Ultra320 DE100 User's Guide - Rev. A00StorCase Technology, Inc.
ii
LIMITED WARRANTY
STORCASE TECHNOLOGY, Incorporated (StorCase) warrants that its products will be free
from defects in material and workmanship, subject to the conditions and limitations set forth
below. StorCase will, at its option, either repair or replace any part of its product that proves
defective by reason of improper workmanship or materials. Repair parts or replacement
products will be provided by StorCase on an exchange basis, and will be either new or
reconditioned to be functionally equivalent to new.
This warranty does not cover any product damage that results from accident, abuse, misuse,
natural or personal disaster, external power surge or failure, or any unauthorized disassembly, repair or modification. StorCase will not be responsible for any software, firmware or other
customer data stored within, or interfacing with a StorCase product.
Duration of Warranty
Seven-Year Warranty: The following StorCase products are covered by this warranty for
a period of seven (7) years from the original date of purchase from StorCase or its authorized
reseller: all Data Express® removable device enclosures and all StorCase interface cables and
accessories specifically intended for use with these products. Data Silo®, Data Stacker® and
InfoStation® products are covered by this warranty for a period of seven (7) years, excepting
the RAID controller, power supply, fan and blower components, which are covered by the
three-year warranty described below.
Three-Year Warranty: The following StorCase products are covered by this warranty for
a period of three (3) years from the original date of purchase from StorCase or its authorized
reseller: all Rhino®JR external expansion chassis and all RAID controller modules. In addition,
the following components of the Data Silo®, Data Stacker®, InfoStation® products are subject
to warranty for a period of three (3) years: all power supplies, fans and blowers.
Warranty Claim Requirements
To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.
For defective products returned directly to StorCase, a Return Material Authorization (RMA)
number must be obtained by calling StorCase Customer Service at (714) 445-3455. The RMA
number must be prominently displayed on the outside of the return package. Shipments must
be freight-prepaid and insured, and must include the product serial number, a detailed
description of the problem experienced, and proof of the original retail purchase date. Products
must be properly packaged to prevent damage in transit. Damage resulting from improper
packaging will not be covered by this warranty. The StorCase factory service center is located
at 17650 Newhope Street, Receiving Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.
StorCase provides free technical support. If you experience any difficulty during the
installation or subsequent use of a StorCase product, please contact StorCases Technical
Support Department prior to servicing your system. This warranty covers only repair or
replacement of defective StorCase products, as described above. StorCase is not liable for,
and does not cover under warranty, any costs associated with servicing and/or installation
of StorCase products.
StorCase Technical Support can be reached in the U.S. at (714) 438-1858 or toll-free at (888)
435-5460 (U.S. and Canada only). StorCase European Technical Support can be reached in
the U.K. at +44 (0) 1932 738900.
Disclaimers
The foregoing is the complete warranty for the products identified above and
supersedes all other warranties and representations, whether oral or written.
StorCase expressly disclaims all warranties for the identified products, which are
not stated herein, including, to the extent permitted by applicable law, any implied
warranty of merchantability or fitness for a particular purpose. In no event will
StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other
incidental or consequential damages arising from the purchase, use or inability
to use a StorCase product, even if StorCase has been advised of the possibility
efforts have been made to ensure the accuracy of this document, StorCase
Technology, Inc. assumes no liability resulting from errors or omissions in this
publication, or from the use of the information contained herein.
Please check the StorCase web site at http://www.storcase.com or contact your
StorCase representative for the latest revision of this document.
Introduction1
INTRODUCTION
PackagingInformation
The StorCase Technology Data Express® system is shipped in a container designed to provide
protection and prevent damage during shipment. The Data Express unit was carefully inspected before and during the packing procedure at the factory. Bent or broken connectors,
or evidence of other damage to the Data Express should be reported to the shipper immediately.
Refer to Figure 1 for the package contents.
If the wrong Data Express model has been received, please call your reseller or StorCase at
(800) 435-0642 to arrange for a Return Material Authorization (RMA). StorCase cannot accept
returns which do not display an RMA number on the outside of the package. Return the unit
with all the original packing materials.
Before removing any component from its packaging, discharge any static electricity by
touching a properly grounded metal object.
Serial Numbers
Both the Data Express DE100 receiving frame and carrier are labeled with serial numbers.
These numbers must be reported to the StorCase Customer Service Representative in order
to receive a Return Material Authorization (RMA) for warranty claims. Locate the serial number
labels and record the numbers in the spaces provided below.
Receiving Frame:
Device Carrier:
Ultra320 DE100 User's Guide - Rev. A00StorCase Technology, Inc.
2Introduction
PackageContents
The DE100 package contents include the following items. If any item is missing or damaged,
contact your StorCase dealer for a replacement.
NOTES: For SCSI Ultra320 operation, the Ultra320 DE100 requires Ultra320 drives, Ultra320
The StorCase Technology Data Express® Ultra320 DE100 is composed of a receiving frame
which supports SCSI Ultra320 (LVD) interfaces and fits within a 5.25" half-height peripheral
slot (Figure 2). This 16-bit I/O can support up to 320MByte/sec transfer rates. The receiving
frame contains one (1) removable drive carrier designed to provide durable and reliable
mounting for one (1) 3.5" form factor SCSI Wide, Wide Ultra, Wide Ultra2, Wide Ultra160, or
Wide Ultra320 drive.
The Ultra320 DE100 allows a drive to be removed and transported to another Ultra320 DE100equipped computer or expansion chassis, and also provides the ability to secure sensitive data
by removing and storing the drive safely for future use. Up to fifteen (15) Ultra320 DE100 units
can be attached to one host adapter.
HBA, and Ultra320-compliant cabling (internal and external).
Ultra320 DE100 can support Ultra320 implementations with a maximum of fifteen (15)
Ultra320 drives (Ultra320 repeater may be required).
Ultra320 DE100 receiving frames are indicated by their BLUE LED, while the Ultra320
DE100 carriers are indicated by the Ultra320 logo.
Figure 2: Ultra320 DE100 Receiving Frame and Carrier
This User's Guide describes the steps required to install the StorCase Data Express Ultra320
DE100 removable enclosure inside of a computer peripheral bay or external chassis. This guide
supplements documentation provided with the host computer system, operating system, and
the drive to be installed within the carrier.
Ultra320 DE100 User's Guide - Rev. A00StorCase Technology, Inc.
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