied service
technician to inspect the room heater and to replace any part of the control system and
any gas control which has been under water.
9. Turn off and unplug heater and let cool before servicing. Only a qualied service
person should service and repair heater.
10. Operating heater above elevations of 4,500 ft. could cause pilot outage.
11. To prevent performance problems, do not use propane/LP fuel tank of less than 100 lb.
capacity.
12. This heater should not be installed in a bedroom or bathroom.
13. Do not use this heater as a wood-burning heater. Use only the logs provided with the
heater.
14. To prevent sooting, follow the instructions in Care and Maintenance (page 28).
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15. Do not add extra logs or ornaments such as pine cones, vermiculite, or rock wool.
Using these added items can cause sooting. Do not add lava rock around base. Rock
and debris could fall into the control area of heater. After servicing, always replace
screen before operating heater.
16. This heater is designed to be smokeless. If logs ever appear to smoke, turn off heater
and call a qualied service person. Note: During initial operation, slight smoking could
occur due to log curing and the heater burning manufacturing residues.
QUALIFIED INSTALLING AGENCY
Only a qualied agency should perform installation and replacement of gas piping, gas
utilization equipment or accessories, and repair and servicing of equipment. The term
“qualied agency” means any individual, rm, corporation, or company that either in
person or through a representative is engaged in and is responsible for:
a) Installing, testing, or replacing gas piping or
b) Connecting, installing, testing, repairing, or servicing equipment; that is experienced
in such work; that is familiar with all precautions required; and that has complied with
all the requirement of the authority having jurisdiction.
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PRODUCT FEATURES
SAFETY PILOT
This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system.
The ODS/pilot shuts off the heater if there is not enough fresh air.
PIEZO IGNITION SYSTEM
This heater is equipped with an electronic piezo control system. This system requires
AAA batteries (provided).
2 GAS OPTIONS CAPABLE
Your heater is equipped to operate on either propane or natural gas. The heater is
shipped from the factory ready for connecting to propane. The heater can easily be
changed to natural gas by having your qualied installer follow the instructions on page
16 and the markings on the heater.
State of Massachusetts: The installation must be made by a licensed plumber or
gas tter in the Commonwealth of Massachusetts. Sellers of unvented propane or
natural gas-red supplemental room heaters shall provide to each purchaser a copy
of 527 CMR 30 upon sale of the unit.
In the State of Massachusetts, unvented propane or natural gas-red space heaters
shall be prohibited in bedrooms and bathrooms.
In the State of Massachusetts the gas cock must be a T-handle type. The State
of Massachusetts requires that a exible appliance connector cannot exceed
three feet in length.
LOCAL CODES
Install and use heater with care. Follow all codes. In the absence of local codes, use the latest
edition of The National Fuel Gas Code, ANSI Z223.1, also known as NFPA 54*.
*Available from:
American National Standard Institute, Inc National Fire Protection Association, Inc.
1430 Broadway 1 Batterymarch Park
New York, NY 10018 Quincy, MA 02269-9101
This heater is designed for vent-free operation. State and local codes in some areas prohibit the
use of vent-free heaters.
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UNPACKING
1. Remove top inner pack.
2. Tilt carton so that heater is upright.
3. Remove protective side packaging.
4. Slide heater out of carton.
5. Remove protective plastic wrap.
6. Hold the screen, lift, and pull forward.
7. Remove log set by cutting plastic ties.
8. Carefully unwrap log.
9. Check for any shipping damage. If heater or log is damaged, promptly inform your
dealer where you bought the heater.
PRODUCT IDENTIFICATION
Fig. 1
Hood
Screen
Logs
Heater Controls
(Behind Panel)
WATER VAPOR: A BY-PRODUCT OF UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combustion. An unvented room heater produces
approximately one (1) ounce (30 mL) of water for every 1,000 BTUs (.3 kw) of gas input
per hour. An unvented room heater is recommended as a supplemental heater (a room)
rather than a primary heat source (an entire house). In most supplemental heat
applications, the water vapor does not create a problem. In most applications, the water
vapor enhances the low humidity atmosphere experienced during cold weather.
The following steps will help ensure that water vapor does not become a problem:
1. Be sure the heater is the proper size for the application, including adequate
combustion air and circulation air.
2. If there is high humidity, a dehumidier may be used to help lower the water vapor
content of the air.
3. Do not use an unvented room heater as the primary heat source.
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AIR FOR COMBUSTION AND VENTILATION
WARNING: This heater should not be installed in a conned space or unusually tight
construction unless provisions are provided for adequate combustion and ventilation
air. Read the following instructions to ensure proper fresh air for this and other fuel burning
appliances in your home.
PRODUCING ADEQUATE VENTILATION
This heater shall not be installed in a room or space unless the required volume of indoor
combustion air is provided by the method described in the NATIONAL FUEL GAS CODE,
ANSI Z223.1/NFPA 54, the INTERNATIONAL FUEL GAS CODE, or applicable local codes.
The following are excerpts from National Fuel Gas Code, NFPA 54/ANSI Z223.1,Section
5.3, Air for Combustion and Ventilation. All spaces in homes fall into one of the three
following ventilation classications:
1. Unusually Tight Construction
2. Unconned Space
3. Conned Space
The information on pages 8 through 9 will help you classify your space and provide
adequate ventilation.
Conned and Unconned Space
The National Fuel Gas Code, ANS Z223.1 denes a conned space as a space whose
volume is less than 50 cu. ft. per 1,000 BTU/hr (4.8 m^3 per kw) of the aggregate input
rating of all appliances installed in that space and an unconned space as a space
whose volume is not less than 50 cu. ft. per 1,000 BTU/hr (4.8 m^3 per kw) of the
aggregate input rating of all appliances installed in that space. Rooms connecting
directly with the space in which the appliances are installed*, through openings not
furnished with doors, are considered a part of the unconned space.
This heater shall not be installed in a conned space or unusually tight construction
unless provisions are provided for adequate combustion and ventilation air.
* Adjoining rooms are connecting only if there are door-less passageways or
ventilation grills between them
Unusually Tight Construction
The air that leaks around doors and windows may provide enough fresh air for
combustion and ventilation. However, in buildings of unusually tight construction, you
must provide additional fresh air.
Unusually tight construction is dened as construction where:
a) walls and ceilings exposed to the outside atmosphere have a continuous water vapor
retarder with a rating of one perm (6x10
-11
kg per pa-sec-m2) or less with openings
gasket or sealed and
b) weather stripping has been added on windows that can be opened and on doors and
c) caulking or sealants are applied to areas such as joints around window and door frames,
between sole plates and oors, between wall-ceiling joints, between wall panels, at
penetrations for plumbing, electrical, and gas lines, and at other openings.
If your home meets all of the three criteria above, you must provide additional fresh air.
See “Ventilation Air From Outdoors” (page 10). If your home does not meet all of the
three criteria above, proceed to “Determining Fresh-Air Flow For Heater Location”.
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DETERMINING FRESH-AIR FLOW FOR HEATER LOCATION
Determining if You Have a Conned or Unconned Space
Use this worksheet to determine if you have a conned or unconned space.
Space: Includes the room in which you will install heater plus any adjoining rooms with
door-less passageways or ventilation grills between the rooms.
1. Determine the volume of the space Length × Width × Height = cu. ft. (volume of space)
Example: Space size 20 ft. (length) × 16 ft.(width) × 8 ft. (ceiling height) = 2560 cu. ft.
(volume of space)
If additional ventilation to adjoining room is supplied with grills or openings, add the
volume of these rooms to the total volume of the space.
2. Divide the space volume by 50 cu. ft. to determine the maximum BTU/hr the space
can support.
_______ (volume of space) ÷ 50 cu. ft.= (Maximum BTU/hr the space can support)
Example: 2560 cu. ft. (volume of space) ÷ 50 cu. ft. = 51.2 or 51,200 (maximum
BTU/hr the space can support)
3. Add the BTU/hr of all fuel burning appliances in the space.
Vent-free heater ________ BTU/hr
Gas water heater* _______BTU/hr
Gas furnace ___________ BTU/hr
Vented gas heater _______BTU/hr Example:
Gas heater logs ________ BTU/hr Gas water heater 30,000 BTU/hr
Other gas appliances*+ ___BTU/hr Vent-free heater + 26,000 BTU/hr
Total =________________ BTU/hr Total = 56,000 BTU/hr
*Do not include direct-vent gas appliances. Direct-vent draws combustion air from the
outdoors and vents to the outdoors.
4. Compare the maximum BTU/hr the space can support with the actual amount of BTU/hr
used.
_______ BTU/hr (maximum the space can support)
_______ BTU/hr (actual amount of BTU/hr used).
Example : 51,200 BTU/hr (maximum the space can support)
56,000 BTU/hr (actual amount of BTU/hr used)
The space in the above example is a conned space because the actual BTU/hr used is
more than the maximum BTU/hr the space can support.
You must provide additional fresh air. Your options are as follows:
a) Rework worksheet, adding the space of an adjoining room. If the extra space
provides an unconned space, remove door to adjoining room or add ventilation
grills between rooms. See “Ventilation Air From Inside Building,” page 10.
b) Vent room directly to the outdoors. See “Ventilation Air From Outdoors”, page 10.
c) Install a lower BTU/hr heater if lower BTU/hr size makes room unconned. If the
actual BTU/hr used is less than the maximum BTU/hr the space can support, the
space is an unconned space. You will need no additional fresh air ventilation.
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WARNING: If the area in which the heater may be operated is smaller than that dened as
an unconned space or if the building is of unusually tight construction, provide adequate
combustion and ventilation air by one of the methods described in the National Fuel Gas
Code, ANS Z223.1, Section 5.3 or applicable local codes.
WARNING: If the area in which the heater may be operated does not meet the required
volume for indoor combustion air, combustion and ventilation air shall be provided by one
of the methods described in the NATIONAL FUEL GAS CODE, ANSI Z223.1/NFPA 54, the
INTERNATIONAL FUEL GAS CODE, or applicable local codes.
Ventilation Air From Inside Building
This fresh air would come from adjoining
unconned space. When ventilating to an
adjoining unconned space, you must
provide two permanent openings: one
within 12 in. of the wall connecting
the two spaces (see options 1 and 2,
Fig. 2). You can also remove door into
adjoining room (see option 3, Fig. 2).
Follow the National Fuel Gas Code
NFPA 54/ANS Z223.1. Air for Combustion
and Ventilation for required size of
ventilation grills or ducts.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or duct. You must provide two
permanent openings: one within 12 in. of
the ceiling and one within 12 in. of the oor.
Connect these items directly to the outdoors
or spaces open to the outdoors. These
spaces include attics and crawl spaces.
Follow the National Fuel Gas Code NFPA
54/ANS Z223.1. Air for Combustion and
Ventilation for required size
of ventilation grills or ducts.
IMPORTANT: Do not provide openings for
inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated
air entering the attic will activate the
power vent. Rework worksheet, adding the
space of the adjoining unconned space.
The combined spaces must have enough
fresh air to supply all appliances in both
spaces.
Fig. 2 - Ventilation Air from Inside Building
12 in.
Ventilation Grills
Ventilation
Grills
Into Adjoining
Room,
Option 1
Fig. 3 - Ventilation Air from Outdoors
Outlet
Air
Inlet
Air
Or
Remove
Door
Into
Adjoining
Room,
Option 3
Outlet
Air
Inlet Air
Into adjoining Room,
Option 2
Ventilated
Attic
Ventilated
Crawl Space
To Attic
To
Crawl
Space
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INSTALLATION
NOTICE: This heater is intended for use as supplemental heat. Use this heater along
with your primary heating system. Do not install this heater as your primary heat source.
If you have a central heating system, you may run system’s circulating blower while
using heater. This will help circulate the heat throughout the house.
WARNING: A qualied technician must install heater. Follow all local codes.
WARNING: Never install the heater:
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture, clothing, or other ammable objects are less than 42
in. from the front, top or sides of the heater.
• in high trafc areas
• in windy or drafty areas
CAUTION: This heater creates warm air currents. These currents move heat to wall
surfaces next to heater. Installing heater next to vinyl or cloth wall coverings or
operating heater where impurities (such as tobacco smoke, aromatic candles, cleaning
uids, oil or kerosene lamps, etc.) in the air exist, may cause walls to discolor.
WARNING: Maintain the minimum clearances. If you can, provide greater clearances
from oor, ceiling and adjoining side and back walls.
IMPORTANT: Vent-free heaters add moisture to the air. Although this is benecial,
installing heater in rooms without enough ventilation air may cause mildew to form from
too much moisture. See Air for Combustion and Ventilation, pages 8 through 10.
CHECK GAS TYPE
Use only the type of gas indicated on the plate. If your gas supply cannot meet that
requirement, do not install heater.
CLEARANCES TO COMBUSTIBLES
Carefully follow the instructions below. This heater is a wall mount unit designed to sit
directly on the oor or on a mantel base.
IMPORTANT: You must maintain minimum wall and ceiling clearances during
installation. The minimum clearances are shown in Fig. 4. Measure from outermost point
of heater.
Minimum Wall and Ceiling Clearances (see Fig. 4)
A. Clearances from outermost point of heater to any
combustible side wall should not be less than 7
in.
B. Clearances from the heater to the ceiling should
not be less than 42 in.
Fig. 4 - Minimum Clearance to Wall
and Ceiling
Ceiling
Side Wall
7 in
Minimum
42 in
Minimum
7 in
Minimum
Side Wall
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NOTE: When heater is installed directly on carpeting, tile or other combustible
material, other than wood ooring, the heater must be installed on a metal or wood panel
extending the full width and depth of the heater.
BUILT-IN FIREPLACE INSTALLATION
Built-in installation of this replace
involves installing replace into a
framed-in enclosure. This makes
the front of the replace ush with
wall. If installing a built-in mantel
above the replace, you must follow
the clearances shown in Fig. 5.
Follow the instructions
NOTICE: Surface temperatures of
adjacent walls and mantels become
hot during operation. Walls and
mantels above the replace may
become hot to the touch. If installed
properly, these temperatures meet
the requirement of the national
product standard. Follow all
minimum clearances shown in this
manual. See Fig. 6.
1. Frame in rough opening. Use dimensions
shown in Fig. 7 for the rough opening.
If installing in a corner, use dimensions
shown in Fig. 8 for the rough opening.
The height is 28.11 -in., which is the
same as the wall opening above.
2. Carefully set replace in front of rough
opening with back of replace inside wall
opening.
3. Attach gas line to replace gas regulator.
See "Connecting to Gas Supply," page 14.
4. Check all gas connections for leaks. See
“Checking Gas Connections,” page 18.
Fig. 5 - Clearance to Combustibles
3/4 in. Clearance to facia
1 3/8 in. Clearance to Sides, Back and Top
Note: Height of replace opening on facia to 30 1/2 inches
Fig. 6
Note All vertical
measurements are
from lower edge of the vent
hood to bottom of mantel
shelf. All measurements are
in inches.
MANTEL SELF
FIREPLACE
Fig. 7 - Rough Opening for Installing in Wall
SAFE
ZONE
BOTTOM EDGE
OF VENT HOOD
1.0
SLOPE
FACTOR
TO CEILING
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IMPORTANT: When nishing your rebox,
combustible materials such as wall board,
gypsum board, sheet rock, drywall, plywood,
etc, must have ½ -in. clearance to the sides
and top of the rebox. Combustible materials
should never overlap the rebox front.
WARNING: Do not allow any combustible
materials to overlap the rebox front.
WARNING: Do not allow combustible or
noncombustible materials to cover any
necessary openings like louvered slots.
WARNING: Never modify or cover the
louvered slots on the front of the rebox.
Assembling Hood
Fig. 8 - Rough Opening for Installing in Corner
CAUTION: Do not operate replace without hood in place.
Aim three holes on rebox panel at those on heat insulation board; x the rebox with screws
pre-set on its board by directly inserting screwdriver into holes on top rebox panel.
Fig. 9
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CONNECTING TO GAS SUPPLY
WARNING: A qualied technician must connect heater to gas supply. Follow all local
codes.
WARNING: This appliance requires a 3/8 in. NPT inlet connection to pressure regulator
(see Fig. 10).
CAUTION: Never connect heater directly to the gas supply. This heater requires an external
regulator (not supplied). The external regulator between the gas supply and heater must be
installed. Gas supplier provides external regulator for natural gas.
INSTALLATION ITEMS NEEDED
Before installing heater, make sure you have the items listed below.
• piping (check local codes) sealant
• (resistant to propane/LP gas)
• equipment shutoff valve*
• test gauge connection**
• sediment trap
• tee joint
• pipe wrench
• exible gas hose (check local code)
A CSA design-certied equipment shutoff valve with 1/8 in. NPT tap is an acceptable alternative
to test gauge connection. Purchase the optional CSA design certied equipment shutoff valve
from your dealer.
WARNING: Never connect heater to private (non-utility) gas wells. This gas is commonly
known as wellhead gas.
The installer must supply an external regulator for liquid propane. The external regulator is
provided by the gas supplier for natural gas. The external regulator will reduce incoming
gas pressure. You must reduce incoming gas pressure to between 11 and 14 in. of
water column for propane and between 5 and 10.5 in. of water column for natural gas.
If you do not reduce incoming gas pressure, heater regulator damage could occur. Install
external regulator with the vent pointing down as shown in Fig. 11. Pointing the vent
down protects it from freezing rain or sleet.
Fig. 10 - Gas Regulator Location and Gas Line
Access Into Stove Cabinet
Gas regulator
Inlet connector
Fig. 11 - External Regulator With Vent Pointing Down
External
Propane/LP
Propane/LP
Supply Tank
Supply Tank
Regulator
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Vent Pointing Down
Page 15
CAUTION: Use only new black iron or steel pipe. Internally tinned copper tubing
may be used in certain areas. Check your local codes. Use pipe of ½ in. diameter
or greater to allow proper volume gas to heater. If pipe is too small, loss of pressure
will occur. Installation must include an equipment shutoff valve, union, and plugged
1/8-in. NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must
be upstream from heater (see Fig. 12).
IMPORTANT: Install equipment shutoff valve in an accessible location. The equipment
shutoff valve is for turning on or shutting off the gas to the appliance. Apply pipe joint
sealant lightly to male threads. This will prevent excess sealant from going into pipe.
Excess sealant in pipe could result in clogged heater valves.
CAUTION: Use pipe joint sealant that is resistant to gas (PROPANE or NG). We
recommend that you install a sediment trap in a supply line as shown in Fig. 12.
Locate sediment trap where it is within reach for cleaning and not likely to freeze.
Install in the piping system between fuel supply and heater. A sediment trap traps
moisture and contaminants. This keeps them from going into heater controls. If
sediment trap is not installed or is installed incorrectly, heater may not run properly.
CAUTION: Avoid damage to regulator. Hold gas regulator with wrench when
connecting into gas piping and/or ttings. NG Models: 5 in. to 10.5 in. W.C. Gas
supplier provide external regulator for natural gas.
Fig. 12 - Gas Connection
3/8 in. NPT
Pipe Nipple
Ground Joint
Union
Test
Gauge
Connection *
Tee Joint
Reducer
Bushing to
1/8 in. NPT
1/8 in. NPT
Plug Tap
Equipment
Shutoff
Valve
Inlet Pipe From Gas
Meter (11 in. W. C. to
14 in. W. C. Pressure)
Sediment
Trap
Tee Joint
Pipe Nipple
3 in. Minimum**
Gap
*Purchase the optional CSA design-certied equipment shutoff valve from your dealer.
** Minimum inlet pressure for purpose of input adjustment.
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CAUTION: Two gas line installations at the same time is forbidden. Do not open the
cover while the machine is running.
Heater is pre-set at factory for propane gas; no changes are required for connecting to
propane. Only a qualied installer or service technician can perform gas selection and
connecting to gas supply.
CAUTION: To avoid gas leakage at the inlet of regulator, a qualied installer or service
technician must use steel or metal hex plug with sealant. Overtightening of inlet gas line
can cause a crack in the internal regulator.
For changing from propane to natural gas supply
1. Remove bottom screw from cover plate, (see Fig. 13), and rotate to expose gas
selection valve.
2. For NATURAL GAS, press in knob using a at screwdriver with a blade the width of a
quarter and turn knob clockwise until the knob locks into the NG position (see Fig. 14).
3. Rotate and close cover over gas selection valve and reinstall screw.
4. Remove steel or metal hex plug (with wrench provided) from natural gas inlet of regulator
and install into LP inlet of regulator, use thread sealant to assure there are no leaks.
For changing from natural gas supply to propane supply
1. Remove bottom screw from cover plate, (see Fig. 13), and rotate to expose gas selection
valve.
2. For PROPANE GAS, press in knob using a at screwdriver with a blade the width of a
quarter and turn knob counterclockwise until the knob locks into the LP position
(see Fig. 15). Selection valve must be locked into either the LP position or the NG
position.
3. Rotate and close cover over gas selection valve and reinstall screw.
4. Remove steel or metal hex plug from LP gas inlet of regulator and install into NG inlet of
regulator, use thread sealant to assure there are no leaks.
16
Page 17
NATURAL GAS
PROPANE GAS
NATURAL GAS
PROPANE GAS
Fig. 13
Fig. 14
PLUG
PLUG
NATURAL GAS
PROPANE GAS
Fig. 15
17
Page 18
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping and connections for leaks after installing or servicing.
Correct all leaks immediately.
WARNING: Never use an open ame to check for a leak. Apply a mixture of liquid
soap and water to all joints. If bubbles form, there may be a leak. Correct all leaks immediately.
Pressure Testing Gas Supply Piping System
Test Pressures In Excess Of 1/2 PSIG ( 3.5kPa )
1. Disconnect heater with its appliance main gas valve (control valve) and equipment shutoff
valve from gas supply piping system. Pressures in excess of 1/2 PSIG will damage heater
regulator.
2. Cap off open end of gas pipe where equipment shutoff valve was connected.
3. Pressurize supply piping system by either using compressed air or opening gas supply
tank valve.
4. Check all joints of gas supply piping system. Apply mixture of liquid soap and water to gas
joints. If bubbles form, there may be a leak.
5. Correct all leaks immediately.
6. Reconnect heater and equipment shutoff valve to gas supply. Check reconnected
ttings for leaks.
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Fig. 16).
2. Pressure supply piping system by either using compressed air or opening gas supply tank
valve.
3. Check all joints from gas meter to equipment shutoff valve (see Fig. 17). Apply mixture
of liquid soap and water to gas joints. If bubbles form, there may be a leak.
4. Correct all leaks immediately.
Pressure Testing Heater Gas Connections
1. Open equipment shutoff valve (see Fig. 16).
2. Open gas supply tank valve.
3. Make sure control knob of heater is in the OFF position.
4. Check all joints from equipment shutoff valve to control valve (Fig. 17). Apply mixture of
liquid soap and water to gas joints. If bubbles form, there may be a leak.
5. Light heater (see Operation, page 20). Check all other internal joints for leaks.
6. Turn off heater (see "To Turn Off Gas to Appliance," page 23).
Fig. 16 - Equipment Shut -off Valve
Equipment
Shutoff Valve
Open
Fig. 17 - Checking Gas Joints
External
Regulator
Propane/LP
Supply Tank
Closed
18
Control Valve
Location
Vent Pointing Down
Equipment Shut Off Valve
Page 19
Installation for Decorative Trim:
1. Installation for Left/Right Decorative Trim:
Wedge two anged screws on sides of the shell into slots of Left/Right Decorative Trim.
(See Fig. 18)
2. Installation for Top Decorative Trim:
Wedge two anged screws on top cover into slots of Top Decorative Trim.
(See Fig. 19)
Fig. 18
Fig. 19
Installation for Remote Receiver:
The remote receiver operates on four 1.5V AA-size batteries (included). It is recommended that
ALKALINE batteries be used for longer battery life and maximum microprocessor performance.
IMPORTANT: New or fully charged batteries are essential for proper operation of the remote
receiver as the solenoid power consumption is higher than standard remote control systems.
1. Take Control Box out from Control Panel. (See Fig. 20)
2. Remove battery cover along the direction showed on the battery box, and install four (4) 5#
batteries into the box. (See Fig. 21)
Fig. 20
Fig. 21
19
Page 20
INSTALLING LOGS
WARNING: Failure to position the parts
in accordance with these diagrams or failure
to use only parts specically approved with
this heater may result in property damage
or personal injury.
CAUTION: After installation, and
periodically thereafter, check to ensure that no
ame comes in contact with any log. With the
heater set to high, check to see if ames
contact any log. If so, reposition logs
according to the log installation instructions
in this manual. Flames contacting logs will
create soot.
Fig. 22 - Installing Log Set
Log Set
Burner Ports
IMPORTANT: Make sure log does not cover any
burner ports (see Fig. 22). It is very important
to install the logs exactly as instructed. Do not
modify logs. Use only logs supplied with heater.
All logs
STEP 2: Install the log 2 on the right rear iron.
STEP 1: Install the log 1on the left rear angle iron.
STEP 3: Install the log 3 on the left front angle.
STEP 4: Install the log 4 on the right front angle.
STEP 5: Install the log 5 on the left front angle.
20
Page 21
STEP 6: Install the log 6 on the right front angle.
STEP 7: Insert the pinhole on the upper part of
log 7 in the pin on log 1, log 3 and log 5.
STEP 8: Insert the pinhole on the upper part of log 8
in the pin on the log 4 and log 2.
STEP 9: Insert the pinhole on the upper part of
log 9 in the pin on log 4 and log 6.
21
Page 22
OPERATION
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a re or explosion may result
causing property damage, personal injury, or loss of life.
NOTICE: During initial operation of new heater, burning logs will give off a paper
burning smell. Orange ame will also be present. Open a window to vent smell. This
will last only a few hours.
CAUTION: Do not try to adjust heating levels by using the equipment shutoff valve.
A. This appliance has a pilot which must be lit by the electronic ignitor. When
lighting the pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around the appliance area for gas. Be sure to smell
next to the oor because some gas is heavier than air and will settle on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the re department.
C. Use only your hand to push control. Never use tools. If the appliance does not operate, don’t
try to repair it. Call a qualied service technician or gas supplier. Forced or attempted repair
may result in a re or explosion.
D. Do not use this appliance if any part has been under water. Immediately call a qualied
service technician to inspect the appliance and to replace any part of the control system and
any gas control, which has been under water.
Note: Please wait one minute after shutting off replace to allow the control valve to reset before
starting again.
22
Page 23
LIGHTING INSTRUCTIONS
1. STOP! Read the safety information on the front and back of the warning plate on page 22.
2. Make sure manual shutoff valve is fully open.
3. Unscrew ignitor cap and install an AAA type battery with the anode (+) pointing out.
Replace cap.
4. Install two (2) AAA size batteries in the remote transmitter.
5. Be sure the slide switch on the front of the receiver box is in the REMOTE position.
6. Push in the control knob slightly and turn clockwise to the OFF position.
7. Wait ve (5) minutes to clear out out any gas. Then smell for gas around the heater and near
the oor. If you smell gas, STOP! Follow "B" in the safety information on the rating plate. If you
do not smell gas, go to the next step.
8. Push the control knob in slightly and turn counterclockwise to “PILOT” position and
depress for ve (5) seconds.
Note: The rst time the heater is operated after connecting the gas supply, the control knob
should be depressed for about thirty (30) seconds. This will allow gas to bleed from the gas
system.
9. With the control knob pushed in, push down and release the ignitor button.This will light
the pilot. If needed, keep pressing the ignitor button until pilot lights.
10. Continue pushing the control knob in for an additional sixty (60) seconds to allow the
thermocouple to warm up and to allow air to bleed from the gas system. Release the
control knob.
Note: If the pilot goes out, repeat steps 7, 8, 9 and 10.
11. Rotate the control knob counterclockwise to the ON position.
12. Press the LEARN BUTTON on the front of the remote receiver box until you hear a beep.
13. Press the ON button on the remote control transmitter to light the burner. (This will also “learn”,
or program, the transmitter and the receiver).
14. If the transmitter is lost or damaged, the slide switch on the receiver can be used to operate
the heater.
TO TURN OFF GAS TO APPLIANCE
Shutting off heater
1. Press the OFF button to let pilot stay.
2. Turn gas control knob clockwise to OFF position to shut off burner.
Fig. 23 - Control Knob Position
Ignitor
23
Control Knob
Page 24
REMOTE CONTROL OPERATION
REMOTE CONTROL OPERATION
This appliance must not be used with glass doors
in the closed position.
This can lead to pilot outages and severe sooting
outside the replace.
The transmitter operates on two AAA batteries.
KEY SETINGS
ON - Operates unit to on position, Manually operated
solenoid ON.
OFF - Operates unit to off position, Manually operated
solenoid OFF.
MODE -Changes unit from manual mode to thermo
mode.
SET - Sets temperature in thermo mode.
LCD Liquid Crystal Display
1. DISPLAY Indicates CURRENT room temperature.
2. °F or °C Indicates degrees Fahrenheit or Celsius.
3. FLAME Indicates burner/valve in operation.
4. ROOM Indicates remote is in THERMO operation.
5. TEMP Appears during manual operation.
6. SET Appears during time the of setting the desired
temperature in the thermo operation.
Fig. 24
Fig. 25
Fig. 26
SETTING°F/°C SCALE
The factory setting for temperature is °F. To change
this setting to°C .
First
Press the ON key and the OFF key on the transmitter
at the same time this will change from°F to °C. Follow
this same procedure to change from°C back to°F.
MANUAL FUNCTION
To operate the system in the manual “MODE” do
the following.
ON OPERATION
Press the ON key and the appliance ame will
come on.
During this time the LCD screen will show
ON (Fig. 28).
Fig. 27
Fig. 28
24
Page 25
After 3 seconds the LCD screen will default to display
room temperature and the word TEMP will show (Fig.
29). (Flame icon will appear on LCD screen in manual
on mode).
OFF OPERATION
Press the OFF key and the appliance ame will
shut off.
During this time the LCD screen will show OF
(Fig. 30). After 3 seconds the LCD screen
will default to display room temperature and
the word TEMP will show (Fig. 31).
THERMOSTAT FUNCTION
SETTING DESIRED ROOM TEMPERATURE
This remote control system can control the
thermostat when the transmitter is in the THERMO
mode (The word ROOM must be displayed on the
screen). To set the THERMO MODE and desired
room temperature, Press the MODE key until the
LCD screen shows the word ROOM. Then the
remote is in the thermostatic mode. Press and
hold the SET key until the desired set temperature
is reached. (By pressing and holding the set key the
LCD screen set numbers will increase from 45° to 99°
and then restart over at 45°) Next release the SET key.
The LCD screen will display the set temperature
for 3 seconds and the LCD screen will ash the set
temperature for 3 seconds. Then the LCD screen will
default to display the room temperature.
Fig. 30
Fig. 29
Fig. 31
Fig. 32
TO CHANGE THE SET TEMPERATURE
Press and hold the SET key until the desired set
temperature is reached. (By pressing and holding
the set key the LCD screen set numbers will
increase from 45° to 99° then restart over at 45°).
Next release the SET key. The LCD screen will
display the set temperature for 3 seconds. Then
will ash the set temperature for 3 seconds. Then
the LCD screen will default to display the room
temperature. Press the MODE key to disengage
the thermo mode.
The word ROOM on the LCD screen will not
show when the thermo is not in operation.
Note: The highest SET temperature is 99°F
(3 °C) and the lowest temperature is 45°F (6°C).
Fig. 33
25
Page 26
REMOTE CONTROL OPERATION NOTES:
The Thermo Feature on the transmitter operates the appliance whenever the ROOM
TEMPERATURE varies a certain number of degrees from the SET TEMPERATURE.
This variation is called the “SWING” or TEMPERATURE DIFFERENTIAL. The normal
operating cycle of an appliance may be -4 times per hour depending on how well the room
or home is insulated from the cold or drafts. The factory setting for the “swing number” is 2.
This represents a temperature variation of +/-2°F (1°C) between SET temperature and ROOM
temperature, which determines when the replace will be activated. The transmitter has ON and
OFF manual functions that are activated by pressing either button on the face of the transmitter.
When a button on the transmitter is pressed the word ON or OF will appear on the LCD screen
to show while the signal is being sent. Upon initial use, there may be a delay of three seconds
before the remote receiver will respond to the transmitter. This is part of the system’s design.
MATCHING SECURITY CODES
Program the remote receiver to LEARN a new security code by pushing in the LEARN
button the top of the remote receiver and then pressing any button on the transmitter.
Note: This equipment has been tested and found to comply with the limits for Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and the receiver.
· Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
26
Page 27
INSPECTING BURNERS
Check pilot ame pattern and burner ame patterns often.
PILOT FLAME PATTERN
1. Turn control knob to pilot position.
2. Inspect pilot ame and refer to Fig. 34 and 35.
• Fig. 34 shows a correct pilot ame pattern.
• Fig. 35 shows an incorrect pilot ame pattern. The incorrect pilot ame is not
touching the thermocouple. This will cause the thermocouple to cool. When the
thermocouple cools, the heater will shut down.
• If the pilot ame is incorrect, as shown in Fig. 35, turn heater off (see “To Turn
Off Gas to Appliance, " page 23). See Troubleshooting, page 30 - 32.
Fig. 34 - Correct Pilot Flame Pattern
Fig. 35- Incorrect Pilot Flame Pattern
BURNER FLAME PATTERN
Fig. 36 shows a correct burner ame pattern. Fig. 37 shows an incorrect burner ame pattern.
• If burner ame is incorrect, as shown in Fig. 37, turn heater off (see “To Turn Off Gas to
Appliance”, page 23).
• see Troubleshooting, pages 30 through 32.
Fig. 36 - Correct Pilot Flame Pattern with Control
Knob Set to High Flame (5)
Approx. 3-6 in. above top of logs
Fig. 37 - Incorrect Pilot Flame Pattern with Control
Knob Set to High Flame (5)
More than 8 in. above top of logs
BURNER PRIMARY AIR HOLES
Air is drawn into the burner through the holes in the tting at the entrance to the burner.
These holes may become blocked with dust or lint. Periodically inspect these holes for
any blockage and clean as necessary. Blocked air holes will create soot.
27
Page 28
CARE AND MAINTENANCE
WARNING: Failure to keep primary air openings of burners clean may result in sooting
and property damage.
CAUTION: You must keep control areas, burner, and circulating air passageways of heater
clean. Inspect these areas of heater before each use. Have heater inspected yearly by a
qualied service person. Heater may need more frequent cleaning due to excessive lint
from carpeting, bedding material, pet hair, etc.
The primary air inlet holes allow the proper amount of air to mix with the gas. This provides a
clean burning ame. Keep these holes clear of dust, dirt, and lint. Clean these air inlet holes
prior to each heating season. Blocked air holes will create soot. We recommend that you clean
the unit every 2,500 hours of operation or every three months.
MAIN BURNER
Periodically inspect all burner ame holes with the heater running. All slotted burner ame
holes should be open with yellow ame present. All round burner ame holes should be open
with a small blue ame present. Some burner ame holes may become blocked by debris or
rust, with no ame present. If so, turn off the heater and let it cool, either remove blockage or
replace burner. Blocked burner ame holes will create soot.
CLEANING BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE
We recommend that you clean the unit every three months or after 2,500 hours of operation.
We also recommend that you keep the burner tube and pilot assembly clean and free of dust
and dirt. To clean these parts we recommend using compressed air no greater than 30 PSI.
You can use a vacuum cleaner in the blow position. If using compressed air in a can, please
follow the directions on the can. If you don't follow directions on the can, you could damage the
pilot assembly.
1. Shut off the unit, including the pilot. Allow the
Fig. 38 - Injector holder on
unit to cool for at least thirty minutes.
2. Inspect burner, pilot, and primary air inlet
holes on injector holder for dust and dirt
(see Fig. 38).
3. Blow air through the ports/slots and holes in
the burner.
Burner
Tube
Primary Air
Inlet Holes
4. Check the injector holder located at the end of
the burner tube again. Remove any large
Injector
particles of dust, dirt, lint, or pet hair with a
soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the injector holder.
6. In case any large clumps of dust have now been pushed into the burner. Repeat steps 3
and 4. Clean the pilot assembly also.
28
Page 29
CLEANING ODS/PILOT
Use a vacuum cleaner, pressurized air, or a small, soft bristled brush to clean.
A yellow tip on the pilot ame indicates dust and dirt in the pilot assembly. There is a
small pilot air inlet hole about two inches from where the pilot ame comes out of the
pilot assembly (see Fig. 39). With the unit off, lightly blow air through the air inlet hole.
You may blow through a drinking straw if compressed air is not available.
CABINET
Air Passageways
● Use a vacuum cleaner or pressurized air, and a small soft bristled brush to clean.
Exterior
● Use a soft cloth dampened with a mild soap and water mixture.
● Wipe the cabinet to remove dust.
LOGS
● If you remove logs for cleaning, refer to Installing Logs to properly replace logs.
● Replace log(s) if broken or chipped (dime-size or larger).
BLOWER - Item #0293810 (Optional Accessory Sold Separately)
Refer to blower manual.
NG Pilot Air Inlet Hole
Pilot Assembly
Fig. 39
LP Pilot Air Inlet Hole
29
Page 30
TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the re department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors.
WARNING: Make sure that power is turned off before proceeding.
WARNING: Turn off and let cool before servicing. Only a qualied service person should
service and repair heater.
CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can
damage ODS/pilot unit.
Problem Possible Cause Corrective Action
When ignitor button is
pressed in, there is no
spark at ODS/pilot.
1. Ignitor electrode is positioned
wrong.
2. Ignitor electrode is broken,
3. Ignitor electrode is not
1. Replace electrode.
2. Replace electrode.
3. Replace ignitor cable.
connected to ignitor cable.
4. Ignitor cable is pinched or wet.
4. Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry.
When ignitor button is
pressed in, there is a
spark at a ODS/pilot but
no pilot ame present.
5. Damaged ignitor cable.
6. Bad piezo ignitor.
7. Low battery.
1. Gas supply is turned off or
equipment shutoff valve is
closed.
2. Control knob not fully pressed
in while pressing ignitor button.
3. Air in gas lines (new installation
or recent gas interruption).
5. Replace ignitor cable.
6. Replace piezo ignitor.
7. Replace battery.
1. Turn on gas supply or
open equipment shutoff valve.
2. Fully press in control knob
while pressing ignitor button.
3. Continue holding down control
knob for 30 seconds to
remove air.Repeat igniting
operation until air is removed.
4. ODS/pilot is clogged.
4. Clean ODS/pilot (see Care
and Maintenance, page 28) or
replace ODS/pilot assembly.
5. Incorrect inlet gas pressure or
inlet regulator is damaged.
6. Depleted gas supply.
5. Check inlet gas pressure or
replace inlet gas regulator.
6. Contact local propane/LP Gas
Company.
30
Page 31
Problem Possible Cause Corrective Action
ODS/pilot lights but ame
goes out when control knob
is released.
1. Control knob is not fully
pressed in.
2. Control knob is not pressed
in long enough.
1. Press in control knob fully.
2. After ODS/pilot lights, keep
control knob pressed in 30
seconds.
Burner(s) does not light
after ODS/pilot is lit.
3. Equipment shut off valve
is not fully open.
4. Thermocouple connection
is loose.
5. Thermocouple damaged.
6. Control valve damaged.
1. Burner orice is clogged.
3. Fully open equipment
shutoff valve.
4. Hand tighten until snug, and
then tighten ¼ turn more.
5. Replace thermocouple.
6. Contact customer service.
1. Clean Burner orice (see Care
and Maintenance, page 28) or
contact customer service.
2. Burner orice diameter is
2. Replace burner orice.
too small.
3. Inlet gas pressure is too low.
3. Contact your gas supplier.
Delayed ignition of
burner(s).
Burner backring during
combustion.
High yellow ame during
burner combustion.
Gas odor during
combustion.
1. Manifold pressure is too low.
2. Burner orice is clogged.
1. Burner orice is clogged
or damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Not enough air.
2. Gas regulator is defective.
3. Inlet gas pressure is too low.
1. Foreign matter between
control valve and burner.
2. Gas leak. (See Warning
Statement at top of page
30).
1. Contact your gas supplier.
2. Clean burner (see Care and
Maintenance, page 28) or
contact customer service.
1. Clean burner orice (see Care
and Maintenance, page 28) or
Contact customer service.
2. Contact dealer or customer
service.
3. Replace gas regulator.
1. Check burner for dirt and
debris. If found, clean burner
(see Care and Maintenance,
page 28).
2. Replace gas regulator.
3. Contact your gas supplier.
1. Take apart gas tubing and
remove foreign matter.
2. Locate and correct all leaks
(see “Checking Gas
Connections,” page 18).
31
Page 32
Problem Possible Cause Corrective Action
Slight smoke or odor
during initial operation.
1. Residues from
Manufacturing process.
1. Problem will stop after a
few hours of operation.
Heater produces a
whistling noise when
burner is lit.
Heater produces a
clicking/ticking noise just
after burner is lit or shut
off.
White powder residue
forming within burner
box or on adjacent walls
or furniture.
Heater produces
unwanted odors.
Heater shuts off in use
(ODS operates).
Gas odor exists even
when control knob is in
OFF position.
Moisture/condensation
noticed on windows.
1. Turning control knob to high
(5) position when burner is
cold.
2. Air in gas line.
3. Air passageways on
heater are blocked.
4. Dirty or partially clogged
burner orice.
1. Metal is expanding while
heating or contracting
while cooling.
1. When heated, the vapors
from furniture polish, wax,
carpet cleaners, etc., turn
into white powder residue.
1. Heater is burning vapors
from paint, hair spray, glues,
etc. (See IMPORTANT
statement, page 30).
2. Gas leak. See Warning
Statement at the top of
page 30.
3. Low fuel supply.
1. Not enough fresh air is
available.
2. Low line pressure.
3. ODS/pilot is partially
clogged.
1. Gas leak. See Warning
Statement at top of
page 30.
2. Control valve is defective
1. Not enough combustion
ventilation air.
1. Turn control knob to low (1)
position and let warm up for
a minute.
2. Operate burner until air is
removed from line. Have
gas line checked by local
propane/LP gas company.
3. Observe minimum installation
clearances (Fig. 4, page 11)
4. Clean burner (see Care and
Maintenance, page 28) or
contact customer service.
1. This is common with most
heaters. If noise is excessive,
contact qualied service
technician.
1. Turn heater off when using
furniture polish, wax, carpet
cleaner, or similar products.
1. Ventilate room. Stop using
odor causing products while
heater is running.
2. Locate and correct all leaks
(see “Checking Gas
Connections,” page 18).
3. Rell supply tank (Propane /
LP models).
1. Open window and/or door
for ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see Care
and Maintenance, page 28).
1. Locate and correct all leaks
(see “Checking Gas
Connections”, page 18).
2. Contact customer service.
1. Refer to Air for Combustion
and Ventilation” requirements,
page 8.
32
Page 33
REPLACEMENT PARTS
NOTE: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Call Customer Service toll free at (1-866-573-0674) for referral information.
When calling Customer Service, have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane/LP or Natural gas/NG)
• Purchase date
• Usually, we will ask you to return the defective part to the factory
PARTS NOT UNDER WARRANTY
Call Customer Service toll free at (1-866-573-0674) for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
33
Page 34
REPLACEMENT PARTS LIST
For replacement parts, call our customer service department at
1-866-573-0674,
8:00 a.m - 4:30 p.m., EST, Monday - Friday or e-mail [email protected].
Part.. Description Part # QTY
1 ODS NDD0308x400 1
2 Hood FB32D201 1
3 DF Regulator RV83FI-4/9 1
4 Logs Assembly FB32D500 1
5 Log 1 FB32D501B 1
6 Log 2 FB32D502B 1
7 Log 3 FB32D503 1
8 Log 4 FB32D504 1
9 Log 5 FB32D505 1
10 Log 6 FB32D506 1
11 Log 7 FB32D507 1
12 Log 8 FB32D508 1
13 Log 9 FB32D509 1
14 Screen FB32D100 1
15 Remote Control CON 1001TH 1
16 Lower Front Access Door FB32D110 1
17 Upper Decorative Trim FB32D104 1
18 Left/Right Decorative Trim FB32D121 2
19 Ignitor PIMSC1-01 1
20 Selector Valve YDF06 1
21 Selector Knob MDL304B 1
22 Receive box UN3 1
34
Page 35
14
2
21
20
1
3
15
16
6
13
8
11
5
12
7
9
10
4
17
22
18
19
18
35
Page 36
2-YEAR LIMITED WARRANTY
The manufacturer warrants this product to be free from defects in workmanship and material
present at time of shipment from the factory for two (2) years from the date of purchase. This
warranty applies only to the original purchaser. The manufacturer agrees to correct such
defect at no charge or, at our option, replace the product with a comparable or superior model.
To obtain warranty service, call our customer service department at 1-866-573-0674. You
may be required to present a copy of your sales receipt as proof of purchase. All costs of
removal and reinstallation are the expressed responsibility of the purchaser. Any damage to
the product by accident, misuse, improper installation, or by afxing accessories not produced
by the manufacturer, are the purchaser’s responsibility. The manufacturer assumes no
responsibility whatsoever for installation during the warranty period.
There is no further expressed warranty. The manufacturer disclaims any and all implied
warranties. The manufacturer shall not be liable for incidental, consequential, or special
damages arising at or in connection with product use or performance except as may otherwise
be accorded by law. This warranty gives you specic legal rights, and you also have other
rights which vary from state to state. This warranty supersedes all prior warranties
This product may be covered by one or more of the following patents: (United States) 7013886,
7434447, 7607426, 7654820, (Europe) 07009672, 07024044, 08004868 or other U.S. and
foreign patents pending.
Printed in China
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