STRILING XQB60-M933 Instruction Manual

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Model Number XQB60-M933

N13275

5.5kg Top Load Washing Machine

INSTRUCTION MANUAL

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IM Version No: V1.1 Issue Date: 05 May 2015

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Welcome

Congratulations on choosing to buy a STIRLING

product.

All products brought to you by STIRLING

are manufactured to the highest standards of performance and safety and, as part of our philosophy of customer service and satisfaction, are backed by our comprehensive 3 Year Warranty. We hope you will enjoy using your purchase for many years to come.

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Contents

02 Welcome

04 Warranty Details

05 General Safety Instructions

09 Product Overview

10 Getting Started: Installation

14 Features

16 Instructions

23 FAQs and Troubleshooting

25 Other Useful Information

31 Repair and Refurbished Goods or Parts Notice

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5.5kg Top Load Washing Machine

Warranty Details

The product is guaranteed to be free from defects in workmanship and parts for a period of 36 months from the date of purchase. Defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at our discretion, solely at our option with no charge for parts and labour. The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

YEAR IN HOME

WARRANTY

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General Safety Instructions

This heading indicates that there is a serious risk of injury if you do not adhere to the warning(s).

This heading indicates that care should be taken to avoid injury to persons or damage to property.

A tick in a circle accompanies a measure or action that you should do or follow.

A cross in a circle accompanies a measure or action that you should NOT do.

Warning

Caution

IMPORTANT SAFETY INSTRUCTIONS

READ CAREFULLY AND KEEP FOR FUTURE REFERENCE

Read this manual thoroughly before first use, even if you are familiar with this type of product. The safety precautions enclosed herein reduce the risk of fire, electric shock and injury when correctly adhered to.

Keep the manual in a safe place for future reference, along with the completed warranty card and purchase receipt. If applicable, pass these instructions on to the next owner of the appliance.

Always follow basic safety precautions and accident prevention measures when using an electrical appliance, including the following:

Electrical safety

• Before connecting and turning on the washing machine, ensure the electrical

voltage and circuit frequency correspond to those indicated on the appliance.

• Only connect the washing machine to a grounded (earthed) electrical outlet.

• Do not insert any objects into the appliance.

• Do not kink or damage the power cord, and position it out of the way so no one

steps on or places anything on the cord or against it.

• Do not overload the wall outlet. Overloading can result in fire or electric shock.

• If the supply cord is damaged, it must be replaced by the manufacturer or its service

agent or a similarly qualified person in order to avoid a hazard.

• Never use this washing machine with a power adaptor or an extension cord.

• Unplug the washing machine from the power supply before cleaning, servicing,

maintenance or moving the appliance. Pull by the plug, not by the cord.

• After use, always unplug the appliance and turn off the water.

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General Safety Instructions (Cont.)

Installation

• Install the washing machine on a flat surface to avoid overturning during use.

• If the machine must be placed on carpet, make sure the ventilation openings in the

base are not obstructed.

• Connect the washing machine to the water mains using new hose sets. Do not

reuse old hose sets.

• Make sure that all water and electrical connections are made by qualified personnel

only, observing local safety regulations and following the manufacturer’s instructions (see “Getting Started: Installation” on pages 10 to 13).

• Improper installation may result in the risk of fire, electric shock and/or injury.

• We assume no liability for any eventual damages caused by improper installation.

Usage conditions and restrictions

• The appliance is designed for private domestic use only.

• Do not operate the appliance outdoors.

• This appliance is not intended for use by persons (including children) with reduced

physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

• Young children should be supervised to ensure they do not play with the appliance.

• Before loading the washing machine, always ensure no pet or young child has

climbed into it.

• Make sure all pockets of clothing to be washed are empty. Hard, sharp objects

such as coins, safety pins, bra wires, nails, screws or stones can cause extensive damage to the appliance and block the pump.

• Any damage or malfunction resulting from foreign objects is not covered by your

warranty and may lead to expensive repairs.

• We assume no liability for any eventual damages caused by improper or faulty use.

Cleaning and maintenance

• Before cleaning or carrying out maintenance, always unplug the appliance from the

power supply.

• Except for the filters that require regular cleaning, the unit has no user-serviceable

parts contained within. Do not attempt to repair, disassemble or modify it. Repairs made by inexperienced or unqualified persons may cause injury and/or make more serious repairs to the appliance necessary.

• CAUTION: After each wash, check and clean the lint filter inside the drum. Also

check and clean the lint filter at the back of the machine next to the drain hose outlet on a regular basis.

• This appliance should only be serviced by an authorised service centre, and only

genuine spare parts should be used. Contact the after sales support line for advice.

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General Safety Instructions (Cont.)

Do not let children climb into the washing machine or peer into the rotating spin barrel.

Do not wash clothes that have residue of flammable materials.

Do not use the appliance if the power cord or plug is damaged to avoid an electric shock, short circuit or fire.

Regularly clean the power plug to remove dust and dirt and avoid contact failure.

Turn the machine off before pulling out the plug from the socket if the machine is not in use.

Do not place any flammable items on top of the washing machine.

Insert the power plug securely.

Warnings

Use a 230-240V AC power source.

230-240V

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Ensure the water inlet hoses are connected and the taps are turned on before washing a load.

Do not change the power cord. If it needs changing, contact a qualified electrician or call the after sales support line.

Do not pull the power cord when removing the plug.

Do not wash jackets, raincoats, fishing coats and similar clothes in the washing machine.

Do not allow children to lay or sit on top of the washing machine.

The water temperature should not exceed 60°C when washing with warm water.

Cautions

Do not pull out or insert the plug with wet hands to avoid electric shock.

No wet hands

To avoid electric shock, fire and malfunction, do not install this machine in a damp place.

No dampness

General Safety Instructions (Cont.)

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Product Overview

B Accessories included

Scope of delivery

A Parts list

1 Lid 2 Control panel 3 Housing 4 Detergent box 5 Wash/spin tub 6 Softener dispenser 7 Lint filter 8 Pulsator 9 Adjustable leg (1) 10 Water supply hose connections 11 Hose clip 12 Drain hose connection 13 Drain pump filter

1514

14 Hot water supply hose 15 Cold water supply hose 16 Drain hose with elbow Bottom cover and screw for attaching the bottom cover to the unit (not shown)

C Documentation (not shown)

Instruction manual, Quick start guide, Warranty certificate

Back view

Front view

Inside view

Top view

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Getting Started: Installation

Unpacking

• This product has been packaged to protect it against transportation damage. Keep

the original packaging carton and materials in a safe place. It will help prevent any damage if the product needs to be transported in the future. In the event it is to be disposed of, please recycle all packaging materials where possible.

• Plastic wrapping can be a suffocation hazard for babies and young children, so

ensure all packaging materials are out of their reach and disposed of safely.

• Unwind the power cord to its full length and inspect it for damage. Do not use

the appliance if the appliance or its cord have been damaged or are not working properly. In case of damage, contact our after sales support line for advice on

examination, repair or return of the damaged product.

• Read this manual to familiarise yourself with all the parts and operating principles

of the washing machine. Pay particular attention to the safety instructions on the previous pages.

Installing the bottom cover

Levelling the washer

• Install the washer on a stable and level

surface, in a dry location, out of sunlight.

• If levelling is necessary, adjust the

adjustable leg (at the front right side of the machine), as illustrated, right. The maximum permissible inclination of the supporting surface is 2 degrees.

CAUTION: If you must install the washer on

a carpeted floor, make sure not to block the ventilation openings on the bottom of the washer.

• Make sure the power cord is unplugged from the

mains supply.

• Place some padding (such as a soft mat, blanket or

thick towel) on the floor and gently lay the washing machine on the padding, back side down. Take care not to dent the housing.

• Insert the bottom cover into the hooks of the leg,

pushing it straight until it reaches into the front hooks.

• Fasten the bottom cover with the supplied screw.

• Carefully set the washer upright.

Bottom Cover

Back

Leg

Screw

Front

Base of the Washer

(3) Tighten

(1) Loosen

(2) Down (4) Up

Adjustable Leg

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Getting Started: Installation (Cont.)

Connecting the water inlet hoses

Install the water inlet hoses to your hot and cold water taps, as described below.

• Check and ensure that the sealing washers are firmly in place.

• Attach the straight end of the hose to your water taps. Make sure to attach the

hot water supply hose (with red markings) to the hot water tap and the cold water supply hose (with blue markings) to the cold water tap.

• Tighten the coupling nuts securely by hand, as illustrated below (the sealing washer

is a part of and located inside the tap end).

• Attach the curved end of the hose to the corresponding inlet valve of the washer.

• Tighten the coupling nuts securely by hand, as illustrated below.

• Tighten the nut by turning it clockwise while holding the hose. (To detach the water

supply hose, turn the nut anticlockwise after turning the tap off.)

• Turn on the taps and check for leaks. Tighten the coupling nuts firmly if there is any

leakage. If your water pressure is strong, close the water tap completely, then open it slightly.

• Make sure your hot water from the tap is no hotter than 60°C.

IMPORTANT!

Both the hot water and cold water hoses must be connected to your taps.

Tap

Sealing Washer

Tap End

Inlet Hose

Twist

NOTE:

The diagrams throughout this manual are for illustrative purposes only and may vary

slightly from the appearance of the unit purchased.

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Getting Started: Installation (Cont.)

• The drain hose and drain pump filter are located at the back of the machine, as illustrated below, left.

• Pinching the two bands of the clamp on the drain hose, connect it to the drain hose connection at the back of the washer, as illustrated below, right.

• Pull the drain hose upward and affix it to the hose clip at the back of the washer.

• When the washer is in use, put the drain hose into a drain spout (or into a sink/tub), as illustrated on the opposite page.

Installing the drain hose

CAUTION! When tightening the clamping nut, take care not to damage the water

inlet valve joint. Apply force evenly and do not twist the water inlet valve.

CAUTION! Use only the new (supplied) hoses with your new appliance. Do not

use a hose from an existing machine, or one that has been used previously.

CAUTION! In the event that the hoses are too short for your set-up, please seek

advice from your local washing machine store to purchase a longer hose.

Drain pump with

lint filter

Drain hose

connection

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Getting Started: Installation (Cont.)

CAUTION!

• While the washer is in use, ensure the height of the drain hose is at least 70cm, otherwise the washer will not work well, or water may ﬂow out in the course of washing.

• Also ensure the drain hose is not higher than 1m above ground, otherwise the washer will not drain water well.

• Never lay down the drain hose, as water will be discharged.

• Be sure the drain hose is properly routed so it will not kink or lift off the sink.

WARNING: this appliance must be earthed

In the event of a malfunction or breakdown, earthing will reduce the risk of an electric shock by providing a path of least resistance for the electric current.

This appliance is equipped with a cord having an equipment-earthing conductor and an earthing plug. The plug must be plugged into an appropriate outlet that is installed and earthed in accordance with all local standards and requirements.

WARNING: Do not modify the plug under any circumstances. If the plug does not fit

your outlet, consult a licensed electrician and have the outlet changed.

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Remaining Time (Min)

Delay Time (H)

Hot (Flashing) Warm (Light) Cold (Off)

5.5KG WASHING MACHINE

Custom

Quick

Blanket

Delicate

Normal

Heavy Duty

Delay

Detergent

45~50L 32~38L

24~28L

15~20L

Rinse

Spin

Soak

Wash

Water Level

Process

Program

Child Lock

(Hold for 4 seconds)

Temperature

Start / Pause

Power

Set

Process button

Detergent indicators

Set button

Program button

• These indicate how much powder detergent to use.

• See ‘Detergent and load recommendations’, page 17, for details.

• Press the SET button to set the Delay time and the Soak, Wash, Spin and Rinse times.

• Press the PROGRAM button to select the washing program.

• NOTE: For the NORMAL and HEAVY DUTY programs, the machine will automatically select the appropriate water level and wash and spin times.

• Press the PROCESS button to set a variety of wash processes: Delay, Soak, Wash, Rinse, or Spin.

• The indicator for the selected option will illuminate above.

Features

The control panel

17

Water level button

• You can choose the appropriate water level that matches the load size.

• Different water levels for washing or rinsing are optional.

• See ‘Setting the water level ...’, page

21, for details.

21

Indicator lights

• The wash process indicator lights indicate the current wash process (delay, soak, wash, rinse, spin).

• The program lights indicate the selected wash program (custom, normal, heavy duty, quick, blanket, delicate).

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Delay Time (H)

Hot (Flashing) Warm (Light) Cold (Off)

Custom

Quick

Blanket

Delicate

Normal

Heavy Duty

Program

Child Lock

(Hold for 4 seconds)

Temperature

Start / Pause

Power

Set

Start/Pause button

Temperature button

Power On/Off button

• Press this button to switch the power on; press it again to switch it off.

• To change the program, press this button once and then once more.

• Power will be switched off automatically: (a) five seconds after the end of a program; (b) after 10 minutes of inactivity, after the POWER button has been pressed.

• Press this button to start the washer operation.

• During operation, press this button to stop the washer temporarily; press it again to restart the washer operation.

NOTE: This is not a CANCEL button.

• Press this button if you want to choose the water temperature. The indicator above will alight (for warm) and flash (for hot) water. When the indicator is off, cold water is selected.

Features (Cont.)

Time and preset indicators

This indicator shows the remaining time during washing.

This indicator shows during presetting when the washing will be finished.

When abnormal conditions occur, an error warning will appear here.

When setting soak and wash processes, this indicator shows the time or water level you set.

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Instructions

Before you start washing

A Make sure the washer is stable

and level. If necessary, adjust the adjustable leg to stabilise the washer (see page 10).

B Make sure the water inlet hoses

are properly installed (see page 11).

C Plug the machine into a nearby

power point.

D Open the water taps.

E Make sure the drain hose is properly

installed. Hang the upper end of the hose over the laundry sink or into a drain spout (see page 12).

F Before using the washing machine

for the first time, run a complete cycle without laundry items. Select

the NORMAL program and run the machine until the end of the program.

Normal usage

1. Before washing, remove any coins, keys and other hard items from pockets. Close any zippers to prevent damaging your clothes and the wash tub. Brush dirt and sand off clothes and turn pockets inside out.

2. Sort your washing into appropriate loads: whites, coloureds, cottons, delicates, heavily soiled, etc. Place delicate items into a wash bag for protection.

On the back

Install

the drain

hose at a

height of 70-100cm to prevent

water drain-

age and

overflowing

problems.

3. Put your washing in the machine, loading items uniformly in the tub.

4. Add washing detergent (see opposite for details).

5. Press the POWER ON/OFF button.

6. Refer to the Program Selection Guide (opposite) and select a suitable wash program. The machine will automatically choose the correct water level and

wash and spin times for the NORMAL and HEAVY DUTY programs, and the correct water level for the CUSTOM and QUICK programs. Other parameters

can be set individually (see page 18).

18

7. Close the lid and press the START/PAUSE button.

NOTE: If the washer lid is not closed properly, the washer will sound an alarm and

stop working before spinning.

10

11

12

17

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Instructions (Cont.)

Program selection guide

Program Suitable items

Default settings for wash processes

Wash time

Number of

rinses

Spin time

(minutes)

Custom

All kinds of clothes 10 minutes 2 5 minutes

Normal *

Normally soiled cottons 5–12 minutes # 2 5–6 minutes #

Heavy

Duty

Heavily soiled cottons 7–14 minutes # 2 7–8 minutes #

Quick

Not very dirty clothes

for daily wash

5 minutes 1 3 minutes

Blanket

Blanket or

bulky items

12 minutes 2 8 minutes

Delicate

Delicate fabrics 6 minutes 2 2 minutes

* This program has been used for energy testing (with warm water and on the highest water

level setting).

# The NORMAL and HEAVY DUTY programs are specially designed for 100% fuzzy control. As

the wash and spin times are determined by the load sensor, there is no default display. If you do not adjust, the washer will run within the default interval, depending on the sensor result.

Detergent and load recommendations

• We suggest you use detergent in the amounts recommended below. Too much will

affect rinse performance and too little will give poor washing results.

• Add detergent into the detergent box or put it directly into the tub (see p. 20).

• Dilute fabric softener with a little water and carefully add it to the softener

dispenser on the balance ring for dispersion through the final rinse.

Water level indicator

15 20 24 28 32 38 45 50

Water volume 15L 20L 24L 28L 32L 38L 45L 50L

Detergent indicator

Amount of powder detergent

10–20g 20–28g 28–36g 36–45g

Liquid detergent

When using a liquid detergent, follow the recommendations on

the detergent packaging for a top load washing machine.

20

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Instructions (Cont.)

16

22

Customising a program

This washing machine is equipped with a fuzzy logic function that will automatically choose the correct water level and wash and spin times for the NORMAL and HEAVY DUTY programs, and the correct water level for the CUSTOM and QUICK programs. If you want to adjust these values yourself, proceed as follows:

1. Prepare your washing according to points 1 to 4 on page 16.

2. Press the POWER ON/OFF button.

3. Press the PROGRAM button to select the washing program appropriate for your

washing load.

4. Press the PROCESS button to select the process; the relevant indicator light will

illuminate when the option is selected. Then press the SET button and set the time.

5. Press the WATER LEVEL button and choose an appropriate water level.

6. Close the lid and press the START/PAUSE button for the washing program to start.

7. At the end of the washing program, a buzzer will sound to alert you that the

program has finished before the power is shut off automatically.

8. Close the water taps and unplug the power plug from the wall outlet.

9. If you want to use a particular customised program on a regular basis, you can

program it to the machine’s memory for easy access the next time you want to use the same program. See ‘Memory function’, page 22, for instructions.

utes (DELICATE)

utes (Soak time cannot be adjusted for the

DELICATE and BLANKET programs.)

(The number is the number of rinses.)

utes (For the DELICATE program, spin time can only

be adjusted up to 3 minutes, as illustrated.)

options

utes

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Instructions (Cont.)

The blanket program

Use this program for washing blankets or other bulky items. It will automatically select the highest water level, but you can adjust this manually down to a lower level according to the size of your bulky item(s).

1. Press the POWER ON/OFF button and open the washer lid.

2. Press the PROGRAM button repeatedly and until the indicator for the BLANKET program flashes.

3. Dissolve an appropriate amount of washing detergent with a little lukewarm water, then pour the detergent solution directly into the tub of the washing machine.

4. Fold up the blanket and put it into the washing tub, as illustrated below.

5. Close the washer lid.

6. Press the START/PAUSE button for the washing program to start.

7. At the end of the washing program, a buzzer will sound to alert you that the

program has finished before the power is shut off automatically.

8. Close the water taps and unplug the power plug from the wall outlet.

9. We recommend cleaning the lint filter after washing a blanket

(see page 25 for instructions).

NOTE: If you notice that the blanket floats up during the wash, press the START/

PAUSE button, the washer will stop working temporarily. Push the blanket down and press the START/PAUSE button again to continue washing.

25

Fold in two by the Fold 4 times in the Roll up the blanket. Put it into the wash tub with long side. same direction. the edge downwards.

Selecting a wash cycle process

On occasion you may want to select a single wash cycle process (or two processes) instead of a complete program. For example, you may want to spin clothes that got wet from rain while hanging on the line, or rinse and spin clothes washed by hand.

• To set a spin cycle only, set the SOAK, WASH and RINSE options to “0” and then select a SPIN time (from 0-9 minutes). Then proceed as described opposite.

• To set a rinse and spin cycle, set the SOAK and WASH options to “0”, then select a RINSE option (from 1 to 4) and a SPIN time (from 0-9 minutes). Then proceed as described opposite.

18

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Instructions (Cont.)

Delayed washing

This washing machine has a 0–24 hour delay start function which you can set to determine the time when the washing program will finish.

NOTES: * This function is not available for the DELICATE program.

* To avoid water leakage when using this function, make sure the water taps

are open, the drain hose is properly installed and the washing load and detergent are properly prepared.

1. Put your washing in the machine, loading items uniformly in the tub.

2. Press the POWER ON/OFF button.

3. Select the required PROGRAM and/or PROCESS.

4. Press the PROCESS button until the Delay indicator light flashes, then press the SET button to select the desired time period (in hours) for the wash to finish.

5. Select the water level, if necessary.

6. Add any detergents (see below and page 17 for details).

7. Close the washer lid and press the START/PAUSE button.

8. After setting the delay, the corresponding light will illuminate and all other lights will be switched off about one minute later. From this time on until the delayed time only the POWER and SET buttons will response when pressed.

9. To check the delayed program, press the SET button: the program will be indicated for 5 seconds. During these 5 seconds you can press the WATER LEVEL button and set the water level.

10. To cancel the delay, shut off the power.

11. To change the delay time, first cancel the delay, then set it again.

Adding detergent to a delayed wash

When using the delayed wash, we recommend you do not add detergent directly to the wash tub but follow the instructions below:

• Powder detergent: either put powder

detergent into the detergent box or, if you prefer to put it directly into the wash tub, wrap the powder in a small cloth.



• Liquid detergent and bleach: pour liquid

detergent or bleach into the hole on the pulsator. Do not pour it directly into the tub as it may cause discolouration of your washing.

• Fabric softener: dilute the softener with twice the amount of water, then pour the

solution into the softener dispenser on the balance ring.

17

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Instructions (Cont.)

Other functions

Hot / cold / warm water wash

This top load washing machine must be connected to both a cold and a hot water tap. With both hoses connected to a cold and hot water tap, you can set the

washer to use either just cold water for a cold water wash, or just hot water for a hot water wash, or both hot and cold water for a warm water wash.

To select the wash temperature, press the TEMPERATURE button.

• Cold wash: the indicator light is off.

• Warm wash: the indicator light is on.

• Hot wash: the indicator light is flashing.

Setting the water level and other processes

You can set the water level for wash and rinse processes. For example, if you are sensitive to detergent residues in your washing, you may want to select a higher water level for rinsing.

To set different water levels:

• Press the PROCESS button until the WASH light flashes; press the WATER LEVEL

button to choose the appropriate water level (it will be shown on the display screen); press the SET button to set the wash time.

• Then press the PROCESS button until the RINSE light flashes; press the WATER

LEVEL button to choose the appropriate water level; press the SET button to set the number of rinses.

To set other processes:

• Then press the PROCESS button until the SPIN light flashes; press the SET

button to set the SPIN time.

• Finally press the START/PAUSE button: the washer will start operating according

to the set values for wash and rinse water levels, number of rinses and spin time.

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Instructions (Cont.)

Load sensor (fuzzy control)

This washing machine is equipped with a fuzzy logic function that will automatically detect the weight of your wash and choose the correct water level and wash and spin times for the NORMAL and HEAVY DUTY programs, and the correct water level for the CUSTOM and QUICK programs. You do not have to set these values; however, if you want adjust them yourself, see page 18 for how to customise processes.

Power failure backup

This top load washing machine has a power failure backup that will be activated when the power is suddenly disconnected while the machine is running. When the power is back on again, the washing machine will automatically start again and complete the remaining process.

Memory function

When you run the CUSTOM, NORMAL or HEAVY DUTY program, the machine memorises your settings (except for delay time, water level and soak setting) for the next time you select it.

NOTE: This function is not available for the QUICK, DELICATE and BLANKET programs.

Child lock

With the child lock activated, the machine will stop working automatically and sound an alarm if the washer lid is opened for 5 seconds.

To set the child lock:

• Press the POWER ON/OFF button to switch on the power, then press and hold the PROGRAM button for 4 seconds until a buzzer sounds. The child lock will be activated when the START/PAUSE button is pressed.

• To cancel the child lock, repeat the above steps.

Start of washing

The machine will start washing when the water inside the tub has reached two levels below the set level while the water will continue to flow in (see page 17 for the eight water levels).

This early start of washing will increase the wash time and allow the detergent to dissolve fully before the start of the set wash time.

This function will be ineffective:

• When the first two water levels (15L or 20L) are selected.

• When the DELICATE or BLANKET program is selected.

• When SOAK is selected, after the soaking process.

17

18

AFTER SALES SUPPORT

1300 886 649

info@tempo.org

AUS

MODEL: XQB60-M933 PRODUCT CODE: 49831 11/2015

FAQs and Troubleshooting

Not all unusual incidents you may encounter with your washing machine are faults, or cause for concern. Check in the list below what issues may arise and why. Also check in the table on the following page for solutions to other common problems.

• The drain hose is leaking water during the first use. Does this indicate there is

a problem?

No, this is normal; it is residual water from the performance test in the factory and no cause for concern.

• Why is there still some water intake during the wash or rinse cycle? When the water level is low, the washing machine will automatically refill during the washing or rinsing process. This is no cause for concern.

• At the beginning of the spin cycle, why is the tub turning first and then stopping? This is intermittent spinning and it results in better spinning performance.

• During the spin cycle, why is the machine spinning and then stopping

suddenly and taking in water again?

If the washing is piled up at one side of the tub during the spin cycle, the washing machine automatically takes in more water to redistribute the load. Once the load is balanced again, the spin cycle will continue.

• Why is there a sound like water flowing after spinning? This is the sound of the balancing liquid in the balance ring. This helps reduce vibration during spinning.

• Why is the control panel still warm after the power is switched off? This is caused by the memory circuitry still working.

• The washer does not work at all. What could I have done wrong?

• Check and ensure that the washer is connected properly to the power supply and power is switched on at the outlet.

• If both are OK, first press the POWER ON/OFF button, then press the START/ PAUSE button.

• If the machine still does not start the set program, check elsewhere in your home whether there has been a power failure, or whether the fuse or circuit breaker has been activated.

If none of the solutions offered above and on the following page help you

solve the problem, contact our after sales support line for advice.

AFTER SALES SUPPORT

1300 886 649

info@tempo.org

AUS

MODEL: XQB60-M933 PRODUCT CODE: 49831 11/2015

FAQs and Troubleshooting (Cont.)

NOTE: Press the START/PAUSE button once to release the emergency stop and

cancel the error message; press it again to restart the operation.

Error messages

When the following problems occur, the microcomputer inside the washer will detect the abnormal condition. An electronic buzzer will sound for approximately 10 seconds, an error message will flash as shown below and the washer will stop operating.

Type of problem Error message Where to check

Water does not flow into the wash/spin tub.

• Turn on the water supply tap.

• Check whether the water supply has been cut off.

• Check whether the mesh filter of the water inlet is clogged.

Water does not drain out.

• Check and make sure the drain hose is properly connected and installed.

• Check the drain hose for kinks or obstructions.

• Check whether the drain hose is clogged.

• Check whether the drain hose is installed too high off the ground.

• Check whether the filter of the drain pump is clogged.

• Check the lint bag filter inside the drum is clean (empty).

• Check the lint filter at the lower back of the machine is not obstructed.

The washer does not spin.

• Check whether your washing is piled at one side of the tub. If so, redistribute the load evenly inside the tub.

• Check and make sure the washer is installed on an even, level surface.

• Close the washer lid.

The buzzer keeps buzzing.

• Check whether the child lock is set.

• Close the washer lid.

STRILING XQB60-M933 Instruction Manual

Specifications and Main Features

Frequently Asked Questions

User Manual