StrideLinx GTP-541M User Manual
Appendix
Appendix
Appendix
TroubleshooTing
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In this Appendix...
Troubleshooting Overview ........................................................................................ B-2
My StrideLinx Router Doesn’t Come Online ............................................................ B-2
Internet Connection ................................................................................................. B-2
Connectivity ............................................................................................................. B-2
Network Settings ...................................................................................................... B-2
Configuration ........................................................................................................... B-2
StrideLinx Router Log File ......................................................................................... B-4
I Can’t Connect to the StrideLinx Router ................................................................. B-4
VPN Client ............................................................................................................... B-4
TAP Adapter ............................................................................................................. B-4
VPN Client Log File .................................................................................................. B-5
I Can’t Connect to My Device(s) Behind the StrideLinx Router .............................. B-5
VPN Connection ....................................................................................................... B-5
IP Range ................................................................................................................... B-5
Default Gateway ....................................................................................................... B-5
Timeout Setting ....................................................................................................... B-5
Programming Software Does Not Allow Multiple Programming Connections .......... B-5
I Don’t Know How to Configure My Device ............................................................. B-5
I Am Unable to Configure My Device ....................................................................... B-6
Check Your Settings ................................................................................................. B-6
I Still Can’t Connect to My Device ........................................................................... B-6
I Can’t Connect to My HTTP/VNC Server ................................................................. B-6
Accessibility .............................................................................................................. B-6
HTTP/VNC Server ..................................................................................................... B-6
Password .................................................................................................................. B-6
StrideLinx Router Settings ........................................................................................ B-6
Specific Service and Server Settings .......................................................................... B-7
Wireless Connectivity ................................................................................................ B-7
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Appendix B: Troubleshooting
Troubleshooting Overview
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My StrideLinx Router Doesn’t Come Online
A video providing a troubleshooting overview is accessible by
clicking the thumbnail at the right, or by copying the following
URL to your browser:
https://www.AutomationDirect.com/VID-CM-0029
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NOTE: The ACT and SIGNAL LEDs always display the active status of the router. See the LED Status Indicators
section in Chapter 1 to review the status descriptions and help identify the problem.
Internet Connection
Make sure that the StrideLinx router is connected to the internet, via an Ethernet cable, WiFi
signal or 4G cellular signal.
Make sure your cellular 4G SIM card is activated by the carrier.
Connectivity
Make sure that the router can connect to our servers. The connectivity requirements section in
Chapter 1 explains how the StrideLinx router connects to our servers.
Network Settings
Make sure that the router’s LAN and WAN IP addresses are in different subnets. This isn’t
typically a problem if the default WAN DHCP settings are used.
Configuration
Make sure that the StrideLinx router has been configured properly. The name of the
configuration file must be ixrouter.conf and it needs to be placed in the root directory of a USB
stick. Once placed in the router, the ACT light should blink fast (blue) for 20–30 seconds,
indicating that it’s running the registration procedure. If this doesn’t happen and you’ve
followed the instructions, you may try a different USB stick.
NOTE: It’s best practice to remove the config file from the USB after the router has been registered so that on power
up the router boots from the current configuration rather than the initial configuration.
Proxy
If the internet connection uses a proxy, you’ll have to configure the StrideLinx router accordingly.
You do this during the creation of your WAN configuration file by clicking SHOW MORE
in the top right of the “WAN” page, as is described in the “Registering your Device” section of
Chapter 2. Contact the local IT department for details on the proxy server.
Configuring the SE-SL3011-4G or SE-SL3011-4GG Router for a New SIM Card
If you’re reconfiguring your router with a different SIM card than before, make sure that:
1. The router is powered OFF when switching the SIM cards, as removing a SIM card from
a powered device may cause problems.
2. The new SIM card was inserted before starting the router, otherwise it doesn’t recognize
the new SIM card.
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StrideLinx™ Industrial VPN Routers User Manual 1st Edition, Rev. R
Appendix B: Troubleshooting
Switching Your WAN Configuration from Wired to WiFi/4G and Vice Versa
The internet connection method can be changed for a WiFi or 4G StrideLinx router from the
StrideLinx platform. Before changing the connection method, make sure the new connection
method is available to the router (e.g., Ethernet cable is connected, WiFi network is available,
SIM card is inserted, antennas are connected). Remember that if the new connection method
to the router is not available, access to the router will be lost and the router will need to be
defaulted and reconfigured
WARNING: DO NOT insert or remove the SIM card when power is applied to the router.
To begin, select Devices from the first-tier menu (1), select the router to be configured in the
second-tier menu (2), select the CONFIG tab in the third-tier menu (3), and then click the
pencil icon to the right of “WAN” (4).
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An “Edit WAN” dialog opens, as shown below.
Click the desired WAN connection method to turn it on. A configuration dialog for the selected
WAN connection method will open. Enter the relevant configuration parameters as discussed
in the “Configure the Internet Settings” subsection of Chapter 2.
Finally, from the CONFIG tab push the changes to the router.
StrideLinx™ Industrial VPN Routers User Manual 1st Edition, Rev. R
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