InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
Fountain Valley, CA 92708-9885
Page 3
ii
LIMITED WARRANTY
STORCASE TECHNOLOGY, Incorporated (StorCase) warrants that its products will be free
from defects in material and workmanship, subject to the conditions and limitations set forth
below. StorCase will, at its option, either repair or replace any part of its product that proves
defective by reason of improper workmanship or materials. Repair parts or replacement
products will be provided by StorCase on an exchange basis, and will be either new or
reconditioned to be functionally equivalent to new.
This warranty does not cover any product damage that results from accident, abuse, misuse,
natural or personal disaster, external power surge or failure, or any unauthorized disassembly, repair or modification. StorCase will not be responsible for any software, firmware or other
customer data stored within, or interfacing with a StorCase product.
Duration of Warranty
Seven-Year Warranty: The following StorCase products are covered by this warranty for
a period of seven (7) years from the original date of purchase from StorCase or its authorized
reseller: all Data Express® removable device enclosures and all StorCase interface cables and
accessories specifically intended for use with these products. Data Silo®, Data Stacker® and
InfoStation® products are covered by this warranty for a period of seven (7) years, excepting
the RAID controller, power supply, fan and blower components, which are covered by the
three-year warranty described below.
Three-Year Warranty: The following StorCase products are covered by this warranty for
a period of three (3) years from the original date of purchase from StorCase or its authorized
reseller: all Rhino®JR external expansion chassis, all RhinoJR removable drive enclosures,
and all RAID controller modules. In addition, the following components of the Data Express,
Data Silo, Data Stacker, InfoStation products are subject to warranty for a period of three (3)
years: all power supplies, fans and blowers.
Warranty Claim Requirements
To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.
For defective products returned directly to StorCase, a Return Material Authorization (RMA)
number must be obtained by calling StorCase Customer Service at (714) 445-3455. The RMA
number must be prominently displayed on the outside of the return package. Shipments must
be freight-prepaid and insured, and must include the product serial number, a detailed
description of the problem experienced, and proof of the original retail purchase date. Products
must be properly packaged to prevent damage in transit. Damage resulting from improper
packaging will not be covered by this warranty. The StorCase factory service center is located
at 3400 S. Susan Street, Storage RMA Dept., Santa Ana, California 92704, U.S.A.
StorCase provides free technical support. If you experience any difficulty during the
installation or subsequent use of a StorCase product, please contact StorCases Technical
Support Department prior to servicing your system. This warranty covers only repair or
replacement of defective StorCase products, as described above. StorCase is not liable for,
and does not cover under warranty, any costs associated with servicing and/or installation
of StorCase products.
StorCase Technical Support can be reached in the U.S. at (714) 438-1858 or toll-free at (888)
435-5460 (U.S. and Canada only). StorCase European Technical Support can be reached in
the U.K. at +44 (0) 1932 738900.
Disclaimers
The foregoing is the complete warranty for the products identified above and
supersedes all other warranties and representations, whether oral or written.
StorCase expressly disclaims all warranties for the identified products, which are
not stated herein, including, to the extent permitted by applicable law, any implied
warranty of merchantability or fitness for a particular purpose. In no event will
StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other
incidental or consequential damages arising from the purchase, use or inability
to use a StorCase product, even if StorCase has been advised of the possibility
AS/NSZ 3548 Information Technology Equipment
Supplier's Code Number N10664
2003
Page 6
Federal Communications Commission (FCC) Statement
RADIO FREQUENCY INTERFERENCE STATEMENT
You are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate that equipment.
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.
Important Safety Instructions
1.Read all these instructions.
2.Save these instructions for later use.
3.Follow all warnings and instructions marked on the product.
4.Do not use this product near water.
5.This product should be operated from the type of power source indicated on the
marking label. If you are not sure of the type of power available, consult your dealer
or local power company.
6.Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltage points or other risk. Refer all servicing to service
personnel.
v
Wichtige Sicherheitshinweise
1.Diese Hinweise sollten vollständig durchgelesen werden.
2.Diese Hinweise für einen späteren Gebrauch aufbewahren.
3.Allen auf dem Gerät angebrachten Warnungen und Hinweisen folgen.
4.Das Gerät nicht in der Nähe von Wasser verwenden.
5.Das Gerät nur mit dem Aufkleber bezeichneten Netzspannung betreiben. Bei Fragen
über die Art der Netzspannung sollte der Händler oder das
Energieversorgungsunternehmen zu rate gezogen werden.
6.Nicht versuchen das Produkt selbst zu reparieren. In allen Produkten existieren
gefährliche elektrische Spannugen. Nicht das Gehäuse öffnen.
7.Wartungsarbeiten nur von qualifiziertern Kundendienstpersonal ausführen laßen.
InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
efforts have been made to ensure accuracy of this document, Storcase Technology, Inc. assumes no liability resulting from errors or omissions in this publication,
or from the use of the information contained herein.
Please check the StorCase web site at http://www.storcase.com or contact your
StorCase representative for the latest revision of this document.
Page 10
Introduction1
INTRODUCTION
PackagingInformation
The StorCase Technology InfoStation external expansion chassis is shipped in a container
designed to provide protection and prevent damage during shipment, as confirmed by the
International Safe Transit Association (ISTA Procedure 1A). The InfoStation was carefully
inspected before and during the packing procedure at the factory. Evidence of any damage
to the InfoStation should be reported to the shipper immediately.
If the wrong InfoStation model has been received, please call your reseller or StorCase at
(800) 435-0642 to arrange for a Return Material Authorization (RMA). StorCase cannot accept returns which do not display an RMA number on the outside of the package. Return the
unit with all the original packing materials.
Before removing any component from its packaging, discharge any static electricity by
touching a properly grounded metal object.
Serial Number
The InfoStation is labeled with a serial number. This number must be reported to the StorCase
Customer Service Representative in order to receive a Return Material Authorization (RMA)
for warranty claims. Locate the serial number label and record the number in the space
provided below.
InfoStation Serial Number:
InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
Page 11
2Introduction
GeneralDescription
CAUTION:The InfoStation contains NO USER SERVICEABLE parts inside the unit. Refer ALL
servicing to qualified service personnel!
This unit has more than one power supply cord. Disconnect two power supply
cords before servicing to avoid electric shock.
VHDCI connectors are easily damaged by improper handling. Visually inspect
each connector for bent contacts and carefully align prior to insertion.
NOTES:The installation, configuration, and use of the StorCase InfoStation chassis
requires a certain level of expertise and experience on the part of the user/
integrator. Since there are many configuration options and variables (ie. host
platforms, applications, etc), only general/typical configuration guidelines will
be discussed in this User's Guide.
For installation information, refer to the InfoStation Installation Guide.
The StorCase® Technology InfoStation® intelligent 3U rack-mount expansion chassis is
designed to support the latest high-density, high-speed SCSI Ultra320 disk drive technologies for use in network server, fault-tolerant and/or mission-critical applications. The
InfoStation is designed to support 3.5" form factor, low profile (1" high) SCSI Ultra320 drives.
The InfoStation's dual backplane design can accommodate up to fourteen (14) Ultra320 drives
(Figure 1) and two (2) channels. Each channel supports seven (7) drives, with 320MB/sec
operation. Each chassis is constructed of rugged steel and lightweight aluminum, and is
equipped with two (2) 460 watt redundant, hot-swappable power supply modules, two (2)
hot swappable fan modules (320 CFM total), and a User Interface designed to provide visual
chassis feedback.
The InfoStation also incorporates "Soft Start" circuitry which eliminates in-rush current to each
of the installed drives during spin-up, as well as avoid power arcing during drive insertion.
Another unique feature of the InfoStation is the InfoMon® monitoring utility program. InfoMon
is a console utility that provides the InfoStation with web-based monitoring capability via a serial
connection. InfoMon also provides the User the ability to easily configure both device and
chassis settings with a few clicks of the mouse!
In addition, InfoMon allows the User to monitor the statuses and temperatures of individual
InfoStation modules and drive bays, etc., and can provide "real-time" updates via an Internet
connection. With the recent addition of the InfoMon Call Home feature, this information can
also be sent to a specific site for access by StorCase technical support staff in order to assist
with system troubleshooting. The Call Home feature also provides the ability to set-up a paging
function for notification of environmental alarm or warning conditions.
The latest versions of the InfoMon utility program and User's Guide can be downloaded (free
of charge) from the StorCase web site (http://www.storcase.com). Contact StorCase for
further information. Refer to Appendix B for further information on optional InfoStation
accessories.
Using a modular approach supported by redundant features and hot swapping capabilities,
the InfoStation will provide continued data availability and allow for ease of maintenance and
minimal system down time. The modular and scalable design of the InfoStation chassis also
allows a variety of future product upgrades to be offered. Upgrade modules (providing remote
diagnostics capabilities or SNMP compliance) will also be available as options in the near future.
This User's Guide describes the steps required for installing drive(s) into the InfoStation
external expansion chassis. This guide is intended to supplement documentation provided with
the host computer system, the operating system, and the drive(s) to be installed within the
InfoStation.
Features:
3U rack mount chassis
Dual channel (7 drives/channel)
Fourteen (14) removable low-profile drive carriers
SCSI Ultra320 drive support
Supports daisy-chaining
Supports drive hot swapping
User Interface Panel provides system status LEDs
RS-232 serial port provides interface for monitoring, configuration, and control
Corrosion-resistant steel construction
Two (2) 460W hot-swappable power supply modules
Two (2) hot-swappable fan modules (160 CFM per module)
Audible alarm
Status indicators on each drive carrier
7-year limited warranty* and free 24/7 technical support
* 3-year limited warranty on Power & Cooling Modules
InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
Page 13
4Introduction
FrontPanel
(Figure 2)
LED Indicator and User Interface Panel - LED indicators display system statuses,
alarms, and warnings. Refer to section "InfoStation User Interface" for further
information.
SCA Drive Carrier(s) - Accommodate up to fourteen (14) 3.5" low-profile SCSI
Ultra320 devices. Backplane design with direct-connect SCA connectors eliminates
cable connections to SCSI drives, increases data integrity, and supports drive hot
swappability.
Drive Carrier LED(s) - Provides the following information:
Drive Ready -Indicates that the drive is properly installed and ready for
Drive Activity -Indicates that the drive is being accessed.
Drive Fault -Indicates a drive failure.
Key Lock(s) - Assure proper seating of the drive carrier within the chassis and
prevent unauthorized removal or installation of the carrier.
access.
NOTE:The key lock is only to prevent unauthorized removal or installation of the
drive carrier. Locking the key lock is not requried for drive carrier operation.
Chassis Handle(s) - Provide a sturdy grip for the installation and removal of the
WARNING:DO NOT USE MODULE HANDLES TO LIFT CHASSIS! These handles are speci-
NOTE:Blank plate (provided) must be installed if any module slot is left empty. Instal-
I/O Module(s) -Depending on model, your InfoStation may come equipped with
Power Supply Module(s) - Two (2) 460W redundant, hot swappable power
fically designed for the installation and removal of modules only!
lation of the blank plate is necessary for proper cooling inside chassis.
either two (2) Ultra320 I/O modules or two (2) Ultra320 I/O repeater modules (for
daisy-chaining applications). Refer to Appendix B for further information.
supply modules. Each module features overvoltage and overcurrent protection, and
power supply fault detection.
Module LED(s) -
Green LED -Steady glow indicates normal power supply operation.
No glow indicates no A/C power.
Red LED -Steady glow indicates either:
Power supply failure.
or
A/C cord is plugged in, but power switch is in the OFF position.
Power Switch(es) - Rocker switch(es) control power to the power supply
module(s).
A/C Power In - Accepts U.S. and other available international standard power
cords.
Fan Module(s) - Two (2) redundant, hot swappable fan modules. Each module
contains two (2) high-pressure, variable-speed fans for ample chassis cooling (160
CFM per module).
Module Option - Allows the installation of StorCase upgrade products such as
an optional SNMP upgrade module. Refer to Appendix B for further information.
InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
Each InfoStation provides the user with a visual indication of chassis environmental and
configuration statuses, in addition to providing an RS-232 connection for system environmental
monitoring, configuration, and control (Figure 4).
Warning
Mute
RS-232
Serial Port
Figure 4: LED Indicator and UI Panel
LED Indicator/UI Panel Components
Power (Green) -ON = Power to the chassis is on.
Warning (Amber) -ON = One or more warning conditions
Fault (Red) -ON = One or more fault conditions
Mute (Amber) -ON = Audible alarm is disabled
Override (Amber) -ON = Warning condition commands are overridden
Power
Fault
Override
Reset
Switch
NOTE:Factory default is OFF (recommended).
Reset Switch -Resets InfoStation User Interface Module (will not reset SCSI
RS-232 Serial Port -RS-232 serial connection used for InfoStation external monitor-
InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
Bus)
ing, configuration, and control.
Page 17
8User Interface
Drive Carrier Interface Panel
Each InfoStation drive carrier provides a User interface for individual carrier operation.
LEDs
Drive
Drive
Drive
Fault
Carrier
Handle
Ready
Activity
Figure 5: InfoStation Drive Carrier Interface
The Drive Carrier Interface consists of the following indicators:
Table 1: Drive Carrier Interface Components
Key
Lock
IFS14_4
Drive Ready LED
Drive Activity LED
Drive Fault LED
Steady glow indicates that drive is inserted
and ready for access.
Flashing indicates that drive is inserted and
in the process of being powered up.
NOTES:A new drive can be inserted into an empty bay at anytime. However, the drive
1. Simply insert the drive carrier into the empty bay.
2. Drive is ready to be accessed when the Drive Ready LED glows.
will not be ready for access until the following procedure is followed.
The key lock is only to prevent unauthorized removal or installation of the drive
carrier. Locking the key lock is not required for drive carrier operation.
Removing a Drive Carrier (with Drive Installed)
CAUTION:Proper procedure must be followed when removing a disk drive from the drive
NOTE:Refer to the InfoStation Installation Guide for detailed information on inserting/
1. Verify that the Drive Activity LED is OFF before removing drive.
2. Unlock the key lock (if locked) and remove the drive carrier by pulling on carrier handle.
bay. It is the responsibility of the operator to ensure that the host does not
access the drive while attempting to remove the disk drive, and to follow the
procedure outlined below. Failure to do so may result in loss of data and/or
damage to the drive itself!
removing drives from the InfoStation chassis.
Configuring Device and Chassis Settings
NOTE:Refer to the InfoMon User's Guide for further information.
If necessary, use InfoMon to change any factory default device or chassis settings. Please
refer to the InfoMon User's Guide for further information.
InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
Page 19
10SCSI Channel Configurations
SCSI CHANNEL CONFIGURATIONS
Termination of the SCSI Bus at the VHDCI Connectors
Depending on model, your InfoStation may come equipped with either two (2) SCSI Ultra320
I/O modules or two (2) SCSI Ultra320 I/O repeater modules (for daisy-chaining applications).
Ultra320 I/O Module
CAUTION:VHDCI connectors are easily damaged by improper handling. Visually inspect
each connector for bent contacts and carefully align prior to insertion.
NOTES:Port-A does not require a terminator (it is terminated internally).
Port-A connects to SCSI Host/Disk Channel.
ULTRA320
SCSI LVD/SE
PORT A (IN)
IFS14_3
Figure 6: InfoStation VHDCI Connector
(Ultra320 I/O Module)
Ultra320 I/O Repeater Modules
The I/O Repeater Modules are also available as an upgrade. Contact StorCase for further
ordering information.
CAUTION:VHDCI connectors are easily damaged by improper handling. Visually inspect
NOTE:For daisy-chaining applications, total device-to-host cable length must be
CAUTION:VHDCI connectors are easily damaged by improper handling. Visually inspect
each connector for bent contacts and carefully align prior to insertion.
NOTES:The installation, configuration, and use of the StorCase InfoStation chassis
requires a certain level of expertise and experience on the part of the user/
integrator. Since there are many configuration options and variables (ie. host
platforms, applications, etc), only general/typical configuration guidelines will
be discussed in this User's Guide.
For daisy-chaining applications, total device-to-host cable length must be
within 12m (approx. 39ft) per SCSI specifications.
Disk Ch. #1
PC
IFS14_01
Disk Ch. #2
PC
Figure 9: Typical Dual SCSI Host Connection to InfoStation
(Dual-Channel InfoStation with Ultra320 I/O Modules)
InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
Page 23
14SCSI Channel Configurations
Disk Ch. #1
PC
Disk Ch. #1
Disk Ch. #2
T
T
IFS14_02
Disk Ch. #2
= Terminator
T
Figure 10: Typical Dual SCSI Host Connection to InfoStation
(Dual-Channel InfoStation with Single Port Ultra320 I/O Repeater Modules)
The InfoStation's scalable backplane design supports a variety of Ultra320 drive-to-channel
configurations. I/O repeater modules (P/Ns S10A166 and S10A171) are available to upgrade
the InfoStation 14-bay chassis as shown in Figure B-1. Contact StorCase for further ordering
information.
Figure B-1: Ultra320 I/O Repeater Module
(P/N S10A171 shown)
InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
Page 31
22Appendix B - Optional Accessories
SAF-TE Processor Board
The SAF-TE Processor Board (P/N S10A100) is an optional upgrade for the InfoStation which
is easily installed onto the InfoStation's I/O Repeater Module as shown in Figure B-2. Contact
StorCase for further ordering information.
Features include:
-Monitors status of each InfoStation fan, power supply module, and bay
-Monitors all chassis temperature sensors
-Dedicated, user-selectable SCSI ID (via the InfoStation User Interface)
-Supports multi-mode (LVD/S.E.) SCSI bus communication
-SAFTEmon® management software included
-Field-upgradable firmware
-Fully compliant with SAF-TE Specification Rev. 1.0
The optional slide rail kit (P/N DXRCK-SLIDE) provides a convenient method to attach the
InfoStation to a rack mount enclosure as shown in Figure B-3. These high quality, durable rails
provide 24 ball bearing rollers and have a quick-release button which allows quick and easy
installation and removal of the InfoStation unit from its rack enclosure. Contact StorCase for
further ordering information.
IFS14_29
Figure B-3: Rack Mount Slide Rail Kit
InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
Page 33
24Appendix B - Optional Accessories
Optional Power Supply Module
CAUTION:The power supply module contains NO USER SERVICEABLE PARTS inside
NOTE:Refer to the InfoStation Installation Guide for further information.
A replacement 460W power supply module (P/N S10H104) is available for the InfoStation
chassis as shown in Figure B-4. Contact StorCase for further ordering information.
the unit. Warranty is VOID if module is opened. Refer ALL servicing to
qualified service personnel!
CAUTION:The fan module contains NO USER SERVICEABLE PARTS inside the unit.
NOTE:Refer to the InfoStation Installation Guide for further information.
A replacement fan module (P/N S10H105) is available for the InfoStation chassis as shown
in Figure B-5. Contact StorCase for further ordering information.
Warranty is VOID if module is opened. Refer ALL servicing to qualified
service personnel!
Figure B-5: Replacement Fan Module
InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
Page 35
26Appendix B - Optional Accessories
Drive Carrier
Spare drive carriers (P/N S10A116) are available for the InfoStation chassis as shown in Figure
B-6. Contact StorCase for further ordering information.
IFS14_25
Figure B-6: Drive Carrier
Carrying Case
The optional molded plastic carrying case (P/N S20E104) is designed to transport the
InfoStation drive carrier from one site to another in a safe, impact and moisture resistant
environment as shown in Figure B-7. Its compact design makes it easy to carry and store.
The foam lining is contoured to fit a single InfoStation carrier. Contact your StorCase dealer
for further details and ordering information.
This kit (P/N S10E100) provides all the parts necessary to convert an existing rack mount
InfoStation to a tower conversion as shown in Figure B-8. Contact StorCase for further
ordering information.
Pan Hd.
Screw
(1 Total)
Pan Hd.
Screw
(4 Total)
Hex Nut*
(4 Total)
Right Cover
F.H. Screw
(1 per Side)
Left
Cover
Bezel*
Top Cover
Base
To p
Cover
F.H. Screw*
(4 Total)
Base
Pan Hd.
Screw
(4 Total)
* Chassis handles and mounting flanges must be removed prior to installation.
Figure B-8: Rack-to-Tower Conversion Kit
InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
Page 37
28Appendix B - Optional Accessories
InfoStation Monitoring Utility (InfoMon®)
InfoMon is a web-based monitoring utility that runs under the Windows O/S. This free utility
(and its accompanying User's Guide) is available for download at the StorCase web site
(http://www.storcase.com).
The primary purpose of InfoMon is to continuously monitor the environmental status and
indicate alarm conditions inside the InfoStation chassis via a serial connection to a PC. InfoMon
also provides the User the ability to easily configure both device and chassis settings with
a few clicks of the mouse!
In addition, InfoMon allows the User to monitor the statuses and temperatures of individual
InfoStation modules and drive bays, etc., and can provide "real-time" updates via an Internet
connection. With the recent addition of the InfoMon Call Home feature, this information can
also be sent to a specific site for access by StorCase technical support staff in order to assist
with system troubleshooting. The Call Home feature also provides the ability to set-up a paging
function for notification of environmental alarm or warning conditions.
To install and operate the InfoMon software, the computer system must meet the following
requirements:
Operating System:Microsoft® Windows® 95/98/NT/2000/XP
CPU:IBM-compatible 486 or higher
Memory:32MB RAM
Hard Disk Space:12MB
Internet Connection:Required only if monitoring via the web
Internet Browser:Microsoft Internet Explorer 5.0 (or higher) or
Please take a few moments when your computer system is up and running to send us your
ideas and suggestions for improving our products and documentation. Did the installation go
smoothly for you? Are there any changes you would like us to make, either with the hardware
itself, or with the installation instructions? Everyone at StorCase Technology is working
toward the goal of providing you with the highest quality, most cost effective, products
available on the market, and we need your comments to guide our efforts. We look forward
to hearing from you soon!
Date:
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FAX it to us at (714) 438-1847. Thank you for taking the time to help us make our products
better!
InfoStation 14-Bay U320 User's Guide - Rev. B00StorCase Technology, Inc.
Page 39
30Reader's Comments
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