DE100i-A66 User's Guide - Rev. A00StorCase Technology Inc.
ii
LIMITED WARRANTY
STORCASE TECHNOLOGY INC. ("StorCase") warrants that the following products will be free
from defects in material and workmanship for a period of seven (7) years from the date of
purchase from StorCase or its authorized reseller: all Data Silo® and Data Stacker® external
expansion chassis, all Data Express® removable device enclosures and all StorCase interface
cables and accessories specifically intended for use with these products. Subject to the
conditions and limitations set forth below, StorCase will, at its option, either repair or replace
any part of its product that proves defective by reason of improper workmanship or materials.
Repair parts or replacement products will be provided by StorCase on an exchange basis, and
will be either new or refurbished to be functionally equivalent to new.
This warranty will not be responsible for any software, firmware or other customer data stored
within, or interfacing with a StorCase product.
Warranty Claim Requirements
To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.
For defective product returns directly to StorCase, a Return Material Authorization
("RMA") number must be obtained by calling StorCase Customer Service at (714) 445-3455.
The RMA number must be prominently displayed on the outside of the return package.
Shipments must be freight-prepaid and insured, and must include the product serial number,
a detailed description of the problem experienced, and proof of the original purchase date.
Products must be properly packaged to prevent damage in transit. Damage resulting from
improper packaging will not be covered by this warranty. The StorCase factory service center
is located at 3400 S. Susan Street, RMA Dept., Santa Ana, California 92704, U.S.A.
Free Technical Support
StorCase provides free technical support. If you experience any difficulty during the
installation or subsequent use of a StorCase product, please contact StorCase's Technical
Support Department prior to servicing your system. This warranty covers only repair or
replacement of defective StorCase products, as described above. StorCase is not liable for,
and does not cover under warranty, any costs associated with servicing and/or installation
of StorCase products.
StorCase Technical Support can be reached in the U.S. at (714) 435-1858 or toll-free at (888)
435-5460 (U.S. and Canada only). StorCase European Technical Support can be reached
from within the U.K. at 01932 738915.
The foregoing is the complete warranty for the products identified above and
supersedes all other warranties and representations, whether oral or written.
StorCase expressly disclaims all warranties for the identified products which are
not stated herein, including, to the extent permitted by applicable law, any implied
warranty of merchantability or fitness for a particular purpose. In no event will
StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other
incidental or consequential damages arising from the purchase, use or inability
to use a StorCase product, even if StorCase has been advised of the possibility
of such damages.
StorCase website at http://www.storcase.com or contact your StorCase
representative for the latest revision of this document.
Introduction1
DATA EXPRESS® DE100i-A66 INTRODUCTION
PackagingInformation
The StorCase Technology Data Express® system is shipped in a container designed to provide
protection and prevent damage during shipment. The Data Express unit was carefully
inspected before and during the packing procedure at the factory. Bent or broken connectors,
or evidence of other damage to the Data Express should be reported to the shipper immediately.
Refer to Figure 1 for the package contents.
If the wrong Data Express model has been received, please call StorCase at (800) 435-0642.
A staff member will give you a Return Material Authorization (RMA) number to facilitate
processing. StorCase cannot accept returns which do not display an RMA number on the
outside of the package. Return the unit with all the original packing materials.
Before removing any component from its packaging, discharge any static electricity by
touching a properly grounded metal object.
1. Cable Cover
2. Alignment Tool
3. Drive Lock Keys
4. Receiving Frame
5. Drive Carrier
6. User's Guide
7. #6-32 x 1/4" Phillips Machine Hd.
Mounting Screws
8. #6-32 x 3/16" Phillips F.H. Mounting
Screws
Figure 1: Package Contents
DE100i-A66 User's Guide - Rev. A00StorCase Technology Inc.
2Introduction
Package Contents
The DE100i-A66 package contents include the following items:
Table 1: Shipping Contents
One StorCase Data Express DE100i-A66 DE100i-CA66DE100i-RA66
ATA/66 Removable EnclosurePart Number (Carrier & RF)(Carrier) (Receiving Frame)
Drive CarrierDE100i-CA66(1)(1)
Receiving FrameDE100i-RA66(1)(1)
Alignment ToolD45-0000-0037(1)(1)
Phillips Mounting Screws (#6-32 x 3/16D45-4040-0087(6)(6)
F.H. to attach drive and cable cover)
Phillips Mounting Screws (#6-32 x 1/4)D45-0000-0004(4)(4)
to attach receiving frame to computer)
Cable CoverD10-4040-0151(1)(1)
Drive Lock KeysD45-0000-0059(3)(3)
User's GuideD89-0000-0103(1)(1)(1)
If any items are missing or damaged, contact your StorCase dealer for a replacement.
Serial Numbers
Both the Data Express receiving frame and carrier are labeled with serial numbers. These
numbers must be reported to the StorCase Customer Service Representative in order to
receive a Return Material Authorization (RMA) for warranty claims. Locate the serial number
labels and record the numbers in the spaces provided below.