StorCase® Technology
InfoSt ation
Remote Diagnostics
(SNMP) Module
User's Guide
®
StorCase® Technology
i
InfoSt ation
®
Remote Diagnostics
(SNMP) Module
User's Guide
Part No. D89-0000-0234 A00 July 2003
StorCase Technology, Inc.
17600 Newhope Street
Phone (714) 438-1850 Fax (714) 438-1847
InfoStation SNMP Module User's Guide - Rev. A00 StorCase Technology, Inc.
Fountain Valley, CA 92708-9885
ii
LIMITED WARRANTY
STORCASE TECHNOLOGY, Incorporated (StorCase) warrants that its products will be free
from defects in material and workmanship, subject to the conditions and limitations set forth
below. StorCase will, at its option, either repair or replace any part of its product that proves
defective by reason of improper workmanship or materials. Repair parts or replacement
products will be provided by StorCase on an exchange basis, and will be either new or
reconditioned to be functionally equivalent to new.
This warranty does not cover any product damage that results from accident, abuse, misuse,
natural or personal disaster, external power surge or failure, or any unauthorized disassembly, repair or modification. StorCase will not be responsible for any software, firmware or other
customer data stored within, or interfacing with a StorCase product.
Duration of Warranty
Seven-Year Warranty: The following StorCase products are covered by this warranty for
a period of seven (7) years from the original date of purchase from StorCase or its authorized
reseller: all Data Express® removable device enclosures and all StorCase interface cables and
accessories specifically intended for use with these products. Data Silo®, Data Stacker® and
InfoStation® products are covered by this warranty for a period of seven (7) years, excepting
the RAID controller, power supply, fan and blower components, which are covered by the
three-year warranty described below.
Three-Year Warranty: The following StorCase products are covered by this warranty for
a period of three (3) years from the original date of purchase from StorCase or its authorized
reseller: all Rhino®JR external expansion chassis, all RhinoJR removable drive enclosures,
and all RAID controller modules. In addition, the following components of the Data Express,
Data Silo, Data Stacker, InfoStation products are subject to warranty for a period of three (3)
years: all power supplies, fans and blowers.
Warranty Claim Requirements
To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.
For defective products returned directly to StorCase, a Return Material Authorization (RMA)
number must be obtained by calling StorCase Customer Service at (714) 445-3455. The RMA
number must be prominently displayed on the outside of the return package. Shipments must
be freight-prepaid and insured, and must include the product serial number, a detailed
description of the problem experienced, and proof of the original retail purchase date. Products
must be properly packaged to prevent damage in transit. Damage resulting from improper
packaging will not be covered by this warranty. The StorCase factory service center is located
at 3400 S. Susan Street, Storage RMA Dept., Santa Ana, California 92704, U.S.A.
StorCase Technology, Inc. InfoStation SNMP Module User's Guide - Rev. A00
Free Technical Support
StorCase provides free technical support. If you experience any difficulty during the
installation or subsequent use of a StorCase product, please contact StorCases Technical
Support Department prior to servicing your system. This warranty covers only repair or
replacement of defective StorCase products, as described above. StorCase is not liable for,
and does not cover under warranty, any costs associated with servicing and/or installation
of StorCase products.
StorCase Technical Support can be reached in the U.S. at (714) 438-1858 or toll-free at (888)
435-5460 (U.S. and Canada only). StorCase European Technical Support can be reached in
the U.K. at +44 (0) 1932 738900.
Disclaimers
The foregoing is the complete warranty for the products identified above and
supersedes all other warranties and representations, whether oral or written.
StorCase expressly disclaims all warranties for the identified products, which are
not stated herein, including, to the extent permitted by applicable law, any implied
warranty of merchantability or fitness for a particular purpose. In no event will
StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other
incidental or consequential damages arising from the purchase, use or inability
to use a StorCase product, even if StorCase has been advised of the possibility
of such damages.
iii
Copyright © 2003 StorCase Technology. All rights reserved. All registered
trademarks are the property of StorCase Technology. All other logos and trademarks
are properties of their respective companies.
InfoStation SNMP Module User's Guide - Rev. A00 StorCase Technology, Inc.
iv
Declaration of Conformity
Company Name:
Corporate Office Address:
Manufacturing Address:
Product Name:
Model Number:
Conforms to the following standards:
EMC Directives:
(89/336/EEC)
Safety Standards:
CSA (NRTL/C)
TUV
EMI Standards:
StorCase Technology, Inc.
17600 Newhope Street
Fountain Valley, CA 92708
17600 Newhope Street
Fountain Valley, CA 92708
InfoStation SNMP Module
S10A138
ITE Emission
- EN 55022: 1998
- EN 61000-3-2 Harmonic Current
- EN 61000-3-3 Voltage Fluctuations and Flicker
EN 55024: 1998 ITE Immunity
- EN 61000-4-2 - EN 61000-4-6
- EN 61000-4-3 - EN 61000-4-8
- EN 61000-4-4 - EN 61000-4-11
- EN 61000-4-5
CAN/CSA-C22.2 No. 60950
UL 60950, Third Edition
EN 60950: 1992 +A1+A2+A3+A4+A11
FCC Part 15, Class A
EMC Standards:
Year of Manufacture:
Signature:___________________
Full Name: Dieter Paul
Position: President
StorCase Technology, Inc. InfoStation SNMP Module User's Guide - Rev. A00
AS/NSZ 3548 Information Technology Equipment
Supplier's Code Number N10664
2003
Federal Communications Commission (FCC) Statement
RADIO FREQUENCY INTERFERENCE STATEMENT
You are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate that equipment.
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.
Important Safety Instructions
1. Read all these instructions.
2. Save these instructions for later use.
3. Follow all warnings and instructions marked on the product.
4. Do not use this product near water.
5. This product should be operated from the type of power source indicated on the
marking label. If you are not sure of the type of power available, consult your dealer
or local power company.
6. Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltage points or other risk. Refer all servicing to service
personnel.
v
Wichtige Sicherheitshinweise
1. Diese Hinweise sollten vollständig durchgelesen werden.
2. Diese Hinweise für einen späteren Gebrauch aufbewahren.
3. Allen auf dem Gerät angebrachten Warnungen und Hinweisen folgen.
4. Das Gerät nicht in der Nähe von Wasser verwenden.
5. Das Gerät nur mit dem Aufkleber bezeichneten Netzspannung betreiben. Bei Fragen
über die Art der Netzspannung sollte der Händler oder das
Energieversorgungsunternehmen zu rate gezogen werden.
6. Nicht versuchen das Produkt selbst zu reparieren. In allen Produkten existieren
gefährliche elektrische Spannugen. Nicht das Gehäuse öffnen.
7. Wartungsarbeiten nur von qualifiziertern Kundendienstpersonal ausführen laßen.
InfoStation SNMP Module User's Guide - Rev. A00 StorCase Technology, Inc.
vi
Table of Contents
INTRODUCTION ..................................................................................................................... 1
Packaging Information .................................................................................................. 1
Serial Number ................................................................................................................ 1
General Description ...................................................................................................... 2
Front Panel ............................................................................................................ 4
CONFIGURATION .................................................................................................................. 5
Set-Up ........................................................................................................................... 6
SNMP Management Software .............................................................................. 7
MIB (Management Information Base) .................................................................. 7
Reader's Comments.............................................................................................................. 9
List of Figures
Figure 1: InfoStation SNMP Module ............................................................................... 2
Figure 2: SNMP Module Front Panel .............................................................................. 4
Figure 3: Typical SNMP Configuration........................................................................... 5
Figure 4: InfoMon SNMP Set-Up .................................................................................... 6
NOTICE: This User's Guide is subject to periodic updates without notice. While reasonable
StorCase Technology, Inc. InfoStation SNMP Module User's Guide - Rev. A00
efforts have been made to ensure accuracy of this document, Storcase Technology, Inc. assumes no liability resulting from errors or omissions in this publication,
or from the use of the information contained herein.
Please check the StorCase web site at http://www.storcase.com or contact your
StorCase representative for the latest revision of this document.
Introduction 1
INTRODUCTION
PackagingInformation
The StorCase Technology InfoStation SNMP Module is shipped in a container designed to
provide protection and prevent damage during shipment, as confirmed by the International Safe
Transit Association (ISTA Procedure 1A). The module was carefully inspected before and
during the packing procedure at the factory. Evidence of any damage to the module should
be reported to the shipper immediately.
If the wrong model has been received, please call your reseller or StorCase at (800) 435-0642
to arrange for a Return Material Authorization (RMA). StorCase cannot accept returns which
do not display an RMA number on the outside of the package. Return the unit with all the original
packing materials.
Before removing any component from its packaging, discharge any static electricity by
touching a properly grounded metal object.
Serial Number
The SNMP Module is labeled with a serial number. This number must be reported to the StorCase
Customer Service Representative in order to receive a Return Material Authorization (RMA)
for warranty claims. Locate the serial number label and record the number in the space
provided below.
Module Serial Number:
InfoStation SNMP Module User's Guide - Rev. A00 StorCase Technology, Inc.
2 Introduction
GeneralDescription
CAUTION: The SNMP Module contains NO USER SERVICEABLE parts inside the unit.
NOTES: The configuration and use of the StorCase InfoStation SNMP Module re-
The StorCase® Technology InfoStation® Remote Diagnostics (SNMP) Module is an
optional upgrade for the InfoStation 9 or 14-bay SCSI backplane enclosure.
Refer ALL servicing to qualified service personnel!
quires a certain level of expertise and experience on the part of the user/
integrator. Since there are many configuration options and variables (ie.
host platforms, applications, etc.), only general/typical configuration
guidelines will be discussed in this User's Guide.
The SNMP Module is hot swappable. The chassis may remain on when
removing and installing the SNMP Module. Refer to the InfoStation Instal-
lation Guide for further information.
The InfoStation UI firmware must be at least Rev. 2.0.12 or higher to support the SNMP Module. The latest InfoStation UI firmware can be downloaded from the StorCase web site.
Refer to your SNMP software manufacturer's documentation for further
information.
Figure 1: InfoStation SNMP Module
StorCase Technology, Inc. InfoStation SNMP Module User's Guide - Rev. A00
Introduction 3
Features:
Allows monitoring of chassis environmental parameters and component statuses
(drive bays, power supplies, cooling modules, I/O repeater modules, RAID modules,
SAF-TE processor boards)
Compatible with third party management software (ie. HP Openview, CA Unicenter, IBM
NetView, SunNet Manager)
Complies with IEEE 802.3i 10BASE-T, IEEE 802.3 CSMA/CD
RJ-45 UTP port provided
Diagnostic LED identifies link status and activity
Supports 10Mbps
Supports TCP/IP, UDP, SNMP/v1, Telnet, ICMP, ARP, Ping, and DHCP communication
protocols
MIB support: MIB II, RFC1406, Proprietary Extension MIB
Trap support: MIB II SNMP Trap, Proprietary Enterprise Trap
Hot swappable
7-year limited warranty and free 24/7 technical support
InfoStation SNMP Module User's Guide - Rev. A00 StorCase Technology, Inc.
4 Introduction
FrontPanel
(Figure 2)
RJ-45 UTP Port - Connects to 10BASE-T/100BASE-TX network.
NOTE: SNMP Module supports 10Mbps only.
LEDs - Provide the following information:
Activity - ON = Indicates transmission and receiving of data.
Link - ON = Indicates valid network connection.
OFF= Indicates no network connection/link.
If there is no link (LED is OFF):
- Make sure power is ON at both ends of the network connection.
- Make sure cable is properly wired and connected on both ends of the network
connection.
- Verify that correct cable type is used (CAT3 or CAT5).
RJ-45
Ethernet Port
LINK
ACTIVITY
SNMP_01
Activity Link
Figure 2: SNMP Module Front Panel
StorCase Technology, Inc. InfoStation SNMP Module User's Guide - Rev. A00
SNMP Configurations 5
CONFIGURATION
CAUTION: The SNMP Module contains NO USER SERVICEABLE parts inside the unit.
Refer ALL servicing to qualified service personnel!
NOTES: The configuration and use of the StorCase InfoStation SNMP Module re-
quires a certain level of expertise and experience on the part of the user/
integrator. Since there are many configuration options and variables (ie.
host platforms, applications, etc.), only general/typical configuration
guidelines will be discussed in this User's Guide.
The SNMP Module is hot swappable. The chassis may remain on when
removing and installing the SNMP Module. Refer to the InfoStation Instal-
lation Guide for further information.
The InfoStation UI firmware must be at least Rev. 2.0.12 or higher to support the SNMP Module. The latest InfoStation UI firmware can be downloaded from the StorCase web site.
Refer to your SNMP software manufacturer's documentation for further
information.
10/100
Ethernet Hub
PC with
SNMP
Management
Software
PC PC PC
14-Bay InfoStation
with SNMP Module
SNMP_02
Figure 3: Typical SNMP Configuration
InfoStation SNMP Module User's Guide - Rev. A00 StorCase Technology, Inc.
6 SNMP Configurations
Set-Up
NOTES: Default Static IP address = 192.168.1.24
Default Submask address = 255.255.255.0
InfoMon must be at least Rev. 3.1 or higher to change the SNMP Module IP
address. The latest InfoStation UI firmware can be downloaded from the
StorCase web site.
Refer to the InfoMon User's Guide for further information.
StorCase recommends the use of Static IP addresses when configuring the SNMP Module. A
default Static IP address has already be assigned to the module. If necessary, the user may
change the default address via InfoMon (Rev. 3.1 or higher). The InfoStation SNMP Module
must be configured using the InfoMon Monitoring Utility software as shown in Figure 4 below.
Figure 4: InfoMon SNMP Set-Up
Refer to the InfoMon User's Guide for further information.
StorCase Technology, Inc. InfoStation SNMP Module User's Guide - Rev. A00
SNMP Configurations 7
SNMP Management Software
The InfoStation SNMP Module must be used in conjunction with third party SNMP management
software (such as HP Openview for example).
Refer to your SNMP software manufacturer's documentation for further information.
MIB (Management Information Base)
StorCase MIB file(s) must be loaded and compiled using the third party SNMP management
software (MIB compiler is included with software). StorCase SNMP MIB file is provided on
a diskette and is shipped with the SNMP Module.
Refer to your SNMP software manufacturer's documentation for further information.
InfoStation SNMP Module User's Guide - Rev. A00 StorCase Technology, Inc.
8 SNMP Configurations
This Page Left Blank Intentionally.
StorCase Technology, Inc. InfoStation SNMP Module User's Guide - Rev. A00
Reader's Comments 9
Reader's Comments
Please take a few moments when your computer system is up and running to send us your
ideas and suggestions for improving our products and documentation. Did the installation go
smoothly for you? Are there any changes you would like us to make, either with the hardware
itself, or with the installation instructions? Everyone at StorCase Technology is working
toward the goal of providing you with the highest quality, most cost effective, products
available on the market, and we need your comments to guide our efforts. We look forward
to hearing from you soon!
Date:
Your Name:
Address:
Telephone: ( )
To mail this page, carefully remove it from the manual, fold it, staple or tape it shut, and drop
it in the mail. To FAX this page, carefully remove it from the manual (or make a photocopy) and
FAX it to us at (714) 438-1847. Thank you for taking the time to help us make our products
better!
InfoStation SNMP Module User's Guide - Rev. A00 StorCase Technology, Inc.
10 Reader's Comments
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StorCase Technology, Inc. InfoStation SNMP Module User's Guide - Rev. A00
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