Strong Spas Acrylic Spa Owner’s Manual
Acrylic Spa Owner’s Manual
READ AND FOLLOW ALL INSTRUCTIONS
Unit is IPX5 Compliant
Customer Service 1•800•787•6649
Congratulations on your purchase!
Your new spa will bring you years of
enjoyment and relaxation.
Please take the time to familiarize yourself with the safety precautions,
operational procedures, routine water maintenance and cleaning
so that your spa will provide a
healthy environment for all your bathers.
Enjoy!
2
Contents
Important Safety Instructions and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Prepare for Your New Spa
Plan the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Prepare a Good Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Identifying the Spa’s Electrical Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Electrical Installation (240 V 60HZ North America). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
GFCI Wiring Diagram (240 V 60HZ North America). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
GFCI Wiring Diagram (230 V 50HZ Europe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Operating Your Spa
Filling and Starting Up Your Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Priming the Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Topside Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Operational and Energy Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Personal Settings (Jets, Air Controls, Diverters, Waterfalls). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Maintaining Spa Water Quality
Testing and Adjusting Spa Water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chemical Balance, Ozonator, Sanitation, Filtration, . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Filter Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Vacation Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chemical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Cleaning and Care
Draining Your Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cleaning Your Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing and Reseating the Pillows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Spa Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Sound System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Winterizing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting
Water Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Control Pack Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CONTACT INFORMATION
For customer service, please call 1-800-787-6649
Strong™ Spas
3204 Point Township Drive, Northumberland, PA 17857 USA
The manufacturer reserves the right to make product modifications and enhancements without notice.
Specifications and dimensions are approximate and for reference only.
Customer Service 1•800•787•6649 3
Important Safety Instructions and Warnings
READ AND FOLLOW ALL INSTRUCTIONS
To reduce the risk of injury, do not permit children to use this
product unless they are closely supervised at all times.
Warning: Children should not use
spas or hot tubs without adult supervi-
!
sion.
Avertissement: Ne pas laisser les enfants
utiliser une cuve de relaxation sans surveillance.
Warning: Do not use spas or hot tubs
unless all suction guards are installed to
!
prevent body and hair entrapment.
Avertissement: Pour éviter que les cheveux
ou une partie du corps puissent étre aspirés, ne
pas utiliser une cuve de relaxation si les grilles
de prise d’aspiration ne sont pas poutes en
place.
Warning: People using medications
and/or having an adverse medical his-
!
tory should consult a physician before
using spa or hot tub.
Avertissement: Les personnes qui prennet
des medicaments ou ont des problemes de
sante devraient consulter un medicin avant d’
utiliser une cuve de relaxation.
Warning: Do not use drugs or alcohol
before or during the use of a spa or
!
hot tub, to avoid unconsciousness and
possible drowning.
Avertissement: Pour éviter l’évanouissement
et la noyade éventuelle, ne prendre ni drogue ni
alcool avant d’utiliser une cuve de relaxation ni
quand on s’y trouve.
Warning: Pregnant or possibly preg-
nant women should consult a physician
!
before using a spa or hot tub.
Avertissement: Les femmes enceintes, que
leur grossesse soit confirmée ou non, devraient
consulter un médecin avant d’utiliser une.
Warning: Water temperature in ex-
cess of 38°C may be injurious to your
!
health.
Avertissement: Il peut etre dangereux pour la
sante de se plonger dans de l’eau a plus de
38°C.
Warning: People with infectious diseases should not use a spa or hot tub.
!
Avertissement: les personnes atteintes de maladies infectieuses ne devraient
pas utiliser une cuve de relaxation.
Warning: To avoid injury, exercise
care when entering or exiting the spa
!
or hot tub.
Avertissement: Pour éviter des blessures,
user de prudence en entrant dans une cuve de
relaxation en sortant.
SAVE THESE INSTRUCTIONS
4
Warning: Before entering the spa or
hot tub, measure the water tempera-
!
ture with an accurate thermometer.
Avertissement: Avant d’utiliser une cuve de
relaxation mesurer la température de l’eau á
l’aide d’un thermométre précis.
Warning: Do not use a spa or hot tub
immediately following strenuous exer-
!
cise.
Avertissement: Ne pas utiliser une cuve de
relaxation immédiatement aprés un exercise
fatigant.
Important Safety Instructions and Warnings
READ AND FOLLOW ALL INSTRUCTIONS
To reduce the risk of injury, do not permit children to use this
product unless they are closely supervised at all times.
Warning: Prolonged immersion in a
spa or hot tub may be injurious to your
!
health.
Avertissement: L’utilisation prolongee d’ une
cuve de relaxation peut etre dangereuse pour la
sante.
Warning: Do not permit or use elec-
tric appliances (such as a light, tele-
!
phone, radio or television) within 1.5
meters of spa or hot tub.
Avertissement: Ne pas placer d’appareil électrique (luminaire, téléphone, radio, téléviseur,
etc.) á moins de 1.5 meters de cette cuve de
relaxation.
Caution: Maintain water chemistry in
accordance with the manufacturer’s in-
!
structions.
Attention: La teneur de l’eau en matiéres dissoutes doit étre conforme aux directives du
fabricant.
Caution: In order to avoid a hazard
due to inadvertent resetting of the
!
thermal cut-out, this appliance must
not be supplied through an external switching
device, such as a timer, or connected to a cirduit that is regularly switched on and off by the
utility.
HYPERTHERMIA
Hyperthermia occurs when the inter-
!
nal temperature of the body reaches a
level several degrees above the normal body
temperature of 37°C. The symptoms of hyperthermia include:
1) Unawareness of impending hazard;
2) Failure to perceive heat;
3) Failure to recognize the need to exit the spa
or hot tub;
4) Physical inability to exit the spa or hot tub;
5) Fetal damage in pregnant women; and
6) Unconsciousness and resulting in the danger
of drowning.
Warning: The use of alcohol or drugs
can greatly increase the risk of fatal hy-
!
perthermia in hot tubs or spas.
Avertissement: La consommation d’ alcool
ou de drogue augmente considerablement.
Warning: The appliance is not to be
used by persons (including children)
!
with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision
or instruction.
SAVE THESE INSTRUCTIONS
Customer Service 1•800•787•6649 5
Prepare for Your New Spa
Prepare for Your New Spa
Most cities and counties require permits for exterior construction and electrical circuits. In addition,
some communities have codes requiring residential
barriers such as fencing and/or self-closing gates on
property to prevent unsupervised access to the
property by children. See codes, page 7. Your local
code enforcement officer can provide information
on which permits may be required and how to obtain them prior to the delivery of your spa.
Prepare a Good Foundation
Damage caused by an inadequate or improper
foundation is not covered by the warranty. The
spa owner is responsible for providing a proper
foundation. Place the spa on a solid, level founda-
tion. If you are installing the spa indoors (not recommended), pay close attention to the flooring
beneath it. Choose flooring that will not be damaged or stained. If you are installing your spa on an
elevated wood deck or other structure, consult a
structural engineer or a contractor to ensure the
structure will support the weight of 150 pounds per
square foot. An adequate drainage system has to be
provided to deal with overflow water.
Plan the Best Location
SAFETY FIRST
!
Do not place your spa within 10 feet (3 m)
of overhead power lines.
Consider Spa Use
How you intend to use your spa will help you
determine where you should position it. For example, will you use your spa for recreational or therapeutic purposes? If your spa is mainly used for family
recreation, be sure to leave plenty of room around
it for activity. If you will use it for relaxation and
therapy, you will probably want to create a specific
mood around it.
Climate, Privacy and View
Place the spa near a house entry if you live in a
snowy or rainy environment so you have a place to
comfortably change clothes. Consider seasonal
changes, too. Bare trees don’t provide much privacy.
And don’t forget to think of your neighbors’ view of
you, and your view of your neighbors.
Keep Your Spa Clean
In planning your spa’s location, consider a location
where there is a clean path to and from the house.
Use a mat at the spa’s entrance to encourage
bathers to clean their feet before entering your spa.
Allow for Service Access
If you are installing your spa near a wall or with any
type of structure on the outside, such as a gazebo,
remember to allow a minimum of 18” access for
service.
6
Prepare for Your New Spa
Identifying the Spa’s Electrical Components
Locate Electrical Pack Part
Number and Model Number
on the metal plate mounted on outside of spa panel.
Balboa Pack Usage Description and Settings Suggested
Model No.
6-1000, 6-1001, 6-1002, 6-1010, 6-1011, 6-1012, 6-1100, 6-1101,
6-1102, 6-1110, 6-1111, 6-1112
Model No.
6-2001, 6-2002, 6-2011, 6-2012, 6-2101, 6-2102, 6-2111, 6-2112,
Model No.
6-3001, 6-3002, 6-3011, 6-3012, 6-3101, 6-3102, 6-3111, 6-3112,
6-4001, 6-4002, 6-4011, 6-4012, 6-4101, 6-4102, 6-4111, 6-4112
Model No. GS500 (L1, N1)
5-100, 5-1000
5-101, 5-1001
Model No. GS500 (L1, N1, L2, N2)
5-100, 5-1000, 5-1010, 5-1100, 5-1110
5-101, 5-1001, 5-1011, 5-1101, 5-1111
Model No. GS520SZ (L1, N1, L2, N2)
5-2001, 5-2003, 5-2011, 5-2013, 5-2101, 5-2103, 5-2111, 5-2113
5-3001, 5-3003, 5-3011, 5-3013, 5-3101, 5-3103, 5-3111, 5-3113
GFCI Size*
1 pump spa
or
1-pump spa + blower
(Pump on hi + heat)
2 pump (one 2-speed & one 1-speed)
(Pump on hi + heat)
or
2 pump spa + blower
3 pump spa
or
3 pump spa + blower
or
4 pumps
1 pump European Spa 230V
1 pump European Spa 230V
2 pump European Spa 230V
240V
40 AMP
240V
50 AMP
240V
60 AMP
13 AMP
40 AMP
40 AMP
Wire(s)
Required
#6 AWG
Copper
#6 AWG
Copper
#6 AWG
Copper
#6 AWG
Copper
#6 AWG
Copper
#6 AWG
Copper
Certifications:
Spas, US:
ETL #101138129TOR-001B
Spas, Europe:
CE #3180220
Spa Covers:
ASTM #F1346
*Note: GFCI is required. Suggested size will ensure proper operation. Exact Rating will appear on unit’s metal ID Tag.
Customer Service 1•800•787•6649 7
Prepare for Your New Spa
240 Volt Electrical
Installation
(North America 60hZ)
WARNING:
The electrical circuit must be installed
!
by an electrical contractor and ap-
proved by a local building or electrical
inspector. Customer must provide a disconnect
in the fixed wiring.
Failure to comply with state and local codes
may result in fire or personal injury and will be
the sole responsibility of the spa owner.
Improper installations present
hazards which can result in personal
injury or property damage and void the war
ranty on the spa.
Spa jumpers and dip switches are
preconfigured for a 240V installation.
• All 240V spas must be permanently hardwired to
the power supply. See US wiring diagram on page
9, European wiring diagram on page 10.
• Spas must be wired using this procedure. Any vari-
ance from these instructions will void your warranty and may result in serious injury.
• When installed in the United States, the electrical
wiring of this spa must meet the requirements of
National Electric Code, ANSI/NFPA 70-2008 and
any applicable local, state, and federal codes.
-
GFCI and Wiring Requirements
• The power supplied to the spa must be on a dedicated GFCI protected circuit as required by
ANSI/NFPA 70 with no other appliances or lights
sharing the power.
• Use copper wire with THHN insulation.
use aluminum wire.
• Use the table on the next page to determine your
GFCI and wiring requirements.
• When NEC requires the use of wires larger than
#6 AWG, install a junction box near the spa and
use #6 AWG wire between the junction box and
the spa.
• Wire runs over 85 feet must increase wire gauge
to the next lower number.
• Means for disconnection must be incorporated in
the fixed wiring in accordance with the wiring
rules.
Do not
Testing the GFCI Breaker
Test the GFCI breaker prior to first use and periodically when the spa is powered. To test the GFCI
breaker follow these instructions
1. With spa operating, press the TEST button on the
GFCI. The GFCI will trip and the spa will shut off.
2. Reset the GFCI breaker by switching the breaker
to the full OFF position, wait a moment, then turn
the breaker back on. The spa should have power
again.
Point of Entry for Electric Service
Installations can vary greatly from spa to spa, therefore the manufacturer does not have any pre-determined entry points for electrical service. The
installer will need to determine the best point of
entry, and create an entry point. Any of the 4 walls
or the spa base can be drilled through to make this
access point. Prior to drilling, be sure that there are
no components on the interior of the cabinet that
will possibly be damaged or in the way while making
the hole. The manufacturer recommends that some
form of moisture barrier is used at the hole to prevent water from entering the spa. As long as all the
above criteria are met, this will in no way void the
warranty that is included with the spa.
8
Prepare for Your New Spa
4
:
4
5
&
.
#
0
9
ON ON ON ON ON
OFF OFF OFF OFF OFF
RED (HOT)
BLACK (HOT)
WHT
GRN
FRONT VIEW OF TYPICAL G.F.C.I.
G.F.C.I. Breaker Box
House Breaker Box
GRN (GROUND)
GRN (GROUND)
GRN (GROUND)
WHT (NEUTRAL)
RED (HOT)
RED (HOT)
BLK (HOT)
BLK (HOT)
WHT
WHT
ON
OFF
LOAD
OUT
(BLK)
LOAD
OUT
(RED)
(3/
8)5
3
&
%
#-,
N
eutr
al
Ho
t
Ho
t
G
r
ound
USE COPPER 240V
WIRE MIN 6 AWG
RED (HOT)
FROM SPA
BLK (HOT)
FROM SPA
WHT
FROM SPA
WHT
BOTTOM VIEW OF
TYPICAL G.F.C.I.
O
N
O
F
F
SPA CIRCUIT BOARD
L1
L2
N
GRND
THREE WIRE
& GROUND
THESE WIRES GO
TO THE PC BOARD
CONTROL CIRCUIT
240V
GFCI Wiring Diagram (North America 240V 60hZ)
WARNING:
The electrical circuit must be installed by an electrical con-
!
tractor and approved by a local building or electrical inspector. Failure to comply with state and local codes may result in fire or
personal injury and will be the sole responsibility of the spa owner.
Customer must provide a disconnect in the fixed wiring.
mproper installations present hazards which can result in per-
I
sonal injury or property damage and void the warranty on the spa.
Customer Service 1•800•787•6649 9
Prepare for Your New Spa
GFCI Wiring Diagram (European 230V 50hZ)
Systems with PCB Rev B Only
For Certified Electrical Personnel reference ONLY!
Note: A residual current device with a tripping current rated not more than 30 mA has to be installed
in addition to local requirement. Customer must provide a disconnect in the fixed wiring.
Protective device for power connection must be on all phase conductors based on local requirements.
Single Service, TN and TT Electrical Systems
3 Wires (1 Line + 1 Neutral + 1 Protective Earth)
Protective Earth wire 6mm2 minimum
(Green/Yellow) must be connected to system ground
terminal as marked.
This option is configured and shipped as the default.
All equipment (pumps, blower, and heater) runs on
service line L1.
Systems using only 1 DIP switch (A10) for heat disable:
• For 1 x 16 Amp Service:
DIP Switch A10 must be ON.
• For 1 x 32 Amp Service:
Set DIP Switch A10 such that total system amperage
draw never exceeds rated service input.
Systems using multiple DIP switches for heat disable:
•Refer to Switchbank settings on inside cover of
pack.
Note: A residual current device with a tripping current rated not more than 30 mA
has to be installed in addition to local requirement. Customer must provide a disconnect in the fixed wiring.
Protective device for power connection must be on all phase conductors based on local requirements.
Dual Service, TN and TT Electrical Systems
5 Wires (2 Lines + 2 Neutrals + 1 Protective
Earth)
Protective Earth wire 6mm2 minimum
(Green/Yellow) must be connected to system ground
terminal as marked.
The heater runs on service line L1, while all other equipment, such as pumps and blowers, run on service line
L2.
Completely remove the white wire from J26 and J32.
Note: J32 and J25 are electrically identical. The white
wire may be attached to either terminal before removal.
Systems using only 1 DIP switch (A10) for heat disable:
• DIP Switch A10 must be OFF.
10
Systems using multiple DIP switches for heat disable:
•Refer to Switchbank settings on inside cover of
pack.
Prepare for Your New Spa
L1
L2
GRND
Two Wire & Earth
(Also known as Ground)
These wires go to
the PC Board Control
Circuit.
Earth/Ground = Green & Yellow wire
L1 = Positive/Live = Brown wire
L2 = Negative/Neutral = Blue wire
230 Volt - Single service 1x16 - 20 AMP Breaker
230 Volt - Double service 1x32 - 40 AMP Breaker
Electrical Connections
Substitute these common HOT, NEUTRAL, EARTH GROUND colors for your countries standard.
PLEASE CHECK YOUR LOCAL BUILDING CODES AND ONLY USE A CERTIFIED ELECTRICIAN TO
INSTALL ANY ELECTRICAL COMPONANTS TO YOUR SPA.
For Certified Electrical Personnel reference ONLY!
240V/50hZ 29 – 36 Amp draw, depending on model.
Customer Service 1•800•787•6649 11
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