S20A102 User's Guide - Rev. A01StorCase Technology, Inc.
ii
LIMITED WARRANTY
STORCASE TECHNOLOGY, INC. ("StorCase") warrants that the following products will be free
from defects in material and workmanship for a period of seven (7) years from the date of
purchase from StorCase or its authorized reseller: all Data Silo®, Data Stacker®, and
InfoStation external expansion chassis, all Data Express® removable device enclosures and
all StorCase interface cables and accessories specifically intended for use with these
products. Subject to the conditions and limitations set forth below, StorCase will, at its option,
either repair or replace any part of its product that proves defective by reason of improper
workmanship or materials. Repair parts or replacement products will be provided by StorCase
on an exchange basis, and will be either new or refurbished to be functionally equivalent to
new.
This warranty will not be responsible for any software, firmware or other customer data stored
within, or interfacing with a StorCase product.
Warranty Claim Requirements
To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.
For defective product returns directly to StorCase, a Return Material Authorization
("RMA") number must be obtained by calling StorCase Customer Service at (714) 445-3455.
The RMA number must be prominently displayed on the outside of the return package.
Shipments must be freight-prepaid and insured, and must include the product serial number,
a detailed description of the problem experienced, and proof of the original purchase date.
Products must be properly packaged to prevent damage in transit. Damage resulting from
improper packaging will not be covered by this warranty. The StorCase factory service center
is located at 3400 S. Susan Street, RMA Dept., Santa Ana, California 92704, U.S.A.
Free Technical Support
StorCase provides free technical support. If you experience any difficulty during the
installation or subsequent use of a StorCase product, please contact StorCase's Technical
Support Department prior to servicing your system. This warranty covers only repair or
replacement of defective StorCase products, as described above. StorCase is not liable for,
and does not cover under warranty, any costs associated with servicing and/or installation
of StorCase products.
StorCase Technical Support can be reached in the U.S. at (714) 435-1858 or toll-free at (888)
435-5460 (U.S. and Canada only). StorCase European Technical Support can be reached
from within the U.K. at 01932 738915.
The foregoing is the complete warranty for the products identified above and
supersedes all other warranties and representations, whether oral or written.
StorCase expressly disclaims all warranties for the identified products which are
not stated herein, including, to the extent permitted by applicable law, any implied
warranty of merchantability or fitness for a particular purpose. In no event will
StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other
incidental or consequential damages arising from the purchase, use or inability
to use a StorCase product, even if StorCase has been advised of the possibility
of such damages.
efforts have been made to ensure the accuracy of this document, StorCase
Technology, Inc. assumes no liability resulting from errors or omissions in this
publication, or from the use of the information contained herein.
Please check the StorCase web site at http://www.storcase.com or contact your
StorCase representative for the latest revision of this document.
Introduction1
DATA EXPRESS® DE100 INTRODUCTION
PackagingInformation
The StorCase Technology Data Express® system is shipped in a container designed to provide
protection and prevent damage during shipment. The Data Express unit was carefully
inspected before and during the packing procedure at the factory. Bent or broken connectors,
or evidence of other damage to the Data Express should be reported to the shipper immediately.
Refer to Figure 1 for the package contents.
If the wrong Data Express model has been received, please call StorCase at (800) 435-0642.
A staff member will give you a Return Material Authorization (RMA) number to facilitate
processing. StorCase cannot accept returns which do not display an RMA number on the
outside of the package. Return the unit with all the original packing materials.
Before removing any component from its packaging, discharge any static electricity by
touching a properly grounded metal object.
Serial Numbers
Both the DE100 receiving frame and carrier are labeled with serial numbers. These numbers
must be reported to the StorCase Customer Service Representative in order to receive a Return
Material Authorization (RMA) for warranty claims. Locate the serial number labels and record
the numbers in the spaces provided below.
Receiving Frame:
Drive Carrier:
S20A102 User's Guide - Rev. A01StorCase Technology, Inc.
2Introduction
Package Contents
The DE100 package contents include the following items. If any item is missing or damaged,
contact your StorCase dealer for a replacement.
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Mounting Screws
The StorCase Technology Data Express® DE100 (P/N S20A102) is composed of a receiving
frame which supports most 68-pin SCSI Ultra160 (LVD) interfaces and fits within a 5.25" halfheight peripheral slot (Figure 2). This 16-bit I/O can support up to 160MB/sec transfer rates.
The receiving frame contains one (1) removable drive carrier designed to provide durable and
reliable mounting for one (1) 3.5" form factor, SCSI Wide, Wide Ultra, Wide Ultra2 or Wide
Ultra160 drive.
The S20A102 allows a drive to be removed and transported to another S10A102-equipped
computer or expansion chassis, and also provides the ability to secure sensitive data by
removing and storing the drive safely for future use.
NOTES: The S20A102 carrier supports most 68-pin SCSI Ultra160 interfaces, except Fujitsu
Alegro 6 10K RPM drives (these drives have different spacing between the 68-pin
and DC power connectors and will not mate with the drive carrier board).
For SCSI Ultra160 operation, the DE100 requires Ultra160 chassis and cabling.
0425h
Receiving
Frame
Drive Carrier
Figure 2: DE100 Receiving Frame and Carrier
This User's Guide describes the steps required to install the DE100 removable enclosure inside
a computer peripheral bay or external expansion chassis. This guide supplements documentation
provided with the host computer system, operating system, and the drive to be installed within
the carrier.
S20A102 User's Guide - Rev. A01StorCase Technology, Inc.
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