StorCase Technology DS570 User Manual

StorCase® Technology

Data Silo

®

DS560/DS570

SCSI-IDE RAID Enclosures

User's Guide

StorCase® Technology

Data Silo® DS560/DS570

SCSI-IDE RAID Enclosures

User's Guide

Part No. D89-0000-0203 A04 January 2003

i

StorCase Technology, Inc.

17600 Newhope Street

Phone [phone] Fax [phone]

DS560/DS570 User's Guide - Rev. A04 StorCase Technology, Inc.

Fountain Valley, CA 92708-9885

ii

LIMITED WARRANTY

STORCASE TECHNOLOGY, Incorporated (StorCase) warrants that its products will be free
from defects in material and workmanship, subject to the conditions and limitations set forth
below. StorCase will, at its option, either repair or replace any part of its product that proves
defective by reason of improper workmanship or materials. Repair parts or replacement
products will be provided by StorCase on an exchange basis, and will be either new or
reconditioned to be functionally equivalent to new.

This warranty does not cover any product damage that results from accident, abuse, misuse,
natural or personal disaster, external power surge or failure, or any unauthorized disassem­bly, repair or modification. StorCase will not be responsible for any software, firmware or other
customer data stored within, or interfacing with a StorCase product.

Duration of Warranty

Seven-Year Warranty: The following StorCase products are covered by this warranty for

a period of seven (7) years from the original date of purchase from StorCase or its authorized
reseller: all Data Express® removable device enclosures and all StorCase interface cables and
accessories specifically intended for use with these products. Data Silo®, Data Stacker® and
InfoStation® products are covered by this warranty for a period of seven (7) years, excepting
the RAID controller, power supply, fan and blower components, which are covered by the
three-year warranty described below.

Three-Year Warranty: The following StorCase products are covered by this warranty for
a period of three (3) years from the original date of purchase from StorCase or its authorized
reseller: all Rhino®JR external expansion chassis, all RhinoJR removable drive enclosures,
and all RAID controller modules. In addition, the following components of the Data Express,
Data Silo, Data Stacker, InfoStation products are subject to warranty for a period of three (3)
years: all power supplies, fans and blowers.

Warranty Claim Requirements

To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.

For defective products returned directly to StorCase, a Return Material Authorization (RMA)
number must be obtained by calling StorCase Customer Service at [phone]. The RMA
number must be prominently displayed on the outside of the return package. Shipments must
be freight-prepaid and insured, and must include the product serial number, a detailed
description of the problem experienced, and proof of the original retail purchase date. Products
must be properly packaged to prevent damage in transit. Damage resulting from improper
packaging will not be covered by this warranty. The StorCase factory service center is located
at 17650 Newhope Street, Receiving Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.

StorCase Technology, Inc. DS560/DS570 User's Guide - Rev. A04

Free Technical Support

StorCase provides free technical support. If you experience any difficulty during the
installation or subsequent use of a StorCase product, please contact StorCases Technical
Support Department prior to servicing your system. This warranty covers only repair or
replacement of defective StorCase products, as described above. StorCase is not liable for,
and does not cover under warranty, any costs associated with servicing and/or installation
of StorCase products.

StorCase Technical Support can be reached in the U.S. at [phone] or toll-free at (888)
435-5460 (U.S. and Canada only). StorCase European Technical Support can be reached in
the U.K. at [phone].

Disclaimers

The foregoing is the complete warranty for the products identified above and
supersedes all other warranties and representations, whether oral or written.
StorCase expressly disclaims all warranties for the identified products, which are
not stated herein, including, to the extent permitted by applicable law, any implied
warranty of merchantability or fitness for a particular purpose. In no event will
StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other
incidental or consequential damages arising from the purchase, use or inability
to use a StorCase product, even if StorCase has been advised of the possibility

of such damages.

iii

Copyright © 2003 StorCase Technology. All rights reserved. All registered
trademarks are the property of StorCase Technology. All other logos and trademarks
are properties of their respective companies.

DS560/DS570 User's Guide - Rev. A04 StorCase Technology, Inc.

iv

Declaration of Conformity

Company Name:

Corporate Office Address:

Manufacturing Address:

Product Name:

Model Number:

Conforms to the following standards:

EMC Directives:
(89/336/EEC)

Low Voltage Directive:
(73/23/EEC)

Safety Standards:
CSA (NRTL/C)

TUV:

StorCase Technology, Inc.

17600 Newhope Street
Fountain Valley, CA 92708

17600 Newhope Street
Fountain Valley, CA 92708

Data Silo DS560 & DS570

S30G10X

EN 50081-1: 1992 Generic Emission

- EN 55022/CISPR22 Class A

- EN 61000-3-2 Harmonic Current

- EN 61000-3-3 Voltage Fluctuations and Flicker
EN 55024: 1998 ITE Immunity

- IEC 61000-4-2 - IEC 61000-4-5

- IEC 61000-4-3 - IEC 61000-4-6

- IEC 61000-4-4 - IEC 61000-4-8

- IEC 61000-4-11

EN 60950

CAN/CSA-C22.2 No. 60950
UL 60950, Third Edition

EN 60950: 2000

EMI Standards:

EMC Standards:

Year of Manufacture:

Signature:___________________
Full name: Dieter Paul
Position: President

StorCase Technology, Inc. DS560/DS570 User's Guide - Rev. A04

FCC Part 15, Class A

AS/NZS 3548 Information Technology Equipment

2002

Federal Communications Commission (FCC) Statement

RADIO FREQUENCY INTERFERENCE STATEMENT

You are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate that equipment.

This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.

Important Safety Instructions

1. Read all these instructions.

2. Save these instructions for later use.

3. Follow all warnings and instructions marked on the product.

4. Do not use this product near water.

5. This product should be operated from the type of power source indicated on the
marking label. If you are not sure of the type of power available, consult your dealer
or local power company.

6. Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltage points or other risk. Refer all servicing to service
personnel.

v

Wichtige Sicherheitshinweise

1. Diese Hinweise sollten vollständig durchgelesen werden.

2. Diese Hinweise für einen späteren Gebrauch aufbewahren.

3. Allen auf dem Gerät angebrachten Warnungen und Hinweisen folgen.

4. Das Gerät nicht in der Nähe von Wasser verwenden.

5. Das Gerät nur mit dem Aufkleber bezeichneten Netzspannung betreiben. Bei
Fragen über die Art der Netzspannung sollte der Händler oder das
Energieversorgungsunternehmen zu rate gezogen werden.

6. Nicht versuchen das Produkt selbst zu reparieren. In allen Produkten existieren
gefährliche elektrische Spannugen. Nicht das Gehäuse öffnen.

7. Wartungsarbeiten nur von qualifiziertern Kundendienstpersonal ausführen
laßen.

DS560/DS570 User's Guide - Rev. A04 StorCase Technology, Inc.

vi

Table of Contents

INTRODUCTION ..................................................................................................................... 1

Packaging Information .................................................................................................. 1

Serial Number ................................................................................................................ 1

General Description ...................................................................................................... 2

Chassis Front Panel ............................................................................................. 4

SCSI-IDE RAID Control Panel ................................................................................ 8

Chassis Rear Panel .............................................................................................. 9

INSTALLATION .................................................................................................................... 12

Drive Preparation ........................................................................................................ 12

Drive Installation (DS560) .................................................................................. 13

Drive Installation (DS570) .................................................................................. 14

Typical Dual Channel RAID Configuration ................................................................. 16

Optional Repeater Kit Configurations ................................................................ 17

CONFIGURATION ................................................................................................................ 19

Configuration Overview ............................................................................................. 19

Operation Mode .................................................................................................. 21

Mode Operation .................................................................................................. 22

Self-Diagnostic Mode ....................................................................................... 22

Configuration Mode .......................................................................................... 22

Configuring the RAID Controller ................................................................................. 24

Initial RAID Configuration.................................................................................... 24

Quick Set-Up ....................................................................................................... 24

Single Host Configuration .................................................................................. 24

Single Host Configuration for Logical Units ...................................................... 26

Dual Host Configuration ..................................................................................... 27

Array Management ..................................................................................................... 29

RAID Levels ........................................................................................................ 29

RAID Params Menu............................................................................................. 30

SCSI Params Menu ............................................................................................. 31

RS232 Params Menu .......................................................................................... 33

System Params Menu......................................................................................... 34

NVRAM Menu ..................................................................................................... 35

RAID Funcs Menu............................................................................................... 36

Expand RAID Capacity ....................................................................................... 38

Starting the Monitor Utility........................................................................................... 39

Selecting Menu Options ..................................................................................... 41

StorCase Technology, Inc. DS560/DS570 User's Guide - Rev. A04

APPENDICES .................................................................................................................... 43

Appendix A - Specifications/Dimensions .................................................................. 44

Appendix B - Array Basics........................................................................................ 48

Array Types........................................................................................................ 48

Mixing Disks from Different Manufacturers or with Different Capacities ....... 49

Mixing Disks on Different RAID Controller Channels ........................................ 49

Comparing RAID Levels ..................................................................................... 50

Appendix C - Troubleshooting ................................................................................... 51

StorCase Technical Support .............................................................................. 51

Troubleshooting .................................................................................................. 51

Error Messages .................................................................................................. 54

Reader's Comments............................................................................................................ 57

vii

NOTICE: This User's Guide is subject to periodic updates without notice. While reasonable

DS560/DS570 User's Guide - Rev. A04 StorCase Technology, Inc.

efforts have been made to ensure the accuracy of this document, Storcase
Technology, Inc. assumes no liability resulting from errors or omissions in this
publication, or from the use of the information contained herein.

Please check StorCase's web site at http://www.storcase.com or contact your
StorCase representative for the latest revision of this document.

viii

List of Figures

Figure 1: Data Silo SCSI-IDE Enclosure (DS570 Shown) ............................................ 3

Figure 2A: Data Silo DS560 (Front) ................................................................................. 4

Figure 2B: Data Silo DS570 (Front) ................................................................................. 4

Figure 3: Indicator and Control Panel ............................................................................ 6

Figure 4A: DE90 Receiving Frame Front Panel ............................................................... 6

Figure 4B: DE110 Receiving Frame Unit ID Number and Activity Display ..................... 7

Figure 5: RAID Control Panel ......................................................................................... 8

Figure 6: Rear Panel .................................................................................................... 10

Figure 7: Enlarged View of I/O Panel .......................................................................... 11

Figure 8: Drive Installation Assembly (DS560 Only) .................................................. 13

Figure 9: Drive Installation Assembly (DS570 Only) .................................................. 14

Figure 10: Typical Dual Channel RAID Configuration ................................................... 16

Figure 11: Typical Dual Ch. RAID Configuration with One Optional Repeater Kit ...... 17

Figure 12: Typical Dual Ch. RAID Configuration with Two Optional Repeater Kits .... 18

Figure 13: LCD Display and Control Panel .................................................................... 19

Figure 14: DB9 Port Location......................................................................................... 39

Figure 15: Monitor Utility Screen ................................................................................... 40

Figure A-1: Physical Dimensions .................................................................................... 47

List of Tables

Table 1: DE90 Receiving Frame Front Panel Indicator Conditions ................................... 7

Table 2: LCD Display Components ................................................................................... 20

Table 3: Main Menu Options ............................................................................................. 23

Table 4: SCSI Set-Up ........................................................................................................ 25

Table 5: LUN Set-Up ......................................................................................................... 28

Table 6: RAID Level Comparisons ................................................................................... 29

Table 7: Modem & Terminal Port Settings ........................................................................ 33

Table 8: Terminal Program Communications Parameters ............................................... 40

Table 9: Selecting Menu Options ..................................................................................... 41

Table B-1: RAID Level Comparisons ................................................................................... 50

Table C-1: Error Messages .................................................................................................. 54

StorCase Technology, Inc. DS560/DS570 User's Guide - Rev. A04

Introduction 1

INTRODUCTION

PackagingInformation

The StorCase Technology SCSI-to-IDE RAID enclosure is shipped in a container designed to
provide protection and prevent damage during shipment. The unit was carefully inspected
before and during the packing procedure at the factory. Evidence of any damage to the unit
should be reported to the shipper immediately.

If the wrong model has been received, please call your reseller or StorCase at (800) 435­0642 to arrange for a Return Material Authorization (RMA). StorCase cannot accept returns
which do not display an RMA number on the outside of the package. Return the unit with all
the original packing materials.

Before removing any component from its packaging, discharge any static electricity by
touching a properly grounded metal object.

Serial Number

The unit is labeled with a serial number. This number must be reported to the StorCase Customer
Service Representative in order to receive a Return Material Authorization (RMA) for warranty
claims. Locate the serial number label and record the number in the space provided below.

Serial Number:

DS560/DS570 User's Guide - Rev. A04 StorCase Technology, Inc.

2 Introduction

GeneralDescription

CAUTION: The DS560/DS570 chassis contains NO USER SERVICEABLE parts inside

NOTES: The configuration and use of the SCSI-to-IDE RAID Controller requires a

The StorCase Technology Data Silo DS560 and DS570 SCSI-to-IDE RAID enclosures (Figure

1) are a cost-effective, high performance RAID solution, incorporating the Data Silo expansion
chassis and Data Express removable drive enclosures. The DS560 provides rugged and
reliable housing for one (1) SCSI-to-IDE RAID controller and eight (8) DE90i-A100s, while the
DS570 provides rugged and reliable housing for one (1) SCSI-to-IDE RAID controller and eight
(8) DE110s.

Product Features:

 Supports RAID levels 0, 1, 0+1, 3, and 5
 O/S independent (no special software drivers required)
 Supports dual Ultra160 SCSI channels
 Supports up to eight (8) Ultra ATA/100 IDE drives
 Online Capacity Expansion (OCE) allows adding drives without interruptions
 128MB of PC-100 or PC-133 Compatible SDRAM 144-pin SODIMM memory module
 Supports Automatic Hot Swap, Hot Spare and Drive Rebuild
 Supports up to 8 LUNs
 Supports Page/FAX notification event
 Supports daisy-chaining with optional repeater kit

the unit. Refer ALL servicing to qualified personnel!

certain level of expertise and experience on the part of the user/integrator.
Since there are many configuration options and variables (ie. host plat­forms, applications, etc.), only general guidelines will be discussed in
this User's Guide.

Refer to the Data Silo DS550 User's Guide, Data Express DE90i-A100
or DE110 User's Guide for additional operating and installation informa­tion. Also refer to the disk manufacturer's documentation for specific
information regarding the disks.

StorCase Technology, Inc. DS560/DS570 User's Guide - Rev. A04

Introduction 3

This User's Guide describes the basic steps required to use the StorCase Data Silo SCSI-to­IDE RAID enclosure. This guide supplements documentation provided with the Data Silo DS550,
Data Express DE90i-A100, and Data Express DE110.

S_IDE03

Figure 1: Data Silo SCSI-to-IDE Enclosure

(DS570 Shown)

DS560/DS570 User's Guide - Rev. A04 StorCase Technology, Inc.

4 Introduction

Chassis Front Panel

(Figures 2A & 2B)

RAID

Display &

Control Panel

Control

Panel

Key

Lock

LEDs

DE90 Drive

Enclosure

S_IDE01

Figure 2A: Data Silo DS560

(Front)

Display &

Control Panel

RAID

Control

Panel

Key

Lock

Unit ID Number

and Activity Display

Indicator

DE110 Drive

Enclosure

S_IDE01A

Figure 2B: Data Silo DS570

(Front)

StorCase Technology, Inc. DS560/DS570 User's Guide - Rev. A04

Introduction 5

 RAID Control Panel - Refer to Figure 5.

 Key Lock/Drive Power Switch - Performs three (3) functions. The key lock

assures proper seating of the device carrier within the receiving frame, turns power
to the device ON and OFF, and prevents unauthorized removal or installation of the
carrier. For the computer to access data on the drive, the key lock must be turned
counterclockwise to the locked position.

 Display and Control Panel (Figure 3) - The display contains seven (7) lights

which provide the following information:

Power ON - Steady glow indicates that power is being supplied to the Data Silo
chassis.

Temp Warning - Flashing red indicates that internal operating temperature has
reached 43° C (109° F). Audible alarm (buzzer) will also sound.

NOTE: Warning message will also display on the RAID Controller LCD Screen (or

Blower 1 or 2 Failure - Flashing red indicates a blower has failed. Audible alarm

(buzzer) will also sound.

NOTE: Warning message will also display on the RAID Controller LCD Screen (or

Power Supply 1 Failure - Flashing red indicates first power supply has failed.

Audible alarm (buzzer) will also sound.

Power Supply 2 Failure - Flashing red indicates second power supply has failed.
Audible alarm (buzzer) will also sound.

Mute - When switch is depressed, a steady yellow glow indicates the alarm buzzer
has been disabled. Depress again to enable buzzer.

Reset - Depress switch to reset chassis and clear any error conditions.

remote terminal if Monitor Utility is used). Refer to Appendix C for further
information.

remote terminal if Monitor Utility is used). Refer to Appendix C for further
information.

DS560/DS570 User's Guide - Rev. A04 StorCase Technology, Inc.

6 Introduction

Indicator and Control Panel

Power ON (Green)

Temperature Warning (Red)

Blower 1 or 2 Failure (Red)

2

1

Power Supply 2 Failure (Red)

Power Supply 1 Failure (Red)

Mute (Yellow)

Reset (Yellow)

S_IDE04

Figure 3: Indicator and Control Panel

(Applies to DS560 model only)

 Front Panel Indicator LEDs (Figure 3A) - Indicator LEDs on the DE90i-A100

receiving frame front panel provide important operating information based on the
conditions listed in Table 1.

Figure 4A: DE90 Receiving Frame Front Panel

StorCase Technology, Inc. DS560/DS570 User's Guide - Rev. A04

Introduction 7

Table 1: DE90 Receiving Frame Front Panel Indicator Conditions

CONDITION LED A LED B LED C

Carrier removed from receiving frame, power on ON OFF OFF
Carrier in receiving frame, unlocked position ON BLINK OFF
Carrier in receiving frame, locked position ON

(1)

ON

(1)

OFF
Drive activity active BLINK ON OFF
Invalid Master/Slave jumper configuration on J5 BLINK BLINK BLINK

(1)

Indicators A and B will alternately blink during the 10 second drive spin down/up period after the key has been turned on or off.

When the carrier has been unlocked from the receiving frame, these lights will flash as the drive spins down. DO NOT REMOVE
THE CARRIER FROM THE RECEIVING FRAME DURING THIS PERIOD to prevent possible drive damage.

(Applies to DS570 model only)

 Unit ID Number and Activity Display Indicator(s) -Display the physical address

of the DE110 device carrier if the carrier is Installed and Locked into the receiving
frame or if the carrier is removed from the receiving frame. If the carrier is Installed
but not Locked in the receiving frame, a "u" will be displayed to indicate an unlocked
condition. The unit ID number is factory-set to "0" on both DE110 receiving frames.

A small dot next to the unit ID number illuminates to indicate when the host computer
is accessing the data on the DE110 carrier. This dot will flash during communication
with the host computer (Figure 4B).

Figure 4B: DE110 Receiving Frame Unit ID Number and Activity Display

DS560/DS570 User's Guide - Rev. A04 StorCase Technology, Inc.

8 Introduction

SCSI-to-IDE RAID Control Panel

(Figure 5)

 Activity LED - Indicates that data is being accessed.

 Scroll UP/DOWN Buttons - Used to navigate through the RAID Controller menu.

 Enter Button - Used to select a menu option, open a sub-menu, or select a value.

 Escape Button - Used to exit a sub-menu and return to the previous menu.

 Power LED - Steady glow indicates normal power operation. No glow indicates no

A/C power.

 LCD Display - Displays menu options and messages for configuration.

LCD

Display

S_IDE02

Activity

LED

Scroll UP

Button

Scroll DOWN

Button

Enter

Button

Escape

Button

Power

LED

Figure 5: RAID Control Panel

StorCase Technology, Inc. DS560/DS570 User's Guide - Rev. A04

Introduction 9

Chassis RearPanel

(Figures 6 & 7)

NOTE: If a module slot is to be left empty, the filler plate (provided) must be installed.

Installation of the filler panel is necessary for proper cooling inside chassis.

 SCSI I/O Connectors - The DS570 comes equipped with two (2) Ultra160 68-pin

HD connectors.

Host Ch. 1 - Connects to SCSI Host 1.

Host Ch. 2 - Connects to SCSI Host 2.

 DB9 Connectors - The DS570 comes equipped with two (2) DB9 serial connectors.

(RS-232) - Connects to a VT-100/ANSI terminal via a DB9-DB9 cable (provided).
Refer to section "Monitor Utility" for further information.

(MODEM) - Connects to a modem for Page/FAX notification. Refer to section
"System Params Menu" for further information.

 Power Supply Module(s) - Dual 400W auto-ranging power supply modules run

in Shared Mode which allows both to operate at reduced wattage and lower
operating temperature. In the event that one power supply should fail, the other will
carry the full load.

Blower Vent(s) - Two (2) adjustable dual-speed blowers (one in each power
supply module) provide ample cooling of chassis (79 CFM Total).

Module Handle(s) - Provide a sturdy grip for the installation and removal of the
power supply modules.

WARNING: DO NOT USE MODULE HANDLES TO LIFT CHASSIS! These

Power Switch(es) - Rocker switch(es) control power to the power supply

module(s).

A/C Power In - Accepts U.S. and other available international standard power
cords.

DS560/DS570 User's Guide - Rev. A04 StorCase Technology, Inc.

handles are specifically designed for the installation and re­moval of modules only!

10 Introduction

Blower Speed Selector Switch(es) - Allow user to manually select between two
speeds (Low & High) for each blower. HIGH speed (factory default) is recom­mended for high performance (10K RPM and higher) drives.

NOTE: In the event a blower fails, always set the speed of the remaining blower

to HIGH.

Status LED(s) -

Green = Steady glow indicates normal power supply/blower operation.

OFF = No glow indicates a fault in either the power supply or blower

(or both). Refer to the Indicator and Control Panel LEDs on the
front of the DS570 for further information.

 Factory-Reserved - Allows the installation of future StorCase upgrade products.

 Logic Card - Allows easy access to the DS570 hot-pluggable daughterboard (refer

to the Data Silo DS550 User's Guide for further information).

A/C Power

Switch

A/C Power

In

Power Cord

Retainer Clip

Factory

Reserved

68-pin HD
SCSI I/Os

DB9

Connectors

S_IDE08

Blower

Power Supply

Module Status

Captive

Screw

Vent

LED

Module
Handle

Blower Speed

Selector Switch

Logic

Card

400W Power

Supply Module

Figure 6: Rear Panel

StorCase Technology, Inc. DS560/DS570 User's Guide - Rev. A04

Introduction 11

Host Ch. 1

Host Ch. 2

DB9 Connector

(RS-232)

DB9 Connector

(MODEM)

Figure 7: Enlarged View of I/O Panel

S_IDE09

DS560/DS570 User's Guide - Rev. A04 StorCase Technology, Inc.

12 Installation

INSTALLATION

CAUTION: The DS560/DS570 chassis contains NO USER SERVICEABLE parts inside

NOTE: Refer to the Data Silo DS550 User's Guide, Data Express DE90i-A100

the unit. Refer ALL servicing to qualified personnel!

or DE110 User's Guide for additional operating and installation informa­tion. Also refer to the disk manufacturer's documentation for specific
information regarding the disks.

Drive Preparation

1. Remove the drive from its protective packaging.

2. Plastic Drive Bezel: If the drive came equipped with a plastic front bezel, it

must be removed before installing the drive into the drive carrier.

3. Master/Slave Drive Selection:

DS560 only - In most cases, your drive will be factory-configured as a Master

DS570 only - In most cases, your drive will be factory-configured as a Master

Ultra ATA/100 drive using a jumper plug on the drive itself. No
configuration changes are required.

Drive using a jumper option on the drive itself. StorCase
however, recommends reconfiguring the drive to Cable Select
instead. This can be done by configuring the jumper option on
the drive itself (refer to the drive manufacturer's documentation
for further information).

NOTE: Since specifications (specifically, pin assignments) between drive

StorCase Technology, Inc. DS560/DS570 User's Guide - Rev. A04

manufacturers may vary, please refer to your drive manufacturer's
documentation for exact information regarding Cable Select configuration.