StorCase Technology 12-Bay 4U Ultra320-SATA User Manual

StorCase® T echnology

InfoSt ation

12-Bay Ultra320-to-Serial ATA RAID
12-Bay FC-to-Serial ATA RAID
External Expansion Chassis

User's Guide

®

StorCase® Technology

i

InfoSt ation

®

12-Bay Ultra320-to-Serial ATA

12-Bay FC-to-Serial ATA

RAID External Expansion Chassis

User's Guide

Part No. D89-0000-0249 D00 February 2006

StorCase Technology, Inc.

17600 Newhope Street

Phone [phone] Fax [phone]

InfoStation 12-Bay RAID User's Guide - Rev. D00 StorCase Technology, Inc.

Fountain Valley, CA 92708-9885

ii

LIMITED WARRANTY

STORCASE TECHNOLOGY, Incorporated (“StorCase”) warrants that its products will be free
from defects in material and workmanship, subject to the conditions and limitations set forth
below. StorCase will, at its option, either repair or replace any part of its product that proves
defective by reason of improper workmanship or materials. Repair parts or replacement
products will be provided by StorCase on an exchange basis, and will be either new or
reconditioned to be functionally equivalent to new.

This warranty does not cover any product damage that results from accident, abuse, misuse,
natural or personal disaster, external power surge or failure, or any unauthorized disassem­bly, repair or modification. StorCase will not be responsible for any software, firmware or other
customer data stored within, or interfacing with a StorCase product.

Duration of Warranty
Seven-Year Warranty: The following StorCase products are covered by this warranty for a

period of seven (7) years from the original date of purchase from StorCase or its authorized
resellers: all Data Express® removable device enclosures and all Data Silo®, Data Stacker® and
InfoStation® external expansion chassis, except for those components integrated into or
purchased separately for use with these products which are identified and covered by the three­year or hard drive warranties described below. All StorCase interface cables and other
accessories specifically intended for use with the StorCase products identified above are also
covered by this (7) year warranty.

Three-Year Warranty: The following components integrated into or purchased separately for
use with StorCase Data Express, Data Silo, Data Stacker and/or InfoStation products are subject
to warranty for a period of three (3) years from the original date of purchase from StorCase or
its authorized resellers: all RAID controllers, power supplies, fans and blowers.

Two-Year Warranty: The following StorCase products are covered by this warranty for a
period of two (2) years from the original date of purchase from StorCase or its authorized
resellers: all Rhino®JR fixed external expansion chassis (model types “FJR”) and all RhinoJR
removable device enclosures (model types “RJR”).

One-Year Warranty: All StorCase products identified as Reconditioned or “Special Inventory”
are covered by this warranty for a period of one (1) year from the original date of purchase from
StorCase or its authorized resellers. Reconditioned products may only be exchanged for
reconditioned products.

Hard Disk Drive Warranty: All hard disk drives purchased from StorCase or through its
authorized resellers, whether purchased separately or integrated into StorCase products, are
subject to the warranty terms and conditions provided by the drive manufacturer.

Third Party Software Warranty: All third party software purchased from StorCase for use
with and/or as part of StorCase products is subject to the warranty terms and conditions
provided by the software manufacturer.

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

Warranty Claim Requirements

To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.

For defective products returned directly to StorCase, a Return Material Authorization (“RMA”)
number must be obtained by calling StorCase Customer Service at [phone]. The RMA
number must be prominently displayed on the outside of the return package. Shipments must
be freight-prepaid and insured, and must include the product serial number, a detailed
description of the problem experienced, and proof of the original retail purchase date. Products
must be properly packaged to prevent damage in transit. Damage resulting from improper
packaging will not be covered by this warranty. The StorCase factory service center is located
at 17650 Newhope Street, Receiving Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.

Free Technical Support

StorCase provides free technical support. If you experience any difficulty during the
installation or subsequent use of a StorCase product, please contact StorCase’s Technical
Support Department prior to servicing your system. This warranty covers only repair or
replacement of defective StorCase products, as described above. StorCase is not liable for,
and does not cover under warranty, any costs associated with servicing and/or installation
of StorCase products.

StorCase Technical Support can be reached in the U.S. at [phone] or toll-free at (888)
435-5460 (U.S. and Canada only). StorCase European Technical Support can be reached in
the U.K. at [phone].

iii

Disclaimers

The foregoing is the complete warranty for the products identified above and
supersedes all other warranties and representations, whether oral or written.
StorCase expressly disclaims all warranties for the identified products, which are
not stated herein, including, to the extent permitted by applicable law, any implied
warranty of merchantability or fitness for a particular purpose. In no event will
StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other
incidental or consequential damages arising from the purchase, use or inability
to use a StorCase product, even if StorCase has been advised of the possibility

of such damages.

Copyright © 2004 StorCase Technology. All rights reserved. All registered
trademarks are the property of StorCase Technology. All other logos and trademarks
are properties of their respective companies.

InfoStation 12-Bay RAID User's Guide - Rev. D00 StorCase Technology, Inc.

iv

Declaration of Conformity

Company Name:

Corporate Office Address:

Manufacturing Address:

Product Name:

Model Number:

Conforms to the following standards:

EMC Directives:
(89/336/EEC)

Low Voltage Directive:
(73/23/EEC)

Safety Standards:
CSA (NRTL/C)

StorCase Technology, Inc.

17600 Newhope Street
Fountain Valley, CA 92708

17600 Newhope Street
Fountain Valley, CA 92708

InfoStation 12-Bay SCSI-to-SATA RAID Chassis
InfoStation 12-Bay FC-to-SATA RAID Chassis

S10B100, S10J100, S10H104, S10H105, S10H108,
S10H112, S10K102, S10K104

ITE Emission

- EN 55022: 1998

- EN 61000-3-2 Harmonic Current

- EN 61000-3-3 Voltage Fluctuations and Flicker
EN 55024: 1998 ITE Immunity

- IEC 61000-4-2 - IEC 61000-4-5

- IEC 61000-4-3 - IEC 61000-4-6

- IEC 61000-4-4 - IEC 61000-4-8

- IEC 61000-4-11

EN 60950

CAN/CSA-C22.2 No. 60950
UL 60950, Third Edition

TUV

EMI Standards:

EMC Standards:

Year of Manufacture:

Signature:___________________
Full name: Dieter Paul
Position: President

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

EN 60950: 2000
FCC Part 15, Class A
AS/NSZ 3548 Information Technology Equipment

Supplier's Code Number N10664
2004

Federal Communications Commission (FCC) Statement

RADIO FREQUENCY INTERFERENCE STATEMENT

You are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate that equipment.

This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.

Important Safety Instructions

1. Read all these instructions.

2. Save these instructions for later use.

3. Follow all warnings and instructions marked on the product.

4. Do not use this product near water.

5. This product should be operated from the type of power source indicated on the
marking label. If you are not sure of the type of power available, consult your dealer
or local power company.

6. Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltage points or other risk. Refer all servicing to service
personnel.

v

Wichtige Sicherheitshinweise

1. Diese Hinweise sollten vollständig durchgelesen werden.

2. Diese Hinweise für einen späteren Gebrauch aufbewahren.

3. Allen auf dem Gerät angebrachten Warnungen und Hinweisen folgen.

4. Das Gerät nicht in der Nähe von Wasser verwenden.

5. Das Gerät nur mit dem Aufkleber bezeichneten Netzspannung betreiben. Bei Fragen
über die Art der Netzspannung sollte der Händler oder das
Energieversorgungsunternehmen zu rate gezogen werden.

6. Nicht versuchen das Produkt selbst zu reparieren. In allen Produkten existieren
gefährliche elektrische Spannugen. Nicht das Gehäuse öffnen.

7. Wartungsarbeiten nur von qualifiziertern Kundendienstpersonal ausführen laßen.

InfoStation 12-Bay RAID User's Guide - Rev. D00 StorCase Technology, Inc.

vi

Table of Contents

INTRODUCTION ..................................................................................................................... 1

Packaging Information .................................................................................................. 1

Serial Number................................................................................................................ 1

General Description...................................................................................................... 2

Front Panel............................................................................................................ 5

Rear Panel............................................................................................................. 6

LED Indicator and User Interface Panel ...................................................................... 8

LED Indicator/UI Panel Components .................................................................... 8

Drive Carrier Interface Panel ............................................................................... 9

Inserting a Drice Carrier (with Drive Installed) ................................................. 10

Removing a Drive Carrier (with Drive Installed) ............................................... 10

Configuring Device and Chassis Settings ........................................................ 10

TYPICAL SCSI CHANNEL CONFIGURATION ..................................................................... 11

TYPICAL FIBRE CHANNEL CONFIGURATION.................................................................... 12

RAID CONTROLLER CONFIGURATION .............................................................................. 14

RAID Management Connection .................................................................................. 14

Configuring the RAID Controller ................................................................................. 16

RAID Configuration via Data Master GUI ................................................................... 17

Data Master Connection..................................................................................... 17

Quick RAID Setup ............................................................................................... 22

Customized RAID Setup ..................................................................................... 24

Partitions ............................................................................................................. 26

Partitions Greater than 2TB ....................................................................... 26

Setting Up Multiple Partitions...................................................................... 27

LUN Mapping ....................................................................................................... 32

Deleting an Array ............................................................................................... 35

RAID Configuration via HyperTerminal ...................................................................... 36

HyperTerminal Connection................................................................................. 36

To Find HyperTerminal in Windows........................................................... 36

Settings....................................................................................................... 36

Selecting Menu Options ............................................................................. 38

Quick RAID Setup ............................................................................................... 39

Customized RAID Setup ..................................................................................... 40

Partitions ............................................................................................................. 42

Partitions Greater than 2TB ....................................................................... 42

Viewing Default Partition Configuration .................................................... 42

Setting Up Multiple Partitions...................................................................... 43

LUN Mapping ....................................................................................................... 46

Deleting an Array ............................................................................................... 49

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

RAID Configuration via InfoStation RAID Control Panel ............................................ 50

RAID Control Panel ............................................................................................. 50

LEDs ................................................................................................................ 51

Control Panel Buttons..................................................................................... 51

Operation Mode .................................................................................................. 52

Mode Operation .................................................................................................. 53

Self-Diagnostic Mode ..................................................................................... 53

Configuration Mode ........................................................................................ 53

Entering a Password ..................................................................................... 53

Main Menu Options ............................................................................................. 54

Quick RAID Setup ............................................................................................... 55

Customized RAID Setup ..................................................................................... 56

Partitions ............................................................................................................. 58

Partitions Greater than 2TB ....................................................................... 58

Setting Up Multiple Partitions...................................................................... 58

LUN Mapping ....................................................................................................... 60

Deleting an Array ............................................................................................... 61

RAID Controller Configuration Overview .................................................................. 62

1 RAID Params................................................................................................... 62

1.1 Array 1 .................................................................................................... 63

1.1.1 Reconfigure RAID ............................................................................ 63

1.1.2 RAID Level........................................................................................ 63

1.1.3 Disk Number ..................................................................................... 63

1.1.4 Slice .................................................................................................. 64

1.2 - 1.8 Arrays 2-8 ...................................................................................... 64

1.9 Stripe Size ............................................................................................... 64

1.A Write Buffer ............................................................................................ 65

1.B Performance ........................................................................................... 65

vii

Array Management ............................................................................................. 66

RAID Levels .................................................................................................... 66

2 SCSI Params (SCSI-to-SATA version only) ................................................. 67

2.1 Primary SCSI............................................................................................ 67

2.1.1 Set SCSI ID ....................................................................................... 67

2.1.2 Speed ............................................................................................... 67

2.1.3 Wide.................................................................................................. 67

2.1.4 LUN Map ........................................................................................... 68

2.1.5 QAS .................................................................................................. 68

2.2 Secondary SCSI ...................................................................................... 68

2 Fibre Params (FC-to-SATA version only)..................................................... 69

2.1 Primary FC ............................................................................................... 69

2.1.1 Enable Hard Loop ID ........................................................................ 69

2.1.2 Set Hard Loop ID .............................................................................. 69

2.1.3 Set Connection Mode ...................................................................... 70

2.1.4 Set Data Rate ................................................................................... 70

2.1.5 LUN Map ........................................................................................... 70

2.2 Secondary FC ......................................................................................... 70

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viii

2.3 SAN Mask ................................................................................................ 70

2.3.1 Visible for All Hosts ......................................................................... 70

2.3.1.1 Port 1 ......................................................................................... 70

2.3.1.2 Port 2 ......................................................................................... 70

2.3.2 SAN Mapping ................................................................................... 71

2.3.2.1 Port 1 ......................................................................................... 71

2.3.2.1.1 - 2.3.2.1.8 Select Host ...................................................... 71

2.3.2.2 Port 2 ......................................................................................... 71

2.3.2.2.1 - 2.3.2.2.8 Select Host ...................................................... 71

2.3.3 Edit WWN Table................................................................................ 71

2.3.3.1 - 2.3.3.8 Select Host................................................................. 71

2.3.4 View WWN Table............................................................................. 71

2.3.5 View SAN Mapping .......................................................................... 72

2.3.5.1 Port 1 ......................................................................................... 72

2.3.5.2 Port 2 ......................................................................................... 72

3 RS232 Params................................................................................................ 73

3.1 Modem Port.............................................................................................. 73

3.1.1 Bau d R at e ......................................................................................... 73

3.1.2 Stop Bit ............................................................................................. 73

3.1.3 Data Bit ............................................................................................. 73

3.1.4 Parity................................................................................................. 73

3.2 Terminal Port............................................................................................ 74

3.2.1 Bau d R at e ......................................................................................... 74

3.2.2 Stop Bit ............................................................................................. 74

3.2.3 Data Bit ............................................................................................. 74

3.2.4 Parity................................................................................................. 74

4 System Params .............................................................................................. 75

4.1 Password Info ......................................................................................... 75

4.1.1 Password Check ............................................................................ 75

4.1.2 Set Password .................................................................................. 75

4.2 Pager Info ................................................................................................ 76

4.2.1 Paging ............................................................................................... 76

4.2.2 Pager 1 No. ...................................................................................... 77

4.2.3 Pager 2 No. ...................................................................................... 77

4.2.4 Code ................................................................................................. 77

4.2.5 Repeat .............................................................................................. 77

4.2.6 Interval.............................................................................................. 77

4.2.7 Page Now ......................................................................................... 77

4.3 Fax Info.................................................................................................... 78

4.3.1 Fax.................................................................................................... 78

4.3.2 Fax Class ......................................................................................... 78

4.3.3 Fax 1 No. .......................................................................................... 78

4.3.4 Fax 2 No. .......................................................................................... 79

4.3.5 Retry # .............................................................................................. 79

4.3.6 Fax Now ........................................................................................... 79

4.4 Company Info .......................................................................................... 79

4.4.1 String 1 ............................................................................................. 79

4.4.2 String 2 ............................................................................................. 80

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

4.5 Modem Init St ........................................................................................... 80

4.5.2 String 2 ............................................................................................. 80

5 NVRAM ........................................................................................................... 81

5.1 Update NVRAM ....................................................................................... 81

5.2 Erase NVRAM ......................................................................................... 81

5.3 Restart ..................................................................................................... 81

6 RAID Functions............................................................................................... 82

6.1 Init Parity .................................................................................................. 83

6.2 Parity Check ............................................................................................ 83

6.3 Beeper ..................................................................................................... 83

6.4 Stop Modem............................................................................................. 83

6.5 Add Disk .................................................................................................. 83

6.6 Remove Disk............................................................................................ 83

6.7 Statistic .................................................................................................... 84

6.8 Expand Array .......................................................................................... 84

6.9 Update ROM ............................................................................................ 84

6.9 Log Event................................................................................................. 84

6.9.1 Erase ................................................................................................ 84

6.9.2 Statistic ............................................................................................. 84

6.9.3 RTC ................................................................................................... 85

6.9.3.1 Set RTC ..................................................................................... 85

6.9.3.2 Show RTC................................................................................. 85

6.A Utility ........................................................................................................ 85

6.A.1 Disk Self-Test (DST) ....................................................................... 85

6.A.1.1-6.A.1.2 Short Self Test or Extended Self Test ...................... 85

6.A.1.3 Stop DST .................................................................................. 86

6.A.2 Disk Scrubbing ................................................................................ 86

6.A.2.1 Overwrite Parity ...................................................................... 86

6.A.2.2 Scrub Mode .............................................................................. 86

6.A.2.2.1 Manual Scrubbing ............................................................. 86

6.A.2.2.2 Schedule Scrubbing ......................................................... 87

6.A.2.2.3 View Schedule ................................................................. 87

6.A.3 Disk Clone ........................................................................................ 87

6.A.3.1 Start Disk Clone ....................................................................... 87

6.A.3.1.1-6.A.3.1.2 Source Disk and Target Disk........................... 88

6.A.3.1.3 Start Permanent Clone...................................................... 88

6.A.3.1.4 Start Swap after Clone .................................................... 88

6.A.3.2 Stop Disk Clone........................................................................ 88

6.A.3.3 Replace Source Disk ............................................................... 88

6.A.4 SMART ............................................................................................. 88

6.A.4.1 Test Disk SMART ..................................................................... 89

6.A.4.2 SMART Mode............................................................................ 89

6.A.4.3 SMART Check Time ................................................................. 89

6.A.4.4 Bad Blocks ............................................................................... 89

6.A.4.4.1 View Statistics ................................................................. 89

6.A.4.4.2 Threshold for Clone .......................................................... 90

6.A.4.4.3 Threshold for Swap ......................................................... 90

6.B Update Rom............................................................................................. 90

ix

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x

APPENDICES........................................................................................................................ 91

Appendix A - Specifications/Dimensions .................................................................. 92

Appendix B - Optional Accessories .......................................................................... 97

Slide Rail Kit......................................................................................................... 98

RAID Controller Memory Modules ...................................................................... 99

Optional Power Supply Module........................................................................ 100

Replacement Fan Module ................................................................................. 101

Drive Carrier...................................................................................................... 102

SFP Module (For FC-to-SATA version only)................................................... 102

Carrying Case ................................................................................................... 103

RAID Battery Backup Kit .................................................................................. 104

InfoStation Monitoring Utility (InfoMon) ............. ... ............................................ 105

Appendix C - Troubleshooting ................................................................................. 106

StorCase Technical Support ............................................................................ 106

Setup Problems................................................................................................. 106

Operation Problems .......................................................................................... 107

Remote Terminal Problems............................................................................... 108

Alert Message Problems .................................................................................. 108

SCSI Problems .................................................................................................. 109

Error Messages ................................................................................................ 110

Reader's Comments.......................................................................................................... 113

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

List of Figures

Figure 1: InfoStation 12-Bay RAID Chassis.................................................................. 4

Figure 2: InfoStation Front Panel ................................................................................... 5

Figure 3A: SCSI-to-SATA InfoStation Rear Panel .......................................................... 7

Figure 3B: FC-to-SATA InfoStation Rear Panel .............................................................. 7

Figure 4: UI Module......................................................................................................... 8

Figure 5: InfoStation Drive Carrier Interface ................................................................ 9

Figure 6: Typical Dual SCSI Host Connection to InfoStation ...................................... 11

Figure 7: FC Ports and LEDs ....................................................................................... 12

Figure 8: Typical Dual FC Loops Connection to InfoStation ...................................... 13

Figure 9: DB9 Port Location......................................................................................... 15

Figure 10A: Connection Name Setup Screen ................................................................. 17

Figure 10B: Connection Screen ...................................................................................... 18

Figure 10C: Location Type Setup Screen ....................................................................... 19

Figure 10D: Serial Port Setup Screen ............................................................................. 19

Figure 10E: Baud Rate Setup Screen ............................................................................. 20

Figure 10F: Set Access Screen ..................................................................................... 20

Figure 10G: Password Screen........................................................................................ 21

Figure 10H: Confirmation Screen .................................................................................... 21

Figure 11: Data Master Quick Setup Screen ................................................................ 22

Figure 12: Data Master RAID Creation Screen ............................................................. 23

Figure 13: Data Master Create Array Option................................................................ 24

Figure 14: Data Master Create Array Screen .............................................................. 25

Figure 15: Data Master Partitions Option ...................................................................... 27

Figure 16: Data Master Create Partitions Screen ........................................................ 28

Figure 17: Data Master Reconfigure Partitions Option................................................. 29

Figure 18A: Example of a RAID 0 Creation with 2.2TB Total Capacity ......................... 30

Figure 18B: Example of a RAID 0 Creation with 2.2TB Total Capacity ......................... 31

Figure 19: Data Master LUN Mapping Option................................................................ 32

Figure 20A: Example of One Array and One Partition.................................................... 33

Figure 20B: Example of Two Arrays and Two Partitions .............................................. 34

Figure 21A: HyperTerminal Connection Screen.............................................................. 37

Figure 21B: Monitor Utility (HyperTerminal) Screen ....................................................... 37

Figure 22: Example of a RAID 0 Creation with 2.2TB Total Capacity ......................... 45

Figure 23: HyperTerminal LUN Map Option ................................................................... 47

Figure 24: Example of One Array and Two Slices ...................................................... 48

Figure 25: LCD Display and Control Panel .................................................................... 50

xi

Figure A-1: InfoStation Physical Dimensions .................................................................. 97

Figure B-1: Rack Mount Slide Rail Kit.............................................................................. 98

Figure B-2: RAID Controller Memory Module .................................................................. 99

Figure B-3: Power Supply Module ................................................................................ 100

Figure B-4: Fan Module ................................................................................................. 101

Figure B-5: Drive Carrier ............................................................................................... 102

Figure B-6: LC (optical) SFP Module ............................................................................. 102

Figure B-7: Carrying Case ............................................................................................. 103

Figure B-8: RAID Battery Backup Kit ............................................................................ 104

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xii

List of Tables

Table 1: Drive Carrier Interface Components ................................................................... 9

Table 2: Communications Parameters ............................................................................. 15

Table 3: Selecting Menu Options ..................................................................................... 38

Table 4: LCD Display Components................................................................................... 51

Table 5: Main Menu Options ............................................................................................. 54

Table 6: RAID Level Comparisons ................................................................................... 66

Table 7: SCSI Set-Up ........................................................................................................ 68

Table C-1: Error Messages ................................................................................................ 110

NOTICE: This User's Guide is subject to periodic updates without notice. While reason-

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

able efforts have been made to ensure accuracy of this document, Storcase
Technology, Inc. assumes no liability resulting from errors or omissions in this
publication, or from the use of the information contained herein.

Please check the StorCase web site at http://www.storcase.com or contact
your StorCase representative for the latest revision of this document.

Introduction 1

INTRODUCTION

Packaging Information

The StorCase Technology InfoStation external expansion chassis is shipped in a container
designed to provide protection and prevent damage during shipment, as confirmed by the
International Safe Transit Association (ISTA Procedure 1A). The InfoStation was carefully
inspected before and during the packing procedure at the factory. Evidence of any damage
to the InfoStation should be reported to the shipper immediately.

If the wrong InfoStation model has been received, please call your reseller or StorCase at
[phone] to arrange for a Return Material Authorization (RMA). StorCase cannot ac­cept returns which do not display an RMA number on the outside of the package. Return the
unit with all the original packing materials.

Before removing any component from its packaging, discharge any static electricity by
touching a properly grounded metal object.

Serial Number

The InfoStation is labeled with a serial number. This number must be reported to the StorCase
Customer Service Representative in order to receive a Return Material Authorization (RMA)
for warranty claims. Locate the serial number label and record the number in the space
provided below.

InfoStation Serial Number:

InfoStation 12-Bay RAID User's Guide - Rev. D00 StorCase Technology, Inc.

2 Introduction

General Description

CAUTION: The InfoStation chassis contains NO USER SERVICEABLE parts inside the unit.

NOTES: The configuration and use of the InfoStation RAID Controller requires a certain

High performance InfoStation 12-bay SCSI-to-Serial ATA and FC-to-Serial ATA RAID enclo­sures are designed to support low-profile Serial ATA (SATA) or Parallel ATA (Ultra ATA/100)
drives for RAID applications. The SCSI-to-SATA enclosures (P/Ns S10H108 & S10H112)
support dual SCSI Ultra320 host channels and are downward-compatible with earlier SCSI
Wide Single-Ended or LVD interface technologies (i.e. Ultra2 or Ultra). Daisy-chaining chassis
for extended storage is also possible with optionally available SCSI Ultra320 repeater kits. The
FC-to-SATA enclosures (P/Ns S10K102 & S10K104) support dual Fibre Channel Arbitrated
Loops (FC-ALs) with 2Gbps operation.

Each standard 4U rack mount 12-bay RAID InfoStation chassis comes equipped with a RAID
controller, (12) removable drive carriers and an open 5.25" half-height device bay. These
enclosures are constructed of corrosion-resistant steel and each include (2) hot-swappable,
redundant 460W power supply modules and (2) hot-swappable, redundant, variable-speed
fan modules.

Both the SCSI-to-SATA and FC-to-SATA RAID chassis support RAID levels 0, 1, 0+1, 3, 5, 30,
and 50, and is OS independent. Online Capacity Expansion (OCE) and LUN support, up to
1GB DDR PC2100 SODIMM cache memory, as well as automatic hot swap, hot spare and
drive rebuild support are all included. An audible alarm on the InfoStation alerts the User to
system hardware failures and warning conditions. LED indicators at each drive bay provide
additional User feedback for drive activity, drive readiness and drive faults.

Refer ALL servicing to qualified personnel!

level of expertise and experience on the part of the user/integrator. Since there
are many configuration options and variables (ie. host platforms, applications,
etc.), only general guidelines will be discussed in this User's Guide.

Refer to the disk manufacturer's documentation for specific information re­garding the disks.

The InfoStation also incorporates "Soft Start" circuitry which eliminates in-rush current to each
of the installed drives during spin-up, as well as avoid power arcing during drive insertion.

A User Interface Module on the 12-bay InfoStation provides the User with a visual indication
of chassis configurations and communication statuses, in addition to providing an RS232
connection for system environmental monitoring, configuration and control. InfoMon®, a
downloadable chassis monitoring utility program, provides the InfoStation with a customizable,
web-based monitoring capability via the RS-232 serial connection. InfoMon includes a “Call
Home” feature, which enables chassis log information to be conveniently sent to a predeter­mined FTP site for trouble shooting and analysis. InfoMon also provides the User the ability to
easily configure both device and chassis settings with a few clicks of the mouse! Refer to
Appendix B for further information on InfoMon.

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

Introduction 3

The latest versions of the InfoMon utility program and User's Guide can be downloaded (free
of charge) from the StorCase web site (http://www.storcase.com). Contact StorCase for
further information. Refer to Appendix B for further information on optional InfoStation
accessories.

Using a modular approach supported by redundant features and hot swapping capabilities,
the InfoStation will provide continued data availability and allow for ease of maintenance and
minimal system down time.

The modular and scalable design of the InfoStation chassis also allows a variety of future
product upgrades to be offered. Upgrade modules are anticipated InfoStation options.

This User's Guide describes the steps required for installing drive(s) into the InfoStation
external expansion chassis. This guide is intended to supplement documentation provided with
the host computer system, the operating system, and the drive(s) to be installed within the
InfoStation.

Features:

• 4U Rack Mount Chassis

• One (1) 5.25" half-height bay (for canister-type SCSI device)

• Supports dual SCSI Ultra320 host channels (SCSI-to-SATA version only)

• Supports dual FC-ALs (FC-to-SATA version only)

• Supports either twelve (12) Serial ATA or Ultra ATA/100 drives

• Supports RAID levels 0, 1, 0+1, 3, 5, 30, 50

• Supports 8 arrays and 128 LUNs

• Corrosion-resistant steel construction

• Two (2) 460W hot-swappable power supply modules

• Two (2) hot-swappable variable-speed fan modules

• Audible alarm

• Status indicators at each bay

• "Soft Start" circuitry

• Web-based monitoring utility (InfoMon)

• Data Master® Storage Manager GUI

• Online Capacity Expansion (OCE)

• Hot spare and automatic drive rebuild

• Fax/Pager notification

• OS independent (no software or special drivers required)

• RS-232 connector for system environmental monitoring, configuration, and control

• 128MB PC2100 DDR SODIMM memory

• 7-year limited warranty* and free 24/7 technical support

* 3-year limited warranty on RAID controller and Power & Cooling Modules

InfoStation 12-Bay RAID User's Guide - Rev. D00 StorCase Technology, Inc.

4 Introduction

Figure 1: InfoStation 12-Bay RAID Chassis

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

Introduction 5

Front Panel

(Figure 2)

• 5.25" Bay - One bay can accommodate one (1) half-height SCSI device.

• RAID Control Panel - Refer to Figure 8.

• Drive Carrier(s) - Accommodate up to twelve (12) 3.5" low-profile Parallel ATA or
Serial ATA devices. Backplane design eliminates cable connections to drives,
increases data integrity, and supports drive hot swappability.

• Drive Carrier LED(s) - Provides the following information:

Drive Ready (Blue) - Indicates that the drive is properly installed and ready

Drive Fault (Red) - Indicates a drive failure.
Drive Activity (Amber) - Indicates that the drive is being accessed.

Refer to Figure 5 & Table 1 for further information.

• Key Lock(s) - Assure proper seating of the drive carrier within the chassis and
prevent unauthorized removal or installation of the carrier.

for access.

NOTE: The key lock is only to prevent unauthorized removal or installation of the

drive carrier. Locking the key lock is not requried for drive carrier oper­ation.

• Chassis Handle(s) - Provide a sturdy grip for the installation and removal of the
rack-mount chassis.

5.25
Bay

Panel

Drive Carrier

Drive Carrier

LEDs

Handle

Key

Lock

Chassis

Handle

RAID

Control

Figure 2: InfoStation Front Panel

InfoStation 12-Bay RAID User's Guide - Rev. D00 StorCase Technology, Inc.

6 Introduction

Rear Panel

(Figure 3)

NOTE: Blank plate (provided) must be installed if any module slot is left empty. Instal-

• UI Module - LED panel displays system statuses, alarms, and warnings. Refer to

• I/O Panel - Provides two (2) DB9 connectors for RS-232 and Modem, and two (2)

• Power Supply Module(s) - Two (2) 460W redundant, hot swappable power

lation of the blank plate is necessary for proper cooling inside chassis.

section "User Interface Module" for further information.

HD68 I/Os for SCSI Host channels (SCSI-to-SATA version only) or two (2) FC ports
for dual FC-ALs (FC-to-SATA version only). Also provides space for up to four (4)
extra I/Os if desired.

supply modules. Each module features overvoltage and overcurrent protection, total
usage hours, and power supply fault detection.

Module LED(s) -

Green LED - Steady glow indicates normal power supply operation.

No glow indicates no A/C power.

Red LED - Steady glow indicates either:

Power supply failure.

or

A/C cord is plugged in, but power switch is in the OFF position.

WARNING: DO NOT USE MODULE HANDLES TO LIFT CHASSIS! These

handles are specifically designed for the installation and re­moval of modules only!

Power Switch(es) - Rocker switch(es) control power to the power supply
module(s).

A/C Power In - Accepts U.S. and other available international standard power
cables.

• Fan Module(s) - Two (2) redundant, hot swappable fan modules. Each module
contains two (2) high-pressure, variable-speed fans for ample chassis cooling (160
CFM per module).

• Module Option - Allows the installation of StorCase upgrade products such as an
optional SNMP upgrade module. Contact StorCase for further information.

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

Introduction 7

Fan

Module

Power Supply

Module

Fan

Module

A/C

Power In

Module

Option

Power
Switch

UI

Module

DB9

Connectors

SCSI

Connectors

Figure 3A: SCSI-to-SATA InfoStation Rear Panel

Module

Option

UI

Module

DB9

Connectors

I/O

Panel

I/O

Panel

Power Supply

Module

A/C

Power In

Power
Switch

FC

Ports

Figure 3B: FC-to-SATA InfoStation Rear Panel

InfoStation 12-Bay RAID User's Guide - Rev. D00 StorCase Technology, Inc.

8 User Interface

LED Indicator and User Interface Panel

Each InfoStation provides the user with a visual indication of chassis environmental and
configuration statuses, in addition to providing an RS-232 connection for system environmental
monitoring, configuration, and control (Figure 4).

RS-232

Reset

Serial Port

Override

Fault

Power

Mute

Warning

Figure 4: UI Module

LED Indicator/UI Panel Components
RS-232 - RS-232 serial connection used for InfoStation external monitoring and

Serial Port configuration
Reset Switch - Resets InfoStation User Interface Module (will not reset SCSI bus)
Override - ON = Warning condition commands are overridden

(Amber)

NOTE: Factory default is OFF (recommended).

Mute - ON = Audible alarm is disabled

(Amber)
Fault - ON = One or more fault conditions

(Red)
Warning - ON = One or more warning conditions

(Amber)
Power - ON = Power to the chassis is ON

(Green)

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

User Interface 9

Drive Carrier Interface Panel

Each InfoStation drive carrier provides a User interface for individual carrier operation.

Drive Ready

(or Drive Fault)

LEDs

Drive

Activity

Serial ATA

Logo

Carrier
handle

Figure 5: InfoStation Drive Carrier Interface

The Drive Carrier Interface consists of the following indicators:

Table 1: Drive Carrier Interface Components

Drive Ready/
Drive Fault LED

Drive Activity LED

BLUE glow indicates that drive is inserted
and ready for access.

RED glow indicates drive failure.

AMBER glow indicates drive is being
accessed.

Key

Lock

Serial ATA logo indicates drive carrier is
for Serial ATA drives.

NO logo indicates drive carrier is for
Parallel ATA drives.

InfoStation 12-Bay RAID User's Guide - Rev. D00 StorCase Technology, Inc.

10 User Interface

Inserting a Drive Carrier (with Drive Installed)

NOTES: A new drive can be inserted into an empty bay at anytime. However, the drive

1. Simply insert the drive carrier into the empty bay.

2. Drive is ready to be accessed when the Drive Ready LED glows BLUE.

will not be ready for access until the following procedure is followed.
The key lock is only to prevent unauthorized removal or installation of the drive

carrier. Locking the key lock is not required for drive carrier operation.

Removing a Drive Carrier (with Drive Installed)

CAUTION: Proper procedure must be followed when removing a disk drive from the drive

NOTE: Refer to the InfoStation Installation Guide for detailed information on inserting/

1. Verify that the Drive Activity LED is OFF before removing drive.

2. Unlock the key lock (if locked) and remove the drive carrier by pulling on carrier handle.

bay. It is the responsibility of the operator to ensure that the host does not
access the drive while attempting to remove the disk drive, and to follow the
procedure outlined below. Failure to do so may result in loss of data and/or
damage to the drive itself!

removing drives from the InfoStation chassis.

Configuring Device and Chassis Settings

NOTE: Refer to the InfoMon User's Guide for further information.

If necessary, use InfoMon to change any factory default device or chassis settings. Please
refer to the InfoMon User's Guide for further information.

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

SCSI Channel and FC Configurations 11

TYPICAL SCSI CHANNEL CONFIGURATION

(For SCSI-to-SATA version only)

CAUTION: VHDCI connectors are easily damaged by improper handling. Visually inspect

NOTES: The configuration and use of the InfoStation RAID Controller requires a certain

each connector for bent contacts and carefully align prior to insertion.

level of expertise and experience on the part of the user/integrator. Since there
are many configuration options and variables (ie. host platforms, applications,
etc.), only general guidelines will be discussed in this User's Guide.

For daisy-chaining applications, total device-to-host cable length should not
exceed 12m (approx. 39ft) per SCSI specifications.

External

Modem

VT-100/ANSI

Terminal

To SCSI

Host 1

Figure 6: Typical Dual SCSI Host Connection to InfoStation

InfoStation 12-Bay RAID User's Guide - Rev. D00 StorCase Technology, Inc.

To SCSI

Host 0

12 SCSI Channel and FC Configurations

TYPICAL FIBRE CHANNEL CONFIGURATION

(For FC-to-SATA version only)

CAUTION: DO NOT bend the LC (optical) cable beyond the cable's minimum bend radius,

data transmission degradation may occur. Follow cable manufacturer's
guidelines for bend radius limitation.

WARNING: DO NOT look directly into the open end of an active LC (optical) cable or optical

SFP module (with plugs removed)! Serious eye damage can occur from direct
exposure to the infrared light!

NOTES: The configuration and use of the InfoStation RAID Controller requires a certain

level of expertise and experience on the part of the user/integrator. Since there
are many configuration options and variables (ie. host platforms, applications,
etc.), only general guidelines will be discussed in thisUser's Guide.

LC (optical) SFP Modules support both 2Gbps and 1Gbps operation.

Status LED

Loop BLoop A

ST
ACT

FC Ports

ACT

ST

Activity LED

Figure 7: FC Ports and LEDs

LEDs
Status - ON = Steady glow during power up indicates RAID controller initialization

(will turn OFF once initialization is complete and if SFP is not connec­ted to Host). LED will remain ON if SFP is connected to Host.

Activity - ON = Steady glow indicates activity
(Blue)

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

SCSI Channel and FC Configurations 13

External

Modem

VT-100/ANSI

Terminal

FC-AL #1FC-AL #2

To FC

Host 1

To FC

Host 0

Figure 8: Typical Dual FC Loops Connection to InfoStation

InfoStation 12-Bay RAID User's Guide - Rev. D00 StorCase Technology, Inc.

14 RAID Controller Configuration

RAID CONTROLLER CONFIGURATION

NOTES: The configuration and use of the InfoStation RAID Controller requires a certain

level of expertise and experience on the part of the user/integrator. Since there
are many configuration options and variables (i.e.. host platforms, applications,
etc.), only general guidelines will be discussed in this User's Guide.

Also refer to the disk manufacturer's documentation for specific information
regarding the disks.

RAID Management Connection

NOTES: Microsoft® Windows® 3.x and Windows® NT™ 3.5x include a program called

Terminal which does not support ANSI color. If using either O/S, select VT-100
for terminal emulation or use a third-party software program such as Procomm
for Windows.

Microsoft® Windows® 95/98/NT/2000 includes a program called HyperTerminal
that supports ANSI color.

Macintosh O/S includes a program called ZTerm for terminal emulation.
The Data Master Storage Manager GUI is included on the StorCase Resource

Kit CD (provided with each InfoStation). The latest version can also be down­loaded from the StorCase web site at: http://www.storcase.com/support/
datamaster.asp

Refer to the Data Master User's Guide for further information.

Both the Monitor Utility (HyperTerminal) and Data Master GUI are implemented with a VT-100
or ANSI terminal connected through the DB9 port on the rear of the InfoStation chassis (Fi­gure 9).

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

RAID Controller Configuration 15

Connect to

VT-100/ANSI

Terminal or

DataMaster

DB9

Connectors

Connect to

External

Modem

Figure 9: DB9 Port Location

(SCSI-to-SATA version shown)

Set the communications parameters (Table 2):

NOTE: The same parameters apply to both HyperTerminal and Data Master GUI.

Table 2: Communications Parameters

Setting

Baud Rate

Stop Bits

Data Bits

Parity

Flow Control

2400, 4800, 9600, 14400, 19200,

28800, 38400, 57600, 115200

Values

1, 2

7, 8

None, Odd, Even

Xon/Xoff, Hardware, None

Default Value

115200

1

8

None

None

InfoStation 12-Bay RAID User's Guide - Rev. D00 StorCase Technology, Inc.

16 RAID Controller Configuration

Configuring the RAID Controller

There are two aspects to configuring the RAID controller:

• Configuration of the RAID system and communication parameters

• Setting up and configuration of arrays within the RAID system

Users are advised to configure the system first, then the arrays.
The following sections provide instructions on how to setup a RAID configuration for the first

time.

Choose one of the three following methods:

RAID Configuration via Data Master GUI Page

• Data Master Connection (Read FIRST before proceeding to RAID Setup) 17

• Quick RAID Setup (One array using all disks installed) 22

• Customized RAID Setup (Multiple arrays & custom number of disks in an array) 24

• Partitions 26

• LUN Mapping 32

• Deleting an Array 35

RAID Configuration via Monitor Utility (HyperTerminal) Page

• HyperTerminal Connection (Read FIRST before proceeding to RAID Setup) 36

• Quick RAID Setup (One array using all disks installed) 39

• Customized RAID Setup (Multiple arrays & custom number of disks in an array) 40

• Partitions 42

• LUN Mapping 46

• Deleting an Array 49

RAID Configuration via InfoStation RAID Control Panel Page

• RAID Control Panel (Read FIRST before proceeding to RAID Setup) 50

• Quick RAID Setup (One array using all disks installed) 55

• Customized RAID Setup (Multiple arrays & custom number of disks in an array) 56

• Partitions 58

• LUN Mapping 60

• Deleting an Array 61

StorCase Technology, Inc. InfoStation 12-Bay RAID User's Guide - Rev. D00

RAID Controller Configuration 17

RAID Configuration via Data Master GUI

NOTES: The Data Master Storage Manager GUI is included on the StorCase Resource

Data Master Storage Manager GUI may be used to configure the InfoStation RAID controller.
Data Master makes it very easy to manage and monitor the StorCase InfoStation RAID sys­tem. The system can be managed and monitored from a remote location using the Internet
or Intranet. Also, multiple systems can be managed and monitored from a single screen (with
the Multiple Version).

Kit CD (provided with each InfoStation).
The latest version can also be downloaded from the StorCase web site at:

http://www.storcase.com/support/datamaster.asp
Refer to the Data Master User's Guide for further information.

Data Master Connection

1. Install and insert all drives to be used in the array, and power up the InfoStation by
turning on both power supply modules simultaneously.

2. Connect the COM1 port to the InfoStation RS-232 port using the provided serial ca­ble.

3. Install Data Master onto the workstation connected to the InfoStation
(www.storcase.com/support/datamaster.asp).

4. If you are opening Data Master for the first time, you will be prompted to enter the
name of your connection (Figure 10A). Enter the desired name in the "Connection
Name" field.

Confirm that all settings are correct and click Continue.

Figure 10A: Connection Name Setup Screen

InfoStation 12-Bay RAID User's Guide - Rev. D00 StorCase Technology, Inc.