InfoStation 14-Bay U320 User's Guide - Rev. A00StorCase Technology, Inc.
Fountain Valley, CA 92708-9885
ii
LIMITED WARRANTY
STORCASE TECHNOLOGY, Incorporated (StorCase) warrants that its products will be free
from defects in material and workmanship, subject to the conditions and limitations set forth
below. StorCase will, at its option, either repair or replace any part of its product that proves
defective by reason of improper workmanship or materials. Repair parts or replacement
products will be provided by StorCase on an exchange basis, and will be either new or
reconditioned to be functionally equivalent to new.
This warranty does not cover any product damage that results from accident, abuse, misuse,
natural or personal disaster, external power surge or failure, or any unauthorized disassembly, repair or modification. StorCase will not be responsible for any software, firmware or other
customer data stored within, or interfacing with a StorCase product.
Duration of Warranty
Seven-Year Warranty: The following StorCase products are covered by this warranty for
a period of seven (7) years from the original date of purchase from StorCase or its authorized
reseller: all Data Express® removable device enclosures and all StorCase interface cables and
accessories specifically intended for use with these products. Data Silo®, Data Stacker® and
InfoStation® products are covered by this warranty for a period of seven (7) years, excepting
the RAID controller, power supply, fan and blower components, which are covered by the
three-year warranty described below.
Three-Year Warranty: The following StorCase products are covered by this warranty for
a period of three (3) years from the original date of purchase from StorCase or its authorized
reseller: all Rhino®JR external expansion chassis, all RhinoJR removable drive enclosures,
and all RAID controller modules. In addition, the following components of the Data Express,
Data Silo, Data Stacker, InfoStation products are subject to warranty for a period of three (3)
years: all power supplies, fans and blowers.
Warranty Claim Requirements
To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.
For defective products returned directly to StorCase, a Return Material Authorization (RMA)
number must be obtained by calling StorCase Customer Service at (714) 445-3455. The RMA
number must be prominently displayed on the outside of the return package. Shipments must
be freight-prepaid and insured, and must include the product serial number, a detailed
description of the problem experienced, and proof of the original retail purchase date. Products
must be properly packaged to prevent damage in transit. Damage resulting from improper
packaging will not be covered by this warranty. The StorCase factory service center is located
at 17650 Newhope Street, Receiving Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.
StorCase provides free technical support. If you experience any difficulty during the
installation or subsequent use of a StorCase product, please contact StorCases Technical
Support Department prior to servicing your system. This warranty covers only repair or
replacement of defective StorCase products, as described above. StorCase is not liable for,
and does not cover under warranty, any costs associated with servicing and/or installation
of StorCase products.
StorCase Technical Support can be reached in the U.S. at (714) 438-1858 or toll-free at (888)
435-5460 (U.S. and Canada only). StorCase European Technical Support can be reached in
the U.K. at +44 (0) 1932 738900.
Disclaimers
The foregoing is the complete warranty for the products identified above and
supersedes all other warranties and representations, whether oral or written.
StorCase expressly disclaims all warranties for the identified products, which are
not stated herein, including, to the extent permitted by applicable law, any implied
warranty of merchantability or fitness for a particular purpose. In no event will
StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other
incidental or consequential damages arising from the purchase, use or inability
to use a StorCase product, even if StorCase has been advised of the possibility
You are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate that equipment.
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.
Important Safety Instructions
1.Read all these instructions.
2.Save these instructions for later use.
3.Follow all warnings and instructions marked on the product.
4.Do not use this product near water.
5.This product should be operated from the type of power source indicated on the
marking label. If you are not sure of the type of power available, consult your dealer
or local power company.
6.Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltage points or other risk. Refer all servicing to service
personnel.
v
Wichtige Sicherheitshinweise
1.Diese Hinweise sollten vollständig durchgelesen werden.
2.Diese Hinweise für einen späteren Gebrauch aufbewahren.
3.Allen auf dem Gerät angebrachten Warnungen und Hinweisen folgen.
4.Das Gerät nicht in der Nähe von Wasser verwenden.
5.Das Gerät nur mit dem Aufkleber bezeichneten Netzspannung betreiben. Bei Fragen
über die Art der Netzspannung sollte der Händler oder das
Energieversorgungsunternehmen zu rate gezogen werden.
6.Nicht versuchen das Produkt selbst zu reparieren. In allen Produkten existieren
gefährliche elektrische Spannugen. Nicht das Gehäuse öffnen.
7.Wartungsarbeiten nur von qualifiziertern Kundendienstpersonal ausführen laßen.
InfoStation 14-Bay U320 User's Guide - Rev. A00StorCase Technology, Inc.
efforts have been made to ensure accuracy of this document, Storcase Technology, Inc. assumes no liability resulting from errors or omissions in this publication,
or from the use of the information contained herein.
Please check the StorCase web site at http://www.storcase.com or contact your
StorCase representative for the latest revision of this document.
Introduction1
INTRODUCTION
CAUTION:The InfoStation contains NO USER SERVICEABLE parts inside the unit.
NOTES:The installation, configuration, and use of the StorCase InfoStation chas-
Refer ALL servicing to qualified service personnel!
VHDCI connectors are easily damaged by improper handling. Visually
inspect each connector for bent contacts and carefully align prior to
insertion.
sis requires a certain level of expertise and experience on the part of the
user/integrator. Since there are many configuration options and variables
(ie. host platforms, applications, etc), only general/typical configuration
guidelines will be discussed in this User's Guide.
For installation information, refer to the InfoStation Installation Guide.
PackagingInformation
The StorCase Technology InfoStation external expansion chassis is shipped in a container
designed to provide protection and prevent damage during shipment, as confirmed by the
International Safe Transit Association (ISTA Procedure 1A). The InfoStation was carefully
inspected before and during the packing procedure at the factory. Evidence of any damage
to the InfoStation should be reported to the shipper immediately.
If the wrong InfoStation model has been received, please call your reseller or StorCase at
(800) 435-0642 to arrange for a Return Material Authorization (RMA). StorCase cannot accept returns which do not display an RMA number on the outside of the package. Return the
unit with all the original packing materials.
Before removing any component from its packaging, discharge any static electricity by
touching a properly grounded metal object.
Serial Number
The InfoStation is labeled with a serial number. This number must be reported to the StorCase
Customer Service Representative in order to receive a Return Material Authorization (RMA)
for warranty claims. Locate the serial number label and record the number in the space
provided below.
InfoStation Serial Number:
InfoStation 14-Bay U320 User's Guide - Rev. A00StorCase Technology, Inc.
2Introduction
GeneralDescription
NOTE:For SCSI Ultra320 operation, the InfoStation requires Ultra320 drives,
Ultra320 HBA, Ultra320-compliant cabling (internal and external), and
Ultra320 repeater modules installed.
The StorCase® Technology InfoStation® intelligent rack-mount expansion chassis is
designed to support the latest high-density, high-speed SCSI disk drive technologies for use
in network server, fault-tolerant and/or mission-critical applications. The InfoStation is
designed to support 3.5" form factor, low profile (1" high) SCSI Ultra320 devices.
The InfoStation's backplane design can accommodate up to fourteen (14) single-connect SCA
SCSI devices (Figure 1). Each chassis is constructed of rugged steel, lightweight aluminum
and plastic, and is equipped with Two (2) 650 watt redundant, hot-swappable power supply
modules, Two (2) redundant, hot swappable blower modules (depending on the model) and
a User Interface module designed to provide continual chassis data feedback and control of
drive configurations.
The InfoStation SCSI backplane comes standard with either one (1), two (2), or four (4) Ultra320
repeater modules (for Ultra320 operation and daisy-chaining applications). InfoStation can
easily be upgraded with additional I/O repeater modules to support up to four channels (refer
to Appendix B for further information).
The InfoStation also incorporates "Soft Start" circuitry which eliminates in-rush current to each
of the installed drives during spin-up, as well as avoid power arcing during drive insertion.
Another unique feature of the InfoStation is the InfoMon® monitoring utility program. InfoMon
is a console utility that provides the InfoStation with web-based monitoring capability via a serial
connection. InfoMon also provides the User the ability to easily configure both device and
chassis settings with a few clicks of the mouse! Refer to Appendix B for further information
on InfoMon.
The latest versions of the InfoMon utility program and User's Guide can be downloaded (free
of charge) from the StorCase web site (http://www.storcase.com). Contact StorCase for
further information. Refer to Appendix B for further information on optional InfoStation
accessories.
A SAF-TE Processor Board is also available as an InfoStation upgrade option. Refer to
Appendix B for further information on optional InfoStation accessories.
Using a modular approach supported by redundant features and hot swapping capabilities,
the InfoStation will provide continued data availability and allow for ease of maintenance and
minimal system down time.
The modular and scalable design of the InfoStation chassis also allows a variety of product
upgrades to be offered, such as Dual SCSI-to-SCSI and FC-to-SCSI RAID Controller modules.
Upgrade modules (such as SNMP) are anticipated InfoStation options.
This User's Guide describes the steps required for installing drive(s) into the InfoStation
external expansion chassis. This guide is intended to supplement documentation provided with
the host computer system, the operating system, and the drive(s) to be installed within the
InfoStation.
Features:
4U Rack Mount Chassis
Fourteen (14) removable low-profile drive carriers
SCSI Ultra320 drive support
Scalable backplane design
Corrosion-resistant steel construction
Two (2) hot-swappable high-pressure/variable-speed blower modules
Two (2) 650W hot-swappable power supply modules
Eight-Character scrolling display and control panel
Audible alarm
Status indicators at each bay
1, 2, or 4-Channel Configurable
RAID ready (Optional SCSI-to-SCSI and FC-to-SCSIRAID Controller Modules
"Soft Start" circuitry
Web-based monitoring utility
7-year limited warranty* and free 24/7 technical support
available)
* 3 year limited warranty on Power & Cooling modules
InfoStation 14-Bay U320 User's Guide - Rev. A00StorCase Technology, Inc.
4Introduction
FrontPanel
(Figure 2)
User Interface Module(UIM) - Provides control of drive set-up options while the
8-character LED panel displays system statuses, alarms, and warnings. Refer to
section "InfoStation User Interface" for further information.
SCA Drive Carrier(s) - Accommodate up to fourteen (14) 3.5" low-profile single-
connect SCSI devices. Backplane design with direct-connect SCA connectors
eliminates cable connections to SCSI drives, increases data integrity, and supports
drive hot swappability.
Drive Carrier LED(s) - Provides the following information:
Drive Ready -Indicates that the drive is properly installed and ready for
access.
Drive Activity -Indicates that the drive is being accessed.
Drive Fault -Indicates a drive failure.
Key Lock(s) - Assure proper seating of the drive carrier within the chassis and
prevent unauthorized removal or installation of the carrier.
NOTE:The key lock is only to prevent unauthorized removal or installation of the
Insert/Remove Push Button(s) - Allow the drive carrier(s) to be removed and
installed at anytime (Refer to the InfoStation Installation Guide for further information).
Chassis Handle(s) - Provide a sturdy grip for the installation and removal of the
handles are specifically designed for the installation and removal of modules only!
Introduction7
Power Supply Module(s) - Depending on the model, either one (1) or two (2) 650W
redundant, hot swappable power supply modules. Each module features overvoltage and overcurrent protection, total usage hours, and power supply fault detection.
Power Supply Module LED(s) -
Green LED -Steady glow indicates normal power supply operation.
No glow indicates no A/C power or abnormal DC voltage range.
Red LED -Flashing indicates temperature or over/undervoltage condi-
tions.
Power Supply Handle(s) with Locking Thumbscrew(s) - Lock the power
supply module into the InfoStation chassis and allow for easy installation and removal
of the power supply module(s).
Power Switch(es) - Rocker switch(es) control power to the power supply
module(s).
A/C Power In - Accepts U.S. and other available international standard power
cables.
Module Options - Allow the installation of StorCase upgrade products such as
optional Dual SCSI-to-SCSI or FC-to-SCSI RAID controller modules. Upgrade modules
(such as SNMP), are also anticipated InfoStation options.
I/O Repeater
Module LEDs
I/O Repeater
Module
Module
Options
I/O Blank
Plate
Power Supply
Module LEDs
Power Supply
Handle
Power Supply
Module
Power
Switch
Locking
Thumbscrew
Blower
Module
LEDs
Module
Handle
Blower
Module
Figure 3: InfoStation Rear Panel
(Dual-Channel Version shown)
InfoStation 14-Bay U320 User's Guide - Rev. A00StorCase Technology, Inc.
8InfoStation User Interface
INFOSTATION USER INTERFACE
CAUTION:The User Interface Module contains NO USER SERVICEABLE PARTS in-
side the unit. Warranty is VOID if module is opened. Refer all servicing
to qualified service personnel!
The StorCase InfoStation is an intelligent external expansion chassis. Each InfoStation is
equipped with a comprehensive User Interface (UI) which provides chassis status based on
several internal environmental sensors. This section describes the InfoStation UI features and
functions.
The UI has two (2) main functions:
1. To display the enclosure's environmental status and indicate alarm conditions
2. To interact with the User to select drive bay SCSI IDs and the Enclosure ID
The UI is comprised of the following two components:
The InfoStation Display and Control Panel provides an 8-character scrolling display, system
status LEDs and control buttons (which allow the User to select system drive bay SCSI IDs,
Enclosure ID, etc.), and also to view up-to-date chassis environmental conditions.
NOTE:Alarm conditions cannot be reset! An alarm condition will automatically
InfoStation 14-Bay U320 User's Guide - Rev. A00StorCase Technology, Inc.
reset when the status of the failed component returns to normal.
10InfoStation User Interface
The UI Module (together with the drive bay, blower, power supply, and I/O modules) provides
the following enclosure monitoring and control capabilities:
1.Average internal temperature and the ambient external temperature of the InfoStation
2.InfoStation system 5V and 12V readings
3.SCSI mode for each channel - LVD or SE
4.Type of RAID Controller Module installed
5.Buzzer enable/disable
6.Drive bay SCSI ID set-up
7.Drive bay spin-up options set-up
8.Start-up banner set-up
9.Enclosure ID set-up
10.Serial port set-up
11.Variable blower speed levels
12.Fibre channel speed set-up
13.SAF-TE SCSI ID set-up
14.SAF-TE Board multiple LUN set-up
chassis
Default Display Mode
After the InfoStation's start up sequence, the front panel display will show the temperature
inside the enclosure. Under normal operation, the display shows the average temperature
of the enclosure:
T e m p : x x C
This display mode shows the enclosure's average temperature reading, with xx representing
the degrees in Celsius. The colon (:) will blink, indicating that the IFS II monitoring circuitry is
working.
NOTE:This display will be referred to as the Factory-Default Display.
At the Factory-Default Display, the user can view the User-Selectable Default Displays
(shown below) by simply using the UP and DOWN keys (refer to section "InfoStation MenuSystem" for further information).
B A N N E R
This display shows either the factory-default banner (StorCase), or a user-defined one. A
user-defined banner can be up to 8-characters long. The banner can be set with either the
UI Module (refer to section "Banner Set-Up" for further information) or via the InfoMon software
(refer to the InfoMon User's Guide for further information).
h h : m m z
This display shows the time maintained by the InfoStation. hh represents the hour and mm
is the minute. z represents A or P in the 12-hour time format (or blank if in the 24-hour time
format). The colon (:) will blink, indicating that the IFS II monitoring circuitry is working.
NOTE:The 24-hour time format is factory-default. To change into the 12-hour time
(AM/PM) format, the InfoMon software must be used (refer to the InfoMonUser's Guide for further information).
E n c I D : x x
This display shows the enclosure ID, with xx representing the ID number. The colon (:) will
blink, indicating that the IFS II monitoring circuitry is working.
InfoStation 14-Bay U320 User's Guide - Rev. A00StorCase Technology, Inc.
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